13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the Autonation Chrysler Dodge Jeep Ram North Richland Hills Difference

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

TERRIBLE CUSTOMER SERVICE- We purchased a 2018 F250 in March 2021 that we thought was a pretty decent deal. Didn’t even make it home from the lot without the ‘check engine’ light coming on. The sales rep was nice enough to drive our trade-in truck to us, pick up the new truck and take it back to their service department. Then, things got sketchy. It took over two weeks for them to diagnose and repair the problem and in the meantime, the sales team wanted us to take photos of the truck we were going to trade in so they could sell it. After several daily calls and texts assuring us ‘the truck will be back to you tomorrow,’ it became extremely difficult to get a straight answer out of anyone on the sales team or service department about the new truck and why it was taking so long. We finally received it in mid to late April and decided we weren’t going to use this dealership ever again. Fast forward to September 2021 and we receive a past due and collections notice from NTTA about tolls owed on the truck, when we never received a first notice. We contacted the NTTA and found out that 38, THIRTY EIGHT, tolls were incurred on the truck during the time it was supposed to be in the AutoNation shop getting repaired. We contacted AutoNation to take care of these tolls, since the truck wasn’t even in our possession and was still under a guarantee from the sales team that we could return it, no questions asked. Once again, the sheer lack of responsibility and nonexistent customer service from this AutoNation dealership has prevailed and now it’s October and there is no resolution for us yet. Can we at least get a call back?? In contrast, we went to Southwest Ford to purchase a different used truck in April 2021 and their sales team has gone above and beyond to meet our needs. The level of service received between these two dealerships is like night and day. Beware AutoNation and it’s pass-the-buck style of customer service!

Chepota Farm Oct 7, 2021

I recently purchased a car from your North Richland Hills Dodge location September 7, 2021. It was the worst car buying experience. My wife saw a used truck online and she set up an appointment with Jacob for 3 days later to buy the truck. She was told the truck would be ready. She kept in contact and was reassured the truck would be ready by Jacob. My wife and I arrived at the scheduled time and Jacob was not even there. We worked with Richard to inspect the truck and sign paperwork. The truck was not ready, it had not been through inspection or detail. I requested a car fax; and told no problem. We were told that there were no open recalls on the vehicle even signed a form. We were understanding of the delay and offered to pick up the car fax when we picked up the truck. Richard reported it would be no longer than 2 days for the truck to be ready. My wife continued to try to keep in contact. She was give multiple reasons why the car was not ready by Jacob then he began to avoid her. At this point, I decided to take over the situation. I contacted Daniel the used car director of the facility. He informed me there were 4 open recall on the truck. That was quite a shock! My wife and I were told there were none and signed a form stating such. The truck was finally ready were ready 8 days after purchase. We arrived at the dealership, Richard gave us the keys and walked us out. He gave us no paperwork. My wife drove the truck home. She noticed the truck’s alignment was very off. Once home, She found the dealers tag in the seat. The info on the dealers tag was wrong! Wrong name and wrong address! My wife contacted Jacob to let him know about the alignment. I contacted Daniel and let him know. I told him I would be there on the 22nd. When I arrived Daniel, the director of used cars refused to meet with me. He sent his assistant Fred to deal with me. Fred pulled us in to an office and attempted to “explain” things to me. I let him know of the horrible customer service, lies about open recalls, inaccurate information on buyers tag and delays. He did correct the information on the buyers tag, fixed the alignment and supplied us with the car fax report. 15 days to complete a cash sale is too long!

