Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

I took my truck in for a ticking sound coming from the engine with only 22000 miles on August 5th. After a few weeks they finally get it in the shop , the tech found metal in the oil and it needed a new motor. I was lead to believe that it was going to be covered under warranty and they were ordering the parts. After 3 weeks they said they needed oil change records that i had to chase down from 2 prior owners that I provided. The deal said that if I provided them the oil change records that it would be covered under warranty. Then they said the oil change records didn’t have the Vin # s on them and that it was required. It had the License plate number on it .I provided the link to look up Vin # that matched the license plate.The oil had been changed 5 times. This definitively proved my truck was the same vehicle. So what I am saying here is that this place will find every reason not the warranty their vehicles. So beware of the factory warranty and certainly don’t buy the extended warranty from them as It would be a waste of your time and money. I have reached out to this dealership numerous times leaving messages for the service manger as well as the general manager and yet to have received a call from either! My truck is still in the shop to this day! Also, by the way Ram care is not your advocate either. They don’t return phone calls or help either. Buyer beware!!!

Very poor experience was screwed out of 4800 dollars on my loan due to sales trying to pull a fast one on me when they charged me for things I didn't want they said they would remove the charges and never did they won't return phone calls or handle their business very disappointing

We have a 2019 Jeep Cherokee that was taken in for routine servicing in July. Robert Brown was our service advisor and recommended a consumption test on the engine as this year model is known for burning oil. The vehicle failed the consumption test and was dropped off 8/3/20 to begin work. The new engine was not approved by warranty until 8/26/20. Fine. I understand that it takes time to go through all of the steps, but 3 weeks to approve the work is a stretch. We were told the vehicle would be ready by 9/8/20 but was not able to reach Robert that day. My husband (who is a technician for another dealership) went to pick up the car only to find that the old motor was still in the vehicle and the new one was sitting on the ground still in the box. The motor had been there for about a week at that point. 9/10/20 I received a text from Robert saying that the car was ready for pick up. I want to state that Robert did his best in making sure that our needs were met and keeping in contact with us during this process, I understand that we are 1 in 10 or more other customers on his list daily. I had my car for a total of 15 minutes after pick up. I drove myself and my infant son to downtown Fort Worth to have my husband look the vehicle over. I never made it. The technician failed to secure the bolts that mount my brake caliber. The entire vehicle shut down on the exit ramp on I-30, leaving myself and my infant son stranded. One bolt had fallen out on the highway causing the caliber to shift and puncture my rim, locking up one side of my vehicle. The biggest issue I have was the lack of accountability from (now former) Service Direct, Chris Nevins. The impression I received was “Oops. We made a mistake, but we’ll fix your car and get you on your way.” Not once did he acknowledge the danger his technician put myself, my son and other drivers in. My car is now fixed (although they didn’t replace all of the damaged components) and I will never set foot on this lot again.

I've learned my lesson. Never will I stand foot in this place. What was to be a quick repair. Turned out to be 2 1/2 weeks . I had to call to an updates. I could go on but it's a waste of time. Finishing off, stood in the service department with no one to help me for over 10 minutes. No hello, be with you in a moment. A day later, I saw this, unbelievable

UPDATE: I contacted the dealership as requested. They told me there was nothing they could do about the money I had to spend on the repairs their people should have caught. Basically, they had done a standard state inspection, and it had passed. Nevermind that those inspections basically just check if your lights work and the computer doesn't have error codes registering. So they admitted they don't do thorough checks on their cars before sending you out in potential money pits or death traps, and if the car lasts longer than 5 days or 250 miles, too bad, so sad. They didn't care one iota that I had to spend my rent money on repairs that never should have been needed on a 10 day old car because they don't care to do a real check on their used vehicles to ensure they are safe. They did not care their laziness is going to result in a veteran and his family being homeless. DO NOT DO BUSINESS WITH THEM. They sold us a used car with MAJOR mechanical defects. Within 10 days of driving off the lot, the car began leaking coolant. We attempted to bring it to the dealership's service center, but they refused to touch it, and told us we were required to take it to a Toyota dealership. Once there, it was discovered the waterpump was broken, and would require being replaced as well as the thermostat. Those two parts always get replaced together; it's necessary for it to drive safely. Autonation then attempted to fight us on the warranty they forced on us even being valid because it hadn't been 30 days yet. To add insult to injury, when they did finally agree to cover it, they required us to pay the $200 deductible for going to a non-Autonation service center- which we had no choice in since they refused to touch our car. Then, the warranty was willing to cover the waterpump, but not the thermostat despite the two parts working in tandem. You cannot change the waterpump without changing the thermostat! So all told, in spite of the warranty, I shelled out $546 for repairs, on a car I had gotten less than 2 weeks prior, for a defect that had to have been there before we even bought the car in the first place. They don't properly check their vehicles to make sure they are safe! Then they fight you on what they should cover, and ignore any attempts you make to call them up about it!

Took our 2019 Jeep Cherokee to have a new engine put in after failing a consumption test. It took nearly 3.5 weeks just to have the work approved and another 2 weeks to get the car back. I had my car for a total of 15 minutes. The technician failed to secure the bolts to my brake caliber. The caliber shifted after losing one bolt, resulting in my rim being punctured and locking up the passenger side of my vehicle. Had I not been braking I would have undoubtably wrecked, with my infant son in the car. The Service Director (now former) never acknowledged the danger his technician put us and other drivers in. He approved to have damaged components put back onto the vehicle. If there was one thing consistent during our experience it was corners being cut. The car is fixed and I will never set foot on this lot again.

Great people, great prices , very knowledgeable ,and friendly.just a pleasure to do business with.will definitely be returning.

Took my Jeep in for service and some other things that could no get it to do again. When it was ready it was parked in front of a bay door. Was handed the keys to my car and was asked “Did you see your car”? I replied yes and then was sent to go get my own car to be on my marry way. Paid for a tire rotation of $30.00 and I just bout this car brand new 8 months ago.

Called ahead and were told 1 hour for an oil change. We waited 2 hours and asked someone about how much longer, they said not long and that the car was just taken back (2 hrs in). Finally 2:30 later they brought the car up and didn't even clean it like we asked. Another 30 minutes later it was complete, then realized they had parked the vehicle behind all the other service vehicles and couldn't get out. 10 minutes later they finally moved the cars. We informed them about the issues and they said normally it is fast and they were understaffed. We informed them that wasn't true because it always happens at this location.

Lisa was fantastic! Follow up and follow through is critical in my opinion and I feel Lisa has exceeded my expectations!

Best dealership ever. Greg was a great salesman. The whole staff was polite. The quickest I’ve been able to get in and out. Love this place!!

Best dealership ever. Greg was a great salesman. The whole staff was polite.

I would love to give these guys 5 stars because they were very knowledgeable, very helpful, and made the process go very smooth but unfortunately they tried to sneak in a 500 dollar window tint charge and a 400 dollar 3m sticker charge. Those prices alone are extremely high not to mention AutoNations "No haggle, the price you see is the price you pay" policy. Great work guys just stick to what you advertise online...

READ THIS BEFORE YOU WASTE YOUR TIME They post prices and then will change the price posted on what they send you and posted on other sites. My deal was simple. Saw 2 Trucks they posted on a auto website. Told them I would buy them. When I talked to the manager Julie Trieu, she told me price on the truck could be more if I don't finance with them. After reading the other reviews, I find this to be a common practice with them. I would think this practice should be illegal. When you read all the negative reviews, you see the same blanket response. "Call our GM" Shouldn't the GM be calling the customer. Don't waste your time here.

Just wanted to say thank you to Bailey. She was so patient and had the best customer service. Walked out with a new car and I absolutely love it!

Pleasant, helpful staff. Anthony was a pleasure to deal with and is still going above and beyond to take care of my needs.

This dealership has the WORST customer service, do your research before you go in to this place.

We did everything on-line and never had to leave our home. They even delivered our new car to us, we signed all of the paperwork here at home, and they drove our trade-in away. It was an easy transaction and an enjoyable experience.

Kate Kim was great she did her best for me definitely will go back.

Shady like every car dealership, check your contracts, take a picture of every page, 5,000 was added on the loan after I signed & left & now that I tried to speak to someone at the dealership, no one knows how to fix it, currently pending with a attorney

Never been more embarrassed than I have been today. My wife and I went to purchase a vehicle last night from Automation. Found the right vehicle. We argeed on terms over the course of 3.5hrs. We even drove the vehicle home last night and were to return this evening to finish with financing. As my wife and I arrive to finish what we thought was a done deal, my wife receives a phone call stating we need to return the vehicle and there was no possible way of making the deal. I use to sell new cars myself have never experienced this. On top of us not getting the vehicle, the salesman was extremely dismissive when we asked about compensation for the money we were now out on the insurance for the vehicle we had purchased. Highly unprofessional and rude. Embarrassed myself and more importantly embarrassed my wife. I will never make a purchase from this dealership in the future and will highly suggest to my friends and family to never do business with Automation in the future.

This place is awesome always satisfied!!!

Terrible experience, if you can avoid like a plague. Trust me you do not want anything from this crooks. They overcharged me on taxes $570.93 that you can plainly see and prove because they had to adjust the check they issued to county but kept the all my money . No way to contact anyone and if you call and ask for your sales person - he doesn't work there anymore , came thing goes for his manager … how convenient . I left numerous messages within a past 2 months - nobody calls back

David Popham in service always goes above and beyond for us. We really appreciate that he always takes care of our van and definitely recommend him and the service department!

So I bought a used car from here in 2016 and I was happy with it so when I decided I wanted something bigger I went here to trade it in this month. I'm happy about my new car but not with the customer service I received. It really felt like they just wanted to sell a car for selfish reasons. They did not listen to me and what I wanted I had to repeat myself several times on what I was looking for. When I left while my car was being detailed to pick up my daughter and came back and the men who helped sell me my car wasn't even there. I asked for my keys for my old car several times and they didnt want to give them to me. They were nice enough to let me borrow a phone charger because my phone was going dead but the whole experience felt off. After I came back to pick up my daughter a random guy gave me my keys with no paperwork at all. Only saw one person wearing a mask.

Service is fine but it shouldn't take 3.5 hours to change oil and a light bulb.

I connected with this dealership through the Sam's TrueCar program - which is designed to make pricing transparent and dispense with the games dealers play. Not at AutoNation. Their participation in the program should be revoked. AFTER we had made the deal AND they had done a hard credit check on me (which stays on my credit file) they came with a paper that had over $1,000 in dealer "options" that were already on the car, had not been previously disclosed, and cannot be removed. In other words, the price we had agreed on was not the price at all - it was over $1,000 higher. This is completely unethical, possibly illegal and AutoNation should be ashamed of themselves. I, of course, left and will never return. Be forewarned - the price you're seeing is not the price.

I recently purchased a 2016 F-250 Platinum from here. Wanted to give a special Thank you to Patricia Zabaleta . She was Fast, Friendly, Courteous during the whole experience. From Start to finish. Thanks again. I will definitely recommend anyone looking to purchase a vehicle to head to AutoNation CDJR Houston!!! 👍🏻

I wanted to take minute to thank the team from AutoNation in North Richland hills for making the buying process simple and pretty quick compared to my experience before at another dealer 4 years ago. First off Kevin is the man! He went above and beyond to make sure I got what I wanted and made sure my experience was top notch. I highly recommend Buying from AutoNation but also asking for Kevin to help you! I got a really good deal and they will work with you to make the purchase. I usually don’t make post or reviews so please understand that this review means a lot to me because I’ve took the time to write it out. Again thank you AutoNation and SUPERIOR SERVICE FROM Kevin Maher! Love the New Ram By the way!!

1st - right now it is mandatory to wear face mask during pandemic. I cautiously went to have my car serviced assuming this business would be following protocol. there was a sign posted on the door to the service dept stating masks would be worn by employees and entering the building a mask is mandatory. when i entered the service dept there were at least 2 employees not wearing a mask, not even under their chin. There were other employees wearing a mask under their chins. The room was small and fairly crowded. I felt very annoyed and uncomfortable. I most likely will change where i get my jeep serviced due to obvious lack of respect to customers that are following the pandemic guidelines. 2nd- i made an appointment for 9am. I showed up right on time and still had a 2 hour wait. why make an appointment? again, i did not want to wait for 2 hours with employees walking around with out facemasks during pandemic

by following the pandemic guidelines and enforcing employees to wear a face mask to protect customers that are following the guidelines.. like myself. clearly a lack of concern to customer health

Reuben was great, we were in and out in a short time with the car and deal I wanted. Will buy my next vehicle from them

I found the vehicle I was looking for online and found it to be better than expected. I arrived as soon as the doors were open and met Jake. He quickly got me in the truck, listened to what my needs were and found a way to meet them. Overall everyone there were helpful, and provided me with the best car buying experience I have had so far. Thanks Jake!

Reached out to them about a Jeep they had online. Spoke with a Sales Manager and agreed to terms. Told them I was ready to purchase and move forward. I was pre-approved and wanted to finance through my credit union. They gave me an excuse that they couldn’t do a draft because of Covid and I needed to finance through them. After going back and forth they lied to me and said they would Make it work. I was waiting for the paperwork and the next morning when I called them, after leaving messages and texts, I finally got a call at 11am...only to tell me that they sold the car!!! So basically if you aren’t willing to finance through them, they will not work with you. They should just say that in the beginning, rather than misleading me. Found a vehicle the next weekend and purchased without any issues.

The staff are very accomodating and friendly.

So apparently no one did their due diligence to make sure the job was done correctly, going to go there tomorrow after work.

Finance is a joke. Same dude told me jeep is the most reliable car and after half an hour during finance time says its not honda and toyota. Get some protection plan because jeep breaks a lot. I need to cancel my gap insurance since i refinance. They do not even transfer to finance. Direct call aren’t answered. I am trying to avoid going to shop only for this but their customer service is a joke. Stay away from Issac and their finance. Finance through your company. I have been calling them for over a week may be 5-6 times a day. They don’t care once they sell a car.

This is my second time taking my Jeep Cherokee back to them in less than 6 months for engine problems. I bought this car less than 1 year ago. I asked Autonation Chrysler Jeep to take the car back because it has completely stop and I can't start it up. The first time I couldn't shift the gears nor turn it off. The Jeep wouldn't allow me to turn the ignition off. This time it completely stop on me and wouldn't start up. The police officer tried to start it. I asked the dealership to take it back. Each time the dealership found nothing wrong. I'm very unhappy with the dealership and Service department.

Anthony W. was great to work with. We appreciate your patience and help!

I want to say thank you to Kate Kim for all her help in my purchase of my new jeep. Kate was very patient with me throughout this entire process, and did her best to make sure I drove away happy. Thank you Kate!

What a joke dealership is this. Their finance won’t work with you once they sell a car. If you are canceling any plans you bought their, good luck getting out. GET YOUR OWN FINANCE COMPANY.

I only wished I could have come to Autonation first. After being turned down 3 times from CarMax, I visited Autonation and Rose help me purchase a New Car. She will forever be my angel.

