13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Autonation Chrysler Dodge Jeep Ram North Richland Hills Difference

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Want to give ZERO STAR RATING!!! 1st time 6 years ago tried to by a car there. These guys tried to screw us! Shame on you! This time in April, tried to buy a vehicle there and these guys tried to screw us again! Shame on me! I should have learned After our visit to this dealership, I did purchase a vehicle from another dealership. They were extremely helpful. THEY did not require a BS service contract to buy their vehicle. THEY did not try to screw me with a 24% loan for 72 months. Finance companys kickback the extra interest over what they actually charge to the dealership by the way. I got a 12% loan for 54 months, payments we could afford, and free car washes for 3 months at the dealership. I realize that the car wash is just an added thing that costs them nothing, but it is something. I will NEVER set foot in AutoNation CDJR NRH Dealership ever again. I was so displeased by the way the manager tried to FORCE a $3k warranty just to pad their profit margin! I am telling everyone possible to avoid AutoNation like it was COVID! MANAGER QUOTE "I'm not selling you this vehicle without the added warranty to help make up our profit margin" MY RESPONSE "Im not buying something I don't want just to say yes to the vehicle" MANAGER RESPONSE "Keep it for 6 month and then cancel it to get reimbursed for the unused portion off your loan total" It put me off even more that I said I would pass on the DEAL they were giving us due to the warranty requirement 5 TIMES and asked for my license back before I got it. The sales person called the next day to ask if I changed my mind on buying? I ask if they had changed there mind on requiring the $3k warranty? My answer was their answer - NO I even called another AutoNation dealership later and spoke to a manager about the requirements put on the deal. They told me that was not the way they do business and that extended service agreement are optional if the customer wants it. Trust me, this is the nice version of what I want to say about this dealership! I am trying to be helpful to anyone else that might think they can get a good deal at this dealership. You can't! I sold cars for a few years and would have never treated a customer the way AutoNation CDJR NRH treated my family! If they have a vehicle you like, keep looking! A better deal elsewhere will show up, just like one did for me!

Scott A Harrold May 10, 2021

We called and spoke to a salesperson. We told him that we were very interested in the vehicle and would like to pay cash for it. The salesperson was very helpful on the phone and explained it was new to inventory and that he would push it through the "inspection process" and have it ready for us to pick up by noon the next day. We explained to him that we lived four hours away so we needed to be sure everything was good with the vehicle before arriving. We showed up the next day and they said they would not accept our check unless they ran my credit. I told them that was ridiculous but eventually gave in since we had driven 4 hours! They refused to accept an ACH or wire. I sat in the lobby for 30/40 minutes not knowing if they were going to let us pay with a check.(after driving four hours!) By the time I got the bill it had a $499 window tint charge.(for the front two windows!) The salesperson said "they tint all the cars." I said, "well this is not something I agreed to." He just kept saying "we do this to all the cars..." He led us back into a small office to speak to the finance mgr. We were wearing masks. The finance mgr did not ask us if he needed to put on a mask. We sat in the room with him for an hour. I explained that the salesperson was not rude but seemed clueless, very unconcerned and unempathetic. By this time I am already pissed inside and sick from worry. No customer recovery, no apology. He just smiled and started telling us about the salespersons personal situation and why he "had not figured it out yet." At this point I knew I had to just hold on and finish the transaction. He hands me the title paperwork and it describes the vehicle as a hybrid. I brought this to his attention and he said it was fine that I wouldn't have any issues with the title. He ran the check once and said it did not take that he could only run it twice. In a panic I said to my wife, "quick call the bank again." He said, "no sometimes the check reader malfunctions." He said, "it only lets me run it twice." He ran it again and it went through. I breathed a huge sigh of relief. He said, "what were you worried this whole time?" I said "yes, you guys have treated us like criminals since we told you we wanted to pay by check. We told you this on the phone before driving down here." He explained that due to COVID they have had a lot of people stealing cars and that they are taking extra precautions. That would have been great to know before driving four hours! I've never felt so terrible trying to purchase a vehicle. We drive the vehicle home and the back passenger door does not lock and the check engine light came on.(because we live 4 hours away we've already exceeded your warranty)

