Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

We dropped our car off on Saturday right before closing to have it serviced. We didn’t hear from them on Monday. We called on Tuesday afternoon and was told the car still had not been looked at it. We received a message on Wednesday with only the price of what we owed to fix the car, no other info. After talking to the account manager he hadn’t even called our warranty. We were overcharged for the labor so our warranty wouldn’t cover what they charged. When we picked up the car they had somehow lost our warranty information. The whole process there was little to no communication from them. They acted like it was an inconvenience to do business with us. We will be in the market for a new family vehicle soon so this helped us eliminate this dealership when we start looking. When we told the service manager he told us to pay and move on instead of trying to use the warranty. When we told him we wouldn’t do business there again he said that was fine. I would never recommend the service department. They obviously don’t care about their customers. They kept us in the dark the whole time and we had to pull any explanations out of them. I’ve read previous bad reviews that have a response to contact the general manager. I have a feeling that won’t do any good. We told the service manager we would talk to the general manager and he said that was fine with him. I won’t buy a car from somewhere I can’t trust to fix it and not screw me over. If they had contacted us in a timely manner and let us know it would be 4 days to fix a pretty simple problem and that our warranty would only cover 30 mins of labor when they charged us for 2 hours we would have been fine. I wish I had read some of these reviews before bringing our car there. Sounds like some serious management and customer service issues. Most dealerships I’ve dealt with in the past want to exhibit superior customer service in every department, but not this one!

Kressa Bankston Jun 29, 2018

I hope everyone reads this. You couldn't do business with a more awful company. Auto Nation are a bunch of crooks who's bait and hook scheme bit them in the ass on my deal. I will also talk about how horrible unprofessional and arrogant DAVID BAKER the General Manager this dealership. To start with Auto Nation puts vehicles on line at a great price so you will call about them just to be told " I'm sorry that vehicle was sold last night and we haven't taken it out of our system yet". But I do have this vehicle on the lot. It's the old bait and hook scam. Since Auto Nation has a bunch of undertrained incompetent people working at their dealerships they can only chase their tail and lie so many times before they get wrapped up in their own lie. On June 25 2017 I found a ram truck at a wonderful price and contacted a salesman at my local dealership to purchase it. I was already pre approved. My salesman contacted this dealership in Ft Worth Texas to verify the vehicle was there. He was told it was and could start working the deal. I signed the paperwork to hold the vehicle and we started working with my bank to do the poet work. My wife signed her portion of the paperwork and since I work a hour and a half from home I couldn't sign as quickly. Later in the day my local dealer called me and said that the Ft Worth dealer didn't properly verify the truck and it was sold the day before spinning me into a world of pissed off I haven't been in a while. They contacted me apologized and offered no other solution to help smooth things over other that to find me another truck. After I calmed down a little I decided to call the Ft Worth dealer to see what they would do to make matters better since it was their fault. The used sales manager was a nice guy but said he couldn't help so I told him I wanted to speak to the General Manager. This goons name was DAVID BAKER. From the moment he answered the phone he was on the defensive mode and arrogant. I explained the situation to him and he started pointing fingers at my dealer. I asked how it could be their fault when the truck was at their dealer. He wanted to chalk the whole thing off as a "miscommunication". This was far far beyond that. When I told him I just wanted him to find me another vehicle and help me out with the price for the inconvenience. He acted as if I asked for his wife. He took offense to it told me there was no way he could do that. Before the conversation was over the was shouting at me to talk over me. I felt like I was talking to a mechanic not the General Manager of a nation wide auto dealership. I told him I would write the worst review he had ever seen and told me he couldn't stop me from doing that's and if that's what I felt like I needed to do them so be it!! No sir please don't do that what can we do to make the deal right. We can't come down to your offer but we can do this nothing NOTHING!!!! This goon could care less. I tried to call his cooperate office, like I told him I would and he didn't care and now I know because they are impossible to get in touch with. So instead I called Mopar and explained everything. They tried to call the dealership and NO ONE ANSWERED!!!! She said that defiantly doesn't look good. A report was filed and I was given a case number. Mopar was great to deal with corporate was easy to get on the phone and more than willing to help and even offered me 2 free oil changes for the trouble. End of story DAVID BAKER is a sneak sorry car salesman that somehow made it to GM Auto nation sure doesn't mind putting a moron in charge of things. Last of all I would be SHOCKED if Auto Nation responds to this post. Even more so if they do I can assure you they will offer absolutely nothing to make me happy. Buyers STAY AWAY!!!!!!!

