Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

DO NOT PURCHASE A VEHICLE FROM THIS SHADY DEALERSHIP!!!We bought a used truck in December. Sales guy barely knew anything about it but we had looked at the specs online and it seemed to fit our needs. Sales guy claimed all their vehicles had 125 point safety inspection. We test drove the truck and decided to purchase it. They made us wait hours for the finance person to help us. We arrived at 5 PM and didn't leave until 11:30 PM. Ridiculous!! Three weeks later while on a 9 hour road trip to South Texas, we notice a noise/vibration coming from the driver's front wheel/tire. We thought maybe it was because we were hauling a trailer. Nope! A few days later the noise got worse. Had to take it to a mechanic while on our Christmas break. They told us the wheel bearings on the driver's side were bad. Called Autonation and let them know about the issue we were having and wondered how it had passed their 125 point inspection. Our sales guy refused to do anything about it because we hadn't purchased an additional warranty. So here we are, 3 weeks after buying a new truck(well new to us), having to spend over $600 to replace the wheel bearings that shouldn't have gone out until the truck reached over 100,000 miles! And now, 3 months after having the truck and we still have not received the license plates or registration sticker. Have been calling the dealership for the past 3 weeks and keep getting the run around by their receptionist! Today I called the DMV to find out what the delay was. Come to find Autonation hadn't even submitted the paperwork and that's why we have nothing. The DMV sent me a link to file a dealer complaint. I gave the dealership one more chance to do what's right and called again asking for a manager. A person named Freddy took the call and said he would get in touch with Finance department and call in 15 minutes. Just as I expected, no phone call. So I've submitted a dealership complaint through the DMV and plan to reach out to the Better Business Bureau as well! Do not shop for cars at this place! Plus it is dirty as hell and not Covid safe!

Gram Vbg Feb 22, 2021

I have many problems with the statement "If you know of anyone who would appreciate the same level of service you have received" I feel I did not get great level of service in the negotiations either on purpose or mistake (which should not have happened) your dealership put in over $8,000 in extra options for oversized tires and wheels (WHEN IN FACT THERE WAS NO AFTER MARKET WHEELS OR TIRES INSTALLED ON THE RAM 1500 LIMITED) to off set the rise in trade-in value for my truck when caught doing this as we negotiated the trade-in value for my truck was told it was by mistake. That should not have happened. Then after two weeks of the deal and when I inquired about when and how my payoff check was sent to my lienholder I was told the check had been sent via overnight, when pushed and asked and pushed and asked I was told the check did not go out the prior two days when in fact by your Sales Director I was told the payoff check had been sent out to my lienholder. And two days later I received an email from your Internet Sales Manager that the check had not gone out yet; It took me numerous times calling and emailing to get answers about the payoff check. Then when I finally complained about being told one thing about the payoff check and than another in speaking with the GM of the dealership whom told me the check indeed did not go out yet after two weeks from the deal and two days of trying to get an answer about the payoff check. I made it clear to him to get the check out that day Thursday and again the payoff check still did not go out until Friday making the arrival of the payoff check to my lien holder on Monday making me pay even more daily interest in extra days the loan was open. This does not seem like a big deal but to me it's the finer details and tells me how I will be treated in the future with any issues of the truck. I know you and the dealership do not care and think these are small unimportant issues, however, to me they are huge and shows me the level of deceit, unprofessionalism, and lack of customer service by your dealership for someone who just purchased a $70,000.00 truck. Not bragging merely letting you know you lost a life long customer and someone who switched brands, who by the way has two career opportunities to now make an additional $10,000.00 a year making my salary well over the mid six figures a year and thinking of purchasing a 1500 TRX will not be doing so at your dealership nor will I recommend your dealership to family and friends. Your dealership is lucky I am not submitting this with email documentation for any reviews. Disappointed and disheartened customer.

