Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

I purchased my Ram 1500 from Autonation CDJR North Richland Hills and have been in 4 times for oil change services. They have always taken great care of me. Twice I came in without appointments, and Craig was able to get me taken care of in a timely manner. Great team here.

Craig is an awesome service advisor - the service was quick and he communicated and explained everything great! Best experience at a service department by far! Will definitely be back because of Craig!

Great staff. Paul and Bailey provided great service . Top notch!

My husband and I found a vehicle we were highly interested in at this dealership. Being 2 hours away, we wanted to get numbers rolling so that once we made the trip down there, everything would be ready to go. My husband and I both spoke with multiple people.. No one could give us an "out the door price" or send a purchase order to our bank for them to run numbers. Anytime My husband called, he got the run around. "We will call you back" or "I'll have my sales manager call you." After dealing with this for well over a week, we finally gave up. This would have been the easiest sale ever. We literally just needed numbers sent to our bank, or even given to us to give to the bank. Very disappointed. I should have gone with my gut and what other reviews were saying.

It's a car dealership.....what can you say. Tony was our salesperson and we walked out of there with a new blacked out Grand Cherokee. Amazing vehicle😁

Buyer Beware, typical bait and switch used car sales. One of the primary reasons I went to AutoNation was for the 1Price and No-Haggle pricing and the promise that the price online would match the sales price at the dealer. They even advertise this in the vehicle pictures so it's front and center. I went to purchase a used vehicle at this location on 1/21/22 and was fully prepared to pay cash for the vehicle at the advertised price. However, when the sales person came back with the documentation, there was an added $1300 for wheel locks, door guards and window tint. Which firstly was not indicated online, and was in addition to the advertised price online, but secondly these services are also ridiculously overpriced as those services could be completed for a few hundred dollars. I then had to spend the next hour negotiating the bulk of the "extras" off, as they were not honoring the 1Price guarantee as these were dealer add-ons. So I did have to haggle down the price and they did not honor the 1Price guarantee. These are exactly the reasons why I originally chose AutoNation. I eventually purchased this vehicle as it was hard to find and it fit my needs, however I will NEVER use AutoNation again for a car purchase. In addition to the above, this whole ordeal took almost 3 hours to complete, and while we sat there, we had to witness a completely unprofessional environment including sales people congregating and making derogatory comments about other customers.

Be careful. Check your paperwork be careful shop at your own risk. The manager Jason Klein is the rudest unprofessional person I ever dealt with. He threatened me and kicked me out of his office. We were supposed to go over a contract one of the mangers messed up but he got mad because I proved he was wrong and he DID FORGE signatures to get his way. But he was so angry and ready to physically fight me. I wasn’t even rude I simply asked to go over contract but he said it is not his job and he doesn’t work for me but yet emailed me to over paperwork.? Did he seriously think I wasn’t going to meet him? They Also copied and pasted my initials on pdf form. But too bad they still missed some and send me unsigned papers that didn’t match. This case is on going …. Review to be updated 1/19/22.

We purchased a brand new vehicle from Autonation CDJR. Kevin Maher was FANTASTIC!! The best car buying experience we have ever had. I would definitely give Kevin 5 STARS. Reasoning for the 2 stars The service center at Autonation CDJR is a complete joke and would not recommend any vehicle to be serviced there. You can never get a service rep on the phone. After leaving voicemails you won’t receive a return call. When the repairs were done, they could not clean all of the vehicle fluid off the front axle. This is just some of the issues.

Bought a car for my daughter’s 16th birthday on November 30th, 2021. David Mekhail was helpful and great. Until now. The minute we got home I realized the backseat was missing the head rests. I immediately let him know and have had promises nonstop that I would get headrests. Still haven’t and he’s stopped returning my messages. Also, still have not received license plates and it’s now almost 2 months later. Not to mention, while we were there 2 employees got into a fight over a PEN and one shoved the other into the window and shattered it. All the employees and managers were walking around cussing and yelling and etc. Would not recommend going to this crap show.

Don’t go to kyle, don’t go to Isaac. They have been by far the worst sales people Ive experience. They sold me a car that will cost me $9000 to fix. And when I bought it they never spoke to me about any problems with the car. I bought the car mid november and it broke down at the beginning of december. I took it there to get it fixed and turns out that these irresponsible people never put my warranty in the system. it’s about to be 2 months and my car is yet to be fixed. I lost my job due to not having a transportation. If I had the option to give it a 0 stars I would. Save your money and Don’t be like me.

They had a vehicle Listed on auto trader for a specific price. They honored the price, but started adding in all these extras. I was trading in a vehicle for $14,000, and putting $10,000 down. That’s for a total of $24,000 off a car advertised for $46,888. I have a loan approval from Capital One, but said I would lose all my rebates if I use my own finance company. Their rate is 6.99% compared to my 4.45%. Same Bank! Once my wife was saying no, they started hard pressure sales. Started telling her that if we don’t take it someone else will! Wow! Okay, that is logical. They may rebuttal, but the truth on how these companies get so big isn’t because of honesty. I’m for making money, but not ripping them off or treating people like they are unintelligent. I would greatly recommend Southwest!

READ TO THE FULL... BIG DISAPPOINTMENT Unable to keep there word. Luis Rodriguez sold me my jeep If this dealership offers any free services make sure you get it in writing. I got paperwork stating I would get 5 free oil changes, well when I went in yesterday 1/17/22 for my 3rd at 8:30AM with appt the service department was not honoring my paperwork. Keep in mind I had already received 2 Free ones and my paper work said 5. I go to the sales reps and i talk to someone about this situation. They gave me some BULL that they can not honor it any longer. I said WHY??????? There is no expiration date and I have NOT COMPLETED MY FULL 5. What do they expect for me to get it changed every 500 miles for me to complete it? Someone was to call me back 1/18/22 and has not done so. Poor customer service each time i went in yesterday THEY JUST GAVE ME THE RUN AROUND. They just probably promised those just to get the sell.

Great people and great company to deal with!!i I did a lot of work online and on the phone with them and when I came in, the purchase did not get bait and switched, as soo often happens!! This is my third vehicle purchase it through Auto Nation all three were different locations in different brands we had a great experience at all of them

This place is a rip off when it comes to valuing your trade. WELL below market value and they claim that it’s because Autonation has an out of state department that handles the appraisals and they can’t go up on what they tell them to offer. I know that this is a lie because I have bought from a different Autonation several times and they can ALWAYS go up on what is being offered for a trade. Sales person “Gonzo” was not personable or friendly at all. It wasn’t until I saw the finance manager working on my deal that I realized that this was the same finance manager who gave extremely shady advice 5-6 years ago. I will never visit this shady Autonation location again.

Mrs Kimberly Louis is wonderful! She helped me get my first profit . She made the entire process smooth and I felt completely supported after investing the minimum of $1000 she made over $10,500 for me in a week . I highly recommend her to anyone who’s planning on joining the crypto currency market . Contact her Email: kimberlylouis110@gmail.com Or WhatsApp: +18145590560

This is one of the most manipulative scamming dealerships I’ve ever dealt with. I purchased a vehicle a few weeks ago and as soon as I purchased when I shared where I’d got my vehicle, I was advised by and associate that I should thoroughly review my paperwork because they are shady. I sure wish I had listened sooner. Last week I finally review my documents to find I was given almost $1000 less than I agreed to my trade, which added on negative equity ( mind you I was told they were giving me exactly what I owed I specifically said I wanted to make sure there would be no negative equity and Chris( sales director) and Daniel ( salesman) assured there wouldn’t be). As soon as I caught this in my paperwork I came to the dealership and asked to speak with the guy who told me they were paying my car off. They sent Chris and Daniel to talk to me, Chris completely denied ever being apart of my deal and Daniel told me he wasn’t the guy I needed to speak with. I have a great visual memory so I knew it was Chris that lied to me but they were telling me it was someone else that wasn’t there of course. Well that’s next day Aj the guy they claimed was all over my deal called and I instantly knew he wasn’t the guy… he agreed. All along it was Chris and after lying to me about my trade in amount he sat in my face and lied again about even being the person that shorted me for my trade. Of course he’s now out of office for a week, so I couldn’t even reach him. I wouldn’t recommend this shady dealership to anyone I don’t care what type of deal they try to trick you into.

Excellent work. Great service. 5 Stars!

The staff are friendly. However, Express Oil change doesn't seem to be a thing. I waited about 2 hrs for a basic oil change and then I paid almost twice what I have in the past. Dealerships are great for knowing your car but charge way to much and don't have fast service.

Five star service!! You want be disappointed with the services rendered at AUTO NATIONS,at this location. Excellent Service!!!

Great customer experience when I bought my truck and when I bring it in for oil changes!

Left my truck there for a week... twice! Both times they still had not started diagnosis after having it a week. The problem started after their previous Recall Repair. They will let me make an appointment to drop off the vehicle. Then put it in line to someday start on the repair.

After 4 1/2 months and $500+ I was given my vehicle back in the same condition ( shutting off at stops, battery draining over night, blown fuses, etc.) and told I need a new transmission that would cost $6,8—.00 (kinda blanked out after $6800 +). Was told it was fuse box was not! Was told cable from battery to alternator was is issue was not! Then after months torque converter had ruined the transmission with metal shavings. When suggested the torque torque converter was told “no we checked it not the problem!” So now I’m stuck with no vehicle. Thanks for nothing. Click

I’ve dealt with autonation a few times and they’ve always treated me like family. They’ll work for hours to get you what you need. Anyone that’s doesn’t do business with autonation is making a mistake.

BEWARE!! They don’t even deserve 1 STAR! I drove an hour to the dealership on a Friday night. They was in a rush to sell me a car and get the paperwork signed. Was put into something that I did not necessarily wanted but needed a car. Communication was great the first day but after the deal was made it was HORRIBLE. David my salesman was just as guilty as Jason Kline, Dustin Owens, VJ, Francisco and Alvin BakerI bought the car Dec 6, 2021 and had issues stalling within 24 hrs of having the car. It happened 7 times within that day. They had my car from the Dec 6 to Dec 22. Car had to many issues I did not want the car any longer. Drove an hr after being told there was other options to get there wait another hour to be RUDELY DISRESPECTED talked to by Jason Kline(Financial Director) and he cancelled my loan and told me to get out of his store. I traded in a car that had to be towed to the dealership and they expected me to drive it back home. 2 days before Christmas(going out of state) I had to go find another dealership for a different car. They withheld my deposit for 2 weeks and today Jan 3, 2022 my loan has NOT been CANCELLED! They do not want to own up to their mistakes so you want a headache this is the dealership to go too!

Cody was great. I highly recommend him. Please know that if you need information after the buy and call the dealership, you will encounter rude receptionists who put you an eternal hold. Customer service on that side needs to improve.

We live about 3 hours away and had already been to the area looking for a car with bad experiences and luck. When we found a car here, we drove back and were so glad we did. The experience here was outstanding. Our salesman, Anthony Gonzales, had the car ready for us to drive as well as other paperwork so that the process would be quick and easy. He never made me feel I was asking a dumb question. The finance guy, Jishai Lawrence, was amazing! He had such a great personality and got us an unbeatable rate. We will be coming back here again!!! 10/10.

When I bought my mustang from this dealership they said they would replace the brakes and recharge my AC before giving me the car and in less then 10k miles. Today I lost control of my rear brakes due to the bolts falling out while driving. The pads and everything are still new but whoever the technician was that put them on forgot to torque and thread lock my brake caliper bolts. After calling Autonation they told me that in order for there to be a fix to Occur they would need to diagnose it and probably replace the both brakes NOT UNDER WARRANTY BTW. They wanted me to pay them almost causing a wreck due to brake failure due to them not taking the steps and double checking a safety item on my car before selling it to me. Luckily I’m a mechanic myself went to school and have been a technician for 3 years so far And I can fix the problem myself having to buy new slide pins and bolts and maybe new pads and rotors since the old pads are bent around the sides that slide into the caliper and the rotor was grinding on the caliper. But I wanted to write this review because I would hate for this to happen without one being know about the service the do. Their technicians are obviously not paying attention to the work they are doing and also for their service advisor to then blame me for my brake bolts coming out while driving home from work lol. I would just hate for this to happen to some kids first car his/her mom just bought them. It wasn’t even a full year until something like this happened. Stay safe

I made the mistake of contacting these people to look at a used car. It started off well with good communication with a sales person. We changed our mind on the vehicle, communicated with the same sales person a day before to cancel the appointment and advised them I would reconnect with them via text if we found another vehicle of interest. Then hell started with these stalkers. Constant texts and phone calls from different sales people, emails, from different people. I tried to call to talk to a Sales Manger to discuss getting off their contact list and about their overly aggressive sales tactics and sat on hold for over fifteen minutes without anyone ever picking up the call. DO NOT PROVIDE THESE PEOPLE WITH ANY PERSONAL INFORMATION! Especially if you work nights. Sadly, I did actually find a vehicle I wanted from them on their website, but at this point I have lost any confidence that this is a professional organization versus a sales mill.

Kate Kim was the best sales associate ever. She truly made the whole car buying experience a pleasure. The finance manager was great too. I would definitely recommend AutoNation NRH to anyone.

I wouldn’t even give this dealership a one star. I bought a 2022 Grand Wagoneer which by the way is a $90k or more car and they sold me a faulty car. I took it in about 3 weeks after our purchase and while it was there getting fixed it got hit which damaged my driver side door. Which they said they would fix and take care of it. A week later I picked it up took it right back because there was clearly a crease down the door which they can’t tell me how it got hit nor will they tell me how they fixed it which at that time they clearly didn’t. They also left a huge part in my back seat which I don’t know where it came from. Also my seat heaters were still not working and they put rubber pieces in my sunroof to make it stop Rattling which didn’t work. Why would You want pieces of rubber stuck in my $90k car this is unexceptionable. So they wanted me to come pick out a new car since they can’t get the parts to fix my car for 6 to 8 months. They are depreciating my car by $10k when they are the ones that sold me a faulty car they didn’t work and then damaged it even further while In their Possession. So now they want me to come up with more money to put down on another car. So if I were you read all these reviews and listen to them do not go to this dealership. It’s the worst dealership around and I wish I would have read all the other reviews but mind you this is my 7th car that I have gotten from there and will not go back to this dealership ever ever again. So it’s Christmas week and while they are all with their families enjoying the holiday I’m stressed out paying for a car that I don’t even have. Hopefully Tony my sales guy will move on to a better dealership he is the only one that is helpful there. So kudos to Tony!

The absolute WORST experience I've ever encountered with ANY dealership service center. My jeep was in that shop for 3 months and in the last week we were lied to more than once about when it would finally be ready. Have you ever had to go 3 months without your vehicle with ZERO concern from the shop it was in? I couldn't even get a loaner car for the entire 3 months and they acted like they didn't care when I asked. Then they tried to give me a "service package" for my inconvenience. No thanks! If I wanted to get my oil changed, I probably wouldn't be able to get my jeep back any time soon.

A great group of people to deal with

The absolute WORST experience I've ever encountered with ANY dealership service center. My jeep was in that shop for 3 months and in the last week we were lied to more than once about when it would finally be ready. Have you ever had to go 3 months without your vehicle with ZERO concern from the shop it was in? I couldn't even get a loaner car for the entire 3 months and they acted like they didn't care when I asked. Then they tried to give me a "service package" for my inconvenience. No thanks! If I wanted to get my oil changed, I probably wouldn't be able to get my jeep back any time soon.

Very very very poor customer service when it comes to finance. I purchased a jeep in 18 and it was a,19 model. Moreover add an extended warranty. Traded the jeep this yr and didn't use the full warranty. Spoke to Isaac Garcia, in july he filled the paperwork out, but have received the balance yet. So i call and left 3 ot 4 message asking nick to call back, which he hasn't yet. Also spoke with the department mgr. He act like he don't give a dam. So plz go find another dealership that will treat you better.

From the time my family walked in the door to the time we left we could tell this was a great place to buy a vehicle. Great energy everybody was smiling salesguys we’re jumping around asking if we were ok. Great store and team. Daniel was our salesperson, could tell he loved to help and was very respectful for our time. Had vehicles we were wanting already pulled up and prepared. If you are looking online and do not see this store has what you are looking for still give them a call think you will be pleasantly suprised!

Marcus was very helpful and a great salesman,he was very attentive made sure our experience was pleasant and went smoothly.

I don’t normally leave reviews but I want everyone to stop in to see Marcus when you want a new car. I left out feeling good about my purchase. He provided additional help and service long after the sell. I appreciate his overall professionalism and his courtesy and concern.

Great place! Awesome staff Matu was so helpful and William the finance manager was outgoing. Would definitely recommend :)

The dealership was clean and the employees were very nice, I worked with Matu and he was awesome he was able to work with me on the vehicle I wanted and the price I wanted, and I was able to walk away with my Jeep and I absolutely love it.

$10k over sticker on most loaded Jeeps or Trucks is absurd. I’ll take my business elsewhere

I was very pleased with the service that Matu Ambaye provided me. Yes! Thats how good the service was I remembered his full name. I have bought to cars from here but these experience was top notch. He didnt meet me at the car and open my door, he didnt roll out the red carpet and pop bottles. You guy know houw car salemans are. Matu didnt do any of that he just was himself very friendly professional and knowledgeable. Matu went over everything with me he didnt make me feel like i was being robbed. I told him what i wanted and how much i wanted for. He was able to work a deal to my liking and i walked out with this beautiful 2021 challenger t/a 392. If i buy another car i only what to deal with matu. I had a very great customer experience with Matu!

My experience was great. Matu made my new truck purchase easy and quick. Definitely not the typical dealership experience you usually expect. I will recommend any and everyone to go there.

Experience at this dealership was amazing. The salesman , Mark Finnell was patient, knowledge, and kind! I highly recommend others, I'll return for my next purchase!

It was a wonderful experience from start to finish when me and my husband purchased two 2021 Charger GTs. Matu was a great salesman who listened to our needs and was there every step of the way. He made sure we got what we had come there to get and made us feel welcomed. His professionalism spoke volumes. Thank you for the great experience Matu. We would also like the thank Lawrence who is the finance Manager there Very professional and made us feel welcomed as well. Thank you both !

I had a great experience purchasing my car with Marcus Finnell, with autonation. He was great, he made sure I understood everything about the car and what I was going to be purchasing. Marcus made buying my first vehicle on my own easy as possible. Thank you Marcus Finnell of autonation .!!!!!!

The purchase process was smooth thanks to my sales guy Anthony Gonzales. He got my paperwork done and made sure I was taken care of even after I purchased my new Challenger. Make sure you ask for him and you’ll be in good hands!

Kevin Maher is a outstanding sales person. Very knowledgeable and easy to work with

If you're going to get a new car, Marcus Finnell is the guy to see. We've never had such an easy experience! This car purchase was a little more special because we went to buy our Son his first car for his 16th birthday. Marcus was more than just a car salesman to us and we had the pleasure of getting to know him on a personal level. We are blessed to still develop a friendship with him via social media. We love following all of his success in his business & personal life. He's also become a huge cheerleader for all of our son's success on the football field. We will never go anywhere else to purchase a car. Wherever Marcus is, is where we will purchase our next vehicle. The Colgrove's appreciate you very much Marcus!

Marcus Finnell was Awesome at finding the Perfect Vehicle for us. Will be returning for the next with him.

Kevin Maher @Autonation is the best! Great communication and smooth process both times. We won’t buy from anyone else.

Kevin Maher made this the easiest purchase I've ever made, extremely happy with how easy the process was! Very happy with our purchase!!

If you a looking for a Ram or Jeep, go see Kevin Maher over at AutoNation in North Richland Hills. Traded in my Jeep for a more practical vehicle for my family. Best customer service ever. He was there every step of the way without all the pressure that most salesman do. Service was so amazing I sent my god parents over there to buy a new Ram and again they had nothing but good things to say about him. I will be a repeat client.

Marcus Finnell helped me get in and out very quickly! He was very knowledgeable on the cars and made my decision very easy! Will be referring my family to him in the future! Thank you

I called Autonation NRH and spoke to Matu to set up an appointment to view a Ram 2500. Once there, Matu and other staff at the dealership were extremely friendly. We were able to test drive the truck I was looking at as soon as we got there and the rest was history. They provided the easiest and most laid back truck buying experience. Matu and the financing staff were great!

