Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

My experience with this dealership was horrible, customer service and communication was the worst I have experienced during a vehicle purchase. I am loyal Ram owner and having sold my 2014 Ram 2500 Limited last year, I missed driving a Ram so decided to look into another Ram. We decided on a Limited 3500 Mega cab dually this time around. I was very particular about the trim level and options I wanted. I actually found one with the exact options and color I wanted in Colorado and was already approved for the loan and was ready to fly up that weekend and pick up the truck when I came across another Limited from Auto Nation Dodge Ram in North Richland Hills with similar options and somewhat local. I decided to reserve the truck online Friday night and set an appointment for late afternoon the next day. Truck was supposed to be reserved for me until Tuesday October 13th. Saturday morning missed a call from Gregory, called him right back went to voicemail. Call dealership and spoke to Julie and was told to fill out online credit app. I did tell her I was already approved at another dealership but was interested in this truck because they were closer and ready to sign and buy that day once the details were worked out with them. She confirmed price and availability. I filled out online app, received email with approval, but never could get a return call after that. Long story short, never got a call back or even email. Never heard from Julie that day and received a text from Gregory at about 9:30 Saturday evening saying he was flying out to New York and would have Julie call me first thing Monday. I Left several messages, and sent several emails trying to contact Julie that Saturday and Monday which I never heard back. I am upset because we wasted a day and our credit was run with hard pulls which resulted in credit score drop, with no truck. I never did hear back from Julie or Gregory and throw in the towel. I go online that Tuesday to check the status of the truck I was interested in, and it was marked as no longer available and sold. Hmm, coincidence that I didn't receive any calls back and the truck is sold when it was supposed to be reserved for me? Was trying to give a Texas dealer business and purchase a almost $90k truck from them. Guess I wasn't worth their time even though I gave them a full day of my time and delayed a purchase from another dealer. Way to treat a fellow Texan AutoNation Chrysler Dodge. I did how ever receive one of those automated emails from Gregory, the customer satisfaction department, and the GM. I responded to both, Gregory via text and the customer service department via email sharing my dissatisfaction and still no phone call or apology from anyone. Wouldn't surprise me if I never do. I did how ever mention my dissatisfaction with Autonation Chrysler Dodge North Richland Hills to FCA corporate in a survey that I received from purchasing a truck from the other dealership. I have received better service from the 16 year kid behind the McDonald's counter buying a $8 combo meal then Autonation Chrysler Ram gave me. So very disappointing I received third-rate service. NO I would not recommend this dealership to anyone.

Tony H Nov 28, 2020

The initial conversations by text between Cole and I were great. He was very responsive and worked on getting a breakdown of cost for me before I committed to driving 2 hours to get there. Once I got there I ended up working with Bailey, who was great and made the process very easy. My gripe is with their finance person, who had only been there a year and when i asked a specific question just said she did not know the answer. In any customer service business that should have been followed up by " ..but I will find out for you". Not the case here. She also forgot to have me sign one of the disclosure forms and I had to sign electronically 5 days after the purchase. I do chalk that up to being new, but the first part is just good customer service and should have occurred. Once we got ready to leave I noticed that my Jeep did not have Wheel locks even though I was charged for them. So I went back inside and told Cole , who was there, about it and he said they would send them out to me the next business day and I should have them within 24-48 hours. This was an add on I had not chosen, but was not able to have taken off the contract. The next Business day I had decided that I really did not want or need the wheel locks and since they had not been put on when they were supposed to, they could just refund me that money( FYI, wheel locks on Amazon are around $26, I was charged $199 for them at the Dealership) .I texted both Cole and Bailey first thing that morning and told them this. They both said they would speak with their manager and get back with me. And Cole did, telling me the Service Department had already charged them for them and they could not refund me. I happen to know that with a couple clicks of a button these wheel locks could have been put back into inventory no problem. He told me they were shipped out by UPS at 3pm that day and there was nothing they could do. I am thinking they were in breech of contract not providing me with equipment I had already paid for and I should have been able to receive a refund for so called mandatory " optional equipment". I spent 35k dollars on a brand new Jeep and they are nickel and diming me over $200 wheel locks I did not get to start with. I also realize why that is, because they would have had to refund me $199 for $26 wheel locks... I also checked with Cole two days after them mailing them to see where they were and he provided me with a tracking number which showed that had not been sent yet and only a label had been created. So they had not been sent at all. we are currently into day 5 and no wheel locks yet. Moral of this review is this: Salespeople will bend over backwards for you to make the sale and give you great service... as soon as you sign that dotted line they could care less and the after the sale experience has been less than stellar and for me that is the biggest problem. It is not about the 199 Dollars, it is the principle of selling you an optional add on you can't get out of, then not providing you with said add-on and when they get caught ( how many people do you think pay for wheel locks and don't receive them and never even know it), they will not make it right. Will I buy another vehicle from them in the future? Maybe. Will I expect them to provide great customer service after the sale? Absolutely not!