Eric Biggs Apr 15, 2021

A total joke! You are wasting your valuable time and life. I'm sure the other lots are awesome but the used car super center is a place for no one to ever do business. I would rate this place with negative stars if I could. I literally have nothing good to say about this absolute insult to consumers except that Samantha and B.Jules are the only people that seem to do their job. EVERYTHING about my experience has been terrible. Buying a car from here was a bad decision and was hands down the worst experience purchasing anything anywhere ever. I have never been involved with such an unprofessional, non-communicative, pass the buck, talk in circles, promises broken, non-responsive business in my life! My list of complaints is long, here is a summary. Bought the car it needed some service work. After days of hearing nothing and trying to get an update I was finally told the car was ready for pickup. I go in, it's not ready. I leave it to pickup a couple days later. Again, no communication from them. I'm finally told the car is ready almost 2 wks after I signed the lease. Pickup attempt #2, [oooh sorry oh you didn't get my message??? No the car isn't ready. We had to order a part. I don't know when it will be here but you can take the car and when the part comes we'll call you and give you a loaner while we make the repair]. I take the car and realize 2 days later they let me leave the lot with plates that expired 1 wk before I bought the car! Now, 3 wks later no one will respond to me and I am still waiting for 2 of 5 promised repairs. You want to buy a car from here, just DON'T you will regret stepping foot in this place and wasting your life here. Oh yea and while I waited on day 1 a salesperson told a customer they lost her car in transit and didn't know where it was but she could have a different car of the same value. She explained she already signed for the missing car and that is the one she wanted. I'd sure like to know how that was resolved. Still thinking about buying here?, read the reviews on as many sites as possible!

VW Jetta Apr 14, 2021

The SUV is nice, very nice. Autonation sold it to me and DID NOT DISCLOSE that the AC DOES NOT WORK! THEY KNEW THIS. THE VERY NEXT DAY after I'd picked it up, I called them, and Drakes EXACT WORDS WERE: "HOW DO WE KNOW IT DIDN'T WORK BEFORE YOU LEFT.." It has been a month and I STILL haven't received ANYTHING from the "Financing Company". Back in 2015, when I first discovered Autonation- when I bought a SUV CASH, they were LEGITIMATE. NOW, I DO NOT TRUST AUTONATION, they are a bunch of LIARS, And NO GOOD FOUL PEOPLE....once you sign the papers and drive off the lot, THEY HAVE NOTHING ELSE TO SAY TO YOU! You can call until you're blue in the face.... YOU WILL NOT GET THE ANSWERS OR THE PERSON (SALESMAN) THAT SOLD YOU THE CAR! The salesmen become VERY RUDE AND IRATE when you want answers! How dare Drake, with Autonation Chrysler Jeep and Dodge(NORTH RICHLAND HILLS) SAY TO ME THE VERY NEXT DAY "HOW DO WE KNOW THE A.C. DIDN'T WORK "! AUTONATION- RUINS YOUR CREDIT! Autonations sales men, try to FORCE you into the unwanted vehicles that have been on their lot too long! They LIED to me and said in order to run my credit, I would have to pick out a vehicle! And he ARGUED me down about this.... So, why did I have a ding to my credit before I even looked at anything! (REAL TIME CREDIT INFO using Credit Karma- I'm able to see the HARD INQUIRIES RIGHT WHEN THEY HAPPEN) The CREDIT INQUIRIES are NON STOP! I HAVE 9 HARD INQUIRIES ON MY CREDIT FROM DEALING WITH AUTONATION A FEW WEEKS AGO! 9 HARD INQUIRIES! My credit score dropped! I no longer have a "Good" credit score because of Autonation! I had no intentions on purchasing the vehicle I'd purchased... I came in, BY APPOINTMENT to purchase an Expedition priced at $5995.... Basically setting an appointment is a waste of time! I drove all the way to North Richland Hills specifically for this vehicle! I get there EARLY for my "appointment" and someone else is already just starting the process to purchase it! Basically, Don't look at or for NOTHING online! They will LIE to you and tell you its available.... make you come all the way there..... KNOWING IT'S BEING SOLD OR they just don't have it- and try to force you into one of those vehicles that have been on the lot too long! Very deceitful. Like your time and money don't even matter! The FINANCE DEPT, ALTERS YOUR CREDIT APPLICATION !! Financing changes your HONEST information and fabricates it! You fill it out honestly.... and as they are "typing it into the system".... THEY MAKE "MISTAKES".. yeah, sure... "mistakes" like changing your yearly income to $50,000... advising you to LIE to the financial company and tell them you make $50,000! Hello, I'm no college professor... but, wouldn't that make your loan and or financing VOID? If that financing doesn't go thru... THEN YOU'VE JUST LOST YOUR DEPOSIT! Because they WON'T REFUND IT.....NOW will you, AUTONATION? Too many bad reviews.... too many ANGRY customers! Too many no good, LYING SALESMAN JUST GIVING A xxxx ABOUT THEIR COMMISSION!! I WILL NEVER IN LIFE DO BUSINESS WITH AUTONATION AGAIN! ** I DO NOT WANT TO TALK TO ANYONE FROM AUTONATION!** Please keep your fake, apologies... if AUTONATION really cared, their dealerships would have better training and better ethics... they would be so much better dealing with customer service. I guess if I want A.C. in this truck I just bought from Autonation... I have to cough up $2,000 of my own money to get it fixed! No sir... I will consult with a Laywer 1st, before I spend my HARD EARNED MONEY to fix this Vehicle that should have already been "FIXED" from start! *NO WINDOW TAGS * NO WINDOW PRICE!