I've bought multiple vehicles from this location. Also had great experience with the service department. Rolando and Jonathan have always greeted me and made me felt welcomed

By far my worst dealership service department experience. Communication is horrible when I call I get the run around , I took my truck in on a Friday was told would be done on Saturday around lunch time little bit before lunch I called and texted to see how’s the progress going wasn’t until almost 3 a little to an hour left of them being open to be told parts were not available had to wait until Monday. Fine cool I understand parts are scarce now of days but would be nice to be updated and not have to blow up their phones to get answer. Monday comes around been calling texting all day no luck getting in touch until late in day and was told vehicle was on lift getting worked on so I head my way to the dealership 7 mins before the service department close and I get told the technician broke a stud inside my wheel hub assembly ,I use my truck for work my lively hood so at this point I been out of work for a full day. I asked if parts were on hand I was told their parts department closed wouldn’t be able to know anything until the following day (Tuesday) which they would order parts just in case first thing Tuesday morning in case parts wasn’t on hand. Come Tuesday morning I’m at dealership at open time to just check in(at this point I’m not confident / nor trusting of them at this point so I spoke with someone else since my advisor wasn’t in and they took down my number fast forward 9am spoke with service manager I was told that the part( stud was in stock and vehicle should be done by 12pm but if they had to order more parts would be 3pm -4pm. Come 11:45 I been calling and texting nonstop get no answer and when I did get an answer I was directed elsewhere then last person I spoke with asked who my advisor was I told them Anthony and she said ok hold on let me patch you through I was on hold for another 20 mins before he texted me a different story about my truck from when I spoke with someone earlier since he wasn’t there at the time. I then tell him how frustrated and upset I was but then didn’t seem to much to care. I’ve been without work for two days due to their negligence and failure with communication. I’m a driver I deal with customers all the time their communication skills are ridiculous all this mishap they caused me and didn’t even seemed to really care that they had me out of business for two days

Very easy process! Over an hour drive to get there, but worth it. Would definitely purchase here again!

I was working with Tristan Noble today. He worked his butt off to help us find exactly what we were looking for. This guy is hard working and won't try to get you into something you don't really want. I'll see him again.

So In July of this year I purchased a preowned vehicle from automation, I also chose to purchase the extended warranty. Within the 1st week I had to bring the car back to the dealership as the airbag light was on and it had an oil leak from the rear main seal. They kept the car for 2 weeks and assured me it had been repaired, keep in mind I don’t drive the car often as I have a company vehicle and am on call. So fast. Forward I talk to another dealership service tech who tells me the extended warranty is void because engine modifications that were done by the previous owner before I purchased the car. So I went to the dealership where I purchased the car on my day off to try to cancel the extended warranty and get reimbursed for the purchase of said warranty since it was void, the director of financing (he claimed) mr. Josh Kline proceeded to threaten me, by dragging me out of my truck and down the road. I then went to the new car side of the dealership and explained what had Happened and they told Mgr to go back to the used car building. I have made several phone calls and left voicemails every time, to which none have been answered. I am assuming I will not be able to get this resolved without a lawyer. I would rather not go that route, but would like someone that could help me to contact me.

Spent over three hours just waiting. It seemed like no one was doing anything but not sure since every one had disappeared. Then there was no one to issue the paper tags, the lady who does the tags has taken off and her supervisor, who is the only other one that can do the tags had also taken off. After about a half hour, more waiting, the salesman, Zach, finally managed to get a temporary two day paper. Just a very sloppy organization.

No follow up. Just want to sell a car but will not help afterwards

Cody made my car buying experience stress free and very helpful. Thank you Auto-nation & Cody, I will be back when it’s time to buy the rest of my family vehicles.

One of the best dealer experiences I have ever had. Anthony was super nice, helpful, and efficient. Everything worked like a well oiled machine. Several years ago I owned a beautiful 2008 Dodge Viper, but sold it after only a couple of years ownership because I could not find a capable and trustworthy dealer for repairs and maintenance. But I never took it here to AutoNation Dodge - NRH. If I had, I would probably still own the Viper because these guys in the Service Dept. are really top notch!

I have purchased a lot of vehicles and have always hated going through the process. I went into AutoNation Chrysler Dodge Jeep Ram North Richland Hills to buy the pictured truck and I have to tell you this was the best buying experience I have ever had all because of Bailey Avanzo. When I got to the dealership I told her what I wanted and she made it happen without all the normal BS you go through. Thank you Bailey!!!!!!!!!!!

Upon setting my appointment, I was told max time 1 hour 45 minutes. Upon arrival I was told 3 hrs because it was Saturday (scheduler knew that it was Saturday when I scheduled). When I was told my truck was ready after 3 hours, I asked had it been washed, I was told, yes. We approached the truck it had not been. So, there goes 20 more minutes of my day.

Francisco was amazing! I told him what I wanted and he made sure I got just that! He was always on stand by if I had any questions. I traveled all the way from Austin with no sleep just to make sure I got want I wanted. Thank you again guys!

Kevin Maher is one of the best sales guys I have ever purchased a vehicle from. He is a straight shooter. I am enjoying the Jeep that I have purchased from him. I will be back to buy again.

Satisfied with Anthony Johnson service, his approach with assistance and made the corrections in the computer about my truck and timing was guaranteed.

Many thanks to Marcus Finell with helping me purchase a new Dodge! He is 100% in your corner and you continue to be his customer, even after the sale is done. Marcus will always go the extra mile to make sure you are taken care of no matter what your question or concern is.

Kevin & Manny Are the bomb.com! LOVE MY NEW CAR! Very competitive with trade in $. Finance was awesome as well!

The service manager Jonathan was amazing. He started my evening with making my experience AAA. Jeremy was kind and understanding. There was a caucasian (so sorry I'm not sure I got his name) man blonde curly hair who help with my battery. Please make sure he get credit to.

10 days to fix a 45 min Problem is sad. to return the truck with low tire pressure is just wrong.

The work performed didn’t seem to solve the issue, but Matthew was helpful and friendly.

KEVIN DID AN EXCELLENT JOB WORKING WITH US TO FIND THE TRUCK WE WANTED. HE HELPED US TO UNDERSTAND THE TRUCKS FEATURES AND THE IN'S / OUTS OF ITS CONTROLS. I WOULD DEFINITELY SEND SOMEONE THERE IF I FIND OUT THEY ARE LOOKING FOR A NEW VEHICLE. KEEP UP THE GOOD WORK. THANKS.

I had a great experience purchasing a Gladiator Mojave here. Kate K was an excellent salesperson - quick communication, answered my questions, and had everything set up and ready to go when I arrived for my test drive. I did a ton of research before making a decision - Autonation easily had the most inventory and best pricing I found in the area. I would recommend checking them out if you’re in the market for a CJDR vehicle.

Anthony Williamson was awesome through the entire buying process! He made everything super easy and was never pushy! He answered all questions we had and continued to keep in touch after the sale to ensure everything was still going good! Awesome place to buy a vehicle!

Great experience. Smooth transaction. Marcus was good to work with.

Marcus Finnell was great to work with, I would definitely recommend!

Anthony was extremely knowledgeable and provided information in laymen's term. A Positive Spirit!

If you are in the market for a new Ram, I highly recommend the folks at Auto Nation CDJR in North Richland Hills. My sales representative, Marcus, was absolutely wonderful. He listened to all of my needs and more than delivered. The buying process was seamless. All the departments took such great care of me and I absolutely love my new truck!

My experience coming here to upgrade to a new Dodge Ram was wonderful! Marcos was a pleasure to work with and was so patient, thorough, and friendly throughout the entire process. I can’t wait to come back for another purchase! Marcos - Thank you again! I am loving it.

I found a car online being a 3 hours drive from my home and had the best luck landing Bailey as my sales person to work the deal. They had almost all the details ironed out before I even got to the dealership. Bailey is professional, a person of great character, integrity and willing to do what it takes to make things right. Incredible customer service and support, She took ownership of what turned into a pretty terrible situation regarding missed damage to the vehicle and filled the gap for layers of departments oversight and neglect. 5 stars for Bailey, if you shop this location insist to work with her!!

Excellent experience dealing with Bailey Avanzo. This is the second vehicle we have purchased through Bailey and we will do business again

Bailey Avanzo definitely showed me why AUTONATION is at the top of their "GAME"!!!!! Her willingness and attitude towards putting me in the truck I WANTED , along with securing an AWESOME DEAL, was above and beyond my expectations!!!!! Plus, she is a very NICE person!!!!!!

Had a great experience, all the employees were really nice. Was able to bring it down to a price I wanted, really happy about that, didn’t even have to spend a lotta time at the dealership.

Bailey Avanzo was great! We purchased a Summit Reserve Grand Cherokee L from her in July and she was nothing short of amazing. She worked with the managers to get us the best price. Today, I took it in to get a software update and some recalls done and she took care of everything and got me set up in a loaner when the service department wouldn’t. She’s a rockstar!

I recommend Bailey Avanzo to all my family and friends looking to purchase a new vehicle. There is no pressure and outstanding customer service.

1 star vecause I have to for review. Uncommunicative. Was told I would be quoted and notified before work was done. I had to call to get updates for my vehicle. The vehicle is in worse condition than before service. Tried to scam me to pay $1700 for something that was not the issue with the vehicle. Their estimate was way overpriced compared to the actual price of the part and what you charge for labor. Would never recommend taking my vehicle here. I am out of a vehicle now.

I wasn't pleased with the customer service that I received from Anthony. I had 2 cars ahead of me in the Express lane, no cars in the left lane, yet I was there over 3 hours. Josh saved the day. He came to brief his customer so I asked him to inquire why it was taking so long. He returned and said they were pulling my car in and asked if Anthony had came over to see me, he hadn't. I believe Anthony actually forgot I was there. At time of check out I asked him if he had forgotten I was there, of course he said no they were busy, I should have made an appointment. Poor customer service an apology would have suffice. I have had my car serviced at Auto Nation for 4 years. My previous Service Adivisor Tremaine was awesome. I never made an appointment, he always updated me on the status of my vehicle. Lastly I have NEVER waited 3 hours for an oil change or any other service at Auto Nation. Not acceptable. Period.

Bailey was awesome! Prompt and efficient, got me what I wanted and I couldn’t be any happier!!!

Very appreciative of Marcus & Bailey. Bailey was generous enough to provide me with information and referred me to Marcus since I was coming in on her off day & Marcus was able to get the job done. Excellent Customer Service, I was able to achieve everything I came there for. He deserves a RAISE! Also S/O to the Finance guy, can’t remember his name but he did a great job. Thank You Marcus Finnel, Bailey & the AutoNation North Richland Hills Team !

The process was well managed, informative and efficient. Luis and Julie understood my goals and needs in the transaction and made appropriate accommodations negotiating in good faith to come to an agreement. They treated us as a valued customer and sought solutions, good job.

Matu is very professional and provides exceptional customer care. I'm a very happy customer.

Dusty was great to work with, she deserves a raise. I had a very negative experience with the finance director which has already been reported. The vehicle is nice, better than the one I had picked out, although I have had to get the tires fixed and the cover under the front of the vehicle has come off. I’d be hesitant to refer any of my colleagues due to my experience with Jason Kline.

My salesman Christopher Creech was amazing and very helpful. He took time to listen to my wants and followed through with it. Definitely have a customer for life.

Matu and the entire team at AutoNation went above and beyond for me I would definitely buy again.

They provide me always with great service, just expect to be there a little while as they’re always super busy. The rep Lisa is great extremely helpful, attentive and proactive on helping you with your cars needs. My only advice is book your appt online much better service that why.

Kevin was very honest from the first time I spoke with him on the phone. I am very happy with my purchase. No bait and switch like Southwest Chrysler.

I like the fact that I did not feel rushed or pressured to do anything. I am also glad that everyone was friendly, that is what I expect as a customer. Thank you!

Very friendly and reasonable

My teen daughter purchased a used car from this dealership in October, with her hard earned money, and the car has been a problem from day one. They claimed to have fixed a power steering leak that we didn’t notice when we purchased the car, but they didn’t. They acted as if we were inconveniencing them, even in the first five days of purchase. The sales manager, Daniel, basically told me the car is your problem now. Then there was the oil leak. Then there was the dirty fluid. Then there was the motor mount. Then the brakes are worn out. Now there is an issue with the gears. We’ve already spent over a $1000 on repairs and we have already had the car parked for a few weeks because of all issues. Worst car buying experience ever! **I don’t want to call customer service when I’ve already tried to get assistance, to no avail. I even tried to get a refund in the 5 day window, but that didn’t work.

I will not use this dealership again for any service. The communication was poor. There was no priority on my vehicle. We requested some things be looked at while it was there -- the mechanic said it all looked fine. I had to send pictures of my vehicle (Jeep) and my husband's jeep for comparison to show him what was missing from the picture. Thankfully my husband had taken a pic before we took it. This was a used vehicle purchased from a different auto nation, which thankfully I purchased a warrantly. It more than paid for itself. I trusted buying it that it had been checked out and was in great condition. I do not feel good about the work being done by a mechanic that is lazy and chooses not to see something unless I point it out. That is not good service. I also have to say that having a service advisor as the third party that I can talk to is frustrating when they aren't mechanics or at least able to discuss things. She didn't know much about it.

I brought a car in for a repair we discussed it thoroughly the paperwork was written up with the requested repair identified when the car was given back to me I was told to repair was done and the vehicle was operating properly when I got the vehicle home and checked the item that was repaired it was still exactly the way it was when I dropped it off and it’s broken condition I wasted an entire day having to stay home while they dealt with the vehicle and then they requested me to bring it back I again was not offered a loaner I was told I’d have to leave the car there all day so I’ve got my own rental and I’m going to get Chrysler to pay for itBut I am very unhappy with the service I received at AutoNation Chrysler

Thank you for being great in your customer service. Josh was friendly and down to earth. Great to work with.

I believe this is the best service department in the metroplex!

1. None of the telephone numbers on Rolando Garcia's business card got me to speak with him re completion or pick up of my vehicle. Although this is NOT his fault, it is the fault of AutoNation. AutoNation MUST DO BETTER. 2. The tires were not inflated properly to correct air pressure.

This is probably the worst experience I've had with a brand and a dealership ever. Issues I brought my vehicle in for and how to replicate them were ignored until they couldn't be ignored anymore, leading to false promise dates and additional time added to repairs. I was without a vehicle for almost 4 weeks combined with no attempt to explain a reimbursement process or assistance in arranging a loaner or rental car. I had to initiate all follow-ups as days and at one point a whole week went by with no updates. I STILL don't have paperwork for some of the repairs supposedly done, so either the repairs needed were misrepresented, or I have a service advisor that is clearly disorganized and doesn't communicate and can't be trusted. I have asked for the paperwork 3 times so far in writing. Either way I will definitely not be returning and will definitely be letting everyone know of my experience. I will continue to request paperwork for the replacement of the fuel tank that I am still owed, or, if this work was not actually done, a written explanation of why I was told that it was being done, and what was happening with my vehicle for that particular week.

Best service department in the metroplex!

The service we had was absolutely wonderful. They had a huge selection of vehicles. They explained every detail as we were purchasing our truck. Every staff member at Autonation was so nice and welcoming. I highly recommend this location.

Excellent service couldn't ask for anything more. PROFESSIONAL all the way. Thanks1

Attempted to purchase a 2020 GMC 2500hd. Spent a week trying to get the finance APR with monthly payment. I could never get an answer as to why no one could provide this information. A week into trying to purchase the vehicle the price is now 7k more than the online price was. I do not recommend doing business with a bait & switch company such as Autonation North Richland Hills

Elizabeth was very helpful, professional and a pleasure to deal with! It's people like her that make Auto Nation so successful. Thank you.

Craig Stamps, my service advisor kept me informed the entire time my truck was in for repair. The repairs were made in a timely fashion and my truck is running great again.

I worked with Ryan! Ryan was awesome he understood what I was looking for and understood what price range I wanted to stay in he wasn’t some pushy salesperson, he made sure I was good which I appreciate!

Vehicle got past the 5 day guaranty and as of the 8th day was leaking oil all over the place. Kyle's manager said he would send out a tow truck after arguing with him and it never showed. This ain't right. I understand we're past the 5 days, but to be totally screwed with a hunk of junk on the 8th day is wrong.

First off I’d like to say Chris Creech was phenomenal!! He was able to give me the best deal possible with a no pressure sale. He’s just such a unit of a man. When my children grow up and they're looking for a role model, I’m going to tell them the tale of Chris at Autonation. Chuck Norris ? John Wayne? Dwayne “The Rock” Johnson!?! No.... Chris Creech at Autonation. In ten years time this name will ring from the sky as we Gods children, are lifted to the heavens. When god calls home his children, all will know the tale of Chris... the man, the myth, the legend. The car salesman.

It was an absolute terrible experience. They are very unprofessional. This is my second new car I've sold here..tried giving them another chance this year after doing exact same thing last year. They have truly lost a great customer. I've never seen such a reputable place be ran by such trash of a staff..totally running this AutoNation into the ground. Highly highly disappointed.

Great selection of inventory, and terrific experience with our salesperson, St. Louis. Finance Manager, Nick K. was personable and professional as well. Very satisfied customers who made the two hour drive from Burkburnett, Texas. No regrets or complaints.

I have always had a pleasant experience with dealership

When I first came in I was just looking at the prices of the car not there to sign any papers or run my credit yet. Kevin Louis was the sales person that came up to me that night I already told him what I was looking for but also told him I wasn’t there to sign any paperwork just yet. So he got a attitude and then he brought out the car asking me do I wanna test drive it I told him no I had already done do the day before so why would I test drive the same car again? We proceeded to go back in and he gave me this and told me to start filling it out. This was the second time I told him I was not filling out anything he got an attitude about that. Once we sat down and talked about numbers about my trade in I decided to wait to wait a day just to think about it. I asked him could I take a picture of the paper he not only decided to get a attitude about that but then he threw the paper at me! I was not only disrespected but was also thinking to myself is he serious?? I knew at that point I was never going back to this dealership again, luckily his sales manager came over and she was very respectful and nice. I told her to just let me have a day or two to think about it because it’s a big decision to make. I came back in the next day and got the car. I highly recommend this Autonantion but I definitely don’t recommend Kevin he’s a terrible sales person and needs to find another place to work if his attitudes are going to be that bad!

Excellent experience.

I took my car in for a recall and was told it would be a few weeks. I am going on a month without a car and was given an eta now of 12/9. I have a case # open and I was told they would try and have my car before 12/9 but that I would need to find a rental car in the meantime and that they could reimburse me at $45 per day. In my contract it shows that I will be provided a car whenever my car is being serviced. I have called around to different rental services and everything is well over $45 per day. I took my car in a day after making a car payment and I will be making one here again soon on a car that I have not had and will not have for another month. I have tried to speak to a supervisor and all that they have done is transfer me around and I have yet to actually speak to anyone.

Walked in during lunch hours... every parts adviser ignored me except the BUSIEST one!!! This guy got me situated so quickly and properly I wish I got his name!!!! Thank you sir!!!

After reading reviews I wish I would have taken my business elsewhere now! Here is another unsatisfied customer, I bought a brand new Jeep. Got home no license plate bracket & my car was missing the protective cover under the hood. Reached out to my sales person was told would get back to me. Never did. So got in touch with sales manager he also said would check into. Still no response back. It’s been weeks and now my taillight on a brand new car is not working call manager back, he sends me to service and I can’t get to anyone straight to voicemail have left serval no response back at all! This dealership is only going to sell you a car. When problem arises don’t go to them looking for help. Moral of the story when you give 50,000$ for a brand new Vehicle you would think customer service would be a higher quality!

THIS PLACE HAS ZERO CUSTOMER SERVICE SKILLS! THEY WILL SALE YOU A VEHICLE BUT THAT IS ABOUT THE EXTENT OF IT.

My wife and I bought a new car at this dealership a few months ago. To be honest, we had a small issue with the car, but sometimes that just happens. The dealership went above and beyond to resolve our problem and make us happy. Very grateful specifically to Jonathan and Dustin

Kevin Maher is my salesman that I worked with on purchasing my 2021 Jeep Gladiator Overland. Extremely helpful, a veteran too, he made the purchasing process easy for my wife and I after we had a terrible experience at another dealership. I will recommend him to others looking to buy a Jeep as his knowledge was impressive. Can not say enough about his professionalism and just kindness. I am looking forward to the many years of fun I know I will have in my truck....So looking for a great salesman at this dealership...ask for Kevin! PS his manager was nice too and came and asked me and my wife if we needed anything or had any questions....a plus too!

From the moment I arrived for my appointment, I realized there was no organization at all! After pulling into the service line, and waiting on direction on what to do next (I waited for about 20 minutes with no one even inquiring if I needed help), I went into the service center and stood (in what I thought was a line near the desk) waiting for someone to ask if I needed assistance again for another 20 minutes or so as everyone sat at their work stations, and walked past me as if I wasn't there... Finally Matt Thompson, whom was being trained in this department was passing by, and stopped to see if I needed assistance, he wasn't able to do anything in the system yet but he asked Rolando Garcia, whom had been sitting in front of where I was standing, not once acknowledging me, to help me please... WORST experience ever, and he never even called me back as he promised about my key fob, I called the service department back only to find he had gotten off work, and he knew, we talked, about me staying in the area until I heard back from him, so very unprofessional!!! Matt Thompson was the only customer care qualified person I encountered throughout my entire visit on this day, and he was NEW!!!

I bought a Jeep Grand Cherokee from them not too long ago. The guy who sold it to me made it seem like I was getting a great deal at the time. Well a few days after purchasing I notice damage all around the car. When we bought it they said the carfax report was clean and no accidents on record. Looking back now I should have looked myself because it had been in 2 different accidents, the last one being almost considered totaled and the dealership bought it from auction. This dealership will do whatever to sell you a car.

Beware if your buying a used vehicle here, if the vehicle does not have gas in it and it’s empty you have to bring your own gas to fill it up, I bought a tesla from this dealership and I spent 8hrs up there and when I went to go pick the tesla up it wasn’t even charged, so I had to spend $131 out of pocket to have it towed so I can charge it… and when I asked them for a reimbursement they told me no!

