Buyer be ready for the WORST car buying experience. Sales staff are eager to make the deal but once you leave the dealership no one will help you out if an issue arises. I have been waiting over 45 days, and counting, for registration and license plates and no one is willing to help me resolve this issue.

Great Experience! The service advisor was very accommodating.

Great job by sales person and finance/trade in. No pressure, very detailed in finding what we wanted even when we weren't sure what we wanted. Only downside was high pressure extended warranty/products that added over an hour to the process.

I have purchased 2 vehicles from this dealership, and this is the easiest car buying experience I've had. I've had some credit issues but Christian walked me through the process and was constantly in contact with me to see if I needed anything. Once everything with the finance team was squared away, she immediately reached out to let me know. She is by far the best salesperson I have ever dealt with, and will be coming back to see her when it is time for a new vehicle.

Desmon and Kate were great to work with. They were quick to respond to any questions or requests that I had .

I can't give a review on nothing. My wife and I came in today and spoke to a salesman who's name escapes me. We did not get a business card. He did not write our information down. We told him what were interested in. I was told that of the color choices I had, only was one was there and because it was a loaner and was not available. What I really want is a Gobi Sport model Gladiator. He found three elsewhere in transit. I think it is due to lack of mentoring. I don't think he knew what options he had other than ordering sight unseen or what else was out there thatwould make us happy. I don't think he knew to ask. I just don't think he was taught. There is no record of visiting today which to me is not a good start and which means no one can follow up.. At some point we will buy one. Not sure where.

Great experience, process is not always easy but we couldn?t have been more pleased.

My experience was great!! And my salesman Anthony was Awesome!!!! He went above and beyond to make sure I got the car that I wanted

Horrible experience at this dealership. I’ll take my Business elsewhere

Not all AutoNation dealerships are like this one. I purchased a 2016 Hellcat through another dealership and drove to Dallas to pick up the car. The car was not as presented to me when I signed the papers. The whole front end is pieced together with zip ties and for a Certified Pre-Owned vehicle, the tires should not have been in the shape they were. Since I am from out of town, they have refused to provide me with the name of the general manager and basically said this is my touch luck. DO NOT PURCHASE A VEHICLE from this dealership.

Do the paperwork properly. It has taken Autonation 5 months to get the title, the license plates and sticker to me. And guess what.... the sticker is for a different county so it is void. So I still do not have a car that is legal to drive.

I RECOMMEND ALL COMSTUMERS ASK FOR KEVIN AND DASMON

Service is all screw up I deal with like 5 different persons with in the first 30 min ??? Then they couldn?t find the keys to the vehicle to test drive it ..

Worst retail buying experience of my life. Purchased a used vehicle from Auto Nation in N. Richland Hills, Tx. and paid cash for it on a Wednesday. The salesman was supposed to follow me home with the vehicle from the dealership that day, but I didn't receive the vehicle until Friday at 5pm. I discovered an undisclosed maintenance issue on the drive home after picking it up--contacted the salesman who said the manager was refusing to fix it because "they had already spent too much money on the car." I exercised my 5 day money back guarantee option and returned the vehicle the next day (Saturday). I am writing this at 3:30pm on Tuesday and they still haven't issued me a refund check or contacted me about when it will be ready. If you do business with this dealership and have a similar--or worse--experience, don't say you weren't warned.

Anthony is an excellent service advisor. He makes all the difference to me.

I was looking at the new Ram trucks and I bought one. The experience was painless. I'd recommend AutoNation to everyone.

They will work real hard to earn your business

Kevin M was my salesman who led me to the exact model I was looking for.

I would recommend certain individuals, I’m not sure about the company as a whole just yet...Undecided at the moment. I bought a new Jeep Cherokee on Labor Day, and before my tags even came in, there was a recall on the vehicle for the pressure sensor on the airbags (not their fault, but they should have checked for this before I bought the car). The area for test driving is all frontage road and side-streets and no place to get the vehicle up to a decent speed. When I bought the car it had decent power as far as I could tell - on side roads. I took the car the car in for servicing on the airbags on a Saturday... the only rental available form enterprise was a gas-guzzling minivan, great for communting🙄(sarcasm). They kept my car all weekend and said it would be ready on Monday... No call on Monday, so I called the service department.... very difficult to get through and when I left a message no one called me back. I called Monday afternoon, and they said the part would be in on Thursday. I called Enterprise for a replacement rental... a vehicle with better fuel economy since I needed it for 4 month days... and no one called me back. In my opinion, the dealership should have given me my car back until the part came in, and then called me to drop it off for repairs... or better yet, ordered the part and called me when it came in to bring the car in for repairs. Apparently there were a ton of Cherokees needing this recalled-part replaced... I would have thought they would anticipate higher need for replacing this part and stock their warehouse accordingly. In their defense, they are ALWAYS busy. After picking up my NEW vehicle, on the way home, it felt even worse than before. The steering felt lose, the alignment felt off, and there was much less power in the engine. I called the dealership right away and went back the next day. On my way to the dealership, I almost got into an accident because the gas peddle was unresponsive and I was almost rear-ended. A mechanic at Auto Nation was Very nice and drove the vehicle while I rode as a passenger. He confirmed there is definite something wrong... he thought it might be the Torque-converter. My initial assessment was the fuel injection system. From the way it was driving, it just didn’t feel right, and I’ve driven many, many cars over the last 30 years. A quick google search shows the torque convertor is a MAJOR component that should NOT be malfunctioning in a NEW vehicle!! I never would have purchased this vehicle if it was acting this way during the test drive. It’s the manufacturer, not Auto Nation, but I’m undecided on their customer service. I can say that Enterprise made my experience better on this second time around and went out of their way to find a more fuel efficient vehicle for this rental period (probably because they never returned my call and were afraid of a negative publicity. My NEW car is still in the shop, and dropped it off on 27 Sep, 2019. It’s Monday, 30 Sep, and I dropped it off on Friday. If Auto Nation can get me into a different vehicle, I’d feel much safer, and would confidently be able to recommend them to everyone. I’m just nervous about this car now and it feels a bit like a lemon that I’m stuck with, which really stinks because it’s WAY too $$$$$ expensive $$$$ of a vehicle to be having this many problems in the first 20 days of purchase. It’s supposed to be a safe vehicle for my family. I have two kids, and I don’t even want them in this car with me... it’s completely gutless and not safe. I would not recommend the 2019 Jeep Cherokee. 😒

Marcus was a big help. Walked in ready to buy and he set me with brand new car. Easy, professional and and great customer service.

I visited multiple other dealerships that could get me what I wanted. Adam was extremely helpful and knowledgeable when it came to finding me exactly what I wanted. Thank you Adam Keele! It was a pleasure working with you.

Came in for an oil change and although I bought my truck from an out of town dealer Anthony was as quick and courteous as if I'd bought with them.

I went in recently to have my new 2019 Ram 1500 Laramie serviced for recalls and to have my rear taillight fixed after having the brake light go out on the drivers side of the truck. I dealt with a very nice and attentive lady by the name of Elizabeth Alvarado in the service department. She was very helpful and stepped right up to assist me with my recalls and taillight issue on my truck. They worked very quickly only taking a few days (would've been the same day I took it in if they had the part in stock and ready but its ok) to get my truck fixed completely and back up and running like it should. I would highly recommend doing business with AutoNation Chrysler Dodge Jeep Ram North Richland Hills and Elizabeth Alvarado in their service department!

I don't see why they used half a tank of my gas with no reimbursement to test an alternator. And then to try and get AutoNation on the phone is a major hassle. You have to just end up going down their in person, if you want any answers or updates on your vehicle.

Don't believe them when they say they can get close to your payment they just have to run your credit. Linsey Cox told me it was was very much doable when I said I wanted a payment of $650 or under. So she ran my credit and came back with a payment of $749. Credit got dinged for an inquiry AND that's $100 over what I was told. I don't like being misled.

Very good place to deal with New or Used car

Purchasing a car from this particular AutoNation location was the absolute WORST car buying venture that I have ever experienced. We had to go to Dallas from NRH to test drive the car in question. Upon arrival I asked that they pull the car around because I was rushed for time only for my agent from NRH and the one at the Dallas location to argue over who was going to show me the car - unprofessional. My daughter liked the car so they brought it back to the location. So that we wouldn't have to wait long, we asked to start working on financing before arriving. Completed online information before arriving but still had to wait over 2 1/2 hours to complete financing (when there is a one price option and no negotiating, AND no one else in the finance office there should not have been a wait - unprofessional. The next day the car start jerking and pulling so I took it back (well within the 5-day period) and it only got worse from there. The manager test drove the car and experienced the same issues. From there over the next 5+ days we were lied to saying the car was taken to a Ford dealership to be looked at only to get back over there to be told it was never taken anywhere. A different manager said he drove the car and didn't experience anything so there was nothing wrong with the car even though his colleague verified there was an issue. After I told the second manager Jessie Saenz that I didn't want the car because I was not comfortable putting my daughter in it knowing there was a problem he hung up the phone on me. We called back and his tone was less friendly even rude. We asked if they could start the process to undo the financing and he said NO we had to be there in person... Once we arrived so I could take back the 2nd loaner car (the 1st was rusted out and smelly), I had to personally walk into the finance managers office after the previous customers were finished because he was not told we were there only to be told there was nothing we needed to do (so another lie from Jessie). I did make sure we got a copy of the down payment refund as well as information showing the deal was denied and they had the car back in their possession. Over the next week, I did visit other AutoNation locations and ended up purchasing a car from one of those locations and the customer service was totally opposite. The salesmen were very hospitable and we didn't have to wait unnecessarily long lengths of time for the finance manager. So I cannot say all locations are bad but I will never ever recommend AutoNation Chrysler Dodge Jeep Ram in North Richland Hills.

Game changing dealership! One of the best vehicle purchases ever. After being cheated from a competitor in Grapevine, I reached out to AutoNation to locate a new Jeep Gladiator. From the initial call with Anthony O. through the Manager, Vijay then with Charles (finance) I quickly discovered that this dealership was upfront with expectations, price, availability, financing and delivery - They met their timing estimations and were transparent through the entire process. I would highly recommend dealing with AutoNation North Richland Hills for a purchase as a result and will purchase my future vehicles there as well - A !

Easy to work with! Very nice people with great customer service. Due to that, we purchased the new Jeep Truck with them.

My auto experience at AutoNation was wonderful . Manuel Velasquez and Daniel Garcia were most helpful with my decision. Charles Green was very informative with the financial closing.

Definitely gone recommend this dealership it was like cakewalk from the start of the process to delivering car to my place and Erwin Caday & Adam Keele Good job guys .

Just bought my first brand new RAM truck from here. Jacob was great to work with. The entire sales team put forth an effort to win our business. We really appreciated the no nonsense approach. I am happy to have a local dealership I can do business with.

Great and prompt service. Great customer service.

Outstanding salesman, Adam Keele! Thank you for your patience and time,I am enjoying my brand new 2019 Dodge Charger! I highly recommend Adam and this dealership!

Adam Keele was an outstanding salesman! I highly recommend this dealership to my friends and family!

They advertised the car for $34,995.00. I tried to do a deal, but they added $1,300 for window tint, door guards, and some Mopar features that I didn't ask for or that were already on the car as priced. I asked them to remove the fees or the features. They refused. They also quoted me an interest rate almost a full percentage point above what their website showed and what other dealers quoted. Total bait and switch. They must make a large amount on the yield spread for higher interest loans. Otherwise, they were prompt in their cunning. They respond to emails very quickly, so you won't have to wait to be ripped off. That I can't complain about.

Talked to Nate Peddicord on the phone and told him what we were looking for in a vehicle. It was no time before he called us back saying he had the vehicle with all the options we were looking for. He let us drive the vehicle and was able to make a deal that was good for AutoNation as well as us. Nate made the experience enjoyable without pressure so that we could walk away as satisfied customer.

Talked to Nate Peddicord on the phone and told him what we were looking for. He called me back and said that he had the vehicle with all the options we were wanting. He worked with us to make a deal that was good for AutoNation as well as for us. He made the experience easy and enjoyable rather than being pressured. It was a very pleasant experience thanks to Nate.

Dropped off car for oil change. Was consistently harassed on the phone and by email by people claiming to be from the service Dept. When I called to make sure they did not find anything wrong with the car they have never heard of the caller. He was from acquisitions. I asked to no be contacted again. My request was followed up by an email offer I declined and then another voicemail also claiming to be from the service Dept. I have never had an experience like this with Chevy delearship before. It’s too bad; we loved the rental truck enough we want to buy one. But Autonation is off the table.

Went in for oil change. Left car to get recall taken care of. Service was great. Received a voicemail from service Dept that was very concerning. Called back and the clown did not work in service at all. It was a ?sales call? offering to buy the car. I told him I was not interested and did not want to be contacted. Later it was followed but by another person from the dealership emailing asking to buy the car. I responded that we were not interested and did not give permission to be contacted. Three days later; another person leaves a voicemail from service Dept that turns out to not be the service Dept but acquisitions. I have never been harassed so many times by a dealership. It is concerning when they lie leaving messages that they are from the service Dept so you will call them back to make sure they did not find a problem with your car. Then you tell them it?s not ok to contact you and they continue over and over. Just a bunch of crap.

... began with , read and take heed to the negative comments, do not shop here. attempted to locate the negative 1 star. short and to the point, 1st when initiating financing if you buy here ( DO NOT ACCEPT ANY WARRANTY OUTSIDE OF THE OEM MOPAR) . you will be offered 3rd party warranties which they receive incentives for selling, greatly overpriced compared to mopar and less effective. I purchased a new truck ( 2019) required rental with 3rd party warranty coverage, I’ve reached point of no cooperation and ended up not receiving coverage through 3rd party. 2nd from a concern within the first 45 days with my brand new truck, I called this location for 14 days , every single day. front desk operator, insanely rude would not connect me with finance manager, advises voicemail only and could not tell whether there were personnel in the office ( I’ve been to the location numerous times the front desk post in view of finance managers office. I was transferred to the GM voice mail twice , to this day ( 3 months later) I’ve never received a call back to verify whether my issues been resolved. I’ve left messages with the finance managers office voicemail ( no return call) and I’ve left messages on the voicemail of the finance personnel that closed my deal on the truck. I have not yet received a call from this finance manager but I do continue to receive email correspondence from him, always with apology and request for information I’ve provided within our last email contact which is within the email thread we’ve built over the last few months. my only issues is cancelling this almost 4000.00$ 3rd party useless extended warranty, taking a loss, and purchasing a new OEM Mopar warranty. I am so disgusted , and attempting to not allow disgruntle feelings govern this message. I am currently in the point of this issue where I’ve resent the cancellation info the finance manager has requested, awaiting a response on cancelling and finding out how much I’ve loss in purchasing this 3rd party warranty. Lesson with this dealership or any servicing dodge,Ram , Chrysler, if attempting to sale any warranty outside of Mopar, DO NOT BUY

We scheduled a day to leave Jeep for an airbag recall. When we got there, they did not have the part and told us to come back in a week. Why did they schedule the repair without the part?

Nice people and very clean facility.

I love AutoNation they always take great care of me and my Jeep

This review is mainly about the management. My sales guy Anthony, he was cool.. we talked, bonded.. I ended up buying the truck. He should take his managers spot, he'd probably do a better job taking care of guests. So I have the truck for 3-4 days and the battery dies. Funny thing is, when my wife bought her vehicle from this same Autonation a couple years back, hers also died within a week. This autonation sells vehicles with low/close to dead batteries. It's funny how before you buy the vehicle you cant STOP getting emails and phone calls from these guys. But then you try and contact them when something goes wrong with the vehicle just a week later and no answer. It's been almost a week and no answer. Management is full of cowards. Their customer service is horrible.

Second vehicle I?ve purchased from this dealership I?m just like the last time it was a pleasure Kevin was my salesman was a pretty cut and dry deal oh haggling took care of me purchasing my new challenger thank you guys very much

Brandon was excellent, he stayed in contact with me on everything and made the process smooth and was a pleasure to work with!

My salesperson Kevin was wonderful and listened to my needs and wants. He is not pushy and understands this is a big investment for anyone. I appreciate his professionalism and time to care for me. I recommend him highly.

