Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Still waiting for them to pay off my trade. I paid cash for a car and they have had their money for two weeks now and I’m getting calls from my trade finance company. Trying to ask who’s in charge of this but I get bounced around from person to person and no one knows anything. My Finnace person was Raul and he won’t return my calls and my trade finance company has been calling too and no one will give them any answers. Also when I bought car and picked up it was raining and evening time. It got dirty driving home. When I washed it I realized there’s a dent in the hood. Of course they are saying it wasn’t there when we took car. I am in sales and customer service is not supposed to stop after car leaves lot but that’s what happens here. After they get money they don’t care to help anymore.

HAD A GREAT Experience...see Mr.Andre Speed..!! All Staff caring friendly..but Mr. Speed was my salesman, caring Christian guy. I will return there to shop in a few more years!!

So where to start...my wife and I traded in two vehicles for a new truck. Got the "NEW" truck down the street to Sams for our first stop after buying and the kid pointed out a big hole in passenger window tint...so after looking the rest of the truck over we found scratches on front and back bumper of our "NEW" truck. The one one the back you can tell where someone in service department backed it into the black iron fence around the property. Oh and the last small thing...they didn't pay off one of our trades and now it's showing a late payment to my wife's credit...cred cr that we work hard and pay bills early for... thanks again AutoNation. Never again... If I could give zero stars I would...oh and they won't return my calls about anything either.

This is the worst dealership I have ever been. I will never ever recommend this dealership to no one. These sales employee don't know what the hell they're doing every question you ask he had to go ask. He had no knowledge or what the hell he was doing. He said he was a mechanic for he became a salesperson well if he suck as bad as a man can't answer salesperson no wonder he gave it up. They finance personnel he's a total idiot. The used car manager is never there he's always in a meeting but I think he's hiding in the bathroom. I read the reviews and that what exactly they do. The pick and choose who they want to sell a car to I hope they go out of business like the one used to be there before. Never ever please buy a car from these people they're the worst if I could give him a zero rating I would. And to the owner who like the response to this comments don't bother cuz you are as guilty as they are for allowing idiots like that to work on your dealership. I hope they looked at me real good. Because that would be the last time you ever see me there. I went there to purchase a car for my daughter they never call you and when you called and they never answer and when you go over there they don't know what they're doing they make you waste your time so please if you have time to waste go see them but if you don't don't bother but that's all it is a waste of time. If I could give him a zero rating I would. I have never ever scene at dysfunctional dealership like this one. No customer service and they decide who they want to sell a car by just looking at you. I won't recommend this to anyone not even my enemies. Thank you for wasting my time Gilberto.

Read the reviews on yelp!!! If I could give this place 0 stars I would. Read the reviews because they do exactly what the bad reviews say they do. They will not call you back, they leave you hanging for hours or days on end with no return call, and they make you feel very uncomfortable. The sales people do not know what they are doing and will constantly say "I dont know about that.", then sir what do you know?? They seem to have no knowledge about the cars they are selling or the process. Worst car buying experience imaginable. Don't waste your time, go somewhere where they know what they are doing.

Lies to customers about bank loans. Credit is in the 700s but the bank denied a $7000 loan? Yeah right. Working here should make you ashamed of yourself. I hope you get shut down.

On buying a car - I was sold a locating system (Guidepoint Systems) that I was told was already on the car and couldn’t be removed. I was shown a mobile app that had a satellite image of a sample car on the lot and was told that this is what I would be getting. I later found out the system was not installed on my car. I didn’t want the system in the first place but now I’ve paid for it. The dealership installed it in my new car I called the company who activated this thing and am told that the app I saw is an upgrade subscription service that costs a lot of money each year. So, no app. I can look online and see the cars location if I log into a website. I log in and find that the service works for just over an hour after it has been installed and then it stops working. And those satellite images are incredibly old, they aren’t in real time. I would never by anything else from this dealership again. They lied to me about the system being installed before I bought the car, they lied to me about how it works (even demonstrating what they know isn’t true), the system doesn’t work after they installed it and I paid for something I didn’t want and that doesn’t work. I hate dealer add ons and have never been taken by one like this before. I’ve learned a lesson and I’m sharing here so others can have a chance not to be taken as well. On service - I spent some time in the service department having previously mentioned system installed. Employees were loudly talking about their personal business and problems with partners. I’m not easily offended by language but I’m not used to hearing people shout expletives at the places of businesses I normally frequent. I had headphones in so I’m sure they were being very loud. I won’t share the personal details of the young man’s life here. I had asked while I was in the service department that my tire pressure be checked. I knew I had a low tire. When the work was completed I asked if the tire pressure had been checked and was assured it had been. Once I got the car home I realized that I still had a low tire and the air pressures were the same. If the service department finds tire inflation too challenging to accomplish, I certainly wouldn’t trust them with any mechanical work.

We have experienced quite a few issues during and after purchasing our 2017 (new) Jeep Grand Cherokee. After getting it home we realized the auxiliary battery was dead, deactivating the fuel saving auto stop/start. The sticker said we had 20” wheels but it only had 18”. We were told it had apple play. It does not. We were told later only 2019 jeeps have it, but online we see 2018 models do. It’s currently back in their shop to have the wheels replaced. And I have to constantly ask for the status on issues. Can’t say I would recommend to any friends.

The staff was efficient and courteous. They were professional and helpful. I will definitely recommend them to my friends.

I been with out my car for almost a month now. Bringing my 2009 dodge challenger her for service so I can trade it in for a truck that they had online was the worst mistake ever. Because I now NEED a truck and no longer NEED a sports car. Basically I screwd myself bringing the car to autonation. I can barely get help from anyone from the service department to a sales rep, to a finance manager, to sales manger have all been horrible and nonchalant to my car situation. Had to pay a $650 car note for a car that has been sitting in autonation shop for the past month. I work in sales and never overlooked a customers need and not try to help them the best way I can. I guess this dealership don't have to work for nothing in life. They want the sale to just fall in their lap. I wish life was that easy.

I had a really good experience last week when I brought my Jeep Wrangler In. The problem was solved and free of charge and they gave me recommendations of what else I needed without being pushy!

They say first impressions last a lifetime right? Went up there to look at a new truck I found on their website. Anthony, nice young man, told me the truck was loaned out and not on the lot. As I was leaving their dealership I saw the truck parked next to their building. I won't be back. Had a feeling they didn't want me there for whatever reason.

Go elsewhere unless you want to have multiple issues. Management is a joke.

Seen a truck online called and then came and saw it. It was as described except missing all the center caps. They said they would mail them to me. I bought the truck no hidden fees or costs and I received the caps in the mail.

Hudson was great in helping me get a new car. I was in and out within a few hours and they were willing to work with me on how much I was willing to pay for my car.

RUN!! GO ELSEWHERE FOR A CAR!! I purchased a Jeep this February and the purchase itself was the ONLY good thing that came out of this dealership. It’s now about to be April and I am still dealing with issues with them. The new Jeep had water coming out of the radio yet they refused to replace it for over a month until I contacted a general manager. Everyone kept giving me the run around and finally he gave in and fixed it after going thru 3-4 people before him. Like come on, WATER COMING OUT OF A RADIO IN A NEW CAR!? What the heck. They kept making me drive it to them, drop it off for days and then they’d call me back that they can’t find a problem. Not once was I offered a loaner car or anything. Not a single “I’m sorry” or any remorse for their mistakes at all. The manager Andrea had a snotty attitude and was very unpleasant to deal with. This dealership doesn’t keep their word and fail to respond to emails or calls timely. Now I am still having issues due to my license plates not being correct since I had personalized plates. 2 months later and still no positive results. I had better service from a lady from the DMV about my plates than I did with this dealership. Horrible horrible horrible service from Andrea Didio and Jason Sanchez the finance manager. Never again will I go back here and I own a few businesses where we need new vehicles every year. I will definitely choose a different location!

I called to schedule a oil change and tire rotation, and use my service package I purchased that was for 3 oil changes with rotations. The service desk told me they don't honor the Chrysler service package. That I already purchased, and told me they would cut me a deal and do the service for only $30. I told him, I Already paid for your service, and shouldn't have to pay extra. He tells me they haven't honored it for as long as he worked there, which was only 2 years. I told him. I just had my oil changed there 5k miles ago.. you serviced my car then for no extra charges.. then he goes on to tell me that I should take it back to the dealership I bought The package at to get the service done, Which I bought while I was on vacation in Michigan, then tells me no dodge dealership around here will honor the package. For the record, this is why I didn't buy my grand Cherokee there in the first place, the salesmen weren't any better. To sum this up Autonation, I called Mortiz dodge in fort worth. Which is 26miles from me and they serviced my jeep today for free using the package I ALREADY PAID FOR! That's why I bought my jeep from them.

DON'T GO HERE. WARNING TO ALL! Worst customer service I've ever experienced! They transferred me back and forth and no one could help me recover my vehicle. ALL I NEEDED WAS TO PAY FOR MY VEHICLE BEING SERVICED. I would NEVER USE THE SERVICE DEPARTMENT AT THIS LOCATION. THEY DON'T CARE ABOUT YOUR TIME. THEY KEPT MY CAR AN EXTRA TWO DAYS! AND MY INSURANCE COVERED EVERYTHING. THE WORK BEING DONE ON MY CAR TOOK LESS THAN 2 HOURS!!! STILL COULD NOT GET A REP ON THE PHONE. DON'T GO HERE. WARNING TO ALL!

This company is awful. They will email you one price and then when you decide to purchase the vehicle they will change the price with no explanation or care. Their lack of communication and customer service is absolutely atrocious! Save your self time and money, don’t use this bait and switch company! Absolutely worst experience ever dealing with a dealership!!

I purchased from AN two years and would not again. AutoNation is a really difficult organization to work with and has very poor communication. Your experience might be different, but I know I am not going back. Try to contact someone with authority and you will understand.

very good; salesman worked very hard to find us the pickup we wanted

great experience, salesman was low pressure but very helpful,

I called to schedule a oil change and tire rotation, and use my service package I purchased that was for 3 oil changes with rotations. The service desk told me they don't honor the Chrysler service package. That I already purchased, and told me they would cut me a deal and do the service for only $30. I told him, I Already paid for your service, and shouldn't have to pay extra. He tells me they haven't honored it for as long as he worked there, which was only 2 years. I told him. I just had my oil changed there 5k miles ago.. you serviced my car then for no extra charges.. then he goes on to tell me that I should take it back to the dealership I bought The package at do get the service done. Which I bought while I was on vacation in Michigan, then tells me no dodge dealership in this area will honor the package. For the record, this is why I didn't buy my grand Cherokee there in the first place, the salesmen weren't any better. To sum this up Autonation, I called Mortiz dodge in fort worth. Which is 26miles from me and they serviced my jeep today for free using the package I ALREADY PAID FOR!