Nadine Doss Oct 30, 2020

s not able to have taken off the contract. The next Business day I had decided that I really did not want or need the wheel locks and since they had not been put on when they were supposed to, they could just refund me that money( FYI, wheel locks on Amazon are around $26, I was charged $199 for them at the Dealership) .I texted both Cole and Bailey first thing that morning and told them this. They both said they would speak with their manager and get back with me. And Cole did, telling me the Service Department had already charged them for them and they could not refund me. I happen to know that with a couple clicks of a button these wheel locks could have been put back into inventory no problem. He told me they were shipped out by UPS at 3pm that day and there was nothing they could do. I am thinking they were in breech of contract not providing me with equipment I had already paid for and I should have been able to receive a refund for so called mandatory " optional equipment". I spent 35k dollars on a brand new Jeep and they are nickel and diming me over $200 wheel locks I did not get to start with. I also realize why that is, because they would have had to refund me $199 for $26 wheel locks... I also checked with Cole two days after them mailing them to see where they were and he provided me with a tracking number which showed that had not been sent yet and only a label had been created. So they had not been sent at all. we are currently into day 5 and no wheel locks yet. Moral of this review is this: Salespeople will bend over backwards for you to make the sale and give you great service... as soon as you sign that dotted line they could care less and the after the sale experience has been less than stellar and for me that is the biggest problem. It is not about the 199 Dollars, it is the principle of selling you an optional add on you can't get out of, then not providing you with said add-on and when they get caught ( how many people do you think pay for wheel locks and don't receive them and never even know it), they will not make it right. Will I buy another vehicle from them in the future? Maybe. Will I expect them to provide great customer service after the sale? Absolutely not!

Nadine Doss Oct 30, 2020

I stopped to check out a FJ Cruiser on the "1 Price" used lot last weekend. I worked primarily with Matt who I really liked. After a short look-over on the vehicle I went for a quick test drive. I liked it and went home to look at financing options and asked in my communications with Matt if I could put some money down on it to hold it until I got funding squared away. The director called me and basically said that unless I was 100% ready to move forward they wouldn't hold the vehicle for any amount of down payment, citing if I changed my mind, it would be hard to get the money back and basically money down = down payment, etc. Ok, I'm 98% but I guess I get that, even if it other dealerships are be willing to reserve a car for a customer. I got pre-approval through a bank your dealership works with and went back to the dealership around 4:30 to go over the vehicle in detail and took another test drive with Johnny. He was very nice and helpful as I checked that the options that I didn't have time for on my initial visit. He walked me through the fwd, diff lock, etc. After Johnny and I arrived back at the dealership I told the Matt and the Director that I was ready to pull the trigger and filled out the credit app and was approved. About this time I see the FJ drive by with other customers in it, which I find a little confusing since I'm pre-qualified and committed. However the numbers that are coming back to me are not matching up to the pre-qual through Capital One. I didn't realize it at the time, but I was getting slow-rolled while another salesman was working the new customer who was engaged after I was for a higher interest rate. I have no way of knowing who was responsible for making that decision... The director or perhaps a finance manager, but someone realized the situation and perpetuated it. There is a certain level of trust that has to be realized on both sides of a deal, and the actions taken last night made it clear that is not something that is pursued from this dealership. Perhaps one could say, "It's just business," but this goes against what I heard on the phone with the director, which was the vehicle would go to whomever was "committed" and "ready to pay." I was the first in line ready and willing to do so. If I would have realized I was being pitted against another buyer after my commitment, I would have walked immediately. I fully understand that car dealerships are in business to make money and I know it has been a seller's market since early summer. However, I am actually surprised when the dealership put was willing to sacrifice integrity to gain for a few points from their share on an auto loan. Maybe I shouldn't be. It's probably a rare situation to have two customers ready to move on the same vehicle at the same time, but I guess that's what happened. Maybe I'm just old school, but there is something to be said about building relationships with your employees and customers. Every bit of research I've seen over the summer shows that dealerships are doing record numbers. However, one day the worm will turn. If an organization has been conducting ethical ways of doing business, there will still customers and staff who trust in your reputation and business practices that will continue to work with you in the future. I doubt most who have had an experience with the dealership will be willing to come back for a second time. I wish I would have read the dealer reviews before going in. If you've followed this far, do yourself a favor and do business somewhere else.