Service providers outstanding , Provided me with a excellent Customer service

Just had the absolute worst experience here this evening. My husband purchased a vehicle here on Monday in which I co-signed. I came in today sign docs with “Bob”. He knew I was coming after work. I get there at 5:50 PM and I ask the receptionist that I’m here to sign docs with “Bob” and no one can find him. I get asked 3 different times why I’m there, and no one can find this “Bob” character. 30 minutes later I’m still waiting and I get taken into an office with a gentleman who still didn’t know why I was there and he informs me that “Bob” left at 6 (I was there at 5:50). He told me that no one informed him that someone was coming in to sign docs so he had to track down the file. 10 minutes pass and now I’m waiting for another gentleman, who is apparently the only one in the building who I can sign these docs with. Another 10 minutes and this guy Jonathan finally appears...all this to sign like 10 pieces of paper. Very unprofessional and not a good way to run a business. If my husband didn’t already have this car in his possession I would have walked out. Not a good first impression and I will not be recommending them to anyone as they clearly don’t value anyone’s time.

I dropped my vehicle off Monday. I was in a rush. The guy who checked me in wasn't my advisor. He asked me to wait in the lounge for Enterprise. I waited and waited. Finally walked over and they said no one let them know to pick me up. They gave me a Dodge Caravan which shakes something awful. I was running late for an appointment, so I called to let Enterprise know the issue. I live 42miles away from here, so bringing the rental back is a huge inconvenience. I took it to Pep Boys and both front tires were out of balance. I got back on the road. It still shimmies and shakes, but not as bad. I cannot drive this vehicle over 58MPH or it is a huge risk. I contacted Enterprise again who said I could do an exchange at the nearest location to me. I went to the DeSoto location Tues afternoon. I signed in and waited 20mins or so, got frustrated and left. I went to the DeSoto location again on Wed, signed in and after 20-25mins was told "they couldn't do a change out". I immediately called the NRH location. The manager contacted the DeSoto location and I was to go back for them to change me out. I go back for the 3rd time in 2 days, sign in and wait 42mins to get mad and leave because I still had 3 people ahead of me that hadn't been helped. I'm already upset with AutoNation for being a huge inconvenience to me and now this taking up more of my precious time and gas. I've wasted 3hrs or more with this. Plus I text messaged my service advisor Anthony Tues afternoon to check on the status of my vehicle. It is now Wed evening and I haven't heard a thing from anyone in the service department about my vehicle. I will never refer anyone to AutoNation or Enterprise Rental Car.

Our sales lady was terrific. Everyone was nice

Mr. Morris was wonderful I’m a tough customer. Limited budget looking for something pre-owned. They were able to get me into a new vehicle.I was so indecisive 🤷‍♀️ dragged that man around that lot so many times. I felt so bad but we finally found something that fit my family’s budget perfect! I know it took me all day but he was insistent that he was happy to help he stayed late and I am still happy with my purchase! He’s a real gem that man and I am so grateful. I could tell it wasn’t about the commission he wanted me to be happy with my purchase he listens to what you want and he stayed late for me along with the team. Totally different from my last car purchase experience. I would recommend. They worked with all my various situations and everyone is happy with my 2018 Jeep Compass! Perfect for us❤️❤️❤️

Where do I begin. Mr Morris is my angel ?. I have less than perfect credit an okay down payment I went in looking for something pre-driven but came out with a new 2018 Jeep Compass. They took my trade in with a current estimate and able to match the estimate. They didn?t talk fast or dismiss me they treated me with respect. I was treated horribly by other dealers because of my credit score at other places that wanted a much higher than my decent down payment. Mr. Morris worked and walked with me for hours before I settled on a vehicle. He wanted to make sure I was happy with my purchase and I still am. This was totally different than my past experience at other dealers. I am confident that if you really want to find something from a honest guy he and his manager there will help you and they are patient the explain where you stand in the credit world and they don?t race through anything. I never felt swindled my numbers looked great! I?m a single mom and I was nervous walking in by myself but left out feeling educated satisfied and still am.

great customer service from both Nate and Charles.

great service and very reliable

This dealership blew my mind, but in a Great Way! Such a great buying experience we had, the easiest car purchase I have ever made. Our Salesman Miguel Martinez went out of his way and way over and above what we expected to make this deal happen. I would recommend asking for him to help you if you are looking to buy a Jeep. Everyone we dealt with was great. Thanks again to Miguel and the entire AutoNation Jeep Dealership.

This dealership blew my mind, but in a Great Way! Such a great buying experience we had, the easiest car purchase I have ever made. Our Salesman Miguel Martinez went out of his way and way over and above what we expected to make this deal happen. I would recommend asking for him to help you if you are looking to buy a Jeep. Everyone we dealt with was great. Thanks again to Miguel and the entire AutoNation Jeep Dealership.

I had a great experience, no run around and I didn’t feel like I pressured into anything I didn’t want! Great experience

☹️In all my years of trading and buying cars, going to Autonation used cars in NRH was the worst experience of my life. I've never been lied to and ignored to the point of embarrassment. I'm going back to Carmax from this point forward.

Van was in for standard oil change, services completed in a timely manner

Awesome service and a great buying experience would definitely get another car from here

Busy service department. Didn?t have to wait too long.

I had a great new car buying experience. Special thanks to Dustin Osborne and Adam Keele. Very knowledgable and helpful!

They must get paid on the amount of time they make you wait.

This was the best new car purchasing experience I have ever had!

Great customer service, the agent who helped me Luis was very helpful and knowledgable about the car I was purchasing and made the decision alot easier for me. Definitely recommend buying your car from this dealership.

My 2015 Dodge Caravan was misdiagnosed as needing Freon recharge. Left Auto Nation after two full days and took to Speedee oil change with it overheating the whole way. Speedee checked coolant which was extremely low and filled tank at no charge to me. Auto Nation charged $140 for diagnostic and told me when I picked it up that battery was sluggish. Next day had to take it to Walmart and buy new battery. 👎🏻

Edmunds was great at listening to what I needed and wanted and worked hard to make it work and fit the budget. Thank you Edmund for making it a great experience!

Great work getting me into the can I wanted. Thank you both for everything. Miguel went above and beyond to figure out how to get me qualified. I went in for a specific car and ended up with something better than expected. Thank you again.

Great Service, had exact type of minivan I wanted for my family

Modified the interior ventilation system to add a hepafilter. The final results looks like factory installed. Quality work!

AutoNation truly wants to be honest and genuine when fixing your car! I was very impressed in how my car and how I was treated.

by far the worst experience I have ever had buying a used vehicle. the used dealership was extremely dirty/nasty and very unprofessional. a bunch of18 YR old salesman cussing costumers and slamming phones right in front of me. I wouldnt reccomend this dealer to anyone.!!!

Bought a car at the used dealer ship and it was the worst experience I have ever had. It was a nasty/dirty dealer. The employees where very unprofessional. Sales guys all young kids slamming phones and cussing costumers after they got off the phone with them right in front of me. Trash laying everywhere and it took 3 hrs to do paper work that was supposed to be done before I even got there... Don’t buy a car from here.!!!

They lie. Truck broke down after having it 16 days. They scammed me with a deferred payment. The only good thing was how nice the salesman is.

Truck broke down 16 days after I bought it. They are refusing to help. They ignore calls and they lie.

Very pleased with the Service Dept. Jesse Aguilar was very courteous, efficient and insured that my wait was a positive experience. Will continue to bring my vehicle here as this was my first time.

Largest Jeep inventory in DFW

1 star Don’t waste your time here.

Happy that we got the refund But, it was a complete nightmare. The vehicle broke down in less than 24 hours, Auto Nation seemed to be too busy to deal with us, Had to takeoff work to pick up my stranded wife With no offer of assistance by AutoNation After they diagnosed the vehicles Malfunction ( four days later),We were offered an upgrade to a newer vehicle with less miles for the same price (A switch out) Though we did not like the vehicle, we thought it a good deal... and right when we got ready to sign on it, the manager came back in and said he was not going to be able to do that but, we could walk out with that vehicle for about $1000 more... A vehicle that we did not like in the first place... we declined. Being that it was too late in the evening to cut us a refund check, we were asked to return the following Tuesday. We showed up, the guy that told us to be there, was not. Headache after headache, is how I would describe my first and last encounter with Auto Nation.

Our experience was excellent. Starting with Ivan the salesman was very kind, honest, willing to meet our demands, and with great knowledge of the product. There was a lot of transparency in the negotiation of my trade-in and there were no hidden numbers. I wish you all a lot of success.

Had my vehicle for 5 months and it needed transmission work. I am currently preparing to go on maternity leave in 2 1/2 months and it seems like every 2 months something major goes wrong with the vehicle

David and Eric went out of their way to see that my car was ready for me when I really needed it. They were both very helpful and courteous. I appreciate the time they took to help me. Frances Hiner

I made an appointment to test drive a vehicle listed on the website. The salesman was over an hour late in meeting with us. The website advertises a no haggle price and claims the price listed is the price paid. This is not true. They tried to add on fees for wheel locks that were not on the vehicle, added door trim pieces, and window tint. When I disputed the add ons, I was told they ?would check to see if the wheel locks had been ordered? and if not, they could remove that fee. They employed the annoying sales tactics of ?let me talk to my manager? and ?we just took this car in on trade but there?s been a lot of interest? when the Carfax report they provided on their website clearly stated it was purchased at auction. When we finally reached an agreement, they were unable to run my debit card at the used dealership, and had to send me to the new dealership up the street.

Sales professionals were very helpful.

The service guy was curtious. He explain everything I need and what to do about my vehicle

This dealer is the worst. I should have known when I walked in and was never treated. Should have been my sign to walk out.

No because I took my van i took my van in for couple of recalls on June 3 2019 didn’t get my van make until June 10 209. Cause Wednesday my van was supposed to have been ready but it was not ready cause the part was not in until the next day so I said ok. Well here it was Thursday and I call to ask about van then boom there was a delay on it again cause the service technician dad got sick which it’s understandable. Mind you still that I had plans to go on vacation Friday June 7 2019. And I had to take the rental truck which was very uncomfortable for my backseat passenger. And again I went to pick my van they said the two recalls were fixed but there was another recall and I said why didn’t you fix it while the van was there oh no we can do that cause it’s up to the service technician that works on that recall when he can fix it. I bologna so you mean I have to go though inconvenient just for the service technician. This is getting a little bit out of hand. Am not happy

I'll start by stating I worked on the Pre-owned side of the dealership. My deal started out ok. I found the vehicle I wanted, for a price that was acceptable. I came out of the finance office after 2 hours with a few more protection plans than I originally wanted, but hey, I expect that from the type of deal I was doing, so no big deal.. My issues started when I went to drop my vehicle back off to cash in the few things they owed me from the deal (this included a windshield crack fill-in, a Uconnect update, and a detail that was not done the day I purchased it). It was not conveyed to me that they would comp me a rental during that time, so under the impression I would need a ride (1 hour one way) from one of my friends to drop the truck off, but nonetheless, the first question I was asked upon arrival was "Do you need a rental?" Eye roll, whatever, just pay for my friends gas, I guess.. I was told this should be done in about 2-3 business days.. 2 weeks later, I pick up the truck (yes, 2 weeks), with a new windshield (instead of just a fill, that was required because they didn't realize at the time they promised the fill that it was a safety issue due to the severity of the crack, "Thanks."), and a detail (no update-as that was something I had to initiate myself, another thing not originally conveyed) and also MISSING EQUIPMENT that I had put into the compartment underneath my back seat. Granted it wasn't expensive, but regardless, it was gone. I have tried to make contact with several managers, however have essentially gotten curt responses and the "Dealership is not responsible for items left in the vehicle" run around. Ok that's fair, but I know that my vehicle was not broken into, and was in fact in your service dept., and that tells me one thing: There is a thief actively seeking valuable items in your customers' cars coming through the shop. So I know I won't be getting my equipment back, which is not ideal, but for the most part, my experience with this dealership was long, annoying, and severely lacked sufficient communication on timeliness, and expectations, and owning up to responsibility, or at least acknowledgement of it.

Set up an appointment with the salesman in pre owned this morning to see a car this afternoon but after driving 60 miles to get there I was told he was not available so I needed to work with the new guy. Turns out the car was not there anymore and I was given 3 different stories about what happened to it. Then we agreed to look at another car they said they had and when they went to get it I was told another salesman had taken it to drive to another lot. Proceed with caution on the pre owned lot. Lots of BS stories over there.

Ed was amazing and bent over backwards to make sure our experience was perfect

We recently decided to purchase a bigger family vehicle and I was dreading going car shopping again because of past bad experiences with other dealerships always trying to sell you a car that you don't like or showing up to the dealership and the car you saw on the internet not being there anymore. I was helped by Jorge V. and I gotta give it up to him for the smooth experience and professionalism. He took his time to help me find the perfect car and he even helped out with questions I had, on his day off. I got to take a vehicle home for the day to get a better feel for it and see how it ran, with no pressure whatsoever. I was helped out by another associate when Jorge was off and I almost didn't buy the vehicle because he was the opposite of what Jorge provided. I usually never write reviews, but I decided to write this one in hopes of any people out there looking for some positive feedback or if they need a great sales rep to go to. This being the 10th car that I've purchased has been the best experience I've ever had, If you're reading this and are looking for a new vehicle, ask for Jorge V at autonation.

I was in an accident 3 weeks ago and unfortunately my car was totaled and had to start the shopping process. I texted in and starting talking to Robbie at the Richland Hills location. I am so picky with what I wanted and he was so patient and understanding. My husband and I both went into the store on Saturday and met with Charlene she was so very helpful and we finally found my vehicle. Not only did they help me find the vehicle I wanted exactly as I wanted it but they went the extra mile. I only had 3 days left with my rental so I wasn't going to have a vehicle to move around in so they gave me a loaner while my vehicle got here. Both Robbie and Charmaine made my experience the best I ever had with any dealership and I am grateful. Thanks Autonation!

Promptness and courtesy of salesman were excellent. He listened, no pressure, and showed me what I wanted. Erwin Caday is a salesman I would definitely use again and recommend to others! Love my Cherokee!!

Purchased a new Jeep Cherokee and the team did a great job of ensuring all my needs were met with welcoming and determined attitudes!

Took 2013 Patriot in for repairs, David was extremely helpful. Drove me to get a rental (dealer didn't have loaners available), and I got the dealer discount on that rental. He made sure my car was ready in a timely manner. Thank you for excellent customer service David.

This was my last shot at having my Jeep serviced at Auto Nation. To begin with the service advisor who took in my car did not call me as he promised even after telling me I would be a high priority. When I called him to follow up all I got was voice mail. Then I called the main number and was told he had to leave in a hurry. Ok that's fine but why didn't someone else call. Well then I get a second service advisor who is going to really take care of me. He is calling back immediately. Well you know that never happened. Then after I continued to find out the status I finally got an estimate of $1200. Seemed to high so I paid $166 to be told the cost of what I had told them was wrong when I brought the car in. I went elsewhere and had repairs done for $550.

You had a customer come in that was wanting my husband to co-sign for him to get a vehicle. Not only was my husband not there you never talked to him or get his permission for ANYTHING but you ran his credit and he took 9 hits that all led back to your dealership. When he called to question the lady was extremely rude....beyond rude!!! Was told someone else would call back and never got the phone call.

Great place and great people, I completely recommend to everyone

None of the cars that were shown online, and WERE CONFIRMED BY THE DEALERSHIP TO BE AVAILABLE ON DAY EARLIER were actually on the lot. They had already been sold days ago, making me waste an hour of my time driving there

We originally saw this Dodge Ram at another AutoNation CDJ dealer in Fort Worth - with an amazing salesman who, unfortunately, did not have a good sales director to help him take care of his customers. We really wanted the truck so we stopped at the NRH dealership where Zeyd made it happen! Then, two days later, I found a one-of-a-kind Overland Grand Cherokee that I fell in love with. Zeyd could see how much I loved the car and even had the market president of Autonation step in to help make the deal happen. We could not believe it! Now we’re the proud owners of a beautiful Laramie Dodge Ram and unique Overland Grand Cherokee. Thank you to all the employees at the dealership who made us feel so welcome and worked so hard to take care of our needs. We’ll be sure to send folks your way! Loren & Taylor, Fort Worth, Texas.