Jordan Fleet Estess Jul 26, 2017

Was very unhappy with this experience over all. We couldn't find a parking place so we called and someone told us that we could find what we were looking for over at the used car side so after getting my toddler and pregnant self into the used car side we had a run around because the people standing around at the front didn't want to help us because we had spoken with someone on the phone even though they hadn't given us his name and we just wanted to look at something specific. Finally they tracked down a phone person and we had to wait for him to get off a call and hen he still didn't remember speaking to us and turns out the car we wanted to see wasn't even at this place but over where we had started so we needed to load back up and drive that way. Once we finally parked and went into the other building it took an inordinate amount of time to get ahold of someone to speak with and then they left for a really long time to pull up the car we wanted to see. Finally they said it was outside so we go out but no one has the keys so they leave us standing outside while someone goes to get it. It was warm and again I'm very pregnant and have a toddler getting fussy and there was no seating or anything. After a long time someone came out and said they couldn't locate the keys so needed to get keys to a different one. (Why didn't they just bring out the other keys?) so they go back inside leaving us outside to stand. Toddler getting pretty restless and belly really heavy after another really long time I go in to try and find someone and see the guy standing around. I walk over to him and overhear him asking someone to please go get the keys to the van we wanted to see. This guy said he need to go out and get the number of the vehicle first. - what had they been doing before I walked up to them?? It took another really long time but eventually we did get to see the car and it was fabulous. I'm definitely wanting to get one but wouldn't buy it from here because they seemed so unorganized and didn't value the customer experience at all. On a side note we eventually were able to go sit in a kids area and the toys seemed noticeably filthy like they hadn't been cleaned ever. No particular person was rude or anything, I'm sure everyone was doing his best and there maybe were outside factors or something (I like to give benefit of the doubt) but it absolutely could have been handled better.

Jessica Carpenter Apr 9, 2017

If it were possible to give negative reviews, then they would receive them. Let me start by saying that I am not one to write bad reviews, but I hope that by sharing this review that Autonation will work harder to provide better customer service in the future. I originally purchased my 2014 Jeep Cherokee at Toyota of Fort worth, but my Jeep had a factory recall so I contacted Autonation for the recall "repair". I contacted Autonation two weeks before scheduling my appointment and informed the scheduler that I would need to get there as early as possible so that I could be in time for work. The Scheduler assured me that they would have everything ready for me to go when I arrived (ie. paperwork and rental car). I arrived promptly at 7:30am the time that the scheduler assured me that Enterprise Rental car would be open and have a car available. When I arrived on time for my appointment, the Autonation service department representative who met me at my vehicle couldn't find my appointment in the system, was not aware of the recall that I was bringing my car in and the experience was just completely unprofessional. When they finally "located" my appointment, I was told that my rental car would be there in the next few minutes. Needles to say, my enterprise rental car which is within viewing distance of the Autonation dealership took over 25min to arrive. This first experience with Autonation was not pleasant but I was willing to look past the confusion. However, this quickly changed, when I got my vehicle home and realized that there were black scratches on my front bumper which were not there when I originally took my vehicle in to Autonation for the recall. I spoke with the manager Collin who requested I bring my vehicle back in and that he would repair the marks on my car. Collin did as he stated and my car came back without the marks. On my first visit, I had paid for my oil to be changed and tires rotated. As I was reviewing my bill, I noticed that I had a Misc charge for my recall. As I looked closely, the fine print stated, "dealer is not authorized to perform recall repairs on non-dealer brand vehicles." What a minute! I have a Jeep Cherokee and this is a Jeep Cherokee dealer....hmmm. Although it was only a $6.36 charge, it is simply the principle. This dealership obviously does not pay attention to detail and doesn't take it upon themselves to ensure quality customer service. I will never be returning to dealership for any work on my vehicle much less any future vehicle purchases.