Ellie Sep 22, 2021

Initially, when I walked in the building I was like, this is a legitimate Autonation dealer? The condition on the inside of the building, bathrooms, and the furniture was well quite shocking. Bathrooms are not kept up, I went to lift the toilet seat up and the whole seat came off in my hand. The furniture is worn through the carpet is nasty etc. Thinking to myself, if the place is like this, do they really care about the cars and people? But having bought from Autonation Chevrolet in the past a few times with great experiences, I figured I'd give them a pass and give them a chance. I looked at a car for my son and Kyle was great. He and I worked out a deal on a car and all was good. However, the car was not ready it still needed some electrical work done and a few other things. So I put $500 down to hold the car and the deal until it was ready. So a few days later Samantha was taking over helping me, Kyle was helping her Initially as I understood it. She called and said the car was ready but it really wasn't. I was supposed to have tint put on, which was in the contract, and door edge protectors put on, which was also in the contract, but neither were done. I also told Samantha that I was told by Kyle that the piece of molding by the drivers door that was popped out would be fixed, this wasn't fixed either. Not sure why the left hand and right don't know what they are doing, someone should have checked the contract to make sure all was done. However, Samantha was able to get the tint done but not the other items. Dumb me decided to take possession of the car because I figured I had the 5 days to turn it in if I didn't get on schedule to get these things done. So first thing Monday morning I texted Samantha about getting these last things done and also that first thing Saturday morning both tire sensors on the passenger side of the car went out and that the car has a whinning noise in the rear. Being a mechanic and built many a classic cars I had a pretty good idea what was going on. Let me say here, I know it's a used car so it's bound to have some issues it's to be expected. I told her that I'm taking it to my mechanics shop to look everything over and if I didn't get good news, I'd be returning the car. It appears I was ignored by her, I got no response nor had I heard anything from anyone at the dealer. So the good news is my mechanic said its a decent car and as I suspected, the drivers side rear wheel bearing is bad. The tire sensors need to also be replaced and the computer hasn't booted up enough for it to be scanned. This isn't good, if the computer is still collecting data, no engine light will come on until it does finish. What this means, it could take days for the computer to register a problem, which could be well after the five day return time. This boot time depends on how much you drive it, the more you drive the quicker the computer comes up. Anyway, like I said its a used car so the wheel bearing is gonna cost me $445 to fix and the wheel sensors whatever they cost these days. It's not a new car and I have no illusions of a perfect car and neither should anyone else. So I'll eat that but all I want is what I paid for and was promised. However, I was ignored. So, I called the dealership in the morning of the last day to cancel the deal. I spoke with Kyle and he said someone would call me back. About an hour before I was going to head up there and return the car, Freddie called me to schedule a time to bring the car in for these last two items. So I took the car up today at 10am to drop it off to have these two items I paid for and was promised fixed. Freddie seemed like he didn't even know I was coming passed me off to Kyle and I had to explain what was needed to be done. No one took any notes, no paperwork, no phone numbers nothing. Kyle told me to keep in touch, I told him you too. I guarantee if anyone does call me to say the car is ready, I'm pretty sure it won't be. I really hate to say it but this Autonation maybe the one that does only care about the deal and once its done, they are slow to react. As a person, I just wish sales people could remember that they are customers to somebody else at times also in their lives. They need to remember those times when someone promises them something or if they pay for something that doesn't get delivered on and how it feels. I know this is a business and everyone there needs to make money but at the end of the day we are all human beings just trying to get through this life together. Life is stressful enough for all of us, including those at the dealership, and at the end of the day, all any of us have is our word and we all just want what we paid for and were promised. I know times are crazy right now, I get it but I should not be the one constantly calling you nor should I be told to, "keep in touch" with you to get these things done, it should be the other way around. Sound communication, commitment, and follow through are the key to everything.

Tim Sep 3, 2021

I was charged $4,642 above what I agreed to pay. 2 models of the 2021 RAM 1500 were shown online for $29,999 and $30,999. I discussed the differences with Kevin St. Louis, my salesperson, and decided to take the more expensive model. I asked, “the price is $30,999, right?” and he confirmed, “yes.” I was shown what appeared to be an online printout 3 different times. Attention was only called to interest rates and payments at the bottom. I refused to sign the 1st until the interest rate came down. I signed the 2nd when the rate was cut in half, but Kevin returned with the 3rd and said that they accidently wrote everything up on the cheaper of the 2 trucks. I said, “so I am buying the one for $30,999, right?” and he said “yes.” In the finance office, Nick Kupara said he was able to get my interest rate down to about ½ off the last amount if I got an extended warranty. After reviewing options, I said, “ok, I’ll take the one for $3,351.” Next, the entire contract was all on an iPad with no figures. I read over the summarized sections and initialed along the way. It was all fast and easy. Nick left to print everything out, returned with a thick folder, stuffed several brochures for my warranty, stood by his door and didn’t offer the folder until I got up and walked to him. Kevin said that I would be getting a survey which impacted his pay and asked that I reach out to him first so he can resolve any issues before not giving a perfect score. Up to this point, I was very pleased. I was very confused with the paperwork. Nothing had a sales price, the items didn’t add up, and the amount financed was way more than it should have been. I reached out to Kevin and he had Nick call me. Nick sent the retail purchase agreement and called to discuss. Interestingly, this had my signature on it because the signatures and initials I had provided when agreeing to the verbiage summarized on his iPad were digitally transferred to what had the monetary figures. The retail purchase agreement showed an additional $1,676 for optional accessories and a $909 appearance protection. At the very bottom, along with my $3,351 warranty was a $1,087 tire and wheel protection and $970 maintenance package. After some hesitation, he said he could easily get the maintenance and coverage items taken off and emailed me a product cancellation request. I signed and returned; he confirmed receipt and said he would have it sent to the bank that evening. When asked about the remaining optional accessories, he said that I had signed a piece of paper before coming to his office which included those. This would be what looked like the online printout laid across from me with attention called to the finance details at the bottom. Evidence in these items not being disclosed can be served by the fact that a 3rd version was given because the wrong truck with a lower price was originally used. Kevin told me all their trucks come with those additional accessories installed, apologized if I missed that, and stopped responding to my messages. My bank confirmed after 6 weeks that $970 was removed but nothing else was requested. In reviewing the items listed, they didn’t even see a $909 appearance protection. That must have meant that it wasn’t an added protection but baked into the vehicle’s sales price. Nick he assured me everything will be completed within a couple more weeks. If finance delivers on their commitment, sales is blowing me off for the other $1,676, despite my attempts to follow up with Kevin and sales manager Ruben Tarango. I can only assume that people who provide positive feedback for this dealer never discovered the hidden items they unknowingly purchased.