Not really there to help the customers. Literally there to drain their energy and money unnecessarily.

This dealership is the worst dealership I have ever bought a vehicle from. They do everything wrong from the beginning to the end. I only stayed doing business with them because I don’t shop dealerships, I shop certain vehicles. And after all the lies, smoke and mirrors, and haggling about a fair deal for hours, I get delivered a scratched up new vehicle. First attempt for delivery, truck was still dirty. 2nd attempt truck was covered in a paste. After washing it off, truck showed a bunch of scratches. Some deep that they covered up. Brought it back to them and they promised to fix it. They simply waxed it down with black finish wax and after washing it again, scratches galore. I now have swirl marks like crazy from their “fix” and still all the old and now newer scratches from their terrible job. I wish I never bought from this dealership and if you read this, stay away from them. Their prices on the internet are not what they truly are so don’t fall for going into the dealership.

Worst dealership I have ever bought from. Lies, deceit, poor promises. And after treading through all that, get a brand new scratched up vehicle their people did. And it has not been fixed. Stay away from this dealership. There are too many choices to have to come to here.

Waste of time. Never again.

This place was so unprofessional, they’re pushy, and LIARS. If I could leave a zero star review I would. Long story short Marcus Finnell told me if I put a 1000 dollar deposit on a car I can get a refund if I see it and end up not liking it. The day comes and I decide I don’t want this car, he says he’s bringing his manager and brought a finance person over to try and bully me into choosing a car. I’m not settling so they say actually you can’t get a refund. So they basically hustled me out of 1000 dollars, I don’t recommend this place at all!

I have tried for 3 days to reach the service department, today it has been 3 hours straight, I have sent message through messenger, chat on both company and corporate web sites, nothing. Even when people chat with me they say someone will call, they never do. Then get a message back saying call customer service and no one will answer, this is a revolving problem and I am at a loss after this long no one will still help me or call me. In my business if someone called and said we wont call them back, my manager would be all over me, and I wouldn't do anything till I dropped what I was doing and reached out to the upset customer

Had a great experience Manuel Velásquez is an amazing sales professional. He made the whole process smooth and easy and was super understanding and found the best vehicle for my budget I am so happy I definitely recommend Manuel super professional and was on point on everything.

I am not Anthony. I am his wife, Wendy. It took a minute for me to get to five stars for AutoNation. However, I stuck with them after having a bad experience and they corrected the situation. They didn’t make me feel badly about it. In fact, they bent over backwards to make sure things were right. Gary in finance I helped me get the best deal possible on my jeep. Freddy listened to my problems about my purchase and helped make everything right. Amanda oversaw quite a bit with this transaction and she helped steer me in the right direction. They worked as a team and won me over as a team. I’m very happy with my jeep renegade. Thanks to the team at AutoNation for helping me with such an important purchase.

Absolutely awesome. I cannot tell you enough how easy it was to drive out with a brand new vehicle. Miss Kim was very helpful with everything and the finance team was an absolute dream

I go to see a car they had in their inventory as I am there, they cannot find the keys to the vehicle (very unprofessional). So, they say while we look for the keys lets do the approval. They run my credit get it approved and guess what... the car is not available, but they have another one I can look at. I should have known to walk out of the place as soon as I walked in it was filthy dirty and it stuck so bad in there. According to them "they are remodeling" but it does not look like they are. Do not go to this place.

I loved shopping here. Went to check out a car, there was absolutely no pressure and no hassles. Walked away totally happy with a machine I was only dreaming of owning. Ask for Irfan ("Mr Z") and deal with confidence. Brandon was great too.

At first things go smooth until they get the deal closed and the money! They lack communication and overall honesty!! Me and my husband went in a Thursday to check out a vehicle, the finance was very expensive so we decided to pay full price. We left a deposit or as it was going to be withdrawn from our bank acct. Anyways we were told all had to be done was a oil change and state inspection. Following day (Friday) we went ahead and closed deal. We waited over almost 2 hrs! Just to sign paperwork that mind you was going to be ready for us when we got there. (Or as told) So after we sign and give full payment. Our sales rep says the vehicle isn’t ready. That service tech for inspection left at 5 and so on. So we went on and agreed it would be delivered following day (Saturday). Again Saturday came and I felt like I was bothering because we didn’t get any updates at all. I was texting him frequently, multiple times before I even got response back, then he came up with oh they are changing the brakes and they had to order parts and so on. I was furious, I wanted honesty! If they would tell us the real deal we wouldn’t be bugging on what’s the hold up. I mean a vehicle paid for in full and you can’t give it out yet? Obviously we were needing it. Then Monday came and still no vehicle update. Decided to call and speak to the Director Daniel, he was quick to address the issue and by 4pm I finally got word the inspection was done and ready. Then again waited in sales rep he was going to manage the delivery process but then didn’t reply anymore that Monday evening. Tuesday came and I called sales rep and his phone was off. . So I called the dealer and they told me it was his day off! Again lack of communication. So I stayed wondering who the heck was going to deliver the vehicle. I called Auto Nation again and let them know the situation then also let them know their accounting personnel or someone had withdrawn our deposit twice!!! & our bank was going to reverse that payment! So finally around 1pm Tuesday our sales rep messaged me, he mentioned his transport left early Monday and didn’t come back til late so that’s why he couldn’t bring it Monday evening. (Umm again I would of rather much you let me know rather than no answer at all). To finalize that day the vehicle was finally delivered til 5:30ish pm. of Tuesday. . I know our sales rep might have not had fault at the vehicle taking so long but things would of been very different if we would of been spoken with truth since the beginning. Auto nation is quick to close deals and get money but not to prioritize a closed deal with customers. I think Auto Nation shouldn’t close a deal without letting customers know the vehicles aren’t even ready. That’s our experience with Auto Nation. Therefore, If you don’t mind waiting days for something you fully pay for. go ahead and give them a try otherwise look elsewhere, where they actually appreciate your time.

I was so amazed at the fact my car was serviced after I purchased it and its as good as new. wow. thanks to sales associate "Mr Z" / irfan and the service manager for doing this. I love this BMW M5. thank you.

Slow service

Unfortunately my experience was not a great one. From the second I walked in, it felt like I was bothering the representative, not to mention that nobody even try to greet me (even after looking straight at me). As for the work, my truck was at the dealer for 3 days, and no work was performed. My service rep would not answer my calls, and I had to send many text to get a update. I ended getting frustrated with the lack communication, and lack service, that I went to pick up my truck. I did not mind if they where working on it and it was taking days, but with no communication and in the end no work was done in 3 days I had to take it back. Just to clarify I had requested 3 different services (oil change, speedometer re-flash and transmission check). I was looking for a premium experience, but at least a basic one where the work done. If I could give 0 stars I would.

I took my car in for one day service work. Service advisor asking for 2 days. I have no problem with it. After 2 days got a call we screw up and damage your car but we ill fix it for you. Autonation should take responsibility and accommodate customer with rental when they are missing due date and accidently damage customer car. This cause customer without transportation for several days. Dealership totally try to avoid responsibility taking care customer. Make customer call Chrysler Customer service and Chrysler can only offer $25 rental fee reimbursement for only 3 days. If anyone can find rental in last minutes for $25 please let me know. After 5 days in the shop the car was not put back correctly all sensors was lid up like xmas tree. Service advisor siad they should test drive and don't know what happen. I tell you what happen someone is lying and someone not know what they are doing. Back to the shop for someone to fix the issue. Two days later issue fix but more scratch damage discover. One more days in the shop. Issue was totally dealership responsibility but they will take no effort to take care customer. Pretty much we screw up and too bad your take care yourself. I will not take my car for inflate my tires with this dealer. Shame on them.

Had a terrible experience with their customer service, either they don’t answer the phones are they aren’t helpful even in the slightest. Had some service work done on my vehicle that took 2 weeks to complete, when it was time for me to be able to pickup my vehicle they informed me that despite there being no balance left to pay I wouldn’t be able to pick up my vehicle because a body shop brought it in, and due to their “policy” and “by law” they have to release it to a body shop, regardless of the fact that the vehicle doesn’t belong to a body shop it belongs to me! Worst experience.

Unfortunately my experience was not a great one. From the second I walked in, it felt like I was bothering the representative, not to mention that nobody even try to greet me (even after looking straight at me). As for the work, my truck was at the dealer for 3 days, and no work was performed. My service rep would not answer my calls, and I had to send many text to get a update. I ended getting frustrated with the lack communication, and lack service, that I went to pick up my truck. I did not mind if they where working on it and it was taking days, but with no communication and in the end no work was done in 3 days I had to take it back. Just to clarify I had requested 3 different services (oil change, speedometer re-flash and transmission check). I was looking for a premium experience, but at least a basic one where the work done.

I took my family to buy a new car jeep grand Cherokee L over land from them awesome person his name Kevin and this a guy he do the possible things to my family and I appreciate him and I appreciate the company

Worst dealership in DFW from financing, to maintenance. I wish I would’ve have known then what I know now. I would have bought my Grand Cherokee somewhere else. I waiting 6 weeks for some paper work to process. After 6 week I called and was told they’re behind due to COVID. I then waited another 3 weeks called, found out my paperwork was never submitted. Fast forward to the first service appointment. I call and make an appointment. I have now been here almost 2 hours and my vehicle has not been touched. I was told their scheduling ladies are “ditsy” and overbooked them. I was then told it’s basically not their problem and I can go elsewhere. I will stand on the sales lot and tell people what mistake they’re making until I get my car back.

Don’t waste your time with this dealership. My husband and I drove 4 hours round-trip, cash and check in hand, with the intent of purchasing a truck. It was listed on their website. We reserved it and had been dealing with a salesman and were never once informed that the truck was not in driving or purchasing condition. We were then blown off after a week of waiting on it while it was “in the shop”. Extremely unprofessional. Waste. Of. Time.

Don’t waste your time with this dealership. My husband and I drove 4 hours round-trip, cash and check in hand, with the intent of purchasing a truck. It was listed on their website. We reserved it and had been dealing with a salesman and were never once informed that the truck was not in driving or purchasing condition. We were then blown off after a week of waiting on it while it was “in the shop”. Waste. Of. Time.

Stereotype customers, only show you vehicle that you look like you can afford before even knowing your budget

TERRIBLE CUSTOMER SERVICE- We purchased a 2018 F250 in March 2021 that we thought was a pretty decent deal. Didn’t even make it home from the lot without the ‘check engine’ light coming on. The sales rep was nice enough to drive our trade-in truck to us, pick up the new truck and take it back to their service department. Then, things got sketchy. It took over two weeks for them to diagnose and repair the problem and in the meantime, the sales team wanted us to take photos of the truck we were going to trade in so they could sell it. After several daily calls and texts assuring us ‘the truck will be back to you tomorrow,’ it became extremely difficult to get a straight answer out of anyone on the sales team or service department about the new truck and why it was taking so long. We finally received it in mid to late April and decided we weren’t going to use this dealership ever again. Fast forward to September 2021 and we receive a past due and collections notice from NTTA about tolls owed on the truck, when we never received a first notice. We contacted the NTTA and found out that 38, THIRTY EIGHT, tolls were incurred on the truck during the time it was supposed to be in the AutoNation shop getting repaired. We contacted AutoNation to take care of these tolls, since the truck wasn’t even in our possession and was still under a guarantee from the sales team that we could return it, no questions asked. Once again, the sheer lack of responsibility and nonexistent customer service from this AutoNation dealership has prevailed and now it’s October and there is no resolution for us yet. Can we at least get a call back?? In contrast, we went to Southwest Ford to purchase a different used truck in April 2021 and their sales team has gone above and beyond to meet our needs. The level of service received between these two dealerships is like night and day. Beware AutoNation and it’s pass-the-buck style of customer service!

My husband, myself and our son went last Saturday just looking at different vehicles not planning to purchase a new vehicle.

BEWARE " My young son purchased a used vehicle and they took advantage of his inexperience at his young age. The finance guy sales pitch was so illegal, he said the interest rate would be only half of the initially quoted rate if he got the extended warranty for $4000. He then turned around and instead wrote the contract with a warranty for $5500 without disclosing it. Then added another $5000 in services that were never disclosed. The vehicle broke down one week later due to a contaminated diesel tank that came with the vehicle. They won't take ownership of it. When my son started going over the paperwork reviewing the warranty, he realized that the contract did not have his signature. "FRAUD" ILLEGAL " their claim is that on the iPad the signature doesn't look the same. Not true, none of the contract pages that disclose all these undisclosed information has his signature.. can't say anything about the new car side but the used side is practicing illegal practices. We tried to meet with Mr Jules and Mr Luna, and they would not return our calls and Mr Luna was very rude and didn't care to get to the bottom of the situation because the finance guy was lying and signed the iPad himself. If you want a stress free purchase stay away from this place.

Isaiah was great from the start: from our very first initial phone call when we first inquired about the vehicle, until we got to the dealership. He kept us company and answered all of our questions. Can’t forget about Brandon and the service he also provided during our financing/paperwork process. He did all the leg work prior to us coming in and signing. The work he put it made it a seem less process from start to finish. We have never had a car buying process quite like this. We will definitely be coming back in the future and buying another vehicle from Autonation. Thank you for a great car buying experience!

Have continued to call or go up there with no resolution. Bought a car paid off within 7 mths try to cancel vpp plan. I take payoff paper to Brian k and he says will cancel plan on September 15th. Guess what plan is still not canceled. I call multiple times a day guess what after 20 plus voicemails no response. Zero stars!

We had horrible experience Anthony O. Was our salesman at the used lot car he lied to us several times. We were trying to buy a camaro. When we were ready to purchase. He said it had to be serviced. We traded my sons GMC he was gave us $500. For it. Took it in on a Saturday with title. The camaro still wasn't ready so they gave us a loaner. A whole week went by we never heard anything. The tags on the loaner was to expire so we contacted him. Ask how the camaro was doing he contacted me back said the transmission was bad and we were to look for another replacement. Mind you, we already gave $3,000 down and the $500. For traded in. We get there he has this junkie car for us said it was $2000 less come to find out it was same price. Found out that car had been in two previous wrecks. We asked for another loaner they would not do it. Needless to say we asked for our money back. They said we could get the $3,000 back but not the $500 on the trade in. We asked for our trade in back and they said it was already gone. We have not seen any money back yet and we lost the $500 completely. Very disappointed 😞 Kat.

They post a good car and then when you want to pay cash for it they claim it sold and was just not put into the system. Then try to sell you a different car. Bait and switch. Terrible place. Tried to talk, call and email the GM. He never responded to any. Worst place I have ever delt with.

The service department / service writers are a joke. I bought my 2020 ram 1500 and it has an exhaust leak which is common with the 5.7 Hemi. The said there out of parts till the end of 2022. They will not return phone calls. I went up there and they were all messing around talk smack about the manager. Don’t buy from this dealership.

Yeah I tried to buy a car up here 2 days and didn't get anywhere Time completely wasted got on CarMax picking up my car tomorrow

I have left a detailed review on google. Bottom line is they sold me a truck that already has problems, and it had them before they let me take the vehicle. They kept it a week and told me it was now good to go, only for 8 days later my truck is in the shop and the expensive but useless warranty they sold me denied the claim so I’m out another 4800 and I have got to drive my truck 8 days out of a month. General manager has not returned my calls, I have left 3 messages in the past 2 days at their request for me to make contact with them. I can’t review the new sales dept, but the used lot runs it’s operations like the building looks, speaks volumes.

TERRIBLE TERRIBLE experience!!! Do not waste your time here. We bought a used vehicle and out of the 4 months we’ve owned it…we’ve literally only had it a total of MAYBE a month due to servicing SOOO much with our extended warranty. (These are just repairs though promised with initial purchase that their company has NO clue what the hell they are doing or where to send it) We FINALLY received it back yesterday late last night and when my husband arrived home…it had a wonderful detail job on the inside BUT ALL my extra items I bought online were stolen!!! My elbow cushion for armrest, neck rests, wheel chair legs, and even the freaking hitch cover GONE!!! Oh but they did leave me a nasty mask in my door pocket. Thanks. Will anyone return our call? Nope. I just get transferred to a machine to leave a voicemail. I guess I’ll have to drive out there AGAIN or call the news. These people are ridiculous. Don’t waste your freaking time or hard earned money. We also traded in TWO vehicles down to one. Boy do we feel taken advantage of.

The technician overlooked so many basic mechanical details that I was actually disappointed with the level of service I received. The tires were rotated, but no air was added even though 2 tires were low. I had no washer fluid in reservoir, and, somehow, the car was inspected but the technician overlooked a small radiator leak, so my car needs to be serviced again after only 4 days.

First, I advise you to read more reviews and you will see a common theme - they do not care about you once you have bought the vehicle. And I thought I could look past the overall appearance of the showroom/offices, but now it appears thats how this business is run. I found a good deal here, or so I thought at the time. The truck had just come in the night before on Friday so it was dirty and had not gone through their inspection process yet. the engine light was on and I brought it to the salespersons, Francisco, attention and was reassured that the truck would go through their inspections and anything that needed to be fixed would be. After a week from buying the truck I finally was able to pick it up, and it ran great....for 8 days. the light came back on, truck went sluggish, so I took it back in. I failed to mention that I had purchased the $3500 high mileage warranty. I was told by Francisco that they would take care of it. After having it for 6 days, Mackenzie in service simply handed the keys back to me and said she can't fix it and for me to take it to a Ford dealership. I asked to speak to a manger and was directed to Freddie and I was basically told theres nothing they can do. so I was sold a broken truck and a useless warranty, and I'm still out my truck because I had to take it to a different shop. This place of business has zero consideration for the people that choose to purchase from them. I hope at the least someone reading this takes this as a warning to stay away from here. Autonation is a huge company, they need to do better.

Not gonna lie, last experience was enough for me not to go back.

I bought the 2021 Jeep Mohave Gladiator at AutoNation Chrysler Dodge Jeep and I can’t say enough the people their took very good care of me. Kate my salesperson was truly great. She communicated with me the entire time of the buying process. Big thanks to everyone. I would buy another Vehicle here in the future.

They'll gladly sell you a "new" car with 2000 miles.

We were there for greater than 3 hours for an oil change and alignment. They did wash my vehicle: which I greatly appreciated.

Manager Anthony is the star of the show. Dude does great work, and goes out of his way to communicate, which I consider a very key part of customer service. I haven’t driven my repaired truck enough to comment of the quality of repairs, but I will relate that after a nearly $3000 fix to the DEF system, it would have been a low cost classy move to at least have filled the system up prior to returning the vehicle to me with it nearly empty.

Show vehicles on their website they don't have. Show pictures of vehicles with options that they don't have!

i can and just get transfer to voicemail ... Not a good way of doing business

Went and got a car back in July right after a wreck I go into, was so happy to get a new/used car. Turns out not even a month of owning the car (still making payments) I have to get a new transmission in the car PLUS it also had 3 recalls which should of been taken car of before I even got the car. So I wouldn’t recommend this place to anyone. I’ve made 2 car payments on it and am still waiting to get my car back. Which is ridiculous.

Terrible experience. I walked in with approved financing from my bank wanting to look at a truck that was unfortunately located here. After deciding I wanted the vehicle they asked me to let them beat my banks rate almost a week and countless back and forth trips later we used the financing from my bank. Even then they couldn’t send the proper documents to the correct emails or get their side of the deal done correctly. My loan officer for my bank even asked me if I felt like they even wanted to sell me the truck because it has never been this difficult to pay someone over $30k. Even after the miracle finally happened I drove the vehicle off the lot, I was not given the wheel lock key that someone misplaced for my truck. So in the mean time I will have to purchase one at my own expemse so that I can change a tire should I ever need to.

This dealership and it’s service center are trash. Paid for the unlimited warranty when I bought the Jeep brand new. I’ve had numerous issues over the last 2 years. The dealership has done nothing to fix any of the problems. I’ve been left to find solutions on my own. They also continue to tell me the issues that are found are not covered by the extended warranty, despite being told when I bought it that all these things would be covered. DO NOT BUY HERE.

I recently purchased a car from your North Richland Hills Dodge location September 7, 2021. It was the worst car buying experience. My wife saw a used truck online and she set up an appointment with Jacob for 3 days later to buy the truck. She was told the truck would be ready. She kept in contact and was reassured the truck would be ready by Jacob. My wife and I arrived at the scheduled time and Jacob was not even there. We worked with Richard to inspect the truck and sign paperwork. The truck was not ready, it had not been through inspection or detail. I requested a car fax; and told no problem. We were told that there were no open recalls on the vehicle even signed a form. We were understanding of the delay and offered to pick up the car fax when we picked up the truck. Richard reported it would be no longer than 2 days for the truck to be ready. My wife continued to try to keep in contact. She was give multiple reasons why the car was not ready by Jacob then he began to avoid her. At this point, I decided to take over the situation. I contacted Daniel the used car director of the facility. He informed me there were 4 open recall on the truck. That was quite a shock! My wife and I were told there were none and signed a form stating such. The truck was finally ready were ready 8 days after purchase. We arrived at the dealership, Richard gave us the keys and walked us out. He gave us no paperwork. My wife drove the truck home. She noticed the truck’s alignment was very off. Once home, She found the dealers tag in the seat. The info on the dealers tag was wrong! Wrong name and wrong address! My wife contacted Jacob to let him know about the alignment. I contacted Daniel and let him know. I told him I would be there on the 22nd. When I arrived Daniel, the director of used cars refused to meet with me. He sent his assistant Fred to deal with me. Fred pulled us in to an office and attempted to “explain” things to me. I let him know of the horrible customer service, lies about open recalls, inaccurate information on buyers tag and delays. He did correct the information on the buyers tag, fixed the alignment and supplied us with the car fax report. 15 days to complete a cash sale is too long!

