Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Buyer beware! Worst dealer ever! Be careful with salesman Anthony and their finance manager Bob Little! He said he will call the police if I don’t get out of his office because he didn’t like what I had to say which is the truth! I told him I’m not going anywhere until they will give my van back! We went there Saturday with already approved financing and wanting to see the truck we had in mind, come to find out salesman said that truck is not available and told us our finance company won’t approve anything over 125k miles on it w/c is a complete lie! Because finance company said they couldn’t find a link that this dealer sent them the car we wanted. They kept telling us to pick a different car and finally got my husband test drive a 2009 Acura which has couple problems w it, power steering was whining so bad and front wheel vibrating on highway speed! Made us wait for another two hours got back to us said everything got fix and car is ready to go, agreed on a $401/mos. 36mos terms and when my mom and husband got in to the finance office the whole terms was changed! This man Bob Little said he got the payment down to $396 but it will be on 48 mos with 18k mile warranty! Are you freaking kidding me! You got it down for $5 dollars and you want to charge almost $6 thousand dollar worth for an 18k miles warranty!??!! and you got mad when I said ethics just went out of the window when the terms changed!! Which is absolutely true!! Called Monday talked to Anthony said we’re taking the car back to them as we’re not happy he said we CANNOT fully take the car back as it’s over the 250 miles which again is a lie! Took back the car and this Bob Little said he doesn’t have the title of our van as it was sent to corporate, I told him that’s fine give me something in writing that you will give me back my title and he wrote on a piece of paper “Return title of 2005 Dodge Caravan” I said this means it was returned to us, he then grab the paper back and added the word “will”, he proceeded by telling us that there should be some kind of trust between us and when I said that’s hard to achieve as “ethics just went out the window when they decided to change the terms when my mom and husband walked in his office as that wasn’t what was agreed in the first place” that’s when he lost his freaking mind telling me “do you know I have been in the car business for 30 years and you need to leave my office or I’ll call the police!! I told him I’m not going anywhere until I get my van back! There was a nice gentleman who was willing to help us by putting the plates back to our car this finance person Bob Little called him the “N” word and that he was a “racist”!! Really!!???!! Where’s your work ethic!!??!! Absolutely no work/business ethics!!!

Sam N Max Nov 19, 2018

I brought my truck in for some simple repairs three problems I could easily fix myself in one day. Squeaking belt, sagging rear springs, and the rear seat won't lock down. the rental suffers from two of the same three problems the rear springs belong in the garbage and the belt squeaks all the time. If you have one of these trucks try mesuring from the top of the tire to the bed directly above it the two rear wheels will probably be about 1" different. If it's still under warranty take it in the manufacturer deserves to pay for a rental and the repair costs for trying to save a few bucks on springs. Now I got it back three weeks later and the rear seat was fixed but is now broken again. They never fixed the spring sag they replaced the rear shocks instead which is insulting because anyone who knows about cars knows that the shocks don't support load they only slow the recoil of the springs. And for the belt squeak problem they replaced the alternator and it continues to squeak all the time so I put a good belt on it and it stopped. So far they have done nothing to fix any of the problems that I brought it in for and I am wondering if they have any techs back there at all or if they just got chickens running around with there heads cut off. Okay two weeks latter they told me that Chrysler told them that that seat doesn't lock down and never did. A-holes... They fixed it once and now say that's the way it's supposed to be. I'm so mad I will never buy another Chrysler product. I got the service records and looked at it for 30 seconds I could easily see that they orderd a part the first time that they didn't order the second time. It's $50 after I am done making a you tube video on how to fix it I'm taking this to court. They think it's safe to have a seat that doesn't lock down. When the crash test was done the seat locked down. Now that it doesn't they act like it never did and insulted my intelligence by saying that I had no idea how I had been opening it when it worked. That's pretty bold. To be fair I was going to remove my one star review if they fixed the problem but instead they told me that it's fine because none of them in the shop work anymore. So they are all broken and because it's a safety issue they would have to do a recall and that cost money so not happening not with Chrysler. They did fix the springs second time is a charm on that one they only had to have it for five weeks total before they could do that. I'm so proud!