Erika Mullen Dec 7, 2016

This has to be the worst possible service department known to mankind. On November 12, 2016 I took in my vehicle in for a routine check engine light. The dealership told me the problem was with the Engine Control Module, and the Transmission Control Module, and both of those computers had been replaced. I Picked my car up Thursday November 17th and not 2 days later while driving, Saturday November 19th, the transmission computer the dealership replaced went haywire. My car over revved to the point it almost blew the engine, and from that point onward, it would no longer shift out of first gear no matter what. I tried for hours to get a hold of the service department, but to no avail. They did not answer their phones no matter how long I waited on the line. I ended up having to call sales to be given any attention. A salesman gave my information to the service department and assured me that I would be contact, which did not happen until 5 and a half hours later. I tried calling the service department again multiple times, but again I was never answered. Finally I had to call sales again and eventually got in contact with the director of service. He did manage to get my car towed in for free so I at least got that benefit. At the dealership I was given a loaner car. It had recently been washed, but the inside was filthy. All the controls were grimy and dirty, and the car absolutely reeked of marijuana. I picked my car up the next Friday, the 25th, and they had fixed the problem with the transmission computer. Then again on Tuesday November 29th, my engine light came on again for the second time after receiving my car back from this dealership. I tried contacting the dealer's headquarters, but all my attempts have been snubbed. Nobody will return my emails, or make any contact with me whatsoever. This is truly the epitome of terrible customer service. This dealership simply cannot fix any problems with my vehicle without causing further issues. Unless this is the last Dodge dealership in existence, I would recommend you avoid this place like the plague.

Connor Goff Dec 2, 2016

My initial experience was fantastic. The sales team went above and beyond to the point that we literally changed our plans and stopped looking at other cars and dealerships. The entire experience went downhill from there. First the finance manager was unprofessional. He insisted on pushing extra add ins, some adding 50% to the payments. When I repeatedly told him no and asked him to please stop doing this in front of my son, and informed him that I simply was not going to add to the payment as I was at my maximum already he switched tactics. He also refused to stop telling me it was his duty to make sure I see the value and add these services. He insulted me and made it clear that 4 out of 5 people take advantage of the great offers (statistics do not bear this out) and he couldn't understand my hesitancy. He was very pushy. The only reason I did not walk out was my son was very excited and that I didn't want Rose who was our sales person to lose a sale for this unprofessional person. The next problem was getting the plates. The first problem was the way they treated my son. I will NEVER forgive this or refrain from sharing. When my son showed up to get the plates he was ignored and felt insulted and hurt. He is 17 but still deserves to be treated with respect because without him this car would not have been purchased. He finally left forcing me to have to go in with him. Next was my negative experience with Chrysler financing. We made our payment right before the due date. A day of two afterwards I get a harassing call from a debt collector. He indicated I did not pay my bill. He was agressive and rude although he did mello put when I made it clear I had made the payment but would work to figure out what happened and get them paid. Interestingly he would not allow me to email any proof that I had made a payment. I had to go out to Kinkos because they only accept faxes. Regardless we figured it out and the payment was made. Then a week after we resolved this I start getting more harassing calls from a debt collector. I call to find out what happened this time and was told nothing was wrong and that they did not call me. When I explained that I literally used the same number to call them back they finally let me speak to a manager who reiterated we were current with our payment and that he would look into this. THE BOTTOM LINE IS THAT I WILL NEVER SP ND ANOTHER DIME WITH AUTONATION. I WILL DEFINATELY CONTINUE TO SHARE MY CONCERNS WITH FRIENDS AND WILL NOT RECOMMEND THEM. Good job Autonation. It's a shame because you have an outstanding sales team.