Doug Iarussi Feb 3, 2021

I stopped to check out a FJ Cruiser on the "1 Price" used lot last weekend. I worked primarily with Matt who I really liked. After a short look-over on the vehicle I went for a quick test drive. I liked it and went home to look at financing options and asked in my communications with Matt if I could put some money down on it to hold it until I got funding squared away. The director called me and basically said that unless I was 100% ready to move forward they wouldn't hold the vehicle for any amount of down payment, citing if I changed my mind, it would be hard to get the money back and basically money down = down payment, etc. Ok, I'm 98% but I guess I get that, even if it other dealerships are be willing to reserve a car for a customer. I got pre-approval through a bank your dealership works with and went back to the dealership around 4:30 to go over the vehicle in detail and took another test drive with Johnny. He was very nice and helpful as I checked that the options that I didn't have time for on my initial visit. He walked me through the fwd, diff lock, etc. After Johnny and I arrived back at the dealership I told the Matt and the Director that I was ready to pull the trigger and filled out the credit app and was approved. About this time I see the FJ drive by with other customers in it, which I find a little confusing since I'm pre-qualified and committed. However the numbers that are coming back to me are not matching up to the pre-qual through Capital One. I didn't realize it at the time, but I was getting slow-rolled while another salesman was working the new customer who was engaged after I was for a higher interest rate. I have no way of knowing who was responsible for making that decision... The director or perhaps a finance manager, but someone realized the situation and perpetuated it. There is a certain level of trust that has to be realized on both sides of a deal, and the actions taken last night made it clear that is not something that is pursued from this dealership. Perhaps one could say, "It's just business," but this goes against what I heard on the phone with the director, which was the vehicle would go to whomever was "committed" and "ready to pay." I was the first in line ready and willing to do so. If I would have realized I was being pitted against another buyer after my commitment, I would have walked immediately. I fully understand that car dealerships are in business to make money and I know it has been a seller's market since early summer. However, I am actually surprised when the dealership put was willing to sacrifice integrity to gain for a few points from their share on an auto loan. Maybe I shouldn't be. It's probably a rare situation to have two customers ready to move on the same vehicle at the same time, but I guess that's what happened. Maybe I'm just old school, but there is something to be said about building relationships with your employees and customers. Every bit of research I've seen over the summer shows that dealerships are doing record numbers. However, one day the worm will turn. If an organization has been conducting ethical ways of doing business, there will still customers and staff who trust in your reputation and business practices that will continue to work with you in the future. I doubt most who have had an experience with the dealership will be willing to come back for a second time. I wish I would have read the dealer reviews before going in. If you've followed this far, do yourself a favor and do business somewhere else.

kirkw Oct 19, 2020

Purchasing a car from this particular AutoNation location was the absolute WORST car buying venture that I have ever experienced. We had to go to Dallas from NRH to test drive the car in question. Upon arrival I asked that they pull the car around because I was rushed for time only for my agent from NRH and the one at the Dallas location to argue over who was going to show me the car - unprofessional. My daughter liked the car so they brought it back to the location. So that we wouldn't have to wait long, we asked to start working on financing before arriving. Completed online information before arriving but still had to wait over 2 1/2 hours to complete financing (when there is a one price option and no negotiating, AND no one else in the finance office there should not have been a wait - unprofessional. The next day the car start jerking and pulling so I took it back (well within the 5-day period) and it only got worse from there. The manager test drove the car and experienced the same issues. From there over the next 5+ days we were lied to saying the car was taken to a Ford dealership to be looked at only to get back over there to be told it was never taken anywhere. A different manager said he drove the car and didn't experience anything so there was nothing wrong with the car even though his colleague verified there was an issue. After I told the second manager Jessie Saenz that I didn't want the car because I was not comfortable putting my daughter in it knowing there was a problem he hung up the phone on me. We called back and his tone was less friendly even rude. We asked if they could start the process to undo the financing and he said NO we had to be there in person... Once we arrived so I could take back the 2nd loaner car (the 1st was rusted out and smelly), I had to personally walk into the finance managers office after the previous customers were finished because he was not told we were there only to be told there was nothing we needed to do (so another lie from Jessie). I did make sure we got a copy of the down payment refund as well as information showing the deal was denied and they had the car back in their possession. Over the next week, I did visit other AutoNation locations and ended up purchasing a car from one of those locations and the customer service was totally opposite. The salesmen were very hospitable and we didn't have to wait unnecessarily long lengths of time for the finance manager. So I cannot say all locations are bad but I will never ever recommend AutoNation Chrysler Dodge Jeep Ram in North Richland Hills.

