Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

My husband and I purchased a used vehicle from this location last weekend. The car was at another dealership and they needed to go get it. When the vehicle gets back, my husband goes outside to check it out. MANY noticeable damages that were never disclosed to us and the car was FILTHY. We agree to take care of the damages ourselves in order to hurry the process along as we had been there for 5+ hours and one of the sales managers tells us he will lower our payment if we agree to handle it on our own. They provide a quick outside clean of the vehicle and a quick “wipe down” of the inside and tell me to bring it back for a FULL detail. We finally make it to the finance office about 7:30pm and the gentleman shows us the final paperwork (payment not lowered as mentioned by the previous manager) We discuss with him what we were told and he fixes that issue. We then tell him that our sales guy as well as another manager had told us we could do a deferred down payment for 28 days if we leave a check with them which was a HUGE blessing to us. He says “yep we can definitely do that we just run the check through a system that verifies that it is attached to a real account” .. Okay great. He proceeds to “verify” the check and then says “oops, I almost processed it for today. I cancelled it though so it won’t pull out of your account, you’ll just need to bring me a different check if that’s okay because now this one is saying it is a duplicate check” .. Confused I ask if he is SURE it is not going to pull from my account right now and he ensures me it will not and not to worry. We finally, at 9pm, leave the dealership and although it was a lengthy process with a few issues as mentioned, I was thrilled about the purchase and love the car. Last night, my sunroof stops working and is stuck open and to top it off, today, 25 days early, I wake up and the check has posted to my account. I have been sitting in the sales office today waiting for someone to help me resolve this matter since 10:15am. Unfortunately, not everyone has $1000 sitting in their account to spend right at that moment which is why we opted for the deferred payment that they agreed to do. About 11am another finance manager as well as another floor manager came in to speak with me. I explain the situation to them and I am told they have to contact corporate in order to get an answer on reimbursement of the hold check that they were not supposed to deposit until September 15th. I explain to them that I will need to know what’s happening with this situation TODAY and in the mean time will go back down to the used car area and get the detail they had promised. That was at 11. It is now 2:45 and I am still sitting in the used car department waiting for my car. When it was sent back (at 11am), I was told it will only take an hour in which I explain “that’s perfect. I have to get my daughter by 3” .. I do understand details take time. Not 3 and a half hours! After my 3 and a half hour wait, I am then presented my keys and shown to the door where yet another sales “manager” proceeds to open the door and tell me “your car is right down there on the other side of that gray truck” .. Oh. Okay. So now we don’t even bring the customers car back up to them? They have to retrieve it themselves? And LASTLY (or at least I hope), I get in my car, and what do you know? It’s NOT detailed. What seems to have taken place is that they took my car back to detail, no one got to it then when realizing they hadn’t gotten to it (after SEVERAL reminders from me to check on it because I had to go in order to get my daughter in time) they did a quick wipe down with what seems to be lint covered rag and the car is just as dirty as when I brought it in. Fortunately, and the ONLY positive to this post, I was told that they had spoken with corporate and will be reimbursing me the $1000 and I should have it in my account within 24 hours. If they would have just “held” the check as they had promised from the very beginning, we would not be dealing with this situation at all.

Katie Balli Aug 20, 2019

Autonation, was there for me whenever I was searching for a vehicle after my accident. They stood out from all the other dealership I visited during my search. But when I needed them again, they left me all alone. I bought extended warranties with my vehicle as it was preowned. My truck started making a very strange noise, so I took it in for them to inspect. My advisor stated that nothing was found by the tech which was not making me feel very confident about my purchase. A few miles later that sound got worst, and my truck started to drag whenever I would try to accelerate. It kept getting worst, so I took it to my girlfriend’s dealership as she works in one. They said it was the camshaft and lifters that needed to be replaced. I was extremely upset since I had taken it in to Autonation the first time for them to diagnose. I went back to Autonation and found out that my truck was not fully inspected into the motor for the noise in question. This was not right that I had my warranty, which I paid for and available to be used but could no longer use at this time because of being over the mile limitations. This problem was there from the start and kept getting worse and worse but the Autonation repair team did not seem to care enough to actually work on the vehicle before diagnosing it. I told them how it was unfair to have to pay more just because of their negligence. They took the motor apart and found out it was the problem that was ignored before. After speaking with them multiple times they contacted Chrysler and that is when I was told how Crysler was going to cover half of the cost while I would have to cover the rest. Even tough, Autonation was responsible for the lack of professionalism they did not helped in covering the cost at all when the lack of not fixing the problem was there from the beginning. In the mix of all of this I was not even given a loaner vehicle because Autonation state how my vehicle would be in repairs for a long time as the parts were in back order. They expressed how they could not cover the loaner either. I kept speaking to them repeatedly until finally Crysler approved a vehicle to be loan to me until my own vehicle was completed. When my vehicle was finally returned, the vehicle was in horrendous conditions, extremely dirty and uncleaned from the repairs. I take pride in my property and keep it spotless, yet after doing the repairs the team did not bother to clean after themselves. It is unacceptable for a customer to receive their property unkept. This experience left me so disappointed in this dealership as they did not take care of their responsibilities. The company did not take care of their customer and only made the entire process endless. I went from being astonished with Autonation to being left so abandoned by this dealership. I will never purchase a vehicle from Autonation or recommend anyone to go to them as they will be left all alone.