mt skill Aug 24, 2018

I have had trouble with this car ever since I bought it I have a Dodge journey 2010 I bought it in February 2017 first the next morning after I brought it home it had a flat tire like really yo? So I called the guy who sold me the car explained what happened and he sent a tow truck over to take it back to the dealership so they fixed that and they had to replace one of the seat backs which I knew when I got it so they gave me a loaner til everything was done about a week later I'm called and told my car is ready I was like great awesome so I picked up my car everything is fine for a week or two then the car alarm starts going haywire whenever I tried to lock or unlock the car the alarm would go off like crazy so I had to take it in for that to get it fixed they gave me another loaner and a few days later they told me everything was fixed I could finally have my car back so I got my car back but then it was still doing the alarm going off for no reason thing so I had to take it back again and this time they put me in a rental a week goes by they call me and say Now everything should be fixed so went to get the car I double checked it to make sure everything was good and then I ended up getting locked out of the car with the key inside so I had to wait another hour while they unlocked the car from the outside then I was finally finally able to drive my car home so things were great for a few months like for a while there I thought things were looking up then the battery problems started I'm like Lord help me so I took it back to the dealership only to find out alot of things had changed since I was there last and that a worn battery was maintenance meaning not covered under warranty so of course they wanted to charge me up the wazoo to pay for it to be fixed I'm like Hell no and instead got it fixed by my mom's mechanic which was much cheaper and had a three year warranty on it and once again things were fine for a few months then the car started smoking when I drove it so I took it back to the dealership they wanted way to much to fix it so I just got the part from them and got my mechanic to put it in but then the coolant was leaking out of the coolant jug so of course there was a leak somewhere which was in the heater t hose so once again I bought the part from them and had it installed by my mechanic so it works fine for like a week then the engine started overheating again and the car had trouble starting so this time I took it to the dealership letting them know what was going on so they charged me the 130 diagnostic fee and said they had to fix the crank shaft sensor which cost upwards of $500 dollars and after it was fixed I drove home but while I was driving the car STOPPED on me in the middle of highway traffic I'm like Oh my Lord this can't be happening so I called 911 told them the situation and a police car came and helped me get the car off the freeway and into a pep boys parking lot where I waited for the tow truck to come and tow me home the next day I tow the car back to the dealership of course they wanted way too much to fix it I towed it to my mechanic had him fix it came back a few days later to pick it up and I was barely even down the street before it stopped again about a week or two later the mechanic called me and said it was definitely the engine because once the car starts the engine overheats then it stalls and turns off so knowing it's the engine and having an extended warranty which covers the power train and the engine I tried to contact the GM I left multiple messages for him and he still hasn't called me back

Bawraw Israel Jul 19, 2018

I purchased a brand new 2017 Dodge Ram 1500 Lone Star 4 x 4 from this dealership last week. Immediately after leaving the dealership I noticed a shake throughout the vehicle while driving down the freeway. I called and spoke to service explaining the issue and was told to come in. As it turns out the tires were out of balance. On a brand new vehicle. Service balanced the tires and sent me on my way. Shortly after leaving I noticed the shake in my vehicle still remained. After bringing my new truck back to service a second time in three days, it was determined that there were flat spots on two or more of the tires. It was extremely frustrating to find this out because I was just in service the day before with tire issues. And even more frustrating considering I JUST BOUGHT IT and they couldn’t be bothered to MAKE SURE it was 100% for me before leaving. How this was not noticed by anyone is beyond my understanding as the tires would have to be removed to balance them. This, in addition to the poor detail my new truck received before leaving, made this a rather frustrating and disappointing experience. At no time should it be acceptable to tell a customer that they were “sorry for the poor detail job. And that they would be getting a new detail crew in a couple of weeks”. There are a lot of good people working there that did everything they could for me. But there are a lot of aspects to this dealership that leave a lot to be desired. I’m not sure I would choose to buy there again. I have been told to contact the GM so he can make it right, if I choose to give them another chance. Shouldn't the GM contact me?? Well, I have since made 3 attempts to contact the GM, Paul Solomon, leaving a message each time and he has yet to get back to me. My truck still shakes like its having a seizure and it's not even 2 weeks old. This is the worst experience I have ever had buying a new vehicle. The first truck I wanted to look at there had a bad O2 sensor and I couldn't even test drive it. The one I actually purchased has turned out to be nothing but trouble. They don't maintain the trucks on their lot at all.

Caed Dean Jul 9, 2018

We dropped our car off on Saturday right before closing to have it serviced. We didn’t hear from them on Monday. We called on Tuesday afternoon and was told the car still had not been looked at it. We received a message on Wednesday with only the price of what we owed to fix the car, no other info. After talking to the account manager he hadn’t even called our warranty. We were overcharged for the labor so our warranty wouldn’t cover what they charged. When we picked up the car they had somehow lost our warranty information. The whole process there was little to no communication from them. They acted like it was an inconvenience to do business with us. We will be in the market for a new family vehicle soon so this helped us eliminate this dealership when we start looking. When we told the service manager he told us to pay and move on instead of trying to use the warranty. When we told him we wouldn’t do business there again he said that was fine. I would never recommend the service department. They obviously don’t care about their customers. They kept us in the dark the whole time and we had to pull any explanations out of them. I’ve read previous bad reviews that have a response to contact the general manager. I have a feeling that won’t do any good. We told the service manager we would talk to the general manager and he said that was fine with him. I won’t buy a car from somewhere I can’t trust to fix it and not screw me over. If they had contacted us in a timely manner and let us know it would be 4 days to fix a pretty simple problem and that our warranty would only cover 30 mins of labor when they charged us for 2 hours we would have been fine. I wish I had read some of these reviews before bringing our car there. Sounds like some serious management and customer service issues. Most dealerships I’ve dealt with in the past want to exhibit superior customer service in every department, but not this one!