Never doing business with Autonation again Apr 9, 2021

If I could give this place a -10 rating I would this was the worst experience I’ve ever had in my life in any business not just car dealership.. I drove 300 miles to get here first and halfway there I was told that the vehicle I was on the way to purchase wasn’t available to buy after I was told to go ahead and drive down there as quick as I could because there were several other customers trying to buy it.... I was at the dealership from 1 PM until 8 PM The salesman’s named Marco blatantly lied to me several times just to try to make the sale... He told me that my tags tax and title would be included in the price of the Ford Edge that they quoted me on.. When I made it to the finance office I was told that I would have to go to Oklahoma and pay another $500 for the tags tags and title not to mentionThe finance manager was totally clueless unprofessional and have no clue how to answer any of our questions... The advertisement showed that this particular vehicle had 140,000 miles and when we get there and had 183,000 miles... Also after being told to come all the way from Lawton Oklahoma to Fort Worth Texas to buy this vehicle then I was told that it needed several repairs and that the salesman would deliver it to me on Sunday!!!! They offered us a Demo car to drive home and come back and pick the vehicle up but then it was time to get the demo car and all the sudden they didn’t have any but the customer that came in two hours after us in the next booth beside us was told that they could get a demo car to take home for themselves.... THIS CAR DEALERSHIP IS A COMPLETE JOKE AND I WOULD NOT SUGGEST ANYONE SHOP HERE WITH THESE CROOKS... Myself and my wife were both being mislead the entire time we were there by this so called Salesman Marco... About 1 hour in to being there I started recording everything going on so I have all of this nonsense on camera.. I will be contacting my lawyer and the Better Business Bureau on this low life company... I hope that none of you that read this have to ever go thru what my wife and I went thru...

Native Smoke Signals Mar 24, 2021

DO NOT PURCHASE A VEHICLE FROM THIS SHADY DEALERSHIP!!!We bought a used truck in December. Sales guy barely knew anything about it but we had looked at the specs online and it seemed to fit our needs. Sales guy claimed all their vehicles had 125 point safety inspection. We test drove the truck and decided to purchase it. They made us wait hours for the finance person to help us. We arrived at 5 PM and didn't leave until 11:30 PM. Ridiculous!! Three weeks later while on a 9 hour road trip to South Texas, we notice a noise/vibration coming from the driver's front wheel/tire. We thought maybe it was because we were hauling a trailer. Nope! A few days later the noise got worse. Had to take it to a mechanic while on our Christmas break. They told us the wheel bearings on the driver's side were bad. Called Autonation and let them know about the issue we were having and wondered how it had passed their 125 point inspection. Our sales guy refused to do anything about it because we hadn't purchased an additional warranty. So here we are, 3 weeks after buying a new truck(well new to us), having to spend over $600 to replace the wheel bearings that shouldn't have gone out until the truck reached over 100,000 miles! And now, 3 months after having the truck and we still have not received the license plates or registration sticker. Have been calling the dealership for the past 3 weeks and keep getting the run around by their receptionist! Today I called the DMV to find out what the delay was. Come to find Autonation hadn't even submitted the paperwork and that's why we have nothing. The DMV sent me a link to file a dealer complaint. I gave the dealership one more chance to do what's right and called again asking for a manager. A person named Freddy took the call and said he would get in touch with Finance department and call in 15 minutes. Just as I expected, no phone call. So I've submitted a dealership complaint through the DMV and plan to reach out to the Better Business Bureau as well! Do not shop for cars at this place! Plus it is dirty as hell and not Covid safe!