The experience took over 4hrs and not a quick process as AutoNation prides themselves on. We were there buying a Jeep as a extra vehicle not something we needed and both of us have excellent credit, no trade ins, no bureau issues and still took forever. We had to ask to get updates since no one would come to us and as first time customers this was extremely not good customer service. The Jeep was not even filled up when we did finally get it as promised but we were just ready to leave at that point. Paperwork, had our address different on different documents. Definitely, will not be back and take any future car buying elsewhere.

Sales person was extremely inexperienced, and made the process way more difficult than needed. Bad vibes from the get go, and walked away due to incompetence.

I bought a car last Saturday. My experience was Excellent. Too easy to buy car. They don’t play games like in other dealers. Mrs. Rose was the Sales Women that walk with us through the process. She help us to take the best truck for our needs. She was very supportive and ran the extra mile for giving us the best deal. I want to said that North Richland Hills was the second dealer that we visit on Saturday. The difference between both dealers in attention, support, customer service and courtesy is much better in North Richland Hills. I will recommend this dealer to all my friends.

Have had problems with another Jeep dlr so decided to try this one. Was really impressed with David. Kept me informed if progress and everything was done in a timely manner. Needed an oil change also and he suggested the 3 oil change and showed me the savings. I opted to do that. I had a great experience.

The young lady at the reception desk was very welcoming and kind. The Gentleman that handled the finances was extremely helpful and professional. Aside from those 2 people, this place is a train wreck. From the sleazy car salesman, people preparing the vehicle for sale, inspectors, even whoever makes the updates to the website. If I was local to this Dealership, there is no way I would have made my purchase. They lied about honoring a provided, same day CDJR trade-in appraisal I had done and emailed to them and they assured me they would beat the other dealers price. Just like the website says. They increased the vehicles price from the time I got in my car and got to their dealership. After all was confirmed and verified. It took HOURS to get the salesman to give me the numbers for the trade-in value and vehicle cost. I had to actually make a bit of a scene because he kept dodging the questions on why the numbers didn’t match up. The vehicle was missing essential parts to upgraded factory and safety equipment that was added to the vehicles price and it was agreed they’d provide and install. Also to fix the damage due to their complacency. Got home and not all equipment was provided. Nor was what was installed done correctly. Thus causing more damage to my “multi-point inspected” certified pre-owned vehicle. Do yourself a favor and go somewhere else for your maintenance and used car needs. I’m more disgusted with myself for putting myself in the position that I had to get the deal done and out to stay on schedule. Successfully ruining the purchase I’ve been preparing and so excited about since 2013.

Experience and vehicle is great. What I?m not happy with is the fact I purchased a 30k vehicle and when I get home I notice none of my fluids were topped off and my coolant was bone dry. When I brought this to the salesman attention it was hard to get any reply about this. I?m pretty upset and have yet to be compensated for anything. My engine could have overheated just because I thought it was full Having come from the dealership. I?m not happy at all.

I have a hard time hearing, so I prefer to negotiate my prices via text or email. I worked out a price via text with Kassandra, but between Kassandra and Dustin Osborne, the price changed. I hate shopping for a vehicle, and dealing with these people at this dealership is why.

Great customer service. Advisor provided best support and quality service.

service department did a great job fixing my truck in a timely manner. Mackenzie noel smith was my service representative and did an amazing job on keeping me informed and making sure my truck got done on time.

When I say that I have not received exceptional customer service like this in years, this service department rocks! The attentiveness of this service department made me a believer that customer satisfaction still does matter to some people providing a service. David in the service department went above and beyond. From the moment I called the service department, until I left. I drove from Wisconsin to Texas when my check engine light came on during my trip. Took it to AutoZone and was told that it was the throttle body. Even though it was a Saturday and the service department was busy, he had me bring it in. I was so happy as I was turned away by 3 other places and needed to drive home today. Come to find out I needed a battery as I expected and my throttle body was filthy. David made sure my car was diagnosed and serviced, he also made sure that I got something to eat. :) I really appreciated the hospitality and the professionalism. They just earned a faithful customer. I will be moving to Texas in a year and look forward to doing more business in the near future. :)

After 3 trips to find the right vehicle and hours into the process they refused to sell me the vehicle because I had my own financing arranged. We settled on a price in writing and after I told them I had my own financing they pushed and lied to get me to fill out a credit app. After I refused to go through them they told me they wouldn't sell me the vehicle. I wasted so much time and money and to have this happen is very upsetting. Will never visit this place again.

Adam was awesome! He did everything he could to get us the new Jeep we were wanting.

This was the best car buying experience of my entire life! I dealt with Andre from start to finish and he was great. He took the time to listen to me and find exactly what I wanted that fit my budget and I got my dream Jeep. I never felt pressured or as if I was being pushed into something I didn't want to do --- I can't say that about my previous interactions with other dealerships.

Service Dept (Robert) was stellar!

Terrible, had my truck for a day and a half, never returned my calls and never did anything with truck

Needed my fuel system replaced.

Horrible experience when I went up to pick up my vehicle it was dirty I did not have the accessories on it and did not have an owner's manual it was full of DEF fuel horrible experience

Okay so I have come here for a while now, and I liked yall a whole lot better then 2 other locations I went for SERVICE. BUT Grant it I came on for an EXPRESS oil change and I came on Good Friday, but I would have thought you could have gone that extra mile and checked my car and tell me I needed certain fluids. My car over heated on Sunday and now am taking my car somewhere else to have my car looked at. Since I cant depend on the company i got my car from to tell me I needed something.

Worst management Attempted to purchase a used car After went through about four hours of looking, financing they told us car would be ready the next day. Called and now they found problems with the car. Asked for deal canceled they couldn’t return money until Monday. Monday is here and they will not return call or call to give money back. Totally bad customer service and untrustworthy. Would not recommend this dealership

was great didnt take so long gave us all the right info took care of us the right way, we had adam electric went out and we still werent bothered by it cause they still treated us great

Very disappointed on services waiting for 20 minutes and nobody came I guess they don’t want to sell !!

I had a very good experience at this dealership. I just moved here a couple of weeks ago and took my Jeep in for an oil change and there was also a recall that needed to be handled. My service advisor explained everything in detail and kept me updated as to what they found and what was needed. When it was determined that some extra work was needed he took the initiative and set me up with a rental car. I was taken care of and it was much appreciated!

Can’t be trusted. Tell them one thing they will do another. Let’s say this, I walked in with preapproval and walked out signing with Capital One. Got home a couple days later had another bank send me a letter saying they have my loan. Asked them to quit pulling my credit but someone on the team fell deaf or something. Raising this to the ends of the earth until I get a resolution that is satisfactory to me. I don’t know what that is yet but ready to find out. Stay tuned. My buddy went to Meador auto and they charge more but there is clearly a reason for it. #neveragaininmylife

Andre speed was cool,calm and courteous from the time I got there to the time I left next time I look for another truck I wouldn't talk to anyone else but him.

Go to Dodge Ram AutoNation in Fort Worth off 820 s for Jose in the used car and truck department and you are absolutely enjoy the experience

Jesse was great however the mechanic seemed a bit lost but overall got the job done

Jose was the best salesman used card salesman ever and he works at AutoNation Dodge Ram ask for him

Really positive experience with the service department. They quickly tended to my car. Won’t hesitate to go back.

We were there from 12:30 until they closed the doors. They told us we couldn't get what we wanted and would have to get trailer hitches for our truck after market. No one makes a hitch for that truck after market. We were quoted one price for our trade in and they gave us $3000. less. They took off $250. for the tires that were less than 2 weeks old. After we finally agreed to the terms we were given paperwork that was not what we agreed to. The salesman came back in and double talked then asked us to sign another quote that was in line with the contract. Even the finance company said it was wrong. By the way I got the trailer hitch for the truck through our local Ram dealer in a day.

The software wasn't done. I was told the software would fix the radio and the other issues.

THIS experience was terrible. I utilize Dodge due to my having multiple vehicles that I bought at this location. I usually have good service, but this time I was appalled. I took my Avenger in for a diagnosis Tuesday when they opened and was told could possibly take a day to get it in. No problem I understand there is a recall that has them back logged (my other car was serviced the prior week.) I did not hear from anyone Wed or all day Thur. Now we are coming to the weekend, so I call early Thursday evening and left a voicemail, No response. I call Friday Morning, another voicemail left, No response. I call a different Service adviser Friday evening, he places me on hold to come back and advise it's been diagnosed, but no estimate available for repairs looking for the part. He apologized let me know my service advisor was out, but she would be in Saturday morning and would give me a call. Guess what NO RESPONSE all day Saturday. I call Monday morning and my service advisor states still no estimate, because the part is no longer manufactured. She then finally calls me back Monday evening to advise will be around $2300 for the repair, but the part can not be found at this time. She goes into stored codes, and new problems that were not there when the vehicle was dropped off, and how this fix may not solve the problem. I provided suggestions as to what part to check , requested to speak to a manager, and or the repair tech. I was advised unable to speak to them, and of course "the mechanic already checked that, and it's a much larger issue that is irreparable". After 2 more days she calls me back supposedly exhausting all options: i.e. unable to find the part, or determine which wire, of many, could be causing the problem, and suggest I come pick it up and pay for the misdiagnosis. I took it to another Repair Shop Thursday evening (after hours), suggested the same part be checked, (It was unplugged) they fixed it Friday Morning and I picked it up after work Friday AFTERNOON. They quoted one price, but only charged half that price because of the suggested parts to check.

Quick fast and easy! I would recommend anyone looking for a new car to try them out! Very nice and will work the best deal they can for you. Check em out folks.

Took my 17 ram dually in for warranty and recall work. After over 2 weeks I get my truck back on a Friday evening and was informed I'd have to bring it back on Wednesday to replace the xm radio antenna. Why the part wasn't ordered when I took it in 2 weeks earlier I have no idea. Said they "detailed" my truck for me, it looked like they washed it with a dirty rag. Saturday afternoon my girlfriend and I get ready to go somewhere and discover muddy dog prints in the back seat area and dog hair in the rear carpet. Decided to check the mileage to find out over 150 miles were put on my truck! Go to speak with the service manager Monday morning and was greeted by the rudest most unprofessional "manager" I've ever experienced. In was basically called a liar because his technicians didn't admit to driving my truck. Was also asked just what I wanted because I obviously wanted something. After about 30 minutes of his nonsense he admitted that they have had numerous complaints lately of excessive milage and pet hair. And the the tech "does have a dog". I was so aggravated at this point I just left. Long story short, I will never step on that property again. And will be contacting Ram care and AutoNation corporate.

went in to service our 2015 van and instead we traded it in for a 2018 van. Our experience was painless and sooo easy.

I was very happy to be approved for the truck I've always wanted. I am not happy about the lack of professionalism. The truck was not detailed or clean when I got it. I bought my own floor mats from autozone for $30. A week later I realize it needs new brakes. Two weeks later I realized transmission was going out. Thankfully I signed up for the warranty they offer or they wouldn't have fixed it even though we have LEMON LAWS in Texas. Now on my 3rd week driving this vehicle I get pulled over and ticketed for driving around with an old dealers tag that apparently expired the day I purchased the vehicle. Didn't even bother to put new tags on it before I drove it off the lot. The license plate light was also not working. I'm pissed! To say the least. Went up to the dealer to get some new tags and the receptionist was rude and not helpful. Spoke to Tom about making things right. Nothing was made right except for the dealers tag. I dropped off the vehicle at the service center. They're taking 10 days to fix my transmission even though it's my only means of transportation. All of this happened within 30 days of purchasing this vehicle.

Took truck in for an engine misfire. They diagnosed and fixed the problem. Very nice guys, couldn?t have ask for better service.

Good experience. One suggestion, I made a inquiry on line and set up an appointment to view and test drive a perticular vehicle and when I arrived I had to wait for them to go get the vehicle, and seemed unprepared. So suggestion would be to have the vehicle cleaned up and there waiting for the appointment. Have dealt with a few other dealers and they had the vehicle there awaiting the appointment.

Good timing, didn?t take long for my truck to get serviced

Everyone was great. Excellent customer service. Got a great deal on my car . I would absolutely come back and recommend to a friend .

Everyone went out of their way to take good care of me. I was pleasantly surprised how easy they made everything!

My new 2019 Ram had spent about 2 out of the 5 months I've owned in the shop. I had to explain to the body shop guy how to align a door. New tail gate still has orange peel look to the paint. 2 out of the 3 times I had to be put into a loaner, they weren't a comparable vehicle. Dealership doesn't abide by lemon laws either. I filled a BBB complaint, I haven't seen a response yet.

My new 2019 Ram had spent about 2 out of the 5 months I've owned in the shop. I had to explain to the body shop guy how to align a door. New tail gate still has orange peel look to the paint. 2 out of the 3 times I had to be put into a loaner, they weren't a comparable vehicle. Dealership doesn't abide by lemon laws either. I filled a BBB complaint, I haven't seen a response yet.

Great customer service and so helpful. Would definitely recommend

Took car in for recall. Ended up with 1000 dollar bill. For what I got I feel very poor value.

Recall work performed and rear light bulb replaced.

Few Days ago i stop by to look and Mr Caday (sales person) approach me and ask me how he can help., i explained what i want and he went to work. He was knowledgeable Relax (no pressure) an very Respectful. From The sales Person the Finance office to the delivery the whole Experience was Great. Recommended!!!!

Great experience given the day started poorly. While on a family trip across town our truck broke down and we had to have it towed to AutoNation CDJR North Richland Hills late on a Saturday afternoon. The service staff was outstanding, welcomed us and took great care of us even though it was towards the end of their Saturday work day. Car rental agency onsite had closed for the day and we were 25 miles from home, and the Service Mgr gave us a ride home. What?!?! Awesome! We would have been in a huge mess if not for their above and beyond customer service. The Service Advisor Jesse was great, kept us informed on the warranty process, the repairs needed, and the time it would take for our truck to be done. Although not expected to have had to stop at this dealership, I'm very thankful that we did. Great staff, great experience, and I'll certainly go back, even though they are 25 miles away from home. I believe them to be honest and fair, and in the auto repair business, that's what it's all about. Great job AN North Richland Hills Team!! Thank you from our family to yours!

Anthony Johnson was very helpful with helping me the day I came in. Everyone was so kind and welcoming! I will definitely be coming back if I need anymore services or parts.

I had a great experience at AutoNation Chrysler Dodge Jeep Ram North Richland Hills. Desmond ,my car salesman helped me, no pressure. was so patient and guided me smoothly through the whole process. when I purchased my Beautiful Jeep, he had it detailed and had a big pink bow when he pulled up. I love my jeep and so very happy!!

Had a great experience with David on get the oil service for my ram 1500

Desmond Clinton was very helpful in my purchase went out the way THANKS!

Jesse in service helped me and was awesome!! I love this dealership!!! I drive a decent distance just because this dealerships handling of customers!!

Jeep fix on time. No problems.

Jesse in service helped me and was awesome!! I love this dealership!!! I drive a decent distance just because this dealerships handling of customers!!

Sales person Chris Morrison an Paul were honest more than helpful I?m a tough undecisive cookie. I had some credit issues they really worked with me!

Everyone we spoke with was upfront and honest, and I felt like we got the best deal possible.

Great service and very reasonable for a dealer's shop. Preserved Allen Samual's good reputation when taken over by AuoNation, even though I was concerned about it being a chain operation.

Sales Representative was great and made sure everything was ready to go in a speedy and timely fashion!

Sell a vehicle at the agreed contract signed price… Don't sell a ordered vehicle to someone else and then charge more when you have to reorder… Have more then 1 finance person servicing 20+ customers… I waited 3 hours to sign 7 documents and pay cash…All paperwork was supposed to be filled out and ready for my signature to sign and drive away…. What started as the best experience(Best Instant Quote" ended as the worst experience(Selling ordered vehicle and charging more to reorder)…Have someone knowledgeable about selling accessible vehicles…

Great experience from sales to financing and pick up of truck!!!

Terrible service after the sale, I would never buy from them again. Empty promises on service

Always great service with competent techs and minimal waiting time.

They have great service. Quick fix and returned the same day!

we recommend Charmaine Higgins, she did a great job as our sales woman.

Never again. This was the 3rd car my family purchased this year. They under paid my bank almost $400 the week before Christmas and the manger Calvin told me he would take care of it. Well he quit! And never did. My car had $5000 in positive equity! I shouldn’t have had to pay my bank almost $400 a week before Christmas because they didn’t verify pay off. I emailed them the account information “as I bank with them” I had a app that showed the pay off! Horrible! I also put in a BBB complaint.