I went in with fair credit and a maximum amount that I could spend each month. I knew what I wanted and had struck out at other car dealerships. When I showed up at AutoNation, Rose was all about helping me. Between her and Desmond, they made it happen. I walked away with the car I have wanted for a long time, a 2016 Dodge Journey, and its all thanks to them. I will never go to another dealership. Rose was the most helpful person I have ever encountered when trying to buy anything and she made the process fun! If you are needing someone to work with you, go to AutoNation and ask for Rose, you wont regret it!!

Our service representative, Elizabeth, was so helpful and considerate during our recent visit for a complimentary maintenance visit. She made sure we had everything we needed, she kept us updated on the process throughout our appointment, and made sure we were happy with our choice of service. The service we received was superlative, and we will definitely return for further automotive needs.

Great buying experience. Contact Rose. She will take care of you.

Who would have thought it right, servicing a Buick vehicle at a Chrysler, Dodge, Jeep service location, yes that would be me and my wife thanks to the awesome, excellent, prompt but thorough and class A service that AutoNation Chrysler Dodge service provides me and my family, now with all of our vehicles. Please continue the great work.

Excellent buying experience. Marcus and Chris were very professional, no pressure, no surprises. Very happy with my new Gladiator, the price we paid and the trade in value of my 2016 Wrangler. We are so pleased with the dealership that we are moving the Service for my wife's 2018 Sahara to Autonation NRH.

Went in for a complimentary service on my Chrysler. Great service, super customer service from Elizabeth. Will definitely return!

Would not assist me

I had one of the most seamless transaction’s ever with Ruben Tarango on the purchase of my new truck today at AutoNation Chrysler Jeep ram in North Richland Hills. Thank you very much for being a professional.

Shout out to Ruben for the awesome service!!

I had an amazing experience today at Autonation. Anthony W. made sure to get me a good deal on my brand new 2020 Jeep Compass. He gets a 10/10 for customer service, communication, and honesty. Even though I worked him hard, he went above and beyond my expectations with a smile on his face.

Ruben was great! Straight to business.

Had a terrific experience here. Everyone worked very hard to get me into the truck I have always wanted. Professional and fun!! Marcus, thank you so much for making my dream of owning a Ford Raptor a reality! You rock!!!

Anthony W.

Thank you for your help.

It was a friendly down to earth environment. Especially The salesman we had he was super great & knowledgeable.

Anthony w

We had a rough experience with the used car side of the dealership. I have to say the salesman was trying I can’t say anything bad about him. Prepare to spend the whole day there. Finance department was extremely slow. When the truck was taken to be detailed while we did the paperwork the floor mats were taken out of the truck and during the excitement of a new vehicle we didn’t notice that the floor mats were not in the truck when we got home. We contacted the sales man who said he would locate them or replace them. He couldn’t locate them but advised he would get new ones for us. We went back to the dealership and he gave us new mats which was great but the mats must have been for a 3500 because they didn’t even remotely fit inside the truck. We have tried for a week know to contact the salesman or anyone in management and no one will return our calls. We also noticed that when we arrived at home looking under the hood the oil cap was not on it luckily had gotten caught under the engine cover so we were able to fix that and wipe the bay down where oil spit all over. The engine cover was just laying loose on top of the engine not secured at all. So far truck has been great no issues and it was exactly what we had been searching for and there price was very competitive. I would use them again but just make sure to double check everything before driving off.

David Popham was great to work with.

Kevin was extremely knowledgeable and treated us with great respect and got us a great deal on a new RAM 1500 for our company! This is our 3rd vehicle with autonationNRH within the last 2 years. We will be coming back for our next.

Zeyd was amazing he got me into my first truck very great full for zeyd y’all go check him out.

Anthony W. was a fantastic dealer! I recommend getting your cars through him for an easy and great buying experience! I will definitely try to come here again for my next buy!

Zeyd was and awesome salesman gets right to the point definitely would recommend him to everyone in the market for a vehicle

Anthony W was a great help when Buying my new Ram. Would buy here again!

Anthony W helped me he did a great job

Anthony W. was fun to work with. He was funny, professional, very knowledgeble, eager to answer questions and just a pleasure to be around. I told him what I would like and he delivered. There needs to be more Anthony W.s in the car business. 👍👍👍👍👍

Great experience with Anthony W. Called him that am and had my car by 4:00 same day. He was very responsive and helpful.

Anthony was very helpful in helping us locate a vehicle with all the specs we were looking for and very patient with my kids while we did the paperwork.

Anthony W was awesome! I showed up unannounced and he turned his car around from lunch to make sure I didn’t wait. He explained every option of my truck in great detail.

I was hooked up with Nate as my salesman. I knew it was gonna be bad when he kept calling me "dude". I'm 50 and deserve better. Anyway, we got into the process and I told him I was pre-approved and asked him to pull the vehicle so it didn't get sold and he responded by telling me "dude there are lots of people buying trucks right now, I cant do that". I had to remind him that I was trying to buy THAT truck right now. He was like...oh ok, let me talk to my sales manager. So he also lets me know that I probably wouldn't get as much as I wanted for my trade in bc you know, times are weird right now (they actually gave me 4k more than I thought I would get). Anyway we get 2 more hours down the road and I comply with everything and get an offer and he comes back and tells me a guy from California has already put money down on the truck and he can't sell it to me. So, at this point I'm pissed...BUT willing to walk away. Until he tells me the price of the upgrades on the truck. Where was that info when I was asking for it earlier......instead I get a sparsely worded text saying "its lifted". So we get into a text war and I tell him to grab some xxxxx and go challenge his manager and fight for me his customer and what does he do....sends me a text GIF that basically calls me a crybaby. And what does his sales manager do.....sends me another GIF of sponge bob crying and basically says LOL at my complaints. Bottom line, these guys.....from the top down......don't want your business. They have more time to engage with you in a GIF war than they do to help you secure a vehicle......and I can prove it with the texts IF their corprorate office ever wants to see them.....or anyone else for that matter. Its one thing to not go to bat for me as your customer....its a whole nother thing to try to ridicule me for your own incompetence and hide behind a billion dollar corporation while doing it.....basically challenging the shareholders to do something about it. Good luck and go elsewhere as fast as you can!!!

I was looking a ram 1500 limited and they have many listed. All listings show that trucks are v8 and v6 and other incomplete or contradictory descriptions. They add 1300 to the cost of each truck above the listed price. Good selection but it’s hard to tell them apart from the listings. Keven was fairly good.

I went here to buy a car and deeply regret that I did. I should have walked away when the manager walked right up to us with no mask. I should have walked away when I saw they weren’t enforcing social distancing or masks for employees or customers. I was lied to when I made an appointment that they were being safe. When we pointed this out, we were treated very rudely. The finance guy was the worst. If you care about being treated with respect and feeing like you’re dealing with honest people, go anywhere else. I am very upset with myself for going through with this purchase, because AutoNation corporate is even worse - unresponsive. Save yourself the headache!!! Don’t go here!!

Used Car Sale. The sale Proccess was smooth. Good young salesperson. But sadly It went downhill when we moved to financing. I was pre-approved with over a 800 credit score from Bank of America and it still took 3 hrs. No follow through. Finally when someone did pickup the file, they just fumble again and again. We finally got it done. No attention to detail not well trained. Oh well it is a nice car.

Anthony W. was a good salesman with a good personality, he was really helpful and knowledgeable, and a cool dude.

Anthony W. Is #AWESOME !

Hudson was an excellent sales rep to work with. Got a good deal on my truck and trade in.

I bought my 2010 Nissan murano from there in I got the best deal ever after shopping around for months in the salesman Anthony in Desmon Clinton was the best ever you can not ask for better service in they detailed my sister's car also because I was driving her car at the time best place to buy a car I will definitely be buying my next car there when in the market

Anthony W was a very good sales man & has a good personality & he was cool & helpful.

I bought my 2010 Nissan murano there very happy with it thank you Antony and Desmon Clinton they both went out of there way to get me into that car in Antony had my sisters car detailed for me the next day because I drove it up there to get my new car thank you both for the good work

Deceptive pricing - they will jack up the up the price when you get to the final stages of negotiation. Shop somewhere else, other dealers have now gone to a more upfront pricing method.

Rose Hardwick took care of us! Very friendly staff! We love our new 2020 Dodge Challenger! 💜

I bought my car from Manny, he gave excellent service and was upfront and honest about everything. He made the whole car buying a whole lot easier, I’m definitely going to come back to buy another car from Manny.

I had a great experience purchasing my car with Marcus Finnell, with autonation. He was great, he made sure I understood everything about the car and what I was going to be purchasing. Marcus made buying my first vehicle on my own easy as possible. Thank you Marcus Finnell of autonation .!!!!!!

Great service as always from Kevin. No pressure approach made me come back and get the 2nd grand Cherokee from him and it won’t be the last. Thanks AutoNation.

Kevin and Nick made the Jeep buying experience very easy!

Thank you so much Anthony W for your amazing knowledge and wonderful customer service! You made my car buying experience the best ive ever had! I absolutely love my 2019 Dodge Challenger and its all because of your hard work to get me into it! You made it fun and stress free! Definitely recommend buying from AutoNation Chrysler Dodge Jeep Ram North Richland Hills! Make sure talk to Anthony W for the best service possible!

As always incredible service, thank you Mr David P. For always being great help and getting my truck needs fixed as quickly as possible!

I just bought my third vehicle from here and we will be back for the next one. It is nice when people remember you and call you by name. It has always been a good experience. Luis was great kept us informed the whole time. The gentleman that did our paperwork was awesome. He remembered us from two years ago. Great customer service.

Last week I was determined to find a 2020 challenger for my husband, as I love to stretch my pennies, I decided to have more than one option. Gladly, I met Ruben Tarango at autonation and since that moment I knew I'd get a car from him. I explained my needs, what I was looking in the car, also I didn't want to break my bank account and he really went above and beyond to find the perfect fit, we were driving our beautiful challenger home in a few hours!!! The sales/financial teams are a great combo in this location. Ruben, thank you for making this purchase as smooth as can be. The Bourland team.

It was hard to get a straight answer to basic questions, when I asked for pictures of the vehicle I was given the run around and the day I finally purchased the vehicle the salesperson didn't really have time to speak with me before I was ushered into an office for finance, it seemed like they felt there as no need to talk any further.

Love dealing with Trey. Great customer service very polite

Purchased a 2020 Renegade and had a great sales experience with Kevin and a great Finance experience with Nick. Would recommend to anyone.

Great place

Kevin hooked me up and was straightforward with me. Charles did some magic and we were able to close the deal. Super happy with this truck!

Friendly people

Anthony W. Did a fantastic job going over all the features of the Jeep! Very excited!

Great salesman and service. Ask for Mr. Gonzales!

Marcus Finnell, was very knowledgeable about the Nissan that I purchased. Pleasant and swift, I would recommend anyone to this location(North Richland Hill).We'll be back for our next purchase! Thanks Autonation, stars!

Thanks Kate Kim for setting the bar high and providing great service for me and my friends. No wonder why you have been on the top sales list in the DFW market all the time. I highly recommend her for anybody seeking a great deal and service. I have referred her to some of my friends and we are all 100% satisfied.

Mr MANNY VALQUEZE spelling may be wrong super salesman with a positive attitude not just to sell u something but to help u find it and no hard pressure to make it a pleasaent process

Had a great experience buying new RAM 1500. Anthony W was respectful of my time and extremely knowledgeable of all the features of the vehicle ( although he had to look up wood type on the dash): All in all a great experience. No real upsell which is a big deal for me. When my wife “ borrows” my truck from me will be back

I'm actually sitting here at AutoNation has i write this post. I came in to see about a 2015 dodge challenger sxt plus. That was miraculously sold before I got here. Mind you several people called and emailed me 2 to 3 hrs about the car. Once I get here to see Jake he finds out the car is sold. You mean to tell out all those people that reach out to contact me. No one bothers to do their job to see if the car is still available. By the way been sitting here for 30mins to talk to the manager who haven't show up yet

Buying a truck from Timothy (Nate) Peddicord was the only good thing about my experience. He's a guy who will educate on you on all options and do his best to get you in the car you want. Be careful with the finance department, read entire contract before signing anything. I would email Tim first PeddicordT@autonation.com

I had a very good experience and left out with a 2017 Toyota Camry. My car salesman was Nate Peddicord, he was very nice and made sure that I was getting a good quality car with updated features. Usually getting a car is a stressful process, but he made he easy and fun. I would highly recommend Autonation to my family and friends. Nate is the guy to go to, I’m a very satisfied customer.

Amanda is extremely knowledgeable and helpful @ the service department Auto Nation, North Richland Hills, TX

Best experience ever ! Chelle made it so easy for me ! Make sure you ask for Chelle Collins she is the best !

I just bought a car from Chelle and she is so amazing ! She made my experience fun and easy and found the perfect match for me ! Make sure if you go here to ask for Chelle Collins .. she will get you right !

Absolutely the worst experience ever. They run your credit, make a deal with you and leave you sitting for hours just to sell it to the person that test drove it after you because you didn’t buy their outrageous warranty.

I would give it 0 starts if I could and I will never buy a car here again! CDJR in Richland Hills is a scam! I thought it would be a trustworthy place since it is no-haggle, but in hind site I realized they used multiple distraction strategies in the finance room to slide in some extra fees. I realize I should have looked closer, but I was made to wait two hours for a truck I had a 24 hour hold / $500 deposit on. By the time I was in the finance room, I was tired from a long day of work and then car buying. On top of that, they have a 5 day, 250 mile return policy. I would have returned the truck, but come to realize that they used the mileage that they purchased the vehicle at (confirmed via CARFAX) so that I would easily have went over the 250 miles and not be able to return it. I literally only drove home and back to the dealership, but they wouldn't let me return as it was over 250 miles. I understand both of these things I could and should have caught, but hopefully you will either catch them or not buy from them.

We got a Cherokee from Marcus and it was possibly the best car buying experience we've ever had. We knew what we wanted walking in, so Marcus already had it clean and ready for us. The whole process was so efficient and every member of staff made us feel so welcome. We will definitely consider AutoNation in North Richland Hills for future vehicles. Edit: Our review was 5 stars, but getting the dealership to answer me after the fact has been abysmal. When we purchased the vehicle, one of the keys had been lost by an associate. Thats not an issue because the dealership promised to get a second one for us. Unfortunately, our sales associate, Marcus, does not seem interested in answering questions regarding where our second key is.

I had the best experience buying my new 2020 Dodge Challenger from Marcus! He was very professional and knowledgeable about the vehicle. He listened to our needs and I never felt pressured. I feel like he honestly had our best interests in mind every step of the way. It was a wonderful car buying experience and I highly recommend the dealership and Marcus! We just LOVE our new car! Thank you, Marcus!

I dropped my 2020 Ram Laramie off because the air conditioner was not working properly, i.e. the air coming out was not cold and it took forever to cool down the truck to a reasonable temperature. I picked it up today after apparently considerable work had been done on it and it was worse than when I brought it in - I had to immediately return it. My service advisor, Dominique Johnson, was super nice, very efficient and I had used him before - but my new truck is back in the shop.

Super fast and easy! Anthony was extremely knowledgeable and did not try to pressure sell me. The no haggle pricing was actually a critical component in my choice to deal with Autonation, I can't take that "what if I could get a better price" element to car sales that makes it such a pain to do.