Gram Vbg Feb 22, 2021

I have many problems with the statement "If you know of anyone who would appreciate the same level of service you have received" I feel I did not get great level of service in the negotiations either on purpose or mistake (which should not have happened) your dealership put in over $8,000 in extra options for oversized tires and wheels (WHEN IN FACT THERE WAS NO AFTER MARKET WHEELS OR TIRES INSTALLED ON THE RAM 1500 LIMITED) to off set the rise in trade-in value for my truck when caught doing this as we negotiated the trade-in value for my truck was told it was by mistake. That should not have happened. Then after two weeks of the deal and when I inquired about when and how my payoff check was sent to my lienholder I was told the check had been sent via overnight, when pushed and asked and pushed and asked I was told the check did not go out the prior two days when in fact by your Sales Director I was told the payoff check had been sent out to my lienholder. And two days later I received an email from your Internet Sales Manager that the check had not gone out yet; It took me numerous times calling and emailing to get answers about the payoff check. Then when I finally complained about being told one thing about the payoff check and than another in speaking with the GM of the dealership whom told me the check indeed did not go out yet after two weeks from the deal and two days of trying to get an answer about the payoff check. I made it clear to him to get the check out that day Thursday and again the payoff check still did not go out until Friday making the arrival of the payoff check to my lien holder on Monday making me pay even more daily interest in extra days the loan was open. This does not seem like a big deal but to me it's the finer details and tells me how I will be treated in the future with any issues of the truck. I know you and the dealership do not care and think these are small unimportant issues, however, to me they are huge and shows me the level of deceit, unprofessionalism, and lack of customer service by your dealership for someone who just purchased a $70,000.00 truck. Not bragging merely letting you know you lost a life long customer and someone who switched brands, who by the way has two career opportunities to now make an additional $10,000.00 a year making my salary well over the mid six figures a year and thinking of purchasing a 1500 TRX will not be doing so at your dealership nor will I recommend your dealership to family and friends. Your dealership is lucky I am not submitting this with email documentation for any reviews. Disappointed and disheartened customer.

Doug Iarussi Feb 3, 2021

s not able to have taken off the contract. The next Business day I had decided that I really did not want or need the wheel locks and since they had not been put on when they were supposed to, they could just refund me that money( FYI, wheel locks on Amazon are around $26, I was charged $199 for them at the Dealership) .I texted both Cole and Bailey first thing that morning and told them this. They both said they would speak with their manager and get back with me. And Cole did, telling me the Service Department had already charged them for them and they could not refund me. I happen to know that with a couple clicks of a button these wheel locks could have been put back into inventory no problem. He told me they were shipped out by UPS at 3pm that day and there was nothing they could do. I am thinking they were in breech of contract not providing me with equipment I had already paid for and I should have been able to receive a refund for so called mandatory " optional equipment". I spent 35k dollars on a brand new Jeep and they are nickel and diming me over $200 wheel locks I did not get to start with. I also realize why that is, because they would have had to refund me $199 for $26 wheel locks... I also checked with Cole two days after them mailing them to see where they were and he provided me with a tracking number which showed that had not been sent yet and only a label had been created. So they had not been sent at all. we are currently into day 5 and no wheel locks yet. Moral of this review is this: Salespeople will bend over backwards for you to make the sale and give you great service... as soon as you sign that dotted line they could care less and the after the sale experience has been less than stellar and for me that is the biggest problem. It is not about the 199 Dollars, it is the principle of selling you an optional add on you can't get out of, then not providing you with said add-on and when they get caught ( how many people do you think pay for wheel locks and don't receive them and never even know it), they will not make it right. Will I buy another vehicle from them in the future? Maybe. Will I expect them to provide great customer service after the sale? Absolutely not!

Nadine Doss Oct 30, 2020

The initial conversations by text between Cole and I were great. He was very responsive and worked on getting a breakdown of cost for me before I committed to driving 2 hours to get there. Once I got there I ended up working with Bailey, who was great and made the process very easy. My gripe is with their finance person, who had only been there a year and when i asked a specific question just said she did not know the answer. In any customer service business that should have been followed up by " ..but I will find out for you". Not the case here. She also forgot to have me sign one of the disclosure forms and I had to sign electronically 5 days after the purchase. I do chalk that up to being new, but the first part is just good customer service and should have occurred. Once we got ready to leave I noticed that my Jeep did not have Wheel locks even though I was charged for them. So I went back inside and told Cole , who was there, about it and he said they would send them out to me the next business day and I should have them within 24-48 hours. This was an add on I had not chosen, but was not able to have taken off the contract. The next Business day I had decided that I really did not want or need the wheel locks and since they had not been put on when they were supposed to, they could just refund me that money( FYI, wheel locks on Amazon are around $26, I was charged $199 for them at the Dealership) .I texted both Cole and Bailey first thing that morning and told them this. They both said they would speak with their manager and get back with me. And Cole did, telling me the Service Department had already charged them for them and they could not refund me. I happen to know that with a couple clicks of a button these wheel locks could have been put back into inventory no problem. He told me they were shipped out by UPS at 3pm that day and there was nothing they could do. I am thinking they were in breech of contract not providing me with equipment I had already paid for and I should have been able to receive a refund for so called mandatory " optional equipment". I spent 35k dollars on a brand new Jeep and they are nickel and diming me over $200 wheel locks I did not get to start with. I also realize why that is, because they would have had to refund me $199 for $26 wheel locks... I also checked with Cole two days after them mailing them to see where they were and he provided me with a tracking number which showed that had not been sent yet and only a label had been created. So they had not been sent at all. we are currently into day 5 and no wheel locks yet. Moral of this review is this: Salespeople will bend over backwards for you to make the sale and give you great service... as soon as you sign that dotted line they could care less and the after the sale experience has been less than stellar and for me that is the biggest problem. It is not about the 199 Dollars, it is the principle of selling you an optional add on you can't get out of, then not providing you with said add-on and when they get caught ( how many people do you think pay for wheel locks and don't receive them and never even know it), they will not make it right. Will I buy another vehicle from them in the future? Maybe. Will I expect them to provide great customer service after the sale? Absolutely not!