I recently purchased a 2019 Ram 1500 from Auto Nation in North Richland Hills, TX. I had a pretty good idea about the bells and whistles that I wanted and those that I didn't need. The sales team that helped me out was able to search a 300 mile radius to find my perfect truck! I enjoyed working with them and it was a good experience - imagine that!

Made an appointment for an oil change for 0800. Arrived on time. Nobody came to my truck to process me. I waited outside next to my truck for about 10 minutes before going inside (service writers inside could and did see me waiting outside). Went inside and waited about 10 more minutes before getting service written up. By then, at least 3 people WITHOUT appointments were placed in front of me in line for an oil change by going to the Express Lane. Over 2 hours to wait for an oil change is too long. The service manager made it right when I asked why other people were placed in front of me when I had an appointment. If not for him and his prompt action, I wouldn't be returning. The coffee in the waiting area was good. Be advised, this AutoNation does not provide a car wash with an oil change, unlike so many of their competitors.

They let me know they had a deal so I saved money.

Charmaine Higgins (sales) Is awesome, but I’m not really happy. I bought a brand new 2019 ram and have a few details, one on the doors and other on the headlights. I bought it 2 week ago and it’s not fixed yet. The day that I buy it was raining and I didn’t check that my truck doesn’t have the led lights ( probably my fault) but I ask couple days after if they can upgrade the lights and they want to charge me $1,600 more. Nobody wants to work with me about the lights, they told me that I already sighed and there’s nothing to do. I still waiting for the call to fix my brand new truck , it’s the second dodge that I bought in the last 6 months and in a couple months I’m gonna buy another for my daughter. Thanks

when you appointment time for service is 8 30 am and sit behind 20 cars in line & nothing is moving forward there is some sort of problem . i finally just left , still no fix on my recall

I visited on December 13, 2018 and wanted to wait until after the holidays to let the events of my visit sink in and make sure I was not going on an off the cuff rant. I am sorry to say that it did not live up to my expectations. There are several reasons for this and I hope you have a few minutes as I would like to tell you why. #1. The Costco Auto Program. I was referred to this dealership through the Costco Auto program. This program according to their website is very straight forward buying experience. Which I did not get when visiting this dealership. I submitted the model and package I was looking for on the Costco website, and that info was passed along to your dealership. Desmon Clinton contacted me trying to help me find what I was looking for. The car I was looking for was not available so I was ready to order what I wanted from the factory. According to the Costco Auto Program I was supposed to receive the MSRP sticker and a Costco Auto Program price sheet. This is taken directly from the Costco Auto website. They did price out my vehicle for the factory order, but I did not receive the Costco price sheet. I was told that they could not get the price on the factory order because it did not yet have a VIN associated with it to put into the computer, and therefore could not give me a Costco Auto Program price sheet. (Talking with Costco customer service after my visit I learned this was incorrect. There is a few different ways to get the Costco pricing including on those being factory ordered, and that the staff at the dealership should have known this.) On top of this I was shown in the computer on several other models that are supposedly in the Costco program that the Costco program would only save me $200 off MSRP. I did not say this at the time, but I worked for Costco for 10 years and can assure you that one thing that Costco and its members look for above all else is quality and a good deal. For $200 off MSRP is not even worth the time and money Costco puts into this program for its members. The warehouse manager from the location I worked at has purchased his last 4 vehicles, and numerous other people I have talked to have bought cars through this program. I can assure you that they would not have wasted their time for only $200 off the sticker price. When I contacted Costco customer service they were very shocked at this pricing as well. Also according to the Costco website only certain authorized salespersons are supposed to deal with customers utilizing the Costco Auto program. When I submitted my request online I was sent a page with several names of individuals at this dealership authorized to work for this program. None of them were the ones I talked to or ended up dealing with during my visit. While Desmon did try and assist me there seemed to be some confusion on the staffs behalf on how the program and pricing worked. This left me less then impressed especially when I had to keep informing them what I was supposed to be getting as part of the program. #2. Pricing and shipping. Desmon and the staff found a close match to the car I was looking for. Unfortunately it is located in the State of Utah. When I inquired about the possibility of getting this vehicle shipped here to DFW I was told it was possible, but the shipping for it would be $1900. (I had a quote from another dealership that found one in North Carolina, and was told it would be $850 to have it shipped) On top of that the shipping cost of $1900 is absolutely astronomical and ridiculous. For $1900 I will fly to Utah and pick it up and drive it back myself. The MSRP sticker price on this vehicle was $45k. The staff indicated that if I ordered it that they would take off the shipping cost for me. Seemingly doing me a favor. When I informed them that the $45k price tag and options on this car were more then what I was looking for I was asked what I thought would be a fair price on the car. I indicated $38-40k. I was told that was way too low and they could not give it to me for that price. Upon my own research I learned that this car was internet priced by that dealership for $40k. When I informed the staff of this I was told that they could get the car for me for that price but then I would be charged the shipping cost of $1900. When I informed Desmon that I’m paying for the shipping either way I got a sheepish “well.. yeah I guess so” I found this attempt at not informing me about 1. the dealers internet price and no attempt to match it for my business and 2. the attempt to make it seem like you’re doing me a “favor” but actually hiding the shipping cost of the car in the sticker price, to be dishonest and in bad faith. #3. Overall customer service. While Desmon did help me price out and attempt to find the car. He seemed distracted during my visit, checking his cell phone several times while seated with me in the lobby as we were going over the package options I was looking for. I got the feeling that the staff was more interested in selling what is in the lot than what I really wanted When I indicated that if we could not find what I wanted that I was going to factory order it and was willing to wait for it to show up, that all interest was lost in trying to help get the car I wanted at a good deal. There seemed to be a lot of push back on pricing trying to get me to pay a higher price then what other dealerships had both quoted me in person, and showed on their internet pricing. With the car in Utah as an example, I was told that MSRP was the best they could do until I showed them proof from that dealers website, then suddenly the price was able to be dropped. To me this reminded me of the old slimy car salesman trying to pull the wool over the supposedly unsuspecting buyer. DFW is a large area with plenty of dealerships in it. Several of which are participants in the Costco Auto Program. If a dealership truly wants my business they have to fight for it. In this day and age of the internet being at your fingertips the odds of a customer only visiting one or two dealerships and not have an idea of what options and price they want are slim. This dealership was stop #4 for me, but the first Costco Auto Program participant. The others before had about the same pricing, but did not participate in the Costco Auto Program. The others who were not Costco participants were willing to drop their sticker at least to try and compete for my business. At these locations and this I asked a lot of questions. A lot of which I already knew the answer to, but waited for the answers. Honesty is #1 for me. If I feel I am being deceived I would rather drive to another city or even pay a bit more if I feel the crew is being fair and upfront with me from the start. In the end. I did end up going with another dealership for my purchase. They are a Costco Auto program participant and not only provided all the advantages of the program, but gave me a price sheet $1000 BELOW invoice (not MSRP) on a factory order for exactly what I was looking for. That is also before all the other possible manufacturer and dealer rebates are applied. So I ended up getting it for below $38k. Getting a automated email from the GM asking how they did and replying to his "personal email" also got no response. I guess they don't really care. Not only can I not recommend this place I will do all in my power to inform others of the lack of integrity, honesty and just plain ineptitude and steer them to a place happy to have their business.

(**** UPDATE - SEE BELOW) - DO NOT BUY OR TRADE A VEHICLE IN AT AUTONATION DODGE NORTH RICHLAND HILLS *** NOTE - I CALLED THE GENERAL MANAGER, PAUL SOLOMON AGAIN TODAY WITH NO RESPONSE FOR 18-DAYS NOW... PAUL RESPONDS TO REVIEWS (SEE BELOW AND IN LOTS OF OTHER REVIEWS) BUT NOT TO HIS CUSTOMERS. THIS DEALERSHIP HAS NOW BREACHED THEIR OWN CONTRACT - BUYERS BEWARE !! - READ ON: There is no way to express just how BAD my experience has been since 2016 and thru 2019 with this dealership and the Dodge Promaster City Vans that I purchased for my business... I returned 2 - 2016 Promaster City Vans to this dealership for trade-in because of continuous break downs before and after the warranty was over. The last 10K miles alone cost me $10,000 in repairs. Each van had 70K miles... I could write a book about just how bad this service department is and how bad these vans are... I would never have sold these vans to ANYONE and been able to sleep. This dealership was happy to take the trades and bump the price $4,000 each. I'm fine with that BUT READ ON - I purchased the only good Dodge that would work for my business which was 2-Dodge Caravans (to be used as cargo vans)... NOW GET THIS - 6 Weeks later this dealership has not - as of yet - sent the pay-offs to my lender. My lender is calling me to make payments on Vans I no longer own that are now for sale / or sold by Autonation Dodge. This is Deceptive trade practices, Breach of their own contract, and as far as I’m concerned, theft. Again, I could go on and on (and I will at every opportunity, believe me) But suffice it to say - RUN AS FAST AS YOU CAN FROM THIS DEALERSHIP!!! AND DO NOT BUY THE PROMASTER CITY VANS (BUILT IN TURKEY!!!) *** NOTE - ONE OF THE TWO VANS I TRADED IN ON 12/3/18 - HAS STILL NOT BEEN PAID OFF AS OF 1/15/19 AT MY LENDER, ALLY FINANCIAL BY AUTONATION DODGE NORTH RICHLAND HILLS - BUT IS FOR SALE (OR HAS BEEN SOLD) AT THIS DEALERSHIP - THEY ARE 30-DAYS PAST THE 10-DAY TIME PERIOD IN THEIR OWN CONTRACT !!! **** UPDATE - FINALLY, AFTER 45 DAYS!!, ON 1/16/19 - THIS DEALERSHIP FINALLY PAID OFF THE VEHICLE I TRADED IN (ON DECEMBER 3, 2018) AT ALLY FINANCIAL… NOT SURE WHAT THE PROBLEM WAS BUT ABSOLUTELY NO EXCUSE FOR THIS... THEY HAVE IMPACTED MY CREDIT AND COST ME MONEY IN FINANCE CHARGES (DUE TO LATE PAYMENT) ***** I HAVE NEVER BEEN LATE WITH A PAYMENT OF ANY KIND IN MY LIFE, UNTILL THESE IDIOTS ENTERED THE PICTURE... THIS IS A POORLY RAN, OVER STOCKED, UNDER FUNDED, DYSFUNCTIONAL DEALERSHIP - RUN AWAY FROM THIS PLACE!!!

Jonathan Fernandez was my service advisor. He was polite, helpful and knowledgeable. My service was done efficiently.

I took my 2017 RAM LongHorn Laramie in for 3 recalls at NRH AutoNation near 820 & Hwy 26. They were very easy to work with, even allowing me to stand just outside to the bay where the mechanic worked on my truck. The work was done quickly and they were genuinely interested in my satisfaction. I was treated with respect at all times. Many thanks to Shaun the service director, Dean the mechanic, and Dominique the service writer. The facilities are dated being there before I moved to Texas in '93. A new, larger, and more modern shop would be amazing for the mechanics and more appealing to customers. Of course, they would likely need a larger lot. xxx BTW, I went to AutoNation in N. Ft. Worth (along I-35 and between Golden Triangle and Keller-Hicks roads) first and the service director and shop foreman there would NOT work with me to oblige any of my requests. I left there feeling slighted with their "our-way-or-the-highway" attitude. They did have nice, new, and large facilities, however. Still, I am much more welcomed and cared for at the NRH AutoNation. Yes, I recommend the NRH AutoNation. Thanks for listening. TexasDave in Keller, TX.

They let the phone ring and ring. It rang at least 50 times before someone answered.

Great team to work with, went over the top to deliver my jeep to my home after repairs, thanks

Take note and listen to all the other bad reviews. This place only cared about us when we bought a car, and the experience then wasn’t so great either. We came back to the finance department for a warranty cancellation they said customers buying a car come first. SERIOUSLY?! Am I not a customer too? Then after waiting over an hour, we were told cancellations are only made M-F.... Um, that’s a lie and why did I just wait one hour to be told that. Auto Nation has yet another unhappy customer.

I have a great experience at AutoNation N Richland Hills. DT Carter took his time and helped me to make a great purchase that will bring me lasting memories. Highly recommend this salesman and this location as inventory is amazing. Thank you

I met with Charmaine Higgins and she was awesome and made it a great experience! She and the whole staff were super nice!

It was a good experience overall, i would just recommend that the services the customer purched be completed before picking up the vehicle.

Messed up paper work multiple times. Had to wait hours and hours. Then after the 3rd time signing paperwork they messed up again and shorted my pay off by $400. I had $5 grand is positive equity! Calvin said he would take care of this, then QUIT or got fired idk witch. BTW this was right before Xmas so I ended up having to pay this. I emailed the GENERALS MANAGER about this, never got a response. DONT GO HERE! BBB complaint will be the next place I go.

Nice service department and very helpful!

I will send every one to autonation because they let u pick out whatever u want and if they cant get u in what u want they give u the next thing to what u like and u will enjoy i will be back for that hellcat soon

David Popham went beyond my expectations for dealer.

I had a VERY poor experience here. Knew that I wanted a new Jeep GC and found this dealer through the Costco buying program. Things were smooth initially and we agreed to terms for a 2017 with 3k miles. I purchased this SUV in “new” status and expected the deal to happen that way. EVERYTHING related to a typical new car experience has been bad. XM and UConnect 1 yr contracts were used up and, after many requests to add these back, were replaced with 3 month contracts (UConnect still pending - I’m doubting it happens). An agreement to install a trailer hitch at cost has not been honored (they say it’s “cost” but UHaul is $250 less. BS). There’s some aftermarket phone thing that I noticed after I drove off the lot and they can’t aren’t explaining that... All this headache for a $750 “saving” at purchase. I won’t do this again and will be copying Costco on this. These guys are Exhibit A for why car dealers have a bad rep.

Mr.Carter was the most professional person I’ve worked with in a long time, it was very refreshing! He’ll definitely get my business in the future!

The manager Calvin will lie too you. DO NOT BUY from here. My brand new car was damaged by detail guys! I was offered FREE window for my troubles..but guess what I was charged $399 for the window tint when I bought my car. Nobody will return phones calls.

Jonathan was my service advisor, from the beginning he took really good care of me, he showed he really care for my situation and gave me great advise, great personality and customer skills, car was repaired in a timely manner

Brandon was the best game in for a oil change he got me in and out fast

I had an excellent experience buying my son a car at Auto Nation Chrysler Dodge in North Richland Hills. From the managers to the salesperson, everyone was professional and courteous. I received a great price without any hassles. Thanks to everyone at the dealership.

My Service Rep was awesome, took care of me and my car. Made sure I knew everything that was goig to be done and when it would be ready and how they would contact me. We were going to have issues picking up my car because of work and one of the service guys drove to my home and picked up my husband and they drove back to the dealership. That is over the top awesome service. YEAH!!!!

The process was professional and thorough. The car we purchased was well maintained and in excellent condition, and I feel as though the price was great.

Andre Speed and Paul were both friendly and helpful and they worked to make the car buying experience as smooth and as easy as possible. I highly recommend this dealership and I’m thoroughly pleased and impressed.

I bought a used Jeep there last Thursday. The salesman, Lane, was great. Everyone was friendly and I got a really good deal. 😎

Service was prompt and great thanks to service consultant.

Do Not Buy from them YOU WILL REGRET IT managment is awful! detail guys damaged my BRAND NEW car before I even had a chance to drive it home. Did not even say anything about it and Calvin Neal will LIE to you and could careless about it. HORRIBLE EXPERIENCE

Lisa my coordinator was very helpful. Another gentleman was extremely helpful in detailing my car. The detail shop missed residue tape on the passenger side after the repair. You cannot call because the phone system routes you all over the place and back and forth between Hyundai and dodge. No one but your service coordinator will pick up the phone, so if they are not there or out of the office, you will not get an answer. I had to fix my interior molding myself after repairs were complete.

This was my first experience with AutoNation and it was a great experience. Jesse made me feel welcome and kept me informed as my JK received its 60,000 mile service. This will be my new Jeep home!