JR Beckwith Aug 27, 2021

I was charged $4,642 above what I agreed to pay. How on earth could something like that happen? I’ve got the step-by-step to watch for. I found 2 models of the 2021 RAM 1500 online. One was $29,999 and the other was $30,999, which the website showed as MRSP of $39,235 and included a rebate for $1,500, another for $1,000, and “Autonation Savings” of $5,736. I discussed the differences with Kevin St. Louis, my salesperson, and decided to take the more expensive model. I asked, “the price is $30,999, right?” and he confirmed, “yes.” Someone from finance put a sheet of paper on a lobby coffee table which looked like a printout from their website, and pointed at the bottom where he had entered some figures. He explained that an estimated payment amount based on my credit score would put my monthly payments around 4 different rows based on which contract length I chose. He drew a line by those payment options and said that he would reach out to banks if I signed that paper. I let him know that based on what he had just done, I was 50/50 and expected at least ½ of that rate. Kevin returned the 2nd time with a similar piece of paper and did indeed show almost exactly ½ the interest rate, drew a line next to the payments at the bottom and asked me to sign it so they could get everything started. Before going to finance, Kevin returned with another sheet of paper. He said that they accidently wrote everything up on the cheaper of the 2 trucks and just noticed so he needed me to sign this new sheet. I said, “so I am buying the one for $30,999, right?” and he said “yes.” In the finance office, Nick Kupara said he was able to get my interest rate down to about ½ off the last amount seen if I got an extended warranty. After reviewing all the available features, I asked a couple times to specify what came with the one showing $3,351. I said, “ok, I’ll take the one for $3,351.” Next, the entire contract was all on an iPad with no figures on any of the pages. I read over the summarized sections and initialed along the way. It was all fast and easy. Nick said that he was printing everything out and would return in a minute. When he did, everything was in a thick folder which he stuffed full of several brochures and told me to read over these when I get home because they described how the features of my warranty worked. He stood by his door and didn’t offer the folder until I got up and walked to him, then lead me out to meet Kevin. Kevin said that I would be getting a survey which would be based on his service. He said that those surveys impacted his pay and asked if I had any reason to not give a perfect score, that I reach out to him first so he can resolve any issue. Up to this point, I was very pleased. I finally looked at my paperwork after the weekend and was very confused. Nothing had a sales price and the items which were detailed didn’t add up. Plus, the amount financed was way more than it should have been. I reached out to Kevin and he had Nick call me. Nick sent the retail purchase agreement which I didn’t have and called to discuss. Interestingly, this had my signature on it. I discovered that the signatures and initials I had provided when agreeing to the verbiage summarized on his iPad were digitally transferred to the actual sales and contract details with all the monetary figures. The retail purchase agreement showed an additional $1,676 for optional accessories and a $909 appearance protection. At the very bottom, along with my $3,351 warranty was a $1,087 tire and wheel protection and $970 maintenance package. After replaying the details of what I agreed to in our conversation and the exact dollars spoken, he said he could easily get the maintenance and coverage items taken off and emailed me a product cancellation request. I signed and returned; he confirmed receipt and said he would have it sent to the bank that evening. When asked about the remaining optional accessories, he said that I had signed a piece of paper before coming to his office which included those. This would be what looked like the online printout laid across from me with attention called to the finance details at the bottom. Evidence in these items not being disclosed can be served by the fact that a 3rd version was given because the wrong truck with a lower price was originally used. Nobody caught that and in hindsight I can see the deliberate distraction from that portion. After reaching out to Kevin, I was told that all of their trucks come with those additional accessories installed and apologized if I missed that. I replayed what we had discussed and explained that I expected a resolution. He and his sales manager, Ruben Tarango, stopped responding to my follow ups. After 6 weeks, my bank confirmed one item for $970 was removed. In reviewing the items listed, they didn’t even see a $909 appearance protection. That must have meant that it wasn’t an added protection but baked into the vehicle’s sales price. Sadly, I received some chuckles when describing my situation with having extra things added and was advised to contact the dealership. Nick eventually reached out the department handling these requests and confirmed 2 were just taken care of and the last was still being processed, then asked that I give another 2 weeks before checking with the bank. If finance delivers on their commitment, sales is still blowing me off for the other $1,676, despite my attempts to follow up with no response. I can only assume that people who provide positive feedback for this dealer never discovered the hidden items they unknowingly purchased.