Took my vehicle in for a recall (scheduled appt.), and had informed them I would need a ride to my house after dropping off my car. After waiting for 35 minutes, I fortunately had a friend that was there picking up his vehicle that was able to give me a ride. This is the second bad service experience in a row I have had there.

great service department, poor sales department

Great customer service Erik is always welcoming & has you in & out . Brought in my challenger 2017 scatpack shaker 392 . Loved the customer experience thanks guys

Employee named Jesse called me after two days with a rude attitude saying hes calling "again" and they were going to start charging me for my loaner car. I honestly had NO missed calls, unanswered or answered calls from Autonation on my phone. He proceeded to blame my phone service carrier insisting he left me a message which did not happen. Dont get me wrong, I have him a 9/10 on the after service survey but his Customer Service needs improvement. A second male employee made an inappropriate comment under his breath as two ladies were leaving, I looked straight at him when he said it. He had no reaction at all. I will stick with using my car dealership service center from now on.

I had a leaking front axle on my Jeep Wrangler that was fixed under warranty by the staff here. They took amazing care of me. I called their competition in west Fort Worth and they couldn't get me in to look at it until April 4th and I was calling on March 7th. I continuously tried calling the Jeep dealer south of Fort Worth but I could never get the scheduler to call me back to confirm any date at all for my vehicle to be looked at. I called these places first because they were closer to my home. I called Auto Nation Jeep in North Richland Hills and they answered the phone and got me scheduled the very next morning. They took great care of me and were the most professional staff I've dealt with in a very long time. The courtesy shuttle got me to work and back and there was no hassle. In the future they will get all of my business. Thank you Will and Jonathan! Jason

Have to get some rodent damage fixed. They took me right in and got with it.

Sutherland was an excellent salesman

Horrible since several people have commented about how your service team seems to ignore the customers which happened to me you might think you have a problem that’s not being fixed my issue just got worse 2 1/2 days for a tire you said had a whole after I find the tire after get gm involved I get home next morning Sunday of course it’s flat again

Best I ever had buying a car the people treated me like I was the most important person in the world. Couldn't have been better

Prices are no to good.

If you need your car detailed come look for me name Davion

High as heck oil change 2/7/18 stay far away from this place. These ppl damaged our truck last year then told us that we could pick it up 4 $250 only 2 demand 1800 bucks several months later way down the line! That 1800 was a rounded up figure that didn't deduct the deductible. The discount off the deductible hardly covers what it would cost 2 fix the damage considering how much the swindlers in this industry charge, smh. In addition, between the dealership and my insurance, the blame game was played concerning confusion over the estimate and it took a while 4 the adjustor 2 come out and inspect the damage. All of this confusion resulted in my having 2 keep the rental longer (nearly 3 weeks) which did take money out of my pocket cuz i had the rental insured! I wonder if u demoniacs will ever tire of targeting us and our truck? Every1 goes online 2 read and post reviews yet look how consumers r (mis)treated? plz go straight 2 hell. Looking at past reviews, the gm is either unreachable or has just as uncaring an attitude as the staff employed at automation!

AutoNation made my car buying experience stress free. I came in one night after work and was already tired, after seeing 2 cars I didn't like and instead of being forced in something I didn't want. Andre and Pete suggested that I go home get some rest and come back tomorrow. When I returned I had a God sent salesman, Daunte he was AMAZING , (actually everybody in the building was nice, I didn't feel like I was at a dealership.). Daunte made this a piece of cake for me he had the car I wanted, the deal was already sealed, this was truly a GREAT experience for me. Thanks everyone @ AutoNation Chrysler Dodge Jeep NRH

I went in to the dealership with my husband to get his truck serviced for an oil change that he purchased from the NRH location about 4 or 5 months prior. Had no intention in purchasing a vehicle at the time but was looking at the new cars. The salesman Arthur came out and asked if we needed any assistance we informed him no we were just looking and not ready to purchase a,vehicle at this time. He asked what vehicles we were looking at we stayed the 2018 Chrysler 300 he then replied I have a great deal on a brand new never been registered 2016 Chrysler 300 we took a look at it he told us the price. He got the keys for us to look inside the vehicle we went home. I called him about 30 min later and asked what items I needed I wanted to purchase the car. Arthur was very professional and helpful with assisting us with purchasing the vehicle.

Extremely happy with the customer service Andre and Derrick did a fantastic job. I recommended a friend who is looking for a new car!!!!!

Extremely satisfied with my salesman Andre I recommended him to a friend who is looking to purchase a new car!

Very poor customer service follow through experience. I purchased a vehicle in mid-February 2018. They had lost the 2nd key and failed to get it inspected before they sold it to me. I live 6 hours away so it was supposed to betaken care of with my local Dodge dealership. Needless to say, I have had to do more work on communication between the two dealerships than they have taken. Still no key or inspection.... Before any of this happened, we asked if we could have a Mopar tumbler since we were spending a large sum of money on a new car. The "manager" available - Ka-Ron had little to no problem solving skills and proceeded to blame the rest of the departments within the dealership for his lack of authority. It certainly displayed the lack of respect he had for us as customers and for the rest of the dealership. On a short, but positive note, I do like the new vehicle I purchased so far as long as I don't get locked out or pulled over for no inspection. Take this review as you will, and I hope your experience is better.

Andre is the best. Everyone was great. I got a great deal and was in and out quickly. Thanks guys

Very Nice and helpful!.. Got me in the car that I wanted!. At first I wasn't able to but they work long and hard to get it for me!. BEST experience I have ever had!. Thanks to Abigail and Author!.

Just not the same since AutoNation bought it. I waited 2 hours for an express commercial oil change. Just another big corporate dealer.

Absolutely terrible!!!!!!!!! My car is now illegal. They have been nothing but an absolute joke. DO NOT BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!

Overall I was happy with the service needed. Took RAM 1500 in for a safety recall and oil/filter change. No issues with safety recall or oil/filter change. Asked about replacing TPMS on one tire, but repair cost was outrageous (ultimately took to tire shop and they fixed for much cheaper and Dodge repair even told me the wrong tire come to find out, which would have costed me more I’m sure). Also the service department was pushing me to fix dings in my front windshield. Funny thing is, I had a new windshield put on 5 days before and didn’t drive the vehicle except to the service shop. Just seemed like overkill on those two items. Intended services were taken care of with no issues.

The staff was up front and honest with me and work to reach a reasonable deal.

Excellent service Department, very efficient. Very noticeable the changes done to improve speed. Work performed has always been top quality. I did not give 5 star simply because it took a couple of hours to get the cigarette smell out of my jeep! If workers smoke and then get into customers vehicles, their clothes are impregnated with the smell! You need to get a non-smoker to move vehicles!!! Leather absorbed smell very important.

On 2/13 I found a new 2016 Jeep Grand Cherokee Overland I was interested in online, I chatted with the online operator who put me in touch with g. Obika. I told him I had a trade, gave him the vin number. I then get a call from Derek Butts stating he was the sales manager and told me that they could not give me the maximum trade value without seeing the vehicle, I told him I would come by at 10 am on 2/14 I arrived On 2/14 at 10:15 am and asked for Derek. I was told by the receptionist that he was in a sales meeting but she would text him. She asked if he was expecting me, I said yes. Evidently he did not remember me, the receptionist then said he just left and introduced me to Irwin. Irwin had my trade, in which I filled out online on 2/13 confirmed, and said we would drive the Grand Cherokee. 25 minutes later they cannot find the grand Cherokee . Finally Irwin stated he would locate it and then come and find me. Another 15 minutes he comes over to tell me the vehicle is not presentable, battery is dead and the carpet needs to be replaced and he did not know when it would be available. This vehicle was supposed to be a demo with 6000 miles, new carpeting? I emailed Derek later in the day, no response, I chatted with Austin and John A. Neither were helpful and John refused to give me the general managers contact info. But took my info to tell him to contact me. So I found ithe number on here. I have texted him....NO RESPONSE. I wish it could be a zero- not even the GM cares Michele Wages Saga part 2 Dan Dunn contacted me (sales manager) and apologized for the vehicle not being available, restated that the auxiliary battery was not keeping charge and draining the other battery, but would focus on getting it ready for me to view. Thursday the 16th the vehicle was ready, I had an appt so said I would be in later that day, I came in about 1:00, dan was at lunch and Told me to ask for Guy. Guy greeted me, and then said he was with another customer so introduced me to Rose, who showed me the vehicle and we went for a drive. Although the vehicle smelled of strong cleaning chemical cars, the carpet was very stained, it drove great and I was happy with it, so rose called to get pay off on my trade and I said I would wait for a call when financing was ready as my application had been filled out and my trade confirmed days ago. 7:10 pm the same day I called them to find out what was going on. i got through to David because all the ones listed above “were busy.” David said he would find out and call me right back, I knew they closed at 8:00 so 7:55 I called again, David said he couldn’t find anything but Rose would call me before she left at 9:00. I checked the status of the vehicle on their website and it had been taken off and marked sold. At 9:03 pm I finally received an email from Kerron Sayers another sales manager that said I was too upside down in my trade and financing could not be done. They offered me $20,000 for my 2016 trail hawk.......(3 other dealers since have offered me $26,000 for my trade) when I asked for more for my trade, they said they would not make any money off the deal and couldn’t do it. The bottom line, they sold the Grand Cherokee and came up with tons of reasons why they couldn’t do the deal and dragging their feet and of course when I called them on it, they denied any wrong doing. WOW, ask yourself if this is the dealer you want to buy from.

This was a wonderful service center years ago when we bought our jeep. Since then every time we have taken our vehicle for service it was half done and 1 time they noted that the oil was very low but nothing was verbalized nor would the logical thing done, such as...lets ask her while she is there if she would like to take care of that since it is critical? We brought it back again today for a recall, then got told by some punk that it was dumb of us to pull up where it wasn't covered as it was raining. What??! Excuse me? He came by later to say he didn't say that that he just mentioned to his customer that the rain posed a problem for them. I will say my service rep was just fine and apologized repeatedly but let's just say when you run a business and want people to return and build trust this isn't the way to go. I am wondering if my vehicle will be spit in or problems will "pop" up now as they have pretty much broken any trust I have. I will avoid coming back here at all cost. I don't think I would buy another jeep just because of my multiple bad experiences.

On 2/13 I found a new 2016 Jeep Grand Cherokee Overland I was interested in online, I chatted with the online operator who put me in touch with g. Obika. I told him I had a trade, gave him the vin number. I then get a call from Derek Butts stating he was the sales manager and told me that they could not give me the maximum trade value without seeing the vehicle, I told him I would come by at 10 am on 2/14 I arrived On 2/14 at 10:15 am and asked for Derek. I was told by the receptionist that he was in a sales meeting but she would text him. She asked if he was expecting me, I said yes. Evidently he did not remember me, the receptionist then said he just left and introduced me to Irwin. Irwin had my trade, in which I filled out online on 2/13 confirmed, and said we would drive the Grand Cherokee. 25 minutes later they cannot find the grand Cherokee . Finally Irwin stated he would locate it and then come and find me. Another 15 minutes he comes over to tell me the vehicle is not presentable, battery is dead and the carpet needs to be replaced and he did not know when it would be available. This vehicle was supposed to be a demo with 6000 miles, new carpeting? I emailed Derek later in the day, no response, I chatted with Austin and John A. Neither were helpful and John refused to give me the general managers contact info. But took my info to tell him to contact me. So I found ithe number on here. I have texted him....NO RESPONSE. I wish it could be a zero- not even the GM cares Michele W

Horrible experience today. Had all but said no on a deal we had worked on remotely and the GM contacted me saying they had a buyer for my Jeep Wrangler and that they thought they could help me get what I wanted. Promised me they wouldn't waste my time. Drive 2 hours and they presented me with the same numbers I said no to a few days before. Then they tried to sellme a demo at new vehicle price and it was so dirty! Once they began to pedal lesser vehicles to me I left. Total waste of time! Don't do business here! Worst experience!

