Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

I have had trouble with this car ever since I bought it I have a Dodge journey 2010 I bought it in February 2017 first the next morning after I brought it home it had a flat tire like really yo? So I called the guy who sold me the car explained what happened and he sent a tow truck over to take it back to the dealership so they fixed that and they had to replace one of the seat backs which I knew when I got it so they gave me a loaner til everything was done about a week later I'm called and told my car is ready I was like great awesome so I picked up my car everything is fine for a week or two then the car alarm starts going haywire whenever I tried to lock or unlock the car the alarm would go off like crazy so I had to take it in for that to get it fixed they gave me another loaner and a few days later they told me everything was fixed I could finally have my car back so I got my car back but then it was still doing the alarm going off for no reason thing so I had to take it back again and this time they put me in a rental a week goes by they call me and say Now everything should be fixed so went to get the car I double checked it to make sure everything was good and then I ended up getting locked out of the car with the key inside so I had to wait another hour while they unlocked the car from the outside then I was finally finally able to drive my car home so things were great for a few months like for a while there I thought things were looking up then the battery problems started I'm like Lord help me so I took it back to the dealership only to find out alot of things had changed since I was there last and that a worn battery was maintenance meaning not covered under warranty so of course they wanted to charge me up the wazoo to pay for it to be fixed I'm like Hell no and instead got it fixed by my mom's mechanic which was much cheaper and had a three year warranty on it and once again things were fine for a few months then the car started smoking when I drove it so I took it back to the dealership they wanted way to much to fix it so I just got the part from them and got my mechanic to put it in but then the coolant was leaking out of the coolant jug so of course there was a leak somewhere which was in the heater t hose so once again I bought the part from them and had it installed by my mechanic so it works fine for like a week then the engine started overheating again and the car had trouble starting so this time I took it to the dealership letting them know what was going on so they charged me the 130 diagnostic fee and said they had to fix the crank shaft sensor which cost upwards of $500 dollars and after it was fixed I drove home but while I was driving the car STOPPED on me in the middle of highway traffic I'm like Oh my Lord this can't be happening so I called 911 told them the situation and a police car came and helped me get the car off the freeway and into a pep boys parking lot where I waited for the tow truck to come and tow me home the next day I tow the car back to the dealership of course they wanted way too much to fix it I towed it to my mechanic had him fix it came back a few days later to pick it up and I was barely even down the street before it stopped again about a week or two later the mechanic called me and said it was definitely the engine because once the car starts the engine overheats then it stalls and turns off so knowing it's the engine and having an extended warranty which covers the power train and the engine I tried to contact the GM I left multiple messages for him and he still hasn't called me back

Bawraw Israel Jul 19, 2018

I purchased a brand new 2017 Dodge Ram 1500 Lone Star 4 x 4 from this dealership last week. Immediately after leaving the dealership I noticed a shake throughout the vehicle while driving down the freeway. I called and spoke to service explaining the issue and was told to come in. As it turns out the tires were out of balance. On a brand new vehicle. Service balanced the tires and sent me on my way. Shortly after leaving I noticed the shake in my vehicle still remained. After bringing my new truck back to service a second time in three days, it was determined that there were flat spots on two or more of the tires. It was extremely frustrating to find this out because I was just in service the day before with tire issues. And even more frustrating considering I JUST BOUGHT IT and they couldn’t be bothered to MAKE SURE it was 100% for me before leaving. How this was not noticed by anyone is beyond my understanding as the tires would have to be removed to balance them. This, in addition to the poor detail my new truck received before leaving, made this a rather frustrating and disappointing experience. At no time should it be acceptable to tell a customer that they were “sorry for the poor detail job. And that they would be getting a new detail crew in a couple of weeks”. There are a lot of good people working there that did everything they could for me. But there are a lot of aspects to this dealership that leave a lot to be desired. I’m not sure I would choose to buy there again. I have been told to contact the GM so he can make it right, if I choose to give them another chance. Shouldn't the GM contact me?? Well, I have since made 3 attempts to contact the GM, Paul Solomon, leaving a message each time and he has yet to get back to me. My truck still shakes like its having a seizure and it's not even 2 weeks old. This is the worst experience I have ever had buying a new vehicle. The first truck I wanted to look at there had a bad O2 sensor and I couldn't even test drive it. The one I actually purchased has turned out to be nothing but trouble. They don't maintain the trucks on their lot at all.