Fue una pésima experiencia, al final me salio más caro arreglar lo del estéreo de mi carro. Nunca contestan el teléfono.David el asesor que nos atendió ni siquiera fue para decirnos que lavara el carro oh entregarlo bien, el carro fue entregado sucio solamente para que que me lo llevara ya. En fin un lugar que no vale la pena. Oh por cierto me entregaron con los rines golpeados y cuando dije que los cambiaron y cerré trato me dijeron que tenia que agarrar una aseguranza para que lo pudiese cambiar.ponen el número para hablar con el manager y es a la agencia. Nunca se resolverá este problema

Nick Martin was extremely professional and patient with me while reaching out after I had inquired online. He wasn’t aggressive and pushy and that was appreciated more than he will ever realize.

No one came out to offer help.

Thank you Robert in the parts department!

Terrible salesman not honest had my car for three days after we paid cash for it lied about everything ill never go to that particular dealership again i have bought three other vehicles from them and had great service only one from that dealership never again

Went to autonation website (carguru and autotrader) found the car that i wanted called and scedualed appoitment , got a call in the morning that the car isnt for sale its for loaner so i looked on another car same situation ... why would you post cars with pricing online if they arnt for sale its misleading

TL/DR - Awful service, misleading product postings. Francisco provides AWFUL customer service. Let me first say, I am typically not the type to leave reviews, especially negative reviews. I sent my mom in to get assistance from this dealership. There was a car that was advertised as being in good condition at a fair price. Upon getting there, the car had SIGNIFICANT hail damage (see attached pictures). I double checked the posting and there is no mentioned whatsoever about hail damage. The sales person, Francisco, indicated that the car was priced for the hail damage. This was completely untrue based on their competitors pricing or they are trying to take advantage of their customers. After their misleading posting, Francisco told my mother that he had some other cars to look at and went on to offer her another vehicle that was listed $8000 more than the vehicle that she came in to see. At this point, I recommended to my mom that she still drive the car with hail damage to see if she liked the vehicle. Francisco told my mom that she could not test drive a car unless she committed to making a purchase from him that day and continued to deny a test drive. He continuing to be extremely rude and not helpful. We were not going to purchase the vehicle with hail damage, but terrible customer service has ensured that we will not purchase any vehicle from this dealership. I will also go out of my way to ensure that anyone I know does not shop at this dealership. If you do shop at this dealership, verify that they are selling you what they are advertising, and DO NOT seek assistance by Francisco.

Cheap dealership, I bought my new Ram back in Jan 2021, now backup camera stop working, which is Dodge software issue. I requested them for repair, I was told to drop of car for day, when I requested for loan vehicle even though I bought platinum service during purchased, I was told they won't be able to provide one. This dealership believe on one time profit making, they don't understand long term relationship with customers.

The guys took care of me and I appreciate how easy this process has been. Thanks Greg, Nick, and other guy.

If I could give less than one star I would. I took my 2018 Jeep Wrangler here for service on three separate occasions, two of which were AC issues. The most recent time was god awful. They kept my vehicle for over three weeks and had no loaner car to offer me. The only communication I received was bad news on top of bad news. They kept saying they couldn’t get the part in or the part was lost in transit or something along those lines. After maybe 2.5 weeks the “manager” finally stepped in and informed me I would be hearing from him every hour on the hour about updates for my jeep. I only heard his voice once. No offer of a loaner car or anyway to make it right. This Jeep is my daily driver, not having it for 3 weeks was more than any headache I wanted to deal with. I’m very understanding, I know getting parts in right now is more difficult than normal, I understand that things do happen and maybe a lot of this was out of their control, however with no offer of a loaner car or any sort of “let’s make this right” response got me heated. I wasn’t even going to make a review post, but I have since taken my jeep to a different dealership for service and was treated way better than these people ever did. I will not ever be back here. Like I said I understand things happen but they made no attempt to make it right. They don’t deserve the one star that I had to give them.

They got a trx

Customer service during the sale or purchase of the vehicle awesome. Follow up call great but the details afterwards have an opportunity. Not replacing an already defective or bad tire on a brand new car. Second not removing the yellow protective guards on the undercarriage for the front of the car. Third more focused on interactions between associates than putting the needs of the customer first.

I've been coming here for several years a nearly every visit has been terrible. Rude service staff and unprofessional salesmen.

Great place to go if you need your vehicle worked on. They do work on all types of vehicles. They will take great care of you. I was in and out in a quick manner and they handled all the paperwork too.

I had a great experience with Adam and Kevin at this dealership. They weren’t pushy at all as I tried to decide whether or not I wanted to purchase another Jeep. I would definitely recommend them for someone looking to purchase a Jeep in the area.

Just went to pick up a part

We got a new Ram 2021 everyone was very nice, but after 2 weeks we decided to cancel the extended guarantee Service department is not answering my call anymore I have leave voicemails and messages on September 10, 2021 is going to be 2 month since I cancel and have not heard from them horrible customer service 😤

I just bought a Jeep Grand Cherokee and cannot be more satisfied with my purchase. Auto Nation had more of a selection than other dealers. My salesman and the whole process went smoothly. They even set up my phone and GPS. TOTALLY SATISFIED!

Extremely professional staff who works for your pleasure more than the sale.

I bought a 3500 dodge ram from these people, in March of 2021. The first night I took it home, got 10 miles down the road truck died in traffic during rush hour! Took them over one week to fix it. Got it home.. fuel leak underneath took it back waited another two weeks, finally got truck back.. guess what another issue.. this time I had to deal with.. Freddy.. rudest sorry S.O.B I have ever dealt with!!! Tried to GM.. like I have been reading, he never calls!! I recently put a transmission in 3k I have only put 6 thousand miles on this truck since I bought it!!! Run from this place!! Horrible

Don’t trust them. Facility at the time was slammed packed with everything you could imagine in their products. They kept changing rebates and incentives to get more instead of what was advertised. They would discount one because of the other, but they clearly show online they could be used together and so did the company website. Final note…they asked me if I would just let my car go (repo) so the deal could be done because of my negative equity. Sorry, that is some shady unethical business there and that was from one of the sales managers.

Bought a part for my truck. You would think it would be the right one coming from the dealer but not it was not. The fitting on the fuel line was wrong. So I returned it and was told it would take me 2 week to get a refund

Absolutely the worse place in history. This place is worse than that one time Henry ford sold vehicles to the German,the SS and the POLICE. The only different was that he actually helped. It’s more difficult getting help here than going through a maze blind folded. I could be frozen in time for 10 years and I still wouldn’t get my car fixed.

Absolutely the worst customer service!!!! From buying the vehicle to repairs since purchasing. They care nothing about their customers. Just made the first payment and it has been in the shop 3 times without fixing things. Only thing repaired properly was done at a different dealership under extended warranty that I purchased. DO NOT buy from or use this dealership for service. And, don’t even try to speak with their GM. They are all WORTHLESS!!!!! Second review here. Picked vehicle up from service on 8/30. Was taken in for a noise and taillight issue (that had already been into service for once before). When it was picked up, they said the light was working so they couldn’t look at it. Well, they were told when it was dropped off that it was a wiring issue. Well, today, that same dang light STILL isn’t working. Now, you can’t get help from a single soul. This dealership is horrific and WORTHLESS!!!!

When I went to see about a newer pick up truck than what I had service there was really good and was able to get approved for a newer truck but then 2 weeks after I was having issues getting my truck to start went to go talk to them and seems like I was just getting the runaround and haven’t been able to get anything done looks like I’m going to have to get it figured out myself and not sure what good the extended warranty is if I can’t get anyone there to help me on this matter…

I had a pleasant experience buying my vehicle from the time I walked in till I drove off the lot. Kevin, my Sales Associate, was very helpful & patient throughout the entire process. Everyone there was knowledgeable and kind. I love my new Jeep.

After getting a bad run around at another dealership in the DFW area we went to Francisco Olivares. While unfortunately the vehicle I was looking for wasn’t to be had, Francisco bent over backwards to try and make us happy. I feel horrible we weren’t able to buy from him today but we will definitely be keeping up with inventory for future prospects!

Initially, when I walked in the building I was like, this is a legitimate Autonation dealer? The condition on the inside of the building, bathrooms, and the furniture was well quite shocking. Bathrooms are not kept up, I went to lift the toilet seat up and the whole seat came off in my hand. The furniture is worn through the carpet is nasty etc. Thinking to myself, if the place is like this, do they really care about the cars and people? But having bought from Autonation Chevrolet in the past a few times with great experiences, I figured I'd give them a pass and give them a chance. I looked at a car for my son and Kyle was great. He and I worked out a deal on a car and all was good. However, the car was not ready it still needed some electrical work done and a few other things. So I put $500 down to hold the car and the deal until it was ready. So a few days later Samantha was taking over helping me, Kyle was helping her Initially as I understood it. She called and said the car was ready but it really wasn't. I was supposed to have tint put on, which was in the contract, and door edge protectors put on, which was also in the contract, but neither were done. I also told Samantha that I was told by Kyle that the piece of molding by the drivers door that was popped out would be fixed, this wasn't fixed either. Not sure why the left hand and right don't know what they are doing, someone should have checked the contract to make sure all was done. However, Samantha was able to get the tint done but not the other items. Dumb me decided to take possession of the car because I figured I had the 5 days to turn it in if I didn't get on schedule to get these things done. So first thing Monday morning I texted Samantha about getting these last things done and also that first thing Saturday morning both tire sensors on the passenger side of the car went out and that the car has a whinning noise in the rear. Being a mechanic and built many a classic cars I had a pretty good idea what was going on. Let me say here, I know it's a used car so it's bound to have some issues it's to be expected. I told her that I'm taking it to my mechanics shop to look everything over and if I didn't get good news, I'd be returning the car. It appears I was ignored by her, I got no response nor had I heard anything from anyone at the dealer. So the good news is my mechanic said its a decent car and as I suspected, the drivers side rear wheel bearing is bad. The tire sensors need to also be replaced and the computer hasn't booted up enough for it to be scanned. This isn't good, if the computer is still collecting data, no engine light will come on until it does finish. What this means, it could take days for the computer to register a problem, which could be well after the five day return time. This boot time depends on how much you drive it, the more you drive the quicker the computer comes up. Anyway, like I said its a used car so the wheel bearing is gonna cost me $445 to fix and the wheel sensors whatever they cost these days. It's not a new car and I have no illusions of a perfect car and neither should anyone else. So I'll eat that but all I want is what I paid for and was promised. However, I was ignored. So, I called the dealership in the morning of the last day to cancel the deal. I spoke with Kyle and he said someone would call me back. About an hour before I was going to head up there and return the car, Freddie called me to schedule a time to bring the car in for these last two items. So I took the car up today at 10am to drop it off to have these two items I paid for and was promised fixed. Freddie seemed like he didn't even know I was coming passed me off to Kyle and I had to explain what was needed to be done. No one took any notes, no paperwork, no phone numbers nothing. Kyle told me to keep in touch, I told him you too. I guarantee if anyone does call me to say the car is ready, I'm pretty sure it won't be. I really hate to say it but this Autonation maybe the one that does only care about the deal and once its done, they are slow to react. As a person, I just wish sales people could remember that they are customers to somebody else at times also in their lives. They need to remember those times when someone promises them something or if they pay for something that doesn't get delivered on and how it feels. I know this is a business and everyone there needs to make money but at the end of the day we are all human beings just trying to get through this life together. Life is stressful enough for all of us, including those at the dealership, and at the end of the day, all any of us have is our word and we all just want what we paid for and were promised. I know times are crazy right now, I get it but I should not be the one constantly calling you nor should I be told to, "keep in touch" with you to get these things done, it should be the other way around. Sound communication, commitment, and follow through are the key to everything.

The dealership was clean and the employees were very nice, I worked with Manny and he was awesome he was able to work with me on the vehicle I wanted and the price I wanted, and I was able to walk away with a Jeep Grand Cherokee L, I absolutely love this vehicle.

Poor service customer They just gave me ONE key for my vehicle I’ll never come back

I unfortunately bought my jeep at AutoNation. Since having it for three months I’ve had it in the shop three times. The last time the bill was over $1800. I’ve only driven the jeep 2700 miles. As soon as I got it on the highway after purchasing it, I realized it jerked drastically to the right when I stepped on the break going highway speeds. That was the first time I had it in the shop. They did not fix the problem. I lost faith in their service department and went to a different shop. They put on new tires and rims and gave me an alignment. This still did not stop the problem. Mind you, every time I had my jeep in the shop it was well over a week. Just recently, my check engine light came on so, I thought I would give it another shot in the service department at AutoNation considering that’s where my warranty was. They kept my Jeep for two weeks. They finally found the problem. It was the driver side caliper all along. So, they charged me for brake pads and rotors which is unfortunate. Mine were new. So, my assessment is they sold me a jeep that was unsafe and charged me another $3000 or so to get it in shape. I will never return to AutoNation for such an important purchase.

The team was friendly!!! They Taught me a lot about my vehicle before purchase.

Took Jeep Wrangler in for service. Service writer would not return calls. Finally got help after numerous calls and demanding to speak to director. They appeared to be short staffed and backlogged. After approval, they didn’t fix all the items they identified as needing repaired and said vehicle was ready. Didn’t bother to take it back for additional repairs as the Track Bar replacement looks to have fixed the problem. Service department appeared to be mis managed and completely in organized. Probably the reason I did did get returned calls about vehicle status. Also, when picking up vehicle on a Friday at 5:00 they only had one Service Rep working the checkout area. The Service Director had everyone in a staff meeting and could be overheard laughing it up behind closed doors while 7 customers were waiting to get cashed out and pick up their vehicle. What leader has a staff meeting at 5:00 on a Friday? Will not be going back to this dealer for future service. I will make the extra drive and go to Grapevine. I could list numerous other things that happened , but I think everyone should get the idea.

This place had a listing of a Ford Expedition I was interested in. So I called and spoke with Freddie from the used car department. He said he will text me the address and I would be welcome to come and see the car. Although he never texted me the address, I drove 45 min to that dealer and looked at the car. The test ride revealed an issue with the breaks (heavy vibrations while breaking). Further the two electric windows in the front did not work. Freddie promised me I would not have to worry, they would fix the brakes and provide a quote by the end of the next day for fixing the windows. I did not hear anything back. Two days later, I called several times to get a hold on Freddie. He said I will receive the quote to get the windows fixed in the next two hours. I never got anything nor did I get a call back. So I really cannot recommend that place. It is just a waste of your time.

Thank you AutoNation, David was a pleasure to work with and I was able to leave with a great car the same day! With not so good credit, a little bit of money and a not so decent trade-in. It is a miracle in my book! Looking forward to coming in for service on my vehicle in the near future. Thank you!

Please don’t go here, they are so pushy, but thankfully I did my research before. After I got the vehicle I wanted they made me and my family wait over 4 hrs to close. Then when I stated we need to go home and come back in the morning, you would have thought I called them a bad name. Slummy dealership, please go somewhere else. They are a corporate entity and could care less about your business. Oh and the financial guy lied about the interest rate. Luckily I had already gotten quotes and showed him. Then he changed his tone and dropped it. Shady shady people.

Absolutely the worst customer service!!!! From buying the vehicle to repairs since purchasing. They care nothing about their customers. Just made the first payment and it has been in the shop 3 times without fixing things. Only thing repaired properly was done at a different dealership under extended warranty that I purchased. DO NOT buy from or use this dealership for service. And, don’t even try to speak with their GM. They are all WORTHLESS!!!!!

I found the right auto for me and my family but the problem is when they try to upsale the deal with a vehicle protection plan while the vehicle is still covered by the Manufacturer. Did you know that $7,000 dollars will be added to the sale of your car by an over zealous "financial manager"? Don't blame the AutoNation team. They are trying very hard to upsale you so they can make an extra few hundreds to put in their pocket. How is this one? I bought a 2020 Jeep Cherokee with less than 5,000 miles for $27K. I had a trade in and put $10K down. When I looked at the contract I had pushed at me later that weekend I found I had financed everybodys kids brand new shoes and college. Over 30 times to sign and initial and it is a race because the "finance guy" had a lot of customers to get to. Plus trying to charge me 8,9% on INTEREST while we were told by my bank we would get 2% tops on a car loan through them. I negotiated them down to 3%. So WTH (what the heck?). Then the TWO Vehicle Protection Plans and I had financed a small country. What started out at $27K went to over $34K. Nothing was expained, not even when to expect my license plates. My advice is go to a bank to get your loan instead of feeding these leaches, and don't go to AutoNation NRH, Ft Worth. Seriously, do we like spending the weekend with (yes I said weekend) with these guys?

Had a bad experience here they had a car for $1000 but the hood an grill were being held by rope an they didn't even have the key so they expected us to sit an wait while somone cut the key worst experience I've ever had

Appt. was for 3:45, was able to get in early and was in and out within 35 mins and ended up being able to leave before my original appt and beat traffic! Staff was great and couldn't have asked for a better experience

I can’t say enough about the professionalism of this dealership. From beginning to end I was highly satisfied. Ronaldo was an absolute pleasure to work with. He helped me with all my needs and I am completely satisfied with the service I received. I highly recommend this dealership to everyone!

Long long waits ✋ 😴 I understand it is a process, but it's really extreme long waits. take business elsewhere. Had been approved and still waited.

Horrible experience with used car division. The sales manager is rude and disrespectful. I bought a jeep from them late April early May and I could never get the doors off. Took to the service center where they said I needed to take it back the the used car side and see about getting it in with the body shop due to the doors would need to actually come off the frame of the jeep and be fixed. I went back, asked to speak to manager where I waited for over 45 minutes for him to call someone. All for him it tell me "this is not our problem. It cleared safety and that's all we care about" I told him he sold me a damaged jeep he said "agsin it passed safety so not my problem" if you want it fixed its on you not us. We don't check for damage only safety and it's safe to drive. Hate to say it but you autonation have lost A LOT of future customers. That is poor customer service

This dealership has lost me as a customer would highly not buy vehicle, from them again, signed all my paperwork they would cover tax tax and title my county tag agency received all my paperwork and now they’re saying I owe taxes and fees which this was promised in the deal they would cover everything. Ive got in contact with the supervisor over the title work and they are only sending a little amount which is not enough to cover all the fees so I’m basically out-of-pocket and driving around with expired temporary tag

No complaints Smooth Sale No Issues Quick I’ll definitely be recommending for sure Thank you Guys !!!! Love the the Jeep !!!!

I was charged $4,642 above what I agreed to pay. 2 models of the 2021 RAM 1500 were shown online for $29,999 and $30,999. I discussed the differences with Kevin St. Louis, my salesperson, and decided to take the more expensive model. I asked, “the price is $30,999, right?” and he confirmed, “yes.” I was shown what appeared to be an online printout 3 different times. Attention was only called to interest rates and payments at the bottom. I refused to sign the 1st until the interest rate came down. I signed the 2nd when the rate was cut in half, but Kevin returned with the 3rd and said that they accidently wrote everything up on the cheaper of the 2 trucks. I said, “so I am buying the one for $30,999, right?” and he said “yes.” In the finance office, Nick Kupara said he was able to get my interest rate down to about ½ off the last amount if I got an extended warranty. After reviewing options, I said, “ok, I’ll take the one for $3,351.” Next, the entire contract was all on an iPad with no figures. I read over the summarized sections and initialed along the way. It was all fast and easy. Nick left to print everything out, returned with a thick folder, stuffed several brochures for my warranty, stood by his door and didn’t offer the folder until I got up and walked to him. Kevin said that I would be getting a survey which impacted his pay and asked that I reach out to him first so he can resolve any issues before not giving a perfect score. Up to this point, I was very pleased. I was very confused with the paperwork. Nothing had a sales price, the items didn’t add up, and the amount financed was way more than it should have been. I reached out to Kevin and he had Nick call me. Nick sent the retail purchase agreement and called to discuss. Interestingly, this had my signature on it because the signatures and initials I had provided when agreeing to the verbiage summarized on his iPad were digitally transferred to what had the monetary figures. The retail purchase agreement showed an additional $1,676 for optional accessories and a $909 appearance protection. At the very bottom, along with my $3,351 warranty was a $1,087 tire and wheel protection and $970 maintenance package. After some hesitation, he said he could easily get the maintenance and coverage items taken off and emailed me a product cancellation request. I signed and returned; he confirmed receipt and said he would have it sent to the bank that evening. When asked about the remaining optional accessories, he said that I had signed a piece of paper before coming to his office which included those. This would be what looked like the online printout laid across from me with attention called to the finance details at the bottom. Evidence in these items not being disclosed can be served by the fact that a 3rd version was given because the wrong truck with a lower price was originally used. Kevin told me all their trucks come with those additional accessories installed, apologized if I missed that, and stopped responding to my messages. My bank confirmed after 6 weeks that $970 was removed but nothing else was requested. In reviewing the items listed, they didn’t even see a $909 appearance protection. That must have meant that it wasn’t an added protection but baked into the vehicle’s sales price. Nick he assured me everything will be completed within a couple more weeks. If finance delivers on their commitment, sales is blowing me off for the other $1,676, despite my attempts to follow up with Kevin and sales manager Ruben Tarango. I can only assume that people who provide positive feedback for this dealer never discovered the hidden items they unknowingly purchased.