JR Beckwith Aug 27, 2021

I would not purchase from AutoNation again. It was the most unpleasant car buying experience. Let me count the ways I was unhappy: 1. I test drove a vehicle that come to find out was not inspected per my sales person as they stated they needed to keep the vehicle to do an "inspection" as I did not receive this vehicle for over a week after purchase. 2. I was informed they would not accept outside financing when I told them I did not want to do their dealer financing. I had secured a loan with my bank so I got my bank on the phone to see if they could work things out, however, the finance guy would not get on the phone with my bank. They did finally agree to accept a bank check from my bank. 3. They wanted to charge me $499 for tinted windows that were tinted prior to my test drive of the car. And they wanted to add door guards for $399. Tinted windows that were tinted prior to my purchase does not warrant $499 and $399 for door guards that probably cost $20. Their costs for these items were unreasonable. Additionally, I believe they removed the tint from the car when they finally had us pickup they vehicle after having it for more than a week. 4. I found a blemish on the car that we don't believe was there prior to the purchase of the car. Again, they had the car for over week after purchase. 5. We brought the car back for a dealer IOU where they were to fix a windshield chip and rotate the tires. We go back to pickup the car after again waiting for another week after purchase only to find that the chip was fixed but the tires had not been rotated. 6. We shared our challenges with a staff member onsite who said he would help us get this fixed. And asked to keep the car for 1 more day. He also said he would have gas put in the car and have it detailed for our trouble. When we were finally notified to pick up the car -24 hours after dropping it off. We find no detail on the car and no gas was put in the car. I am sure he had good intententions but I believe that management did not cooperate. 7. Let me go on to mention, that I was told they would hold a car with a down payment and yet on two separate occassions they held my car for over a week. - So about 14 days they kept my car and possibly more if I had not pushed the issue to return the car. 8. If I wasn't tired of looking for a car and if my daughter had not really liked the car, I would have ditched the car purchase with them much earlier.

Kay G Aug 9, 2021

Want to give ZERO STAR RATING!!! 1st time 6 years ago tried to by a car there. These guys tried to screw us! Shame on you! This time in April, tried to buy a vehicle there and these guys tried to screw us again! Shame on me! I should have learned After our visit to this dealership, I did purchase a vehicle from another dealership. They were extremely helpful. THEY did not require a BS service contract to buy their vehicle. THEY did not try to screw me with a 24% loan for 72 months. Finance companys kickback the extra interest over what they actually charge to the dealership by the way. I got a 12% loan for 54 months, payments we could afford, and free car washes for 3 months at the dealership. I realize that the car wash is just an added thing that costs them nothing, but it is something. I will NEVER set foot in AutoNation CDJR NRH Dealership ever again. I was so displeased by the way the manager tried to FORCE a $3k warranty just to pad their profit margin! I am telling everyone possible to avoid AutoNation like it was COVID! MANAGER QUOTE "I'm not selling you this vehicle without the added warranty to help make up our profit margin" MY RESPONSE "Im not buying something I don't want just to say yes to the vehicle" MANAGER RESPONSE "Keep it for 6 month and then cancel it to get reimbursed for the unused portion off your loan total" It put me off even more that I said I would pass on the DEAL they were giving us due to the warranty requirement 5 TIMES and asked for my license back before I got it. The sales person called the next day to ask if I changed my mind on buying? I ask if they had changed there mind on requiring the $3k warranty? My answer was their answer - NO I even called another AutoNation dealership later and spoke to a manager about the requirements put on the deal. They told me that was not the way they do business and that extended service agreement are optional if the customer wants it. Trust me, this is the nice version of what I want to say about this dealership! I am trying to be helpful to anyone else that might think they can get a good deal at this dealership. You can't! I sold cars for a few years and would have never treated a customer the way AutoNation CDJR NRH treated my family! If they have a vehicle you like, keep looking! A better deal elsewhere will show up, just like one did for me!

Scott A Harrold May 10, 2021

We called and spoke to a salesperson. We told him that we were very interested in the vehicle and would like to pay cash for it. The salesperson was very helpful on the phone and explained it was new to inventory and that he would push it through the "inspection process" and have it ready for us to pick up by noon the next day. We explained to him that we lived four hours away so we needed to be sure everything was good with the vehicle before arriving. We showed up the next day and they said they would not accept our check unless they ran my credit. I told them that was ridiculous but eventually gave in since we had driven 4 hours! They refused to accept an ACH or wire. I sat in the lobby for 30/40 minutes not knowing if they were going to let us pay with a check.(after driving four hours!) By the time I got the bill it had a $499 window tint charge.(for the front two windows!) The salesperson said "they tint all the cars." I said, "well this is not something I agreed to." He just kept saying "we do this to all the cars..." He led us back into a small office to speak to the finance mgr. We were wearing masks. The finance mgr did not ask us if he needed to put on a mask. We sat in the room with him for an hour. I explained that the salesperson was not rude but seemed clueless, very unconcerned and unempathetic. By this time I am already pissed inside and sick from worry. No customer recovery, no apology. He just smiled and started telling us about the salespersons personal situation and why he "had not figured it out yet." At this point I knew I had to just hold on and finish the transaction. He hands me the title paperwork and it describes the vehicle as a hybrid. I brought this to his attention and he said it was fine that I wouldn't have any issues with the title. He ran the check once and said it did not take that he could only run it twice. In a panic I said to my wife, "quick call the bank again." He said, "no sometimes the check reader malfunctions." He said, "it only lets me run it twice." He ran it again and it went through. I breathed a huge sigh of relief. He said, "what were you worried this whole time?" I said "yes, you guys have treated us like criminals since we told you we wanted to pay by check. We told you this on the phone before driving down here." He explained that due to COVID they have had a lot of people stealing cars and that they are taking extra precautions. That would have been great to know before driving four hours! I've never felt so terrible trying to purchase a vehicle. We drive the vehicle home and the back passenger door does not lock and the check engine light came on.(because we live 4 hours away we've already exceeded your warranty)