richard abete Aug 14, 2019

DO NOT BUY FROM HERE!!! LEARN FROM MY EXPERIENCE! This was literally my WORSE experience ever for a first time buyer! I purchased a pre- owned certified 2015 Toyota Corolla LE June 17th. It was a nice car just not what I exactly wanted and I kinda got “talked into it” and was rushing just to purchase a vehicle. Then the price was too much for me to handle. So I decided to take it back Thursday on the 20th because I knew they had the 5 day or 250 miles NO HASSLE OR QUESTIONS ASKED policy. The car was under 250 miles for sure. So I left work and was there from 3:30 until 6:20 (which I had to be at my other job at 6:15) My salesman and I had a brief conversation about the car and why I wanted to return the vehicle. Then he went to get the manger Brent Jules, worse manger I ever came across!!!! He gave me the RUN AROUND! TOLD ME LIES, gave out FALSE INFORMATION just so I can keep the car. The first lie he told me was I could not return the vehicle because it was not an “as is car” he said the only cars that can be return under the policy is the cars with no warranty. The NEXT lie he said was that it would go bad on my credit and the funds have already been process and it was nothing he could do about it. Then he also told me that if I was to leave he would just have to drop it off in my driveway. So I told him I had work at 6:15 I need to leave and I want to return the car I didn’t care for what else he had to lie about. He goes in the back to call “corporate” and like 10 mins later my salesman comes out to me again and said “the manger said we can’t do anything about it because you already sign the papers” So now I’m panicking because I had to be at work plus I KNEW they were lying. They thought I didn’t know much because for one I am a female and a first time buyer! But I was DETERMINED to return the vehicle that day! So I talked with a few other people that worked there and they was giving me different stories. So I finally decided to call another location, to see if the Manger Brent Jules was BS me or not! The person I talked with from a different location but SAME DEALERSHIP gave me WONDERFUL advice!! Helped out sooo much! Told me exactly what to do! By that time it’s 6 pm and the manger decided to HOLD A MEETING WITH ALL THE SALESMEN IN HIS OFFICE! While there were customers still waiting and I was ONE OF THEM!!! I asked someone can he get him to come out so u can hand him the keys and he told them he would be out in a minute. But he knew I had work so he thought I was just going to leave with the car!!! Nope, so at that point I was angry and ready to leave! I walked in the meeting and dropped off the keys and he told me it will count as a repossession. This was literally my worse day for buying a car! I would NEVER RECOMMEND THIS PLACE! It’s so unprofessional and their business is BAD!

mystique thompson Jun 23, 2019

I'll start by stating I worked on the Pre-owned side of the dealership. My deal started out ok. I found the vehicle I wanted, for a price that was acceptable. I came out of the finance office after 2 hours with a few more protection plans than I originally wanted, but hey, I expect that from the type of deal I was doing, so no big deal.. My issues started when I went to drop my vehicle back off to cash in the few things they owed me from the deal (this included a windshield crack fill-in, a Uconnect update, and a detail that was not done the day I purchased it). It was not conveyed to me that they would comp me a rental during that time, so under the impression I would need a ride (1 hour one way) from one of my friends to drop the truck off, but nonetheless, the first question I was asked upon arrival was "Do you need a rental?" Eye roll, whatever, just pay for my friends gas, I guess.. I was told this should be done in about 2-3 business days.. 2 weeks later, I pick up the truck (yes, 2 weeks), with a new windshield (instead of just a fill, that was required because they didn't realize at the time they promised the fill that it was a safety issue due to the severity of the crack, "Thanks."), and a detail (no update-as that was something I had to initiate myself, another thing not originally conveyed) and also MISSING EQUIPMENT that I had put into the compartment underneath my back seat. Granted it wasn't expensive, but regardless, it was gone. I have tried to make contact with several managers, however have essentially gotten curt responses and the "Dealership is not responsible for items left in the vehicle" run around. Ok that's fair, but I know that my vehicle was not broken into, and was in fact in your service dept., and that tells me one thing: There is a thief actively seeking valuable items in your customers' cars coming through the shop. So I know I won't be getting my equipment back, which is not ideal, but for the most part, my experience with this dealership was long, annoying, and severely lacked sufficient communication on timeliness, and expectations, and owning up to responsibility, or at least acknowledgement of it.