The check engine light turned on in my wrangler and it shut off right before I got to the dealership and they told me to come back when it turned back on. You could smell the oil burning and see the leak but they wouldn't do anything. After about a month I finally went to get a second opinion because I went back a second time and just got brushed over again. It turned out to be my oil housing which is a common issue with this year wrangler. I brought them the jeep Monday afternoon to get it replaced and got it back Wednesday night. I was pleased with the speedy fix but didn't like the run around I first got. You have to be persistent to get things done.

So excited to get my new Jeep Compass 4x4 yesterday! ��

My 2017 Pacifica stopped on me 2 weeks ago on a Sunday. Was able to get out started, then took it to the dealer the following Monday. They found 2 issues. Fixed the transmission, but said in addition, the car has a recall on the engine module that Chrysler will not issue a fix for until March. They then sent me home. I got a recall notice the following day from Chrysler saying that it was URGENT that I take out into the dealer, this is a safety issue and the car could stop at any time. So, I have now parked the car until Chrysler can fix it. It's funny, Autonation gave me a rental for one problem but not for both. The people were competent and nice enough, the company has issues.

Tried to take my truck in for an oil change today. I have an oil change contract and the quick lube service advisor claimed that I would have to pay out of pocket for the additional expenses as my oil change contract on covered 1/3 of the cost. This is not the first time I have been to this dealership to have my truck serviced. When this dealership was Allen Samuels, I didn't believe the service department could get any worse than what it was.Shame on me for giving them the benefit of the doubt to try my luck after the dealership changed ownership. Same service I have requested previously, now I have to pay additional costs for the last oil change left on the oil change contract.

I only had the car for a week and a half before I noticed a sound when turning the wheel with music off. I was told my warrantee would not cover the pre-existing problem and blamed me for the problem. The struts were messed up and the dealership gave me the run around. I had the worst experience I ever had buying a car, and they even had the nerve to tell me it will cost an additional $350.00 to fix the problem.

Y’all seriously need to get it figured it out. I’ve called FOUR times for a referral and no one wants to call me back. Lied to us about your so called great warranty which I tried to use and what I needed fixed ISNT COVERED shocking! Wait no it’s not. I knew we shouldn’t have fallen for that joke! I will be filing a complaint on this location with the BBB because y’alls lies and not doing what you say you will and ignoring customers is unexplainable!!! I will not be back after this. I will go to where I know we’ll be taken care of.

Some great deals to be had at this dealership. Recently purchased a new Ram 1500 and they gave me a great deal, I had been shopping around for some time, but they closed it. The only reason I did not give 5 stars was due to one issue we had, but it was made right and all in all it was a good experince. The service department is fantastic!

I recently purchased a 2017 renegade for the north richland hills location. I am a first time car buyer so I dont have anything to compare with but I do know that I felt bullied into taking a car i didnt pick out from the begining and one that I dont love. I had everything I needed to start this process. It first took them a week to try and ware me down they then pushed a car that was alittle better than the first one I picked but still not the one I picked out. I know I would have been approved for the other one but the finace people were not willing to help and once afain I was pressured into getting the one they wanted. Three weeks into having the vehicle my tire pressure on all four tires are off buy about 20 psi either way, the vehicle has died on me, and the battery voltage light has come on and that also keeps fluctuating. This is a BRAND NEW vehicle. I reached out to the GM(Mr.Solomon) for two days and kept getting pushed off to other people finally when i was able to get ahold of him personally he was very unprofessional he was rude and really didnt care about what i had to say. I then reached out to the regional president and I am still waiting for a response. If i could do this all over again I would definitely go to a different dealership. A car should not need work on it with in three weeks of having it, that only leaves one to think this vehicle will continue to have problems. Not happy

Had a RAM with bumper to bumper warranty and they wouldn't warranty 2 issues that other dealers had absolutely no problems covering. After spending close to $70 Grand on a vehicle, I would expect better from this dealership. They obviously do NOT stand behind the products they sell. I will not be buying my next vehicle from here.

Drove a long long way with the promise of a car being there for us to look at. Constant contact on the drive till we got there. And oh sorry we sold the car 5 min ago. Of course there was another car they wanted to sell us. I sent 5 emails to numerous managers including the GM. I received no response. I absolutely warn people to not go there.

Rose is the best hands down she treated me like I was her own child this was my first time buying a car and she took me thru the baby step process .. please go see rose

Very good Very good Very good very good very good

Could not reach the service department by phone, the automated phone service is very poor. Took to long for the repairs needed on my vehicle.

These guys are a joke! We purchased 2 pickups over a month ago and are still waiting on the sales docs - they wouldn't give me anything the day we picked them up. If you call - half the time nobody answers. The ones you do talk to simply lie about what they will do for you. I contacted AutoNation Customer Service and am still waiting on a response weeks later. The salesman did fine - but otherwise the whole customer experience has been amazingly poor which in today's customer focused world is simply appalling.

Kind attention but, ONLY ONE KEY??? For a 2016 car? I can’t believe it... 🤨

Kenna at North Richland Hills location in service. Is very professional and keep you informed about your vehicle!

I took my brand new jeep to be looked at because of a noise it was making. My car was there the entire day from 8:30am until 6pm just so I could be told there was no issue and no noise. Also no one called me to let me know ANYTHING I was the one calling all day. As soon as I left the dealership I still heard the noise. So I called the next day and I had to bring it in YET AGAIN! they put me in a rental that was no where close to what I drive. it was a huge downgrade. so I drove that for 3 days. It was huge inconvenience. If they would have looked at it correctly the first time I wouldn't have had to drive the rental. The lack of communication was very unfortunate. I will never bring my car to be serviced here

David Popham was my service advisor and he did his job flawlessly. I will ask for him the next time I go back.

buena

had good experience, Arthur worked with us to get me into the vehicle I wanted.

They where friendly, fast, worked with us, and had everything prepared for us before we even went to the deal ship. Made the whole process smooth and very convenient. Went to purchase and used vechile and ended up with a better deal on a new vechile. I am one happy customer.

Had a trade in to pay off and bought a new car. I realized the payment might be large but when it came back I said no way and walked out. I was followed out and begged to come back in. I did so. The finance person Anber Lancaster told me to take the deal and come back and see her in six months, at which time she would refinance it for us. Guess what??? Surprise surprise. Anber Lancaster doesn’t work here any more and autonation “would never make such a statement”. Moral of the story.... I’m screwed and I trust no one.

Decent place for service.

Spent over half an hour trying to speak with someone in the service department. Called 8 times and it just rings and rings. Finally spoke with a human over in sales and all she kept doing is transferring me back to the service center; where NOBODY ANSWERS! Apparently they don't want business. And neither does their other location!

Anthony Malone did an excellent job from start to finish, always polite & helpful. In time I came to trust & respect him. I received a reasonable offer for my Honda trade-in & a good price on the Jeep Grand Cherokee that I purchased. Anthony also followed up with a phone call about a week later just to make sure I was still satisfied. I'm from Lubbock & the whole team made me feel right at home. I'll be back.

Service department is HORRIBLE!! I took my Jeep Wrangler there for a simple oil leak and they kept it for 3 Days !!!!!!!!! I had to constantly call and see what the statuses of it was and the first time I called they couldn’t even find it!! Never again!

Many bad experiences including failure to disclose.

I purchased a jeep in SEPTEMBER and have yet to receive my tags. NOBODY will help me, NOBODY will ever call me back. I have never been so disappointed in my life & if I could return the damn car I would due to the experience alone. My husband had to personally interrupt a meeting that was being held just to get information about my car, because nobody would answer the phones, nobody would let us talk to a manager, and every single time "The general manager is in a meeting". So he interrupted it & STILL got nowhere. I will never recommend this place, ever.

Went to get key / fob talked to both service and parts and was quoted $209 over the phone i even re confirmed it included fob and key with the programming but when I got there they wanted $164 more for the key. Not the way to run a business, I do not recommend them.

did an online review of inventory had contact with sales person from my internet selection on a particular vehicle this was Thursday before was supposed to meet sat morning i called sat morning to be sure truck was washed n ready to go when we got there just take care of the paper work n go ..well that did not happen we got there they switched up trucks last minute said it was not on the lot but it was 2 days before when he said he was working on it ..so now we look at another truck they uped the price another 500.00 has the service engine light on we tell them to get the light off get it washed we are ready to go after 2 hrs of waiting already. they told my wife on delivery after another hr we had to put a battery in it so u just need to drive a few miles n light will go off. thats was sat the 12/16/17 the truck has been at dallas dodge since 12/20 trying to get the light to go off..they have replaced the computer n still on now they are replacing the o2 sensors still on now they have to add a plug lets see whats happens from here. i am seeking legal council & the attorney general along with the epa on y they would let this truck leave the lot on this matter ..they should have never let this truck leave the lot like this when i took to Dallas Dodge they took 90 seconds n said u need a loaner we need to keep this truck it has a serious problem ...ty Dallas dodge for helping with my issue ...call them if u need a new truck

I purchased my truck here years ago but since this dealership was taken over by AutoNation it is just a complete and utter joke - the SERVICE department is made up of inept, malingerers. Run, do not walk, To stay away from this dealership at all costs! Terrible!

Y’all’s stars for me are going downhill fast! First I buy a car we still haven’t received our referral check. And the. “Done fast. Done right” HOUR AN A HALF OIL CHANGE. I don’t think so. Who has that kind of time to waste when with a 7 week old baby. I called to check and was told y’all could get it done. Clearly you failed to mention the time wait! And bay doors where oil changes are done we’re closed. Not happy at all! I’ll necer come back here now that my sales man has left and will not send another person here.

Purchased a new Dodge Durango...got a good deal. The only complaint I have is I told them I had preapproved loan from my credit union and they were relentless wanting me to finance through them.

They are not professional or have ethics have no attention the customer in particular sales manager not is good at his job and the seller then that I offered help does not face. The seller back and me text and tells me to go back and when 3 hours went back to back or face gave and the Manager of sales with this scowling face. Better not buy the dealer go to another and be treated better 4-star

Went in to get a simply oil change and car inspected. Then a rep came and told me that the engine light was on when I brought the car in (talked to the rep that wrote up what I wanted done, he said no the light wasn't on). Then they said my car was 3 quarts low on oil (no light on, not using it either, nor no leaking), they couldn't give me a reason for that since it wasn't even time to get the oil changed, still had approx. 800 miles before I needed it changed.) They almost called me a liar. I didn't appreciate that at all as I'm a lady and older one. One of their reps even hinted that he had a friend that could fix it cheaper. I told him no that I had someone to fix it. At this point not really happy with Auto Nation, don't know if I will go back.