This guys are going to try to change the price of the car during the finance appointment using the classic reprint of documents. I have excellent credit and a huge down payment and they still manage to change it. Once I found the mistake the finance guy couldn't tell why it was a discrepancy on the paperwork yet he didn't change the mistake and told me to talk to his manager which by the way is no where to be found. On top of that it has been 3 weeks and this POS dealer have not payoff my trade so I got charge this month for a car that I don't have anymore. Stay away from this place there are plenty dealers in the area that can sell you a a ram or dodge vehicle.

I left two "one star" reviews for two other dealerships that I visited before. Thank you Kate. During our visit to AutoNation we got exceptional service along with answers to all our questions we asked. Manager welcomed us politely and walked through whole test drive of 2020 Ram 1500 process and kindly allowed us to make a purchase decision the next day. Thank you again.

This guys are going to try to change the price of the car during the finance appointment using the classic reprint of documents. I have excellent credit and a huge down payment and they still manage to change it. Once I found the mistake the finance guy couldn't tell why it was a discrepancy on the paperwork yet he didn't change the mistake and told me to talk to his manager which by the way is no where to be found. On top of that it has been 3 weeks and this xxx dealer have not payoff my trade so I got charge this month for a car that I don't have anymore. Stay away from this place there are plenty dealers in the area that can sell you a a ram or dodge vehicle.

Outstanding Service. The Service Advisor told me it would be an approximate 1 hr for the service performance and it was completed right on time. Knowledgeable and friendly personnell.

Service side is amazing..had me in and out in no time.. and remember folks.. good work ain't cheap! And cheap work costs way more down the line.. Autonation dodge is the best mopar techs in DFW!!

We wanted a second car to run around town in, so we decided to go test drive a few that my husband had researched. We stopped at AutoNation Used Cars, North Richland Hills, on Hiway 820 ....not expecting to buy one, just look. There we met Kenry Newton and things changed! He patiently let us drive several cars to “try” them. Worked with us to get within the price point we were looking for..in fact he took such excellent care of us that we drove home the proud owners of an almost new Kia Soul!

I would give it 0 stars if possible, but either way, I will never buy a vehicle here again. I thought it would be a trustworthy place since it is no-haggle, but in hind site I realized they used multiple distraction strategies in the finance room to slide in some extra fees. I realize I should have looked closer, but I would be weary while in the room with Desmon. On top of that, they have a 5 day, 250 mile return policy. I would have returned the truck, but somehow even though I only drove home and back to the dealership, they had me driving over 250 miles. The mileage on the forms was obviously incorrect (again my fault), but learn from my mistake.

AJ was my sale person few days back very knowledge person very nice always ask if we needed something while we wait AJ did a great GOB hope to but another pick up from him in the future keep up the god job

I had an amazing experience here, I bought a 2020 Dodge Charger SXT with the help of Marcus Finnell, I left here with what exactly I was looking for. Great people here.

I found a 2017 Land Rover at AutoNation and live near Oklahoma City. So I was able to get all my financing done online. The purchase could not have been easier being a site unseen purchase. Every picture I requested was texted to my by Dontae. Then to make this the best purchase possible Dontae delivered this car to me to surprise my wife that evening three and a half hours away from his dealership. Totally made my wife day. Thank you for the great customer service.

Found a nice Truck and went in. Test drive was good and made an offer ( the price on the winshield, lol). Buyer beware. Be prepared to play the old school "what payment" do you want. Add ons, ($1000) hidden for "tint" and b.s. ended the price agreement we struck. Price is on the car. Also finance hosed me for a extended warranty, but i bargained them down. The final straw, dinged my credit for 5 lender apps when I had my own letter of credit i brought. Filed a report with trans union. Im keeping my car, havent heard squat on plates, oil change, or remainder of stuff they owe. Avoid.

Kevin was excellent thanks

We bought a new Wrangler with the amazing help of Kevin Maher. The whole experience was fantastic and quick and easy. We knew what we wanted and Kevin had it cleaned up and ready to go when we arrived! The financial portion was smooth and uncomplicated and the staff made us feel welcome.

Kate Kim did an awesome job helping us out with a new Rubicon, had a bad experience at another dealership but Kate made thing right for us

Easy to work with, helped me through out the process, explained the basic of the car and asked what I needed. In less than half and hour I drove away with a brand new Rubicon. Never had an easy process like that.

Marcus Finnel made my first car purchase experience so great! He is extremely professional and knowledgeable. I never felt pressured at all which is something I was worried about, but everyone here was very kind and understanding. Marcus made it a very fast and simple process. I highly recommend!

Don't go here. They will rip you off. As soon as your money hits their hand and they put the keys in your hands they forget who you are. They also don't explain your paperwork correctly. Have had nothing but trouble with them trying to get my car repaired because the motor and transmission are going out. Will never buy another car from them again I was requested by the GM to call to call and discuss my issue. I called twice and only got voicemail. No call back from messages. Guess my issue is not worth a positive resolution. This was on August the 6th. 2020.

Fantastic experience! Great customer service! I will defiantly buy here again. Marcus is the man!

Marcus Finnell and staff here were awesome and very attentive and did what was needed to get the vehicle I wanted for the right price / deal . Great team

After months of late night searching for a Jeep, I found the best deal on a new Jeep Gladiator here, sent a message requesting a quote before I went to bed. Next morning, I received a call from Vijay, the sales director, we spoke about my plan to purchase the car completely online including home delivery. He took me seriously and didn't give me the run-around, sent the purchase order with the advertised price. My salesman, Marcus Finnell was so easy to work with. The team met my every demand and Marcus delivered the car to me at 4pm same day. This is how car buying should be. Thank you all!

Thank you to AJ and everyone else that helped me with my purchase. AJ is the best salesperson. I was very nervous about buying a car at this time, but they heard my concerns and helped me find answers that I am comfortable with. Thank you again.

They were able to get me in for an oil change at the end of the day with out any problems.

I stop by for an oil change , which I got a coupon for 3 oil changes for $90. They were quick and everything came out great.

Inquire about a vehicle and made appointment to see it. When I arrived they said it was sold, terrible business practice

Because I have car shield my truck has been in their shop more than 3 weeks. The service person who was taking care of me reported that they were behind a week . For the next 2 1/2 my truck has been setting in their waiting to be fixed. So don't go there for repairs.

Poor customer service with the finance department. I was over charged and promised a refund on the over charge but it was never refunded all calls to resolve problem have gone unanswered. They go for the one sale and ignore repeat customers.

Trey helped me when I was in last for an oil change and he was awesome thanks man!

Upgraded this to a 2 star review, the customer service in warranties was out standing! Desmond in Finance never returned a call! His manager ran my credit without my permission all because I refused to lie to the finance about to actual mileage on the vehicle. They submitted one thing to the finance and printed me something different! After my attorney sent the demand letter the warranty department explained that Desmond requested to cancelled the services for a full refund under the 30 days allowed but never submitted it! This is how they get paid!! I have text messages with Desmond proving the 3 different visits to the location, and he even gave me copies of even request with the actual date but never submitted one! Jason the Finance Director sent text messages as well he was going to submit my credit again if I didn't tell Capital One to fund the deal. 20 min after the last text it was pulled to 15+ Banks!! Month's later Management has not reached out! Easymount@yahoo.com

Great service and made the car buying experience very smooth.

I went in about 2 weeks ago and was immediately greeted with such a welcoming atmosphere. The sales person Bailey Avanzo was incredible. Made the whole process easy. I didn't feel rushed into something which was something that would normally happen at dealerships. She was very helpful and I will be recommending my friends in search of a car.

Recently purchased a Jeep Gladiator. Experience would have been marked lower based on extreme wait and conflicting word on a variety of items. However, there are some superior preserving individuals looking out for what should have been the focus throughout - “customer service”. They made it worthwhile to stay. Thank you to Skylar, thanks to Julie for the frank discussions on vehicle alternatives. And a special thanks to Lindsey for all the vehicle coordination and the incorporation of the features!

We have been here 3 hours waiting on a new tire. This place is so bad. Customer service sucks

Took my charger in for maintenance and waited on it. It was fast and professional, great customer service. Talk to Anthony he was awesome.

Ruben was a great salesman! He provided me with every bit of information I was looking to find out. He went above and beyond to make sure that I was comfortable during the complete buying process. I have already recommended him and AutoNation to several people I know looking to buy a vehicle. Outstanding Job all the way around!!!

It was not a good experience. I went to get a key made for a truck I bought. I called before I made the trip and they said no problem come on in. However when I got there they told me that they were only allowed to cut so many keys a day and they had reached their limit. Who limits how many keys you can cut???????? Sounded like someone was lazy to me. And when I told the guy I would be in at the end of the day, why would he not make me aware of that policy then. What they seem not to realize is thats exactly the kind of thing a person remembers when it comes time to buy a new car, or take an older car in for service. People remember when they don't get good service. Not going back to that place.

I was recently contacted by NRH AutoNation to buy back my 2016 Jeep Compass and purchase a new Jeep Cherokee Latitude. Long story short, due to not being informed by the financial team member and the sales team not complying with my directive as far as checking my credit, I now have 11 unauthorized checks of my credit, a late payment on my credit reports and my car insurance has gone up $80 a month! Had I had all the information prior to signing for my vehicle I would not have this issue today of trying to fix the mess they created with my credit and my car insurance rate! I will never purchase a vehicle from North Richland Hills Jeep AutoNation again and I have been a happy customer for several years prior to this horrible experience.

Zeyd was extremely helpful and patient through the whole experience. 10/10 recommend zeyd to anyone.

Bailey Avanzo was a R O C K S T A R!! Great customer service! Was super helpful and understanding unlike others I have come across! Will definitely bring my mother here for her next car purchase!!!

Bailey Avanzo works so hard and is constantly trying to make her customers happy! I recommend her and will be back for her help!

Just bought a new grand Cherokee this week. The price could not be beat.

Nothing like being lied to and laughed at from the service department stay far away from this place. New truck 1600 miles bad bad bad

Jake Sanchez is the best car salesman i’ve ever had, he was fast, and very helpful. I’ve been trying to get a car for a while but he really made it happen! i’m very happy with my purchase, definitely will be a regular customer.

Went to ONLY test drive which I made very clear in the beginning, but was still asked for information and tried pushing for financing to pull my credit. After declining to pull my credit because I was only there for a test drive they finally managed to find the keys and pull the vehicle up. Wasn’t my first dealership of the day to visit to test drive and all prior dealerships let me go alone except this place. You would think they would let you go alone due to COVID-19. During the test drive, the salesman kept pushing for me to buy and was also trying to impress me with the vehicle I was test driving by providing false and outlandish information. Needless to say I will not be going back to this dealership, would give 0 stars if I could.

Everyone was very friendly and knowledgeable. They went above and beyond to make sure I left in my dream vehicle!

I had a wonderful experience. Thanks Amanda!

My wife and I both have Jeep wranglers and she has been using the same service advisor since she started going to autonation. Recently, I had to have some engine work done and I went to the same service advisor and had the same great experience.

My husband and I had been looking for a good used car with low miles, at a good price, with low payments. Chelle reached out to me and invited us out to come look at thier inventory. About 15 min. after we began looking we found the car we wanted. Chelle was so patient and kind enough to let us test drive other vehicles but that first car just won us over. Her and her team worked together to get us exactly what we asked for. We had such an awesome turn out due to Chelle's hard work. So here is a Big Shout Out to you girl! Thank you and thank you AutoNation for making our first experience there great.

Anthony W. and Skylar are absolutely incredible and went above and beyond to deliver exemplary service to my wife and I. When you swing in to check out their new or pre-owned selection ask for them and you will absolutely be in good hands!

Bought a 2019 ram 1500 tradesman. Told it was a 2020 VIN came back as 2019 the experience was great at first but the first month driving the truck my engine overheated and had to get a new engine. So I'm very mad at that. When I came back to the dealership to tell them how I felt they gave me 'oh well ram makes trucks everyday they are man made'. That's rude I'm not very happy owning a RAM truck here my next buying experience definitely won't be from this AutoNation everybody please take your business elsewhere

Bought a Jeep Gladiator first problem they couldn’t get it started it apparently had a dead battery so they put in a new battery drove it home had to bring it back and hour later none of the usb plugs worked so they said I had to leave it a week later they said parts are in but now the radio was fried long story short they said they would switch me to a different Jeep and they delivered it to me now the fun part they never adjusted the financing and the bank thinks I bought two Jeeps so I called the dealership left messages with the finance manager and still no one has contacted me so it’s now affecting my credit score they have left me no choice but to contact my attorney

Bought a Jeep Gladiator first problem they couldn’t get it started it apparently had a dead battery so they put in a new battery drove it home had to bring it back and hour later none of the usb plugs worked so they said I had to leave it a week later they said parts are in but now the radio was fried long story short they said they would switch me to a different Jeep and they delivered it to me now the fun part they never adjusted the financing and the bank thinks I bought two Jeeps so I called the dealership left messages with the finance manager and still no one has contacted me so it’s now affecting my credit score they have left me no choice but to contact my attorney

Everything was great, prompt, and efficient

Love the car!!! I purchased the car with the promise that I was going to get new tires for it. The tires it has are too worn-out. This was all set and done Saturday 07/11/2020. Today, 07/16/2020 I get a call from my sales rep, Chris Morrison, he said he did everything he could, but that they couldn?t approve new tires on my car, even though that was promised to me and it was on the initial paperwork. So now I am stuck with this old tires and just pray that I don?t get a blowout while driving, because it will be a nice story to tell my lawyer. I am super pissed about the whole situation. This was my 3rd car with them, I was happy till just now. They sure lost a good customer. Never again!

Purchased a used vehicle. They messed up the bed cover causing me to make three trips tobget it right Then 2 weeks later transmission failed and sales manager pretty much said, "oh well" talked to service manager and she said i can do anything on oarts but can work deal on labor. Well, they marked up the part cost to compensate for the labor reduction. I understand business but a major part of business is cooperating with your custumer. This dealership has not demonstrated one ounce of customer cooperation, and no concept of fairness.

I worked with Mr. Twitty and was treated as if I were his only customer of the day. He was very thorough, respectful and knowledgeable. I really appreciated his assistance. Thank you.

I just bought a 2019 Dodge Journey and had a great first impression. The online sales manager was great the sales man that I dealt with by text and in person was Jeff Drake and he was awesome. When I was given the drive off price lot price there was no price gouging or over pricing. The in person experience was quick and precise. Thank you for my new auto and for the great experience. With everything going on in the world today we need companies like this one to make life just a little easier!!

Domonique our service manager was outstanding and went above and beyond to help us and make us feel better about our situation. Paul was great too and very professional and accommodating.

Amazing experience! Kate is the person to go to! She helped us find a vehicle within our budget. Thank you AutoNation forever a customer!!

Service rep was lacking in her communication skills. Rarely did callback of voicemail.i left 8 messages in two days. No contact on her end.

This RAM dealership is my 1st chose for service. They're always friendly, professional and willing to help. I have a 2016 RAM 1500, Lone Star (with and extended factory warranty). Services rendered were routine scheduled services, 3-recall checks or S/W updates, and a defective backup camera. All stated services were performed without and serious issues, (except a week wait for a replacement camera). If or when I decide to replace this vehicle, this will be 1st stop.

Great customer service. Don’t we listened well, and found exactly what I wanted! If you need a vehicle go see Dontae!!