Nadine Doss Oct 30, 2020

I stopped to check out a FJ Cruiser on the "1 Price" used lot last weekend. I worked primarily with Matt who I really liked. After a short look-over on the vehicle I went for a quick test drive. I liked it and went home to look at financing options and asked in my communications with Matt if I could put some money down on it to hold it until I got funding squared away. The director called me and basically said that unless I was 100% ready to move forward they wouldn't hold the vehicle for any amount of down payment, citing if I changed my mind, it would be hard to get the money back and basically money down = down payment, etc. Ok, I'm 98% but I guess I get that, even if it other dealerships are be willing to reserve a car for a customer. I got pre-approval through a bank your dealership works with and went back to the dealership around 4:30 to go over the vehicle in detail and took another test drive with Johnny. He was very nice and helpful as I checked that the options that I didn't have time for on my initial visit. He walked me through the fwd, diff lock, etc. After Johnny and I arrived back at the dealership I told the Matt and the Director that I was ready to pull the trigger and filled out the credit app and was approved. About this time I see the FJ drive by with other customers in it, which I find a little confusing since I'm pre-qualified and committed. However the numbers that are coming back to me are not matching up to the pre-qual through Capital One. I didn't realize it at the time, but I was getting slow-rolled while another salesman was working the new customer who was engaged after I was for a higher interest rate. I have no way of knowing who was responsible for making that decision... The director or perhaps a finance manager, but someone realized the situation and perpetuated it. There is a certain level of trust that has to be realized on both sides of a deal, and the actions taken last night made it clear that is not something that is pursued from this dealership. Perhaps one could say, "It's just business," but this goes against what I heard on the phone with the director, which was the vehicle would go to whomever was "committed" and "ready to pay." I was the first in line ready and willing to do so. If I would have realized I was being pitted against another buyer after my commitment, I would have walked immediately. I fully understand that car dealerships are in business to make money and I know it has been a seller's market since early summer. However, I am actually surprised when the dealership put was willing to sacrifice integrity to gain for a few points from their share on an auto loan. Maybe I shouldn't be. It's probably a rare situation to have two customers ready to move on the same vehicle at the same time, but I guess that's what happened. Maybe I'm just old school, but there is something to be said about building relationships with your employees and customers. Every bit of research I've seen over the summer shows that dealerships are doing record numbers. However, one day the worm will turn. If an organization has been conducting ethical ways of doing business, there will still customers and staff who trust in your reputation and business practices that will continue to work with you in the future. I doubt most who have had an experience with the dealership will be willing to come back for a second time. I wish I would have read the dealer reviews before going in. If you've followed this far, do yourself a favor and do business somewhere else.

kirkw Oct 19, 2020

I was hooked up with Nate as my salesman. I knew it was gonna be bad when he kept calling me "dude". I'm 50 and deserve better. Anyway, we got into the process and I told him I was pre-approved and asked him to pull the vehicle so it didn't get sold and he responded by telling me "dude there are lots of people buying trucks right now, I cant do that". I had to remind him that I was trying to buy THAT truck right now. He was like...oh ok, let me talk to my sales manager. So he also lets me know that I probably wouldn't get as much as I wanted for my trade in bc you know, times are weird right now (they actually gave me 4k more than I thought I would get). Anyway we get 2 more hours down the road and I comply with everything and get an offer and he comes back and tells me a guy from California has already put money down on the truck and he can't sell it to me. So, at this point I'm pissed...BUT willing to walk away. Until he tells me the price of the upgrades on the truck. Where was that info when I was asking for it earlier......instead I get a sparsely worded text saying "its lifted". So we get into a text war and I tell him to grab some xxxxx and go challenge his manager and fight for me his customer and what does he do....sends me a text GIF that basically calls me a crybaby. And what does his sales manager do.....sends me another GIF of sponge bob crying and basically says LOL at my complaints. Bottom line, these guys.....from the top down......don't want your business. They have more time to engage with you in a GIF war than they do to help you secure a vehicle......and I can prove it with the texts IF their corprorate office ever wants to see them.....or anyone else for that matter. Its one thing to not go to bat for me as your customer....its a whole nother thing to try to ridicule me for your own incompetence and hide behind a billion dollar corporation while doing it.....basically challenging the shareholders to do something about it. Good luck and go elsewhere as fast as you can!!!