Eric Biggs Apr 15, 2021

A total joke! You are wasting your valuable time and life. I'm sure the other lots are awesome but the used car super center is a place for no one to ever do business. I would rate this place with negative stars if I could. I literally have nothing good to say about this absolute insult to consumers except that Samantha and B.Jules are the only people that seem to do their job. EVERYTHING about my experience has been terrible. Buying a car from here was a bad decision and was hands down the worst experience purchasing anything anywhere ever. I have never been involved with such an unprofessional, non-communicative, pass the buck, talk in circles, promises broken, non-responsive business in my life! My list of complaints is long, here is a summary. Bought the car it needed some service work. After days of hearing nothing and trying to get an update I was finally told the car was ready for pickup. I go in, it's not ready. I leave it to pickup a couple days later. Again, no communication from them. I'm finally told the car is ready almost 2 wks after I signed the lease. Pickup attempt #2, [oooh sorry oh you didn't get my message??? No the car isn't ready. We had to order a part. I don't know when it will be here but you can take the car and when the part comes we'll call you and give you a loaner while we make the repair]. I take the car and realize 2 days later they let me leave the lot with plates that expired 1 wk before I bought the car! Now, 3 wks later no one will respond to me and I am still waiting for 2 of 5 promised repairs. You want to buy a car from here, just DON'T you will regret stepping foot in this place and wasting your life here. Oh yea and while I waited on day 1 a salesperson told a customer they lost her car in transit and didn't know where it was but she could have a different car of the same value. She explained she already signed for the missing car and that is the one she wanted. I'd sure like to know how that was resolved. Still thinking about buying here?, read the reviews on as many sites as possible!

VW Jetta Apr 14, 2021

The SUV is nice, very nice. Autonation sold it to me and DID NOT DISCLOSE that the AC DOES NOT WORK! THEY KNEW THIS. THE VERY NEXT DAY after I'd picked it up, I called them, and Drakes EXACT WORDS WERE: "HOW DO WE KNOW IT DIDN'T WORK BEFORE YOU LEFT.." It has been a month and I STILL haven't received ANYTHING from the "Financing Company". Back in 2015, when I first discovered Autonation- when I bought a SUV CASH, they were LEGITIMATE. NOW, I DO NOT TRUST AUTONATION, they are a bunch of LIARS, And NO GOOD FOUL PEOPLE....once you sign the papers and drive off the lot, THEY HAVE NOTHING ELSE TO SAY TO YOU! You can call until you're blue in the face.... YOU WILL NOT GET THE ANSWERS OR THE PERSON (SALESMAN) THAT SOLD YOU THE CAR! The salesmen become VERY RUDE AND IRATE when you want answers! How dare Drake, with Autonation Chrysler Jeep and Dodge(NORTH RICHLAND HILLS) SAY TO ME THE VERY NEXT DAY "HOW DO WE KNOW THE A.C. DIDN'T WORK "! AUTONATION- RUINS YOUR CREDIT! Autonations sales men, try to FORCE you into the unwanted vehicles that have been on their lot too long! They LIED to me and said in order to run my credit, I would have to pick out a vehicle! And he ARGUED me down about this.... So, why did I have a ding to my credit before I even looked at anything! (REAL TIME CREDIT INFO using Credit Karma- I'm able to see the HARD INQUIRIES RIGHT WHEN THEY HAPPEN) The CREDIT INQUIRIES are NON STOP! I HAVE 9 HARD INQUIRIES ON MY CREDIT FROM DEALING WITH AUTONATION A FEW WEEKS AGO! 9 HARD INQUIRIES! My credit score dropped! I no longer have a "Good" credit score because of Autonation! I had no intentions on purchasing the vehicle I'd purchased... I came in, BY APPOINTMENT to purchase an Expedition priced at $5995.... Basically setting an appointment is a waste of time! I drove all the way to North Richland Hills specifically for this vehicle! I get there EARLY for my "appointment" and someone else is already just starting the process to purchase it! Basically, Don't look at or for NOTHING online! They will LIE to you and tell you its available.... make you come all the way there..... KNOWING IT'S BEING SOLD OR they just don't have it- and try to force you into one of those vehicles that have been on the lot too long! Very deceitful. Like your time and money don't even matter! The FINANCE DEPT, ALTERS YOUR CREDIT APPLICATION !! Financing changes your HONEST information and fabricates it! You fill it out honestly.... and as they are "typing it into the system".... THEY MAKE "MISTAKES".. yeah, sure... "mistakes" like changing your yearly income to $50,000... advising you to LIE to the financial company and tell them you make $50,000! Hello, I'm no college professor... but, wouldn't that make your loan and or financing VOID? If that financing doesn't go thru... THEN YOU'VE JUST LOST YOUR DEPOSIT! Because they WON'T REFUND IT.....NOW will you, AUTONATION? Too many bad reviews.... too many ANGRY customers! Too many no good, LYING SALESMAN JUST GIVING A xxxx ABOUT THEIR COMMISSION!! I WILL NEVER IN LIFE DO BUSINESS WITH AUTONATION AGAIN! ** I DO NOT WANT TO TALK TO ANYONE FROM AUTONATION!** Please keep your fake, apologies... if AUTONATION really cared, their dealerships would have better training and better ethics... they would be so much better dealing with customer service. I guess if I want A.C. in this truck I just bought from Autonation... I have to cough up $2,000 of my own money to get it fixed! No sir... I will consult with a Laywer 1st, before I spend my HARD EARNED MONEY to fix this Vehicle that should have already been "FIXED" from start! *NO WINDOW TAGS * NO WINDOW PRICE!