EffluxEffects Dec 1, 2016

They played me well and suckered me! September 30 2016 I purchased a 2016 Dodge Ram Rebel from this dealership. First off they sold me a "new" truck that had 1,700 miles on it which I truly regret accepting. I drove it for a week and a half only to find out when I went to fill it up with gas for the first time that it would only take a quarter of a tank then would shut the pump off. Which was odd because when they filled it up for me the day I bought it, the sales man told me he had trouble "at the pump" but didn't explain it was with the truck. So I immediately took it in and they gave me a rental. A week later after hearing nothing from them I called only to find out they had sold me a damaged truck, the fuel tank and fuel pump were damaged. To make matters worse, they hinted towards it being my fault. Some customer service huh, but of course I explained I only had it for a week and plus it already had 1,700 miles on it when it was sold so someone obviously had driven it a lot before it was sold to me. The truck was not from this dealership, they actually picked it up from a dealership in Ennis. With that said they told me they would get back to me after they investigate this. What the hell??? No returned phone calls no help from my sales man, managers blaming each other for the delay. Absolute run around! Now almost mid November 2016, over a month later since I took it back to the dealership on October 14 2016 for warranty and I still do not have my "new" truck. It is apparently still sitting in the shop not touched until the dealerships decide to find out which dealership is going to pay for this work to be done. They are also still trying to play the "we don't know if you might have done this" card too, even though they sold it to me with this damage already done. I'm so stressed and saddened that I can't even enjoy the new truck purchase and now have no clue if I'll ever get this damaged truck they sold me, fixed. I've called the service department manager multiple times begging for an update and told "I'm still waiting on the sales department to tell me what to do." So I called the sales manager myself and he ensured me this would be fixed ASAP and he would call me back, yet no call and no solution. I've called corporate and no help either. At this point my first payment is due and I only drove it for a week and now still a month later I'm in a rental. Not only all this but they also messed up the transfer of my MILITARY DISABLED PLATES, that they promised they could easily transfer for me at the dealership. I'm going to take this as high as I need too. I've reached out to Dodge and have a case manager helping me fight this! The lates word from Dodge yesterday was it would be fixed yet the dealership is still sitting on it, maybe just to piss me off. Just an absolute horrible situation. I wish I never traded in my perfectly great truck that was paid off, for this drama and headache.

Fabian Mendoza Nov 16, 2016

My Jeep that I've had since 2009, in which I purchased in Georgia is fine. However, my recent visit with the staff and service at the Jeep North Richland Hills location was ABSOLUTELY AWFUL!!! After I made the appointment for service on a recall, the service technician could NOT find my reservation. Then I was told that my vehicle would be ready in 2-5 days, just for them to check to see if there was dust in the clock spring for my airbag, as they were already backed up. The price that I was previously quoted on the phone by a service technician, to request a separate look into a diagnostic for my car key, was incorrect when I arrived at the service department. The new employee told me that this was not a problem to correct, and they could take care of the quote I was promised. Moments later, after returning to get things out of my Jeep once it was dropped off, the same service technician was knocking on the window of my rental, again stated that he was the "New guy", and that they actually CAN NOT HONOR what I was quoted (which was a $45 difference). Two days later (although only a 0.2 hour diagnostic was performed), I arrived to pick up my vehicle and there was not a single customer service technician available or eager to provide me with any details specific to my service recall. The receptionist tried to interpret what my receipt stated, but was unconvincing as she was unaware to what was SPECIFICALLY done on my vehicle. When I called a few days later to get a better answer, a different female representative stated "I don't know why your receipt in front of you is different than the one I am looking at?" It then took roughly five to seven additional minutes while I waited on hold on the phone, for them to find someone qualified to answer my simple question. After declining the quote of approx. $300 to diagnose and replace my 1 car key, I was able to order 2 of the same keys online for $30, then have both cut and programmed at an independent location for $110 in less than 1 week. Lastly, to top everything off...the rental car location that they partner with (Enterprise rental car) charged my credit card A SECOND TIME when I brought my vehicle back, INSTEAD of returning the refundable rental deposit. I then had to correct this issue a few days later. The customer service is poor at Jeep North Richland Hills (as I also overheard a separate service representative complaining to his co-worker about while I was waiting on my rental car), and the staff is not motivated enough to perform the basic requirements of their job. There was also NO "good-faith" effort attempted to possibly regain this first-time customers business in the future. I hope to NEVER have to return to a Jeep dealership (as I DO NOT TRUST THE INFORMATION PROVIDED), and in the event it is absolutely necessary, I most certainly WILL NOT EVER RETURN TO JEEP NORTH RICHLAND HILLS!