Will Aug 25, 2020

Purchasing a car from this particular AutoNation location was the absolute WORST car buying venture that I have ever experienced. We had to go to Dallas from NRH to test drive the car in question. Upon arrival I asked that they pull the car around because I was rushed for time only for my agent from NRH and the one at the Dallas location to argue over who was going to show me the car - unprofessional. My daughter liked the car so they brought it back to the location. So that we wouldn't have to wait long, we asked to start working on financing before arriving. Completed online information before arriving but still had to wait over 2 1/2 hours to complete financing (when there is a one price option and no negotiating, AND no one else in the finance office there should not have been a wait - unprofessional. The next day the car start jerking and pulling so I took it back (well within the 5-day period) and it only got worse from there. The manager test drove the car and experienced the same issues. From there over the next 5+ days we were lied to saying the car was taken to a Ford dealership to be looked at only to get back over there to be told it was never taken anywhere. A different manager said he drove the car and didn't experience anything so there was nothing wrong with the car even though his colleague verified there was an issue. After I told the second manager Jessie Saenz that I didn't want the car because I was not comfortable putting my daughter in it knowing there was a problem he hung up the phone on me. We called back and his tone was less friendly even rude. We asked if they could start the process to undo the financing and he said NO we had to be there in person... Once we arrived so I could take back the 2nd loaner car (the 1st was rusted out and smelly), I had to personally walk into the finance managers office after the previous customers were finished because he was not told we were there only to be told there was nothing we needed to do (so another lie from Jessie). I did make sure we got a copy of the down payment refund as well as information showing the deal was denied and they had the car back in their possession. Over the next week, I did visit other AutoNation locations and ended up purchasing a car from one of those locations and the customer service was totally opposite. The salesmen were very hospitable and we didn't have to wait unnecessarily long lengths of time for the finance manager. So I cannot say all locations are bad but I will never ever recommend AutoNation Chrysler Dodge Jeep Ram in North Richland Hills.

Donniese Jordan Sep 3, 2019

I'll start by stating I worked on the Pre-owned side of the dealership. My deal started out ok. I found the vehicle I wanted, for a price that was acceptable. I came out of the finance office after 2 hours with a few more protection plans than I originally wanted, but hey, I expect that from the type of deal I was doing, so no big deal.. My issues started when I went to drop my vehicle back off to cash in the few things they owed me from the deal (this included a windshield crack fill-in, a Uconnect update, and a detail that was not done the day I purchased it). It was not conveyed to me that they would comp me a rental during that time, so under the impression I would need a ride (1 hour one way) from one of my friends to drop the truck off, but nonetheless, the first question I was asked upon arrival was "Do you need a rental?" Eye roll, whatever, just pay for my friends gas, I guess.. I was told this should be done in about 2-3 business days.. 2 weeks later, I pick up the truck (yes, 2 weeks), with a new windshield (instead of just a fill, that was required because they didn't realize at the time they promised the fill that it was a safety issue due to the severity of the crack, "Thanks."), and a detail (no update-as that was something I had to initiate myself, another thing not originally conveyed) and also MISSING EQUIPMENT that I had put into the compartment underneath my back seat. Granted it wasn't expensive, but regardless, it was gone. I have tried to make contact with several managers, however have essentially gotten curt responses and the "Dealership is not responsible for items left in the vehicle" run around. Ok that's fair, but I know that my vehicle was not broken into, and was in fact in your service dept., and that tells me one thing: There is a thief actively seeking valuable items in your customers' cars coming through the shop. So I know I won't be getting my equipment back, which is not ideal, but for the most part, my experience with this dealership was long, annoying, and severely lacked sufficient communication on timeliness, and expectations, and owning up to responsibility, or at least acknowledgement of it.