kirkw Oct 19, 2020

Probably the worse auto purchase experience I’ve ever had – and I’ve had many! I found this vehicle online, and called the Richland Hills AutoNation on a Saturday morning. I was told that the vehicle had been sold, but the salesman took my name in case the deal fell through. The salesman called about 3:00 O’clock in the afternoon to tell me the truck was again on the market because the prospective buyer could not arrange financing. As typical of a high-pressure dealership, the salesman told me that I must come in right away because the previous buyer was going to come in with new financing on Monday. Keep in mind that everyone at the dealership dealing with me knew that it was a 3 hour drive from my home to their location. As I was about to leave with my wife (about 3:30 or so), I was called by the salesman telling me that they couldn’t find the keys, and I should wait for a call. FINALLY, at 5:00 I got the call telling me they had found the keys and I could start the trip to Fort Worth. I talked with at least two people (the salesman and his supervisor) on the way, even sending a picture of my driver’s license while on the road. They knew that we would not arrive before 8:00, and since I would write a check for the vehicle, to have the paperwork ready when I arrived, because at best I wouldn’t get back to the house before midnight. They promised that everything would be ready. We arrived at the dealership at about 8:00, and by 8:30 was ready to begin the paperwork process. The showroom area was a zoo! It was filthy, people were everywhere (most not wearing a mask) and I had to wait until 9:30 to see a finance specialist. By 10:30 and STILL not finished with the paperwork, I gave up and decided we would go back home without the truck. My wife was so tired she couldn’t keep her eyes open – It would have been dangerous to ask her to follow me through Dallas and three hours back home to arrive at 2:00 in the morning! I was so angry that I couldn’t contain myself! What should have been a simple in and out deal, stretched out over three hours late on a Saturday night. Unbelievable! As I was leaving, I told them that I would likely unwind the deal, but the salesman promised to deliver the truck if I followed through with the purchase. To really consummate the worst purchase transaction in the universe, the sales manager called me on Monday to renege on the promise to deliver the truck! Since they already had my money, I arranged for a friend to drive me AGAIN to the Richland Hills AutoNation if they promised to have everything ready and I could just take the truck and leave. Of course, they said the car would be ready and waiting. But guess what? They couldn’t find the keys to the truck again (and they only had one key with no FOB). After waiting 30 minutes for them to find the key, I was finally on my way. These guys are like a bunch of Keystone Cops! Nobody knows what the other is doing, and there is no coordination between the departments. Like I mentioned before, the place is filthy, the upholstery on the chairs is dirty and tattered, it’s just a thoroughly unprofessional organization in every sense of the word. I will never, ever be back!!

Ron Franks Oct 14, 2020

We have a 2019 Jeep Cherokee that was taken in for routine servicing in July. Robert Brown was our service advisor and recommended a consumption test on the engine as this year model is known for burning oil. The vehicle failed the consumption test and was dropped off 8/3/20 to begin work. The new engine was not approved by warranty until 8/26/20. Fine. I understand that it takes time to go through all of the steps, but 3 weeks to approve the work is a stretch. We were told the vehicle would be ready by 9/8/20 but was not able to reach Robert that day. My husband (who is a technician for another dealership) went to pick up the car only to find that the old motor was still in the vehicle and the new one was sitting on the ground still in the box. The motor had been there for about a week at that point. 9/10/20 I received a text from Robert saying that the car was ready for pick up. I want to state that Robert did his best in making sure that our needs were met and keeping in contact with us during this process, I understand that we are 1 in 10 or more other customers on his list daily. I had my car for a total of 15 minutes after pick up. I drove myself and my infant son to downtown Fort Worth to have my husband look the vehicle over. I never made it. The technician failed to secure the bolts that mount my brake caliber. The entire vehicle shut down on the exit ramp on I-30, leaving myself and my infant son stranded. One bolt had fallen out on the highway causing the caliber to shift and puncture my rim, locking up one side of my vehicle. The biggest issue I have was the lack of accountability from (now former) Service Direct, Chris Nevins. The impression I received was “Oops. We made a mistake, but we’ll fix your car and get you on your way.” Not once did he acknowledge the danger his technician put myself, my son and other drivers in. My car is now fixed (although they didn’t replace all of the damaged components) and I will never set foot on this lot again. ETA 9/28/20: Called to speak to the GM and left a voicemail. I now have a coolant leak in addition to the other issues that have yet to be resolved.