Caed Dean Jul 9, 2018

We dropped our car off on Saturday right before closing to have it serviced. We didn’t hear from them on Monday. We called on Tuesday afternoon and was told the car still had not been looked at it. We received a message on Wednesday with only the price of what we owed to fix the car, no other info. After talking to the account manager he hadn’t even called our warranty. We were overcharged for the labor so our warranty wouldn’t cover what they charged. When we picked up the car they had somehow lost our warranty information. The whole process there was little to no communication from them. They acted like it was an inconvenience to do business with us. We will be in the market for a new family vehicle soon so this helped us eliminate this dealership when we start looking. When we told the service manager he told us to pay and move on instead of trying to use the warranty. When we told him we wouldn’t do business there again he said that was fine. I would never recommend the service department. They obviously don’t care about their customers. They kept us in the dark the whole time and we had to pull any explanations out of them. I’ve read previous bad reviews that have a response to contact the general manager. I have a feeling that won’t do any good. We told the service manager we would talk to the general manager and he said that was fine with him. I won’t buy a car from somewhere I can’t trust to fix it and not screw me over. If they had contacted us in a timely manner and let us know it would be 4 days to fix a pretty simple problem and that our warranty would only cover 30 mins of labor when they charged us for 2 hours we would have been fine. I wish I had read some of these reviews before bringing our car there. Sounds like some serious management and customer service issues. Most dealerships I’ve dealt with in the past want to exhibit superior customer service in every department, but not this one!

Kressa Bankston Jun 29, 2018

On buying a car - I was sold a locating system (Guidepoint Systems) that I was told was already on the car and couldn’t be removed. I was shown a mobile app that had a satellite image of a sample car on the lot and was told that this is what I would be getting. I later found out the system was not installed on my car. I didn’t want the system in the first place but now I’ve paid for it. The dealership installed it in my new car I called the company who activated this thing and am told that the app I saw is an upgrade subscription service that costs a lot of money each year. So, no app. I can look online and see the cars location if I log into a website. I log in and find that the service works for just over an hour after it has been installed and then it stops working. And those satellite images are incredibly old, they aren’t in real time. I would never by anything else from this dealership again. They lied to me about the system being installed before I bought the car, they lied to me about how it works (even demonstrating what they know isn’t true), the system doesn’t work after they installed it and I paid for something I didn’t want and that doesn’t work. I hate dealer add ons and have never been taken by one like this before. I’ve learned a lesson and I’m sharing here so others can have a chance not to be taken as well. On service - I spent some time in the service department having previously mentioned system installed. Employees were loudly talking about their personal business and problems with partners. I’m not easily offended by language but I’m not used to hearing people shout expletives at the places of businesses I normally frequent. I had headphones in so I’m sure they were being very loud. I won’t share the personal details of the young man’s life here. I had asked while I was in the service department that my tire pressure be checked. I knew I had a low tire. When the work was completed I asked if the tire pressure had been checked and was assured it had been. Once I got the car home I realized that I still had a low tire and the air pressures were the same. If the service department finds tire inflation too challenging to accomplish, I certainly wouldn’t trust them with any mechanical work.

Joanna A Maxon Apr 14, 2018

On 2/13 I found a new 2016 Jeep Grand Cherokee Overland I was interested in online, I chatted with the online operator who put me in touch with g. Obika. I told him I had a trade, gave him the vin number. I then get a call from Derek Butts stating he was the sales manager and told me that they could not give me the maximum trade value without seeing the vehicle, I told him I would come by at 10 am on 2/14 I arrived On 2/14 at 10:15 am and asked for Derek. I was told by the receptionist that he was in a sales meeting but she would text him. She asked if he was expecting me, I said yes. Evidently he did not remember me, the receptionist then said he just left and introduced me to Irwin. Irwin had my trade, in which I filled out online on 2/13 confirmed, and said we would drive the Grand Cherokee. 25 minutes later they cannot find the grand Cherokee . Finally Irwin stated he would locate it and then come and find me. Another 15 minutes he comes over to tell me the vehicle is not presentable, battery is dead and the carpet needs to be replaced and he did not know when it would be available. This vehicle was supposed to be a demo with 6000 miles, new carpeting? I emailed Derek later in the day, no response, I chatted with Austin and John A. Neither were helpful and John refused to give me the general managers contact info. But took my info to tell him to contact me. So I found ithe number on here. I have texted him....NO RESPONSE. I wish it could be a zero- not even the GM cares Michele Wages Saga part 2 Dan Dunn contacted me (sales manager) and apologized for the vehicle not being available, restated that the auxiliary battery was not keeping charge and draining the other battery, but would focus on getting it ready for me to view. Thursday the 16th the vehicle was ready, I had an appt so said I would be in later that day, I came in about 1:00, dan was at lunch and Told me to ask for Guy. Guy greeted me, and then said he was with another customer so introduced me to Rose, who showed me the vehicle and we went for a drive. Although the vehicle smelled of strong cleaning chemical cars, the carpet was very stained, it drove great and I was happy with it, so rose called to get pay off on my trade and I said I would wait for a call when financing was ready as my application had been filled out and my trade confirmed days ago. 7:10 pm the same day I called them to find out what was going on. i got through to David because all the ones listed above “were busy.” David said he would find out and call me right back, I knew they closed at 8:00 so 7:55 I called again, David said he couldn’t find anything but Rose would call me before she left at 9:00. I checked the status of the vehicle on their website and it had been taken off and marked sold. At 9:03 pm I finally received an email from Kerron Sayers another sales manager that said I was too upside down in my trade and financing could not be done. They offered me $20,000 for my 2016 trail hawk.......(3 other dealers since have offered me $26,000 for my trade) when I asked for more for my trade, they said they would not make any money off the deal and couldn’t do it. The bottom line, they sold the Grand Cherokee and came up with tons of reasons why they couldn’t do the deal and dragging their feet and of course when I called them on it, they denied any wrong doing. WOW, ask yourself if this is the dealer you want to buy from.