Salesperson was great but after a week an engine light came on my vehicle when I took it to the service department this is where it gets bad I had to beg for a loaner vehicle to get home since I live approximately 40 minutes away from the dealership also they want to charge me $3 a gallon for gas . I asked to speak with the GM Paul Solomon but never heard from him buyer beware treat you nice when they you buy the vehicle but once you bought by it you're on your own buyer beware

The moment I walked into this location, the service was outstanding , and I am very bless with the service that Mr. Jonathan Fernandez. Fast & Great Service is what I experience! :) Very Happy Customer!

Serbice rep, Tony L, was exceptionsl as was the excellent service he provided. And, the mechanics detail in providing repair was also appreciated. I am very pleased on the running and operation of my car. It really even sounds better! The svc rep was very clear and detailed when asking questions, and, he even took time out to drive my car. Also noted, the next day i had a svc limo come to my house to dtive me to the facility. Curb svc was unexpected! Thank y'all!

Took my Jeep in to get fixed and it was originally estimated around $300 and they would only have it for 3-4day which turned into almost 3weeks. By the end of it all I was looking at a $3400 bill and the main problem wasn’t even fixed.

My worst experience with a dealership ever!

I know nothing about trucks and had a check engine light, Dominique walked me through not only what was needed to fix the check engine light, but also discussed the recalls and maintenance schedule.

Always quick and complete; David was helpful and took care of all my needs.

Buyer beware! Worst dealer ever! Be careful with salesman Anthony and their finance manager Bob Little! He said he will call the police if I don’t get out of his office because he didn’t like what I had to say which is the truth! I told him I’m not going anywhere until they will give my van back! We went there Saturday with already approved financing and wanting to see the truck we had in mind, come to find out salesman said that truck is not available and told us our finance company won’t approve anything over 125k miles on it w/c is a complete lie! Because finance company said they couldn’t find a link that this dealer sent them the car we wanted. They kept telling us to pick a different car and finally got my husband test drive a 2009 Acura which has couple problems w it, power steering was whining so bad and front wheel vibrating on highway speed! Made us wait for another two hours got back to us said everything got fix and car is ready to go, agreed on a $401/mos. 36mos terms and when my mom and husband got in to the finance office the whole terms was changed! This man Bob Little said he got the payment down to $396 but it will be on 48 mos with 18k mile warranty! Are you freaking kidding me! You got it down for $5 dollars and you want to charge almost $6 thousand dollar worth for an 18k miles warranty!??!! and you got mad when I said ethics just went out of the window when the terms changed!! Which is absolutely true!! Called Monday talked to Anthony said we’re taking the car back to them as we’re not happy he said we CANNOT fully take the car back as it’s over the 250 miles which again is a lie! Took back the car and this Bob Little said he doesn’t have the title of our van as it was sent to corporate, I told him that’s fine give me something in writing that you will give me back my title and he wrote on a piece of paper “Return title of 2005 Dodge Caravan” I said this means it was returned to us, he then grab the paper back and added the word “will”, he proceeded by telling us that there should be some kind of trust between us and when I said that’s hard to achieve as “ethics just went out the window when they decided to change the terms when my mom and husband walked in his office as that wasn’t what was agreed in the first place” that’s when he lost his freaking mind telling me “do you know I have been in the car business for 30 years and you need to leave my office or I’ll call the police!! I told him I’m not going anywhere until I get my van back! There was a nice gentleman who was willing to help us by putting the plates back to our car this finance person Bob Little called him the “N” word and that he was a “racist”!! Really!!???!! Where’s your work ethic!!??!! Absolutely no work/business ethics!!!

scammers plus the finance guy is very rude and racist ...he need to fired !!!!

let me tell you about our experience here at Autonation Chrysler dodge jeep ram well we bought a 2019 Jeep Cherokee from them. an the night we bought it we had it go through detail an we left. well we stopped to get dinner my husband did a walk around of the New vehicle an there was a stain on my bumper. the next day I called the salesman an spoke with him about it he didn't know what to do about it. an we kept getting the run around about it. Finally my husband took to service got it in the shop to get fixed an then they supposedly fixed the bumper the day I pick my car back up after they said it was fixed. they didn't fix the right part of the bumper. then I speak to the GM an the part was suppose to be ordered. well looks like it never got ordered the parts dept. argued with my husband about it an made my husband pay for the part. so needless to say I WONT BE GOING BACK TO THIS AUTONATION I WILL TAKE MY CAR TO CLASSIC DODGE FOR ALL ITS NEEDS.

My experience with the service technician was completely awful. Each encounter he complained that he 'had to leave' or was 'running late' and didn't really have time to address my question(s). He also included an approximately $280.00 repair which I hadn't asked for, nor did he first communicate with me the total cost of repairs prior to beginning work. Lastly, it took two days longer for my vehicle to be repaired than was originally stated by the service technician due to a service repair technician being away for 'training'. As a customer, these are dealership personnel matters which I shouldn't be privy to

David in service department was very helpful. 2 thumbs up.

Service Advisor was exceptionally kind and very helpful. service time was as promised. Tony went above and beyond to provide all details needed for future service to my vehicle and really took the time to ensure I had everything I needed.

My brake job went from rear only went frome around $250 to over $600. Every time we go to get service we are leaving paying more then double

Agent was very prompt and professional. Ask if I had any questions about the services that were done.

After attempting to schedule service with this dealership three times, we got there and the service adviser nicely mentioned that there was a $160 diagnosis fee that they will charge you even if they find nothing wrong with your vehicle. (Note: this is not the service adviser's fault. We realize that. He was very nice.) However, we believe this is a terrible policy and the fact that we could not get a service appointment was disconcerning. We were also disappointed to learn that all of the Dodge dealers around us are all specialty type shops. We are used to the convenience of bumper-to-bumper shops. This is an antique method of shop and it shows in their wait times for something as simple as diagnosis. I cannot recommend this or any of our local Dodge dealers.

Calvin Neal. Was the worst manager I have encountered. He was rude and acted like he didn’t need our purchase. I was waiting for him as I was told I needed to talk to him and it took nearly an hour before he showed up and night was already setting in.

I am always very satisfied with my service at Autonation CDJ. The service advisors are very friendy, The waiting rooms are nice, and mechanics always do good job. I will always recommend Autonation for Service, parts and buying a vehicle. :)

Our Pacifica was repaired on time with absolutely no problems. Good job!!

Jonathan Fernandez is a great person helped me with all my needs I would highly recommend his service to anybody I know well organized place

Our Pacifica was repaired on time as promised, Good Job!!

took my moms car in for a oil change they i thought i was going to pay to help her out jonanthan f in service found a servuce contract we didnt know we had and got a free oil change and rotate thank you !! and keep up the good job i will be coming back and let every know how good the service was

Jonathan took care of my tire needs came in with a tire light on found nail in tire not patchable so he recommended the same factory tire and had it in stock

Jonathan Fernandez great person, he understands my situation and has very positive attitude. I am very happy with the service and the rest of the people that work there are very friendly, great service.

I took one of our fleet Dodge vehicles in for a misfire and diagnostic service and was Very happy with the outcome (our regular mechanic had recommended that we take the Grand Caravan to a "Dodge House" since he was unable to find a resolution for the misfire condition and other DTC codes). I have taken other vehicles to AutoNation and have always had a satisfactory result. Our service advisor, Tony L, was very knowledgeable and helpful and made sure that we were stayed updated until we were So happy to pick the van up in excellent running order. This repair was an unusual one that came to a very happy ending. A-Plus to the service Department.

I just bought a new 2017 vehicle. A couple days later they called because the inspection was out and it couldn’t be registered to bring it in. My boyfriend took it in for me, The service guy never looked up from his desk and asked if He has the insurance card which I hadn’t given him. The guy refused to listen that they still owned the car unless it was inspected so then my boyfriend asked if I could email it. The service guy held up his card and said fine email to this and still never looked up from his desk. I contacted the sales guy who went over and talked to the service guy and then said no prob it will get inspected. 2 hours later the car was inspected, my low pressure light for my tires is still on. How can u inspect my car and not air up the tires. This was horrible service and although I would buy a car from the sales guy I will never serve my car there.

Anthony did a great job getting me the car I wanted and didn’t try to pressure me into buying something I didn’t want.

Had an appointment to look at a car was there 3 1/2 hours to do paperwork didn’t see the car until the end of the visit and I had ask where it was it wasn’t even on the lot when I got there. Somethings were supposed to be fixed on it was going to pick it up Saturday finish the paperwork when I got there they were done they acted like they were no big deal they kept the car!Go back on Monday to finish paperwork looked over the car the finance guy wasn’t even there and that took another two hours!

Dealer/Service dept combo review This is a terrible dealership and service department. I got my 2015 Ram 1500 Laramie for a discount with "damage" on carfax that they "couldn't figure out how to get 'damage' report." I liked price though. I had to stay at dealership all day to get it purchased by 9PM... I was promised running boards. I was given wrong size running boards. It was a fiasco and a strain on my life for like 2 weeks... Several months later my wheels/axle is squeaking and I have a leak in back speaker (1st heavy rains since owning truck). I take it in to them. I had to wait around 2 hrs to drop truck and get loaner. 1 MONTH LATER after dozens of calls and texts I get my truck back with leak fixed and squeak still there--took a week or so for me to realize squeak. AFTER many more texts and calls they "refuse to do further work due to aftermarket 3" level lift DAMAGE" and refer me to lift shop. Will be reviewing "McKinney Pronto Mufflers" shop that did minor lift later this week. I give Autonation Dealership 2 STARS for fiasco and inattentiveness to others time. I give the Autonation Service department and enthusiastic ZERO STARS. If you have warranteed work, take it somewhere else--don't buy from them if you want them to back up their vehicle with service.

I took my Jeep in for a radio upgrade and everyone there was very helpful. David was very quick at setting and getting everything done .

When I came to pick up my car from getting repair. I stood in the lobby for 10 minutes before anyone would help me. Employees passed me, said nothing. I felt invisible.

All they always take good care of my car

You quote price via emails/texts When customer comes in You add 9,000-10,000 more to price And say “ oops - we made a mistake”... It wasn’t a mistake - you clearly did this to scam a first time car buyer. Shame on you. You will be reported to BBB.

Everyone was friendly and they worked fast. I was not there long at all!

they should say what they mean and mean what they say don't have you sign and disclosures of any sort make sure that you have time to read them because if you don't they will stick you with no Vaseline no grease no baby all no nothing they will just stick you and leave you stuck

Service was quick and the service coordinator was very helpful

Service at this location is always a pleasure. Quick, fast and mt service technician Jesse always keeps me up to date with all needs and suggestions.

Excellent, I have purchased 6 new cars and 2 new trucks and hands down this has been the best ever. Erwin Caday was my sales person laid back no nonsense person very nice. And the management people were also great. I would strongly urge any one looking for a Chrysler product too call Erwin. This dealership is under new management which have strong ethics and practice them. So discard any early reviews and give them another shot you will not regret it.

Dealing with Anthony was a pleasure. He was straight forward and honest. He

We called to get service for my jeep because it was randomly needing a jump start. I didn't know what the problem was. We called and spoke with Brandon Cromer. He was EXCELLENT, from the start to the finish. Which was, I am happy to say, only OVERNIGHT! He arranged for my rental car and had it ready as I stopped in on my way home from work. It was too easy! The very next morning before I even left for work, he had already called us to let us know what the problem was (winch was wired wrong) got approval for the repair, and said I could pick my jeep up in the next 30 minutes!!! He was professional, polite and prompt and I left feeling like he really cared. It made my day and I want to share this experience because Brandon's above and beyond demeanor needs to be recognized. I asked for his card so I had his last name and share this experience. Thanks Brandon Cromer--I know who to call next time!!!

Adam did a great job getting me in the vehicle I wanted. They worked well with my budget, and upfront with me on every step.

They were aware for over 2 days that we were driving 10 hours to buy the truck, we had the bank check in hand and they knew it. We arrived at 7:45 p.m. We did not get out of the dealership until 11:30 p.m. None of the paperwork was ready for us to sign, the truck was not prepared to drive off the lot, the manager looked at the check from State Farm Bank and asked it was a real check. Really? You are a manager of a major car lot and can not recognize a Bank check when you see it? We checked in often on our location on the 10 hour drive in. They knew when we were arriving! There is no excuse why they did not have everything ready for our arrival. There is absolutely no excuse for our almost 4 hour wait time. The truly sad part is the enjoyment of buying the truck was taken away because we were so angry and exhausted. It took almost a week to fall in love with the truck because of the treatment we received.

Great selection and very competitive price. Manny and Jeremy were both of great assistance getting my new truck. I was an out of state buyer too.

Took my truck in for service work. David was great He explained the problems clearly. Called me with estimates and kept me updated on progress. I will definitely use them again

Our Service rep was quick on ensuring we had a loaner even when close to closing time. I rec'd daily up dates on the status of my car!

Great customer service and fast repair. Very pleased with this visit!!

it was just fine,it usually is Thank you I bought my car new from Alan Samuals

There customer service was amazing from the moment I walked in the door. Mr. Popham was helpful, courteous. Mr. Popham explained all that they were going to do, they even washed my Jeep. The young lady at the counter had all smiles and helpful. The AutoNation off 35 can sure use some lessons from this place. I will defiantly be back... Thank you for a great experience!

Todo excelente vehículo y excelentes Mecánicos

They were accurate with the projected completion date and time. Very friendly and informative. Went above and beyond to help and take care of all of the issues with my truck and one I didn’t even know about. Would definitely use again and recommend. Thanks guys!

Made deal online from out of town. Truck was ready and I was in and out quickly the day of purchase. Everyone was polite and attentive. I shopped several dealerships and they provided the best deal and customer service.

wasn't a pleasant experience. nice people just something was off.

David Popham provided the best customer service I have ever received ! He stayed on top of the progress of my vehicle to ensure all work was done in an expeditious timeframe.

My experience started with what looked like an office of chaos. The kid who greeted me seemed to be annoyed to look up from his coffee to deal with me. When I said I had an appointment, he laughed and said, “so does everyone else.” He said someone will get with me or I could just go to the other dealership and gave me the address. He told me to wait around the corner for someone. I said I would wait by the desk because I didn’t want to be overlooked. He said I was probably right and turned his back. Shortly after, Jesse came to help me. He is the model perfect service representative. He was professional and courteous. He walked me through the entire recall process. Offered me a ride home and back. I decided to stay. He regularly checked in with me, letting me know where things were. He also, had them wash my baby. All in all, despite the millennial working the front, my experience was a good one. I would bring my car back if I needed Dodge specific work done. I will call Jesse directly though.

My car salesman Anthony K is the worst salesman! He had no knowledge of what paper work could be used. After having the car 3 weeks it’s stopped in the middle of traffic! I called Anthony 10+ times he answered and hung up in my face after telling him it stopped. Me and my two year old had never been in this situation. That was Saturday here it is Wednesday and Anthony has not called me or texted me. He has also blocked my number. I had to get the car towed and no one from AutoNation has reached out to me! Never will I refer them to anyone! If my money that I put down isn’t returned I will be contacting corporate. My child life was in danger!

The service Dept definitely leaves something to be desired. We brought our car in about a month ago for a recall, a problem with the alternator and issues with the DVD player. They fixed the first two but didn’t listen to us at all on the DVD player so it wasn’t fixed. They didn’t have any loaners so we made an appointment for today and were assured they would have a loaner. I got there for my appointment and the lady at the big desk just sort of pointed to the desk where the lady I had my appointment was with. She had her back to me so instead of the lady at the big desk getting her attention she made me take my child and go through all the desks to get her. It took a while for her to even acknowledge us, but then when she finally did we were told there was no loaners available. I left with my van unfixed AGAIN. She said she would call when they had one. The whole thing was just a huge mess. So unprofessional. The lady we were working with was nice but the whole experience just left a bad taste in my mouth. We won’t be getting our next car through them.

Good service and a loaner car. I leased my car there and so far so good.

Jonathan was incredibly helpful and a real pleasure to work with. As smooth a process as you could ask for. Everything was taken care of promptly and the pickup process was easy as well.

Very friendly and smooth process on buying a new Ram.

I bought my new Jeep Compass 2wd I was working with Abigail she did her best to get me in a new vehicle and has been there every step of the way and made sure I was satisfied with everything.

Service was great. Welcomed my manager and kept updated from service contact.