Heather Ritter Sep 28, 2020

This review pertains solely and specifically to the Service Department in AutoNation CDJR in North Richland Hills, TX. I purchased my 2020 Jeep Gladiator Rubicon on August 17th. I asked the dealer to install the Aux Switch bank in my 2020 Jeep Gladiator Rubicon as a condition of the purchase agreement. The dealer charged me for the part, and then failed to call when it arrived. I called 3 weeks later as I had not heard anything. When I called, they told me they had the part for over a week. I then scheduled the appointment for September 15th to have the install performed. The day I arrived, the service advisor told me they couldn't help me until the following day (September 16th) AND that they will require me to drop the vehicle off overnight, and that it would not be available for pickup until close of business on the 17th. So what originally should have taken 1 trip and a day to complete cost me 3 trips and 3 days of lost time. Now, it is my understanding that when you make an appointment with any business offering a service, it is not unreasonable to expect service and, in this case, a technician with an open bay for your vehicle AT the time of the appointment. Apparently AutoNation CDJR in North Richland Hills, TX does not see things this way. I had to reschedule numerous things to accommodate this new time-line, and the only thing the Service Department had to say was a fairly sarcastic "Sorry" with a shrug. This is not a critique of the work performed nor of the technician who performed the install. I met with the technician who was very nice, very professional and took the time to explain the entire process of the install to a fairly frustrated customer (me) and I have been very happy with his work. This review is solely a critique of the Service Department and Service Advisor Team and their ability to properly plan, schedule and execute that plan. They couldn't even provide a loaner vehicle, I had to get one from the sales team, which was not their responsibility, but accommodated me anyways. I think from now on, I will be taking my service needs elsewhere. I have been a loyal AuotNation customer for almost 3 years, having purchased 3 vehicles from their dealers, a 2019 Silverado 2500 HD, a 2020 Silverado 2500 HD and now this 2020 Jeep Gladiator Rubicon. Personally, I dont feel as if AutoNation values its customers' time. Just my opinion.

Brandon Costanzo Sep 25, 2020

UPDATE: I contacted the dealership as requested. They told me there was nothing they could do about the money I had to spend on the repairs their people should have caught. Basically, they had done a standard state inspection, and it had passed. Nevermind that those inspections basically just check if your lights work and the computer doesn't have error codes registering. So they admitted they don't do thorough checks on their cars before sending you out in potential money pits or death traps, and if the car lasts longer than 5 days or 250 miles, too bad, so sad. They didn't care one iota that I had to spend my rent money on repairs that never should have been needed on a 10 day old car because they don't care to do a real check on their used vehicles to ensure they are safe. They did not care their laziness is going to result in a veteran and his family being homeless. DO NOT DO BUSINESS WITH THEM. They sold us a used car with MAJOR mechanical defects. Within 10 days of driving off the lot, the car began leaking coolant. We attempted to bring it to the dealership's service center, but they refused to touch it, and told us we were required to take it to a Toyota dealership. Once there, it was discovered the waterpump was broken, and would require being replaced as well as the thermostat. Those two parts always get replaced together; it's necessary for it to drive safely. Autonation then attempted to fight us on the warranty they forced on us even being valid because it hadn't been 30 days yet. To add insult to injury, when they did finally agree to cover it, they required us to pay the $200 deductible for going to a non-Autonation service center- which we had no choice in since they refused to touch our car. Then, the warranty was willing to cover the waterpump, but not the thermostat despite the two parts working in tandem. You cannot change the waterpump without changing the thermostat! So all told, in spite of the warranty, I shelled out $546 for repairs, on a car I had gotten less than 2 weeks prior, for a defect that had to have been there before we even bought the car in the first place. They don't properly check their vehicles to make sure they are safe! Then they fight you on what they should cover, and ignore any attempts you make to call them up about it!

Annie Nunyabiz Sep 23, 2020

I was hooked up with Nate as my salesman. I knew it was gonna be bad when he kept calling me "dude". I'm 50 and deserve better. Anyway, we got into the process and I told him I was pre-approved and asked him to pull the vehicle so it didn't get sold and he responded by telling me "dude there are lots of people buying trucks right now, I cant do that". I had to remind him that I was trying to buy THAT truck right now. He was like...oh ok, let me talk to my sales manager. So he also lets me know that I probably wouldn't get as much as I wanted for my trade in bc you know, times are weird right now (they actually gave me 4k more than I thought I would get). Anyway we get 2 more hours down the road and I comply with everything and get an offer and he comes back and tells me a guy from California has already put money down on the truck and he can't sell it to me. So, at this point I'm pissed...BUT willing to walk away. Until he tells me the price of the upgrades on the truck. Where was that info when I was asking for it earlier......instead I get a sparsely worded text saying "its lifted". So we get into a text war and I tell him to grab some xxxxx and go challenge his manager and fight for me his customer and what does he do....sends me a text GIF that basically calls me a crybaby. And what does his sales manager do.....sends me another GIF of sponge bob crying and basically says LOL at my complaints. Bottom line, these guys.....from the top down......don't want your business. They have more time to engage with you in a GIF war than they do to help you secure a vehicle......and I can prove it with the texts IF their corprorate office ever wants to see them.....or anyone else for that matter. Its one thing to not go to bat for me as your customer....its a whole nother thing to try to ridicule me for your own incompetence and hide behind a billion dollar corporation while doing it.....basically challenging the shareholders to do something about it. Good luck and go elsewhere as fast as you can!!!