timothy teske Feb 18, 2018

AutoNation is a joke! "STAY AWAY" I've purchased numerous cars over the years and my experience with AN was nothing above horrible! AGAIN, LEARN FROM MY MISTAKE... DONT GO HERE GO TO CLAY COOLEY IN IRVING TX AND ASK FOR S.K. My story: I was referred to AN Dodge in Ft Worth Texas by a girlfriend of one of the managers there. Hearing about my dilemma and understanding my need, she told me her boyfriend, Ryan was the man to go to, so I did! After conversing with Ryan on numerous occasions, via phone and in person, I was convinced that we may be on to something. When I got there he threw me some keys and said "bring it back and let me know what you think!" Astonished, I did and truly fell in love with the RAM. Being the end of the day, I left, but only after informing the manager, Ryan of what I wanted and such. He informed me he would find my truck and get the ball rolling. Unfortunately that is not what happened. He actually went MIA on me. I called and texted him and even went up to the dealership, only to find out he was removed from their establishment. REMOVED?! 😏 I was then referred to his brother, whom I found out also worked there. He was beefed up to be the TOP SALESMAN and blah blah blah 😒. WHAT A JOKE! After conversing with him, he too had me convinced that I'd be taken care of. But did that happen, ABSOLUTELY NOT!!! He did the same thing his brother had done days prior... no callbacks, promised things that didn't come to past, and etc. At this point, the brother had already been allowed to run credit to see where we were because I was ready to purchase. THIS WAS THE WORST! After being constantly lied to, and such, I decided to go into the dealership again, ONE LAST TIME, and talk directly to their manager... When I did I was basically informed that all the promises were void and not applicable and none of my information was even in their system. Just my credit application. SOOOOOO WHAT THE HELL WAS I DOING ALL THIS TIME THEN. I WAS PISSED!!!! So 5+ days of working with these two men, lead me no where. So not only did they lie to me, they'd already ran my credit. 😡😤 Leaving there pissed off, something told me to go to good ole Clay Cooley Dodge in Irving Texas and I can honestly say that was the best thing I could do. My salesman, SK was awesome. I got the RAM I was looking for. Black on black, RAM boxes, 4x4 etc etc. 👏🏾👏🏾👏🏾👏🏾 So if you're looking for a Dodge and are looking to be treated like a person and have a wonderful experience, go see Clay... AN Dodge is trash!!!! YOUVE BEEN WARNED!