Found a vehicle i liked, they ran my credit and went over the numbers with me, agreed on the terms and started to sign papers, was waiting on other paper work to sign and they came out and say well you need a co-signer, after saying everything was all good a congrats on your new truck and everything. I will not come back to this dealership even for maintenance on my jeep that i bring in.

We went in after 3 days of talking to several different reps, told them exactly what I want looking for and told them I was already approved with Carvana and if they couldn't help me to just let me know before we took the risk of coming in. I was told they would be able to help me and so I made the appointment. We sat up there for 2 hours and I think they said like 15 words the whole time. We should have walked out after an hour. We purchased the exact vehicle we wanted the next morning from Carvana. This dealership has no considerations for their customers time.

I did not receive any paperwork or email to support the service that was done on my vehicle.

I did not get any email or paperwork to show that service had been done on my vehicle.

Review is based on experience dealing with Reuben (sp?) via a remote service. Requested and was told they would send over numbers on a 2020 vehicle we were interested in, never got an email - called back after 24 hours and left a message for him, never got a call back. I called the dealership again and basically told them I needed that information to purchase and was told they sold the vehicle that morning. I understand that things can and will sell, but their attitude and extremely poor communication ( and look at their overall reviews) tells me that I would not work with this dealership in the future either. One final point, I spoke with at least two other sales reps when I called in and neither of them offered to help me find an alternative option or even made any attempt to try and help me a solution that would work for me.

If I could give 0 stars I would! If your planning to purchase a vehicle remotely, stay away from this dealer! I purchased a used Dodge Challenger remotely and it was the worst experience! Applied and got approved for financing the next day, sales rep David called to communicate with sale which he will give you excuse after excuse, well I didn't get paperwork to sign three weeks later, kepted getting excuse after excuse from David, sales manager Cody, finance guy Desmond and I reach out to their manager Julie and got nothing! Was pretty sad! Finally a month later I received Challenger, car had mechanical issues in steering/suspension which was not disclosed during puchase " was told challenger was AutoNation certified". Makes loud metal to metal clanking noise with every little bump on the road. Reached out to this group and no response, I haven't driven car since it's a safety issue to my family and everyone else on the road! Three weeks after receiving challenger and I'm still trying to get it fixed and this team is still giving me the run around! Buyer's go elsewhere if your planning to purchase remotely or just purchasing period! Jose

I have bought 3 vehicles from Autonation 2 from the same dealership in North Richland Hills and one from Nissan Autonation in Dallas. My first experience in Dallas was what I expected any car buying experience to go long (5 hours)and mildly satisfied when completed. My 2nd experience at Autonation in North Richland Hills was mind blowing they gave me more than what I was even thinking about asking for , for my trade with no haggling and got me in the car I wanted within 3 hours. The last experience though started a little rocky, but ended with a gentleman named Charles Green. After, telling him how I walked away last time extremely happy and was hoping for the same experience this time, and how the salesman and sales manager where extremely stern and didn't want to compromise on the deal. Charles came in and listen to my story and quickly hunted down a solution. He made me a offer I couldn't refuse and I again walked away happy!. Thank you Charles Green for putting me in my dream truck! I hope you see this!😀

Always good customer service from the service advisors, never take advantage nor are pushy of the recommended services, always glad to go back spite the drive, worth every dime

They took care of a brother. Great deal and I love my new truck

I am so glad I did not end up buying a vehicle from this dealership. I went in to look at a 2020 Jeep, and I met with Kim. She kept asking personal questions and made me feel pressured to make a decision then and there. I was only there to test drive the car, and as soon as I arrived, she was prepared with paperwork for me to sign. I was also not allowed to test drive the car alone, which I thought was very odd, as I have been able to test drive alone at other dealerships. When I asked Kim questions about the vehicle (Why there had been a price decrease, whether or not it had been a leased vehicle) she could not give me an answer, her only response was "I actually don't know, haha!". Super unprofessional. When I finally asked for a printout of the car's info, she had no idea what that was or what I was talking about. I would not recommend this dealership to anyone if they are looking for a place with salespeople educated on the cars they sell.

DO NOT PURCHASE FROM HERE. I would give the Used car department -5 stars. I have received by far the worst absolute service. We waited over 6 hours to purchase a vehicle to then be told it was not ready to drive home. I live over an hour away and have called 10+ each day to get status updates on my purchased vehicle. 6 days after purchase it was dropped off to my house with issues. I tried to return the car and was not allowed to because it was on a saturday. Both sales people I have dealt with have turned off their phones and have refused to respond to my phone calls or text messages. This is absolutely ridiculous that no one will help me. I have left countless messages for the manager who refuses to call me back. This place is absolutely the worst! I can't even begin to tell you all how much you SHOULD NOT EVER purchase from this place!! EVER!!!

you people suck! pretty rude and don't care about customers!

Bought 2020 Charger here 6-26-20. Everyone was great. Reuben my sales rep helped me out greatly with surprise for my son. Isaac in finance was also top notch. Great experience. Highly recommend

I went to this dealership after having a poor experience at the N. Ft. Worth Autonation Dodge Store. The North Richland Hills Dodge Store is the absolute BEST! I will make all future purchases at this store! Their service department is the best in town! Anthony J is the BEST service advisor ever! Don't waste your time at other Dodge stores. Go straight to North Richland Hills!!

We had a great experience. Kate Kim was a great sales person and very helpful throughout the whole process. Thinking of buying, go here and ask for Kate!

I’ve never been here but Cody posted on his story that he’d send $5 in cash app to anyone who’d post a good review. He was just scamming for some good reviews. Just found this again so I thought I’d update it <3 happy car shopping don’t get scammed

I met with Kate at the NRH location to look at the Dodge Ram Rebels, she was absolutely amazing!! Not pushy at all and very warming, she made my buying experience flawless!!

I had a horrible experience at this location. I took my car in for repair paid $1365.00. in less than a week the car wouldn't start again. I spoke to service technician he said we will cover the rental, Uber and tow. my car was dropped off on a Thursday morning. I didn't hear from the service department. I had to call them. it took them til Tuesday to replace a battery. I drop off the rental to them as discussed. they said we will return it. days later the rental hadn't been returned I had to go back and forth with the rental company and then the service representative stopped taking my calls as well as the other reps. they would just pass the calls around and say we will call you back. I still haven't received a call back since last week Wednesday. they have not refunded the tow or the uber. enterprise refunded the money after several calls. horrible service team. go somewhere else for quality

Tra was THE BEST. He helped me in every way possibly and answered all of my questions. He made sure I was quoted the correct prices, and let me know what I’m going to need done in the near future. I will only ask for Tra each time I go!

Purchased on 6-26-20 Everyone from Reuben the sales person to Isaac in Financing and service dept were GREAT. Recommend Highly

Anthony Johnson is one of the best service advisors I have ever seen. He is courteous and friendly. He stays on top of the progress and makes sure the job is done right. He is a valuable asset to your company, and excels in customer service. With allthe custo.ers he has, he remembers each one by name, and their specific problem he addressed. Yall ought to give him a healthy raise....dont be cheap about it. I know that because of him, I will buy my next truck there

Service department is unmatched my other dodge dealerships. I had after market parts added to my 2019 ram professionally done by other stores. Which caused service lights to come on and my battery to finally short out. No other service department could fix the service lights this department fixed the battery ans the service lights which I had given up on.

I had a great experience with Jake and Manny at the Richland Hills AutoNation. They were very attentive to my needs and helped get me in the vehicle that best fit my needs.

They added so much onto the sale to where I can't keep the vech.

Was in the market for a charger or challenger. Looked everywhere and could not find. Called and Marcus Finnel was able to find me one in matter of minutes with tons of options. Had cars at other autonation stores rready to ship to me asap but due to personal reasons could not at the time. But will definitely come back here to get a car when ready. Marcus made it hassle free and took time to help me out. Really appreciate the help!

Exellent service!!!!! Clean and confortable environment, competitive prices and Best of all “Ruben Tarango”👍👍👍# 1 Best Sales Associate!!! Go Ruben!!

Zeyd was amazing and helped us get into a 2020 Rebel (totally unexpected)! We were in a bind and had to get a vehicle fast and he didn’t let us down! Came back a few days later to help the sister get into a vehicle! Go and ask for Zeyd!!! We will definitely be back for our Jeep!

My vehicle is well known at AUTONATION NRH. They are well rounded techs and sales personal. I haven't had a problem with this dealer at all.

the service and care was incredible. he fixed what 3 other mechanics couldn't for minimal cost to me. I would highly recommend this service center from the other ones.

Excelente servicio, el personal es muy amable me ayudaron con las dudas que tenía e hicieron su trabajo muy profesional lo recomiendo

Horrible service in the retail parts department.. I’ve been on hold for over 20 mins and I keep getting forward to the main office.. NEEDS BETTER MANAGEMENT

My husband and I are SO pleased with our recent experience at AutoNation! Kate Kim was so professional, personable, and kind! We could not be more satisfied with the service we received from all! Thank you Kate!

Hands down the best car buying experience I’ve ever had. I went in knowing exactly what I wanted and expressed it to Nate and the team made it happen. Nate was awesome and everybody was straight forward and helped me to understand each process. I purchased the car that I wanted and am very happy with the service provided by all team members

Hands down the best car buying experience I’ve ever had. I went in knowing exactly what I wanted and expressed it to Nate and the team made it happen. Nate was awesome and everybody was straight forward and helped me to understand each process.

Just lies all of it

I have been coming to these guys for the past 5 years, always take very good care of me and my vehicle.

The very moment that I walked into the showroom, Anthony W. greeted me. I told him why I was there and that I would need to come back after work. He was extremely attentive while not being the “pushy salesman type”. Once I returned from work we quickly found the perfect vehicle, and I was out the door hassle free! Thank you, Anthony!!

The staff was very courteous and extremely helpful. The wait was short and the service great.

Sean and guy upfront on parts are good people.

The very moment that I walked into the showroom, Anthony W. greeted me. I told him why I was there and that I would need to come back after work. He was extremely attentive while not being the ?pushy salesman type?. Once I returned from work we quickly found the perfect vehicle, and I was out the door hassle free! Thank you, Anthony!!

I love my new Charger and the service I received from Jake Sanchez was IMPECCABLE. I’ve already brought one friend who had been trying to buy a car with no luck, jake got him approved as well and provided the same level of excellent service. Highly recommend this dealership to anyone I know in the market! THANK YOU!!

Do NOT buy an extended warranty here! I purchased one with my brand new vehicle through AutoNation and when I brought my vehicle in to a local Chevy AutoNation for a problem they told me they were unable to figure it out and to take it to a local Dodge dealership. What they do not tell you is if you try to use their warranty at any dealership that is not AutoNation you have to pay a deductible. When my local dealership closes someday my extended warranty will be worthless unless I want to drive an hour and a half to Ft. Worth for warranty work.

Purchased a truck 6 months ago and I am still waiting for me licence plate. Come to find out there is a lien on this vehicle, which prevents me from moving forward. Horrible communication from department to department. Do not waste your time and money here.

Terrible service. I had my car towed to the dealership on Thursday evening. I showed up first thing Friday morning at 7:30 with the key. Was told they could probably have it ready that afternoon. This is not my first rodeo so I didn't believe it would be ready, but you can always hope. No news all day on Friday so I called Saturday and was told it took all day Friday to locate my truck. Finally picked up my truck Tuesday afternoon. How hard did anyone really look? I also asked to have the oil changed and to get quotes for a radiator flush and change all the hoses along with a transmission service quote. Asked for this twice. Never received the information. Was thinking about a new truck as this was my 2nd Dodge and it has 122K miles. Based on this experience would never buy from here. Also the charge for a alternator and new belt came out to be $785.00. I questioned this and was basically blown off. I told myself you got me once but never again. Outrageous for such a minor repair. I usually don't write reviews, however this is for sure an exception.

David Popham took great care of me with getting my car serviced. A true joy to work with. Exceptional customer service.

Excellent experience, fast, thorough service, necessary up-sales and information on customer discounts towards future services. Definitely, guarantees my ongoing and repeat loyalty.

Anthony W. was fantastic! He was so patient while we went over so many options and getting paperwork done. He kept in contact with me and gave me all the information I needed while waiting on my truck to arrive from another location. The entire process was great!

all 3 of the salesmen that helped me & my family out were outstanding. they got me into the car i wanted for the price i wanted & didn’t disappoint. i highly recommend coming here!

They guided me very well and answered all of my questions. I am very pleased with my experience.

I had an awesome experience purchasing my vehicle. The salesman Anthony Kuzibaev was friendly, fast & knowledgeable not at all what I was expecting. I am so pleased I chose Auto Nation.

Excellent customer service, marcus took his time and effort with great customer service.

Good service

The service department has the worst customer experience and the ladies that answer the phone aren’t organized or polite.

I recently purchased a Ram 2500 from AutoNation NRH, TX. This was the second time I worked with Julie Triue and Kate Kim. They were patient, helpful, and knowledgeable. Julie and Kate always wear a smile. The dealership went through a remodel since my last purchase, and looks really nice. I had some after purchase work to be done, and they made sure and put me in a loaner, and got my truck back to me ahead of schedule. BTW, I dropped my truck off to have some racks built on it, and the Uber driver that took me to my office had just purchased his Dodge Charger there! I can't say enough about these ladies. If you're in the market for one of their products, you should definitely use them.

I dropped my car off as soon as they opened. (8am) I walked 2.5 miles home so I didn’t have to wait there. As the day went by, I never got a phone call so I went back up there six hours later thinking surely it would be done. Nope. They had my car for over six hours, nothing was done, I never got a phone call to tell me why my check engine light was on and then they tried to charge me $175. I told them I wanted my car and it took them FOREVER to finally bring it around to me. Not a good experience and nothing was fixed. Won’t be going back there.

All the personnel were very polite even though it took a while to be waited on when I arrived for my appointment. The shuttle service was very nice, but the return pickup person delayed about an hour after they said they would come pick me up. I'm sure it wasn't the driver's fault. It was convenient, air conditioned, and the van was clean which is important. I took my car in for a airbag recall and a state inspection. I also, asked for them to check the slack in the steering and the suspension since the car seemed to clunk/bounce on occasion. I picked up the vehicle with the new state inspection. I assume the recall had been completed. No mention if it was completed or if there was any problem with the steering or suspension or what was found.

They sent me an email asking me to for a review. I really don't think they want a review from me.

I had a really good experience and a really good sales representative. He wasn't too pushy!!

Marcus finnell was great and super chill guy made me feel comfortable always.

They would get a five star rating, except they refused to get me into a loaner while my new truck was being repaired.

Great place to go if you need your vehicle worked on. They do work on all types of vehicles. Ask for Tra, he will take great care of you.

Clean Dealership nice assortment of trucks. Luis Rodriguez was very helpful and I would seek him out for a sale.

Pros: I did buy a truck there that I absolutely love. The service was great from sales to finance and I have nothing negative to report on any of the staff that I dealt with. It was also one of the quickest and most painless processes I've had when buying a new vehicle. Con: I went in to purchase a vehicle that I'd found on their website with the price listed at around $33,000, When I arrived and saw it, I was told by my salesperson that the online price was incorrect because it didn't include all of the add-on options, which brought the price up to around $42,000!!! After some research, this seems to be the new "common" scam most dealerships are employing to bring you in.