I had a unlimited tire rotation that I have used ever since I bought my wrangler. When I went in for service there was no record of it. I decided not to have autonation rotate and went to my Goodyear dealer for the rotation. Another issue, I tried to call for an appointment I called 15 times in a hour and could get no one to answer the phone. I finally had to call sales and have someone go over to service to have a service person call me back to make an appointment. Service appears to be in a state of chaos. I will not be back!

The GMC Terrain has a nice comfortable feel and handles really well.

Brandon greeted me as I came thru the door and was a able to get my vehicle handled immediately. He made me feel as if I was his only customer. Truly Great Service!!

Adam Keele was a great salesman. Very nice & friendslu, not pushy at all.

I am thrilled with the service Lindsey Cox gave my daughter and I as we shopped for her first car. Lindsey made her feel comfortable and special. She went the extra mile answering questions, making sure everything was ready, and making the purchase an easy and pleasant experience. I look forward to shopping at this dealership again for my next purchase. Thanks again, Lindsey!

I was pleased with the work I had done on my 2015 jeep wrangler unlimited. They took care of me and listen to the things I needed done.

Our salesperson, Daniel Oseida was amazing. His professionalism and knowledge made the buying experience much better than anticipated. He valued our time and did not make us wait. However, I do not believe he is with your company any longer. I highly recommend you incentivize professionals such as Daniel to stay.

Great salesman Erwin Caday. Good selection. I was able to find a Limited in the color I wanted with the 20 inch wheels. Great rebates and discounting. Fair value given on my trade in. Arrived at the price without to much back and forth that some dealerships play. Completing a 2000 mile trip to Colorado and getting 24-26mpg. Only 2 weeks old but so far we are really loving the Jeep. We looked at Jeep and Explorer and selected the Jeep based on exterior styling, 20 inch wheels, exterior color (Red).

I bought my Jeep over 2 months ago & still haven’t received my plates. My temporary plates have already expired, My fiancé and I have made SEVERAL calls to get this resolved. They first said they would email temp plates then didn’t. And now they said SATURDAY they would over night my plates and today is Wednesday and I called just to be informed they “forgot” to mail them so I’m still waiting for them and driving with expired tags. �

they got the truck in fairly quickly but i had to wait almost two hours to get a rental car ( paid for thru my extended warranty agreement) which was ridiculous considering that I called for an appointment. This should have been handled by the dealer and been waiting for me. Check in was just as bad. After Autonation calling and telling me it was done I picked it up and 2 days later the same codes showed up. MY TRUCK WAS NOT FIXED!!!!!!!!!!!!!!!!!! I WILL NEVER BUY ANOTHER CAR FROM AUTONATION, SALES SUCKED, FINANCING SUCKED AND NOW SERVICE SUCKS. TELL ME WHY!!!!

Anthony is a great service advisor that goes out his way.

buy sell or trade your vehicle in they will take good care of you.

I have had trouble with this car ever since I bought it I have a Dodge journey 2010 I bought it in February 2017 first the next morning after I brought it home it had a flat tire like really yo? So I called the guy who sold me the car explained what happened and he sent a tow truck over to take it back to the dealership so they fixed that and they had to replace one of the seat backs which I knew when I got it so they gave me a loaner til everything was done about a week later I'm called and told my car is ready I was like great awesome so I picked up my car everything is fine for a week or two then the car alarm starts going haywire whenever I tried to lock or unlock the car the alarm would go off like crazy so I had to take it in for that to get it fixed they gave me another loaner and a few days later they told me everything was fixed I could finally have my car back so I got my car back but then it was still doing the alarm going off for no reason thing so I had to take it back again and this time they put me in a rental a week goes by they call me and say Now everything should be fixed so went to get the car I double checked it to make sure everything was good and then I ended up getting locked out of the car with the key inside so I had to wait another hour while they unlocked the car from the outside then I was finally finally able to drive my car home so things were great for a few months like for a while there I thought things were looking up then the battery problems started I'm like Lord help me so I took it back to the dealership only to find out alot of things had changed since I was there last and that a worn battery was maintenance meaning not covered under warranty so of course they wanted to charge me up the wazoo to pay for it to be fixed I'm like Hell no and instead got it fixed by my mom's mechanic which was much cheaper and had a three year warranty on it and once again things were fine for a few months then the car started smoking when I drove it so I took it back to the dealership they wanted way to much to fix it so I just got the part from them and got my mechanic to put it in but then the coolant was leaking out of the coolant jug so of course there was a leak somewhere which was in the heater t hose so once again I bought the part from them and had it installed by my mechanic so it works fine for like a week then the engine started overheating again and the car had trouble starting so this time I took it to the dealership letting them know what was going on so they charged me the 130 diagnostic fee and said they had to fix the crank shaft sensor which cost upwards of $500 dollars and after it was fixed I drove home but while I was driving the car STOPPED on me in the middle of highway traffic I'm like Oh my Lord this can't be happening so I called 911 told them the situation and a police car came and helped me get the car off the freeway and into a pep boys parking lot where I waited for the tow truck to come and tow me home the next day I tow the car back to the dealership of course they wanted way too much to fix it I towed it to my mechanic had him fix it came back a few days later to pick it up and I was barely even down the street before it stopped again about a week or two later the mechanic called me and said it was definitely the engine because once the car starts the engine overheats then it stalls and turns off so knowing it's the engine and having an extended warranty which covers the power train and the engine I tried to contact the GM I left multiple messages for him and he still hasn't called me back

Excellent customer customer they promised my car would be done on Friday and it was done on Thursday the service writer (mark )kept me informed as the work moved along

Excellent service the whole process went smoothly, and did a very good fixing my truck and the service was very kind and mannered

Awful awful awful! If I could leave less than 1 star I would! I was told they had a bunch of 2017 left overs. I go there, they can’t find the one I inquired about. Every model I test drove had 3,000+ miles on them even though they are labeled as “new”. I didn’t see or get to test drive anything actually new! The manager was rude telling me that I expected to only pay for half of a car. Well if I am buying a car with 3,000 miles on it, it should be priced as a used car! Such a waste of my time! Don’t waste your time here! It’s not worth it! I don’t even know if they actually have new cars or just sell demos at new car prices!

Bryon in service writer was great solved my problem got my car fixed was great

Great service and quick response. Got me in and out in no time.

The young lady that helped me was awesome. Very courteous and professional.

We dropped our car off on Saturday right before closing to have it serviced. We didn’t hear from them on Monday. We called on Tuesday afternoon and was told the car still had not been looked at it. We received a message on Wednesday with only the price of what we owed to fix the car, no other info. After talking to the account manager he hadn’t even called our warranty. We were overcharged for the labor so our warranty wouldn’t cover what they charged. When we picked up the car they had somehow lost our warranty information. The whole process there was little to no communication from them. They acted like it was an inconvenience to do business with us. We will be in the market for a new family vehicle soon so this helped us eliminate this dealership when we start looking. When we told the service manager he told us to pay and move on instead of trying to use the warranty. When we told him we wouldn’t do business there again he said that was fine. I would never recommend the service department. They obviously don’t care about their customers. They kept us in the dark the whole time and we had to pull any explanations out of them. I’ve read previous bad reviews that have a response to contact the general manager. I have a feeling that won’t do any good. We told the service manager we would talk to the general manager and he said that was fine with him. I won’t buy a car from somewhere I can’t trust to fix it and not screw me over. If they had contacted us in a timely manner and let us know it would be 4 days to fix a pretty simple problem and that our warranty would only cover 30 mins of labor when they charged us for 2 hours we would have been fine. I wish I had read some of these reviews before bringing our car there. Sounds like some serious management and customer service issues. Most dealerships I’ve dealt with in the past want to exhibit superior customer service in every department, but not this one!

Third experience with this dealership, all three experiences have been bad! If you have a Jeep, PLEASE take it elsewhere!!!

After previously having a horrible experience at a different Jeep dealership for service, I went to the North Richland Hills location. Brandon was my service tech, and he was great! He did a great job of keeping me informed of where we were at and what the time line was .

They made our purchase so easy and were very friendly.

This was the 3rd experience with this dealership and all 3 have been bad! If you have a Jeep that needs service, PLEASE take it elsewhere!!!

David helping me get a car I was looking for,he is a good guy We were walking in and out with him showing me everything. And I asked him about the price he told me the price I sow is the price I pay Everything was good, in a few minutes payed for my car on the same price I sow

No hassle and the process didn’t take very long. Mrs. Anita help me find exactly what I needed for my family.

This dealership has been the best one I've ever dealt with. Sales and the Service dept have both been great.

The service from start was horrible and no one smile there. It took me 30 minutes to check out

They did exactly what I asked them to do. No complaints.

I Purchased the new Dodge Demon from them, they were supposed to put the paperwork in the car they never did. They don’t answer any phone calls or return any phone calls. I Purchased a lot of cars, this has to be the worst dealership I ever dealt with in my life.

It was great purchasing our vehicle at Auto Nation! Wonderful customer service and it was all done in a timely manner. Loving my Jeep!

We have only used this dealership for our purchases and repairs, and have always been taken care of. Can’t imagine going anywhere else.

Family is purchased three cars through them of use the service department many times never had a problem good people

Oil change and state inspection was done in the time I was told to expect.

Great service Mr.Eric at the service department very professional and very knowledgeable. Thanks

The whole process was quick and easy. Adam was very helpful and friendly and would definitely buy here again.

Please do yourself a favor and take your vehicle elsewhere .. I had a oil leak covered under manufacturer warranty... one thousand miles later my transmission is burnt .. I was told I was recieving a new transmission it is clearly not.. I was also told Ram doesn’t even flush lines or transmission cooler .. This explains why dodge rams have repeated transmission failure.

I won’t be bringing my jeep back! When I took it in for an oil change this weeks ago, I had noticed prior that there was a piece of the top rack that had come off. I told them about it letting them know that it was under warranty and I was told that it was more a cosmetic deal and they wouldn’t fix it. Well I called the place where I had bought it from and they looked letting me know YES it was under warranty and that they would take care of it. So no I will not be going back to your dealership for any future maintenance, nor will I purchase a car there.

Dominique was great and kept me updated through the process!

If you are a single girl make sure you bring in someone with you to review the papers and make sure you are getting a good deal AND not be pushed with the sales associate saying there are two other buyers in line for the vehicle you are wanting, and you need to decide ASAP. I know that is a scam now that they do to pressure you into making a quick decision. Also, the going back and forth from the sales person to the manager negotiating the price is crazy! I am just so unhappy, and I normally never write bad reviews on anyone. My anger is what is driving me to make sure I send this review and share with others my experience. I was also told my first payment would not be due until 45 days after purchasing the vehicle and it was 30 days just as if it was the car payment for the car I had before. When I reached out via email, text and phone calls no return anything. You are just a number there, they need to make their quota no matter what, after your deal is done they are done with you!!! I have never done business with any company like this before, super sad that these kind of people are still in business to serve.

Very professional. Very courteous

I've been a lifelong mopar fanatic. A lot of the dealerships around dfw have left a sour taste to the point I've almost lost faith in the dodge name. Few years back when she was still under warranty had a cyl misfire. They replaced it then and in half the quoted time. Back then it was called Samuel Adams though and I left a review then as well. My alternator recall they handled as well. It had smoked up. They had said 2 weeks. I began talking to the service tech about how the Arlington dealership had really shaken my love for the name dodge. He went above and beyond. Got me a rental car at no cost to me and even took me over there. They talked it over and got me in so fast. I was standing in line at the rental place and he came in and picked me up. From two weeks to under an hour. Talk about impressed. I've since moved up to fort smith arkansas. So when I started having tcm issues guess who I went to. I replaced the tcm and got it ready. It wasn't communicating though and I'm a old shade tree there's some things that just gotta go to the shop. I wasn't given a time on the repair. But told it may be awhile. Which was more than alright by me. See this dealership earned my trust and respect way back. About the time I got home in Arlington Anthony had called as well as sent me a text notifying me that they had found the issue and she was up and running. This dealership has forever earned my business. Time after time they've came through with far better results than what was estimated.

Excellent facilities, very crowded and busy when I arrived to drop off my vehicle, but was handled in an efficient manner.

Brandon was my service advisor he made the process fast and also had a transport to take me to a local eatery while I had my truck serviced would recommend

The staff was efficient and courteous. They were professional and helpful. I will definitely recommend them to my friends.

I had a really good experience last week when I brought my Jeep Wrangler In. The problem was solved and free of charge and they gave me recommendations of what else I needed without being pushy!

Go elsewhere unless you want to have multiple issues. Management is a joke.

Seen a truck online called and then came and saw it. It was as described except missing all the center caps. They said they would mail them to me. I bought the truck no hidden fees or costs and I received the caps in the mail.

Hudson was great in helping me get a new car. I was in and out within a few hours and they were willing to work with me on how much I was willing to pay for my car.

I purchased from AN two years and would not again. AutoNation is a really difficult organization to work with and has very poor communication. Your experience might be different, but I know I am not going back. Try to contact someone with authority and you will understand.

very good; salesman worked very hard to find us the pickup we wanted

great experience, salesman was low pressure but very helpful,

I called to schedule a oil change and tire rotation, and use my service package I purchased that was for 3 oil changes with rotations. The service desk told me they don't honor the Chrysler service package. That I already purchased, and told me they would cut me a deal and do the service for only $30. I told him, I Already paid for your service, and shouldn't have to pay extra. He tells me they haven't honored it for as long as he worked there, which was only 2 years. I told him. I just had my oil changed there 5k miles ago.. you serviced my car then for no extra charges.. then he goes on to tell me that I should take it back to the dealership I bought The package at do get the service done. Which I bought while I was on vacation in Michigan, then tells me no dodge dealership in this area will honor the package. For the record, this is why I didn't buy my grand Cherokee there in the first place, the salesmen weren't any better. To sum this up Autonation, I called Mortiz dodge in fort worth. Which is 26miles from me and they serviced my jeep today for free using the package I ALREADY PAID FOR!

Took my vehicle in for a recall (scheduled appt.), and had informed them I would need a ride to my house after dropping off my car. After waiting for 35 minutes, I fortunately had a friend that was there picking up his vehicle that was able to give me a ride. This is the second bad service experience in a row I have had there.

Great customer service Erik is always welcoming & has you in & out . Brought in my challenger 2017 scatpack shaker 392 . Loved the customer experience thanks guys

I had a leaking front axle on my Jeep Wrangler that was fixed under warranty by the staff here. They took amazing care of me. I called their competition in west Fort Worth and they couldn't get me in to look at it until April 4th and I was calling on March 7th. I continuously tried calling the Jeep dealer south of Fort Worth but I could never get the scheduler to call me back to confirm any date at all for my vehicle to be looked at. I called these places first because they were closer to my home. I called Auto Nation Jeep in North Richland Hills and they answered the phone and got me scheduled the very next morning. They took great care of me and were the most professional staff I've dealt with in a very long time. The courtesy shuttle got me to work and back and there was no hassle. In the future they will get all of my business. Thank you Will and Jonathan! Jason

Horrible since several people have commented about how your service team seems to ignore the customers which happened to me you might think you have a problem that’s not being fixed my issue just got worse 2 1/2 days for a tire you said had a whole after I find the tire after get gm involved I get home next morning Sunday of course it’s flat again

Best I ever had buying a car the people treated me like I was the most important person in the world. Couldn't have been better

AutoNation made my car buying experience stress free. I came in one night after work and was already tired, after seeing 2 cars I didn't like and instead of being forced in something I didn't want. Andre and Pete suggested that I go home get some rest and come back tomorrow. When I returned I had a God sent salesman, Daunte he was AMAZING , (actually everybody in the building was nice, I didn't feel like I was at a dealership.). Daunte made this a piece of cake for me he had the car I wanted, the deal was already sealed, this was truly a GREAT experience for me. Thanks everyone @ AutoNation Chrysler Dodge Jeep NRH

I went in to the dealership with my husband to get his truck serviced for an oil change that he purchased from the NRH location about 4 or 5 months prior. Had no intention in purchasing a vehicle at the time but was looking at the new cars. The salesman Arthur came out and asked if we needed any assistance we informed him no we were just looking and not ready to purchase a,vehicle at this time. He asked what vehicles we were looking at we stayed the 2018 Chrysler 300 he then replied I have a great deal on a brand new never been registered 2016 Chrysler 300 we took a look at it he told us the price. He got the keys for us to look inside the vehicle we went home. I called him about 30 min later and asked what items I needed I wanted to purchase the car. Arthur was very professional and helpful with assisting us with purchasing the vehicle.