Lauren Webster Jun 12, 2019

Lauren Denise Jun 12, 2019

I’ve never had bad customer service at a dealership till i came to this place!!!! A friend referred me to this place and a salesman name desmon. I reached out to desmon on a Monday April 29th speaking to desmon on the phone he seem very professional and genuine. I told him what i wanted to do and what i was looking for, he told me they had a car in stock that fit my budget, luckily it was a car i had been looking at online. I went ahead and made an appointment for Tuesday April 30th or Wednesday may 1. Tuesday comes he reaches out to me asking if i was coming in i told him no I’m going to go ahead and come in Wednesday @ 5:30 he told me no problem and scheduled me for Wednesday and that he will have them pull the car out. Wednesday morning comes he reaches out to me and tells me something came up and he won’t be in and ask did i want to reschedule for Thursday or still come in? I told him i will go ahead and still go in. He said ok cool my coworker Jose will assist you and knows what’s going on and i replied with on thank you. Me and my bf arrive @ 5:40 because of traffic and i stay a hr away from north Richland. We get inside the lady at the front didn’t even know we had an appointment (1st red flag) and told us Jose was in Plano delivering a car (2nd red flag). At that point we really didn’t want any help from anyone else because i had been working with desmon, but another salesman name Anthony greeted us and wanted to help so we went ahead and stayed, i told him who i had been working with and what car i was coming to see he looked the car up and told me that it wasn’t even at that lot and that it was at auto nation Arlington ford (3rd red flag). At that point i wanted to get up and leave but he told us let’s get the paperwork started and that he would go and get it if he had to. I filled out another application, gave him other information he needed, etc etc. he takes all my information goes into the little room about 3/4 times keeping us updated on what’s going on and finally came out with thumbs up letting us know it’s been finalize and i was approved. Since it was so late he told us he would give me a call back in the morning to come back when everything is ready to be signed he said that before he calls he gets in at 9:45am and that they’ll do a welcome call he’ll go pick up the car and have the paper work ready in finance. Sounded good so we accepted! Next morning hadn’t heard from Anthony and it was almost 11 my bf called and he told him that they were still processing the loan and it hadn’t went through yet and a few other things and said he would give us a call back when everything is finalized. We were so confused because the day before he made it seem like i was approved. So hours pass it’s almost 12:30 i texted him asking for an update and never got a reply, i texted desmon maybe an hr after asking him to see what was going on and he said he would check and never got back with me, hours passed i haven’t heard from neither one of them i reached out to Anthony in a text again and still no reply and it was 6pm we tried calling Anthony and no pickup 7:30 i reached out to Desmond in a text and he left me on read it is Sunday May 6th and no one has reached out to me about anything. THEY ALL NEED TO BE FIRED!!! Thank god no money was involved but i do hate they have my information.... Don’t go here don’t go to any auto nations go to a legit dealership that you know is reliable.

Ayananicole Alexander May 5, 2019

UPDATE: DO NOT purchase a vehicle from here!!!! Like many other reviewers have stated, once you purchase from here you will not be able to reach them again for anything. I purchased a car from here less than 5 days ago and they did everything in their power to seal the deal including making promises of an extended warranty and free oil changes for life and my rims painted. At least 3 other dealers had the exact vehicle I wanted, with LESS mileage, and the rims already the color I wanted and at better prices than AutoNation but I went with Autonation because of everything they said they would be throwing on top. I found out the warranty they were promising is a lie. The oil changes? A lie. And now 4 days later I can not reach anyone to even set up the paint job. Not even Jorge, the salesperson who helped me. I’ve called his cell phone several times, left text messages and even called the dealership directly and can’t even reach a manager. I’m going to file a complaint with the Better Business Bereau and I’m going up to Autonation tomorrow to either resolve this by the end of the business day or I will be returning my vehicle. BIG REGRET purchasing from here!!!! I BEG anyone thinking of going here to reconsider! Recently bought a car from Autonation and had a mostly good experience. Jorge was my salesperson and though fairly new he was very motivated and worked with me from beginning to end which I appreciated. He worked continuously to get me a good deal as I was trading in a vehicle with negative equity and the process was stressful, but he remained poised and patient. He was respectful, humble and down to earth. Management did their best to make sure I didn’t walk out the door without what I came for and at the same time did not pressure me into any extras. At one point I was ready to walk and one of the managers Cody said “what can we do to earn your business today?”. I appreciated that and even though I left, I thought about it and came back shortly after as it seemed like they value their customers. My only issues were how long everything took to be finalized as well as some serious miscommunication. I was told that since I was buying from a certified Jeep dealership that I would be getting an extended warranty at no extra charge which was ultimately the reason I purchased from here and not another place that had the same vehicle I wanted (same model, slightly less mileage, same price). While we were finalizing paperwork I was told that that wasn’t true, which as you can imagine was very disappointing and made me want to reconsider my purchase altogether. I would give them 3 stars for that, but because of Jorge, 4 stars.