Just left the used car lot. Our saleman’s name was Manny. This should have been a great experience for my daughter purchasing her very first car. But oh the contrary. This group of “men” were horrible. They tried to haggle our P&I payment without even telling us the rate or the amount financed. They just pulled a payment out the air initially, until I told them my lending background. They truly thought because we were women they could handle us as they pleased. Once we told them we would trade in our Jeep, they asked for the keys, moved the car without our permission then kept our keys from us for over an hour after we asked for our keys several times. I should have just called the police. BUYERS BEWARE! The entire group should be fired. I will for sure be calling their corporate office first thing tomorrow.

Mr. R. Brown is taking care of me and so far I am satisfied. Wish I would of gone here to buy my vehicle.

I've taken 2 Jeeps there for recall issues and both times they press for more service than I asked for and even if you tell them ahead of time I only need ONE thing done. You'll get a call about all the things they wanna do and it's only $1500! "And we have a $125 off coupon"!! I only go there because I could walk there. I'm willing to drive further or go to a Jeep shop.

The ease of processing my car at check-in. Raised my eyebrows at the speedyness of servicing my Chevy, it was a pleasant experience, couldn't have been happier.

Great experience, great services, great people. Very satisfied.

Lindsey and the whole Autonation team, From the deepest beat in my heart thank you so much!! When I called AutoNation they were quick to let me know they had what I wanted and made everything I needed possible expeditiously. I arrived Saturday before Memorial Day knowing what I wanted & Every moment of my interaction was communicated completely. Just make sure you tell them Jesse Davis said you should buy from them and you'll be in good hands.

Do not waste your time here!!! Total scam!! I talk all day with someone who’s the “sales manager” about a certain vehicle. I show up and it’s a loaner they can’t give up and they will not price match for a comparable car for they false advertisement. Also I had a trade in and gave all information in advance, so when I finally decided to downgrade cars to help with financing I ran my app. Once they had me run my app the same “sales manager” said they can’t do anything for me because of my trade when I disclosed everything in emails and text and have them as reference. Don’t purchase here!!!!

Got my car in and out with no problems. Happy with the work done.

My car has never been serviced anywhere else. The service is always prompt, and ready as promised.

Good selection of cars... They work hard to close the sale BUT fail to follow through with things once the sale is finalized.

I tried to help my daughter get a vehicle thru these idiots. They told her she was "good to go" and that I would just need to co-sign. They then proceeded to run my credit 10 plus times for a "done deal". I called them and told them to stop running my credit and I will never let any person I know buy from any AutoNation.

The NRH AutoNation dealership has the best service of any dealership I've ever visited. the Knowledge staff, friendly atmosphere, good service, and a lack of the Drama you find at other dealerships is why I won't take my Ram truck anywhere else

I was told I would recieve a refund for oil changes in my service contract if I couldnt use them all. spent 2 weeks getting the run around. They flat out lied to my face. Do jot buy from them

We purchased the extra care package with are new car 2015 Dodge Dart, so we could bring the car in for it's scheduled oil changes and maintenance it may need. Just note we do not receive a 5 point inspection when we have our oil changes on the car. Case in point on our last visit. Tire pressure was not check nor filled to the corrected recommended pressure. Windshields where not cleaned and car was not vacuumed out. A long with someone changed all the settings i had my car set on (English) not French, i had to find someone to change this back for me. Why they did that i have no clue. They should have never touched the language setting. And it's extra to have your tires rotation done.Which should be covered in the package we bought with the car in eyes it should be. But it's not that is extra. Hints the reason i bought my tires somewhere else, that have free rotation and free flat repairs on there tires. Before this was AutoNation's the others owners made sure there empolyee's did an awesome oil change on the car and explaining to me if i needed any other services. Steve works alot of hours at his job, he wanted to make sure me and the kids had a reliable car and a place where i could take the car to that we trusted when i need the help. Not good AutoNation. We only buy Dodges, and it looks like we will not be doing business with this AutoNation on our next purchase. Plus now that we moved to Johnson County we have to drive over an hour to have both car and truck serviced by you. Not cool either. But on the other hand the service customer support (Tra) is awesome and has great customer care.

Brandon made this process so quick, easy, and painless! I’ll never take my cars anywhere else! I’ll definitely recommend him and AutoNation to everyone!!

We set an appointment with no set time and when we showed up our salesmen was quit prepared for us. He had all three of the jeep compass vehicles we wanted to look at waiting on us. Even though the approval rate was as slow as molasses , the sales men never stopped his focus on us and we did get approved And for those that heard about auto nation over the television , they are pretty cut to the chase company and we had poor credit and they did get a much better rate than the Trophy Nissan And Trophy nissan had no permission to run thru any other banks that we wanted to know what they would finance the loan for Trophy in Mesquite tx wanted 23.9 Auto nation wanted 18.00 Let me add The vehicle was a 2019 We got at Auto nation And they would not sell us at Trophy a vehicle above 2016 Facts are This company does. Not lie They obviously do what they say And most of all They was extremely up front and I appreciate this So call zed my salesmen The numbers will match up to what they're promise on TV because I am living example And I love to write BAD reviews But I really have had no problems so far and am tickled to death of the results.

Was called by 3 sales people at the same time, one call was even while I was talking to one of them after sending an internet interest. Was not told initial vehicle was not available to be purchased until after arriving at the dealership. Sales process took 5-7 hours, which I had to go through twice as we selected a subsequent vehicle. Sales people are very unresponsive after you have begun a deal. Sales and Finance team are very unprofessional using vulgar language and dropping "F" bombs around children without care. After finally closing a deal on a truck we were told that it would have the tank filled and be detailed in about 10-15 minutes, although we were told it would be done 2 hours prior while waiting for the paperwork to be put together. Took us over an hour of waiting, multiple requests of when it would be ready, and finally just saying, can we just have the truck, it was brought to us, cleaned, however the tank was completely empty. Overall I am unimpressed with the teams ability to assist customers once they have walked in the door. Edit - After attempting to contact the GM at the information provided he was unavailable and has yet to return my call.

Wow! Great service, it was a little busy when I arrived, but several associates were there to assist me and even provided cold water while the process took place on the purchase of my Camero.

During these difficult times were we must be conscious of COVID-19, and the ramifications to the lack there of; I find it very difficult to return to this establishment. They lacked the discipline to disallow a porter, who drives the customers vehicles within the complex, from staying away from work when he was apparently sick. I had a dash cam laying on the passenger seat which caught the employee sneezing and dripping his mucus onto dash and seat area. I confronted the Mgr. and explained the situation. The managers reaction was one that indicated a lack of caring. I find this very disturbing, to say the least. I’m letting everyone I come into contact that brings up the conversation of purchasing or repairing a vehicle, to stay away from this dealership.

Unproffessional loser douchbags in the used car part of the dealership! Used to get my oil changed at the service garage but I'm not even go back there for that!

1 star for Facilities. Was unhappy seeing the American flag tattered brought it to the service advisors attention who said he would take care of it and thanked me for bring it to there attention. Well here it is May 17th and nothing has been done. With such lack of respect for the flag makes me wonder what respect they have for my vehicle, and the attitude telling the customer what they want to hear. At least the flag should have came down, you don't fly a damaged flag (unless in combat). 20 year retired vet

The sales director Desai Vijay is very unprofessional. Every time I inquired about a vehicle and financing he made excuses like that doesn't apply to the vehicle I wanted. He quoted me a price then added a bunch of stuff on it and an outrageous interest rate of 5.99 percent on a new Jeep and I have a good credit score over 700. I went and got pre approved through Capital One for 3.9% and sent him my offer and he responded that they don't accept outside financing. I was like, What? What car dealer doesn't let his customers get financing at a lower interest rate? I looked up Autonation financing and they actually use Capital one as one of their banks. They need management change.

The service rep was amazing. Thank you Amanda

The First 2 Times was good service! 3 time was ok, but coming back the 4th Time was a 3Hr wait just to install a new rear view camera on my car, never was checked on by my service guy, I had to ask was it almost done after sitting there 2.5 hours, and still have to take it back because camera was installed poorly!

Was called by 3 sales people at the same time, one call was even while I was talking to one of them after sending an internet interest. Was not told initial vehicle was not available to be purchased until after arriving at the dealership. Sales process took 5-7 hours, which I had to go through twice as we selected a subsequent vehicle. Sales people are very unresponsive after you have begun a deal. Sales and Finance team are very unprofessional using vulgar language and dropping "F" bombs around children without care. After finally closing a deal on a truck we were told that it would have the tank filled and be detailed in about 10-15 minutes, although we were told it would be done 2 hours prior while waiting for the paperwork to be put together. Took us over an hour of waiting, multiple requests of when it would be ready, and finally just saying, can we just have the truck, it was brought to us, cleaned, however the tank was completely empty. Overall I am unimpressed with the teams ability to assist customers once they have walked in the door.

Was called by 3 sales people at the same time, one call was even while I was talking to one of them after sending an internet interest. Was not told initial vehicle was not available to be purchased until after arriving at the dealership. Sales process took 5-7 hours, which I had to go through twice as we selected a subsequent vehicle. Sales people are very unresponsive after you have begun a deal. Sales and Finance team are very unprofessional using vulgar language and dropping "F" bombs around children without care. After finally closing a deal on a truck we were told that it would have the tank filled and be detailed in about 10-15 minutes, although we were told it would be done 2 hours prior while waiting for the paperwork to be put together. Took us over an hour of waiting, multiple requests of when it would be ready, and finally just saying, can we just have the truck, it was brought to us, cleaned, however the tank was completely empty. Overall I am unimpressed with the teams ability to assist customers once they have walked in the door.

Great dealership for better deals only thing I am disappointed with is that I asked about the tire light and i was told that it is because the tires were low but that was not the problem the sensor is not registering and cruise control doesn't work other than that they were friendly and nice

The staff greeted me about 2 minutes after I arrived to test drive the 2018 Jeep Renegade trail hawk. I was pleased that they still had the vehicle. Everything went well and I was told that I didn't have to put anything down on the vehicle that made me very happy. The sales team treated me kind and with respect!

License plate light assembly broke. They had the part in stock. It took two an a half hours before they even looked at my car. It took the mechanic two minutes to install it. Seriously!!!!

The service writers all seemed to be busy when I pulled in. When I went inside, Brandon helped me and he was great. He was very helpful, friendly and professional. He made sure he met all of my needs and then some.

Just got my new 2020 Jeep Sahara today on a good deal. Go see Miguel Martinez best sales men there and let him help you purchase your next vehicle. Highly recommend this place.

The turbo went out on my truck and of course its out of warranty. The service advisor David P worked with me to get the best pricing he could. The mechanic Lee is always the best and was able to repair my truck quickly so I had it for the weekend as requested.

The turbo went out on my truck and of course its out of warranty. The service advisor David P worked with me to get the best pricing he could. The mechanic Lee is always the best and was able to repair my truck quickly so I had it for the weekend as requested.

The staff at Auto Nation were very helpful and pleasant. They helped me get into brand new wheels in NO TIME.. I definitely recommend car shopping/buying with them. Ask for Rose or Anthony. Thanks Auto Nation

I found a car I wanted online. I sent an inquiry. I was contacted the same day to make an appointment. I went in the next day and by the following afternoon, I was in my car. Everyone was nice and helpful. Very pleased with my experience.

I had agreed to a Deal with Marcus from AutoNation on a new Ram truck on April 13, he told me he could deliver it the next day. After taking a day off from work the next day to accept delivery they called and told me they couldn’t deliver that day, but 4 days later. Four days later passed and they called saying something was wrong with the truck and they couldn’t get the truck fixed until a full week later when they got the part in... something they didn’t bother to figure out during the 4 days I was waiting to receive the truck and another vacation day got wasted. A full week passed and the part never came in, that’s when Marcus suggested looking for a different truck, after finding a different truck from AutoNation, I requested a quote and never heard back from them on a new quote. Needless to say I moved on to buying a truck from Moritz who provided an excellent truck-buying experience. If you’re looking for a Ram, don’t bother with AutoNation, Marcus along with sales managers Vijay and Julie provided poor communication and a terrible car buying experience.

I had Kate Kim as my cars sales rep. and she was great, very professional, friendly, and knowledgeable! I came here to buy my Jeep Wrangler she was very patient with me as I checked out my new soon to be ride. We had a test drive and showed me all the features I had questions about. When we got back to work on a good deal Kate and her manager Julie helped me with all my concerns and questions. I was apprehensive coming into a dealership instead of doing a contactless car buying service. Although I was pleasantly surprised when they were very straightforward and honest with what they could and couldn’t do. I will recommend to friends and family in the future, very happy with my overall experience!

I had agreed to a Deal with Marcus from AutoNation on a new Ram truck on April 13, he told me he could deliver it the next day. After taking a day off from work the next day to accept delivery they called and told me they couldn’t deliver that day, but 4 days later. Four days later passed and they called saying something was wrong with the truck and they couldn’t get the truck fixed until a full week later when they got the part in... something they didn’t bother to figure out during the 4 days I was waiting to receive the truck and another vacation day got wasted. A full week passed and the part never came in, that’s when Marcus suggested looking for a different truck, after finding a different truck from AutoNation, I requested a quote and never heard back from them on a new quote. Needless to say I moved on to buying a truck from Moritz who provided an excellent truck-buying experience. If you’re looking for a Ram, don’t bother with AutoNation, Marcus along with sales managers Vijay and Julie provided poor communication and a terrible car buying experience.

Great job of taking care of my Ram 1500. Facility was clean and my truck was wiped down and sanitized after the service.

From service to sales, always receive such good customer service!

Same stuff as my google review but just to add to that been trying to reach the sales department for a few days now in regards to a couple of things and no one has bothered to call me back. I want to cancel the warranty I was pushed in to buying and I also notice the steering wheel is slightly off center when going straight it’s brand new so not sure why just needs to be corrected.

They are very friendly and very helpful

Professional staff, best price on several states I found for a Gladiator Rubicon. The financing was quick an without any pressure to add un-needed coverages.

I will not be going to this location again.Out of loyalty I have always used hem.Out of thinking real hard,I will be going to Five Star Ford from now on.

Even though I had my own financing set up in advance the folks were ADAMANT about allowing them to do the financing on my purchase. Then tried to charge me twice the APR of the financing I had set up even though they acknowledged I had an excellent credit score. Then it took from 1030 in the morning until 3:00 PM to get everything done. The facility is rundown and well worn. Chairs in the facility are worn and torn. Not a real professional environment.

This place is a joke! They will sell you a car and stop all contact! They added additional things to my loan that I didn?t know about until the finance company contacted me! This place is a complete joke! I have had nothing but issues with my car since I bought it. One bring it won?t turn off!!! Called and they said even though I paid all this extra money for service plan they can?t service my car because they aren?t equipped to do so! AVOID THEM LIKE THEY HAVE COVID19!!! Go anywhere else but here!