samuel wilkerson Jul 12, 2017

Horrible experience with the service dept. again. Dropped my owners truck off for a air bag recall on Monday. It had 2 other recalls that needed attention so it was not a one day and out, I knew this. So, on Tuesday I started calling to check the status as I knew the owner would be asking me. My calls to try and get a hold of someone in service started about. 1:25. For over 30 min I was on the phone. Called back multiple times as it would ring so long it just stopped. Tried going through the operator 5 times thinking this would be faster...no luck. In fact, the 5th and last time I went through the operator she huffed over the phone when I ask for service again. I think she recognized my voice Finally got through to someone and they looked up the vehicle. Yeap, it just got done. Amazing! So, got up there within 10 min and, no paperwork. My service advisory Anthony, when asked buy the lady at the counter, said It's not done yet. Hummm. I told him I was told it was done and that I just called. He started looking and bam! there was the paperwork. In his pile of other paperwork. Got the truck and left. Today, Wednesday, the owner came in to get his truck and noticed the passenger air bag dash cover was poking up on one end. He went to push it down and it was VERY soft with a little pressure. OH, forgot to mention a pair of dykes and a reflector which does not belong on that truck on the dash. The owner said the dykes were not his. Thanks Dodge, I now have a new set of dykes. Not my brand as I am a MATCO guy. Back to my review. So I called and got through to Anthony and told him the story of how soft the air bag dash cover was and, just as I got out the last word, he said "well when was the last time he was over there pushing on the cover. I lost it, said a word or two and the last one was, I am done with Auto Nation. When it was Allen Samuals was treated with some kind of appreciation for bringing our vehicles to them even though they are all just recalls. I do buy parts there but not anymore. Did I forget to mention I am an ASE Certified Tech and I run the vehicle maint dept for our company. This is not the first encounter with the Giant Big Box Corporation called Auto Nation who has no customer service skills or reps without attitudes. You're just a number. Yeap, that number on your mirror when you pick your vehicle up, that's all you are. OH, and a dollar sign. David Horn

David Horn May 17, 2017

Was very unhappy with this experience over all. We couldn't find a parking place so we called and someone told us that we could find what we were looking for over at the used car side so after getting my toddler and pregnant self into the used car side we had a run around because the people standing around at the front didn't want to help us because we had spoken with someone on the phone even though they hadn't given us his name and we just wanted to look at something specific. Finally they tracked down a phone person and we had to wait for him to get off a call and hen he still didn't remember speaking to us and turns out the car we wanted to see wasn't even at this place but over where we had started so we needed to load back up and drive that way. Once we finally parked and went into the other building it took an inordinate amount of time to get ahold of someone to speak with and then they left for a really long time to pull up the car we wanted to see. Finally they said it was outside so we go out but no one has the keys so they leave us standing outside while someone goes to get it. It was warm and again I'm very pregnant and have a toddler getting fussy and there was no seating or anything. After a long time someone came out and said they couldn't locate the keys so needed to get keys to a different one. (Why didn't they just bring out the other keys?) so they go back inside leaving us outside to stand. Toddler getting pretty restless and belly really heavy after another really long time I go in to try and find someone and see the guy standing around. I walk over to him and overhear him asking someone to please go get the keys to the van we wanted to see. This guy said he need to go out and get the number of the vehicle first. - what had they been doing before I walked up to them?? It took another really long time but eventually we did get to see the car and it was fabulous. I'm definitely wanting to get one but wouldn't buy it from here because they seemed so unorganized and didn't value the customer experience at all. On a side note we eventually were able to go sit in a kids area and the toys seemed noticeably filthy like they hadn't been cleaned ever. No particular person was rude or anything, I'm sure everyone was doing his best and there maybe were outside factors or something (I like to give benefit of the doubt) but it absolutely could have been handled better.

Jessica Carpenter Apr 9, 2017

I went to this dealership just to look and get pricing, I explained this to the salesman. I told him the car I was interested in, we found it and he offered to let me test drive to which I agreed. The salesman seemed young and not very knowledgeable about the car but I'm not going to fault him on that because we all were new employees once. He asked for my driver's license for the text drive to which I agreed, we went for the test drive and came back and here is where things go down hill. Once again I told him I was just here to look and get pricing he said okay have a seat and I will be back with a general estimate on the average person credit. He comes back I look it over and decide too much for me right now I express this and I also ask for my driver's license because it hasn't been returned to me. He says okay I'll be right back he comes back with another employee finance guy but not my driver's license. I listen to the finance guy we talk he asked me if I am willing to trade in my car I replied I dont know my car is paid for and it never hurts to have an extra car. He asked if he could see my keys real quick to get my vin to see about trade in prices I say okay give my key and the finance guy and the sales man go off to crunch numbers. Still no driver's license! I wait 20 minutes find the sales man explain that I have some where to be at 5:00 PM and that I need my keys and driver's license it's about 3:20PM. Another 10 minutes go by, nothing the floor supervisor approach I explain to him I need my keys and drivers license because I need to go. The saleman pops back in stating he has a car outside for me to look at and I express in an irritated manner No! I need my keys and driver's license now I need to go I have told you I have some where to be at 5pm! Now another employee approaches me asking what the issue is so at this point I'm done, I loose it I told her I felt like I was being held hostage because no one would bring me my keys or driver's license! She says okay I will find them which she does it's now almost 4pm. It doesn't take all that to make a sale, some where there's clearly a lack of training in customer service. All he had to do was bring me my items the 1st time I requested them and made contact with me at a later date, holding me hostage in that manner will not change my mind as stated I came to look and get quotes.I will never be returning to this dealership!!