Lauren Denise Jun 12, 2019

THIS experience was terrible. I utilize Dodge due to my having multiple vehicles that I bought at this location. I usually have good service, but this time I was appalled. I took my Avenger in for a diagnosis Tuesday when they opened and was told could possibly take a day to get it in. No problem I understand there is a recall that has them back logged (my other car was serviced the prior week.) I did not hear from anyone Wed or all day Thur. Now we are coming to the weekend, so I call early Thursday evening and left a voicemail, No response. I call Friday Morning, another voicemail left, No response. I call a different Service adviser Friday evening, he places me on hold to come back and advise it's been diagnosed, but no estimate available for repairs looking for the part. He apologized let me know my service advisor was out, but she would be in Saturday morning and would give me a call. Guess what NO RESPONSE all day Saturday. I call Monday morning and my service advisor states still no estimate, because the part is no longer manufactured. She then finally calls me back Monday evening to advise will be around $2300 for the repair, but the part can not be found at this time. She goes into stored codes, and new problems that were not there when the vehicle was dropped off, and how this fix may not solve the problem. I provided suggestions as to what part to check , requested to speak to a manager, and or the repair tech. I was advised unable to speak to them, and of course "the mechanic already checked that, and it's a much larger issue that is irreparable". After 2 more days she calls me back supposedly exhausting all options: i.e. unable to find the part, or determine which wire, of many, could be causing the problem, and suggest I come pick it up and pay for the misdiagnosis. I took it to another Repair Shop Thursday evening (after hours), suggested the same part be checked, (It was unplugged) they fixed it Friday Morning and I picked it up after work Friday AFTERNOON. They quoted one price, but only charged half that price because of the suggested parts to check.

Scott Lasley Apr 8, 2019

I visited on December 13, 2018 and wanted to wait until after the holidays to let the events of my visit sink in and make sure I was not going on an off the cuff rant. I am sorry to say that it did not live up to my expectations. There are several reasons for this and I hope you have a few minutes as I would like to tell you why. #1. The Costco Auto Program. I was referred to this dealership through the Costco Auto program. This program according to their website is very straight forward buying experience. Which I did not get when visiting this dealership. I submitted the model and package I was looking for on the Costco website, and that info was passed along to your dealership. Desmon Clinton contacted me trying to help me find what I was looking for. The car I was looking for was not available so I was ready to order what I wanted from the factory. According to the Costco Auto Program I was supposed to receive the MSRP sticker and a Costco Auto Program price sheet. This is taken directly from the Costco Auto website. They did price out my vehicle for the factory order, but I did not receive the Costco price sheet. I was told that they could not get the price on the factory order because it did not yet have a VIN associated with it to put into the computer, and therefore could not give me a Costco Auto Program price sheet. (Talking with Costco customer service after my visit I learned this was incorrect. There is a few different ways to get the Costco pricing including on those being factory ordered, and that the staff at the dealership should have known this.) On top of this I was shown in the computer on several other models that are supposedly in the Costco program that the Costco program would only save me $200 off MSRP. I did not say this at the time, but I worked for Costco for 10 years and can assure you that one thing that Costco and its members look for above all else is quality and a good deal. For $200 off MSRP is not even worth the time and money Costco puts into this program for its members. The warehouse manager from the location I worked at has purchased his last 4 vehicles, and numerous other people I have talked to have bought cars through this program. I can assure you that they would not have wasted their time for only $200 off the sticker price. When I contacted Costco customer service they were very shocked at this pricing as well. Also according to the Costco website only certain authorized salespersons are supposed to deal with customers utilizing the Costco Auto program. When I submitted my request online I was sent a page with several names of individuals at this dealership authorized to work for this program. None of them were the ones I talked to or ended up dealing with during my visit. While Desmon did try and assist me there seemed to be some confusion on the staffs behalf on how the program and pricing worked. This left me less then impressed especially when I had to keep informing them what I was supposed to be getting as part of the program. #2. Pricing and shipping. Desmon and the staff found a close match to the car I was looking for. Unfortunately it is located in the State of Utah. When I inquired about the possibility of getting this vehicle shipped here to DFW I was told it was possible, but the shipping for it would be $1900. (I had a quote from another dealership that found one in North Carolina, and was told it would be $850 to have it shipped) On top of that the shipping cost of $1900 is absolutely astronomical and ridiculous. For $1900 I will fly to Utah and pick it up and drive it back myself. The MSRP sticker price on this vehicle was $45k. The staff indicated that if I ordered it that they would take off the shipping cost for me. Seemingly doing me a favor. When I informed them that the $45k price tag and options on this car were more then what I was looking for I was asked what I thought would be a fair price on the car. I indicated $38-40k. I was told that was way too low and they could not give it to me for that price. Upon my own research I learned that this car was internet priced by that dealership for $40k. When I informed the staff of this I was told that they could get the car for me for that price but then I would be charged the shipping cost of $1900. When I informed Desmon that I’m paying for the shipping either way I got a sheepish “well.. yeah I guess so” I found this attempt at not informing me about 1. the dealers internet price and no attempt to match it for my business and 2. the attempt to make it seem like you’re doing me a “favor” but actually hiding the shipping cost of the car in the sticker price, to be dishonest and in bad faith. #3. Overall customer service. While Desmon did help me price out and attempt to find the car. He seemed distracted during my visit, checking his cell phone several times while seated with me in the lobby as we were going over the package options I was looking for. I got the feeling that the staff was more interested in selling what is in the lot than what I really wanted When I indicated that if we could not find what I wanted that I was going to factory order it and was willing to wait for it to show up, that all interest was lost in trying to help get the car I wanted at a good deal. There seemed to be a lot of push back on pricing trying to get me to pay a higher price then what other dealerships had both quoted me in person, and showed on their internet pricing. With the car in Utah as an example, I was told that MSRP was the best they could do until I showed them proof from that dealers website, then suddenly the price was able to be dropped. To me this reminded me of the old slimy car salesman trying to pull the wool over the supposedly unsuspecting buyer. DFW is a large area with plenty of dealerships in it. Several of which are participants in the Costco Auto Program. If a dealership truly wants my business they have to fight for it. In this day and age of the internet being at your fingertips the odds of a customer only visiting one or two dealerships and not have an idea of what options and price they want are slim. This dealership was stop #4 for me, but the first Costco Auto Program participant. The others before had about the same pricing, but did not participate in the Costco Auto Program. The others who were not Costco participants were willing to drop their sticker at least to try and compete for my business. At these locations and this I asked a lot of questions. A lot of which I already knew the answer to, but waited for the answers. Honesty is #1 for me. If I feel I am being deceived I would rather drive to another city or even pay a bit more if I feel the crew is being fair and upfront with me from the start. In the end. I did end up going with another dealership for my purchase. They are a Costco Auto program participant and not only provided all the advantages of the program, but gave me a price sheet $1000 BELOW invoice (not MSRP) on a factory order for exactly what I was looking for. That is also before all the other possible manufacturer and dealer rebates are applied. So I ended up getting it for below $38k. Getting a automated email from the GM asking how they did and replying to his "personal email" also got no response. I guess they don't really care. Not only can I not recommend this place I will do all in my power to inform others of the lack of integrity, honesty and just plain ineptitude and steer them to a place happy to have their business.