Jacob at Auto Nation went above and beyond his duty to get me into a car within my budget. He was respectfully and I didn't experience any of the pushy sales tactics I had at other dealerships. A

Outstanding service - my service advisor was knowledgeable, attentive, engaged and friendly - he personally ensured everything was taken care of from the pickup, workscope and delivery - 100% satisfied

Im looking to buy a new truck trying to work a deal over the phone without coming in because of the covid-19 going on. i have inquired 2 times about a truck they have and the salesman told me they will not work prices with me unless i come in. 0 respect for customers and customer safety

I was told by 2 dealerships, N. Richland Hills and I 35 North Frwy that the 25% advertised discount would not apply to key programming. Then I was charged a 15% / $10 shop fee on top of that. I should have just went to a locksmith..

Second purchase from this dealership. Same experience as the last. I would recommend this dealership to anyone. Sales associate Jacob Sanchez was great to deal with. We were able to get the deal done quickly.

I went into the dealership to get two brand new key fobs programmed to my 2011 Dodge Challenger SRT8. When I finally spoke with the service guy and told him what I wanted, he asked me to take a seat and he would get me taken care of. Well, the technician went out and programmed my key fobs but failed to program my keyless entry and push to start functions. My original key fobs had that capability. Ater the tech was done the service guy comes to me and tells me they couldn't program my push to start or keyless entry. He said there could be an issue with my win module. I basically called him a liar and told him I will prove him wrong by buy my own key programmer. I then apologize. He didn't charge me for the basic programming of my key fobs. I was still pissed about my experience at the dealership and order my own key fob programmer. When it came in I immediately went to my Challenger and was able to synchronize my WIN module with my PEM module. My push to start works now as well as my keyless entry on all three of my key fobs. It deeply saddens me that this young service guy lied to me and tried to make me feel like a fool. Well I proved him wrong and will never ever buy another dodge vehicle from them nor use their service department.

Sales associate Jacob Sanchez was awesome. Very easy to deal with. We were able to get the deal done quickly. This is my second truck from this dealership and I?m sure I will be back in years to come.

Love this place sales people did awesome and was fast and simple to apply online. Very friendly and not rude

Excellent, good business!! They?ll work with you and try to give you the best deal as possible. I recommend going to them if interested in a new vehicle.

I purchased a vehicle nearly two months ago and have not received my plates. I’ve had to make several calls only to be put on hold and transferred repeatedly. My temporary plate expires in two days and I can’t get anyone to respond from the dealership. Each call I’ve made when I am finally able to get ahold of someone, I’m told I will receive a call back the same day but that hasn’t been the case. I also already paid for a custom plate I purchased for 5 years and they have already made it to the county office a month ago. I’m paying for plates I can’t even use yet due to the delay from Autonation. Communication goes a long way. Judging from the other reviews here, this looks like it’s been a problem for more than just me.

Car was completed in a timely manner and had a loner while car was getting serviced 👍

Every thing went well ,my car was serviced in a timely matter with a loner car available while work was completed

We drove 200 miles to this dealer. From on line reservations to the honesty and transparency, I very highly recommend AutoNation CDJR.

I dealt with Dominick today and he was very professional. He assisted me with servicing needs I didn?t know about and he was up front with me on servicing that would be coming at a later date.

Service Department Bad customer service from service tech as well as general manager Bad communication- took days to respond to emails ; then replied with all caps email one time; service tech got an attitude with me multiple times. They lied to me- borrowed a loaner while my vehicle was in service 37 plus days. the windshield cracked due to rock flying and hit it. The tech told me I should be fine and not have to pay for it don't worry he said. Howeve when i returned vehicle got told I would have to replace windshield.

bought a used rubicon after only two weeks I became undrivable due to the transmission, Ruben my salesman gave me the "Ill get back to you about it line" then became a ghost. so much for that pre sale inspection...

Jonathan still takes excellent care of all my needs. He is the only reason I keep going back to the dealership for service.

Minor problem but irritating: Tire Rotate wasn't done because the service rep couldn't find evidence on my prepaid maintenance contract. It was found but I'd have to go back in the get, and these days, maybe not. Next time, I'll take the maintenance contract with me.

Great Service, I had to take my car in for service. They were not only complete my service request, they went over and above to address my recall service during that visit.

I have been dealing with Julie since I moved to Texas 5 yrs ago and my experience with her is always so welcoming and easy. She is a great sales person and I would not go anywhere else. I?ve been to all the ones she?s been at and because of her knowledge, passion, and patience, I wouldn?t go to anyone else. She will have my business for as long as I?m driving and she?s around. Her staff was very helpful and made my transaction so easy.

Was very courteous and made our experience painless. Would like to see more space for cars and better waiting room.

Fast and efficient service. Lisa was very helpful.

Great people and Jonathan Fernandez and his team are very knowledgeable and he saves my money. Thank you for the quick response and for taking care of my van

The music in the waiting area was loud/inappropriate/overbearing. Workers were often seen dancing and singing in the common area. Extremely unprofessional At the same time, my sales team went out of their way to make my experience enjoyable

enjoy getting my truck services here always quick and friendly service

We love our new Jeep and we had a pleasant experience at Autonation. Our salesman was wonderful

Good place to get you Mopar worked on. Very friendly staff and knowledgeable crew...

Because I am well taken care of by Anthony

Anthony and the crew were excellent people to buy from. Quick, Easy, and kept me informed the whole way. I like my new Ram

Oil cooler was changed under warranty but they neglected to clean oil from the rest of the engine/transmission.

Great service and customer care.

Manny was great he worked hard to makes a deal we where comfortable with!! Thank you for all your hard work!!!

I made an appointment to have my Jeep state inspection later in the morning, but was going to drop it off early and come back to pick up. They went ahead and did the state inspection and I was on my way to work. My service rep Dom was great! He always takes good care of me.

Great place to buy a car. Anthony W. was super friendly and had lots of information on the process.

Worst place to buy a vehicle I purchased back in Nov took 3 weeks to arrive bought it at 85k and been broke ever since it's got now 87k and it's still at the dealership getting work done

SERVICE WAS GREAT AND SPEEDY, AMANDA MADE SURE THAT I WAS COMFORTABLE IN A LOANER WHILE MY VEHICLE WAS REPAIRED.

Adam was amazing. I have bought cars at other car lots. I have never had such a positive experience. From the very first call I was satisfied with the professionalisms of all the staff. So friendly and helpful. They listened to what I wanted and delivered the perfect car for me. I recommend them to anyone looking for a great low millage car in good shape. Thank you Adam and Cory for everything.

Great selection great product no high pressure

So had an issue with my wrangler ( and by that i mean i was having to start it with a hammer 🤣🤣) brought it to the service center Elizabeth A. handled everything, she is fantastic at her job. ( which was awesome cause i wasn’t feeling well and was not up for any issues) Gave me a loaner so didn’t care about the couple of days it took to fix and the entire thing was covered by the extended warranty i purchased when i bought the wrangler from them.

During the buying process, the salesmen try to hide all sorts of hidden fees, additional cost, and extended warranties trying to get you to finance so much more than necessary.

During the buying process, the salesmen try to hide all sorts of hidden fees, additional cost, and extended warranties trying to get you to finance so much more than necessary.

Don't bring your car here this place is horrible

Their communication to their customer when they have the owners car is terrible. They need to be more honest in used cars and if the car is not ready to be sold, how about YOU DON’T SELL IT!! I received no communication in between unless I called and still got passed around from Anthony to John to Anthony to William and back and forth between service and they acted like they didn’t have a clue, no one could still tell me what the hell was going on. It was ridiculous. I took my car in for two recalls on February 1st and they just finished on Friday February 14th. I need my car for work and I had to go up there and pretty much demand a loaner and when I got there I talked to two people and it still took them an hour to send someone to talk to me. It has been a terrible experience because of my work I still have been unable to swing by and get it. So frustrating. I will pay for this car of course, but I won’t purchase through them again.

Robert in the service area was great, my vehicle is a lease and Manuel is my salesman. Always recommend him to friends would deal with him again.

People were good but looks like it needs a make over but the process was smooth and no hassle enjoying my new ride thank you

Excellent experience great sales person and good customer service

I purchased a 2009 Kia from this dealership in late October 2019. With out my knowledge three warranties were added to the cost of the vehicle. I cancelled the warranties in the last part of October in the approximate amount of $1600.00. Jason Sanchez informed me that it would take 4 to 6 weeks for this to be processed. It is now the 7th of February 2020 and the monies still have not been sent to the Bellco credit union, I will not buy from this dealership again nor recommend to all my friends that they shop there

Knowledgeable about vehicle and maintenance that was needed. They are very prompt and take care of your needs for your vehicle

Very good experience purchasing my Jeep trailhawk. Was able to negotiate a fair price without a lot of hassle.

I have been waiting for the refund on the warranties I cancelled 5 months ago . Amazing that the sales manager is always out of office when I go by.

I had my truck in to get diagnosed. Staff seemed knowledgeable and gave precise information on my problems. The part needed takes 2 weeks to to arrive so not sure yet if the diagnosis is truly correct. The worst part is they charged me $160.00 more dollars than was quoted for some unknown reason. I need my ram 4500 for work so I simply paid the extra unknown fees. Appears to be a common practice at new dealer shops which is very discouraging. Causes me to consider where to buy my next truck for my growing business

Sales guys are great! Can't get finance to return any calls.

The service writer, Amanda, was exceptional. Courteous, interested, conversational, friendly and attentive to getting my service done right and promptly. The customer waiting area had issues; no paper towel in the bathroom, no coffee available although the coffee maker and thermos container were present, no reading materials, chairs were considerably worn and shabby in appearance and one chair had a loose seat which slid out from under me while I was seated...this condition could be dangerous to someone less aware.

I have used this dealer for three different service/ repair visits to date. The service advisor has been great, communication has been good via both phone updates and in person.

Can’t say enough about that location. Everything went great as always. Keep up the good work!

Prompt and polite service

It was wonderful experience to repaire my Van. Very happy with service and took care with timely. Thanks to adviser.

From start to finish Lisa Alvarado provided us updates on our repair and was very helpful. We appreciate that.

Don’t believe the price quoted or listed. They won’t sell you the car unless you finance through them or you can pay an extra $2500. I’ve wasted a lot of time on this. I was ready to put a deposit and fly in to pickup the vehicle. The sales manager then called me and told me that price quoted required me to finance through them or the cost is $2500 more. I’ve searched high and low on their quote and website and don’t see that anywhere. I would rather pay more with ANY other dealer than do this deal. This is worse than having to haggle for hours with other dealers. Additionally I would have to pay to have the windows tinted which I don’t want and also a mopar system which I didn’t ask for nor was I told about. All total I’m now up $5500-6000 from what I was quoted.

DONT BUY A CAR FROM THIS DEALERSHIP OR ANY AUTONATION DEALERSHIP! THEY WILL LIE TO GET YOU IN THE DOOR THEN TRY AND GIVE YOU A BAD DEAL OR ONCE THEY’VE CLOSED THE DEAL THEY NO LONGER TREAT YOU LIKE A CUSTOMER. MY CALLS WENT UNANSWERED AND MANNY IS A LIAR WHO WONT HELP YOU AFTER HE’S DONE .....I WILL NEVER BUY ANOTHER VEHICLE FROM AUTONATION AGAIN!

if you know what you want when you go . they are quick to get you out. Not too much on the friendly side. Oliver in finance was very helpful.

Great experience. No hassle, no pressure. They really worked with me on the price and terms to get me where I wanted to be. I'm also very happy with my new Jeep Gladiator!

Worked with Kate Kim, and she did an excellent job. I would highly recommend her. She was very friendly, courteous and efficient. It was a very satisfying buying experience with her and Anthony as well. Charles was also great to work with. I am already recommending to my friends and coworkers. Top notch service, and I would highly recommend to anyone!

I was helped by David and he did an excellent job along with his colleague Cody to get the right vehicle, the Sales Manager John Williams gave me a credit on the transportation cost of almost $636 as the car I am purchasing has to be transferred from another state. Overall I am very happy with the experience and I will definitely go back to them for my future vehicle needs :)

Worked with Kate Kim, and she did an excellent job. I would highly recommend her. She was very friendly, courteous and efficient. It was a very satisfying buying experience with her and Anthony as well. Charles was also great to work with.

Upon arrival we waited in the vehicle for 5 minutes in the service driveway waiting on a Service Team Member to greet us, I ended up walking inside and still wasn?t greeted. I finally just asked one of the employees standing around could I get help with my service appointment. After checking in, we were shown to the waiting area, no drinks other than coffee, no television. My truck sat in the service isle (engine running) for 10 min before it was driven in to the service bay. No plastic seat cover or paper floor mat was used. We walked to the showroom, no cars on the showroom floor to look at so we just sat and waited. I went back to the service area to sign the service ticket, the only thing the customer service counter representative said was, sign here. Very rude! After getting my truck back, I noticed oily finger prints on the hood and inside on the door panel. Finally after my truck sat overnight in the garage, a puddle of oil was on the garage floor so I assume the undercarriage wasn?t wiped after the oil splashed during draining. Going to where I bought the truck for future services.

Excellent customer service! Highly recommend this store!

I went in due to a service request on my vehicle and was met with a very professional team that treated me great! So much so I traded my old car in and got a 2019 Jeep Compass that I absolutely love! Chris Morrison and Andre Speed were absolutely wonderful!! Professionals from start to finish. The service team was wonderful as well even though I could go to a closer dealership I make the drive from Lancaster to Ft Worth to get my service needs taken care of. David Proham is a joy and makes each and every service trip wonderful and takes great care of me. Thank you Auto Nation I will forever be a customer. Five Star Rating from me!!❤

went in due to a service request on my vehicle and was met with a very professional team that treated me great! So much so I traded my old car in and got a 2019 Jeep Compass that I absolutely love! Chris Morrison and Andre Speed were absolutely wonderful!! Professionals from start to finish. The service team was wonderful as well even though I could go to a closer dealership I make the drive from Lancaster to Ft Worth to get my service needs taken care of. David Proham is a joy and makes each and every service trip wonderful and takes great care of me. Thank you Auto Nation I will forever be a customer. Five Star Rating from me!!?

Verify the Vehicle Identification Number on the car you want to purchase matches the Vehicle Identification Number on the contractual purchase documents you are signing!

Great Customer Service! I have all of my vehicles services here and always walk away happy.

I have taken my 2015 jeep into this dealer for oil changes etc. for 4 years. They have always been great to work with. I decided to buy a new Jeep Cherokee and went in to talk to them. Chris Morrison was super helpful. He was very courteous and listened to what I wanted. I bought a new 2019 Cherokee Latitude Plus. The entire process was great and I LOVE my car!!!!!

This dealership was great to work with. They listened to what I wanted. Chris helped me and showed me the cars I wanted. He didn't waste my time trying to talk me into another car. That usually makes me leave and go somewhere else. He was very helpful and courteous. I found exactly the jeep I wanted and purchased it without problems. I LOVE my jeep!!

Dominique Johnson is with out a doubt the most conscientious Service advisor. He always knows your name and what vehicle you are driving. Extremely knowledgeable.

Lindsey Adam and all of management made this the best experience I’ve had and I work at a competing dealership. My store wouldn’t do this deal and I went here instead. This was a purchase for my son who is in the Air Force and was coming home for the holidays then redeploying to Germany for three years. Thank you to everyone who was involved in this purchase. We appreciate you so much.