Lyn Wofford Mar 25, 2017

If it were possible to give negative reviews, then they would receive them. Let me start by saying that I am not one to write bad reviews, but I hope that by sharing this review that Autonation will work harder to provide better customer service in the future. I originally purchased my 2014 Jeep Cherokee at Toyota of Fort worth, but my Jeep had a factory recall so I contacted Autonation for the recall "repair". I contacted Autonation two weeks before scheduling my appointment and informed the scheduler that I would need to get there as early as possible so that I could be in time for work. The Scheduler assured me that they would have everything ready for me to go when I arrived (ie. paperwork and rental car). I arrived promptly at 7:30am the time that the scheduler assured me that Enterprise Rental car would be open and have a car available. When I arrived on time for my appointment, the Autonation service department representative who met me at my vehicle couldn't find my appointment in the system, was not aware of the recall that I was bringing my car in and the experience was just completely unprofessional. When they finally "located" my appointment, I was told that my rental car would be there in the next few minutes. Needles to say, my enterprise rental car which is within viewing distance of the Autonation dealership took over 25min to arrive. This first experience with Autonation was not pleasant but I was willing to look past the confusion. However, this quickly changed, when I got my vehicle home and realized that there were black scratches on my front bumper which were not there when I originally took my vehicle in to Autonation for the recall. I spoke with the manager Collin who requested I bring my vehicle back in and that he would repair the marks on my car. Collin did as he stated and my car came back without the marks. On my first visit, I had paid for my oil to be changed and tires rotated. As I was reviewing my bill, I noticed that I had a Misc charge for my recall. As I looked closely, the fine print stated, "dealer is not authorized to perform recall repairs on non-dealer brand vehicles." What a minute! I have a Jeep Cherokee and this is a Jeep Cherokee dealer....hmmm. Although it was only a $6.36 charge, it is simply the principle. This dealership obviously does not pay attention to detail and doesn't take it upon themselves to ensure quality customer service. I will never be returning to dealership for any work on my vehicle much less any future vehicle purchases.

Erika Mullen Dec 7, 2016

This has to be the worst possible service department known to mankind. On November 12, 2016 I took in my vehicle in for a routine check engine light. The dealership told me the problem was with the Engine Control Module, and the Transmission Control Module, and both of those computers had been replaced. I Picked my car up Thursday November 17th and not 2 days later while driving, Saturday November 19th, the transmission computer the dealership replaced went haywire. My car over revved to the point it almost blew the engine, and from that point onward, it would no longer shift out of first gear no matter what. I tried for hours to get a hold of the service department, but to no avail. They did not answer their phones no matter how long I waited on the line. I ended up having to call sales to be given any attention. A salesman gave my information to the service department and assured me that I would be contact, which did not happen until 5 and a half hours later. I tried calling the service department again multiple times, but again I was never answered. Finally I had to call sales again and eventually got in contact with the director of service. He did manage to get my car towed in for free so I at least got that benefit. At the dealership I was given a loaner car. It had recently been washed, but the inside was filthy. All the controls were grimy and dirty, and the car absolutely reeked of marijuana. I picked my car up the next Friday, the 25th, and they had fixed the problem with the transmission computer. Then again on Tuesday November 29th, my engine light came on again for the second time after receiving my car back from this dealership. I tried contacting the dealer's headquarters, but all my attempts have been snubbed. Nobody will return my emails, or make any contact with me whatsoever. This is truly the epitome of terrible customer service. This dealership simply cannot fix any problems with my vehicle without causing further issues. Unless this is the last Dodge dealership in existence, I would recommend you avoid this place like the plague.