Brian Janzen Jan 16, 2019

Buyer beware! Worst dealer ever! Be careful with salesman Anthony and their finance manager Bob Little! He said he will call the police if I don’t get out of his office because he didn’t like what I had to say which is the truth! I told him I’m not going anywhere until they will give my van back! We went there Saturday with already approved financing and wanting to see the truck we had in mind, come to find out salesman said that truck is not available and told us our finance company won’t approve anything over 125k miles on it w/c is a complete lie! Because finance company said they couldn’t find a link that this dealer sent them the car we wanted. They kept telling us to pick a different car and finally got my husband test drive a 2009 Acura which has couple problems w it, power steering was whining so bad and front wheel vibrating on highway speed! Made us wait for another two hours got back to us said everything got fix and car is ready to go, agreed on a $401/mos. 36mos terms and when my mom and husband got in to the finance office the whole terms was changed! This man Bob Little said he got the payment down to $396 but it will be on 48 mos with 18k mile warranty! Are you freaking kidding me! You got it down for $5 dollars and you want to charge almost $6 thousand dollar worth for an 18k miles warranty!??!! and you got mad when I said ethics just went out of the window when the terms changed!! Which is absolutely true!! Called Monday talked to Anthony said we’re taking the car back to them as we’re not happy he said we CANNOT fully take the car back as it’s over the 250 miles which again is a lie! Took back the car and this Bob Little said he doesn’t have the title of our van as it was sent to corporate, I told him that’s fine give me something in writing that you will give me back my title and he wrote on a piece of paper “Return title of 2005 Dodge Caravan” I said this means it was returned to us, he then grab the paper back and added the word “will”, he proceeded by telling us that there should be some kind of trust between us and when I said that’s hard to achieve as “ethics just went out the window when they decided to change the terms when my mom and husband walked in his office as that wasn’t what was agreed in the first place” that’s when he lost his freaking mind telling me “do you know I have been in the car business for 30 years and you need to leave my office or I’ll call the police!! I told him I’m not going anywhere until I get my van back! There was a nice gentleman who was willing to help us by putting the plates back to our car this finance person Bob Little called him the “N” word and that he was a “racist”!! Really!!???!! Where’s your work ethic!!??!! Absolutely no work/business ethics!!!

Sam N Max Nov 19, 2018

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