Never doing business with Autonation again Apr 9, 2021

DO NOT PURCHASE A VEHICLE FROM THIS SHADY DEALERSHIP!!!We bought a used truck in December. Sales guy barely knew anything about it but we had looked at the specs online and it seemed to fit our needs. Sales guy claimed all their vehicles had 125 point safety inspection. We test drove the truck and decided to purchase it. They made us wait hours for the finance person to help us. We arrived at 5 PM and didn't leave until 11:30 PM. Ridiculous!! Three weeks later while on a 9 hour road trip to South Texas, we notice a noise/vibration coming from the driver's front wheel/tire. We thought maybe it was because we were hauling a trailer. Nope! A few days later the noise got worse. Had to take it to a mechanic while on our Christmas break. They told us the wheel bearings on the driver's side were bad. Called Autonation and let them know about the issue we were having and wondered how it had passed their 125 point inspection. Our sales guy refused to do anything about it because we hadn't purchased an additional warranty. So here we are, 3 weeks after buying a new truck(well new to us), having to spend over $600 to replace the wheel bearings that shouldn't have gone out until the truck reached over 100,000 miles! And now, 3 months after having the truck and we still have not received the license plates or registration sticker. Have been calling the dealership for the past 3 weeks and keep getting the run around by their receptionist! Today I called the DMV to find out what the delay was. Come to find Autonation hadn't even submitted the paperwork and that's why we have nothing. The DMV sent me a link to file a dealer complaint. I gave the dealership one more chance to do what's right and called again asking for a manager. A person named Freddy took the call and said he would get in touch with Finance department and call in 15 minutes. Just as I expected, no phone call. So I've submitted a dealership complaint through the DMV and plan to reach out to the Better Business Bureau as well! Do not shop for cars at this place! Plus it is dirty as hell and not Covid safe!

Gram Vbg Feb 22, 2021

I have many problems with the statement "If you know of anyone who would appreciate the same level of service you have received" I feel I did not get great level of service in the negotiations either on purpose or mistake (which should not have happened) your dealership put in over $8,000 in extra options for oversized tires and wheels (WHEN IN FACT THERE WAS NO AFTER MARKET WHEELS OR TIRES INSTALLED ON THE RAM 1500 LIMITED) to off set the rise in trade-in value for my truck when caught doing this as we negotiated the trade-in value for my truck was told it was by mistake. That should not have happened. Then after two weeks of the deal and when I inquired about when and how my payoff check was sent to my lienholder I was told the check had been sent via overnight, when pushed and asked and pushed and asked I was told the check did not go out the prior two days when in fact by your Sales Director I was told the payoff check had been sent out to my lienholder. And two days later I received an email from your Internet Sales Manager that the check had not gone out yet; It took me numerous times calling and emailing to get answers about the payoff check. Then when I finally complained about being told one thing about the payoff check and than another in speaking with the GM of the dealership whom told me the check indeed did not go out yet after two weeks from the deal and two days of trying to get an answer about the payoff check. I made it clear to him to get the check out that day Thursday and again the payoff check still did not go out until Friday making the arrival of the payoff check to my lien holder on Monday making me pay even more daily interest in extra days the loan was open. This does not seem like a big deal but to me it's the finer details and tells me how I will be treated in the future with any issues of the truck. I know you and the dealership do not care and think these are small unimportant issues, however, to me they are huge and shows me the level of deceit, unprofessionalism, and lack of customer service by your dealership for someone who just purchased a $70,000.00 truck. Not bragging merely letting you know you lost a life long customer and someone who switched brands, who by the way has two career opportunities to now make an additional $10,000.00 a year making my salary well over the mid six figures a year and thinking of purchasing a 1500 TRX will not be doing so at your dealership nor will I recommend your dealership to family and friends. Your dealership is lucky I am not submitting this with email documentation for any reviews. Disappointed and disheartened customer.