Connor Goff Dec 2, 2016

My initial experience was fantastic. The sales team went above and beyond to the point that we literally changed our plans and stopped looking at other cars and dealerships. The entire experience went downhill from there. First the finance manager was unprofessional. He insisted on pushing extra add ins, some adding 50% to the payments. When I repeatedly told him no and asked him to please stop doing this in front of my son, and informed him that I simply was not going to add to the payment as I was at my maximum already he switched tactics. He also refused to stop telling me it was his duty to make sure I see the value and add these services. He insulted me and made it clear that 4 out of 5 people take advantage of the great offers (statistics do not bear this out) and he couldn't understand my hesitancy. He was very pushy. The only reason I did not walk out was my son was very excited and that I didn't want Rose who was our sales person to lose a sale for this unprofessional person. The next problem was getting the plates. The first problem was the way they treated my son. I will NEVER forgive this or refrain from sharing. When my son showed up to get the plates he was ignored and felt insulted and hurt. He is 17 but still deserves to be treated with respect because without him this car would not have been purchased. He finally left forcing me to have to go in with him. Next was my negative experience with Chrysler financing. We made our payment right before the due date. A day of two afterwards I get a harassing call from a debt collector. He indicated I did not pay my bill. He was agressive and rude although he did mello put when I made it clear I had made the payment but would work to figure out what happened and get them paid. Interestingly he would not allow me to email any proof that I had made a payment. I had to go out to Kinkos because they only accept faxes. Regardless we figured it out and the payment was made. Then a week after we resolved this I start getting more harassing calls from a debt collector. I call to find out what happened this time and was told nothing was wrong and that they did not call me. When I explained that I literally used the same number to call them back they finally let me speak to a manager who reiterated we were current with our payment and that he would look into this. THE BOTTOM LINE IS THAT I WILL NEVER SP ND ANOTHER DIME WITH AUTONATION. I WILL DEFINATELY CONTINUE TO SHARE MY CONCERNS WITH FRIENDS AND WILL NOT RECOMMEND THEM. Good job Autonation. It's a shame because you have an outstanding sales team.

EffluxEffects Dec 1, 2016

They played me well and suckered me! September 30 2016 I purchased a 2016 Dodge Ram Rebel from this dealership. First off they sold me a "new" truck that had 1,700 miles on it which I truly regret accepting. I drove it for a week and a half only to find out when I went to fill it up with gas for the first time that it would only take a quarter of a tank then would shut the pump off. Which was odd because when they filled it up for me the day I bought it, the sales man told me he had trouble "at the pump" but didn't explain it was with the truck. So I immediately took it in and they gave me a rental. A week later after hearing nothing from them I called only to find out they had sold me a damaged truck, the fuel tank and fuel pump were damaged. To make matters worse, they hinted towards it being my fault. Some customer service huh, but of course I explained I only had it for a week and plus it already had 1,700 miles on it when it was sold so someone obviously had driven it a lot before it was sold to me. The truck was not from this dealership, they actually picked it up from a dealership in Ennis. With that said they told me they would get back to me after they investigate this. What the hell??? No returned phone calls no help from my sales man, managers blaming each other for the delay. Absolute run around! Now almost mid November 2016, over a month later since I took it back to the dealership on October 14 2016 for warranty and I still do not have my "new" truck. It is apparently still sitting in the shop not touched until the dealerships decide to find out which dealership is going to pay for this work to be done. They are also still trying to play the "we don't know if you might have done this" card too, even though they sold it to me with this damage already done. I'm so stressed and saddened that I can't even enjoy the new truck purchase and now have no clue if I'll ever get this damaged truck they sold me, fixed. I've called the service department manager multiple times begging for an update and told "I'm still waiting on the sales department to tell me what to do." So I called the sales manager myself and he ensured me this would be fixed ASAP and he would call me back, yet no call and no solution. I've called corporate and no help either. At this point my first payment is due and I only drove it for a week and now still a month later I'm in a rental. Not only all this but they also messed up the transfer of my MILITARY DISABLED PLATES, that they promised they could easily transfer for me at the dealership. I'm going to take this as high as I need too. I've reached out to Dodge and have a case manager helping me fight this! The lates word from Dodge yesterday was it would be fixed yet the dealership is still sitting on it, maybe just to piss me off. Just an absolute horrible situation. I wish I never traded in my perfectly great truck that was paid off, for this drama and headache.