My Jeep runs differently now, so I'm hoping the Recall fix doesn't cause any further mechanical problems for my bank book.

Deception with a smile, a new approach to the days of dishonest dealership shark tanks. I specifically asked twice to confirm that the price was $30,999 and Kevin St. Louis confirmed, “yes.” The sales contract was on an iPad and didn’t show any prices, except the extended warranty I requested. I was given a folder full of papers on my way out, which I reviewed at home and discovered I was overcharged but the figures shown didn’t add up to the total. I had to reach out after the weekend and was sent the breakdown where I found an additional $4,462 which was not disclosed. $2,585 was added to the price and Nick Kupara in finance added another $2,057. I eventually convinced Nick to get rid of the $2,057 and $909 of the $2,585. At 6 weeks I’m told it is still being processed and will take another 2. Kevin and sales manager Ruben Tarango will no longer return my attempts to follow up on the remaining $1,676.

I was charged $4,642 above what I agreed to pay. How on earth could something like that happen? I’ve got the step-by-step to watch for. I found 2 models of the 2021 RAM 1500 online. One was $29,999 and the other was $30,999, which the website showed as MRSP of $39,235 and included a rebate for $1,500, another for $1,000, and “Autonation Savings” of $5,736. I discussed the differences with Kevin St. Louis, my salesperson, and decided to take the more expensive model. I asked, “the price is $30,999, right?” and he confirmed, “yes.” Someone from finance put a sheet of paper on a lobby coffee table which looked like a printout from their website, and pointed at the bottom where he had entered some figures. He explained that an estimated payment amount based on my credit score would put my monthly payments around 4 different rows based on which contract length I chose. He drew a line by those payment options and said that he would reach out to banks if I signed that paper. I let him know that based on what he had just done, I was 50/50 and expected at least ½ of that rate. Kevin returned the 2nd time with a similar piece of paper and did indeed show almost exactly ½ the interest rate, drew a line next to the payments at the bottom and asked me to sign it so they could get everything started. Before going to finance, Kevin returned with another sheet of paper. He said that they accidently wrote everything up on the cheaper of the 2 trucks and just noticed so he needed me to sign this new sheet. I said, “so I am buying the one for $30,999, right?” and he said “yes.” In the finance office, Nick Kupara said he was able to get my interest rate down to about ½ off the last amount seen if I got an extended warranty. After reviewing all the available features, I asked a couple times to specify what came with the one showing $3,351. I said, “ok, I’ll take the one for $3,351.” Next, the entire contract was all on an iPad with no figures on any of the pages. I read over the summarized sections and initialed along the way. It was all fast and easy. Nick said that he was printing everything out and would return in a minute. When he did, everything was in a thick folder which he stuffed full of several brochures and told me to read over these when I get home because they described how the features of my warranty worked. He stood by his door and didn’t offer the folder until I got up and walked to him, then lead me out to meet Kevin. Kevin said that I would be getting a survey which would be based on his service. He said that those surveys impacted his pay and asked if I had any reason to not give a perfect score, that I reach out to him first so he can resolve any issue. Up to this point, I was very pleased. I finally looked at my paperwork after the weekend and was very confused. Nothing had a sales price and the items which were detailed didn’t add up. Plus, the amount financed was way more than it should have been. I reached out to Kevin and he had Nick call me. Nick sent the retail purchase agreement which I didn’t have and called to discuss. Interestingly, this had my signature on it. I discovered that the signatures and initials I had provided when agreeing to the verbiage summarized on his iPad were digitally transferred to the actual sales and contract details with all the monetary figures. The retail purchase agreement showed an additional $1,676 for optional accessories and a $909 appearance protection. At the very bottom, along with my $3,351 warranty was a $1,087 tire and wheel protection and $970 maintenance package. After replaying the details of what I agreed to in our conversation and the exact dollars spoken, he said he could easily get the maintenance and coverage items taken off and emailed me a product cancellation request. I signed and returned; he confirmed receipt and said he would have it sent to the bank that evening. When asked about the remaining optional accessories, he said that I had signed a piece of paper before coming to his office which included those. This would be what looked like the online printout laid across from me with attention called to the finance details at the bottom. Evidence in these items not being disclosed can be served by the fact that a 3rd version was given because the wrong truck with a lower price was originally used. Nobody caught that and in hindsight I can see the deliberate distraction from that portion. After reaching out to Kevin, I was told that all of their trucks come with those additional accessories installed and apologized if I missed that. I replayed what we had discussed and explained that I expected a resolution. He and his sales manager, Ruben Tarango, stopped responding to my follow ups. After 6 weeks, my bank confirmed one item for $970 was removed. In reviewing the items listed, they didn’t even see a $909 appearance protection. That must have meant that it wasn’t an added protection but baked into the vehicle’s sales price. Sadly, I received some chuckles when describing my situation with having extra things added and was advised to contact the dealership. Nick eventually reached out the department handling these requests and confirmed 2 were just taken care of and the last was still being processed, then asked that I give another 2 weeks before checking with the bank. If finance delivers on their commitment, sales is still blowing me off for the other $1,676, despite my attempts to follow up with no response. I can only assume that people who provide positive feedback for this dealer never discovered the hidden items they unknowingly purchased.

I was charged $4,642 above what I agreed to pay. 2 models of the 2021 RAM 1500 were shown online for $29,999 and $30,999. I discussed the differences with Kevin St. Louis, my salesperson, and decided to take the more expensive model. I asked, “the price is $30,999, right?” and he confirmed, “yes.” I was shown what appeared to be an online printout 3 different times. Attention was only called to interest rates and payments at the bottom. I refused to sign the 1st until the interest rate came down. I signed the 2nd when the rate was cut in half, but Kevin returned with the 3rd and said that they accidently wrote everything up on the cheaper of the 2 trucks. I said, “so I am buying the one for $30,999, right?” and he said “yes.” In the finance office, Nick Kupara said he was able to get my interest rate down to about ½ off the last amount if I got an extended warranty. After reviewing options, I said, “ok, I’ll take the one for $3,351.” Next, the entire contract was all on an iPad with no figures. I read over the summarized sections and initialed along the way. It was all fast and easy. Nick left to print everything out, returned with a thick folder, stuffed several brochures for my warranty, stood by his door and didn’t offer the folder until I got up and walked to him. Kevin said that I would be getting a survey which impacted his pay and asked that I reach out to him first so he can resolve any issues before not giving a perfect score. Up to this point, I was very pleased. I was very confused with the paperwork. Nothing had a sales price, the items didn’t add up, and the amount financed was way more than it should have been. I reached out to Kevin and he had Nick call me. Nick sent the retail purchase agreement and called to discuss. Interestingly, this had my signature on it because the signatures and initials I had provided when agreeing to the verbiage summarized on his iPad were digitally transferred to what had the monetary figures. The retail purchase agreement showed an additional $1,676 for optional accessories and a $909 appearance protection. At the very bottom, along with my $3,351 warranty was a $1,087 tire and wheel protection and $970 maintenance package. After some hesitation, he said he could easily get the maintenance and coverage items taken off and emailed me a product cancellation request. I signed and returned; he confirmed receipt and said he would have it sent to the bank that evening. When asked about the remaining optional accessories, he said that I had signed a piece of paper before coming to his office which included those. This would be what looked like the online printout laid across from me with attention called to the finance details at the bottom. Evidence in these items not being disclosed can be served by the fact that a 3rd version was given because the wrong truck with a lower price was originally used. Kevin told me all their trucks come with those additional accessories installed, apologized if I missed that, and stopped responding to my messages. My bank confirmed after 6 weeks that $970 was removed but nothing else was requested. In reviewing the items listed, they didn’t even see a $909 appearance protection. That must have meant that it wasn’t an added protection but baked into the vehicle’s sales price. Nick he assured me everything will be completed within a couple more weeks. If finance delivers on their commitment, sales is blowing me off for the other $1,676, despite my attempts to follow up with Kevin and sales manager Ruben Tarango. I can only assume that people who provide positive feedback for this dealer never discovered the hidden items they unknowingly purchased.

I have been buying vehicles for over 25 years and this is by far the best experience I have had at a car dealership. They treated me like family from start to finish and they were not pushy when it came to purchasing a vehicle. Miss Rosemary and Anthony Williams were by far the best individuals that I have Encountered in the car dealership industry. Anthony Williams knew everything about the vehicle that I purchased from The tail pipe to the wheel locks. I really appreciate everyone that had a hand in me purchasing this vehicle.

I tried for three days to buy a car outright with no clue from sales people! NO ONE KNEW WHAT To do!!!! I have cash…credit card…wire transfer ready to go and they did not WANT my business!!!! Really??? Samantha worked with me…Freddy was a manager …And No one returned calls to assist me buying a 2010 Scion XB! I had already set up for transportation to pick up the car from dealer to deliver to me in Virginia….and no assistance! That was the easy part!! This dealer has no clue what to do and it shows!!! Pitiful!!! Unsatisfactory for everyone involved!!!

This place would not give a 4% discount to sell a truck to someone there to buy. While I was there I saw others walk out for the same unwillingness to negotiate at all.

I spoke with Adam Keele by phone told him what I wanted to test drive, then I picked a color and we were set! Great experience, Great interactions, with minimal time spent in the dealership on paperwork thanks to Brandon Kawachi!! Recommend 10/10!

Greed at its finest during Covid and using supply and demand to justify no negotiation whatsoever. Lost a constant buyer of vehicles due to their profiteering on their own supply issues. Manny Velasquez doesn’t even call you if you express interest. They would rather get you there and refuse to work with you. Guess we’ll take our $70k+ elsewhere.

We saw the vehicle online and contacted the dealership for test drive. The salesperson, Anthony Gonzales, had the car ready for us to drive when we got there. Didn't have to wait. We loved the car, and decided to buy it. The Finance Manager, Jishai Lawrence, did a great job finding us an awesome rate and affordable payments. I would buy from them again. We are definitely happy customers and the car is a beauty!!!

It's nice to go to a dealership and not have to worry about them being to pushy or trying to sell you a car outside of your budgeted price range. The team was welcoming, let me make my de ision about what I wanted, and allowed me to take my time. I drove from Bossier City to Fort Worth to find a vehicle. The selection at Autonation was great. Although I didn't get everything I wanted I was able to find the vehicle at a descent price, before tax and title. I would like to give a special thanks to Mr. StLouis and Mr. Lawrence for their assistance and constant communication during and after the sale.

Gregory Whitman was awesome.

We saw the vehicle online and contacted the dealership for test drive. The salesperson, Anthony Gonzales, had the car ready for us to drive when we got there. Didn't have to wait. We loved the car, and decided to buy it. The Finance Manager, Jishai Lawrence, did a great job finding us an awesome rate and affordable payments. I would buy from them again. We are definitely happy customers and the car is a beauty!!!😀🚙

My experience here from start to finish was a complete gem. St. Louis took care of me and showed me nothing but respect, and was a true and absolute professional. Both St. Louis and Nick (CFS Manager) showed passion and excitement, and truly made my first car buying experience one to remember. I have no doubt that I’ll be coming back to purchase from this location again. Thanks again guys!

I bought brand new gladiator rubicon and my sales guy was marcus highly recommend him. this bad review was not about him at all. As soon as I start my buying process they told me i cant get lower than 7,40 apr with my credit which was not true but I didn't argue and accept it. when we start signing process he said get a warranty I will do same payment if you get it i said ok. he said he need to use some coupons bla bla bla and came back and lower my apr. which he told me he cant lower at all with my credit score wasn't high enough ( credit score 706) so over all it was a good play to sell me a waranty with couple pink lies. next day manager call me and ask about my experience I explained him exatly same thing and he said of course you can cancel your warranty and do what ever you like I wet them to contact you and of cource nobody contact with me. well I going to cancel my waranty and will refinance as soon as i do my first payments.be more honest !!! also top of your vehicle price they charge you these and you have to buy it !! yes you have to buy it. online vehicle protection $599 (already installed after market button right next to steering wheel ) window tint. $499. ( $100 dolars in grand Prairie exatly same qualty and what if you hate window tinted you still have to pay and pay someone else to take those off. ) wheel lock $199 ( $65 dolars in their mopar part store. exatly 15 steps from showroom ) there was one more thing but cant remember. and yes you have to buy all of them you cant take any of them off.

One of the best experiences I have had at a car dealership. The Service representative was very professional and attentive to my needs.

I bought a Jeep at the begging of this year and I make the request to have my extended waranties been removed from my loan. I went to the office last June and the finance department agreed to removed them. My finance company received two small checks. I called and called to the finance department to find out where is the last check that I suppose to received. The department is not calling me back or do anything about it. The receptionist just told me that they are busy and that's it. I have been patiently waiting but I have the suspicious they did not cancel one of the warranties. This is the first time that a dealership is not responding to my messages. I hope they contacted me in this week because I need to know if they cancel this or not.

While shopping for a new new truck I located the truck and color I wanted at your dealership. I live 200 miles away and scheduled an appointment with your salesman. The purchase with GREAT. The salesman was very knowledgeable and friendly.

Great experience!! Was able to get the deal I was looking for!!

We went in to buy a 21 camaro and we we asked about a deposit to hold we were told someone else wanted to look at the car so we could not do that which was fine-so we decided we were going to just buy it and was told as long as we are working the deal( their words) it would secure the car. As we are doing the back and forth paperwork it was taking forever and now looking back i see why, they came back and said they were going with the other deal??? Guess they wanted the higher interest rate they were getting from them? The manager (worthless title in this case) stated they signed first so they win, we were there first drove it first and we’re doing paperwork and they sold it from under us! maybe it had to do with the BS dealer add ons we have purchased multiple trucks from the new sales division and pleased with them but the used side is a joke, our salesperson was nice and don’t blame her it’s 100percent the upper end that controls those bad practices. Congratulations on selling that car to the others but losing multiple in the future with us.

This dealership uses bait and switch tactics and does not stand by advertised prices. You can not buy a vehicle at their advertised prices. Advertised prices do not include dealer add ons. Agreed upon pricing will not be in the paperwork. These guys are the reason people hate car salesmen.

Had an awesome experience with salesman Greg. He made everything so easy and stress free purchasing my 2021 Jeep Wrangler. I highly recommend this dealership and salesman! Thanks Greg!!

Anthony Williamson was hands down the best car salesman I’ve ever dealt with. He wasn’t pushy, he listened to my needs and delivered. He made me and my husband feel overly comfortable with our purchase. Even after purchasing the vehicle he called more than once to double check on how everything was going. He responded to my questions via email quickly as well. He went over and beyond to make sure my experience buying a car was spectacular. Car salesman’s get a bad rap, but salesmen like Anthony really show that there are diamonds in the roughs! Thank you Anthony for everything! 10/10 recommend!

Ended up here for some warranty work on ram power wagon with 32k miles. One of the clamps had rubbed through a section of aluminum radiator hose. I patched it myself with water weld and pointed to the exact spot. Of course it wasn't covered under warranty and I was charged $165 diagnostic fee for them to lookup the part number and give me a $620 quote to fix it for a $100 part and literally 10 minutes to fix myself. I went ahead picked my truck up and paid the "ransom" fee of $165 dollars they claimed to be a diagnostic fee. When I drove away it sounded like someone installed a cold air intake. I pulled over and looked under the hood only to find it disassembled and the air intake was left open. I also had a new chip in the window. All I got was a sorry and this isn't how we operate. Hard to claim that when this is what I found after I drove away. What great customer service. Will never be back, beware!

Anthony is the sales representative that always helps me! He is great! Has great customer service as well

I do not recommend buying a car from here. I bought every available package I could with my new car, including 4 years of free oil changes at any dodge house. When I went to get my first one, the paperwork had not been submitted yet and it had been months. I had to pay out of pocket for something I was already paying for. EVERY TIME I call them I get the run around. I was promised so many times I’d be called back and sent to voicemails with promises they’d get back to me in a day or two. It’s been months trying to get this issue fixed and I’m still nowhere. I had a very inexperienced salesman who didn’t know hardly anything about the car. At the end, they filled out the satisfaction survey for me making sure to circle all 10’s. I can see why. Highly dissatisfied with my experience.

Had a recall and got my oil changed while it was there for $140 I didn’t even get my wiper fluid filled basic services

They don’t tell the truth at all. Me and my husband drove five hours one way to look at a car that hadn’t even been ran thru the shop yet. Smoking oil under the hood, spray paint on the car, missing panels, rust, etc. No way would I recommend them.

I love how Autonation supports breast cancer awareness with the pink plates!

Probably the worst place to ever buy a vehicle or get it serviced. I HIGHLY recommend to literally buy anywhere or service your car anywhere but this place. Nick Kupara (finance) will have you believe you are purchasing the warranty you want and that you asked for and then a year later just in time for you to get your car serviced, they will tell you that you don’t have a warranty or service plan for anything. WORST car buying and WORST service center. The first time they detailed my car (the day I bought it) it came out of service with a giant dent/gash in the drivers side door. I worked in car sales for 3 years before buying my car here. Absolutely horrible.

Worst experience ever.. Not friendly .. don’t care about customer service.. No one ever walked us out , no one sad Thanks for driving 4 hours to buy from us … no one knows what they are doing . Management is a flat out joke and it trickles down to employees. do not buy from them period unless your just sold on the vehicle and don’t care about anything else

This is the worst Dealership I have ever came in contact with. My total experience was awful here. I finally got my new Jeep back today after two weeks in service after having it only three weeks after purchased. I guess, I should be thankful the 4,000 dollar warranty you put on the contract we payed for covered the issue. When in reality you should be making sure before you make a sell the vehicle you are selling is a reliable mechanical vehicle. They sold us a Jeep Wrangler Unlimited with a bad power steering pump and gear box. I will be having it checked at another Dealership with the trust issues I have with this sell. I have lived half my life around dealerships. I know how they work. I observed and soaked in every department at this Dealership as my husband and I made this purchase. The only person that actually tried to do his job was the Service Advisor Pat and he is new there. The trade in on my deceased fathers truck was low balled. They actually offered me 500 less than the emailed quoted trade in. I watched it be listed and the price they asked for purchase. The sales person whom I will not mention called my husband to see if we were happy and how we liked our Jeep often in these weeks. Not once did he resolve any issue with his sale after being informed of the issue. I’m truly disgusted with this Dealership. Beware of every step you take here. Don’t bother to try to reply to this feedback you will get No response. Actions speak louder than words. Customers Satisfaction should be a concern in any business. This is Not the case here. I have a Corvette and wanted a Jeep to replace my fathers truck to drive in the metroplex here. Some of your customers will need to have a reliable vehicle it may be their only one. I’m not only voicing my feedback for what you did to us for those I’m sure you have wronged in the past and hopefully you will change for those in the future.

Great experience as always

Autonation Chrysler, Jeep Dodge had our 2021 Jeep Wrangler for almost 2 weeks. Mechanic could not figure out where the rattling was coming from. during the 1st 1 1/2 weeks I got 0 calls giving me updates I had to call if I wanted an update. Finally got a got a call from one of the Managers, Jonathan who apologizes and says he will be handling my case going forward. So they tell me they had to open up a case with the Engineering department but they can't call them they only communicate via emails, are you serious right now?Another 3 days and not a word from Jonathan. Finally called them and said I was coming to get the car for the weekend show up and they tell me the turbo needs to be replaced. 6 months old but whatever we can drive it until the parts come in. However the car is not back together so you have to come back later, even though I let them know when I would be there and I used my lunch hour. My wife's mom takes her to get the car. I go out an open the back to find the engine cover in the back of my Jeep. Call and leave a message for Jonathan and does he call me back, No. He has my original rep call me, Roland who does not even apologize, he simply says he is not sure why that happened because the mechanic told him it was good to go. It feels like they don't care because the car is under warranty and they know you have to bring it to them for repairs. Horrendously horrible customer service!

Marcus and Nick were fantastic to work with! Buying our new truck was a pleasure at AutoNation North Richland Hills.