Will Aug 25, 2020

Purchasing a car from this particular AutoNation location was the absolute WORST car buying venture that I have ever experienced. We had to go to Dallas from NRH to test drive the car in question. Upon arrival I asked that they pull the car around because I was rushed for time only for my agent from NRH and the one at the Dallas location to argue over who was going to show me the car - unprofessional. My daughter liked the car so they brought it back to the location. So that we wouldn't have to wait long, we asked to start working on financing before arriving. Completed online information before arriving but still had to wait over 2 1/2 hours to complete financing (when there is a one price option and no negotiating, AND no one else in the finance office there should not have been a wait - unprofessional. The next day the car start jerking and pulling so I took it back (well within the 5-day period) and it only got worse from there. The manager test drove the car and experienced the same issues. From there over the next 5+ days we were lied to saying the car was taken to a Ford dealership to be looked at only to get back over there to be told it was never taken anywhere. A different manager said he drove the car and didn't experience anything so there was nothing wrong with the car even though his colleague verified there was an issue. After I told the second manager Jessie Saenz that I didn't want the car because I was not comfortable putting my daughter in it knowing there was a problem he hung up the phone on me. We called back and his tone was less friendly even rude. We asked if they could start the process to undo the financing and he said NO we had to be there in person... Once we arrived so I could take back the 2nd loaner car (the 1st was rusted out and smelly), I had to personally walk into the finance managers office after the previous customers were finished because he was not told we were there only to be told there was nothing we needed to do (so another lie from Jessie). I did make sure we got a copy of the down payment refund as well as information showing the deal was denied and they had the car back in their possession. Over the next week, I did visit other AutoNation locations and ended up purchasing a car from one of those locations and the customer service was totally opposite. The salesmen were very hospitable and we didn't have to wait unnecessarily long lengths of time for the finance manager. So I cannot say all locations are bad but I will never ever recommend AutoNation Chrysler Dodge Jeep Ram in North Richland Hills.

Donniese Jordan Sep 3, 2019

I'll start by stating I worked on the Pre-owned side of the dealership. My deal started out ok. I found the vehicle I wanted, for a price that was acceptable. I came out of the finance office after 2 hours with a few more protection plans than I originally wanted, but hey, I expect that from the type of deal I was doing, so no big deal.. My issues started when I went to drop my vehicle back off to cash in the few things they owed me from the deal (this included a windshield crack fill-in, a Uconnect update, and a detail that was not done the day I purchased it). It was not conveyed to me that they would comp me a rental during that time, so under the impression I would need a ride (1 hour one way) from one of my friends to drop the truck off, but nonetheless, the first question I was asked upon arrival was "Do you need a rental?" Eye roll, whatever, just pay for my friends gas, I guess.. I was told this should be done in about 2-3 business days.. 2 weeks later, I pick up the truck (yes, 2 weeks), with a new windshield (instead of just a fill, that was required because they didn't realize at the time they promised the fill that it was a safety issue due to the severity of the crack, "Thanks."), and a detail (no update-as that was something I had to initiate myself, another thing not originally conveyed) and also MISSING EQUIPMENT that I had put into the compartment underneath my back seat. Granted it wasn't expensive, but regardless, it was gone. I have tried to make contact with several managers, however have essentially gotten curt responses and the "Dealership is not responsible for items left in the vehicle" run around. Ok that's fair, but I know that my vehicle was not broken into, and was in fact in your service dept., and that tells me one thing: There is a thief actively seeking valuable items in your customers' cars coming through the shop. So I know I won't be getting my equipment back, which is not ideal, but for the most part, my experience with this dealership was long, annoying, and severely lacked sufficient communication on timeliness, and expectations, and owning up to responsibility, or at least acknowledgement of it.