Lindsey Adam and all of management made this the best experience I?ve had and I work at a competing dealership. My store wouldn?t do this deal and I went here instead. This was a purchase for my son who is in the Air Force and was coming home for the holidays then redeploying to Germany for three years. Thank you to everyone who was involved in this purchase. We appreciate you so much.

This place was awesome! Great people and even better customer service! I definitely will be back for sure, Thanks a ton AutoNation ?

Great customer service 🤞🏾🥰

Contacted dealer over the phone (Manny Velasquez sales department) he was very helpful, answered all questions . By the time I went into the dealer he had the truck already detailed. All we had to do was sign the final paperwork, very easy transaction with (Nick Kupara finance department). Easiest transaction ever I was at the dealer no more than 2 hours top. Great experience.

Mr. David was great. He explained evening that I need for my car to be in top shape. He has awesome customer service skills and he show that he cares. Thank you very much Mr David P.

Trey went above and beyond great customer service Really appreciate being kept updated with a daily phone cal.

I would not recommend to buy new or used car at this dealership. The sales team will works you over from negotiating to finance department. They will tried to get every pennies they can get from you, but when something wrong with your new car it take them over a month just to get it fix. A simple windshield replacement take the over a month...keep saying part is not available, but it take me one phone call to dealer vendor and they can fix within one day. Tell me if this is not shady...Fell like getting scammed after buy a car from them.

Buying the Jeep from Erwin back in July was great. This is a review of my first oil change: Making the appt, communication and timeliness were great. However, my JLU received 6qts of motor oil, rather than the required 5, even after alerting the service rep at the counter that this is an ongoing issue with the newer Wranglers. He assured me that the tech is experienced and knowledgeable. The paperwork showed 6qts when I picked up the Jeep. Again, I voiced my concern, and was assured this is fine. Once home, after sitting for 5 minutes, the dipstick showed oil well above the crosshatched area, up onto the wire. So, I got to drain a qt of oil. I wonder what else the service dept is doing incorrectly? If you have a newer JL and are reading this, check the owner's manual that came with your Jeep. Page 232 clearly states that the newer motor design takes 5 qts. Overfilling can harm your engine.

UConnect update locked up my radio, they said I needed a $1300.00 new radio. Took it home, had to argue to get the diagnostic fee waived, researched on the internet, and found a way to get the update to work, radio is fine. Glad I didn?t pay for an obviously faulty diagnosis, wonder how many people they have cheated out of $1300.00

Buying the Jeep from Erwin back in July was great. This is a review of my first oil change: Making the appt, communication and timeliness were great. However, my JLU received 6qts of motor oil, rather than the required 5, even after alerting the service rep at the counter that this is an ongoing issue with the newer Wranglers. He assured me that the tech is experienced and knowledgeable. The paperwork showed 6qts when I picked up the Jeep. Again, I voiced my concern, and was assured this is fine. Once home, after sitting for 5 minutes, the dipstick showed oil well above the crosshatched area, up onto the wire. So, I got to drain a qt of oil. I wonder what else the service dept is doing incorrectly? If you have a newer JL and are reading this, check the owner's manual that came with your Jeep. Page 232 clearly states that the newer motor design takes 5 qts. Overfilling can harm your engine.

They don?t take care of the problems they rather keep me going back and forth and they say it?s been too long they can?t do anything about it

Great service department technicians are very helpful and informative on what needs to be serviced

This was the easiest process in buying a car that I have ever had.

Tra from Service was very helpful and took care of all my needs.

Kevin and Julia did a great job through the sales process of listening to what I wanted, and responding with the appropriate information and facts.

This place really knows what customer service is. Robert took care of my truck when jiffy lube failed to do a proper oil change. Millions of thanks to y’all, I’m happy it was you guys and not other dealership who took care of me. Thanks again Robert !!!!

Courteous and quick. The experience was fine and I'll be going back.

I had a warranty issue with my Jeep Wrangler and Jesse was very helpful. He kept me informed and got the repair taken care of for me very quickly as well. I work in the industry as a service advisor so I know how difficult the job can be. So a big thank you to Jesse for the help and proffesionalism.

Awesome buying experience. Great people, fair price & fantastic service

Good experience oil change was painless, not too long of wait

Jesse was my service advisor for the warranty process. He took good care of me and kept me informed through the process.

Mr. Mcclouds was very very helpful with my purchase. The customer service was excellent and everyone was so nice!!!

Great customer service. Some parts were available and the rest were received when promised. They provided a rental and had no problems picking up or dropping off.

Took vehicle in for an oil change, friendly staff, had my vehicle ready when promised!

For a moment i thought i was going to have to take my business elsewhere. But kate kim was extremely helpful in meeting my needs, and getting the deal done. Great positive attitude.

Go see jonathan !!!🤗 service department is great always helpful and very knowledgeable on what seems to be every product Jeep Ram or Dodge 😀

Took 2 vehicles in to service a number of recalls. Service Advisors, Jesse Aguilar (1796) and Tramaine Dashon TW (4383) were both nothing short of EXCELLENT during our time there. From the time my husband and I were greeted at pullup and while our autos were being serviced, to the time we checked out the first vehicle and finally the second vehicle, they served with "the customer in mind". Mr. Dashon and Mr. Aguilar kept us up-to-date and informed throughout our wait, which wasn't prolonged at all. The service was TOP NOTCH - SUPERB - STATE OF THE ART - AND OVERALL "A PLEASANT EXPERIENCE"... CONGRATULATIONS FELLOWS, ON A "JOB WELL DONE"!!!! -Two Satisfied Customers, John & Nicole Arrington

Very Unprofessional, do not return phone calls & have to be behind them to get things done its ridiculous...They somehow always have an excuse for everything,slacking on the job! Bought my car 3months ago & still cant resolve my issue! highly recommend to go elsewhere,do not waist your time or money on this location!

Manny was friendly and helpful from the start of the application. When I arrived he already knew what vehicle I would like and picked a nice color too.

I got an offer on my car, found the SUV I wanted online, made contact, and drove away. I recommend AutoNation Chrysler.

Great experience in the service department. Advisor returned my calls properly and kept me informed of the repair process. A positive experience all the way around

I've been coming here since I bought my truck in 2015. Anthony Johnson knows his stuff and knew what my truck needed at the moment. I came in just for an oil leak. I ended up purchasing new spark plugs and brakes. Something I really needed that I wasn't aware of. Anthony was knowledgeable and gave the best customer service there is to offer. This is the reason why I keep coming back! I give this place 10 stars!

It has been the best experience I have ever received in getting my car repaired. I would recommend this dealership to anyone.

Most awefull customer service ever. Do not buy car here or bring vehicle for repairs. They lie cheat full of xxxxe. Our vehicle has been in and out 3 different times in 3 months. We had to rent a car for over 6 weeks total becuz they have no loaner cars. We had to walk to rent a car. BS. This has been worst experience ever. Will never go to them again

I usually do not leave negative reviews, as I believe bad experiences are often one-off situations. However, we have now visited this dealer/service center 3-4 times over the past couple of years and each time has been a sub-par experience. I strongly encourage others to take their business elsewhere for service. A summary of our most recent experience: took vehicle in for engine light, the codes said it had to do with the catalytic converters. We agreed to have the shop do a diagnostic exam to determine if there was in fact an actual issue with these items. Service center says yes, they need to be replaced, along with another part. Quote for all three products plus labor was $4200.The labor pricing alone came to $179/hour. After calling three other shops, the next highest quote for the same parts and labor was $2100 (half the cost). Obviously, we decided to take the car elsewhere for repairs, but were beholden to pay the diagnostic fee at the dealership of $165. We had been warned of this fee at drop-off, so it was not a surprise, however, as I'm in the process of paying it, my service rep contact says "be sure where ever you take the car checks the cats to see if they need to be replaced or just cleaned". Isn't the purpose of a diagnostic exam to determine this? Based on this and other odd comments from the rep, I do not feel the car was actually inspected but rather the check engine light codes were read and the assumption was made that the parts needed replacing.Sadly, each experience for us at this location has had red flags, and the customer service is not great either. Whether purchasing a vehicle or getting repairs, we have made the decision to not return.

The service department is amazing! Jonathan has always gone above and beyond to make the process as smooth and stress free as possible.

Took the car in yesterday for an oil change, had a special going 3 for the price of 2, jumped all over that deal. Jonathan was my service advisor and he has ALWAYS taken care of me, he is the only reason i continue to go back to the dealership for service.

Took the car in yesterday for an oil change, had a special going 3 for the price of 2, jumped all over that deal. Jonathan was my service advisor and he has ALWAYS taken care of me, he is the only reason i continue to go back to the dealership for service.

The service center lady that helped me her name is Lisa she was very patient and kind she tried her best. Unfortunately I don't reccomend getting a car from autonation. My fan motor has been replaced now 3times since buying the vehicle brand new. It's gone out once every year. The transmission starts slipping everytime I'm close to oil change. I've had nothing but headache with this 2016 jeep since I got it. Now it's worth half of what I owe.

Bought a new charger salesman was great, finance left us sitting in waiting area for a hour for no apparent reason you would think the process would be a bit quicker since it was a cash deal but no, and when we finally got the car from detail it was the worst detail I had ever seen on a new car noting on inside was wiped down and looked like it was washed with dirty water

Was not happy said head gasket leaking water pay for that and car leaking water turn out water pump leaking pay for something didn't need very disappointing.

My experience was exceptional! The sales associate Anthony Williamson, and Mr. Green in Finance department. We?re both very kind and courteous . They did everything possible to A sure me that I would leave with the car of my desire. They made my buying experience much easier then I expected. I would highly recommend Autonation to any one who?s looking to purchase a Vehicle

I purchased a 2019 3500 Dodge Ram , did not even make it home due to a power steering hose, then when I call dealership, I did not receive any help from them, pretty much you bought it is your problem now,, I ask to talk to the manager he never call me back,, I ended up taking the truck to another dealership where they help me out,, auto Nation never again

Dave turned a recall repair service into a good experience.

I purchased a 2019 Dodge Charger from Autonation Dodge in Bedford to receive the run around on the sunroof I paid $1500 to be put in. After I finally got the sunroof installed, I went to go pick it up and they had taped the remote to the top of my roof. Yes, I just spent over $28K on a brand-new car and I have a remote taped to my roof. It's the most ghetto looking thing I've ever seen. I told the Sales guy Jacob that day that I didn't want to even take the car because I wasn't happy with the job. He assured me he would take care of it. He then avoided my calls and refused to talk to me for over a week when I got Julie True a Sales Manager involved. She was shocked with the quality of the product and said she would call her vendor. I called her multiple times with no return calls. It has been 3 weeks and I have yet to talk to anyone that will help me with this and still have a remote taped to my roof. Run...run...run.... They will tell you they can do anything to sell you the car, but they quality you receive is horrible. I would never recommend this dealership.

Terrible service. Spent 10,000 dollars to get a motor replaced and spent 1,000 dollars for another one year warranty. 6 months after it got fixed something got messed up. Wouldn’t fix it even after I had a warranty. Terrible customer service wouldn’t return any of our phone calls had to go up there to talk to someone.

Good service!! I would recommend this place they fixed my truck without any hastle

Just bought a new Challenger, and I must say Adam K is by far one of the most patient salespeople I’ve ever met. He took his time getting to know exactly what we wanted and found the perfect car for us. And never once in the 61 day process ever made us feel like we were inconvenient him or like he had something more important to do. He always followed up throughout the search and went above and beyond, even after purchase, to ensure we were pleased with the car we got. It was a great buying experience. We will definitely be back.

It took 61 day to buy our car , Adam k was very helpful from start to finish , he was very knowledgeable on the Vehicles which made the experience pleasing. We will definitely be back in a year or two for an upgrade! Thank you again!

Buyer be ready for the WORST car buying experience. Sales staff are eager to make the deal but once you leave the dealership no one will help you out if an issue arises. I have been waiting over 45 days, and counting, for registration and license plates and no one is willing to help me resolve this issue.

Great Experience! The service advisor was very accommodating.

Great job by sales person and finance/trade in. No pressure, very detailed in finding what we wanted even when we weren't sure what we wanted. Only downside was high pressure extended warranty/products that added over an hour to the process.

I have purchased 2 vehicles from this dealership, and this is the easiest car buying experience I've had. I've had some credit issues but Christian walked me through the process and was constantly in contact with me to see if I needed anything. Once everything with the finance team was squared away, she immediately reached out to let me know. She is by far the best salesperson I have ever dealt with, and will be coming back to see her when it is time for a new vehicle.

Desmon and Kate were great to work with. They were quick to respond to any questions or requests that I had .

I can't give a review on nothing. My wife and I came in today and spoke to a salesman who's name escapes me. We did not get a business card. He did not write our information down. We told him what were interested in. I was told that of the color choices I had, only was one was there and because it was a loaner and was not available. What I really want is a Gobi Sport model Gladiator. He found three elsewhere in transit. I think it is due to lack of mentoring. I don't think he knew what options he had other than ordering sight unseen or what else was out there thatwould make us happy. I don't think he knew to ask. I just don't think he was taught. There is no record of visiting today which to me is not a good start and which means no one can follow up.. At some point we will buy one. Not sure where.

Great experience, process is not always easy but we couldn?t have been more pleased.

My experience was great!! And my salesman Anthony was Awesome!!!! He went above and beyond to make sure I got the car that I wanted

Horrible experience at this dealership. I’ll take my Business elsewhere

Not all AutoNation dealerships are like this one. I purchased a 2016 Hellcat through another dealership and drove to Dallas to pick up the car. The car was not as presented to me when I signed the papers. The whole front end is pieced together with zip ties and for a Certified Pre-Owned vehicle, the tires should not have been in the shape they were. Since I am from out of town, they have refused to provide me with the name of the general manager and basically said this is my touch luck. DO NOT PURCHASE A VEHICLE from this dealership.

Do the paperwork properly. It has taken Autonation 5 months to get the title, the license plates and sticker to me. And guess what.... the sticker is for a different county so it is void. So I still do not have a car that is legal to drive.

I RECOMMEND ALL COMSTUMERS ASK FOR KEVIN AND DASMON

Service is all screw up I deal with like 5 different persons with in the first 30 min ??? Then they couldn?t find the keys to the vehicle to test drive it ..

Worst retail buying experience of my life. Purchased a used vehicle from Auto Nation in N. Richland Hills, Tx. and paid cash for it on a Wednesday. The salesman was supposed to follow me home with the vehicle from the dealership that day, but I didn't receive the vehicle until Friday at 5pm. I discovered an undisclosed maintenance issue on the drive home after picking it up--contacted the salesman who said the manager was refusing to fix it because "they had already spent too much money on the car." I exercised my 5 day money back guarantee option and returned the vehicle the next day (Saturday). I am writing this at 3:30pm on Tuesday and they still haven't issued me a refund check or contacted me about when it will be ready. If you do business with this dealership and have a similar--or worse--experience, don't say you weren't warned.

Anthony is an excellent service advisor. He makes all the difference to me.

I was looking at the new Ram trucks and I bought one. The experience was painless. I'd recommend AutoNation to everyone.

They will work real hard to earn your business

Kevin M was my salesman who led me to the exact model I was looking for.