Extremely happy with the customer service Andre and Derrick did a fantastic job. I recommended a friend who is looking for a new car!!!!!

Andre is the best. Everyone was great. I got a great deal and was in and out quickly. Thanks guys

Extremely satisfied with my salesman Andre I recommended him to a friend who is looking to purchase a new car!

Absolutely terrible!!!!!!!!! My car is now illegal. They have been nothing but an absolute joke. DO NOT BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!

Overall I was happy with the service needed. Took RAM 1500 in for a safety recall and oil/filter change. No issues with safety recall or oil/filter change. Asked about replacing TPMS on one tire, but repair cost was outrageous (ultimately took to tire shop and they fixed for much cheaper and Dodge repair even told me the wrong tire come to find out, which would have costed me more I’m sure). Also the service department was pushing me to fix dings in my front windshield. Funny thing is, I had a new windshield put on 5 days before and didn’t drive the vehicle except to the service shop. Just seemed like overkill on those two items. Intended services were taken care of with no issues.

The staff was up front and honest with me and work to reach a reasonable deal.

This was a wonderful service center years ago when we bought our jeep. Since then every time we have taken our vehicle for service it was half done and 1 time they noted that the oil was very low but nothing was verbalized nor would the logical thing done, such as...lets ask her while she is there if she would like to take care of that since it is critical? We brought it back again today for a recall, then got told by some punk that it was dumb of us to pull up where it wasn't covered as it was raining. What??! Excuse me? He came by later to say he didn't say that that he just mentioned to his customer that the rain posed a problem for them. I will say my service rep was just fine and apologized repeatedly but let's just say when you run a business and want people to return and build trust this isn't the way to go. I am wondering if my vehicle will be spit in or problems will "pop" up now as they have pretty much broken any trust I have. I will avoid coming back here at all cost. I don't think I would buy another jeep just because of my multiple bad experiences.

On 2/13 I found a new 2016 Jeep Grand Cherokee Overland I was interested in online, I chatted with the online operator who put me in touch with g. Obika. I told him I had a trade, gave him the vin number. I then get a call from Derek Butts stating he was the sales manager and told me that they could not give me the maximum trade value without seeing the vehicle, I told him I would come by at 10 am on 2/14 I arrived On 2/14 at 10:15 am and asked for Derek. I was told by the receptionist that he was in a sales meeting but she would text him. She asked if he was expecting me, I said yes. Evidently he did not remember me, the receptionist then said he just left and introduced me to Irwin. Irwin had my trade, in which I filled out online on 2/13 confirmed, and said we would drive the Grand Cherokee. 25 minutes later they cannot find the grand Cherokee . Finally Irwin stated he would locate it and then come and find me. Another 15 minutes he comes over to tell me the vehicle is not presentable, battery is dead and the carpet needs to be replaced and he did not know when it would be available. This vehicle was supposed to be a demo with 6000 miles, new carpeting? I emailed Derek later in the day, no response, I chatted with Austin and John A. Neither were helpful and John refused to give me the general managers contact info. But took my info to tell him to contact me. So I found ithe number on here. I have texted him....NO RESPONSE. I wish it could be a zero- not even the GM cares Michele W

Horrible experience today. Had all but said no on a deal we had worked on remotely and the GM contacted me saying they had a buyer for my Jeep Wrangler and that they thought they could help me get what I wanted. Promised me they wouldn't waste my time. Drive 2 hours and they presented me with the same numbers I said no to a few days before. Then they tried to sellme a demo at new vehicle price and it was so dirty! Once they began to pedal lesser vehicles to me I left. Total waste of time! Don't do business here! Worst experience!

So excited to get my new Jeep Compass 4x4 yesterday! ��

Drove a long long way with the promise of a car being there for us to look at. Constant contact on the drive till we got there. And oh sorry we sold the car 5 min ago. Of course there was another car they wanted to sell us. I sent 5 emails to numerous managers including the GM. I received no response. I absolutely warn people to not go there.

Rose is the best hands down she treated me like I was her own child this was my first time buying a car and she took me thru the baby step process .. please go see rose

Very good Very good Very good very good very good

Could not reach the service department by phone, the automated phone service is very poor. Took to long for the repairs needed on my vehicle.

These guys are a joke! We purchased 2 pickups over a month ago and are still waiting on the sales docs - they wouldn't give me anything the day we picked them up. If you call - half the time nobody answers. The ones you do talk to simply lie about what they will do for you. I contacted AutoNation Customer Service and am still waiting on a response weeks later. The salesman did fine - but otherwise the whole customer experience has been amazingly poor which in today's customer focused world is simply appalling.

Kenna at North Richland Hills location in service. Is very professional and keep you informed about your vehicle!

I took my brand new jeep to be looked at because of a noise it was making. My car was there the entire day from 8:30am until 6pm just so I could be told there was no issue and no noise. Also no one called me to let me know ANYTHING I was the one calling all day. As soon as I left the dealership I still heard the noise. So I called the next day and I had to bring it in YET AGAIN! they put me in a rental that was no where close to what I drive. it was a huge downgrade. so I drove that for 3 days. It was huge inconvenience. If they would have looked at it correctly the first time I wouldn't have had to drive the rental. The lack of communication was very unfortunate. I will never bring my car to be serviced here

David Popham was my service advisor and he did his job flawlessly. I will ask for him the next time I go back.

had good experience, Arthur worked with us to get me into the vehicle I wanted.

They where friendly, fast, worked with us, and had everything prepared for us before we even went to the deal ship. Made the whole process smooth and very convenient. Went to purchase and used vechile and ended up with a better deal on a new vechile. I am one happy customer.

Anthony Malone did an excellent job from start to finish, always polite & helpful. In time I came to trust & respect him. I received a reasonable offer for my Honda trade-in & a good price on the Jeep Grand Cherokee that I purchased. Anthony also followed up with a phone call about a week later just to make sure I was still satisfied. I'm from Lubbock & the whole team made me feel right at home. I'll be back.

I purchased my truck here years ago but since this dealership was taken over by AutoNation it is just a complete and utter joke - the SERVICE department is made up of inept, malingerers. Run, do not walk, To stay away from this dealership at all costs! Terrible!

Purchased a new Dodge Durango...got a good deal. The only complaint I have is I told them I had preapproved loan from my credit union and they were relentless wanting me to finance through them.

Went in to get a simply oil change and car inspected. Then a rep came and told me that the engine light was on when I brought the car in (talked to the rep that wrote up what I wanted done, he said no the light wasn't on). Then they said my car was 3 quarts low on oil (no light on, not using it either, nor no leaking), they couldn't give me a reason for that since it wasn't even time to get the oil changed, still had approx. 800 miles before I needed it changed.) They almost called me a liar. I didn't appreciate that at all as I'm a lady and older one. One of their reps even hinted that he had a friend that could fix it cheaper. I told him no that I had someone to fix it. At this point not really happy with Auto Nation, don't know if I will go back.

Excellent service, Andre Speed was reliable and made sure that he met our family's needs when it came to what we wanted

absolutly would recommend and buy from autonation again. if its the one off 820 and davis blvd but the one off 35w i did not find so helpful i do not recommend dealing with them.

I cancelled an extended warranty 18 months ago after selling my jeep. The first time I filed the paperwork it got lost. 3 months later when I found out it was lost I filed the paperwork again. I have yet to hear anything back. The original finance manager that was helping me no longer works at that dealership. I have left 3 voicemails with 2 other finance managers in the last 2 weeks and have yet to receive even a phone call back. Not very good customer service.

I bought a vehicle from AutoNation, North Richland Hills. It was a hassle free buying experience. I felt very comfortable in the purchase of a used vehicle.

Got me in fast got my oil changed and tires rotated fast. We very friendly and polite.

My wife and I were very interested in purchasing a car but after our credit was hit with 9 HARD INQUIRES (without our consent) that left a pretty sour taste in our mouths. Especially when we were already pre-approved and the best offer they could come back with was the one we walked in the door with. It also didn't help that while we were there several people were having battery issues from cars they just purchased and our car wasn't going to come with any kind of extended warranty.... I would be very cautious about purchasing from here.

Quality people. Overall decent experience with this crew. �� Up

Satisfactory. No unpleasantness. Service advisor was extremely courteous and kept me informed regarding status of my vehicle.

Bought a new Jeep Grand Cherokee from Andre Speed. What a professional caring individual!!! Went out of his way to make sure everything was perfect. Great value on my trade Will definitely buy from Autonation and Andre again.

good place good car nice people got the paper work as done as fast as it was able to (still a lot of paperwork but thats unavoidable still faster then anywhere ive ever had to go to do it though) all in all enjoyable experince

MEH

Jared Gents is a great and autonation is the best. I will definitely be buying another car from this dealership

Very attentive and efficient Thank you. ................................................................

Good service...............................................................................................

Went in with a vehicle I purchased used...service was great...will return in future if needed...great service.

I did not purchase my car from this dealer - BUT I WISH I HAD. Their service team has ALWAYS been the very best. This was an emergency break down and they fit me in and returned my vehicle in 24 hours, not 3 days! Everyone at the service department is top notch!

Definitely would purchase from them again! Adam Keele was very knowledgeable. He showed me everything about the Jeep Rubicon, not just the vanity mirrors like the other dealership did. The internet price was great. You can't find a better price, or a better salesman like Adam.

I purchased a 2015 Ram (certified pre-owned) with only 15K miles in hopes of having a piece of mind that I have a good reliable vehicle . I will be now taking it to the shop for the 3rd time for a check engine light. I am dissatisfied with this decision. I can only hope that Auto Nation takes care of me and makes me proud to refer new customers to them!!!! I do have to say though that my sales rep has been great and is even taking time on her days off to try and help!! For that I do say Thank you! I am not one to complain but alright already.

Was told I would get navigation added and 3 weeks later still nothing.

I came to get an oil change, as this location is closer to me, than the one I bought the Jeep from. Aside from the wait to be acknowledged or even assisted by the service team - as a group of them were in the corner laughing it up, while there are 3 people standing waiting on something. Finally, the gentleman behind me got off the phone and assisted me. Quickest oil change ever, so that was the better end of the experience.

I called and spoke to one of the financial managers there Tony Rojas and explained to him my situation, he said for me to come in and that could work with me. My wife went in with no real expectations of getting a vehicle and we we're open to getting a used vehicle just something better than what I was driving. They informed her that they would be able to work with us and get us into a new 2017 Dodge Charger. I honestly couldn't believe after a few hours and with the paper work signed we drove off in my Charger. Thank you Guy and Tony I appreciate everything that you did for us. 3 days later after I purchased my vehicle I brought my brother by to see if they could work him into a new vehicle. I am happy to say that he drove away in a new 2017 Jeep Renegade, with a little patience in the car buying processes I believe they can help you out.

Had A Great Experience.. Very Easy & Quick Service.. Thanks Too Rose Hardwick My Sales Associate.. Of North Richland Hills. Thanks Again I Luv My Chrsyler 300S???

Would be nice if with the service the truck was taken over and washed. Instead of handing me a token coin telling me to take it over and do it. Which did not work

Took my Jeep in for service. Very disappointing. They did the oil change and replaced the power steering pump as requested however they did not wash the outside like before and I requested for the passenger side seat belt to be fixed which they said could not be fixed as was not covered by warranty due to some mud in the compartment. That is fine but they did not even put it back on!! The seatbelt worked some of the time but now there is NOTHING there. They completely removed the seatbelt. I am so disappointed. I will be contacting corporate.

Salesperson was Grest. Wasn?t to impressed with the clean up of the Jeep after I purchased it. After agreeing on a price it took a long time to get the vehicle ready to go and get papers signed. Everyone was nice and friendly though.

Jakob Wood was fantastic. Everything went well, he understood exactly what I needed and showed me cars that fit all my needs. He even went to one of his other stores to get me a car that he thought I would like. He was right, that's the one I took home. Surprisingly great experience made that way by Mr. Wood. THANK YOU love my new ride

I was told I needed my radio replace and they would order one. I can't get anyone to return my calls.

Josh was great to work with and the process was quick and easy with him

ok, first, i have tried to leave comments of varying lengths without success (keep getting told to change the length). Not a good experience at this location

Larry, on my last visit was very help and accommodating. He was not the service attendant that originally handled the service of my vehicle. He took ownership of the service and was able to problem resolved. Thank you and thank you Larry.

Great experience with customer service and would recommend to friends and family.

Fast friendly professional, clean work area, they greet you at your car and discuss what you need to have done, very pleasant and concise

I have been getting my car maintained with Don Ferguson for a long time. He is always a great help and explains things to me and does not take advantage of a woman. I only take my van to them to be fixed. They have a comfortable waiting room also.

I have only been to their service department twice for recall work. Both times I had scheduled a service appointment (not a walk in) so they had plenty of time to have all of the required parts in house. The first time it was for a software upgrade, in spite of it being a recall, they did not have the software patch stored on their system and the network was down. Dropped the car off that morning and had to wait until after 5:00 p.m. to get it. Most recently went in for a 3 recall service and scheduled the appointment 8 days in advance. Was on time for the 8:30 a.m. appointment (a Saturday) and was not able to get my car until the following Tuesday as they had to wait for a part (the reason for that particular recall) to be delivered. I walk into their service area where there are several "service advisors" working and stand there for 10 minutes without being asked if I needed help or needed to see someone. If at all possible I will not be taking my car (which I purchased from that dealership) back to have any service performed.

Service writer explained the process and timeline completely. Repairs were made satisfactorily.

The salesman was great. We negotiated a good price. I had my own financing already arranged and the finance guy had a problem with that. He had me wait 45 minutes- -and there was no one else at the dealership that morning. He soured the entire experience so that I would NOT recommend this dealership to anyone.

Fast service and friendly customer service--Good company

excellent customer sarvice huge inventory will buy my next car from AUTONATION

Bought a truck on Saturday and check engine light came on 100 miles leaving dealership. Now so called warranty won't cover the$1300 charge. Don't buy from here. And thankss for deleting the check engine light.

Dead battery replaced and ready within two hours. Super fast service for warranty work.

Had my car serviced for 4 issues. Dropped it off at 8:30 that morning and only one issue was fixed when I picked car up at 6:30. I was told by services dept. rep. that 3 of the issues was fixed the 4th issues I understood was not done.

I had a great car buying experience with Auto Nation Chrysler Dodge Jeep in North Richland Hills. My salesperson Jakob Wood was great. He listened to what I wanted he was engaging, answered my questions he was not pushy he helped me with the purchase, Over all an easy pleasant experience!!!

After paying over $2,100 to have misc. items repaired, including the 2 forward struts replaced, something in the front driver's left wheel rattles when driving over the slightest bump.

Been trying to get in a better car for months now and they did it, and they have the most amazing sales and management team

Great experience and highly recommend! I'll certainly return for my next truck purchase. Ask for Stephany Spiker!

Customer Service Reps were slothful. Allen Samuels provided much better customer service.

Great service will recommend to others when need service

I have purchased over 20 vehicles in my life and this was one of the Best Hassle Free buying experiences I have ever had! My salesman Guy Obika was great to work with. I did all the nagotiations via email and text. My new Jeep was ready when I got to Autonation and I was in and out in 1 hour! ??

Negotiations was as expected, tough but reasonable in the end.