Lauren Denise Jun 12, 2019

THIS experience was terrible. I utilize Dodge due to my having multiple vehicles that I bought at this location. I usually have good service, but this time I was appalled. I took my Avenger in for a diagnosis Tuesday when they opened and was told could possibly take a day to get it in. No problem I understand there is a recall that has them back logged (my other car was serviced the prior week.) I did not hear from anyone Wed or all day Thur. Now we are coming to the weekend, so I call early Thursday evening and left a voicemail, No response. I call Friday Morning, another voicemail left, No response. I call a different Service adviser Friday evening, he places me on hold to come back and advise it's been diagnosed, but no estimate available for repairs looking for the part. He apologized let me know my service advisor was out, but she would be in Saturday morning and would give me a call. Guess what NO RESPONSE all day Saturday. I call Monday morning and my service advisor states still no estimate, because the part is no longer manufactured. She then finally calls me back Monday evening to advise will be around $2300 for the repair, but the part can not be found at this time. She goes into stored codes, and new problems that were not there when the vehicle was dropped off, and how this fix may not solve the problem. I provided suggestions as to what part to check , requested to speak to a manager, and or the repair tech. I was advised unable to speak to them, and of course "the mechanic already checked that, and it's a much larger issue that is irreparable". After 2 more days she calls me back supposedly exhausting all options: i.e. unable to find the part, or determine which wire, of many, could be causing the problem, and suggest I come pick it up and pay for the misdiagnosis. I took it to another Repair Shop Thursday evening (after hours), suggested the same part be checked, (It was unplugged) they fixed it Friday Morning and I picked it up after work Friday AFTERNOON. They quoted one price, but only charged half that price because of the suggested parts to check.

Scott Lasley Apr 8, 2019

I visited on December 13, 2018 and wanted to wait until after the holidays to let the events of my visit sink in and make sure I was not going on an off the cuff rant. I am sorry to say that it did not live up to my expectations. There are several reasons for this and I hope you have a few minutes as I would like to tell you why. #1. The Costco Auto Program. I was referred to this dealership through the Costco Auto program. This program according to their website is very straight forward buying experience. Which I did not get when visiting this dealership. I submitted the model and package I was looking for on the Costco website, and that info was passed along to your dealership. Desmon Clinton contacted me trying to help me find what I was looking for. The car I was looking for was not available so I was ready to order what I wanted from the factory. According to the Costco Auto Program I was supposed to receive the MSRP sticker and a Costco Auto Program price sheet. This is taken directly from the Costco Auto website. They did price out my vehicle for the factory order, but I did not receive the Costco price sheet. I was told that they could not get the price on the factory order because it did not yet have a VIN associated with it to put into the computer, and therefore could not give me a Costco Auto Program price sheet. (Talking with Costco customer service after my visit I learned this was incorrect. There is a few different ways to get the Costco pricing including on those being factory ordered, and that the staff at the dealership should have known this.) On top of this I was shown in the computer on several other models that are supposedly in the Costco program that the Costco program would only save me $200 off MSRP. I did not say this at the time, but I worked for Costco for 10 years and can assure you that one thing that Costco and its members look for above all else is quality and a good deal. For $200 off MSRP is not even worth the time and money Costco puts into this program for its members. The warehouse manager from the location I worked at has purchased his last 4 vehicles, and numerous other people I have talked to have bought cars through this program. I can assure you that they would not have wasted their time for only $200 off the sticker price. When I contacted Costco customer service they were very shocked at this pricing as well. Also according to the Costco website only certain authorized salespersons are supposed to deal with customers utilizing the Costco Auto program. When I submitted my request online I was sent a page with several names of individuals at this dealership authorized to work for this program. None of them were the ones I talked to or ended up dealing with during my visit. While Desmon did try and assist me there seemed to be some confusion on the staffs behalf on how the program and pricing worked. This left me less then impressed especially when I had to keep informing them what I was supposed to be getting as part of the program. #2. Pricing and shipping. Desmon and the staff found a close match to the car I was looking for. Unfortunately it is located in the State of Utah. When I inquired about the possibility of getting this vehicle shipped here to DFW I was told it was possible, but the shipping for it would be $1900. (I had a quote from another dealership that found one in North Carolina, and was told it would be $850 to have it shipped) On top of that the shipping cost of $1900 is absolutely astronomical and ridiculous. For $1900 I will fly to Utah and pick it up and drive it back myself. The MSRP sticker price on this vehicle was $45k. The staff indicated that if I ordered it that they would take off the shipping cost for me. Seemingly doing me a favor. When I informed them that the $45k price tag and options on this car were more then what I was looking for I was asked what I thought would be a fair price on the car. I indicated $38-40k. I was told that was way too low and they could not give it to me for that price. Upon my own research I learned that this car was internet priced by that dealership for $40k. When I informed the staff of this I was told that they could get the car for me for that price but then I would be charged the shipping cost of $1900. When I informed Desmon that I’m paying for the shipping either way I got a sheepish “well.. yeah I guess so” I found this attempt at not informing me about 1. the dealers internet price and no attempt to match it for my business and 2. the attempt to make it seem like you’re doing me a “favor” but actually hiding the shipping cost of the car in the sticker price, to be dishonest and in bad faith. #3. Overall customer service. While Desmon did help me price out and attempt to find the car. He seemed distracted during my visit, checking his cell phone several times while seated with me in the lobby as we were going over the package options I was looking for. I got the feeling that the staff was more interested in selling what is in the lot than what I really wanted When I indicated that if we could not find what I wanted that I was going to factory order it and was willing to wait for it to show up, that all interest was lost in trying to help get the car I wanted at a good deal. There seemed to be a lot of push back on pricing trying to get me to pay a higher price then what other dealerships had both quoted me in person, and showed on their internet pricing. With the car in Utah as an example, I was told that MSRP was the best they could do until I showed them proof from that dealers website, then suddenly the price was able to be dropped. To me this reminded me of the old slimy car salesman trying to pull the wool over the supposedly unsuspecting buyer. DFW is a large area with plenty of dealerships in it. Several of which are participants in the Costco Auto Program. If a dealership truly wants my business they have to fight for it. In this day and age of the internet being at your fingertips the odds of a customer only visiting one or two dealerships and not have an idea of what options and price they want are slim. This dealership was stop #4 for me, but the first Costco Auto Program participant. The others before had about the same pricing, but did not participate in the Costco Auto Program. The others who were not Costco participants were willing to drop their sticker at least to try and compete for my business. At these locations and this I asked a lot of questions. A lot of which I already knew the answer to, but waited for the answers. Honesty is #1 for me. If I feel I am being deceived I would rather drive to another city or even pay a bit more if I feel the crew is being fair and upfront with me from the start. In the end. I did end up going with another dealership for my purchase. They are a Costco Auto program participant and not only provided all the advantages of the program, but gave me a price sheet $1000 BELOW invoice (not MSRP) on a factory order for exactly what I was looking for. That is also before all the other possible manufacturer and dealer rebates are applied. So I ended up getting it for below $38k. Getting a automated email from the GM asking how they did and replying to his "personal email" also got no response. I guess they don't really care. Not only can I not recommend this place I will do all in my power to inform others of the lack of integrity, honesty and just plain ineptitude and steer them to a place happy to have their business.