Fabian Mendoza Nov 16, 2016

My Jeep that I've had since 2009, in which I purchased in Georgia is fine. However, my recent visit with the staff and service at the Jeep North Richland Hills location was ABSOLUTELY AWFUL!!! After I made the appointment for service on a recall, the service technician could NOT find my reservation. Then I was told that my vehicle would be ready in 2-5 days, just for them to check to see if there was dust in the clock spring for my airbag, as they were already backed up. The price that I was previously quoted on the phone by a service technician, to request a separate look into a diagnostic for my car key, was incorrect when I arrived at the service department. The new employee told me that this was not a problem to correct, and they could take care of the quote I was promised. Moments later, after returning to get things out of my Jeep once it was dropped off, the same service technician was knocking on the window of my rental, again stated that he was the "New guy", and that they actually CAN NOT HONOR what I was quoted (which was a $45 difference). Two days later (although only a 0.2 hour diagnostic was performed), I arrived to pick up my vehicle and there was not a single customer service technician available or eager to provide me with any details specific to my service recall. The receptionist tried to interpret what my receipt stated, but was unconvincing as she was unaware to what was SPECIFICALLY done on my vehicle. When I called a few days later to get a better answer, a different female representative stated "I don't know why your receipt in front of you is different than the one I am looking at?" It then took roughly five to seven additional minutes while I waited on hold on the phone, for them to find someone qualified to answer my simple question. After declining the quote of approx. $300 to diagnose and replace my 1 car key, I was able to order 2 of the same keys online for $30, then have both cut and programmed at an independent location for $110 in less than 1 week. Lastly, to top everything off...the rental car location that they partner with (Enterprise rental car) charged my credit card A SECOND TIME when I brought my vehicle back, INSTEAD of returning the refundable rental deposit. I then had to correct this issue a few days later. The customer service is poor at Jeep North Richland Hills (as I also overheard a separate service representative complaining to his co-worker about while I was waiting on my rental car), and the staff is not motivated enough to perform the basic requirements of their job. There was also NO "good-faith" effort attempted to possibly regain this first-time customers business in the future. I hope to NEVER have to return to a Jeep dealership (as I DO NOT TRUST THE INFORMATION PROVIDED), and in the event it is absolutely necessary, I most certainly WILL NOT EVER RETURN TO JEEP NORTH RICHLAND HILLS!

G Ervin Oct 24, 2016

Called about bringing in my 2014 Jeep Wrangler for a rattling noise and a leak of some kind. Got told on the phone that I could not get a rental car that I purchased in my warranty until they diagnose the problem to make sure it was covered by my extended warranty. When I bought the car I was told it was a bumper to bumper warranty and their own employee told me on the phone that "ya the finance guys will tell you that to sell a warranty when it really isn't bumper to bumper". So I asked about making an appointment to bring in my vehicle in to be diagnosed and he said they don't do appointments that I just have to drop it off and wait, and that they are running a day behind. So I take my vehicle in on a Tuesday night hoping to get in line to be looked at Wednesday and the lady that helps us says "I don't know who you talked to but we are running 4 days behind". So I am supposed to go at least 4 days with no car?? Well she got it looked at that next day and lets us know it is a oil leak but they don't know from where or why and the ONLY mechanic they have there that can diagnose that problem won't get to it for 2 days. It's an OIL leak there isn't much of anything that leaks oil that wouldn't be covered by a warranty. But still unable to get a rental car. After a call to the manager the lady says ok we can get a rental car you just have to be there by 6 to pick it up. We were told it had all been arranged and the rental car place knew we were coming. Get to the rental car place and nobody had called them at all. The rental car place had only one car available and it was much smaller than the car I bought and paid for but had to take to the shop. Guess I was lucky they had that one car or I would still be without a car. The service department says they will call you and let you know this or that and you never hear from them until you have called over and over. I called the lady on her direct line over and over with no answer or call back. I called directly through the main number and get connected to the service department and she just happened to pick up the phone. That was the only way I got to talk to her. What in the world happened to customer service?? Don't you want to keep customers and get their repeat business?? I can't even bring myself to give them one star on customer service.

Tammy Oct 6, 2016

Jeep Oct 6, 2016

Service here is AWFUL once owed by Allan Samuels where they didn't care about customer service then and now owed by Autonation where they still don't care!!!!! I took my 2007 Ram for a recall on the driver airbag and was told to make an appointment so I did the 2-3 weeks passed and July 18th came which was the drop off date so I left it and was told the repairs would take about a day and I'd have my vehicle back the same day. When I called to see if the work was finished I got the run around and could not get ahold of the service adviser (FOSTER WELCH) over my truck. Then when I was finally connected with him he said it was sitting in the back lot not even looked at by the tech yet and said I would have to wait another day. The next day came and I called again still haven't even touched my truck so I tell them don't even mess with it I'll come pick it up so soon I walked in I waited about 15 minutes before anyone even spoke to me and most of the advisers were on their cell phones and finally Foster said are you here to pick up and I said yes, gave him my info and he said will the tech just pulled it in and started working on it so it will be about a 20 minute wait. I waited an hour and no one came to get me so I walked out to the shop found my truck and asked the tech in which stall my truck was in if he's even touched my truck and he mopes around and say ugh I don't think I've touched it yet they just brought it around and said to get it done real quick but no he hadn't touched the truck then finally said well it should be good to go they wrote up the paperwork that took another 30 minutes. So I was mad and walked back out to see my truck in the same spot in the techs stall, as i walked out i was greeted by the service manager and asked how I was doing I said not to well and walked out he then turned around and said smart something to the service adviser closest to him. So now I see foster drive up with my truck and paperwork and he says youre all good to go and I signed the paperwork and left as i left i noticed my inurement panel glass was cracked and it wasn't before i dropped it off gave foster a call and told him and have yet to hear back on whether or not they will replace the glass they broke!!!!!!