I highly recommend Sales Consultant- Adam Keele... he had my new Cherokee all ready to go when I came to pick it up and spent time showing me how everything worked. It was a pleasant buying experience!

agoNEW *****Attention Don’t Buy Cars Here*********** Had to give one star to write this review I called salesman about a Mini Cooper I saw online a countryman oh yeah we can get you that car I go up there then advised they have to go pick it up in Dallas so I sit at lot and wait 3 hours he comes back with wrong car. I should have left right then but I thought okay I will try it out. Voice my opinion about wrong car and was ignored. Day 2 driving down road light cover comes off. Sit another 3 hours waiting on it to get replaced. The first week I had it I had to call Dallas BMW and take it due to check engine light coming on. Sales man advised me I would have to call Dallas because that’s where they got the car from. Week 4 of having car we start noticing a knocking and rattle in front end again told to go to BMW Dallas engine mount broke. Today after my tags have been out for a week I make my 3rd trip and 15 call to check status of my tags again I get told as soon as we get them we will call you. After no call I go up there I get I am sorry but tag office is closed and we can not get anything done today. I guess it’s my fault I work regular hours and don’t get a chance to call tag office myself to see where my tags are. I will never buy another car from this lot if I ever get this one tagged and legal. Update : 4 months later no tags still

Over all service experience terrible Took my 2009 Town country for a recall for the air bag called ahead of time to make sure the recall part was there yes we have the part The car was there a full day So by 4pm I called and was informed not enough time to get to it today could be another day Picked up my van no safety recall done because when Igot my vehicle was then informer the part I needed for the recall was on a back order Autonations Are a joke in car business This is my we by KIa 3 of them supreme customer service by local KIa service department

I bought a camaro as for $40,000 on a Tuesday, I was told it passed inspection, it had an airbag light on and even worse it had an oil leak. so Friday I brought it back to be repaired and sat in the waiting area for 3 hours while they knew I was in a hurry. Then to top that the loaner car they gave me is a 2009 Toyota Corolla with major hail damage and plastic parts dragging the ground when above 30mph. So upon calling to check the status on my car I was sent to voicemail several times and never received a return phone call. Then fast forward to the following Wednesday I was assured they would have my car back to me by Thursday evening or Friday at the latest. Friday after receiving no call I called to see when I could pick up my car and they said it wouldn’t be done till Monday now the job required is an 8 hour job by the book.

Absolutely horrible service at the used car center. We filled out our application online, they ran our credit and told us we were approved for the vehicle we wanted. So then we drove our family down there, an hour away, young kids and all. We were ignored for 30 minutes. Finally we approached a guy, he said he would check on the info. He disappears. The next guy looks it up and says he's gonna go get the keys. Never see him again either. We sit there for 2 hrs and finally a guy had us fill out the same application as online...again. then of course it takes longer. Finally we leave because everyone was starving. They say they will call us in the morning. We get called in the morning, and after the manager had already approved us, now they want 4k down. Let's not forget that their advertisement said zero down. Absolutely a huge waste of time,money, hard inquiries, and sanity. Dont come here.

Great, quick and easy experience. I originally inquired online and within the hour had a response from Kate Kim to set up a test drive. I actually set it up for the next day! Up until the time I arrived Kate Kim kept in touch through text to ensure it was going to be an easy process. I arrived, did the test drive and left the lot with a brand new car! Very good experience and highly recommend to go here. On top of the good service, the inventory was the best around.

Best dealership I have ever been. No hassle, wry respectful, helpful, and they took care of me

I was met quickly, given all the information I needed, typical dealer negotiation. They did not have the exact vehicle so the brought mine up from Houston. Salesman Greg did a great job. LOVE the new truck.

Anthony always takes great care of all my vehicles..

Started slow, but was well worth it in the end. Love their patients and they made sure I was happy with my purchase in the end!

The staff members are very friendly, efficient and helpful.

They gave us an Outstanding customer service and both the sales people and the financial people were seamless in the quality workmanship delivery Kudos to Nickie and Forest

I had a recall on my Dodge Challenger, and Anthony got me in and out in under 90 Min. Outstanding !

2 1/2 est repair time took 6 hours. Long time to sit in waiting room. No updates. No info. Not even a simple, ?We apologize for the delay,?. Only, ?Here?s your keys.? Cannot evaluate quality of repairs.

My Jeep was there for 2 weeks for warranty covered issues. Got it back and the sensor light came right back on. Terrible customer service. No one answers the phone. It takes days for a call back. As of today, it’s been 4 days since I left about 5 messages and still no response. You would do better with a back yard mechanic. Oh, I almost forgot the outrageous diagnostic fees… Be safe and smart- GO ANYWHERE ELSE!!

It was the customer service that was really over the top that I loved so much. Was definitely a smooth transition

Luckily a Jeep sells itself. The sales department was woefully underprepared to sell a vehicle on the day that we purchased our vehicle. I knew the vehicle that I wanted, I came to the dealership in the morning to look and test drive and I was connected with an amazing sales person. I let him know what time I would return in the afternoon with my family and we discussed financing. When I arrived in the afternoon with my husband and my children, I was passed to another sales person who was not at all informed on the vehicle, financing, or the situation. While we waited on the sales person to get up to speed on the transaction we were sat in a waiting room where they played music with unedited lyrics. (I love Cardi B, but I don't play it with my 6 and 7 year old in the room). The dealership added things into the price that had not been completed on the vehicle, luckily I caught this. We financed through our own bank because we were informed that they could not match the interest rate my bank was offering only to be to be told by the finance department that they will not accept financing from our bank because someone else is driving around with a $45,000 car the bank didn't send a check for. Every step of the way was painful and I would not have done business with this dealership if they did not have the specific vehicle that I was looking for. Buy a Jeep, they are awesome, just buy it someplace else!

First and foremost I recommend Dominique Johnson in the service department. All whom I have spoken with are GREAT people, but Dominique is the best!

Had a very pleasant transaction would definitely recommend. Thank you to Marcus Finnell for helping me through this process. This was my first major car purchase and he was there every step of the way. Very kind and very patient would definitely recommend him. Thank you Marcus!!

Friendly professional service with self-serve refreshments available while waiting.

Awesome experience all around. No BS. Anthony Johnson was a great help.

Excellent service department. I always have a great experience here.

I really, want to thank Elizabeth for getting my radio order and put in in a timely matter.

Service Department came to validate a recall for my Jeep, this occasion I was attended by your Joshua Rasor (service advisor on training) no.4250. My experience was successfully completed in an Satisfactory manner, he took his time to review all details and a satisfactory car maintenance check inspection. I really feel pleased and well service.

Quick and professional service.

Still waiting for a return phone call from the title dept from last week , bought my 2021 Charger almost 2 months ago and I still do not have tags or registration and I can not get a answer as to where they are. I call weekly and get a I don't know answer each time. I'm about to file a formal complaint with Dodge corporate, the Texas DMV and the BBB , let's resolve this issue before it gets to that point..

BUYER BEWARE!! They add an extra $5,411.00 to your loan for an extended warranty and maintenance plan and cover it up by stating you’re getting “free services” due to purchasing a certified vehicle. They don’t do paper and pen... they scroll down for you to sign your signature on an iPad. I’ve called numerous times and left multiple emails. There’s been no response to my request for the contract and to cancel the warranty and maintenance plans. I’m leaving detailed reviews on every site and currently in the process of filling a complaint with the BBB, contacting the regional President and CEO and contacting my attorney. I’ll update my review once I receive a positive resolution and MY MONEY.

From start to finish, worst experience buying a car. Kept having to drive back to the dealership because they kept telling me to come back this day or that day to fix the issue they said they would and would just give me the run around every time I got there. Everyone is just sitting around and act like they can’t help you.

My buying experience was book perfect. My salesman was very prompt and knowledgeable about the vehicle. I couldn't have asked for a better experience.

2nd vehicle we have bought from them … always treats us like family .. finds the perfect vehicle for us and makes sure the price is right. Rose & Kate were absolutely fantastic… Highly recommend Autonation and either one of these awesome sales ladies.

Very disappointed in the attentiveness and the follow up on non service as scheduled.

Their service department is a disaster, my service advisor doesn't return phone calls and never answers when you call him. Left a message with the head service advisor to call me so I could get assigned to a different service advisor. No response. I suppose service isn't a thing at this dealer.

Although some have had issues. I have never had anything but a great experience with them . Have purchased new and traded several times, without a problem. Good people, good service and any issues have been taken care of in a timely, professional manner. I would highly recommend them . Will definitely be a longtime customer.

Very good service every time I’m there. Adam and Kate do a fantastic job!

Absolutely the worst! Unprofessional, dishonest, and useless in both sales and service! We tried to give them the benefit of the doubt, but their reputation holds true! Unacceptable service! This will be the last time they touch my Jeep, but it will NOT be the last time they hear about it! Run as far away as you can from these people!

The guy that was helping me didn?t really seem as if he wanted to be there. After waiting over an hour to get an update on my car, the guy said oh I?ll check on your car and let you know what?s going on. I waited another 20 minutes and he never came back so I went inside the building. Once I got inside and located the guy, I said, I was still waiting outside for you to return with the update on my car. He stated he forgot.?

I had my car into service Dept. When I called to check on it no one would return my calls.

Not a good experience to buy a car. I wont' use AutoNation for my next purchase. I was told that all fluids were to be changed, I think just break fluid was added. Also I was told that new spark plugs were been changed, I don't think so either. I was told brakes were good, I had to purchase new brake pads the first week. It took a week to deliver the car to me. I was told that purchase documents were to be emailed, I am still waiting.

Caring service advisor, Russ. Great guy does everything within his power to make things right. What I don’t like is that when I have an appointment for minor service work the truck has to stay for days at a time. I have an appointment tomorrow morning, May 17th, 2021 and the parts are in. I still bet I am required to leave the truck and there will be no loaner available.

The service department is completely inept. Did not tell me they wouldn’t fix my flat tire on arrival. Returned vehicle a week later with actively leaking air from tire, passenger door gasket hanging down after dropping headliner, failed to reinstall dry cleaner hook in ceiling and failed to fix sunroof rattle. Their customer service is non-existent from start to finish. We have bought two vehicles from AutoNation and never will again simply because their service department is deplorable. I have written several similar reviews over the years and never received an acknowledgment from management. If they do read these it further proves they do not care.

Kate Kim was wonderful! The car buying experience was easy, fast, and painless here! No pressure salespeople at this location! Will definitely come back! Thank you AutoNation N. Richland Hills! You all ROCK!

I came here for my first oil change and tire rotation. Russell, service tech was great! They were short staffed on Saturday, but he took his time and made sure everything was taken care of. He told me the price of oil change and tire rotation so it wouldn't be a surprise. It did end up costing $12 more than he quoted . I know dealerships are more expensive, but it did seem like a lot for oil change and tire rotation. ($130) With a tire rotation, my husband said they are supposed to check pressure in tires. 2 days after I had my service, my computer said my tire pressure was 29 in back tires...normal pressure 36.

Worst experience ever. Stay away! Went to buy car that was listed online. Salesman was rude and condescending when I asked about the rebates I qualified for he said "not gonna happen, we are not applying any of the published manufacturer rebates". They had overpriced add-ons added to advertised price. When I asked to speak to manager he said he was a manger (found out later he was not). I received an email from general manager (looked auto generated) to call him with feedback good or bad. Called twice left message, never called back. We had a check from our bank for a pre-approved loan. I was told the bank loan check was too much paperwork and they did not get their money right away, so it would not be accepted. I would have to go to bank and get a cashiers check, if I wanted to purchase from them. I drove to Weatherford dealership, purchased same car, excellent price, experience and service. They valued my time, applied military rebate, and provided excellent customer service.

They’re great!!! Customer service is great and the whole team is great! From sales all the way to finance! The transition was smooth and felt 100% confident on my purchase! Thank you Autonation!

We scheduled an appointment, easy process and friendly staff. Worked out very well.

I was very impressed with the salesman Kevin Maher he was very patient and understanding. He?s one of the best salesman at autonation and I would recommend him to my friends and family.

Walked in to purchase a used Jeep and too my surprise walked out with a brand new Jeep!!!!!Thank you so Much KEVIN.

They give you a warranty of 5 days 250 miles, but ironically enough an exact week after purchasing the car is when all the problems began. My car is currently at the mechanic shop for the third time and I have only owned it for two weeks. More and more problems keep happening and I have already spent $4,000 extra on this car just to drive it 20 minutes at a time and then there is another problem. If I had known that Autonation does not check on their vehicles then I would have run far far away. This was my first car buying experience and my salesperson, Benjamin Flores gave me bad vibes from the beginning. I brushed off those vibes because I thought I was just overthinking. The first car he showed me had white smoke coming out of the tailpipe on my test drive and I asked him what was going on but he was pretty quiet. I wish so badly I would have left at that moment. All I can say is that, there are tons of better car dealerships out there who will actually take that time to sell you a car that will run properly. Autonation is not one of those places.

Want to give ZERO STAR RATING!!! 1st time 6 years ago tried to by a car there. These guys tried to screw us! Shame on you! This time in April, tried to buy a vehicle there and these guys tried to screw us again! Shame on me! I should have learned After our visit to this dealership, I did purchase a vehicle from another dealership. They were extremely helpful. THEY did not require a BS service contract to buy their vehicle. THEY did not try to screw me with a 24% loan for 72 months. Finance companys kickback the extra interest over what they actually charge to the dealership by the way. I got a 12% loan for 54 months, payments we could afford, and free car washes for 3 months at the dealership. I realize that the car wash is just an added thing that costs them nothing, but it is something. I will NEVER set foot in AutoNation CDJR NRH Dealership ever again. I was so displeased by the way the manager tried to FORCE a $3k warranty just to pad their profit margin! I am telling everyone possible to avoid AutoNation like it was COVID! MANAGER QUOTE "I'm not selling you this vehicle without the added warranty to help make up our profit margin" MY RESPONSE "Im not buying something I don't want just to say yes to the vehicle" MANAGER RESPONSE "Keep it for 6 month and then cancel it to get reimbursed for the unused portion off your loan total" It put me off even more that I said I would pass on the DEAL they were giving us due to the warranty requirement 5 TIMES and asked for my license back before I got it. The sales person called the next day to ask if I changed my mind on buying? I ask if they had changed there mind on requiring the $3k warranty? My answer was their answer - NO I even called another AutoNation dealership later and spoke to a manager about the requirements put on the deal. They told me that was not the way they do business and that extended service agreement are optional if the customer wants it. Trust me, this is the nice version of what I want to say about this dealership! I am trying to be helpful to anyone else that might think they can get a good deal at this dealership. You can't! I sold cars for a few years and would have never treated a customer the way AutoNation CDJR NRH treated my family! If they have a vehicle you like, keep looking! A better deal elsewhere will show up, just like one did for me!

I had spoken to Luis about 2 days prior to my visit and we discussed the Jeep Grand Cherokee I was interested in. When I arrived for my appointment he already had the vehicle on the platform and ready to go. My overall experience was pleasant, Luis didn't go back and forth trying to get me to get something else which is what I really appreciate the most. The finance guy Issac was just as awesome as Luis. They both made me even more excited about my new car purchase! They are truly huge assets to AutoNation. I have not stopped talking about my experience and have definitely recommended AutoNation to a few friends. From the bottom of my heart THANK YOU LUIS, ISSAC, AND AUTONATION!!!!!

Great dealer experience. Service advisor Anthony was interested and knowledgeable. I have used him previously and each experience is good. Love my RAM.

Having had great purchase experiences with 2 other AutoNation dealerships we hoped when getting our son’s first car we had come to the right place. Unfortunately that has not been the case. We purchased a used 2015 Ford Edge that had the check engine light came on after owning it for 6 days. We reached out several times to get it resolved and have not gotten a reply/follow-up from anyone. The cart is currently at the AutoNation Ford Frisco getting serviced so fortunately there is still time to make it right!

Worst car buying experience ever! Walked out once because of miss information. Decided to still go with them because the truck was the exact spec I wanted. No effort was put forward to save me any time throughout the entire process. I was always waiting for something and it seems they view that the customer has infinite time to spend on a purchase. If I didn?t ask a question I was not going to receive any important information about the vehicle or the transaction. Auto Nation definitely does not value their customers nor make an attempt to give a transparent sale. Would never buy or recommend anyone to purchase a vehicle with them.

Bailey went above and beyond to get me into the Cherokee I wanted. She kept me updated on the process and always answered my calls. I highly recommend this dealership and most of all Bailey. Thank you so much!

We were in a bit of a time crunch when it came to finding a a new car, and Kate Kim at AutoNation was excellent! She was efficient, showed us cars that we were interested in and that fit our budget, and went to bat for us to get a great price. We were able to see several cars, test drive one, and finish our purchase in about three hours. We couldn?t be happier with our new car or with the experience we had with Kate. Go see her, she will definitely help you out!

Bought a used truck in January. They told me about the tint and door guards "add on" in the contract after we agreed on a price. I was also promised a replacement pad for my step bar, which was missing. I called two weeks after my purchase and nothing. I called 3 more times with no call back. I called again and asked to talk to the manager, which was a guy named Bookman. He said they would do the tint and door guards, but they aren't doing the replacement. Luckily I had the replacement hand-written into the contract. After he looked it up he agreed to do it. Someone contacted me 2 weeks later and asked for pictures and said they would set up the appointments. I waited a month with nothing after that and when I texted them back they ignored me. They have been giving me the run around for 4 months on something I paid for and that is in my contract. They are super nice when making the sale, but ghost you when the deal is over. DO NOT GO HERE

Absolutely Horrible!! If you could give 0 stars I would. First, don't fall for the "you must schedule an appointment" if you want service BS. They don't honor the appointment, it's first come first serve. You have to wait in line and then it takes 5 days to get an estimate. So, the appointment was worthless. Then they made mistake after mistake and took another week to fix my truck. When I picked it up, they didn't even do the simplest repair which was to put the tabs on the tailgate. If they didn't do that, how can I trust that they actually did the repairs that I can not see. I will never buy another car there or get my cars repaired their again. I will drive out of my way for any other repairs. Also, I will tell all my Ram truck friends not to go their. Don't waste your time at this dealership!

If you could give 0 stars I would. First, don't fall for the "you must schedule an appointment" if you want service BS. They don't honor the appointment, it's first come first serve. You have to wait in line and then it takes 5 days to get an estimate. So, the appointment was worthless. Then they made mistake after mistake and took another week to fix my truck. When I picked it up, they didn't even do the simplest repair which was to put the tabs on the tailgate. If they didn't do that, how can I trust that they actually did the repairs that I can not see. I will never buy another car there or get my cars repaired their again. I will drive out of my way for any other repairs. Also, I will tell all my Ram truck friends not to go their. The whole process took 3 weeks. Service manager would not contact me.

Quickest deal we have ever made!! Jordan was there to answer all questions about our new jeep. We feel we got a great deal on our trade in as well on our new vehicle...Happy Customer!!

Great, great salesman that worked with me took good care of my wife and me.

Lord to get me drive 30+ miles and then tried to pressure me to pay 4% higher interest rate or lose all my incentives when I had preapproval which I told them 3 TIMES before I drive out there and was told it’d be no problem to use. I would not recommend them to anyone EVER!

I made the easiest deal a used-car dealership could dream about. I made an appointment several hours ahead of time to come in and pay cash for a vehicle. I arrived on time. It was Friday afternoon and the place was practically deserted except for the sales staff. I told my designated salesperson I was there and ready to buy, cashier's check in hand, and proceeded to be ignored for two hours. The only way I was able to get the place's attention was to threaten to leave and take my check with me. Then, I waited another hour for the paperwork to be processed. Then the information on the title application was incorrect. I asked to get a corrected copy and the sales guy told me, "It's fixed. Trust me." You cannot make this stuff up. Talk about a stereotype sleazy-used car operation. I refuse to leave without correct documentation, which took another 30 minutes of waiting. All told, I went in with a check for a cash sale, and waited 3 1/2 hours. That is about as unacceptable as it gets. I am 66 years old, and have bought and sold dozens of cars. The vehicle I bought was fine, and a decent (not great) price. Even so, this was by far the worst, and most demeaning car-buying experience I have ever had. My family and I will NEVER buy a vehicle from Auto Nation again.

Worst experience I ever had in buying a car. I would not recommend any one to this dealership. Made me drive across town for a check and didn't even replace the gas

Great selection of vehicles and an excellent team! I purchased a 2013 F150 and was provided with exceptional service from A-Z. My sales guy Cody, Sales Mgr. Jonathan, Finance team and Amanda all did their part to ensure that I was completely satisfied with my purchase. I highly recommend this dealership and hope you consider them when making your next purchase. I’ll be back!

I had to text, email, chat AND call to get someone to sell me a car!!! And after all that, I was still at the dealership for almost 3 hours before getting a loaner due to other difficulties. As soon as I left, the low-fuel light on the loaner came on and when I took it back, instead of just gassing it up and letting me go, I had to get into another one, because someone wanted to look at the one I had just been given! Two days later when I went to return the loaner and pick up my new car, I was tossed the keys and pointed in the general direction of my car. If the deal had not been above average...

Johnny was one of the best sales reps I have ever encountered.

Great service and short wait time. Polite and friendly staff

The employees were extremely knowledgeable and very professional

I just bought my 2016 in October only made 7 payments the first night I had check engine came on I took it in the very next day Cadillac converter wanting me to pay over 2000 and I barely had it a jalf dau now I took it in last week on thursday they kept it til Monday the service rep told me my warranty would cover everything Z i had stated was wrong after keeping it 4 days they call and say its going to cost me 1000. all of this stuff that was wrong should of been taken care of when I bought it its like a used car off streets Im stuck aith it like the brakes a wiper blade come on now I would never recomend them to anybody I am so unhappy and they wont call us back Dont go to them

They had the correct model and good pricing.

Bailey is knowledgeable, and very friendly sales person. I had the best car buying experience in my life with her! Would recommend this dealership to anyone!

We love our new van from Auto Nation 🥰

We had a great experience with Autonation from sales to finance. Customer service was wonderful and would definitely purchase from this dealership again.