Doug Iarussi Feb 3, 2021

s not able to have taken off the contract. The next Business day I had decided that I really did not want or need the wheel locks and since they had not been put on when they were supposed to, they could just refund me that money( FYI, wheel locks on Amazon are around $26, I was charged $199 for them at the Dealership) .I texted both Cole and Bailey first thing that morning and told them this. They both said they would speak with their manager and get back with me. And Cole did, telling me the Service Department had already charged them for them and they could not refund me. I happen to know that with a couple clicks of a button these wheel locks could have been put back into inventory no problem. He told me they were shipped out by UPS at 3pm that day and there was nothing they could do. I am thinking they were in breech of contract not providing me with equipment I had already paid for and I should have been able to receive a refund for so called mandatory " optional equipment". I spent 35k dollars on a brand new Jeep and they are nickel and diming me over $200 wheel locks I did not get to start with. I also realize why that is, because they would have had to refund me $199 for $26 wheel locks... I also checked with Cole two days after them mailing them to see where they were and he provided me with a tracking number which showed that had not been sent yet and only a label had been created. So they had not been sent at all. we are currently into day 5 and no wheel locks yet. Moral of this review is this: Salespeople will bend over backwards for you to make the sale and give you great service... as soon as you sign that dotted line they could care less and the after the sale experience has been less than stellar and for me that is the biggest problem. It is not about the 199 Dollars, it is the principle of selling you an optional add on you can't get out of, then not providing you with said add-on and when they get caught ( how many people do you think pay for wheel locks and don't receive them and never even know it), they will not make it right. Will I buy another vehicle from them in the future? Maybe. Will I expect them to provide great customer service after the sale? Absolutely not!

Nadine Doss Oct 30, 2020

The initial conversations by text between Cole and I were great. He was very responsive and worked on getting a breakdown of cost for me before I committed to driving 2 hours to get there. Once I got there I ended up working with Bailey, who was great and made the process very easy. My gripe is with their finance person, who had only been there a year and when i asked a specific question just said she did not know the answer. In any customer service business that should have been followed up by " ..but I will find out for you". Not the case here. She also forgot to have me sign one of the disclosure forms and I had to sign electronically 5 days after the purchase. I do chalk that up to being new, but the first part is just good customer service and should have occurred. Once we got ready to leave I noticed that my Jeep did not have Wheel locks even though I was charged for them. So I went back inside and told Cole , who was there, about it and he said they would send them out to me the next business day and I should have them within 24-48 hours. This was an add on I had not chosen, but was not able to have taken off the contract. The next Business day I had decided that I really did not want or need the wheel locks and since they had not been put on when they were supposed to, they could just refund me that money( FYI, wheel locks on Amazon are around $26, I was charged $199 for them at the Dealership) .I texted both Cole and Bailey first thing that morning and told them this. They both said they would speak with their manager and get back with me. And Cole did, telling me the Service Department had already charged them for them and they could not refund me. I happen to know that with a couple clicks of a button these wheel locks could have been put back into inventory no problem. He told me they were shipped out by UPS at 3pm that day and there was nothing they could do. I am thinking they were in breech of contract not providing me with equipment I had already paid for and I should have been able to receive a refund for so called mandatory " optional equipment". I spent 35k dollars on a brand new Jeep and they are nickel and diming me over $200 wheel locks I did not get to start with. I also realize why that is, because they would have had to refund me $199 for $26 wheel locks... I also checked with Cole two days after them mailing them to see where they were and he provided me with a tracking number which showed that had not been sent yet and only a label had been created. So they had not been sent at all. we are currently into day 5 and no wheel locks yet. Moral of this review is this: Salespeople will bend over backwards for you to make the sale and give you great service... as soon as you sign that dotted line they could care less and the after the sale experience has been less than stellar and for me that is the biggest problem. It is not about the 199 Dollars, it is the principle of selling you an optional add on you can't get out of, then not providing you with said add-on and when they get caught ( how many people do you think pay for wheel locks and don't receive them and never even know it), they will not make it right. Will I buy another vehicle from them in the future? Maybe. Will I expect them to provide great customer service after the sale? Absolutely not!