K P Apr 24, 2019

My experience was very bad. I utilize Dodge due to my having multiple vehicles that I bought at this Location. I usually have good service,but this time I was appalled. I took my Avenger in for a diagnosis when they opened and was advised would possibly take a day to get it in. No problem I understand there is a recall that has them back logged (my other car was serviced the prior week.) I did not hear from anyone Wed or Thur. Now we are coming to the weekend, so I call early Thursday evening and left a voicemail, No response. I call Friday Morning, another voicemail left, No response. I call a different advisor Friday evening, he places me on hold to advise its been diagnosed, but no estimate for repairs looking for the part. He apologized let me know my service advisor was out, but she would be in Saturday morning and would give me a call. Guess what NO RESPONSE all day Saturday. I call Monday morning and my service advisor states still no estimate, because the part is no longer manufactured. She then finally calls me back Monday evening to advise will be around $2300 for the repair, but the part can not be found at this time. She goes into stored codes, and new problems that were not there when the vehicle was dropped off, and how this fix may not solve the problem. I provided suggestions as to what part to check , requested to speak to a manager, and or the repair tech. I was advised unable to speak to them, and of course "the mechanic already checked that, and it's a much larger issue that is irreparable". After 2 more days She calls me back supposedly exhausting all options: i.e. unable to find the part, determine which wire, of many, could be causing the problem, and suggest I come pick it up and pay for the misdiagnosis. I took it to an AMAZING Repair Shop Thursday evening FIRM AUTOMOTIVE (after hours), suggested the same part to check, "It was unplugged" they fixed it Friday Morning and I picked it up after work Friday AFTERNOON. I am amending my review from a 1 to a 2. (The system would not allow me to increase the rating by 1/2 a point, because I would still only give them 1 1/2). The only thing that has changed is after this "rate and review" was submitted, a Manager was finally available to reach out to offer to reimburse me on the (MIS)Diagnosis charge. I appreciate the gesture even though it took an online review to receive it. They did also offer to provide me with two FREE OIL CHANGES, contingent on this amendment, but honestly if my other vehicle did not already receive FREE OIL CHANGES THERE, I would probably never utilize them again.

Airykka Lasley Apr 11, 2019

THIS experience was terrible. I utilize Dodge due to my having multiple vehicles that I bought at this location. I usually have good service, but this time I was appalled. I took my Avenger in for a diagnosis Tuesday when they opened and was told could possibly take a day to get it in. No problem I understand there is a recall that has them back logged (my other car was serviced the prior week.) I did not hear from anyone Wed or all day Thur. Now we are coming to the weekend, so I call early Thursday evening and left a voicemail, No response. I call Friday Morning, another voicemail left, No response. I call a different Service adviser Friday evening, he places me on hold to come back and advise it's been diagnosed, but no estimate available for repairs looking for the part. He apologized let me know my service advisor was out, but she would be in Saturday morning and would give me a call. Guess what NO RESPONSE all day Saturday. I call Monday morning and my service advisor states still no estimate, because the part is no longer manufactured. She then finally calls me back Monday evening to advise will be around $2300 for the repair, but the part can not be found at this time. She goes into stored codes, and new problems that were not there when the vehicle was dropped off, and how this fix may not solve the problem. I provided suggestions as to what part to check , requested to speak to a manager, and or the repair tech. I was advised unable to speak to them, and of course "the mechanic already checked that, and it's a much larger issue that is irreparable". After 2 more days she calls me back supposedly exhausting all options: i.e. unable to find the part, or determine which wire, of many, could be causing the problem, and suggest I come pick it up and pay for the misdiagnosis. I took it to another Repair Shop Thursday evening (after hours), suggested the same part be checked, (It was unplugged) they fixed it Friday Morning and I picked it up after work Friday AFTERNOON. They quoted one price, but only charged half that price because of the suggested parts to check.