Brian Janzen Jan 16, 2019

(**** UPDATE - SEE BELOW) - DO NOT BUY OR TRADE A VEHICLE IN AT AUTONATION DODGE NORTH RICHLAND HILLS *** NOTE - I CALLED THE GENERAL MANAGER, PAUL SOLOMON AGAIN TODAY WITH NO RESPONSE FOR 18-DAYS NOW... PAUL RESPONDS TO REVIEWS (SEE BELOW AND IN LOTS OF OTHER REVIEWS) BUT NOT TO HIS CUSTOMERS. THIS DEALERSHIP HAS NOW BREACHED THEIR OWN CONTRACT - BUYERS BEWARE !! - READ ON: There is no way to express just how BAD my experience has been since 2016 and thru 2019 with this dealership and the Dodge Promaster City Vans that I purchased for my business... I returned 2 - 2016 Promaster City Vans to this dealership for trade-in because of continuous break downs before and after the warranty was over. The last 10K miles alone cost me $10,000 in repairs. Each van had 70K miles... I could write a book about just how bad this service department is and how bad these vans are... I would never have sold these vans to ANYONE and been able to sleep. This dealership was happy to take the trades and bump the price $4,000 each. I'm fine with that BUT READ ON - I purchased the only good Dodge that would work for my business which was 2-Dodge Caravans (to be used as cargo vans)... NOW GET THIS - 6 Weeks later this dealership has not - as of yet - sent the pay-offs to my lender. My lender is calling me to make payments on Vans I no longer own that are now for sale / or sold by Autonation Dodge. This is Deceptive trade practices, Breach of their own contract, and as far as I’m concerned, theft. Again, I could go on and on (and I will at every opportunity, believe me) But suffice it to say - RUN AS FAST AS YOU CAN FROM THIS DEALERSHIP!!! AND DO NOT BUY THE PROMASTER CITY VANS (BUILT IN TURKEY!!!) *** NOTE - ONE OF THE TWO VANS I TRADED IN ON 12/3/18 - HAS STILL NOT BEEN PAID OFF AS OF 1/15/19 AT MY LENDER, ALLY FINANCIAL BY AUTONATION DODGE NORTH RICHLAND HILLS - BUT IS FOR SALE (OR HAS BEEN SOLD) AT THIS DEALERSHIP - THEY ARE 30-DAYS PAST THE 10-DAY TIME PERIOD IN THEIR OWN CONTRACT !!! **** UPDATE - FINALLY, AFTER 45 DAYS!!, ON 1/16/19 - THIS DEALERSHIP FINALLY PAID OFF THE VEHICLE I TRADED IN (ON DECEMBER 3, 2018) AT ALLY FINANCIAL… NOT SURE WHAT THE PROBLEM WAS BUT ABSOLUTELY NO EXCUSE FOR THIS... THEY HAVE IMPACTED MY CREDIT AND COST ME MONEY IN FINANCE CHARGES (DUE TO LATE PAYMENT) ***** I HAVE NEVER BEEN LATE WITH A PAYMENT OF ANY KIND IN MY LIFE, UNTILL THESE IDIOTS ENTERED THE PICTURE... THIS IS A POORLY RAN, OVER STOCKED, UNDER FUNDED, DYSFUNCTIONAL DEALERSHIP - RUN AWAY FROM THIS PLACE!!!