Nadine Doss Oct 30, 2020

I stopped to check out a FJ Cruiser on the "1 Price" used lot last weekend. I worked primarily with Matt who I really liked. After a short look-over on the vehicle I went for a quick test drive. I liked it and went home to look at financing options and asked in my communications with Matt if I could put some money down on it to hold it until I got funding squared away. The director called me and basically said that unless I was 100% ready to move forward they wouldn't hold the vehicle for any amount of down payment, citing if I changed my mind, it would be hard to get the money back and basically money down = down payment, etc. Ok, I'm 98% but I guess I get that, even if it other dealerships are be willing to reserve a car for a customer. I got pre-approval through a bank your dealership works with and went back to the dealership around 4:30 to go over the vehicle in detail and took another test drive with Johnny. He was very nice and helpful as I checked that the options that I didn't have time for on my initial visit. He walked me through the fwd, diff lock, etc. After Johnny and I arrived back at the dealership I told the Matt and the Director that I was ready to pull the trigger and filled out the credit app and was approved. About this time I see the FJ drive by with other customers in it, which I find a little confusing since I'm pre-qualified and committed. However the numbers that are coming back to me are not matching up to the pre-qual through Capital One. I didn't realize it at the time, but I was getting slow-rolled while another salesman was working the new customer who was engaged after I was for a higher interest rate. I have no way of knowing who was responsible for making that decision... The director or perhaps a finance manager, but someone realized the situation and perpetuated it. There is a certain level of trust that has to be realized on both sides of a deal, and the actions taken last night made it clear that is not something that is pursued from this dealership. Perhaps one could say, "It's just business," but this goes against what I heard on the phone with the director, which was the vehicle would go to whomever was "committed" and "ready to pay." I was the first in line ready and willing to do so. If I would have realized I was being pitted against another buyer after my commitment, I would have walked immediately. I fully understand that car dealerships are in business to make money and I know it has been a seller's market since early summer. However, I am actually surprised when the dealership put was willing to sacrifice integrity to gain for a few points from their share on an auto loan. Maybe I shouldn't be. It's probably a rare situation to have two customers ready to move on the same vehicle at the same time, but I guess that's what happened. Maybe I'm just old school, but there is something to be said about building relationships with your employees and customers. Every bit of research I've seen over the summer shows that dealerships are doing record numbers. However, one day the worm will turn. If an organization has been conducting ethical ways of doing business, there will still customers and staff who trust in your reputation and business practices that will continue to work with you in the future. I doubt most who have had an experience with the dealership will be willing to come back for a second time. I wish I would have read the dealer reviews before going in. If you've followed this far, do yourself a favor and do business somewhere else.

kirkw Oct 19, 2020

I was hooked up with Nate as my salesman. I knew it was gonna be bad when he kept calling me "dude". I'm 50 and deserve better. Anyway, we got into the process and I told him I was pre-approved and asked him to pull the vehicle so it didn't get sold and he responded by telling me "dude there are lots of people buying trucks right now, I cant do that". I had to remind him that I was trying to buy THAT truck right now. He was like...oh ok, let me talk to my sales manager. So he also lets me know that I probably wouldn't get as much as I wanted for my trade in bc you know, times are weird right now (they actually gave me 4k more than I thought I would get). Anyway we get 2 more hours down the road and I comply with everything and get an offer and he comes back and tells me a guy from California has already put money down on the truck and he can't sell it to me. So, at this point I'm pissed...BUT willing to walk away. Until he tells me the price of the upgrades on the truck. Where was that info when I was asking for it earlier......instead I get a sparsely worded text saying "its lifted". So we get into a text war and I tell him to grab some xxxxx and go challenge his manager and fight for me his customer and what does he do....sends me a text GIF that basically calls me a crybaby. And what does his sales manager do.....sends me another GIF of sponge bob crying and basically says LOL at my complaints. Bottom line, these guys.....from the top down......don't want your business. They have more time to engage with you in a GIF war than they do to help you secure a vehicle......and I can prove it with the texts IF their corprorate office ever wants to see them.....or anyone else for that matter. Its one thing to not go to bat for me as your customer....its a whole nother thing to try to ridicule me for your own incompetence and hide behind a billion dollar corporation while doing it.....basically challenging the shareholders to do something about it. Good luck and go elsewhere as fast as you can!!!

Will Aug 25, 2020

Purchasing a car from this particular AutoNation location was the absolute WORST car buying venture that I have ever experienced. We had to go to Dallas from NRH to test drive the car in question. Upon arrival I asked that they pull the car around because I was rushed for time only for my agent from NRH and the one at the Dallas location to argue over who was going to show me the car - unprofessional. My daughter liked the car so they brought it back to the location. So that we wouldn't have to wait long, we asked to start working on financing before arriving. Completed online information before arriving but still had to wait over 2 1/2 hours to complete financing (when there is a one price option and no negotiating, AND no one else in the finance office there should not have been a wait - unprofessional. The next day the car start jerking and pulling so I took it back (well within the 5-day period) and it only got worse from there. The manager test drove the car and experienced the same issues. From there over the next 5+ days we were lied to saying the car was taken to a Ford dealership to be looked at only to get back over there to be told it was never taken anywhere. A different manager said he drove the car and didn't experience anything so there was nothing wrong with the car even though his colleague verified there was an issue. After I told the second manager Jessie Saenz that I didn't want the car because I was not comfortable putting my daughter in it knowing there was a problem he hung up the phone on me. We called back and his tone was less friendly even rude. We asked if they could start the process to undo the financing and he said NO we had to be there in person... Once we arrived so I could take back the 2nd loaner car (the 1st was rusted out and smelly), I had to personally walk into the finance managers office after the previous customers were finished because he was not told we were there only to be told there was nothing we needed to do (so another lie from Jessie). I did make sure we got a copy of the down payment refund as well as information showing the deal was denied and they had the car back in their possession. Over the next week, I did visit other AutoNation locations and ended up purchasing a car from one of those locations and the customer service was totally opposite. The salesmen were very hospitable and we didn't have to wait unnecessarily long lengths of time for the finance manager. So I cannot say all locations are bad but I will never ever recommend AutoNation Chrysler Dodge Jeep Ram in North Richland Hills.

Donniese Jordan Sep 3, 2019

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