Excellent service, Andre Speed was reliable and made sure that he met our family's needs when it came to what we wanted

absolutly would recommend and buy from autonation again. if its the one off 820 and davis blvd but the one off 35w i did not find so helpful i do not recommend dealing with them.

I cancelled an extended warranty 18 months ago after selling my jeep. The first time I filed the paperwork it got lost. 3 months later when I found out it was lost I filed the paperwork again. I have yet to hear anything back. The original finance manager that was helping me no longer works at that dealership. I have left 3 voicemails with 2 other finance managers in the last 2 weeks and have yet to receive even a phone call back. Not very good customer service.

I bought a vehicle from AutoNation, North Richland Hills. It was a hassle free buying experience. I felt very comfortable in the purchase of a used vehicle.

So far okay just went there for a recall on my Chrysler 200

Got me in fast got my oil changed and tires rotated fast. We very friendly and polite.

My wife and I were very interested in purchasing a car but after our credit was hit with 9 HARD INQUIRES (without our consent) that left a pretty sour taste in our mouths. Especially when we were already pre-approved and the best offer they could come back with was the one we walked in the door with. It also didn't help that while we were there several people were having battery issues from cars they just purchased and our car wasn't going to come with any kind of extended warranty.... I would be very cautious about purchasing from here.

Quality people. Overall decent experience with this crew. �� Up

Satisfactory. No unpleasantness. Service advisor was extremely courteous and kept me informed regarding status of my vehicle.

Its a dealer. Service for airbag recall was fast no appointment need. Had an issue after repair and kenna was rude.

Bought a new Jeep Grand Cherokee from Andre Speed. What a professional caring individual!!! Went out of his way to make sure everything was perfect. Great value on my trade Will definitely buy from Autonation and Andre again.

good place good car nice people got the paper work as done as fast as it was able to (still a lot of paperwork but thats unavoidable still faster then anywhere ive ever had to go to do it though) all in all enjoyable experince

MEH

Do not go to this dealership unless you really have to. You will receive by far the worst customer service possible.

Jared Gents is a great and autonation is the best. I will definitely be buying another car from this dealership

Apparently their service dept doesn't need more business. I called the phone rang over 100 times before someone answered. The woman told me to hold on a minute. Next thing I know the phone is ringing again. It rang at least 100 more times before I hung up. I called the main number back and got the receptionist on the line. I asked her if the service dept was open. She said yes so I asked her why they weren't answering. She told me she gets that complaint all the time. She asked me if I wanted to talk to the service manager so I said yes. Guess what.... He doesn't answer his phone either. Enough other dodge dealership around I don't need to bring our pickups back here.

Very attentive and efficient Thank you. ................................................................

Easily the single worst car-buying experience I have ever had. We agreed on the car and price over the phone and they told me to come in the nest day to sign papers. I was there right on time (early even) and they said they no longer had the car - and they didn't seem to care. Complete incompetence.

Good service...............................................................................................

Terrible customer service. Took over a month for my mom to buy her car and get everything settled.

Went in with a vehicle I purchased used...service was great...will return in future if needed...great service.

Went in for an express oil change, the Rep that came out to greet me was NICE, UNDERSTANDING(had my baby with me). Oil change was going to be around $65, but he said i could buy 3 oil changes for only $95, oh i should add he is CONVENING. That is a good deal, well then he came in as said i needed to replace my interior cabin filter and some other kind of filter and my power steering fluid. So my oil change went from $65 to $95 to over $300+. But what got me SO MAD and Irritated was the fact that they charge me almost $20.00 for SHOP SUPPLIES.. Really oh and they don't mention anything about it to you when your paying the bill. I only notice the small square about an inch in big on the bottom that says they will charge 14.9% of your bill for shop supplies. (not to sure about the exact %, it i know it 14. something) . Long story short i feel like if your gonna come tell me about all the stuff my car needs then you should tell me about your crazy extra charges and not HID it from me!!.

I hate this place because last time I had to pay extra money for something they broke I had to go to an other dodge to fix it.

The parts/service department needs a huge overhaul in customer service, and with what the employees up front(parts department) busy on their computers talking about freaking slavery instead of acknowledging customers when they walk through the door. Poor little receptionist had to grab someone from the service department to help me. Smh.

Was with my boss today to look into purchasing a viper or hellcat. The salesman was terrible at his job and said there weren't any and that we needed to look somewhere else.

I arrived about 30 minutes before closing and was grateful a technician was available to change my oil. 4 days later I went to Autozone to purchase power steering fluid. When the sales person and I looked under the hood we saw the radiator cap ajar, the panel cover to some switches not replaced, the cap to the power steering reservior lying on the ledge. In essence, the technician opened several things under the hood and failed to properly secure them BEFORE closing the hood and closing out the work order. In an industry where customer confidence is critical...this experience was SCARY!!!! I am giving a 1 because of the potential damage I and my vehicle were unknowingly exposed to if any of the loose caps/covers fell down while driving on the highway. This would have been a liability I had to cover, when the copius party was the technician!

I did not purchase my car from this dealer - BUT I WISH I HAD. Their service team has ALWAYS been the very best. This was an emergency break down and they fit me in and returned my vehicle in 24 hours, not 3 days! Everyone at the service department is top notch!

Definitely would purchase from them again! Adam Keele was very knowledgeable. He showed me everything about the Jeep Rubicon, not just the vanity mirrors like the other dealership did. The internet price was great. You can't find a better price, or a better salesman like Adam.

I purchased a 2015 Ram (certified pre-owned) with only 15K miles in hopes of having a piece of mind that I have a good reliable vehicle . I will be now taking it to the shop for the 3rd time for a check engine light. I am dissatisfied with this decision. I can only hope that Auto Nation takes care of me and makes me proud to refer new customers to them!!!! I do have to say though that my sales rep has been great and is even taking time on her days off to try and help!! For that I do say Thank you! I am not one to complain but alright already.

Was told I would get navigation added and 3 weeks later still nothing.

Was told I would get navigation added and 3 weeks later still nothing.

I came to get an oil change, as this location is closer to me, than the one I bought the Jeep from. Aside from the wait to be acknowledged or even assisted by the service team - as a group of them were in the corner laughing it up, while there are 3 people standing waiting on something. Finally, the gentleman behind me got off the phone and assisted me. Quickest oil change ever, so that was the better end of the experience.

I called and spoke to one of the financial managers there Tony Rojas and explained to him my situation, he said for me to come in and that could work with me. My wife went in with no real expectations of getting a vehicle and we we're open to getting a used vehicle just something better than what I was driving. They informed her that they would be able to work with us and get us into a new 2017 Dodge Charger. I honestly couldn't believe after a few hours and with the paper work signed we drove off in my Charger. Thank you Guy and Tony I appreciate everything that you did for us. 3 days later after I purchased my vehicle I brought my brother by to see if they could work him into a new vehicle. I am happy to say that he drove away in a new 2017 Jeep Renegade, with a little patience in the car buying processes I believe they can help you out.

Turned up with my 14 year old Ram. Airbag recall. Could not have been better treated even if I'd had a new truck. Thank you David (Service advisor).

Had A Great Experience.. Very Easy & Quick Service.. Thanks Too Rose Hardwick My Sales Associate.. Of North Richland Hills. Thanks Again I Luv My Chrsyler 300S???

I am an old customer when it was Allen Samuel and have been trying to reach a finance manager since May. Keep leaving messages with no calls back. Very unprofessional.

Would be nice if with the service the truck was taken over and washed. Instead of handing me a token coin telling me to take it over and do it. Which did not work

Took my Jeep in for service. Very disappointing. They did the oil change and replaced the power steering pump as requested however they did not wash the outside like before and I requested for the passenger side seat belt to be fixed which they said could not be fixed as was not covered by warranty due to some mud in the compartment. That is fine but they did not even put it back on!! The seatbelt worked some of the time but now there is NOTHING there. They completely removed the seatbelt. I am so disappointed. I will be contacting corporate.

Salesperson was Grest. Wasn?t to impressed with the clean up of the Jeep after I purchased it. After agreeing on a price it took a long time to get the vehicle ready to go and get papers signed. Everyone was nice and friendly though.

Jakob Wood was fantastic. Everything went well, he understood exactly what I needed and showed me cars that fit all my needs. He even went to one of his other stores to get me a car that he thought I would like. He was right, that's the one I took home. Surprisingly great experience made that way by Mr. Wood. THANK YOU love my new ride

Had a warranty issue done in 1.5hrs. Very kool, time is important

I was told I needed my radio replace and they would order one. I can't get anyone to return my calls.

Josh was great to work with and the process was quick and easy with him

ok, first, i have tried to leave comments of varying lengths without success (keep getting told to change the length). Not a good experience at this location

Larry, on my last visit was very help and accommodating. He was not the service attendant that originally handled the service of my vehicle. He took ownership of the service and was able to problem resolved. Thank you and thank you Larry.

I like them

Great experience with customer service and would recommend to friends and family.

Fast friendly professional, clean work area, they greet you at your car and discuss what you need to have done, very pleasant and concise

I have been getting my car maintained with Don Ferguson for a long time. He is always a great help and explains things to me and does not take advantage of a woman. I only take my van to them to be fixed. They have a comfortable waiting room also.

Not very impressed with this dealership's service department. Promised my car would be ready the same day. It was not ready till the next day way too late for me to pick it up. ended up waiting till the next business day to pick my car up.

I have only been to their service department twice for recall work. Both times I had scheduled a service appointment (not a walk in) so they had plenty of time to have all of the required parts in house. The first time it was for a software upgrade, in spite of it being a recall, they did not have the software patch stored on their system and the network was down. Dropped the car off that morning and had to wait until after 5:00 p.m. to get it. Most recently went in for a 3 recall service and scheduled the appointment 8 days in advance. Was on time for the 8:30 a.m. appointment (a Saturday) and was not able to get my car until the following Tuesday as they had to wait for a part (the reason for that particular recall) to be delivered. I walk into their service area where there are several "service advisors" working and stand there for 10 minutes without being asked if I needed help or needed to see someone. If at all possible I will not be taking my car (which I purchased from that dealership) back to have any service performed.

Service writer explained the process and timeline completely. Repairs were made satisfactorily.

Took car in on a Wednesday...engine light came on, and also almost time for oil change so told to do oil change while in shop for engine light problem. 7 days later we still had not heard one word about what problem was with car, so went to shop to check on progress. Was told a part had to be ordered and would probably be in the next day. Our complaint is it would have been nice to have received a phone call explaining the delay in keeping our car 7 days and not one word from service department. This was at the North Richland Hills service department.

The salesman was great. We negotiated a good price. I had my own financing already arranged and the finance guy had a problem with that. He had me wait 45 minutes- -and there was no one else at the dealership that morning. He soured the entire experience so that I would NOT recommend this dealership to anyone.