Scott Lasley Apr 8, 2019

I visited on December 13, 2018 and wanted to wait until after the holidays to let the events of my visit sink in and make sure I was not going on an off the cuff rant. I am sorry to say that it did not live up to my expectations. There are several reasons for this and I hope you have a few minutes as I would like to tell you why. #1. The Costco Auto Program. I was referred to this dealership through the Costco Auto program. This program according to their website is very straight forward buying experience. Which I did not get when visiting this dealership. I submitted the model and package I was looking for on the Costco website, and that info was passed along to your dealership. Desmon Clinton contacted me trying to help me find what I was looking for. The car I was looking for was not available so I was ready to order what I wanted from the factory. According to the Costco Auto Program I was supposed to receive the MSRP sticker and a Costco Auto Program price sheet. This is taken directly from the Costco Auto website. They did price out my vehicle for the factory order, but I did not receive the Costco price sheet. I was told that they could not get the price on the factory order because it did not yet have a VIN associated with it to put into the computer, and therefore could not give me a Costco Auto Program price sheet. (Talking with Costco customer service after my visit I learned this was incorrect. There is a few different ways to get the Costco pricing including on those being factory ordered, and that the staff at the dealership should have known this.) On top of this I was shown in the computer on several other models that are supposedly in the Costco program that the Costco program would only save me $200 off MSRP. I did not say this at the time, but I worked for Costco for 10 years and can assure you that one thing that Costco and its members look for above all else is quality and a good deal. For $200 off MSRP is not even worth the time and money Costco puts into this program for its members. The warehouse manager from the location I worked at has purchased his last 4 vehicles, and numerous other people I have talked to have bought cars through this program. I can assure you that they would not have wasted their time for only $200 off the sticker price. When I contacted Costco customer service they were very shocked at this pricing as well. Also according to the Costco website only certain authorized salespersons are supposed to deal with customers utilizing the Costco Auto program. When I submitted my request online I was sent a page with several names of individuals at this dealership authorized to work for this program. None of them were the ones I talked to or ended up dealing with during my visit. While Desmon did try and assist me there seemed to be some confusion on the staffs behalf on how the program and pricing worked. This left me less then impressed especially when I had to keep informing them what I was supposed to be getting as part of the program. #2. Pricing and shipping. Desmon and the staff found a close match to the car I was looking for. Unfortunately it is located in the State of Utah. When I inquired about the possibility of getting this vehicle shipped here to DFW I was told it was possible, but the shipping for it would be $1900. (I had a quote from another dealership that found one in North Carolina, and was told it would be $850 to have it shipped) On top of that the shipping cost of $1900 is absolutely astronomical and ridiculous. For $1900 I will fly to Utah and pick it up and drive it back myself. The MSRP sticker price on this vehicle was $45k. The staff indicated that if I ordered it that they would take off the shipping cost for me. Seemingly doing me a favor. When I informed them that the $45k price tag and options on this car were more then what I was looking for I was asked what I thought would be a fair price on the car. I indicated $38-40k. I was told that was way too low and they could not give it to me for that price. Upon my own research I learned that this car was internet priced by that dealership for $40k. When I informed the staff of this I was told that they could get the car for me for that price but then I would be charged the shipping cost of $1900. When I informed Desmon that I’m paying for the shipping either way I got a sheepish “well.. yeah I guess so” I found this attempt at not informing me about 1. the dealers internet price and no attempt to match it for my business and 2. the attempt to make it seem like you’re doing me a “favor” but actually hiding the shipping cost of the car in the sticker price, to be dishonest and in bad faith. #3. Overall customer service. While Desmon did help me price out and attempt to find the car. He seemed distracted during my visit, checking his cell phone several times while seated with me in the lobby as we were going over the package options I was looking for. I got the feeling that the staff was more interested in selling what is in the lot than what I really wanted When I indicated that if we could not find what I wanted that I was going to factory order it and was willing to wait for it to show up, that all interest was lost in trying to help get the car I wanted at a good deal. There seemed to be a lot of push back on pricing trying to get me to pay a higher price then what other dealerships had both quoted me in person, and showed on their internet pricing. With the car in Utah as an example, I was told that MSRP was the best they could do until I showed them proof from that dealers website, then suddenly the price was able to be dropped. To me this reminded me of the old slimy car salesman trying to pull the wool over the supposedly unsuspecting buyer. DFW is a large area with plenty of dealerships in it. Several of which are participants in the Costco Auto Program. If a dealership truly wants my business they have to fight for it. In this day and age of the internet being at your fingertips the odds of a customer only visiting one or two dealerships and not have an idea of what options and price they want are slim. This dealership was stop #4 for me, but the first Costco Auto Program participant. The others before had about the same pricing, but did not participate in the Costco Auto Program. The others who were not Costco participants were willing to drop their sticker at least to try and compete for my business. At these locations and this I asked a lot of questions. A lot of which I already knew the answer to, but waited for the answers. Honesty is #1 for me. If I feel I am being deceived I would rather drive to another city or even pay a bit more if I feel the crew is being fair and upfront with me from the start. In the end. I did end up going with another dealership for my purchase. They are a Costco Auto program participant and not only provided all the advantages of the program, but gave me a price sheet $1000 BELOW invoice (not MSRP) on a factory order for exactly what I was looking for. That is also before all the other possible manufacturer and dealer rebates are applied. So I ended up getting it for below $38k. Getting a automated email from the GM asking how they did and replying to his "personal email" also got no response. I guess they don't really care. Not only can I not recommend this place I will do all in my power to inform others of the lack of integrity, honesty and just plain ineptitude and steer them to a place happy to have their business.