I hope everyone reads this. You couldn't do business with a more awful company. Auto Nation are a bunch of crooks who's bait and hook scheme bit them in the ass on my deal. I will also talk about how horrible unprofessional and arrogant DAVID BAKER the General Manager this dealership. To start with Auto Nation puts vehicles on line at a great price so you will call about them just to be told " I'm sorry that vehicle was sold last night and we haven't taken it out of our system yet". But I do have this vehicle on the lot. It's the old bait and hook scam. Since Auto Nation has a bunch of undertrained incompetent people working at their dealerships they can only chase their tail and lie so many times before they get wrapped up in their own lie. On June 25 2017 I found a ram truck at a wonderful price and contacted a salesman at my local dealership to purchase it. I was already pre approved. My salesman contacted this dealership in Ft Worth Texas to verify the vehicle was there. He was told it was and could start working the deal. I signed the paperwork to hold the vehicle and we started working with my bank to do the poet work. My wife signed her portion of the paperwork and since I work a hour and a half from home I couldn't sign as quickly. Later in the day my local dealer called me and said that the Ft Worth dealer didn't properly verify the truck and it was sold the day before spinning me into a world of pissed off I haven't been in a while. They contacted me apologized and offered no other solution to help smooth things over other that to find me another truck. After I calmed down a little I decided to call the Ft Worth dealer to see what they would do to make matters better since it was their fault. The used sales manager was a nice guy but said he couldn't help so I told him I wanted to speak to the General Manager. This goons name was DAVID BAKER. From the moment he answered the phone he was on the defensive mode and arrogant. I explained the situation to him and he started pointing fingers at my dealer. I asked how it could be their fault when the truck was at their dealer. He wanted to chalk the whole thing off as a "miscommunication". This was far far beyond that. When I told him I just wanted him to find me another vehicle and help me out with the price for the inconvenience. He acted as if I asked for his wife. He took offense to it told me there was no way he could do that. Before the conversation was over the was shouting at me to talk over me. I felt like I was talking to a mechanic not the General Manager of a nation wide auto dealership. I told him I would write the worst review he had ever seen and told me he couldn't stop me from doing that's and if that's what I felt like I needed to do them so be it!! No sir please don't do that what can we do to make the deal right. We can't come down to your offer but we can do this nothing NOTHING!!!! This goon could care less. I tried to call his cooperate office, like I told him I would and he didn't care and now I know because they are impossible to get in touch with. So instead I called Mopar and explained everything. They tried to call the dealership and NO ONE ANSWERED!!!! She said that defiantly doesn't look good. A report was filed and I was given a case number. Mopar was great to deal with corporate was easy to get on the phone and more than willing to help and even offered me 2 free oil changes for the trouble. End of story DAVID BAKER is a sneak sorry car salesman that somehow made it to GM Auto nation sure doesn't mind putting a moron in charge of things. Last of all I would be SHOCKED if Auto Nation responds to this post. Even more so if they do I can assure you they will offer absolutely nothing to make me happy. Buyers STAY AWAY!!!!!!!

AutoNation happened to have the exact Camaro I was looking for. We went in and checked it out and it was a great car. The price advertised was the price I paid. they have a no haggle policy, so that made the process very easy. No trips to the manager to work out a deal. The windshield did have a crack in it. They replaced that prior to me taking possession of the car, no questions asked. Overall a very simple process. I knew just what I was looking for and they didn't make the process complicated. I would definitely go there again if I was looking to make another purchase.

Came in to look at a couple of trucks. Our salesman was Erwin Caday and the Manager we worked with was Ben Garcia. Really took care of me and my wife. I wear a leg brace due to an ankle injury so walking is limited and at times painful. They brought each vehicle we wanted to look at or test drive to the front while we sat inside in the A.C. Prices were good and if we couldn't fit it in the budget my wife and I wanted we moved on to another truck on my list. We had our financing in place before we went in. I really felt these guys were very honest with the prices and they were very nice even though I was asking for everything in the world while wanting to only spend on a dollar menu budget. We got a great deal and walked out with a new truck that has positive equity in it already. Erwin, Ben, and our finance guy, Paul Luna, were great.

My experience with them was great. They were On top of everything and answered all our questions. They helped us purchase a new vehicle and it didn't take all day like another place I purchased from in the past. Everyone was very nice and professional. If I ever purchase another vehicle it will be through them again, and I definitely would recommend them.

Service Rep was very nice to work with. I appreciate his help in handling a problem with my service contract.

Do not buy a vehicle here unless you want to be robbed of your down payment like they did to me. I put a down payment of $2500 and it was never reflected onto my principle amount when I went to pay my first monthly bill. Everything had seemed fine when we made the deal but the down payment was no where to be seen later. I called the bank I financed with and they said they do not see a down payment. When I called the dealership they said it was "probably" applied to my yearly interest and that I won't be charged interest for a whole year. I waited for my next payment and, of course, was still charged interest. I called the dealership to help me understand where my money went and break it down for me but I never received a call back. I never like thinking the worst but this dealership has the worst customer service and they steal from their customers. I called everyday for two months and no one ever answered my calls or replied to my voicemails. I still do not know where that $2500 went, I am guessing straight into their pockets and not where they led me to believe my down payment would go. If I could give 0 stars I would, but unfortunately I have to give at least 1.

This used to be Allen Samuels. The honor any deals after taking over which was nice.

Very easy buying experience. No pressure sales or deception. Would definitely go back here for another vehicle.

TOTAL LIARS! Ripped us off on a Oil and Lubrication contract. They WILL NOT change ALL LUBRICANTS as the contract promises. RUN AWAY FROM THIS PLACE!!! Disrespected my wife every time she went in. The told her "You do not have an extended warranty", "You don't have rental car coverage." Until I marched in with all the proof. They acted different when a man walked in?? WOW! Talk about SEXISTS!

I was having trouble with an older vehicle and the repair guys could not see my issue. I traded in and purchased a new vehicle and yhe experience was great

I was told 2 different prices on oil change and tire rotation before they started When they finished it was considerably higher I asked why it was higher than last time I was given no explanation They agreed to hold price to last visit and as I paid I asked if tires were rotated and he said no I will not be back

Hit 3 local dealers before finding this one to purchase a new Challenger. The staff quickly greeted me and listened to what I wanted. The manager took me with him to inspect my trade-in and beat every other offer I'd received. Negotiations on term, interest rate, and options were smooth and fair. Everyone I spoke to was an actual "car person", which I appreciated. 20 years of buying cars and this is the best experience I've had.

Believe me if there was a negative zero for this place I would DEFINITELY give it to them

Please do not make the mistake of taking your vehicle there for service or repair. They had my 2007 Dodge Ram 3500 Cummins (144,000 miles) for over a month. $14,000 later, I drove it 2 days and it is spraying diesel fuel all over the driveway.

Looked online found the exact car we wanted to look at. Showed up, tracked down car that was hidden on back lot & went for a test drive. Loved it, filled out an application got approved quickly. Salesman was very nice and accommodating. Finance on the other hand was a complete nightmare. The gentle man that helped us sold us an oil change package & a tire warranty. Everything seemed great. Drove my new car home within a few hours and everything was going well. Until I took it in for its first oil change. At that point I was told the package we were sold didn't apply to my specific oil & wouldn't work for my make & model. Fought with Allen Samuels for weeks on a refund. And finally got it. Then a few months later after Allen Samuels had been bought out I ran over something on the highway & sliced my tire. Took my car in to have my warranty we bought replace or repair my tire. Upon inspection we were asked what I ran over exactly. We replied that we didn't know. With all the road construction we really had no idea what could have done the damage. And were told then we can't replace or repair your tire. It's not repairable. You'll need a new tire and you'll have to pay. If you don't know what you ran over your warranty doesn't cover it. We were livid....no customer service & they played the well we didn't sell you that warranty A.S. did so we're not taking responsibility for anything that was said to you prior. Luckily Karl Clement in Decatur has EXCELLENT customer service & we now only take our vehicles there to serviced. Beau is seriously amazing & has gone above & beyond for us so we highly recommend going to see him in service.

Took a long time to get someone in service dept to answer phone but once they did he was friendly and set appointment quickly. Repaired quickly after only 2 hours. On way home I noticed a couple of papers on the passenger side floor (I was having airbag recall repair) and after arriving at home they had dumped the contents of the glove compartment on floor! Dissappointing. I assume the repair was done but airbag light is still staying on.

I was treated well here, The negative aspects of this review stem from the length of time it took to get my truck repaired. I put my truck in the shop of the 7th of June because my air conditioner had quit working. I was a bit surprised because it is on 3 years old (2014 Ram). But more surprising still, it took until the 19th to get my truck repaired and back in my possession. The 19th. Really? Ten days to get a simple switch replaced (That's what I was told caused the failure.) The truck is a 2014. I don't necessarily fault the dealership for not having the part in stock, I do fault them for taking so long to get one for the repair. 12 days for something so minor is ridiculous.

Matt was my service rep and did a great job! I will definitely be back to this dealership for service! Jesse was also a great help you have a great staff!

Matt Griffin was my service adviser and he was very helpful and courteous. Will be back.

All good. Ram in for reall work due to airbag issue. Service Advisor, Nick, did a good job.

I came in to get my car serviced for the first time after purchasing. That was to check the fluids and change the oil. I did let them know that the charger for my cell phone didn't work, but was told I have to come back and leave the car to have that checked. Makes me wonder if that was to get me to pay the deductible, when it's probably just a fuse. Maybe I should have looked it up on YouTube to take care of it myself. I thought a first time service would be more than what I got. That has nothing to do with the dealer who assisted me. I had no problems with him or his assisting me.

Great experience with Arthur Smith. Helped me find the car I wanted and Auto Nation gave me what I knew my trade-in was worth. No haggling. As with any new car purchase, it just takes time...and a lot of paperwork. Overall great folks.

Brought car in on a Saturday. Service adviser said it would be finished by closing. Did not get a call that the car was ready until Wednesday morning. I called a left messages for service adviser to let me know statis of car on Monday and Tuesday. No return call. Finally heard on Wednesday morning early.

Bought new truck on Saturday was told to come in Monday to get side steps installed. Went in Monday service department knew nothing of the install. Took an hour to get everything figured out willing to sell you anything not willing to back up in the service department

Larry did an excellent job of treating like a VIP.

Buying a used car here was a good experience. Went in knowing what I wanted. Drove the car, they appraised my car. Took a little time but they were fair. Give Willie Davis a call. The car seems to be exactly what I was looking for.

Took my Jeep Cherokee in for 3 recall notices and a problem with the transmission clunking into gear and when stopping. Called four days later and it was still just sitting there and they said their "transmission guy" was covered up and it was 7-9 days out!! The other FW dealership did not have a transmission guy at all so they were all coming there!! A lot of transmission issues?? Only have one person for two dealerships?? What does that say?? Why didn't they tell me that when I left my car there? What he said was "I'll get it right in", yet four days later, nothing had been done. I ended up getting the recall stuff fixed and picking it up the next day. The service person, Anthony, was very nice, but he should have told me about the 7-9 day wait and if he doesn't have a service dept. that can back him up he has a tough job.

Steve Roeder is the best part about this dealership. He will go to bat for you and try everything possible to get you where you need to be at. One of the few times I've left a car dealership feeling like the salesman really had my best interest at hand. If Steve ever left for another dealership, I'd follow him to purchase my next vehicle.

Well, first of all..it was ok at first but then it got down right rediculous!! We found a vehicle we liked , filled out an app and they came back with...OK, we got y'all financed 0 down so much a month...OK, great I asked which bank or finance co. He didn't say. OK, so I'm guessing they were peturbed with me cause #1 the vehicle was used but had the fog lamp busted out...I asked them to fix it. #2 The vehicle had no manual... I asked them to get one. #3 The vehicle had no matt's...I asked for some. They first said no to all, but then said..." Well, we can get some" none" brand matt's in there..and we'll call other dealers and look for a manual but we're not repairing the lenses on the fog light. So we agreed to fix this stuff...then after 3 hours they said well, the bank wants $2 grand down. WTF is that BS. I asked him again what bank are you going through? Again... No answer!! You want $2 grand and just to let you know the bank doesn't get that $$$$ the dealership gets it!!! They we're very unprofessional in our opinion!!!!

1. The truck we called to see wasn't able to be found - took 30 min to track it down on the lot even though we called ahead. 2. Finally found it - had a dead battery, puncture tear and was filthy. mind you it is a brand new 2017 Dodge Ram 1500 truck! 3. My husband drove it and asked for it to be cleaned, new battery and to replace the piece with the puncture tear on the front middle seat, so he could bring his wife to see it the next morning. Salesman said yes, he'd take care of it. 4. Showed up at 10:00a the next day, and the truck was still filthy & still had a puncture tear in the front seat. We drove it anyway and decided to buy it. They gave us a loaner and promised to deliver the truck, after cleaning and repair of front seat. 5. Truck was finally delivered 5 days later and the air bag light was on. Truck went back to be fixed. Kept loaner another weekend. 6. Truck was delivered AGAIN the following week and my husband found the handle was broken off for the underseat storage (front middle seat) 7. Bought the truck April 5, 2017 and the handle STILL hasnt been replaced, as of 27 April 2017. Truck still hasn't been detail cleaned either! 8. Had to contact the service manager who may actually help us to resolve this. Quick to sell, slow to take care of the vehicles & customers.

Wow! What a pack of slackers. Didn't call to tell me my Jeep was ready and then when they pulled it around the turn lamps were dangling by the wiring harness.

this was the best experience I have had at dodge dealership jesse was the best service person I have ever had he called me all the time to let me know how it was lookin with my car (2015 scat pack) they had my car for mo because parts was back order and they got me rental same day no problem got my car back runs great like I said jesse was just the best I been to other dealerships and never been treated so great I would go back and actually this is only dealership I well go to anymore !!!!!!!!!!!!!!!!!! like I said just ask for jesse at (((CHRYSLER DODGE JEEP RAM NORTH RICHLAND HILLS )))

having working in auto dealerships for 48 years my experience was great glad the upper management allows the under management the ability to take care of their customers without having to get approval from above.

Employees were pleasant & the service was fast. They greet you at your car as soon as you pull to be serviced. I will definitely go back

My salesperson was Darrell Belyeu and was completely satisfied with his professional experience. Darrell was real patient with my wife and myself and kept us informed on everything we did, we appreciated all his help. Thank you Darrell.

Was very unhappy with this experience over all. We couldn't find a parking place so we called and someone told us that we could find what we were looking for over at the used car side so after getting my toddler and pregnant self into the used car side we had a run around because the people standing around at the front didn't want to help us because we had spoken with someone on the phone even though they hadn't given us his name and we just wanted to look at something specific. Finally they tracked down a phone person and we had to wait for him to get off a call and hen he still didn't remember speaking to us and turns out the car we wanted to see wasn't even at this place but over where we had started so we needed to load back up and drive that way. Once we finally parked and went into the other building it took an inordinate amount of time to get ahold of someone to speak with and then they left for a really long time to pull up the car we wanted to see. Finally they said it was outside so we go out but no one has the keys so they leave us standing outside while someone goes to get it. It was warm and again I'm very pregnant and have a toddler getting fussy and there was no seating or anything. After a long time someone came out and said they couldn't locate the keys so needed to get keys to a different one. (Why didn't they just bring out the other keys?) so they go back inside leaving us outside to stand. Toddler getting pretty restless and belly really heavy after another really long time I go in to try and find someone and see the guy standing around. I walk over to him and overhear him asking someone to please go get the keys to the van we wanted to see. This guy said he need to go out and get the number of the vehicle first. - what had they been doing before I walked up to them?? It took another really long time but eventually we did get to see the car and it was fabulous. I'm definitely wanting to get one but wouldn't buy it from here because they seemed so unorganized and didn't value the customer experience at all. On a side note we eventually were able to go sit in a kids area and the toys seemed noticeably filthy like they hadn't been cleaned ever. No particular person was rude or anything, I'm sure everyone was doing his best and there maybe were outside factors or something (I like to give benefit of the doubt) but it absolutely could have been handled better.

Jycen Lofton was great..i love my 2016 Jeep Cherokee..

Steve Roeder finished the sale of my car and he was very friendly and very helpful in gettingwhat I wanted in my car.

Very personable and patient person! Andre made my first car buying experience a great one. And he was so honest with me about pricing and how the whole process goes.

The whole process was fast and easy. The salesman was very friendly and worked with me. He made sure I left with a car that day.

Staff is very friendly and quick on getting the vehicle I wanted in a timely manner

I had the pleasure of visiting AutoNation in NRH and working with Vetone Jones. I purchased a 2008 Volvo XC90 and was told it had a problem with the check engine light. Mr. Jones assured me that they would not release the vehicle until the problem was fixed. It took 4 days but the problem was solved and a new engine was purchased and windshield with no additional cost to me. I really like that they got a new engine and did not try to keep patching the old engine and I have my SUV it drives like a dream.

Looking and found a car in my price range she's so thrilled, lovin it.

My visit on a vehicle recall began on a negative note, as I as informed by the service rep that even though I had a 7:30 appointment, my vehicle would not be repaired until the following day in the afternoon. After hearing my complaint about making an appointment which the dealership could not keep, the service rep promised to make an effort to expedite the process. My vehicle was ready in less than four hours. THAT is customer service.