I would recommend certain individuals, I’m not sure about the company as a whole just yet...Undecided at the moment. I bought a new Jeep Cherokee on Labor Day, and before my tags even came in, there was a recall on the vehicle for the pressure sensor on the airbags (not their fault, but they should have checked for this before I bought the car). The area for test driving is all frontage road and side-streets and no place to get the vehicle up to a decent speed. When I bought the car it had decent power as far as I could tell - on side roads. I took the car the car in for servicing on the airbags on a Saturday... the only rental available form enterprise was a gas-guzzling minivan, great for communting🙄(sarcasm). They kept my car all weekend and said it would be ready on Monday... No call on Monday, so I called the service department.... very difficult to get through and when I left a message no one called me back. I called Monday afternoon, and they said the part would be in on Thursday. I called Enterprise for a replacement rental... a vehicle with better fuel economy since I needed it for 4 month days... and no one called me back. In my opinion, the dealership should have given me my car back until the part came in, and then called me to drop it off for repairs... or better yet, ordered the part and called me when it came in to bring the car in for repairs. Apparently there were a ton of Cherokees needing this recalled-part replaced... I would have thought they would anticipate higher need for replacing this part and stock their warehouse accordingly. In their defense, they are ALWAYS busy. After picking up my NEW vehicle, on the way home, it felt even worse than before. The steering felt lose, the alignment felt off, and there was much less power in the engine. I called the dealership right away and went back the next day. On my way to the dealership, I almost got into an accident because the gas peddle was unresponsive and I was almost rear-ended. A mechanic at Auto Nation was Very nice and drove the vehicle while I rode as a passenger. He confirmed there is definite something wrong... he thought it might be the Torque-converter. My initial assessment was the fuel injection system. From the way it was driving, it just didn’t feel right, and I’ve driven many, many cars over the last 30 years. A quick google search shows the torque convertor is a MAJOR component that should NOT be malfunctioning in a NEW vehicle!! I never would have purchased this vehicle if it was acting this way during the test drive. It’s the manufacturer, not Auto Nation, but I’m undecided on their customer service. I can say that Enterprise made my experience better on this second time around and went out of their way to find a more fuel efficient vehicle for this rental period (probably because they never returned my call and were afraid of a negative publicity. My NEW car is still in the shop, and dropped it off on 27 Sep, 2019. It’s Monday, 30 Sep, and I dropped it off on Friday. If Auto Nation can get me into a different vehicle, I’d feel much safer, and would confidently be able to recommend them to everyone. I’m just nervous about this car now and it feels a bit like a lemon that I’m stuck with, which really stinks because it’s WAY too $$$$$ expensive $$$$ of a vehicle to be having this many problems in the first 20 days of purchase. It’s supposed to be a safe vehicle for my family. I have two kids, and I don’t even want them in this car with me... it’s completely gutless and not safe. I would not recommend the 2019 Jeep Cherokee. 😒

Marcus was a big help. Walked in ready to buy and he set me with brand new car. Easy, professional and and great customer service.

I visited multiple other dealerships that could get me what I wanted. Adam was extremely helpful and knowledgeable when it came to finding me exactly what I wanted. Thank you Adam Keele! It was a pleasure working with you.

Came in for an oil change and although I bought my truck from an out of town dealer Anthony was as quick and courteous as if I'd bought with them.

I went in recently to have my new 2019 Ram 1500 Laramie serviced for recalls and to have my rear taillight fixed after having the brake light go out on the drivers side of the truck. I dealt with a very nice and attentive lady by the name of Elizabeth Alvarado in the service department. She was very helpful and stepped right up to assist me with my recalls and taillight issue on my truck. They worked very quickly only taking a few days (would've been the same day I took it in if they had the part in stock and ready but its ok) to get my truck fixed completely and back up and running like it should. I would highly recommend doing business with AutoNation Chrysler Dodge Jeep Ram North Richland Hills and Elizabeth Alvarado in their service department!

I don't see why they used half a tank of my gas with no reimbursement to test an alternator. And then to try and get AutoNation on the phone is a major hassle. You have to just end up going down their in person, if you want any answers or updates on your vehicle.

Don't believe them when they say they can get close to your payment they just have to run your credit. Linsey Cox told me it was was very much doable when I said I wanted a payment of $650 or under. So she ran my credit and came back with a payment of $749. Credit got dinged for an inquiry AND that's $100 over what I was told. I don't like being misled.

Very good place to deal with New or Used car

Purchasing a car from this particular AutoNation location was the absolute WORST car buying venture that I have ever experienced. We had to go to Dallas from NRH to test drive the car in question. Upon arrival I asked that they pull the car around because I was rushed for time only for my agent from NRH and the one at the Dallas location to argue over who was going to show me the car - unprofessional. My daughter liked the car so they brought it back to the location. So that we wouldn't have to wait long, we asked to start working on financing before arriving. Completed online information before arriving but still had to wait over 2 1/2 hours to complete financing (when there is a one price option and no negotiating, AND no one else in the finance office there should not have been a wait - unprofessional. The next day the car start jerking and pulling so I took it back (well within the 5-day period) and it only got worse from there. The manager test drove the car and experienced the same issues. From there over the next 5+ days we were lied to saying the car was taken to a Ford dealership to be looked at only to get back over there to be told it was never taken anywhere. A different manager said he drove the car and didn't experience anything so there was nothing wrong with the car even though his colleague verified there was an issue. After I told the second manager Jessie Saenz that I didn't want the car because I was not comfortable putting my daughter in it knowing there was a problem he hung up the phone on me. We called back and his tone was less friendly even rude. We asked if they could start the process to undo the financing and he said NO we had to be there in person... Once we arrived so I could take back the 2nd loaner car (the 1st was rusted out and smelly), I had to personally walk into the finance managers office after the previous customers were finished because he was not told we were there only to be told there was nothing we needed to do (so another lie from Jessie). I did make sure we got a copy of the down payment refund as well as information showing the deal was denied and they had the car back in their possession. Over the next week, I did visit other AutoNation locations and ended up purchasing a car from one of those locations and the customer service was totally opposite. The salesmen were very hospitable and we didn't have to wait unnecessarily long lengths of time for the finance manager. So I cannot say all locations are bad but I will never ever recommend AutoNation Chrysler Dodge Jeep Ram in North Richland Hills.

Game changing dealership! One of the best vehicle purchases ever. After being cheated from a competitor in Grapevine, I reached out to AutoNation to locate a new Jeep Gladiator. From the initial call with Anthony O. through the Manager, Vijay then with Charles (finance) I quickly discovered that this dealership was upfront with expectations, price, availability, financing and delivery - They met their timing estimations and were transparent through the entire process. I would highly recommend dealing with AutoNation North Richland Hills for a purchase as a result and will purchase my future vehicles there as well - A !

Easy to work with! Very nice people with great customer service. Due to that, we purchased the new Jeep Truck with them.

My auto experience at AutoNation was wonderful . Manuel Velasquez and Daniel Garcia were most helpful with my decision. Charles Green was very informative with the financial closing.

Definitely gone recommend this dealership it was like cakewalk from the start of the process to delivering car to my place and Erwin Caday & Adam Keele Good job guys .

Just bought my first brand new RAM truck from here. Jacob was great to work with. The entire sales team put forth an effort to win our business. We really appreciated the no nonsense approach. I am happy to have a local dealership I can do business with.

Great and prompt service. Great customer service.

Outstanding salesman, Adam Keele! Thank you for your patience and time,I am enjoying my brand new 2019 Dodge Charger! I highly recommend Adam and this dealership!

Adam Keele was an outstanding salesman! I highly recommend this dealership to my friends and family!

They advertised the car for $34,995.00. I tried to do a deal, but they added $1,300 for window tint, door guards, and some Mopar features that I didn't ask for or that were already on the car as priced. I asked them to remove the fees or the features. They refused. They also quoted me an interest rate almost a full percentage point above what their website showed and what other dealers quoted. Total bait and switch. They must make a large amount on the yield spread for higher interest loans. Otherwise, they were prompt in their cunning. They respond to emails very quickly, so you won't have to wait to be ripped off. That I can't complain about.

Talked to Nate Peddicord on the phone and told him what we were looking for in a vehicle. It was no time before he called us back saying he had the vehicle with all the options we were looking for. He let us drive the vehicle and was able to make a deal that was good for AutoNation as well as us. Nate made the experience enjoyable without pressure so that we could walk away as satisfied customer.

Talked to Nate Peddicord on the phone and told him what we were looking for. He called me back and said that he had the vehicle with all the options we were wanting. He worked with us to make a deal that was good for AutoNation as well as for us. He made the experience easy and enjoyable rather than being pressured. It was a very pleasant experience thanks to Nate.

Dropped off car for oil change. Was consistently harassed on the phone and by email by people claiming to be from the service Dept. When I called to make sure they did not find anything wrong with the car they have never heard of the caller. He was from acquisitions. I asked to no be contacted again. My request was followed up by an email offer I declined and then another voicemail also claiming to be from the service Dept. I have never had an experience like this with Chevy delearship before. It’s too bad; we loved the rental truck enough we want to buy one. But Autonation is off the table.

Went in for oil change. Left car to get recall taken care of. Service was great. Received a voicemail from service Dept that was very concerning. Called back and the clown did not work in service at all. It was a ?sales call? offering to buy the car. I told him I was not interested and did not want to be contacted. Later it was followed but by another person from the dealership emailing asking to buy the car. I responded that we were not interested and did not give permission to be contacted. Three days later; another person leaves a voicemail from service Dept that turns out to not be the service Dept but acquisitions. I have never been harassed so many times by a dealership. It is concerning when they lie leaving messages that they are from the service Dept so you will call them back to make sure they did not find a problem with your car. Then you tell them it?s not ok to contact you and they continue over and over. Just a bunch of crap.

We scheduled a day to leave Jeep for an airbag recall. When we got there, they did not have the part and told us to come back in a week. Why did they schedule the repair without the part?

Nice people and very clean facility.

I love AutoNation they always take great care of me and my Jeep

This review is mainly about the management. My sales guy Anthony, he was cool.. we talked, bonded.. I ended up buying the truck. He should take his managers spot, he'd probably do a better job taking care of guests. So I have the truck for 3-4 days and the battery dies. Funny thing is, when my wife bought her vehicle from this same Autonation a couple years back, hers also died within a week. This autonation sells vehicles with low/close to dead batteries. It's funny how before you buy the vehicle you cant STOP getting emails and phone calls from these guys. But then you try and contact them when something goes wrong with the vehicle just a week later and no answer. It's been almost a week and no answer. Management is full of cowards. Their customer service is horrible.

Second vehicle I?ve purchased from this dealership I?m just like the last time it was a pleasure Kevin was my salesman was a pretty cut and dry deal oh haggling took care of me purchasing my new challenger thank you guys very much

Brandon was excellent, he stayed in contact with me on everything and made the process smooth and was a pleasure to work with!

My salesperson Kevin was wonderful and listened to my needs and wants. He is not pushy and understands this is a big investment for anyone. I appreciate his professionalism and time to care for me. I recommend him highly.

Service providers outstanding , Provided me with a excellent Customer service

Just had the absolute worst experience here this evening. My husband purchased a vehicle here on Monday in which I co-signed. I came in today sign docs with “Bob”. He knew I was coming after work. I get there at 5:50 PM and I ask the receptionist that I’m here to sign docs with “Bob” and no one can find him. I get asked 3 different times why I’m there, and no one can find this “Bob” character. 30 minutes later I’m still waiting and I get taken into an office with a gentleman who still didn’t know why I was there and he informs me that “Bob” left at 6 (I was there at 5:50). He told me that no one informed him that someone was coming in to sign docs so he had to track down the file. 10 minutes pass and now I’m waiting for another gentleman, who is apparently the only one in the building who I can sign these docs with. Another 10 minutes and this guy Jonathan finally appears...all this to sign like 10 pieces of paper. Very unprofessional and not a good way to run a business. If my husband didn’t already have this car in his possession I would have walked out. Not a good first impression and I will not be recommending them to anyone as they clearly don’t value anyone’s time.

I dropped my vehicle off Monday. I was in a rush. The guy who checked me in wasn't my advisor. He asked me to wait in the lounge for Enterprise. I waited and waited. Finally walked over and they said no one let them know to pick me up. They gave me a Dodge Caravan which shakes something awful. I was running late for an appointment, so I called to let Enterprise know the issue. I live 42miles away from here, so bringing the rental back is a huge inconvenience. I took it to Pep Boys and both front tires were out of balance. I got back on the road. It still shimmies and shakes, but not as bad. I cannot drive this vehicle over 58MPH or it is a huge risk. I contacted Enterprise again who said I could do an exchange at the nearest location to me. I went to the DeSoto location Tues afternoon. I signed in and waited 20mins or so, got frustrated and left. I went to the DeSoto location again on Wed, signed in and after 20-25mins was told "they couldn't do a change out". I immediately called the NRH location. The manager contacted the DeSoto location and I was to go back for them to change me out. I go back for the 3rd time in 2 days, sign in and wait 42mins to get mad and leave because I still had 3 people ahead of me that hadn't been helped. I'm already upset with AutoNation for being a huge inconvenience to me and now this taking up more of my precious time and gas. I've wasted 3hrs or more with this. Plus I text messaged my service advisor Anthony Tues afternoon to check on the status of my vehicle. It is now Wed evening and I haven't heard a thing from anyone in the service department about my vehicle. I will never refer anyone to AutoNation or Enterprise Rental Car.

Our sales lady was terrific. Everyone was nice

Where do I begin. Mr Morris is my angel ?. I have less than perfect credit an okay down payment I went in looking for something pre-driven but came out with a new 2018 Jeep Compass. They took my trade in with a current estimate and able to match the estimate. They didn?t talk fast or dismiss me they treated me with respect. I was treated horribly by other dealers because of my credit score at other places that wanted a much higher than my decent down payment. Mr. Morris worked and walked with me for hours before I settled on a vehicle. He wanted to make sure I was happy with my purchase and I still am. This was totally different than my past experience at other dealers. I am confident that if you really want to find something from a honest guy he and his manager there will help you and they are patient the explain where you stand in the credit world and they don?t race through anything. I never felt swindled my numbers looked great! I?m a single mom and I was nervous walking in by myself but left out feeling educated satisfied and still am.

great customer service from both Nate and Charles.

great service and very reliable

This dealership blew my mind, but in a Great Way! Such a great buying experience we had, the easiest car purchase I have ever made. Our Salesman Miguel Martinez went out of his way and way over and above what we expected to make this deal happen. I would recommend asking for him to help you if you are looking to buy a Jeep. Everyone we dealt with was great. Thanks again to Miguel and the entire AutoNation Jeep Dealership.

This dealership blew my mind, but in a Great Way! Such a great buying experience we had, the easiest car purchase I have ever made. Our Salesman Miguel Martinez went out of his way and way over and above what we expected to make this deal happen. I would recommend asking for him to help you if you are looking to buy a Jeep. Everyone we dealt with was great. Thanks again to Miguel and the entire AutoNation Jeep Dealership.

I had a great experience, no run around and I didn’t feel like I pressured into anything I didn’t want! Great experience

☹️In all my years of trading and buying cars, going to Autonation used cars in NRH was the worst experience of my life. I've never been lied to and ignored to the point of embarrassment. I'm going back to Carmax from this point forward.