Brian Janzen Jan 16, 2019

(**** UPDATE - SEE BELOW) - DO NOT BUY OR TRADE A VEHICLE IN AT AUTONATION DODGE NORTH RICHLAND HILLS *** NOTE - I CALLED THE GENERAL MANAGER, PAUL SOLOMON AGAIN TODAY WITH NO RESPONSE FOR 18-DAYS NOW... PAUL RESPONDS TO REVIEWS (SEE BELOW AND IN LOTS OF OTHER REVIEWS) BUT NOT TO HIS CUSTOMERS. THIS DEALERSHIP HAS NOW BREACHED THEIR OWN CONTRACT - BUYERS BEWARE !! - READ ON: There is no way to express just how BAD my experience has been since 2016 and thru 2019 with this dealership and the Dodge Promaster City Vans that I purchased for my business... I returned 2 - 2016 Promaster City Vans to this dealership for trade-in because of continuous break downs before and after the warranty was over. The last 10K miles alone cost me $10,000 in repairs. Each van had 70K miles... I could write a book about just how bad this service department is and how bad these vans are... I would never have sold these vans to ANYONE and been able to sleep. This dealership was happy to take the trades and bump the price $4,000 each. I'm fine with that BUT READ ON - I purchased the only good Dodge that would work for my business which was 2-Dodge Caravans (to be used as cargo vans)... NOW GET THIS - 6 Weeks later this dealership has not - as of yet - sent the pay-offs to my lender. My lender is calling me to make payments on Vans I no longer own that are now for sale / or sold by Autonation Dodge. This is Deceptive trade practices, Breach of their own contract, and as far as I’m concerned, theft. Again, I could go on and on (and I will at every opportunity, believe me) But suffice it to say - RUN AS FAST AS YOU CAN FROM THIS DEALERSHIP!!! AND DO NOT BUY THE PROMASTER CITY VANS (BUILT IN TURKEY!!!) *** NOTE - ONE OF THE TWO VANS I TRADED IN ON 12/3/18 - HAS STILL NOT BEEN PAID OFF AS OF 1/15/19 AT MY LENDER, ALLY FINANCIAL BY AUTONATION DODGE NORTH RICHLAND HILLS - BUT IS FOR SALE (OR HAS BEEN SOLD) AT THIS DEALERSHIP - THEY ARE 30-DAYS PAST THE 10-DAY TIME PERIOD IN THEIR OWN CONTRACT !!! **** UPDATE - FINALLY, AFTER 45 DAYS!!, ON 1/16/19 - THIS DEALERSHIP FINALLY PAID OFF THE VEHICLE I TRADED IN (ON DECEMBER 3, 2018) AT ALLY FINANCIAL… NOT SURE WHAT THE PROBLEM WAS BUT ABSOLUTELY NO EXCUSE FOR THIS... THEY HAVE IMPACTED MY CREDIT AND COST ME MONEY IN FINANCE CHARGES (DUE TO LATE PAYMENT) ***** I HAVE NEVER BEEN LATE WITH A PAYMENT OF ANY KIND IN MY LIFE, UNTILL THESE IDIOTS ENTERED THE PICTURE... THIS IS A POORLY RAN, OVER STOCKED, UNDER FUNDED, DYSFUNCTIONAL DEALERSHIP - RUN AWAY FROM THIS PLACE!!!

Macsterguy Jan 16, 2019

Buyer beware! Worst dealer ever! Be careful with salesman Anthony and their finance manager Bob Little! He said he will call the police if I don’t get out of his office because he didn’t like what I had to say which is the truth! I told him I’m not going anywhere until they will give my van back! We went there Saturday with already approved financing and wanting to see the truck we had in mind, come to find out salesman said that truck is not available and told us our finance company won’t approve anything over 125k miles on it w/c is a complete lie! Because finance company said they couldn’t find a link that this dealer sent them the car we wanted. They kept telling us to pick a different car and finally got my husband test drive a 2009 Acura which has couple problems w it, power steering was whining so bad and front wheel vibrating on highway speed! Made us wait for another two hours got back to us said everything got fix and car is ready to go, agreed on a $401/mos. 36mos terms and when my mom and husband got in to the finance office the whole terms was changed! This man Bob Little said he got the payment down to $396 but it will be on 48 mos with 18k mile warranty! Are you freaking kidding me! You got it down for $5 dollars and you want to charge almost $6 thousand dollar worth for an 18k miles warranty!??!! and you got mad when I said ethics just went out of the window when the terms changed!! Which is absolutely true!! Called Monday talked to Anthony said we’re taking the car back to them as we’re not happy he said we CANNOT fully take the car back as it’s over the 250 miles which again is a lie! Took back the car and this Bob Little said he doesn’t have the title of our van as it was sent to corporate, I told him that’s fine give me something in writing that you will give me back my title and he wrote on a piece of paper “Return title of 2005 Dodge Caravan” I said this means it was returned to us, he then grab the paper back and added the word “will”, he proceeded by telling us that there should be some kind of trust between us and when I said that’s hard to achieve as “ethics just went out the window when they decided to change the terms when my mom and husband walked in his office as that wasn’t what was agreed in the first place” that’s when he lost his freaking mind telling me “do you know I have been in the car business for 30 years and you need to leave my office or I’ll call the police!! I told him I’m not going anywhere until I get my van back! There was a nice gentleman who was willing to help us by putting the plates back to our car this finance person Bob Little called him the “N” word and that he was a “racist”!! Really!!???!! Where’s your work ethic!!??!! Absolutely no work/business ethics!!!