Fast service and friendly customer service--Good company

Stephanie, Bruce, Ben, and the finance people went way above and beyond! I'll be back for every new Jeep again and again and again......

excellent customer sarvice huge inventory will buy my next car from AUTONATION

Bought a truck on Saturday and check engine light came on 100 miles leaving dealership. Now so called warranty won't cover the$1300 charge. Don't buy from here. And thankss for deleting the check engine light.

Dead battery replaced and ready within two hours. Super fast service for warranty work.

Had my car serviced for 4 issues. Dropped it off at 8:30 that morning and only one issue was fixed when I picked car up at 6:30. I was told by services dept. rep. that 3 of the issues was fixed the 4th issues I understood was not done.

Good place got my 2017 dodge challenger R/T plus there, i was in and out in a hour

I had a great car buying experience with Auto Nation Chrysler Dodge Jeep in North Richland Hills. My salesperson Jakob Wood was great. He listened to what I wanted he was engaging, answered my questions he was not pushy he helped me with the purchase, Over all an easy pleasant experience!!!

After paying over $2,100 to have misc. items repaired, including the 2 forward struts replaced, something in the front driver's left wheel rattles when driving over the slightest bump.

Been trying to get in a better car for months now and they did it, and they have the most amazing sales and management team

Great experience and highly recommend! I'll certainly return for my next truck purchase. Ask for Stephany Spiker!

It all started by being ignored and told 'he didn't think so' when asked to drive a truck. And ended with the GSM Derrick Butts, lying to me telling me to be patient 'he was handling it'(when he even called me back, which was rare!) for three weeks. Trying to buy from this place was a nightmare. It is a long story but the short version of it is all the way up the the GSM, I was lied too and told several things that never came true. I recommend find another dealership to buy from, these people are liars, especially the GSM Derrick Butts. RUN FROM THIS PLACE! Tim Mc

Customer Service Reps were slothful. Allen Samuels provided much better customer service.

Great service will recommend to others when need service

I have purchased over 20 vehicles in my life and this was one of the Best Hassle Free buying experiences I have ever had! My salesman Guy Obika was great to work with. I did all the nagotiations via email and text. My new Jeep was ready when I got to Autonation and I was in and out in 1 hour! ??

3 hour + wait for most people in the lounge on Saturday. For one lady it was simply an oil change and inspection. The need to upsale service work was more than normal for me this visit. Bring it in for an oil change get a quote for $600 of maintenance. One of the service items was a need to clean the throttle body. I can do this myself and did. However, when cleaning my throttle body, I notice the loom around several wiring harnesses is brittle. All cracked up and off. The tech had to remove the same things i did but took no notice to exposed electrical? Why because it's warranty maybe and that doesn't make as much money. The case or not .... perception is reality.

Negotiations was as expected, tough but reasonable in the end.

Most of the experience was very good. Your dealership seems to be very unorganized. It took a long time to get my vehicle and I don't know why. I had been in constant conversation with both the sales staff and sales mgr. And to top it off, I have to spend another day at your dealership while you find and program my other key. Really?

I hope everyone reads this. You couldn't do business with a more awful company. Auto Nation are a bunch of crooks who's bait and hook scheme bit them in the ass on my deal. I will also talk about how horrible unprofessional and arrogant DAVID BAKER the General Manager this dealership. To start with Auto Nation puts vehicles on line at a great price so you will call about them just to be told " I'm sorry that vehicle was sold last night and we haven't taken it out of our system yet". But I do have this vehicle on the lot. It's the old bait and hook scam. Since Auto Nation has a bunch of undertrained incompetent people working at their dealerships they can only chase their tail and lie so many times before they get wrapped up in their own lie. On June 25 2017 I found a ram truck at a wonderful price and contacted a salesman at my local dealership to purchase it. I was already pre approved. My salesman contacted this dealership in Ft Worth Texas to verify the vehicle was there. He was told it was and could start working the deal. I signed the paperwork to hold the vehicle and we started working with my bank to do the poet work. My wife signed her portion of the paperwork and since I work a hour and a half from home I couldn't sign as quickly. Later in the day my local dealer called me and said that the Ft Worth dealer didn't properly verify the truck and it was sold the day before spinning me into a world of pissed off I haven't been in a while. They contacted me apologized and offered no other solution to help smooth things over other that to find me another truck. After I calmed down a little I decided to call the Ft Worth dealer to see what they would do to make matters better since it was their fault. The used sales manager was a nice guy but said he couldn't help so I told him I wanted to speak to the General Manager. This goons name was DAVID BAKER. From the moment he answered the phone he was on the defensive mode and arrogant. I explained the situation to him and he started pointing fingers at my dealer. I asked how it could be their fault when the truck was at their dealer. He wanted to chalk the whole thing off as a "miscommunication". This was far far beyond that. When I told him I just wanted him to find me another vehicle and help me out with the price for the inconvenience. He acted as if I asked for his wife. He took offense to it told me there was no way he could do that. Before the conversation was over the was shouting at me to talk over me. I felt like I was talking to a mechanic not the General Manager of a nation wide auto dealership. I told him I would write the worst review he had ever seen and told me he couldn't stop me from doing that's and if that's what I felt like I needed to do them so be it!! No sir please don't do that what can we do to make the deal right. We can't come down to your offer but we can do this nothing NOTHING!!!! This goon could care less. I tried to call his cooperate office, like I told him I would and he didn't care and now I know because they are impossible to get in touch with. So instead I called Mopar and explained everything. They tried to call the dealership and NO ONE ANSWERED!!!! She said that defiantly doesn't look good. A report was filed and I was given a case number. Mopar was great to deal with corporate was easy to get on the phone and more than willing to help and even offered me 2 free oil changes for the trouble. End of story DAVID BAKER is a sneak sorry car salesman that somehow made it to GM Auto nation sure doesn't mind putting a moron in charge of things. Last of all I would be SHOCKED if Auto Nation responds to this post. Even more so if they do I can assure you they will offer absolutely nothing to make me happy. Buyers STAY AWAY!!!!!!!

AutoNation happened to have the exact Camaro I was looking for. We went in and checked it out and it was a great car. The price advertised was the price I paid. they have a no haggle policy, so that made the process very easy. No trips to the manager to work out a deal. The windshield did have a crack in it. They replaced that prior to me taking possession of the car, no questions asked. Overall a very simple process. I knew just what I was looking for and they didn't make the process complicated. I would definitely go there again if I was looking to make another purchase.

Came in to look at a couple of trucks. Our salesman was Erwin Caday and the Manager we worked with was Ben Garcia. Really took care of me and my wife. I wear a leg brace due to an ankle injury so walking is limited and at times painful. They brought each vehicle we wanted to look at or test drive to the front while we sat inside in the A.C. Prices were good and if we couldn't fit it in the budget my wife and I wanted we moved on to another truck on my list. We had our financing in place before we went in. I really felt these guys were very honest with the prices and they were very nice even though I was asking for everything in the world while wanting to only spend on a dollar menu budget. We got a great deal and walked out with a new truck that has positive equity in it already. Erwin, Ben, and our finance guy, Paul Luna, were great.

I bought a 2017 dodge ram from this dealership, and got home to find out they lost all the paper work I filled out and had to do it again. Keep in mind, I live 1800 miles away. Fast forward to today, 4 months later, and they still have not managed to get me my plates. To top that off, my temps are expired, and I can't get in contact with anyone who can get me another. When calling their phone, after going through all the prompts, then waiting on hold, the phone just hangs up. Multiple Times. This place sucks and I will never go back.

Sucks

My sales lady was amazing. Got the price I wanted. They did suck horribly on cleaning the car prior to me leaving with it. And I mean horrible clean job. Like right of the assembly line dirt still inside and they must have only done a quick wipe down to the outside. So if you buy here be ready to take it to get detailed right off the lot. The make ready crew needs to be replaced! other than that I'm loving my new car!

My experience with them was great. They were On top of everything and answered all our questions. They helped us purchase a new vehicle and it didn't take all day like another place I purchased from in the past. Everyone was very nice and professional. If I ever purchase another vehicle it will be through them again, and I definitely would recommend them.

DO NOT BUY A VEHICLE HERE unless you want to be robbed of your down payment like they did to me. I put a down payment of $2500 and it was never reflected onto my principle amount when I went to pay my first monthly bill. Everything had seemed fine when we made the deal but the down payment was no where to be seen later. I called the bank I financed with and they said they do not see a down payment. When I called the dealership they said it was "probably" applied to my yearly interest and that I won't be charged interest for a whole year. I waited for my next payment and, of course, was still charged interest. I called the dealership to help me understand where my money went and break it down for me but I never received a call back. I never like thinking the worst but this dealership has the worst customer service and they steal from their customers. I called everyday for two months and no one ever answered my calls or replied to my voicemails. I still do not know where that $2500 went, I am guessing straight into their pockets and not where they led me to believe my down payment would go. If I could give 0 stars I would, but unfortunately I have to give at least 1.

Service Rep was very nice to work with. I appreciate his help in handling a problem with my service contract.

I will never shop at another AutoNation dealership because of this dealership. The customer service was awful and the management does not accommodate you at all. Our sales person was great but the management and finance department was awful. Very disappointed.

Larry was great.

Do not buy a vehicle here unless you want to be robbed of your down payment like they did to me. I put a down payment of $2500 and it was never reflected onto my principle amount when I went to pay my first monthly bill. Everything had seemed fine when we made the deal but the down payment was no where to be seen later. I called the bank I financed with and they said they do not see a down payment. When I called the dealership they said it was "probably" applied to my yearly interest and that I won't be charged interest for a whole year. I waited for my next payment and, of course, was still charged interest. I called the dealership to help me understand where my money went and break it down for me but I never received a call back. I never like thinking the worst but this dealership has the worst customer service and they steal from their customers. I called everyday for two months and no one ever answered my calls or replied to my voicemails. I still do not know where that $2500 went, I am guessing straight into their pockets and not where they led me to believe my down payment would go. If I could give 0 stars I would, but unfortunately I have to give at least 1.