Donniese Jordan Sep 3, 2019

I'll start by stating I worked on the Pre-owned side of the dealership. My deal started out ok. I found the vehicle I wanted, for a price that was acceptable. I came out of the finance office after 2 hours with a few more protection plans than I originally wanted, but hey, I expect that from the type of deal I was doing, so no big deal.. My issues started when I went to drop my vehicle back off to cash in the few things they owed me from the deal (this included a windshield crack fill-in, a Uconnect update, and a detail that was not done the day I purchased it). It was not conveyed to me that they would comp me a rental during that time, so under the impression I would need a ride (1 hour one way) from one of my friends to drop the truck off, but nonetheless, the first question I was asked upon arrival was "Do you need a rental?" Eye roll, whatever, just pay for my friends gas, I guess.. I was told this should be done in about 2-3 business days.. 2 weeks later, I pick up the truck (yes, 2 weeks), with a new windshield (instead of just a fill, that was required because they didn't realize at the time they promised the fill that it was a safety issue due to the severity of the crack, "Thanks."), and a detail (no update-as that was something I had to initiate myself, another thing not originally conveyed) and also MISSING EQUIPMENT that I had put into the compartment underneath my back seat. Granted it wasn't expensive, but regardless, it was gone. I have tried to make contact with several managers, however have essentially gotten curt responses and the "Dealership is not responsible for items left in the vehicle" run around. Ok that's fair, but I know that my vehicle was not broken into, and was in fact in your service dept., and that tells me one thing: There is a thief actively seeking valuable items in your customers' cars coming through the shop. So I know I won't be getting my equipment back, which is not ideal, but for the most part, my experience with this dealership was long, annoying, and severely lacked sufficient communication on timeliness, and expectations, and owning up to responsibility, or at least acknowledgement of it.

Lauren Denise Jun 12, 2019

THIS experience was terrible. I utilize Dodge due to my having multiple vehicles that I bought at this location. I usually have good service, but this time I was appalled. I took my Avenger in for a diagnosis Tuesday when they opened and was told could possibly take a day to get it in. No problem I understand there is a recall that has them back logged (my other car was serviced the prior week.) I did not hear from anyone Wed or all day Thur. Now we are coming to the weekend, so I call early Thursday evening and left a voicemail, No response. I call Friday Morning, another voicemail left, No response. I call a different Service adviser Friday evening, he places me on hold to come back and advise it's been diagnosed, but no estimate available for repairs looking for the part. He apologized let me know my service advisor was out, but she would be in Saturday morning and would give me a call. Guess what NO RESPONSE all day Saturday. I call Monday morning and my service advisor states still no estimate, because the part is no longer manufactured. She then finally calls me back Monday evening to advise will be around $2300 for the repair, but the part can not be found at this time. She goes into stored codes, and new problems that were not there when the vehicle was dropped off, and how this fix may not solve the problem. I provided suggestions as to what part to check , requested to speak to a manager, and or the repair tech. I was advised unable to speak to them, and of course "the mechanic already checked that, and it's a much larger issue that is irreparable". After 2 more days she calls me back supposedly exhausting all options: i.e. unable to find the part, or determine which wire, of many, could be causing the problem, and suggest I come pick it up and pay for the misdiagnosis. I took it to another Repair Shop Thursday evening (after hours), suggested the same part be checked, (It was unplugged) they fixed it Friday Morning and I picked it up after work Friday AFTERNOON. They quoted one price, but only charged half that price because of the suggested parts to check.