Sam N Max Nov 19, 2018

We dropped our car off on Saturday right before closing to have it serviced. We didn’t hear from them on Monday. We called on Tuesday afternoon and was told the car still had not been looked at it. We received a message on Wednesday with only the price of what we owed to fix the car, no other info. After talking to the account manager he hadn’t even called our warranty. We were overcharged for the labor so our warranty wouldn’t cover what they charged. When we picked up the car they had somehow lost our warranty information. The whole process there was little to no communication from them. They acted like it was an inconvenience to do business with us. We will be in the market for a new family vehicle soon so this helped us eliminate this dealership when we start looking. When we told the service manager he told us to pay and move on instead of trying to use the warranty. When we told him we wouldn’t do business there again he said that was fine. I would never recommend the service department. They obviously don’t care about their customers. They kept us in the dark the whole time and we had to pull any explanations out of them. I’ve read previous bad reviews that have a response to contact the general manager. I have a feeling that won’t do any good. We told the service manager we would talk to the general manager and he said that was fine with him. I won’t buy a car from somewhere I can’t trust to fix it and not screw me over. If they had contacted us in a timely manner and let us know it would be 4 days to fix a pretty simple problem and that our warranty would only cover 30 mins of labor when they charged us for 2 hours we would have been fine. I wish I had read some of these reviews before bringing our car there. Sounds like some serious management and customer service issues. Most dealerships I’ve dealt with in the past want to exhibit superior customer service in every department, but not this one!

Kressa Bankston Jun 29, 2018

I hope everyone reads this. You couldn't do business with a more awful company. Auto Nation are a bunch of crooks who's bait and hook scheme bit them in the ass on my deal. I will also talk about how horrible unprofessional and arrogant DAVID BAKER the General Manager this dealership. To start with Auto Nation puts vehicles on line at a great price so you will call about them just to be told " I'm sorry that vehicle was sold last night and we haven't taken it out of our system yet". But I do have this vehicle on the lot. It's the old bait and hook scam. Since Auto Nation has a bunch of undertrained incompetent people working at their dealerships they can only chase their tail and lie so many times before they get wrapped up in their own lie. On June 25 2017 I found a ram truck at a wonderful price and contacted a salesman at my local dealership to purchase it. I was already pre approved. My salesman contacted this dealership in Ft Worth Texas to verify the vehicle was there. He was told it was and could start working the deal. I signed the paperwork to hold the vehicle and we started working with my bank to do the poet work. My wife signed her portion of the paperwork and since I work a hour and a half from home I couldn't sign as quickly. Later in the day my local dealer called me and said that the Ft Worth dealer didn't properly verify the truck and it was sold the day before spinning me into a world of pissed off I haven't been in a while. They contacted me apologized and offered no other solution to help smooth things over other that to find me another truck. After I calmed down a little I decided to call the Ft Worth dealer to see what they would do to make matters better since it was their fault. The used sales manager was a nice guy but said he couldn't help so I told him I wanted to speak to the General Manager. This goons name was DAVID BAKER. From the moment he answered the phone he was on the defensive mode and arrogant. I explained the situation to him and he started pointing fingers at my dealer. I asked how it could be their fault when the truck was at their dealer. He wanted to chalk the whole thing off as a "miscommunication". This was far far beyond that. When I told him I just wanted him to find me another vehicle and help me out with the price for the inconvenience. He acted as if I asked for his wife. He took offense to it told me there was no way he could do that. Before the conversation was over the was shouting at me to talk over me. I felt like I was talking to a mechanic not the General Manager of a nation wide auto dealership. I told him I would write the worst review he had ever seen and told me he couldn't stop me from doing that's and if that's what I felt like I needed to do them so be it!! No sir please don't do that what can we do to make the deal right. We can't come down to your offer but we can do this nothing NOTHING!!!! This goon could care less. I tried to call his cooperate office, like I told him I would and he didn't care and now I know because they are impossible to get in touch with. So instead I called Mopar and explained everything. They tried to call the dealership and NO ONE ANSWERED!!!! She said that defiantly doesn't look good. A report was filed and I was given a case number. Mopar was great to deal with corporate was easy to get on the phone and more than willing to help and even offered me 2 free oil changes for the trouble. End of story DAVID BAKER is a sneak sorry car salesman that somehow made it to GM Auto nation sure doesn't mind putting a moron in charge of things. Last of all I would be SHOCKED if Auto Nation responds to this post. Even more so if they do I can assure you they will offer absolutely nothing to make me happy. Buyers STAY AWAY!!!!!!!