AutoNation is a joke! "STAY AWAY" I've purchased numerous cars over the years and my experience with AN was nothing above horrible! AGAIN, LEARN FROM MY MISTAKE... DONT GO HERE GO TO CLAY COOLEY IN IRVING TX AND ASK FOR S.K. My story: I was referred to AN Dodge in Ft Worth Texas by a girlfriend of one of the managers there. Hearing about my dilemma and understanding my need, she told me her boyfriend, Ryan was the man to go to, so I did! After conversing with Ryan on numerous occasions, via phone and in person, I was convinced that we may be on to something. When I got there he threw me some keys and said "bring it back and let me know what you think!" Astonished, I did and truly fell in love with the RAM. Being the end of the day, I left, but only after informing the manager, Ryan of what I wanted and such. He informed me he would find my truck and get the ball rolling. Unfortunately that is not what happened. He actually went MIA on me. I called and texted him and even went up to the dealership, only to find out he was removed from their establishment. REMOVED?! 😏 I was then referred to his brother, whom I found out also worked there. He was beefed up to be the TOP SALESMAN and blah blah blah 😒. WHAT A JOKE! After conversing with him, he too had me convinced that I'd be taken care of. But did that happen, ABSOLUTELY NOT!!! He did the same thing his brother had done days prior... no callbacks, promised things that didn't come to past, and etc. At this point, the brother had already been allowed to run credit to see where we were because I was ready to purchase. THIS WAS THE WORST! After being constantly lied to, and such, I decided to go into the dealership again, ONE LAST TIME, and talk directly to their manager... When I did I was basically informed that all the promises were void and not applicable and none of my information was even in their system. Just my credit application. SOOOOOO WHAT THE HELL WAS I DOING ALL THIS TIME THEN. I WAS PISSED!!!! So 5+ days of working with these two men, lead me no where. So not only did they lie to me, they'd already ran my credit. 😡😤 Leaving there pissed off, something told me to go to good ole Clay Cooley Dodge in Irving Texas and I can honestly say that was the best thing I could do. My salesman, SK was awesome. I got the RAM I was looking for. Black on black, RAM boxes, 4x4 etc etc. 👏🏾👏🏾👏🏾👏🏾 So if you're looking for a Dodge and are looking to be treated like a person and have a wonderful experience, go see Clay... AN Dodge is trash!!!! YOUVE BEEN WARNED!

This used to be Allen Samuels. The honor any deals after taking over which was nice.

Very easy buying experience. No pressure sales or deception. Would definitely go back here for another vehicle.

Don't stop here!!!!! Went to get an oil change and every other dodge dealer charges $35 roughly..but here I paid $65 dollars!!! They charged me 20 dollars labor! I will never step foot in this dealership again.

TOTAL LIARS! Ripped us off on a Oil and Lubrication contract. They WILL NOT change ALL LUBRICANTS as the contract promises. RUN AWAY FROM THIS PLACE!!! Disrespected my wife every time she went in. The told her "You do not have an extended warranty", "You don't have rental car coverage." Until I marched in with all the proof. They acted different when a man walked in?? WOW! Talk about SEXISTS!

Put $500 deposit for 2017 Ram Power Wagon that I configured with a tim simpson on 04-14-2017. Tells me it's going to take 6 to 8 weeks to get my truck. He told me he would keep me informed of the build process. Rose was the salesperson, I had to call multiple times to get an update which was always 2 weeks. I called for 2 weeks 6 weeks in a row and always the same thing, more time. tim never once called and provided me an update. I tried reaching out to him multiple times. Finally last Friday after calling the dealership no less than 5 times i was able to get him on the phone. He told me the build our for the 2017 Power Wagon was over and it would now have to be a 2018. I called a friend of mine who works for FCA and he told me they never entered my order. I would not recommend doing business with this dealer. Left a review on Google and the posted we are sorry if there is anything we can do please call this number. Called the number and got the run around. Wasted almost 3 months waiting for a truck that never came. If you do put a deposit down on a vehicle and you have to wait, put it on a credit card so you can dispute it with your credit company if they don't come through. This place is total garbage!

I was having trouble with an older vehicle and the repair guys could not see my issue. I traded in and purchased a new vehicle and yhe experience was great

I was told 2 different prices on oil change and tire rotation before they started When they finished it was considerably higher I asked why it was higher than last time I was given no explanation They agreed to hold price to last visit and as I paid I asked if tires were rotated and he said no I will not be back

This was a fabulous car buying experience for me. Starting with Lindsey. I really felt I could trust her and that says A LOT! Then she did exactly what I asked her in the beginning which was to make this experience/ purchase a smooth, quick, and easy one! I am very happy with every aspect of this trade/purchase. I will definitely go back here next time I need a car. Thank you to all the staff who worked with me from finance to the guys who detailed my new ride. But especially Ms. Lindsey!😊

STAY AWAY, Put $500 down on a 2017 Power Wagon. Tim Simpson-Fleet Manager told me he would keep me updated, this was 04-15-2017. Never received 1 phone call from him, despite leaving several messages. Rose the sales person I was dealing with was no help either. Anytime I would talk with her she would always tell me 2 weeks. I call back and its the same story. I wish they would have been transparent and told me "hey this could take 4 or so months before you get it," instead they said I would have the truck in no longer than 6-8 weeks. I only wish I could put 0 stars because they do not deserve 1. I noticed that the dealer responded to these low reviews by putting a number of a General Manager, I tried calling the number and got the run around. This place is garbage!

Hit 3 local dealers before finding this one to purchase a new Challenger. The staff quickly greeted me and listened to what I wanted. The manager took me with him to inspect my trade-in and beat every other offer I'd received. Negotiations on term, interest rate, and options were smooth and fair. Everyone I spoke to was an actual "car person", which I appreciated. 20 years of buying cars and this is the best experience I've had.

Was not greeted when I walked in. Very somber atmosphere

I spent 2 weeks dealing with this business. Sales person was great. Sales manager and financial dept were very unprofessional. They Lied about finance options and interest. Made promises and then broke them. It was a huge pain in the ass to deal with them. I advise you make yourself aware of what you qualify for before you let them deal with you. They will try to cheat you out of every penny they can. I went to another dealership and within 2 hours, got the exact deal I wanted.

Believe me if there was a negative zero for this place I would DEFINITELY give it to them

Please do not make the mistake of taking your vehicle there for service or repair. They had my 2007 Dodge Ram 3500 Cummins (144,000 miles) for over a month. $14,000 later, I drove it 2 days and it is spraying diesel fuel all over the driveway.

Looked online found the exact car we wanted to look at. Showed up, tracked down car that was hidden on back lot & went for a test drive. Loved it, filled out an application got approved quickly. Salesman was very nice and accommodating. Finance on the other hand was a complete nightmare. The gentle man that helped us sold us an oil change package & a tire warranty. Everything seemed great. Drove my new car home within a few hours and everything was going well. Until I took it in for its first oil change. At that point I was told the package we were sold didn't apply to my specific oil & wouldn't work for my make & model. Fought with Allen Samuels for weeks on a refund. And finally got it. Then a few months later after Allen Samuels had been bought out I ran over something on the highway & sliced my tire. Took my car in to have my warranty we bought replace or repair my tire. Upon inspection we were asked what I ran over exactly. We replied that we didn't know. With all the road construction we really had no idea what could have done the damage. And were told then we can't replace or repair your tire. It's not repairable. You'll need a new tire and you'll have to pay. If you don't know what you ran over your warranty doesn't cover it. We were livid....no customer service & they played the well we didn't sell you that warranty A.S. did so we're not taking responsibility for anything that was said to you prior. Luckily Karl Clement in Decatur has EXCELLENT customer service & we now only take our vehicles there to serviced. Beau is seriously amazing & has gone above & beyond for us so we highly recommend going to see him in service.

Took a long time to get someone in service dept to answer phone but once they did he was friendly and set appointment quickly. Repaired quickly after only 2 hours. On way home I noticed a couple of papers on the passenger side floor (I was having airbag recall repair) and after arriving at home they had dumped the contents of the glove compartment on floor! Dissappointing. I assume the repair was done but airbag light is still staying on.

I was treated well here, The negative aspects of this review stem from the length of time it took to get my truck repaired. I put my truck in the shop of the 7th of June because my air conditioner had quit working. I was a bit surprised because it is on 3 years old (2014 Ram). But more surprising still, it took until the 19th to get my truck repaired and back in my possession. The 19th. Really? Ten days to get a simple switch replaced (That's what I was told caused the failure.) The truck is a 2014. I don't necessarily fault the dealership for not having the part in stock, I do fault them for taking so long to get one for the repair. 12 days for something so minor is ridiculous.

Matt was my service rep and did a great job! I will definitely be back to this dealership for service! Jesse was also a great help you have a great staff!

Bought a used F250 the starter went out 6 days later. Other then that pretty good experience. I would buy from here again. But I would want to be present for the whole mechanical check.

Matt Griffin was my service adviser and he was very helpful and courteous. Will be back.

All good. Ram in for reall work due to airbag issue. Service Advisor, Nick, did a good job.

I came in to get my car serviced for the first time after purchasing. That was to check the fluids and change the oil. I did let them know that the charger for my cell phone didn't work, but was told I have to come back and leave the car to have that checked. Makes me wonder if that was to get me to pay the deductible, when it's probably just a fuse. Maybe I should have looked it up on YouTube to take care of it myself. I thought a first time service would be more than what I got. That has nothing to do with the dealer who assisted me. I had no problems with him or his assisting me.

Great experience with Arthur Smith. Helped me find the car I wanted and Auto Nation gave me what I knew my trade-in was worth. No haggling. As with any new car purchase, it just takes time...and a lot of paperwork. Overall great folks.

Bought new truck on Saturday was told to come in Monday to get side steps installed. Went in Monday service department knew nothing of the install. Took an hour to get everything figured out willing to sell you anything not willing to back up in the service department

Larry did an excellent job of treating like a VIP.

Brought car in on a Saturday. Service adviser said it would be finished by closing. Did not get a call that the car was ready until Wednesday morning. I called a left messages for service adviser to let me know statis of car on Monday and Tuesday. No return call. Finally heard on Wednesday morning early.

Had a recall taken care of for the passenger airbag.

I purchased a new 2016 Jeep Cherokee from the dealership. As soon as my purchase process was over the sales team was no longer responsive or helpful in any way. I have the maintenance program through them, and also have had my vehicle serviced there after a collision... But when I ask for anything from sales their first question involves whether or not I am buying another car, and if I so no they can no longer help me. I have heard several different stories but overall this has been a terrible experience. The sales managers was not helpful at all, and became very defensive as I was just trying to ask questions. I am not sure what changed over the last few months but the dealership is not the same, and I will not purchase another vehicle there nor send any more friends there to purchase.

My vehicle was repaired promptly.

Worst service department ever... I called 7 times and never got an answer from any of the advisors just kept rerouting to the switchboard. Had an appointment for a 2 hour service at 8am and come 6pm haven't even started the work on it. Drove up to the service department to check on it in person AND THERE WASNT EVEN ANY SERVICE ADVISERS IN THE LOBBY. I've left 3 messages before the drive up there at 12:00 2:00 and 5:00 never had a return call. I refuse to ever use this place again I'll stick to any dealer not called Autonation.

I purchased a car there in April 2007. 4 days later I brought the car back because the front fog light was pushed in and the chrome tailpipe was coming off. This is a brand new 300. I didn't get my car back until 23 days later. I asked was I going to be compensated for me having to use a loaner car for 23 days, use my money to put gas in a car that is not mine, and for all the delays? Funny how 30 days was approaching and they wanted me to get the car so financing could release the funds to them and they were in a hurry to help. When I picked it up my car the finance guy asking me questions and was implying like I damaged my own car. The car had been driven for 500 miles already before I got the car and under the front air dam you could feel where it had been scraped all under there. Oh to top it off, I asked them where was my spare wheel and never received a response. I do not have a spare wheel! If I get a flat, I'm SOL!!! There is so much more to this story but my fingers are tired from typing.

I was waiting for almost 2 hours in the customer lounge when I came back outside my car was there so I went back to their office and spoke to the manager and after 3 hours my car was done. I just needed an oil change....