Kressa Bankston Jun 29, 2018

I hope everyone reads this. You couldn't do business with a more awful company. Auto Nation are a bunch of crooks who's bait and hook scheme bit them in the ass on my deal. I will also talk about how horrible unprofessional and arrogant DAVID BAKER the General Manager this dealership. To start with Auto Nation puts vehicles on line at a great price so you will call about them just to be told " I'm sorry that vehicle was sold last night and we haven't taken it out of our system yet". But I do have this vehicle on the lot. It's the old bait and hook scam. Since Auto Nation has a bunch of undertrained incompetent people working at their dealerships they can only chase their tail and lie so many times before they get wrapped up in their own lie. On June 25 2017 I found a ram truck at a wonderful price and contacted a salesman at my local dealership to purchase it. I was already pre approved. My salesman contacted this dealership in Ft Worth Texas to verify the vehicle was there. He was told it was and could start working the deal. I signed the paperwork to hold the vehicle and we started working with my bank to do the poet work. My wife signed her portion of the paperwork and since I work a hour and a half from home I couldn't sign as quickly. Later in the day my local dealer called me and said that the Ft Worth dealer didn't properly verify the truck and it was sold the day before spinning me into a world of pissed off I haven't been in a while. They contacted me apologized and offered no other solution to help smooth things over other that to find me another truck. After I calmed down a little I decided to call the Ft Worth dealer to see what they would do to make matters better since it was their fault. The used sales manager was a nice guy but said he couldn't help so I told him I wanted to speak to the General Manager. This goons name was DAVID BAKER. From the moment he answered the phone he was on the defensive mode and arrogant. I explained the situation to him and he started pointing fingers at my dealer. I asked how it could be their fault when the truck was at their dealer. He wanted to chalk the whole thing off as a "miscommunication". This was far far beyond that. When I told him I just wanted him to find me another vehicle and help me out with the price for the inconvenience. He acted as if I asked for his wife. He took offense to it told me there was no way he could do that. Before the conversation was over the was shouting at me to talk over me. I felt like I was talking to a mechanic not the General Manager of a nation wide auto dealership. I told him I would write the worst review he had ever seen and told me he couldn't stop me from doing that's and if that's what I felt like I needed to do them so be it!! No sir please don't do that what can we do to make the deal right. We can't come down to your offer but we can do this nothing NOTHING!!!! This goon could care less. I tried to call his cooperate office, like I told him I would and he didn't care and now I know because they are impossible to get in touch with. So instead I called Mopar and explained everything. They tried to call the dealership and NO ONE ANSWERED!!!! She said that defiantly doesn't look good. A report was filed and I was given a case number. Mopar was great to deal with corporate was easy to get on the phone and more than willing to help and even offered me 2 free oil changes for the trouble. End of story DAVID BAKER is a sneak sorry car salesman that somehow made it to GM Auto nation sure doesn't mind putting a moron in charge of things. Last of all I would be SHOCKED if Auto Nation responds to this post. Even more so if they do I can assure you they will offer absolutely nothing to make me happy. Buyers STAY AWAY!!!!!!!

Jordan Fleet Estess Jul 26, 2017

Was very unhappy with this experience over all. We couldn't find a parking place so we called and someone told us that we could find what we were looking for over at the used car side so after getting my toddler and pregnant self into the used car side we had a run around because the people standing around at the front didn't want to help us because we had spoken with someone on the phone even though they hadn't given us his name and we just wanted to look at something specific. Finally they tracked down a phone person and we had to wait for him to get off a call and hen he still didn't remember speaking to us and turns out the car we wanted to see wasn't even at this place but over where we had started so we needed to load back up and drive that way. Once we finally parked and went into the other building it took an inordinate amount of time to get ahold of someone to speak with and then they left for a really long time to pull up the car we wanted to see. Finally they said it was outside so we go out but no one has the keys so they leave us standing outside while someone goes to get it. It was warm and again I'm very pregnant and have a toddler getting fussy and there was no seating or anything. After a long time someone came out and said they couldn't locate the keys so needed to get keys to a different one. (Why didn't they just bring out the other keys?) so they go back inside leaving us outside to stand. Toddler getting pretty restless and belly really heavy after another really long time I go in to try and find someone and see the guy standing around. I walk over to him and overhear him asking someone to please go get the keys to the van we wanted to see. This guy said he need to go out and get the number of the vehicle first. - what had they been doing before I walked up to them?? It took another really long time but eventually we did get to see the car and it was fabulous. I'm definitely wanting to get one but wouldn't buy it from here because they seemed so unorganized and didn't value the customer experience at all. On a side note we eventually were able to go sit in a kids area and the toys seemed noticeably filthy like they hadn't been cleaned ever. No particular person was rude or anything, I'm sure everyone was doing his best and there maybe were outside factors or something (I like to give benefit of the doubt) but it absolutely could have been handled better.

Jessica Carpenter Apr 9, 2017

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