Jordan Fleet Estess Jul 26, 2017

Was very unhappy with this experience over all. We couldn't find a parking place so we called and someone told us that we could find what we were looking for over at the used car side so after getting my toddler and pregnant self into the used car side we had a run around because the people standing around at the front didn't want to help us because we had spoken with someone on the phone even though they hadn't given us his name and we just wanted to look at something specific. Finally they tracked down a phone person and we had to wait for him to get off a call and hen he still didn't remember speaking to us and turns out the car we wanted to see wasn't even at this place but over where we had started so we needed to load back up and drive that way. Once we finally parked and went into the other building it took an inordinate amount of time to get ahold of someone to speak with and then they left for a really long time to pull up the car we wanted to see. Finally they said it was outside so we go out but no one has the keys so they leave us standing outside while someone goes to get it. It was warm and again I'm very pregnant and have a toddler getting fussy and there was no seating or anything. After a long time someone came out and said they couldn't locate the keys so needed to get keys to a different one. (Why didn't they just bring out the other keys?) so they go back inside leaving us outside to stand. Toddler getting pretty restless and belly really heavy after another really long time I go in to try and find someone and see the guy standing around. I walk over to him and overhear him asking someone to please go get the keys to the van we wanted to see. This guy said he need to go out and get the number of the vehicle first. - what had they been doing before I walked up to them?? It took another really long time but eventually we did get to see the car and it was fabulous. I'm definitely wanting to get one but wouldn't buy it from here because they seemed so unorganized and didn't value the customer experience at all. On a side note we eventually were able to go sit in a kids area and the toys seemed noticeably filthy like they hadn't been cleaned ever. No particular person was rude or anything, I'm sure everyone was doing his best and there maybe were outside factors or something (I like to give benefit of the doubt) but it absolutely could have been handled better.

Jessica Carpenter Apr 9, 2017

This has to be the worst possible service department known to mankind. On November 12, 2016 I took in my vehicle in for a routine check engine light. The dealership told me the problem was with the Engine Control Module, and the Transmission Control Module, and both of those computers had been replaced. I Picked my car up Thursday November 17th and not 2 days later while driving, Saturday November 19th, the transmission computer the dealership replaced went haywire. My car over revved to the point it almost blew the engine, and from that point onward, it would no longer shift out of first gear no matter what. I tried for hours to get a hold of the service department, but to no avail. They did not answer their phones no matter how long I waited on the line. I ended up having to call sales to be given any attention. A salesman gave my information to the service department and assured me that I would be contact, which did not happen until 5 and a half hours later. I tried calling the service department again multiple times, but again I was never answered. Finally I had to call sales again and eventually got in contact with the director of service. He did manage to get my car towed in for free so I at least got that benefit. At the dealership I was given a loaner car. It had recently been washed, but the inside was filthy. All the controls were grimy and dirty, and the car absolutely reeked of marijuana. I picked my car up the next Friday, the 25th, and they had fixed the problem with the transmission computer. Then again on Tuesday November 29th, my engine light came on again for the second time after receiving my car back from this dealership. I tried contacting the dealer's headquarters, but all my attempts have been snubbed. Nobody will return my emails, or make any contact with me whatsoever. This is truly the epitome of terrible customer service. This dealership simply cannot fix any problems with my vehicle without causing further issues. Unless this is the last Dodge dealership in existence, I would recommend you avoid this place like the plague.

Connor Goff Dec 2, 2016

Called about bringing in my 2014 Jeep Wrangler for a rattling noise and a leak of some kind. Got told on the phone that I could not get a rental car that I purchased in my warranty until they diagnose the problem to make sure it was covered by my extended warranty. When I bought the car I was told it was a bumper to bumper warranty and their own employee told me on the phone that "ya the finance guys will tell you that to sell a warranty when it really isn't bumper to bumper". So I asked about making an appointment to bring in my vehicle in to be diagnosed and he said they don't do appointments that I just have to drop it off and wait, and that they are running a day behind. So I take my vehicle in on a Tuesday night hoping to get in line to be looked at Wednesday and the lady that helps us says "I don't know who you talked to but we are running 4 days behind". So I am supposed to go at least 4 days with no car?? Well she got it looked at that next day and lets us know it is a oil leak but they don't know from where or why and the ONLY mechanic they have there that can diagnose that problem won't get to it for 2 days. It's an OIL leak there isn't much of anything that leaks oil that wouldn't be covered by a warranty. But still unable to get a rental car. After a call to the manager the lady says ok we can get a rental car you just have to be there by 6 to pick it up. We were told it had all been arranged and the rental car place knew we were coming. Get to the rental car place and nobody had called them at all. The rental car place had only one car available and it was much smaller than the car I bought and paid for but had to take to the shop. Guess I was lucky they had that one car or I would still be without a car. The service department says they will call you and let you know this or that and you never hear from them until you have called over and over. I called the lady on her direct line over and over with no answer or call back. I called directly through the main number and get connected to the service department and she just happened to pick up the phone. That was the only way I got to talk to her. What in the world happened to customer service?? Don't you want to keep customers and get their repeat business?? I can't even bring myself to give them one star on customer service.

Tammy Oct 6, 2016

Jeep Oct 6, 2016

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