Cameron Sparks Jul 20, 2016

First, I filled out their application online the day prior at 5:30 p.m. The finance individual I was talking to said that he was leaving, but would make the internet sales manager aware and contact me as soon as my report was run that night. I wanted to make sure the finance guy I talked to knew that I had my score drop 50 points from recently purchasing my house and I would not accept anything more than a 6% interest rate. I did not receive a call that night as I was told I would. The next day I talked with my salesman at 12p.m. who tells me they have not pulled my report yet, they had already been open for 4 hours. Next, after they supposedly pulled my score around noon, the finance manager said he could match or beat the current interest rate on my car by a point. This was the reason I submitted my application in the first place, before I negotiate or even bother coming in and wasting my time, I want to know what they can do for me. My current interest rate was 2.99, I refinanced my wife's car with our credit union before our home purchase hit our credit report. I show up at the dealership and they start running numbers and they bring back my credit report with a low score (I knew this and told them the night before, hence why it was important to know my score before showing up). They offer me a 9.99% rate...some match or better. Third, they flat out lied on their website about the internet pricing. Look at it for yourself, a discount is applied and then theres an asterisk with "Rebates not Included". Well, to my surprise the sheet comes out with not only the 9.99% interest rate, but also the internet price with a "discount" of $1,500 and $5,500 worth of rebates. I thought that didn't include rebates?! Glad I got a screenshot of that, I am sure it will come in handy later on. Then the sales manager tried to make me feel stupid for assuming I could get a certain payment out of the deal based upon the interest rate I was told to expect and the internet pricing plus the rebates I was expecting. Turned out my math was still right, he just lied about his numbers and when finally caught and called out about it tried to confuse and redirect the blame. SHAMELESS. So to wrap it up, they don't respect your time, lie, lie some more, deceive you, and leave you with nothing. I wouldn't buy a vehicle from there if it was the last one in the country on principal alone. I was upfront about my scores as I knew them and willing to risk an inquiry for the chance to get a good deal on a truck, thanks a lot for returning the favor Allen Samuels. I will also be sharing my experience with FCA.

Preston Bakic Dec 12, 2015

After having a great experience at Allen Samuel's NEW car lot, my mother and I decided to drive over to their pre-owned lot to see what they had. As we parked our car, I noticed a salesman waiting patiently for our business by the door, like any other dealership would have. He waved at us and it was clear he would be our salesman - that is, until another salesman bolted out of the door and LITERALLY ran over to our car before we could even park it. We thought it was very inconsiderate for him to steal his co-worker's customer like that, but decided not to be rude and work with this guy regardless. Big mistake. I didn't get his name, but he had a very thick accent - it sounded Italian to me, but I am unsure. He was very persistent in showing us every single car we passed, whether it suited our clearly expressed interests or not. Keep in mind, it was 110 degrees outside and we were all sweating profusely. The inventory left much to be desired - the only car that was the model I wanted was three years old, had 30K miles, and had very basic interior for ONLY A THOUSAND DOLLARS LESS than a BRAND NEW ONE WITH LEATHER. Absolutely ridiculous. Plus, this salesman clearly knew nothing about cars. My mother knew more about car sales than he did, and he couldn't answer any of our questions. We very politely told the salesman that we would keep looking around the area for what we wanted and we would come back if we couldn't find anything. He ignored that and insisted that we come inside so he could run my credit. Again, we politely told him no, that we didn't want to waste his time since we knew that we would rather have a new car for that kind of money. He instantly became very defensive and began to argue with my mother, saying that you could NEVER find a car like that at a better deal and completely lied to us by saying that a new car of the model I wanted was thousands of dollars more expensive than what we both knew was true. He kept asking "Why would you want a new car when this car is just as good?" Again, we said No thank you, thank you for your time and he ROLLED HIS EYES and threw his hands up, said "Okay, whatever" and walked back inside. We couldn't get out of that parking lot faster. What a horrible, unpleasant salesman. It's a shame that one terrible, petulant child of an employee ruined our experience at that dealership forever.

UsedTucson Aug 8, 2012

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