Macsterguy Jan 16, 2019

Buyer beware! Worst dealer ever! Be careful with salesman Anthony and their finance manager Bob Little! He said he will call the police if I don’t get out of his office because he didn’t like what I had to say which is the truth! I told him I’m not going anywhere until they will give my van back! We went there Saturday with already approved financing and wanting to see the truck we had in mind, come to find out salesman said that truck is not available and told us our finance company won’t approve anything over 125k miles on it w/c is a complete lie! Because finance company said they couldn’t find a link that this dealer sent them the car we wanted. They kept telling us to pick a different car and finally got my husband test drive a 2009 Acura which has couple problems w it, power steering was whining so bad and front wheel vibrating on highway speed! Made us wait for another two hours got back to us said everything got fix and car is ready to go, agreed on a $401/mos. 36mos terms and when my mom and husband got in to the finance office the whole terms was changed! This man Bob Little said he got the payment down to $396 but it will be on 48 mos with 18k mile warranty! Are you freaking kidding me! You got it down for $5 dollars and you want to charge almost $6 thousand dollar worth for an 18k miles warranty!??!! and you got mad when I said ethics just went out of the window when the terms changed!! Which is absolutely true!! Called Monday talked to Anthony said we’re taking the car back to them as we’re not happy he said we CANNOT fully take the car back as it’s over the 250 miles which again is a lie! Took back the car and this Bob Little said he doesn’t have the title of our van as it was sent to corporate, I told him that’s fine give me something in writing that you will give me back my title and he wrote on a piece of paper “Return title of 2005 Dodge Caravan” I said this means it was returned to us, he then grab the paper back and added the word “will”, he proceeded by telling us that there should be some kind of trust between us and when I said that’s hard to achieve as “ethics just went out the window when they decided to change the terms when my mom and husband walked in his office as that wasn’t what was agreed in the first place” that’s when he lost his freaking mind telling me “do you know I have been in the car business for 30 years and you need to leave my office or I’ll call the police!! I told him I’m not going anywhere until I get my van back! There was a nice gentleman who was willing to help us by putting the plates back to our car this finance person Bob Little called him the “N” word and that he was a “racist”!! Really!!???!! Where’s your work ethic!!??!! Absolutely no work/business ethics!!!

Sam N Max Nov 19, 2018

We dropped our car off on Saturday right before closing to have it serviced. We didn’t hear from them on Monday. We called on Tuesday afternoon and was told the car still had not been looked at it. We received a message on Wednesday with only the price of what we owed to fix the car, no other info. After talking to the account manager he hadn’t even called our warranty. We were overcharged for the labor so our warranty wouldn’t cover what they charged. When we picked up the car they had somehow lost our warranty information. The whole process there was little to no communication from them. They acted like it was an inconvenience to do business with us. We will be in the market for a new family vehicle soon so this helped us eliminate this dealership when we start looking. When we told the service manager he told us to pay and move on instead of trying to use the warranty. When we told him we wouldn’t do business there again he said that was fine. I would never recommend the service department. They obviously don’t care about their customers. They kept us in the dark the whole time and we had to pull any explanations out of them. I’ve read previous bad reviews that have a response to contact the general manager. I have a feeling that won’t do any good. We told the service manager we would talk to the general manager and he said that was fine with him. I won’t buy a car from somewhere I can’t trust to fix it and not screw me over. If they had contacted us in a timely manner and let us know it would be 4 days to fix a pretty simple problem and that our warranty would only cover 30 mins of labor when they charged us for 2 hours we would have been fine. I wish I had read some of these reviews before bringing our car there. Sounds like some serious management and customer service issues. Most dealerships I’ve dealt with in the past want to exhibit superior customer service in every department, but not this one!

Kressa Bankston Jun 29, 2018

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