I wish I could give 0 stars. Bought a used car at this dealer in March 2017. The car is great, but the process to buy it took already 2.5 days because the sales person was the slowest I have ever experienced. After more than 2 months I'm still waiting for the last registration card, so I can fully register the vehicle. The sales person doesn't know what I'm talking about and blames the finance department. Finance never replies to phone calls or emails. Finally tried to contact the GM, but that's even a bigger joke. He has a person in charge to reply social media entries. This person gives out a phone number when it is a bad review and asks to contact the GM directly (as seen below in other entries). This number is the general line. You make your way through to the operator, finally get through to either the PA or the voice mail of the GM, leave a message, but NEVER get any call back or feedback. So here I am, still waiting for what I need. On top of that, the dealer promises you that every used car went through inspection and that mine got an oil change etc, so I don't have to worry about anything. Funny though that the wiper fluid was empty and after a month I experienced that there wasn't any oil in the car. I'm glad I checked before any serious issues happened. If anybody would like any advice, just stay away from buying your next car at this dealer.

Brought my truck in for recall fix, was told that if i had it there by 8 am they would have it done in a couple hours. Called and stated that it would be two days before it would be done. Advised them this was unacceptable and they had it done by 3 pm. The representative stated he would call when done, he did not, stated they just finished when i showed up, however the keys and paperwork were sitting on a table and he was off talking to another coworker. Do not appreciate dishonesty. Will not be back.

Buying a used car here was a good experience. Went in knowing what I wanted. Drove the car, they appraised my car. Took a little time but they were fair. Give Willie Davis a call. The car seems to be exactly what I was looking for.

Horrible experience with the service dept. again. Dropped my owners truck off for a air bag recall on Monday. It had 2 other recalls that needed attention so it was not a one day and out, I knew this. So, on Tuesday I started calling to check the status as I knew the owner would be asking me. My calls to try and get a hold of someone in service started about. 1:25. For over 30 min I was on the phone. Called back multiple times as it would ring so long it just stopped. Tried going through the operator 5 times thinking this would be faster...no luck. In fact, the 5th and last time I went through the operator she huffed over the phone when I ask for service again. I think she recognized my voice Finally got through to someone and they looked up the vehicle. Yeap, it just got done. Amazing! So, got up there within 10 min and, no paperwork. My service advisory Anthony, when asked buy the lady at the counter, said It's not done yet. Hummm. I told him I was told it was done and that I just called. He started looking and bam! there was the paperwork. In his pile of other paperwork. Got the truck and left. Today, Wednesday, the owner came in to get his truck and noticed the passenger air bag dash cover was poking up on one end. He went to push it down and it was VERY soft with a little pressure. OH, forgot to mention a pair of dykes and a reflector which does not belong on that truck on the dash. The owner said the dykes were not his. Thanks Dodge, I now have a new set of dykes. Not my brand as I am a MATCO guy. Back to my review. So I called and got through to Anthony and told him the story of how soft the air bag dash cover was and, just as I got out the last word, he said "well when was the last time he was over there pushing on the cover. I lost it, said a word or two and the last one was, I am done with Auto Nation. When it was Allen Samuals was treated with some kind of appreciation for bringing our vehicles to them even though they are all just recalls. I do buy parts there but not anymore. Did I forget to mention I am an ASE Certified Tech and I run the vehicle maint dept for our company. This is not the first encounter with the Giant Big Box Corporation called Auto Nation who has no customer service skills or reps without attitudes. You're just a number. Yeap, that number on your mirror when you pick your vehicle up, that's all you are. OH, and a dollar sign. David Horn

Took my Jeep Cherokee in for 3 recall notices and a problem with the transmission clunking into gear and when stopping. Called four days later and it was still just sitting there and they said their "transmission guy" was covered up and it was 7-9 days out!! The other FW dealership did not have a transmission guy at all so they were all coming there!! A lot of transmission issues?? Only have one person for two dealerships?? What does that say?? Why didn't they tell me that when I left my car there? What he said was "I'll get it right in", yet four days later, nothing had been done. I ended up getting the recall stuff fixed and picking it up the next day. The service person, Anthony, was very nice, but he should have told me about the 7-9 day wait and if he doesn't have a service dept. that can back him up he has a tough job.

Poorest of the Poor Customer Service in the Service Department. I made my appointment on line the week prior to bringing the vehicle in. I selected the time and date, per their tool, and the service to be performed. I brought the vehicle in mid-week as scheduled and was told upon arrival that the online tool "didnt do well with recall work" and "I really should have called." Given that recall work was specified in the appointment tool and there were weekdays in between the time the work was scheduled and the time I brought the car in for service, why wouldn't the dealer have proactively called me to notify me of the issue. Morning wasted .. .won't be back.

After the sale, closing was slow and unnecessary long, two hours. At delivery the vehicle was dirty although I was assured it was detailed. After waiting two hours to simply give finance a check, did not want to wait any longer.

Steve Roeder is the best part about this dealership. He will go to bat for you and try everything possible to get you where you need to be at. One of the few times I've left a car dealership feeling like the salesman really had my best interest at hand. If Steve ever left for another dealership, I'd follow him to purchase my next vehicle.

DO NOT GO HERE NOT EVEN FOR RECALLS. I took my 2013 Dart in for a 20 minute recall. I made an appointment 4 days in advanced that didn't help. Still had to wait 5 days to get car done. They called me wanting to do 900+ dollars of "recommended work" like brake fluid flush on a car with 33000 miles on it. Come on guys REALLY. I turned a wrench professionally for around 20 years. Unfortunately I cant do recall work. So I went to pick my car up. The porter that went to pull my car around felt the need to full throttle it coming into the parking lot. Upon driving home I noticed that it was a little loader when I accelerated. After getting home I inspected my car to find part of my air intake not attached. This is basic mechanic one oh one. I will never be back and I don't recommend even an oil change.

I took my Jeep Wrangler in for a recall and I was told it would be 3 days before they could get to it but that the recall would cover a free rental. My rental was also a Jeep so that was cool. I was only in the rental a day and a half before they called to say my Jeep was ready.

Do not go here!! Buyer beware!! Finance manger Raymond is involved in some bad stuff

It was ok. They just never came and put my back wind shield wiper on that they scheduled with me to do.

It was one of the best experiences that we have had in purchasing a new car, our sales associate Rose was the best, she made this experience easy and relaxing. The finance associate Anita was also very good and explained everything to us and we felt no pressure to get something we did not need. Overall we had a wonderful experience. FYI, I don't give out perfect scores on anything because there's always room for improvement and we are not perfect people.

Well, first of all..it was ok at first but then it got down right rediculous!! We found a vehicle we liked , filled out an app and they came back with...OK, we got y'all financed 0 down so much a month...OK, great I asked which bank or finance co. He didn't say. OK, so I'm guessing they were peturbed with me cause #1 the vehicle was used but had the fog lamp busted out...I asked them to fix it. #2 The vehicle had no manual... I asked them to get one. #3 The vehicle had no matt's...I asked for some. They first said no to all, but then said..." Well, we can get some" none" brand matt's in there..and we'll call other dealers and look for a manual but we're not repairing the lenses on the fog light. So we agreed to fix this stuff...then after 3 hours they said well, the bank wants $2 grand down. WTF is that BS. I asked him again what bank are you going through? Again... No answer!! You want $2 grand and just to let you know the bank doesn't get that $$$$ the dealership gets it!!! They we're very unprofessional in our opinion!!!!

Horrible customer service! You'll be there all day!

Very accommodating to out of Townes.

1. The truck we called to see wasn't able to be found - took 30 min to track it down on the lot even though we called ahead. 2. Finally found it - had a dead battery, puncture tear and was filthy. mind you it is a brand new 2017 Dodge Ram 1500 truck! 3. My husband drove it and asked for it to be cleaned, new battery and to replace the piece with the puncture tear on the front middle seat, so he could bring his wife to see it the next morning. Salesman said yes, he'd take care of it. 4. Showed up at 10:00a the next day, and the truck was still filthy & still had a puncture tear in the front seat. We drove it anyway and decided to buy it. They gave us a loaner and promised to deliver the truck, after cleaning and repair of front seat. 5. Truck was finally delivered 5 days later and the air bag light was on. Truck went back to be fixed. Kept loaner another weekend. 6. Truck was delivered AGAIN the following week and my husband found the handle was broken off for the underseat storage (front middle seat) 7. Bought the truck April 5, 2017 and the handle STILL hasnt been replaced, as of 27 April 2017. Truck still hasn't been detail cleaned either! 8. Had to contact the service manager who may actually help us to resolve this. Quick to sell, slow to take care of the vehicles & customers.

Only good experience I got out of this dealer was the salesman, Vetone. Other than that everything else has been bad. I purchased a used Yukon back in February 2017 and shortly after it started leaking gas then the check engine light came on. After purchasing my vehicle my contract was totally jacked up, the finance guy(Tony) added a HUGE finance charge which had me paying an additional 6k towards this vehicle. Called him out on it and he tried giving me some excuse that if I pay it off early I wouldn't have to pay those fees (still didn't make sense). What crazy is after confronting him about it he adjusted the contract to what it is suppose to look like. It is now April 26th and I have yet to receive my tags. I called in March and was told they do not have them yet, but have my contact info with email and would reach out to me by both to come pick up. Still have not received any calls or emails. Called them yesterday and all I got was a transfer to receptionist that was unavailable, finally I was transferred to a voicemail. Got a call back about an hour later then was hung up on, called back and transferred again to the receptionist. My tags have been expired since 04/09/2017, have yet to hear from this dealership. Oscar

Parking lot packed full hard to find a place just to park to be able ro look around

Wow! What a pack of slackers. Didn't call to tell me my Jeep was ready and then when they pulled it around the turn lamps were dangling by the wiring harness.

this was the best experience I have had at dodge dealership jesse was the best service person I have ever had he called me all the time to let me know how it was lookin with my car (2015 scat pack) they had my car for mo because parts was back order and they got me rental same day no problem got my car back runs great like I said jesse was just the best I been to other dealerships and never been treated so great I would go back and actually this is only dealership I well go to anymore !!!!!!!!!!!!!!!!!! like I said just ask for jesse at (((CHRYSLER DODGE JEEP RAM NORTH RICHLAND HILLS )))

Horrible Horrible service. Took my truck in for recalls. Airbag light stayed on, seatbelts are messed up now. They called me said if I fill out a survey with good reviews they would set a appointment to make it right. I did survey now no call to set appointment to make it right. I will never use or recommend this dealership to anyone. Horrible service

Transmission went out on my 2012 dodge durango at 70000 mile had 100000 mile drive train warranty, they had my car for about a week rebuilt my transmission under warranty and got me a rent car that was covered by warranty the only reason i gave them 4 stars instead of 5 was i could never get them on the phone for status updates i was real close to the repair department so i would drop by there and check it out but as far as work on the vehicle in a timely manner they need 5 star

having working in auto dealerships for 48 years my experience was great glad the upper management allows the under management the ability to take care of their customers without having to get approval from above.