G Ervin Oct 24, 2016

Called about bringing in my 2014 Jeep Wrangler for a rattling noise and a leak of some kind. Got told on the phone that I could not get a rental car that I purchased in my warranty until they diagnose the problem to make sure it was covered by my extended warranty. When I bought the car I was told it was a bumper to bumper warranty and their own employee told me on the phone that "ya the finance guys will tell you that to sell a warranty when it really isn't bumper to bumper". So I asked about making an appointment to bring in my vehicle in to be diagnosed and he said they don't do appointments that I just have to drop it off and wait, and that they are running a day behind. So I take my vehicle in on a Tuesday night hoping to get in line to be looked at Wednesday and the lady that helps us says "I don't know who you talked to but we are running 4 days behind". So I am supposed to go at least 4 days with no car?? Well she got it looked at that next day and lets us know it is a oil leak but they don't know from where or why and the ONLY mechanic they have there that can diagnose that problem won't get to it for 2 days. It's an OIL leak there isn't much of anything that leaks oil that wouldn't be covered by a warranty. But still unable to get a rental car. After a call to the manager the lady says ok we can get a rental car you just have to be there by 6 to pick it up. We were told it had all been arranged and the rental car place knew we were coming. Get to the rental car place and nobody had called them at all. The rental car place had only one car available and it was much smaller than the car I bought and paid for but had to take to the shop. Guess I was lucky they had that one car or I would still be without a car. The service department says they will call you and let you know this or that and you never hear from them until you have called over and over. I called the lady on her direct line over and over with no answer or call back. I called directly through the main number and get connected to the service department and she just happened to pick up the phone. That was the only way I got to talk to her. What in the world happened to customer service?? Don't you want to keep customers and get their repeat business?? I can't even bring myself to give them one star on customer service.

Tammy Oct 6, 2016

Jeep Oct 6, 2016

Service here is AWFUL once owed by Allan Samuels where they didn't care about customer service then and now owed by Autonation where they still don't care!!!!! I took my 2007 Ram for a recall on the driver airbag and was told to make an appointment so I did the 2-3 weeks passed and July 18th came which was the drop off date so I left it and was told the repairs would take about a day and I'd have my vehicle back the same day. When I called to see if the work was finished I got the run around and could not get ahold of the service adviser (FOSTER WELCH) over my truck. Then when I was finally connected with him he said it was sitting in the back lot not even looked at by the tech yet and said I would have to wait another day. The next day came and I called again still haven't even touched my truck so I tell them don't even mess with it I'll come pick it up so soon I walked in I waited about 15 minutes before anyone even spoke to me and most of the advisers were on their cell phones and finally Foster said are you here to pick up and I said yes, gave him my info and he said will the tech just pulled it in and started working on it so it will be about a 20 minute wait. I waited an hour and no one came to get me so I walked out to the shop found my truck and asked the tech in which stall my truck was in if he's even touched my truck and he mopes around and say ugh I don't think I've touched it yet they just brought it around and said to get it done real quick but no he hadn't touched the truck then finally said well it should be good to go they wrote up the paperwork that took another 30 minutes. So I was mad and walked back out to see my truck in the same spot in the techs stall, as i walked out i was greeted by the service manager and asked how I was doing I said not to well and walked out he then turned around and said smart something to the service adviser closest to him. So now I see foster drive up with my truck and paperwork and he says youre all good to go and I signed the paperwork and left as i left i noticed my inurement panel glass was cracked and it wasn't before i dropped it off gave foster a call and told him and have yet to hear back on whether or not they will replace the glass they broke!!!!!!

Cameron Sparks Jul 20, 2016

First, I filled out their application online the day prior at 5:30 p.m. The finance individual I was talking to said that he was leaving, but would make the internet sales manager aware and contact me as soon as my report was run that night. I wanted to make sure the finance guy I talked to knew that I had my score drop 50 points from recently purchasing my house and I would not accept anything more than a 6% interest rate. I did not receive a call that night as I was told I would. The next day I talked with my salesman at 12p.m. who tells me they have not pulled my report yet, they had already been open for 4 hours. Next, after they supposedly pulled my score around noon, the finance manager said he could match or beat the current interest rate on my car by a point. This was the reason I submitted my application in the first place, before I negotiate or even bother coming in and wasting my time, I want to know what they can do for me. My current interest rate was 2.99, I refinanced my wife's car with our credit union before our home purchase hit our credit report. I show up at the dealership and they start running numbers and they bring back my credit report with a low score (I knew this and told them the night before, hence why it was important to know my score before showing up). They offer me a 9.99% rate...some match or better. Third, they flat out lied on their website about the internet pricing. Look at it for yourself, a discount is applied and then theres an asterisk with "Rebates not Included". Well, to my surprise the sheet comes out with not only the 9.99% interest rate, but also the internet price with a "discount" of $1,500 and $5,500 worth of rebates. I thought that didn't include rebates?! Glad I got a screenshot of that, I am sure it will come in handy later on. Then the sales manager tried to make me feel stupid for assuming I could get a certain payment out of the deal based upon the interest rate I was told to expect and the internet pricing plus the rebates I was expecting. Turned out my math was still right, he just lied about his numbers and when finally caught and called out about it tried to confuse and redirect the blame. SHAMELESS. So to wrap it up, they don't respect your time, lie, lie some more, deceive you, and leave you with nothing. I wouldn't buy a vehicle from there if it was the last one in the country on principal alone. I was upfront about my scores as I knew them and willing to risk an inquiry for the chance to get a good deal on a truck, thanks a lot for returning the favor Allen Samuels. I will also be sharing my experience with FCA.