We called and spoke to a salesperson. We told him that we were very interested in the vehicle and would like to pay cash for it. The salesperson was very helpful on the phone and explained it was new to inventory and that he would push it through the "inspection process" and have it ready for us to pick up by noon the next day. We explained to him that we lived four hours away so we needed to be sure everything was good with the vehicle before arriving. We showed up the next day and they said they would not accept our check unless they ran my credit. I told them that was ridiculous but eventually gave in since we had driven 4 hours! They refused to accept an ACH or wire. I sat in the lobby for 30/40 minutes not knowing if they were going to let us pay with a check.(after driving four hours!) By the time I got the bill it had a $499 window tint charge.(for the front two windows!) The salesperson said "they tint all the cars." I said, "well this is not something I agreed to." He just kept saying "we do this to all the cars..." He led us back into a small office to speak to the finance mgr. We were wearing masks. The finance mgr did not ask us if he needed to put on a mask. We sat in the room with him for an hour. I explained that the salesperson was not rude but seemed clueless, very unconcerned and unempathetic. By this time I am already pissed inside and sick from worry. No customer recovery, no apology. He just smiled and started telling us about the salespersons personal situation and why he "had not figured it out yet." At this point I knew I had to just hold on and finish the transaction. He hands me the title paperwork and it describes the vehicle as a hybrid. I brought this to his attention and he said it was fine that I wouldn't have any issues with the title. He ran the check once and said it did not take that he could only run it twice. In a panic I said to my wife, "quick call the bank again." He said, "no sometimes the check reader malfunctions." He said, "it only lets me run it twice." He ran it again and it went through. I breathed a huge sigh of relief. He said, "what were you worried this whole time?" I said "yes, you guys have treated us like criminals since we told you we wanted to pay by check. We told you this on the phone before driving down here." He explained that due to COVID they have had a lot of people stealing cars and that they are taking extra precautions. That would have been great to know before driving four hours! I've never felt so terrible trying to purchase a vehicle. We drive the vehicle home and the back passenger door does not lock and the check engine light came on.(because we live 4 hours away we've already exceeded your warranty)

A total joke! You are wasting your valuable time and life. I'm sure the other lots are awesome but the used car super center is a place for no one to ever do business. I would rate this place with negative stars if I could. I literally have nothing good to say about this absolute insult to consumers except that Samantha and B.Jules are the only people that seem to do their job. EVERYTHING about my experience has been terrible. Buying a car from here was a bad decision and was hands down the worst experience purchasing anything anywhere ever. I have never been involved with such an unprofessional, non-communicative, pass the buck, talk in circles, promises broken, non-responsive business in my life! My list of complaints is long, here is a summary. Bought the car it needed some service work. After days of hearing nothing and trying to get an update I was finally told the car was ready for pickup. I go in, it's not ready. I leave it to pickup a couple days later. Again, no communication from them. I'm finally told the car is ready almost 2 wks after I signed the lease. Pickup attempt #2, [oooh sorry oh you didn't get my message??? No the car isn't ready. We had to order a part. I don't know when it will be here but you can take the car and when the part comes we'll call you and give you a loaner while we make the repair]. I take the car and realize 2 days later they let me leave the lot with plates that expired 1 wk before I bought the car! Now, 3 wks later no one will respond to me and I am still waiting for 2 of 5 promised repairs. You want to buy a car from here, just DON'T you will regret stepping foot in this place and wasting your life here. Oh yea and while I waited on day 1 a salesperson told a customer they lost her car in transit and didn't know where it was but she could have a different car of the same value. She explained she already signed for the missing car and that is the one she wanted. I'd sure like to know how that was resolved. Still thinking about buying here?, read the reviews on as many sites as possible!

Great experience and interactions. Kate and Jordan did a fantastic job.

It was cool not so quick but friendly and honest that?s two thumbs up for me

EXCELLENT and always has been. My go to dealer for 5 years

I LEFT MY CAR FOR ALMOST 2 WKS WITH NO LOANER AVAILABILITY, WHICH I AGREED TOO. SPECIFIC SERVICES WERE SUPPOSED TO BE DONE INCLUDING AN OIL CHANGE. WHEN I PICKED UP MY TRUCK THE OIL CHANGE WAS NOT PERFORMED. I NOTED FIRST THE OIL PERCENT WAS NOT RESET, SO I DID IT MYSELF BUT IT MADE ME CURIOUS ENOUGH TO CHECK THE OIL AND IT WAS STILL OLD, FILTER WAS THE SAME. I CALLED BACK AND WAS MET WITH "WE CAN CHANGE IT INFRONT OF YOU IF YOU WANT.." SO I DID TAKE IT BACK AND LEFT FOR A DAY SO THAT COULD BE DONE. TO MY SURPRISE AS I WENT TO CHECK IN THERE WAS ANOTHER CUSTOMER UPSET ABOUT A SIMILAR SITUATION.-LEFT HER VEHICLE AND NOT ALL SERVICES WERE COMPLETED. WILL NOT BE GOING BACK TO THIS LOCATION AND NO I DONT RECC.

Great sales department, low key, no high pressure . Seemed to take a while to get paperwork done.

I brought my Jeep in for an oil change and tire rotation. George and Russel were awesome, great customer service!! They were both very friendly and kind, above and beyond making sure that everything was taking care of in a timely manner.

Manny any Greg was awesome people and they helped me with new Rubicon to get out the doors. I like my new 2021 Rubicon. We bought 2 Jeep?s from here. Thanks guys.

The SUV is nice, very nice. Autonation sold it to me and DID NOT DISCLOSE that the AC DOES NOT WORK! THEY KNEW THIS. THE VERY NEXT DAY after I'd picked it up, I called them, and Drakes EXACT WORDS WERE: "HOW DO WE KNOW IT DIDN'T WORK BEFORE YOU LEFT.." It has been a month and I STILL haven't received ANYTHING from the "Financing Company". Back in 2015, when I first discovered Autonation- when I bought a SUV CASH, they were LEGITIMATE. NOW, I DO NOT TRUST AUTONATION, they are a bunch of LIARS, And NO GOOD FOUL PEOPLE....once you sign the papers and drive off the lot, THEY HAVE NOTHING ELSE TO SAY TO YOU! You can call until you're blue in the face.... YOU WILL NOT GET THE ANSWERS OR THE PERSON (SALESMAN) THAT SOLD YOU THE CAR! The salesmen become VERY RUDE AND IRATE when you want answers! How dare Drake, with Autonation Chrysler Jeep and Dodge(NORTH RICHLAND HILLS) SAY TO ME THE VERY NEXT DAY "HOW DO WE KNOW THE A.C. DIDN'T WORK "! AUTONATION- RUINS YOUR CREDIT! Autonations sales men, try to FORCE you into the unwanted vehicles that have been on their lot too long! They LIED to me and said in order to run my credit, I would have to pick out a vehicle! And he ARGUED me down about this.... So, why did I have a ding to my credit before I even looked at anything! (REAL TIME CREDIT INFO using Credit Karma- I'm able to see the HARD INQUIRIES RIGHT WHEN THEY HAPPEN) The CREDIT INQUIRIES are NON STOP! I HAVE 9 HARD INQUIRIES ON MY CREDIT FROM DEALING WITH AUTONATION A FEW WEEKS AGO! 9 HARD INQUIRIES! My credit score dropped! I no longer have a "Good" credit score because of Autonation! I had no intentions on purchasing the vehicle I'd purchased... I came in, BY APPOINTMENT to purchase an Expedition priced at $5995.... Basically setting an appointment is a waste of time! I drove all the way to North Richland Hills specifically for this vehicle! I get there EARLY for my "appointment" and someone else is already just starting the process to purchase it! Basically, Don't look at or for NOTHING online! They will LIE to you and tell you its available.... make you come all the way there..... KNOWING IT'S BEING SOLD OR they just don't have it- and try to force you into one of those vehicles that have been on the lot too long! Very deceitful. Like your time and money don't even matter! The FINANCE DEPT, ALTERS YOUR CREDIT APPLICATION !! Financing changes your HONEST information and fabricates it! You fill it out honestly.... and as they are "typing it into the system".... THEY MAKE "MISTAKES".. yeah, sure... "mistakes" like changing your yearly income to $50,000... advising you to LIE to the financial company and tell them you make $50,000! Hello, I'm no college professor... but, wouldn't that make your loan and or financing VOID? If that financing doesn't go thru... THEN YOU'VE JUST LOST YOUR DEPOSIT! Because they WON'T REFUND IT.....NOW will you, AUTONATION? Too many bad reviews.... too many ANGRY customers! Too many no good, LYING SALESMAN JUST GIVING A xxxx ABOUT THEIR COMMISSION!! I WILL NEVER IN LIFE DO BUSINESS WITH AUTONATION AGAIN! ** I DO NOT WANT TO TALK TO ANYONE FROM AUTONATION!** Please keep your fake, apologies... if AUTONATION really cared, their dealerships would have better training and better ethics... they would be so much better dealing with customer service. I guess if I want A.C. in this truck I just bought from Autonation... I have to cough up $2,000 of my own money to get it fixed! No sir... I will consult with a Laywer 1st, before I spend my HARD EARNED MONEY to fix this Vehicle that should have already been "FIXED" from start! *NO WINDOW TAGS * NO WINDOW PRICE!

Friendly and quick service

We bought a Chrysler Pacifica and are very pleased with it. Talk to Mr. Paul, he will do you right.

In early March we found a Jeep we wanted to look at. We drove from Dallas to N. Richland Hills and the Jeep was no longer available, they found us another one that was located in Amarillo. We agreed to have them transport the Jeep. For 3 weeks we received no updates unless I sent a text - kept saying "it's a process". When the Jeep arrived they stated after the inspection it needed a new motor - fine we agreed to wait. Took over a week finally we were able to pick up after 3 weeks of waiting. Now we have financed the vehicle, get it home and the whole rearend is leaking. We informed them the very next day and they agreed to have picked up to repair - a week later, nothing. Our sales guy is now on vacation. I don't recommend this dealership.

awesome experience. Great team and easy transition on trades.

As soon as I requested information online, about my new renegade the AutoNation staff were quick to meet my demands and were able to help.

Very friendly. Very knowledgeable very thorough. Katy was the best!! Thank you

Very friendly and. knowledgeable,I moved to rhome to but I still use them as my service professionals

Hunter was so patient and understanding to our needs. After showing us car after car, he finally found one I fell in love with. He stayed positive throughout the entire process, even when it was a little harder for me to give up my trade in and needed a few minutes. I would recommend him to anyone I know!

Everyone was awesome to work with. Anthony really helped me before, during and after the sale! They made it fun and enjoyable and the truck is great!

I HAD TO DRIVE 4 HOURS TO BUY MY 2020 DODGE RAM, BUT IT WAS WORTH IT.

All my issues and the maintenance on my Durango. My breaks were looked at and all fluids were refilled/filled.

Had my truck for 2 weeks and when I got it back it wasn't fixed. It is now at another dealership

We searched for a good deal on a Longhorn and were presently surprised that Autonation sold new vehicles and had a fabulous experience from their sales team in buying our mew vehicle this March 2021. The icing came when we asked what the cost of a 5 year bumper to bumper Warrenty would be and found it to be under $4k and include 150k miles and transferable if we sell this in the future (future value has to easily exceed this insurance type expense).

The process of trading and buying was fast and fair I have never had such a positive experience buying a car My salesman, Greg, went above and beyond

The mechanic has always done great work. Have always stood behind the work they?ve done

We love the vehicle we purchased and have not had any issues so far. However, the buying experience and aftermath have been terrible! The day we purchased the vehicle we got a lot of run around from the sales people and then went that evening to pick it up and wound up sitting in waiting to sign the papers with finance for 3 1/2 hours. We were told we would receive the documents by email within a day or two and didn’t receive them until 8 days later and that was after calling and emailing multiple times asking for them. After finally receiving the documents we noticed a discrepancy and I’ve been trying to get clarification as to why we were charged more than we were supposed to be and I’ve been told by the person in finance that they would call me to explain. It’s now been 5 days and he won’t return my calls or emails!!!! This is the worst customer service I’ve ever experienced buying a vehicle!!!! 😡

great on integrity and a bunch of inventory even the hard to get stuff

My experience at AutoNation was just what I wanted. They should me what I was looking for and we made a deal in 30 minutes. They were fair with my trade-in and I am very happy with my 3 year lease on a new Jeep Wrangler Unlimited.

Super easy to work with gave me what I wanted for my trade I would definitely recommend to anyone!!

Bought our van at the dealership in Lewisville. After having it for 2 weeks the sliding door broke. They recommended it bringing it here since it's a Dodge house. Not a problem. After submitting the claim through the 90 day warranty and the extended b2b warranty (in which we verified was a true b2b) the claim was denied. After two weeks of round and round BS the Lewisville dealership told us to bring it to them and they would fix it under the warranty. No thank you! I am no please at all with their inability and unwillingness to live up to their word. No integrity whatsoever. Not good business in my book. And as a business owner myself I understand the having to eat the cost to honor my word. I do not recommend this dealership at all.

Buying process was smooth. Bought the car for the same advertised price

Made my purchase on my 21 Ram. Thank you to Zo Washington, Vijay D, & Bailey A. Amazing people who take care of your needs! If you’re looking for good people visit AutoNation CDJR North Richland Hills and ask for those 3 people! They’ll take good care of you! Thanks again to you all.

My tech guy, Tra, was spot on and everything was handled on time and correctly.

What an experience!! Auto Nation Fort Worth really went out of their way to take care of our needs. My customer service person ACTUALLY ran around to each area to see we got our Jeep Wrangler Rubicon in a timely fashion. I have never experienced such good service at a dealership before

I chose yes I would recommend but read on. The service people are great but I really don’t like it when you try to sell me something I don’t need. You keep trying to sell me a alignment. My Jeep Grand Cherokee drives straight and the tires are wearing normally. The last dealership I used gave me a print out each oil change that showed the alignment. No charge. Last oil change you tell me I need the throttlebody cleaned, the rear differential oil changed and the brake fluid changed. That was at 30k miles. No! I checked them myself. No all three are fine. On the most recent oil change the brake fluid is checked yellow and the rear differential fluid is checked green on the report. I come to you because you should know my Jeep better than anyone. If I can’t trust you I’ll go somewhere else. The general manager sent me a email not long ago and I responded with this complaint. No response back. Use this dealership knowing they may suggest hundreds of dollars of work you don’t need.

Great service from Liza, she help me to process the claim with the Warranty company, all the process was very smooth.

Store:7740 NE Loop 820 , Fort Worth, TX 76180 1st I ask to speak to finance manager twice in the building selling used cars . He knew I was waiting because i saw two people notifying him.Each time he wasn't on the phone or with some one else he didn't attend me. I waited 3 hours, so I decided to go up to his office and ask if he had time to attend me. All the sudden he started having a attitude and he kept saying to go across to get help. I ask him if there's anyone who can take me since I didn't know where exactly it was . He started approaching me worse until he finally got a salesperson to take me. 2nd I barely started driving there car that I was going to purchase and the car had electrical problems. It also spark and the fuse burn down .I call the manager name Freddy, He said "I will call you back." He never call and I call him and text him over 1week. He never answer. I had to pay for towing the car and getting it out the city towing place for 500 dollars. 3rd Nick in the the building that sale's new cars in finance was amazing. He attend me appropriately with amazing customer service. 4th Amanda in public relations was awesome on listening to my issues. She was very attentive. Thank you Amanda and Nick.

Was one of the easiest car buying experiences I have ever had. Greg in sales and Brandon if financial services were great to work with.

Excellent job and efficient service. When I buy my wife a new car, it will be my first choice.

Great staff very friendly and helped very great turn around compared to other dealerships I?ve dealt with

Service great - Reasonable time for the service - Did not try to sell extra unneeded services

Matt was attentive to our questions & worked hard to get us the best deal! We were purchasing a car living 5 hrs away from the Richland Hills Autonation location & we did everything but test drive over the phone for both our trade in vehicle and our pre-owned purchase. Great team work sales, management & finance. Thank you Autonation North Richland Hills!

The only bad thing was I had to call late in the day only to find out they were going to keep my car overnight. It was fine, but it would have been nice to know so I could plan.

Great service when I needed it the most critical time

Needed general service on my 1500. Made appointment for 8 am on a Sunday. They had me in and out in less than an hour. Full service, polite, quick and helpful. Found out the other Autonation place in North Fort Worth had put the previous oilf filter in wrong. Had oil all over the underside of the engine. They cleaned up the mess and now all is good! When I got home I noticed the oil had been dripping in my garage for months. Where the truck is parked you would never notice the oil leak unless you were in the garage without the truck in place. I never see that spot. Autonation CDJR in North Richland Hills basically saved my engine from a costly repair caused by carelessness of Autonation CDJR of North Fort Worth Thanks guys!!

Can't say enough about the great service we received from Ruben Tarango and the Autonation staff. They made the buying process a breeze! I would recommend Autonation to anyone looking for a new car and we will definitely be coming back.

Always do a good job I have no complaints.. Staff is courteous and have great attitude towards what ever you are there for.

We had an excellent experience with this dealership. Being 3.5 hours away the negotiations we all done via phone. They actually offered us more on our trade in by several thousand $$$ than any other dealership we spoke with. When we arrived at our scheduled time to look over our new 2021 Dodge Laramie Longhorn and sign the necessary papers, the transaction was much better than expected. Everything went smoothly, our trade was what had been agreed upon and we went straight to signing paper work and we’re out of the dealership in less an an hour! Keep up the good work!

If I could give the service department a 0 star I would. No one comes out to greet you. When you walk in no one says hello and they do not make you feel welcome. Then to top it off you are left to go find your own car after the repairs are done.

Worst decision I ever made. Wouldn?t recommend buying from here.

My vehicle was dropped off for the rear window moulding leaking. This was four months after having it fixed. After three weeks I picked up my vehicle and stopped for gas. That is when I noticed an unbelievable sight. There were several scratches in my trunk. It was almost a punch in the face. I was disgusted at what I was seeing. The scratches are so numerous and deep. I could and still do not believe how they could treat someone's vehicle so horribly. My service advisor is trying to have the trunk repaired. Kudos to her. How dare they do what they did. Shame on you.

After agreeing on a price, sales person informs me that there are some options already installed on car and such options cannot be removed. Lready installed on car

Customer service! Friendly, helpful and very knowledge employees.

DO NOT PURCHASE A VEHICLE FROM THIS SHADY DEALERSHIP!!!We bought a used truck in December. Sales guy barely knew anything about it but we had looked at the specs online and it seemed to fit our needs. Sales guy claimed all their vehicles had 125 point safety inspection. We test drove the truck and decided to purchase it. They made us wait hours for the finance person to help us. We arrived at 5 PM and didn't leave until 11:30 PM. Ridiculous!! Three weeks later while on a 9 hour road trip to South Texas, we notice a noise/vibration coming from the driver's front wheel/tire. We thought maybe it was because we were hauling a trailer. Nope! A few days later the noise got worse. Had to take it to a mechanic while on our Christmas break. They told us the wheel bearings on the driver's side were bad. Called Autonation and let them know about the issue we were having and wondered how it had passed their 125 point inspection. Our sales guy refused to do anything about it because we hadn't purchased an additional warranty. So here we are, 3 weeks after buying a new truck(well new to us), having to spend over $600 to replace the wheel bearings that shouldn't have gone out until the truck reached over 100,000 miles! And now, 3 months after having the truck and we still have not received the license plates or registration sticker. Have been calling the dealership for the past 3 weeks and keep getting the run around by their receptionist! Today I called the DMV to find out what the delay was. Come to find Autonation hadn't even submitted the paperwork and that's why we have nothing. The DMV sent me a link to file a dealer complaint. I gave the dealership one more chance to do what's right and called again asking for a manager. A person named Freddy took the call and said he would get in touch with Finance department and call in 15 minutes. Just as I expected, no phone call. So I've submitted a dealership complaint through the DMV and plan to reach out to the Better Business Bureau as well! Do not shop for cars at this place! Plus it is dirty as hell and not Covid safe!

The service department is great at getting what you need done. Tra is great at getting exactly what you need to have done and is knowledgeable about how to get it done.

These all get 1 Star cause they all sucked the bathrooms had xxxx on the seat and messy for over 6 hours. Yes 6 hours it took to buy a car of pre approval, not the it mattered, they did not even follow our written instructions to ONLY USE capitol one they did not even run it they ran their own. We also sat waiting for over 6 hours and nobody checked on us not even once. When we asked why the manager ran away ALOMST LITTERALY, into the back room where everybody was talking and not helping. I also watched this wet rag my new car. Came out of “A detail and wash” FILTHY they weren’t expecting me to watch the drive to front door with it when they walked me inside and i walked back out i watched them finish a quick rag down with water. OVERALL. This was a horrible experience. Only reason we bought it cause we said 15min and we out. Still took them 20.

Went to service department for key battery replacement. Only customer in the place and it took over 30 minutes. Service advisor and person that changed battery never welcomed me or even asked my name a couple service people playing on their phone!