Scott Lasley Apr 8, 2019

I visited on December 13, 2018 and wanted to wait until after the holidays to let the events of my visit sink in and make sure I was not going on an off the cuff rant. I am sorry to say that it did not live up to my expectations. There are several reasons for this and I hope you have a few minutes as I would like to tell you why. #1. The Costco Auto Program. I was referred to this dealership through the Costco Auto program. This program according to their website is very straight forward buying experience. Which I did not get when visiting this dealership. I submitted the model and package I was looking for on the Costco website, and that info was passed along to your dealership. Desmon Clinton contacted me trying to help me find what I was looking for. The car I was looking for was not available so I was ready to order what I wanted from the factory. According to the Costco Auto Program I was supposed to receive the MSRP sticker and a Costco Auto Program price sheet. This is taken directly from the Costco Auto website. They did price out my vehicle for the factory order, but I did not receive the Costco price sheet. I was told that they could not get the price on the factory order because it did not yet have a VIN associated with it to put into the computer, and therefore could not give me a Costco Auto Program price sheet. (Talking with Costco customer service after my visit I learned this was incorrect. There is a few different ways to get the Costco pricing including on those being factory ordered, and that the staff at the dealership should have known this.) On top of this I was shown in the computer on several other models that are supposedly in the Costco program that the Costco program would only save me $200 off MSRP. I did not say this at the time, but I worked for Costco for 10 years and can assure you that one thing that Costco and its members look for above all else is quality and a good deal. For $200 off MSRP is not even worth the time and money Costco puts into this program for its members. The warehouse manager from the location I worked at has purchased his last 4 vehicles, and numerous other people I have talked to have bought cars through this program. I can assure you that they would not have wasted their time for only $200 off the sticker price. When I contacted Costco customer service they were very shocked at this pricing as well. Also according to the Costco website only certain authorized salespersons are supposed to deal with customers utilizing the Costco Auto program. When I submitted my request online I was sent a page with several names of individuals at this dealership authorized to work for this program. None of them were the ones I talked to or ended up dealing with during my visit. While Desmon did try and assist me there seemed to be some confusion on the staffs behalf on how the program and pricing worked. This left me less then impressed especially when I had to keep informing them what I was supposed to be getting as part of the program. #2. Pricing and shipping. Desmon and the staff found a close match to the car I was looking for. Unfortunately it is located in the State of Utah. When I inquired about the possibility of getting this vehicle shipped here to DFW I was told it was possible, but the shipping for it would be $1900. (I had a quote from another dealership that found one in North Carolina, and was told it would be $850 to have it shipped) On top of that the shipping cost of $1900 is absolutely astronomical and ridiculous. For $1900 I will fly to Utah and pick it up and drive it back myself. The MSRP sticker price on this vehicle was $45k. The staff indicated that if I ordered it that they would take off the shipping cost for me. Seemingly doing me a favor. When I informed them that the $45k price tag and options on this car were more then what I was looking for I was asked what I thought would be a fair price on the car. I indicated $38-40k. I was told that was way too low and they could not give it to me for that price. Upon my own research I learned that this car was internet priced by that dealership for $40k. When I informed the staff of this I was told that they could get the car for me for that price but then I would be charged the shipping cost of $1900. When I informed Desmon that I’m paying for the shipping either way I got a sheepish “well.. yeah I guess so” I found this attempt at not informing me about 1. the dealers internet price and no attempt to match it for my business and 2. the attempt to make it seem like you’re doing me a “favor” but actually hiding the shipping cost of the car in the sticker price, to be dishonest and in bad faith. #3. Overall customer service. While Desmon did help me price out and attempt to find the car. He seemed distracted during my visit, checking his cell phone several times while seated with me in the lobby as we were going over the package options I was looking for. I got the feeling that the staff was more interested in selling what is in the lot than what I really wanted When I indicated that if we could not find what I wanted that I was going to factory order it and was willing to wait for it to show up, that all interest was lost in trying to help get the car I wanted at a good deal. There seemed to be a lot of push back on pricing trying to get me to pay a higher price then what other dealerships had both quoted me in person, and showed on their internet pricing. With the car in Utah as an example, I was told that MSRP was the best they could do until I showed them proof from that dealers website, then suddenly the price was able to be dropped. To me this reminded me of the old slimy car salesman trying to pull the wool over the supposedly unsuspecting buyer. DFW is a large area with plenty of dealerships in it. Several of which are participants in the Costco Auto Program. If a dealership truly wants my business they have to fight for it. In this day and age of the internet being at your fingertips the odds of a customer only visiting one or two dealerships and not have an idea of what options and price they want are slim. This dealership was stop #4 for me, but the first Costco Auto Program participant. The others before had about the same pricing, but did not participate in the Costco Auto Program. The others who were not Costco participants were willing to drop their sticker at least to try and compete for my business. At these locations and this I asked a lot of questions. A lot of which I already knew the answer to, but waited for the answers. Honesty is #1 for me. If I feel I am being deceived I would rather drive to another city or even pay a bit more if I feel the crew is being fair and upfront with me from the start. In the end. I did end up going with another dealership for my purchase. They are a Costco Auto program participant and not only provided all the advantages of the program, but gave me a price sheet $1000 BELOW invoice (not MSRP) on a factory order for exactly what I was looking for. That is also before all the other possible manufacturer and dealer rebates are applied. So I ended up getting it for below $38k. Getting a automated email from the GM asking how they did and replying to his "personal email" also got no response. I guess they don't really care. Not only can I not recommend this place I will do all in my power to inform others of the lack of integrity, honesty and just plain ineptitude and steer them to a place happy to have their business.