Preston Bakic Dec 12, 2015

After having a terrible experience at another dealer (Nissan) with the ole bait and switch routine I had contacted Allen Samuels via the internet. I had picked out a 2009 Ram 1500 4x4. Within a few min Jane, the Internet specialist called me and confirmed the vehicle was still available for purchase. I made an appointment for 2:30-3:30 the next day (7/25/15) to come over from Forney, Tx to see and drive. When my wife and I arrived we were promptly greeted by Bill Wagner our salesman to be. After outfitting us with ice cold water, Bill went with us on a test drive and explained all the features and creature comforts while absolutely making no pressure whatsoever on us to do anything. Back at the used car portion of the dealership Bill sat us down and while making sure we were comfortable started the paperwork and all the other necessities required to purchase my new truck. I can't say enough good things about Bill, Allen Samuels and all the other good folks there that day. We had a blast with the other salesmen that were there that Saturday with special mention to Aaron and his salesman friend while we waited for the deal to be finalized. On Tuesday 7/28/15 my wife took the truck back for the new car purchase detail to be done as well as Nerf bars installed. When we went to pick the truck up Saturday 8/1 the truck was immaculate, All the scratches were either buffed out or painted and clear coated, The Nerf bars were installed properly and set the truck off. Aaron took us over to the main building to introduce us to Joe the Used car Service mngr. Joe took us under his wing and went over everything they had done and made sure I approved of the work. After we possed the truck again we went back over to let Bill know how happy we were with our purchase and what an outstanding job all the team at Allen Samuels had done for us. I have worked for Dodge, Chrysler, Jeep dealers all my life and have never come across such a friendly, go way overboard outstanding place as Allen Samuels Chrysler, Dodge. Huge Kudo's to Bill Wagner, Jane, Aaron, Joe and the detail dept as well as the Finance dept for all the outstanding work you did for my wife and I this week. Thank you so much. Jeremy. P.S. Trophy Nissan you can go screw yourselves, Never have I had such a poor experience with a dealer.

Jeremy Stuckey Aug 2, 2015

After having a great experience at Allen Samuel's NEW car lot, my mother and I decided to drive over to their pre-owned lot to see what they had. As we parked our car, I noticed a salesman waiting patiently for our business by the door, like any other dealership would have. He waved at us and it was clear he would be our salesman - that is, until another salesman bolted out of the door and LITERALLY ran over to our car before we could even park it. We thought it was very inconsiderate for him to steal his co-worker's customer like that, but decided not to be rude and work with this guy regardless. Big mistake. I didn't get his name, but he had a very thick accent - it sounded Italian to me, but I am unsure. He was very persistent in showing us every single car we passed, whether it suited our clearly expressed interests or not. Keep in mind, it was 110 degrees outside and we were all sweating profusely. The inventory left much to be desired - the only car that was the model I wanted was three years old, had 30K miles, and had very basic interior for ONLY A THOUSAND DOLLARS LESS than a BRAND NEW ONE WITH LEATHER. Absolutely ridiculous. Plus, this salesman clearly knew nothing about cars. My mother knew more about car sales than he did, and he couldn't answer any of our questions. We very politely told the salesman that we would keep looking around the area for what we wanted and we would come back if we couldn't find anything. He ignored that and insisted that we come inside so he could run my credit. Again, we politely told him no, that we didn't want to waste his time since we knew that we would rather have a new car for that kind of money. He instantly became very defensive and began to argue with my mother, saying that you could NEVER find a car like that at a better deal and completely lied to us by saying that a new car of the model I wanted was thousands of dollars more expensive than what we both knew was true. He kept asking "Why would you want a new car when this car is just as good?" Again, we said No thank you, thank you for your time and he ROLLED HIS EYES and threw his hands up, said "Okay, whatever" and walked back inside. We couldn't get out of that parking lot faster. What a horrible, unpleasant salesman. It's a shame that one terrible, petulant child of an employee ruined our experience at that dealership forever.

UsedTucson Aug 8, 2012

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