I took my vehicle in to have it serviced for a leaking rear window moulding. When I received my vehicle back after three weeks, there are deep scratches in my trunk. Very deep and very noticeable. I am disgusted that they would treat my vehicle that way. It was also filthy on the inside of the vehicle. The driver side floor mat and the plastic moulding along the runner. I cleaned that right away. I am very proud of my vehicle and would never treat it that way. I hope that nothing else like that happens to any of their other customers. My service advisor Danielle is trying to help me get the scratches repaired. Kudos to her for helping. Carlos Martinez

The actual sales rep was great to work with. Direct, honest, and very responsive. There was a mistake on the paperwork by the dealer. No big issue, just needed a simple change. I was contacted by an Accounting Manager that did not identify himself or indicate that he worked with the dealership. He was threatening and lied about the previous contact. I reached out to my sales rep and he got everything corrected right away. I asked to speak with the general manager to share feedback on the inappropriate communication. I left messages and have not received any call back. I will not buy another vehicle from this location and would encourage anyone to find another dealer to work with. Very disappointed with the conduct of upper management.

This was a no hassle purchase. The sales price didn?t change like it did at other dealers. It was a pleasant, expedient purchase made from friendly folks.

Nice place and great service, would return for another vehicle in the future.

Trey in the service department always takes care of me hands-down I always can count on him to get my wife and my wife vehicles taken care of. Thank you Robert

Greg Whitman was very knowledgeable about my truck. He was very professional and helpful but not pushy. He was open and honest which I appreciate. He?s even followed up with me several times. My next car will be through him at automation in north Richland hills. I got a fantastic deal. I have researched what they sell for and my deal was far better than the average with these high retailed jeeps. I have several friends that have used this dealership so they are definitely going for the high volume. Very happy.

They made my car buying experience easy, simple and well worth the 2 hour drive.

I appreciate Anthony?s great customer service. He always makes you feel like a friend as well as a customer!

My shopping experience was outstanding. All my needs were taken care of. The sales staff explained everything fully. I felt like I was getting the best and fairest deal out there.

Great experience Kate Kim was a pleasure to work with. I feel she went above and beyond and worked very hard for my business. The Autonation sales managers and finance made this a painless process and well worth the 2 hour drive.

This was my first time buying a car and the way everything was done really made it quick and easy to get in and out. They took their time with me to ensure I got a great deal and helped me find exactly what I was looking for.

Autonation Dodge Jeep Ram took care of my Cherokee quickly and properly. They went through the options and needs and communicated with them with me.

Super easy buying experience. My sales person, Kate was very accommodating. Love my new Jeep and the best price in DFW.

Great experience , Jamal was awesome made the day go by faster!

Took my Ram into the collision center. Had to keep for almost a month due to parts on back order. They kept me informed every step of the way. I can?t say enough about the advisor, Zach. Extremely professional.

Bought a used car from Autonation. Had to wait a long time to do paperwork due to Covid so by the time I finally started signing stuff i was pretty much rushing through it. Got home and noticed they charged me $500 for window tint (car only has factory tint). Also noticed I was charged $400 for door guards after they said they give them to you. So ok I signed they paperwork so I call to get a time to get my door guards put on and about the tint and never get anywhere. Call to speak to the manager a number of times and can’t get a call back. Charged me $900 for things I didn’t ask for or receive. Buyer beware

Take their online prices with a grain of salt. They can look good, but then they hit you with the "extras" . $499 for window tint, $579 alarm, $199 wheel locks. Of course they "put them on all their vehicles when they inspect them" and they can't be removed. Then they get you with an interest rate way above market. Overall the pricing may beat the competition, even with the unnecessary add-ons, but is it really worth it with the games they play?

Great customer service. No haggle prices. Everything upfront. Will buy from here again

I made an appointment for a recall on my Charger, set the appointment for over a week out at 7:00am. They told me the part needed to be ordered because they didn’t have any and it would be no issue since it was 9 days out. Cut to 7:00 when I take it in and guess what, they don’t have any. They gave me the excuse “Oh well we can only have 2 on hand at a time and we JUST put the last one on a car”. So either they lied and never ordered it OR they ordered one for me and gave it away to someone else who just happened to come in. And the best part they basically told me “Well that sucks, see ya because its not coming in.” Told me they would call when they get one.... two weeks ago.

I am very excited and pleased to purchase my first Jeep, I would do business with and recommend Anthony W. to my friends/family

Satisfied would recommend people to buy car from here

Had a noon appointment to get an oil change (notice the word appointment), I instructed the advisor that I had brand new tires on the front, which she acknowledged and commented that new tires should be on the front. It took 3 hours for them to change my oil and they did a tire rotation that they should not have done. There is absolutely no excuse for a 3 hour oil change at a dealership. If you are short handed don't make appointments that cannot be handled in a reasonable amount of time. You guys are supposed to be (and tout yourselves) the end all, know all, be all of the vehicle service industry. There is no justification whatsoever for this kind of service. 👎👎👎

Had set up an appointment for an oil change and was promptly greeted and taken care of by Lisa. She was friendly and quickly accessed my Jeep’s history explaining what was suggested at certain mileage but by no means pushy. My waiting time was what I would expect and she personally came to let me know when it was finished. And on a cold morning, a hot cup of coffee being available was much appreciated!!!

Great service always .. Jonathan took care of me no hassle in and out the door this is why I always come here

Not your typical buying experience. I told Jacob Sanchez what I was interested in, How many miles on the vehicle and about what I was wishing to pay. The next day I had 5 choices and chose the one I am driving today. Jacob is an asset to your company, CUDOS!!!!

10 am service appointment for a oil change and spent 3.5 hours waiting. Was told to come at 7 am when they open wouldn’t have taken that long they were busy. So what’s the point of making appointments ahead of time ?

Great place! Got the Jeep of my dreams

I did not buy my vehicle at this auto nation but I got my service done here. Danielle was awesome!! Always keeping me updated on the progress of my Jeep and even got me into a loaner wrangler. Can’t say enough good things about her! She will definitely be my go to when I need to take my Jeep in for future service!

I did not buy my vehicle at this auto nation but I got my service done here. Danielle was awesome!! Always keeping me updated on the progress of my Jeep and even got me into a loaner wrangler. Can?t say enough good things about her! She will definitely be my go to when I need to take my Jeep in for future service!

Kate was an absolute pleasure to work with! She was able to answer every question I had and work with me to get the truck of my dreams within my bidget!

It was my first time buying a new car and AutoNation NRH made my purchase very easy. Anthony Williamson was a great sale associate and provided everything I needed as a customer.

The service department is run very well. Efficient and knowledgeable. We do make an appointment, but usually get our car back before the estimated time. We always deal with Tre, he is a great young man, always keeps us up to date on what's going on with our car.

Elizabeth Alvarado (Eli) performance,excellent to handle and assist me in a long term time in the replacement of my Jeep transmission replacement. Fight with all the "inside" system to find the liberal solution with Chrysler Department in order to give an acceptable positive solution for a problem back for years of service.

Elizabeth Avarado (Eli) at Service Department, made an outstanding job, in the overall process to reinstalled a new transmission to my Jeep, she communicate with me, giving follow-up, for all my questions and fast respond.I personally recommend Eli as a Trustworthy advisor with proven success.

The service was absolutely phenomenal! The car salesman, Forest, was exceptional along with the entire staff that helped us!

My overall experience with Lisa Alvarado, at service Department, was excellent, reliable, customer oriented and fast respond. I personally recommend Lisa as a Trustworthy with proven success.

Awesome place to do business. Friendly staff!

Sales rep found a great truck for us! Buying process and financial assistance was great! Friendly, personable staff!

Really pleased with Ross and Isaac. Very friendly and professional. Will buy from here again.

Good dealership price, cleanliness

My husband and I purchased a new Ram 1500 on 11/30/20. Kate Kim is the best sales person! She made the whole experience painless and quick. Even when my absent minded self forgot my checkbook 45 mins away and we had to drive back to get it and then back to the dealership, Kate kept a smile on her face and was still very welcoming to us. The lady in finance made everything simple and quick for us and was so friendly also. Heck everyone we interacted with was great! Thank you so much!

The fellow in finance was one of the better closing experiences I've had when buying a car.

Charged $200 for diagnostics to find out everything wrong with the vehicle is covered under the warranty I bought, but the mechanism that originally failed voided the warranty on everything else to bring a grand total of $1800 for repairs. Also was told my battery was bad (never had an issue with it since I bought the vehicle from them 7 months ago) and yet now that I have it back, it’s taking longer than normal for my vehicle to power up. Suspicious. I don’t recommend them at all. I think they are sabotaging vehicles to make a buck. Go to a mechanic you trust.

I was told by a good friend to come to this dealership for a Ram Truck , and I wasted 3 hr to get the deal done , and when it was done and ready to sign the salesmen changed the terms and down payment after I sign that I was good with the deal . He said the bank only price me at a different price point , but earlier told me I was approved with no conditions . He said it was the GM..... Waste of time .... I guess they don't like business!!!!

I purchased a Grand Cherokee a few weeks back and now I'm starting to regret making the purchase. I was already preapproved for a much lower interest than what they were able to give me. However, I wasn't able to use my lender because of "fraud issues." Then we went back and forth on an extended warranty plan. In the end I said I didn't want it. The salesman then said he would be able to give me the extended warranty for exactly what I wanted my monthly payment to be. I was firm on term of the loan but come to find out, he increased the loan to meet his goals. In the 3 weeks from making the purchase I have an "airbag service light" and "service shifter" warning. I've called the salesman and left a message. No response.

Was NOT happy about the bait and switch on the vehicle I went there to purchase. Was told it was there and available and got there and it was amazingly just put into service as a loaner vehicle? They did manage to find me another one similar and I feel I got a pretty good deal but was NOT happy about the game playing and the attempt to make me finance with a certain lender that would benefit them instead of me. Games I thought dealers stopped playing but apparently not.

go see Kate Kim. I waited a whole 10 seconds before I was promptly greeted by a friendly professional. She made the process quick, easy, and answered all my questions honestly. She even hand delivered my new vehicle at almost 9 pm on Black Friday. Will definitely be back again.

Pushy salespeople! I had not even found A vehicle yet and they wouldn’t help anymore until they had a phone number! Ridiculous. I gave them my email and told them to send me an email when they found the vehicle I was looking for. Guess that won’t be happening.

Good prices on vehicles, and staff are real nice. Vehicle was clean and a full tank of gas when I left the dealership.

I would definitely like to send my gratitude to George (manager) in the service department for making the little situation that arose a couple of weeks ago a lot better! He showed that he genuinely cared about me as a customer, and for that I give AutoNation a 5 star review! Not many times these days do you run across genuine people, but George i must say was awesome!

Kate was great! Very professional, smart and made us feel at home.

Tried to buy the truck and the best they could do was 1300 over the advertised sale price due to dealer added items not disclosed in the advertised sale price

Great car buying experience. Fast and easy. Professional and courteous.

Swindled out of 1000 cash. Took 3 weeks to get contract, only to find 5000 of unwanted add-ons and digital signatures on documents we never saw. Vehicle supposedly passed 127 point inspection and had 90 day warranty. Was told that problems reported the day after buying weren't covered, (drive train related). So why would anyone buy from them when the is no advantage over Joe schmoe independent car lot.won't answer calls or emails, THE ABSOLUTE WORST! !!

Dominique took great care of my an my ram 1500, in an out quick, got a ride home an back to the dealership to a washed truck 🚚

We’ve bought two vehicles here and always had great customer service. The service department always takes good care of me quickly and efficiently.

My car needed a new engine and was under warranty. It took 3 days before I was given a rental to use. No oil light came on and was told it had no oil. The throttle body light and check engine light came on when it stopped. I was told it needed a new engine. I realize it may take time, which it took a month. No one had ever heard of something like this happening. I was told the oil had absorbed?? This did not make any sense to me or anyone I told it to. Nothing made any sense, but I finally got my car back after a month and everything seems good, and no cost to me. I’m just happy to have my car back. Being a woman, I don’t think I was given a fair shake on answers, just my opinion.

We've bought 2 vehicles from AutoNation. Our salesperson was able to get us into the vehicles we wanted without much hassle. I love my Dodge Charger!

We went to purchase a car with money down. They sold us a car at night time with significant hail damage when we were not told it had hail damage. They took 3 days to get us our car due to having a recall and get the tint done. They still managed to messed up on the tint that they put on the car. Now they are refusing to help with the hail damage.

Was quick and easy staff was nice and friendly. Did a great job handling my vehicle for me.

terrible customer service!

Recently moved here. First time at your establishment. Customer for life unbelievable service. Every step of the way. Great job!

Horrible Experience. Went to purchase used truck. Was ready to pay cash, sales and finance manager told me if I financed, the finance company would pay for a warranty to get my business. Total LIE. When I went to sign papers I pointed out the amount was wrong by almost 5000.00, I was told that's because the 5000.00 deposit I was paying was not applied yet. Never received paperwork, they said it would be emailed. When I got it, it was missing forms. That is because they are forms I never signed. MY SIGNATURE WAS FORGED. FRAUD! It took three weeks to get attention of the senior management. Their offer to fix this was to take away the warranty and service plan they added and refund the 5000.00. I was ok with this because I was never offered to purchase a warranty, and never signed the paperwork for it. It took two months to get the refund. Afterwards, I checked their reviews, they have a D- with the BBB. Horrible reviews in many places. WARNING, STAY AWAY FROM THIS DEALER!

Anthony Williamson assisted me with my new Dodge Ram 3500. He took the time to explain all the features and buttons in my new vehicle. He was wonderful! Made me feel good about my purchase. He worked with me on my trade, and made the whole experience quick and easy.

Generally, good people. They?ll work with you if you?ve got credit issues, and won?t try to screw you on the APR.

Best customer service in town

s not able to have taken off the contract. The next Business day I had decided that I really did not want or need the wheel locks and since they had not been put on when they were supposed to, they could just refund me that money( FYI, wheel locks on Amazon are around $26, I was charged $199 for them at the Dealership) .I texted both Cole and Bailey first thing that morning and told them this. They both said they would speak with their manager and get back with me. And Cole did, telling me the Service Department had already charged them for them and they could not refund me. I happen to know that with a couple clicks of a button these wheel locks could have been put back into inventory no problem. He told me they were shipped out by UPS at 3pm that day and there was nothing they could do. I am thinking they were in breech of contract not providing me with equipment I had already paid for and I should have been able to receive a refund for so called mandatory " optional equipment". I spent 35k dollars on a brand new Jeep and they are nickel and diming me over $200 wheel locks I did not get to start with. I also realize why that is, because they would have had to refund me $199 for $26 wheel locks... I also checked with Cole two days after them mailing them to see where they were and he provided me with a tracking number which showed that had not been sent yet and only a label had been created. So they had not been sent at all. we are currently into day 5 and no wheel locks yet. Moral of this review is this: Salespeople will bend over backwards for you to make the sale and give you great service... as soon as you sign that dotted line they could care less and the after the sale experience has been less than stellar and for me that is the biggest problem. It is not about the 199 Dollars, it is the principle of selling you an optional add on you can't get out of, then not providing you with said add-on and when they get caught ( how many people do you think pay for wheel locks and don't receive them and never even know it), they will not make it right. Will I buy another vehicle from them in the future? Maybe. Will I expect them to provide great customer service after the sale? Absolutely not!

The initial conversations by text between Cole and I were great. He was very responsive and worked on getting a breakdown of cost for me before I committed to driving 2 hours to get there. Once I got there I ended up working with Bailey, who was great and made the process very easy. My gripe is with their finance person, who had only been there a year and when i asked a specific question just said she did not know the answer. In any customer service business that should have been followed up by " ..but I will find out for you". Not the case here. She also forgot to have me sign one of the disclosure forms and I had to sign electronically 5 days after the purchase. I do chalk that up to being new, but the first part is just good customer service and should have occurred. Once we got ready to leave I noticed that my Jeep did not have Wheel locks even though I was charged for them. So I went back inside and told Cole , who was there, about it and he said they would send them out to me the next business day and I should have them within 24-48 hours. This was an add on I had not chosen, but was not able to have taken off the contract. The next Business day I had decided that I really did not want or need the wheel locks and since they had not been put on when they were supposed to, they could just refund me that money( FYI, wheel locks on Amazon are around $26, I was charged $199 for them at the Dealership) .I texted both Cole and Bailey first thing that morning and told them this. They both said they would speak with their manager and get back with me. And Cole did, telling me the Service Department had already charged them for them and they could not refund me. I happen to know that with a couple clicks of a button these wheel locks could have been put back into inventory no problem. He told me they were shipped out by UPS at 3pm that day and there was nothing they could do. I am thinking they were in breech of contract not providing me with equipment I had already paid for and I should have been able to receive a refund for so called mandatory " optional equipment". I spent 35k dollars on a brand new Jeep and they are nickel and diming me over $200 wheel locks I did not get to start with. I also realize why that is, because they would have had to refund me $199 for $26 wheel locks... I also checked with Cole two days after them mailing them to see where they were and he provided me with a tracking number which showed that had not been sent yet and only a label had been created. So they had not been sent at all. we are currently into day 5 and no wheel locks yet. Moral of this review is this: Salespeople will bend over backwards for you to make the sale and give you great service... as soon as you sign that dotted line they could care less and the after the sale experience has been less than stellar and for me that is the biggest problem. It is not about the 199 Dollars, it is the principle of selling you an optional add on you can't get out of, then not providing you with said add-on and when they get caught ( how many people do you think pay for wheel locks and don't receive them and never even know it), they will not make it right. Will I buy another vehicle from them in the future? Maybe. Will I expect them to provide great customer service after the sale? Absolutely not!

My service experience was exceptional at AutoNation Dodge. Anthony Williamson was my sales associate. He displayed great knowledge and professionalism throughout my sales experience regarding features of the vehicle, test driving, and follow through regarding the completion and final transactions. Finance Department was knowledgeable and informative regarding vehicle warranty protection programs without being pushy or insistent. Overall very pleased with purchase and experience. Would recommend dealership without reservation. Darnell Powell.

we filled the finance papers. got my vehicle went home. five days later come to find out they put me in the wrong vehicle. so I said ok I will come down and switch out. can't they had what was supposed too be my vehicle out on loaner. had to wait a couple more days and all the salesman kept saying it wasn't his fault. once I finally got the right vehicle. Marcus the salesman said he would get me 3 months free satellite radio. That was 2 weeks ago. I'm still waiting. was far as I am concerned nothing but incompetence and liars.

I don’t know why I keep doing this to myself. Horrible! Charged for over 600$ worth of services that they didn’t even do. Liars, scammers, cheaters! Stay away!

They lies to me for me to buy force warranty for my used car i bought from them. They said that if i do not added warranty to my car the bank won't give me the loan but after talking with the bank they lies to me.

I have brought my vehicles here four over 4 years with excellent service and repairs. The advisors have always been helpful and the work has been performed correctly and as promised.

I stopped to check out a FJ Cruiser on the "1 Price" used lot last weekend. I worked primarily with Matt who I really liked. After a short look-over on the vehicle I went for a quick test drive. I liked it and went home to look at financing options and asked in my communications with Matt if I could put some money down on it to hold it until I got funding squared away. The director called me and basically said that unless I was 100% ready to move forward they wouldn't hold the vehicle for any amount of down payment, citing if I changed my mind, it would be hard to get the money back and basically money down = down payment, etc. Ok, I'm 98% but I guess I get that, even if it other dealerships are be willing to reserve a car for a customer. I got pre-approval through a bank your dealership works with and went back to the dealership around 4:30 to go over the vehicle in detail and took another test drive with Johnny. He was very nice and helpful as I checked that the options that I didn't have time for on my initial visit. He walked me through the fwd, diff lock, etc. After Johnny and I arrived back at the dealership I told the Matt and the Director that I was ready to pull the trigger and filled out the credit app and was approved. About this time I see the FJ drive by with other customers in it, which I find a little confusing since I'm pre-qualified and committed. However the numbers that are coming back to me are not matching up to the pre-qual through Capital One. I didn't realize it at the time, but I was getting slow-rolled while another salesman was working the new customer who was engaged after I was for a higher interest rate. I have no way of knowing who was responsible for making that decision... The director or perhaps a finance manager, but someone realized the situation and perpetuated it. There is a certain level of trust that has to be realized on both sides of a deal, and the actions taken last night made it clear that is not something that is pursued from this dealership. Perhaps one could say, "It's just business," but this goes against what I heard on the phone with the director, which was the vehicle would go to whomever was "committed" and "ready to pay." I was the first in line ready and willing to do so. If I would have realized I was being pitted against another buyer after my commitment, I would have walked immediately. I fully understand that car dealerships are in business to make money and I know it has been a seller's market since early summer. However, I am actually surprised when the dealership put was willing to sacrifice integrity to gain for a few points from their share on an auto loan. Maybe I shouldn't be. It's probably a rare situation to have two customers ready to move on the same vehicle at the same time, but I guess that's what happened. Maybe I'm just old school, but there is something to be said about building relationships with your employees and customers. Every bit of research I've seen over the summer shows that dealerships are doing record numbers. However, one day the worm will turn. If an organization has been conducting ethical ways of doing business, there will still customers and staff who trust in your reputation and business practices that will continue to work with you in the future. I doubt most who have had an experience with the dealership will be willing to come back for a second time. I wish I would have read the dealer reviews before going in. If you've followed this far, do yourself a favor and do business somewhere else.