Brian Janzen Jan 16, 2019

Buyer beware! Worst dealer ever! Be careful with salesman Anthony and their finance manager Bob Little! He said he will call the police if I don’t get out of his office because he didn’t like what I had to say which is the truth! I told him I’m not going anywhere until they will give my van back! We went there Saturday with already approved financing and wanting to see the truck we had in mind, come to find out salesman said that truck is not available and told us our finance company won’t approve anything over 125k miles on it w/c is a complete lie! Because finance company said they couldn’t find a link that this dealer sent them the car we wanted. They kept telling us to pick a different car and finally got my husband test drive a 2009 Acura which has couple problems w it, power steering was whining so bad and front wheel vibrating on highway speed! Made us wait for another two hours got back to us said everything got fix and car is ready to go, agreed on a $401/mos. 36mos terms and when my mom and husband got in to the finance office the whole terms was changed! This man Bob Little said he got the payment down to $396 but it will be on 48 mos with 18k mile warranty! Are you freaking kidding me! You got it down for $5 dollars and you want to charge almost $6 thousand dollar worth for an 18k miles warranty!??!! and you got mad when I said ethics just went out of the window when the terms changed!! Which is absolutely true!! Called Monday talked to Anthony said we’re taking the car back to them as we’re not happy he said we CANNOT fully take the car back as it’s over the 250 miles which again is a lie! Took back the car and this Bob Little said he doesn’t have the title of our van as it was sent to corporate, I told him that’s fine give me something in writing that you will give me back my title and he wrote on a piece of paper “Return title of 2005 Dodge Caravan” I said this means it was returned to us, he then grab the paper back and added the word “will”, he proceeded by telling us that there should be some kind of trust between us and when I said that’s hard to achieve as “ethics just went out the window when they decided to change the terms when my mom and husband walked in his office as that wasn’t what was agreed in the first place” that’s when he lost his freaking mind telling me “do you know I have been in the car business for 30 years and you need to leave my office or I’ll call the police!! I told him I’m not going anywhere until I get my van back! There was a nice gentleman who was willing to help us by putting the plates back to our car this finance person Bob Little called him the “N” word and that he was a “racist”!! Really!!???!! Where’s your work ethic!!??!! Absolutely no work/business ethics!!!

Sam N Max Nov 19, 2018

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

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