I came in for my every 5000 mile service contract. It was a busy Friday morning to be fair; but I was there for 2 hours waiting. In that time 20 or more cars came and went. Now I understand that they did more than an oil change. There was also a tire rotation and a checklist they must follow. But as far as work done on the vehicle, there really only was the oil change and tire rotation. I will give you 15-20 min to do that work. I have NO idea what they were doing the rest of the time. It was only maybe 15 min before the vehicle was actually up on the lift. So they took 1:45 to do that??? Now I want it made very clear that the attendant that took my info initially when I arrived is NOT to blame in any way. She was the only one who came and gave me updates as the work was being done. I was very patient as well and didn't complain until it got to be over an hour on the lift. s a matter of fact if I had not said anything I would probably have been there longer as for the last 20 min, my car just sat there in the shop with no one doing anything or being anywhere around it. I felt sorry for her to have to deal with the matter. And one other thing, as I waited outside I saw quite a few people drive up and have to wait for someone to come out to get their info. One guy waited 10 - 15 min for someone and finally gave up and left. He had a baby in the back and couldn't leave sight of his vehicle. Other people waited 10 min before someone came out. I will not be coming back there for service. I will go to the other Jeep dealership on 35W. They are much better.

Employees were pleasant & the service was fast. They greet you at your car as soon as you pull to be serviced. I will definitely go back

NEVER NEVER NEVER buy a car from this location! I had an finance associate named 'TONY" that was rude and lacked personal skills!!! Tony didn't explain anything on my contract for care to while going through the paperwork. After signing all my paperwork Tony said "You car will be outside." I waited for over 45 minutes with no help from Tony and I finally called the sales rep down at the used car section to bring my car. Ramone the Finance Manager should fire this guy. Hopefully no one will ever have to deal with him moving forward!!! Also I have trying to get an appointment to get 2 things fixed that we agreed upon when I purchased my car and it has been going on 3 weeks now and can't get a appointment to fix my windshield and armrest. POOR POOR customer service!!!!!!!!!!!!!!!!!!!!!!!!

My salesperson was Darrell Belyeu and was completely satisfied with his professional experience. Darrell was real patient with my wife and myself and kept us informed on everything we did, we appreciated all his help. Thank you Darrell.

I took my car in on a monday around noon to get the AC looked at. The had a line for acs and the man helping me told me that if I left it it would be done the next day so I left it. I wasnt offered a loaner car or a rental. Tuesday comes and around 5 pm I called to get an update on my car, they hadnt even looked at it. Weds morning around 11am I called for the status, still hadnt been looked at. Weds at 1pm I picked up my car from here and took it to another shop because there is no reason I should have to wait over 3 days for something that should only take a few hours.

Was very unhappy with this experience over all. We couldn't find a parking place so we called and someone told us that we could find what we were looking for over at the used car side so after getting my toddler and pregnant self into the used car side we had a run around because the people standing around at the front didn't want to help us because we had spoken with someone on the phone even though they hadn't given us his name and we just wanted to look at something specific. Finally they tracked down a phone person and we had to wait for him to get off a call and hen he still didn't remember speaking to us and turns out the car we wanted to see wasn't even at this place but over where we had started so we needed to load back up and drive that way. Once we finally parked and went into the other building it took an inordinate amount of time to get ahold of someone to speak with and then they left for a really long time to pull up the car we wanted to see. Finally they said it was outside so we go out but no one has the keys so they leave us standing outside while someone goes to get it. It was warm and again I'm very pregnant and have a toddler getting fussy and there was no seating or anything. After a long time someone came out and said they couldn't locate the keys so needed to get keys to a different one. (Why didn't they just bring out the other keys?) so they go back inside leaving us outside to stand. Toddler getting pretty restless and belly really heavy after another really long time I go in to try and find someone and see the guy standing around. I walk over to him and overhear him asking someone to please go get the keys to the van we wanted to see. This guy said he need to go out and get the number of the vehicle first. - what had they been doing before I walked up to them?? It took another really long time but eventually we did get to see the car and it was fabulous. I'm definitely wanting to get one but wouldn't buy it from here because they seemed so unorganized and didn't value the customer experience at all. On a side note we eventually were able to go sit in a kids area and the toys seemed noticeably filthy like they hadn't been cleaned ever. No particular person was rude or anything, I'm sure everyone was doing his best and there maybe were outside factors or something (I like to give benefit of the doubt) but it absolutely could have been handled better.

Has turned out to be a good dealership.

Jycen Lofton was great..i love my 2016 Jeep Cherokee..

Steve Roeder finished the sale of my car and he was very friendly and very helpful in gettingwhat I wanted in my car.

Really appreciate Steven down at AutoNation who helped me purchase my truck. Will be referring friends and relatives who is in the market for a new vehicle sent his way!

Very personable and patient person! Andre made my first car buying experience a great one. And he was so honest with me about pricing and how the whole process goes.

I went to this dealership just to look and get pricing, I explained this to the salesman. I told him the car I was interested in, we found it and he offered to let me test drive to which I agreed. The salesman seemed young and not very knowledgeable about the car but I'm not going to fault him on that because we all were new employees once. He asked for my driver's license for the text drive to which I agreed, we went for the test drive and came back and here is where things go down hill. Once again I told him I was just here to look and get pricing he said okay have a seat and I will be back with a general estimate on the average person credit. He comes back I look it over and decide too much for me right now I express this and I also ask for my driver's license because it hasn't been returned to me. He says okay I'll be right back he comes back with another employee finance guy but not my driver's license. I listen to the finance guy we talk he asked me if I am willing to trade in my car I replied I dont know my car is paid for and it never hurts to have an extra car. He asked if he could see my keys real quick to get my vin to see about trade in prices I say okay give my key and the finance guy and the sales man go off to crunch numbers. Still no driver's license! I wait 20 minutes find the sales man explain that I have some where to be at 5:00 PM and that I need my keys and driver's license it's about 3:20PM. Another 10 minutes go by, nothing the floor supervisor approach I explain to him I need my keys and drivers license because I need to go. The saleman pops back in stating he has a car outside for me to look at and I express in an irritated manner No! I need my keys and driver's license now I need to go I have told you I have some where to be at 5pm! Now another employee approaches me asking what the issue is so at this point I'm done, I loose it I told her I felt like I was being held hostage because no one would bring me my keys or driver's license! She says okay I will find them which she does it's now almost 4pm. It doesn't take all that to make a sale, some where there's clearly a lack of training in customer service. All he had to do was bring me my items the 1st time I requested them and made contact with me at a later date, holding me hostage in that manner will not change my mind as stated I came to look and get quotes.I will never be returning to this dealership!!

Worst decision ever on buying a truck. The sales part was ok, but financing are complete jerks. They have no respect for customers , they don't care what customer want and if you complain they get offended. Once the sale is complete they treat you like crap.

YOU REALLY DON"T WANT TO KNOW HOW WOULD RATE YOU AND AUTONATION I HAVE BOUGHT 2 OTHER TRUCK FROM U ALL AND DID NOT HAVE MUCH BETTER CREDIT THAN I DO NOW BUT EVERYONE THERE FROM THOMAS THE SO CALL GENERAL MANGER ALL THE WAY DOWN TO U THE SALEMAN LIED TO US ABOUT EVERY THING

The whole process was fast and easy. The salesman was very friendly and worked with me. He made sure I left with a car that day.

Staff is very friendly and quick on getting the vehicle I wanted in a timely manner

How can a car manufacturer stay in business by putting out crappy vehicles. The RAM ProMaster is the biggest pos on the road.

Fixed my car with warranty with no problems at all. Awesome staff.

Don't waste your time or money here. Shady dealership who look for any opportunity to screw you as a buyer. I purchased a truck here and they've been the absolute most difficult dealership to communicate with ever. They tried to get me to sign without the agreed upon repairs I caught it and pointed it out, they were visibly upset that I foiled their plan. TB proceeded to promise me it would fixed before delivery. 4 hours later we leave the dealership with a promise note that they'll fix it. I live 90 minutes away and needed to pick up my child. Here we are 3 months later and not a single repair has been done. They advertise a multipoint presale inspection, total BS. My truck needed new brakes, new thermostat, alignment was so off the tires failed inspection for interior tread wear, upper control arm snapped, all shocks were shot, the radiator fluid level was extremely low, brake fluid was worst the technician had ever seen. The dealership didn't perform a state inspection on the vehicle and couldn't get registration transferred because of that. The only call I ever get is the front desk girl asking me to bring it in so they can get it inspected. I asked her to get the other repairs scheduled simultaneously and the calls stop. I have no registration or inspection, my dealer tags are already 3 weeks expired, and zero effort has been made to rectify their wrongs. I've called and emailed 3 different people at the dealership and not a single one of them returned my calls or emails. DO NOT GO HERE THEY WILL SCREW YOU ANY CHANCE THEY GET. YOU'VE BEEN WARNED. DO NOT MAKE THE SAME MISTAKE I DID.

The employees look at you & when you say Hey I need some customer service they want to have an attitude.Plus gave me the wrong part I WILL NOT return here nor do business with AutoNation if you have to be the rich white to get treated right here.

I had the pleasure of visiting AutoNation in NRH and working with Vetone Jones. I purchased a 2008 Volvo XC90 and was told it had a problem with the check engine light. Mr. Jones assured me that they would not release the vehicle until the problem was fixed. It took 4 days but the problem was solved and a new engine was purchased and windshield with no additional cost to me. I really like that they got a new engine and did not try to keep patching the old engine and I have my SUV it drives like a dream.

Looking and found a car in my price range she's so thrilled, lovin it.

Avoid this dealership. I have been working for 6 weeks trying to get some things they promised me after I bought my car. Do not do business here.

WORST management and customer service I've ever experienced . I was told it was a done deal and come on up when i got there i was the wrong person. I will never spend a dollar there go see CLAY great people

My visit on a vehicle recall began on a negative note, as I as informed by the service rep that even though I had a 7:30 appointment, my vehicle would not be repaired until the following day in the afternoon. After hearing my complaint about making an appointment which the dealership could not keep, the service rep promised to make an effort to expedite the process. My vehicle was ready in less than four hours. THAT is customer service.

Overall, I felt very happy talking with the service department and having my vehicle serviced with them. I came to them with three issues, two of which could not be fixed, but that was OK. They explained everything to me professionally in a way that made sense and left me feeling great. The other issue that fixed and I have not had an issue since. Very happy customer on that front. The only negative thing is that I was told on a Friday morning when I dropped it off, that it would be done on Monday afternoon. Well, they didn't start working on it until the following Thursday so it took nearly a week to complete. Any longer and I would have had to have altered plans (I was leaving the country and needed the truck back to get to Galveston.) Ultimately, I got it back in time, but just wished they had been more accurate in their prediction. I guess being so busy means they're good. They did provide a rental and paid for every day. Ultimately, I would go back.

Took my truck in last week for an oil change and tire rotation. Not a problem. I also had a warranty repair and the adviser said I should bring it in the following Monday @ 7:30 AM, which I did. After not getting a status update, I called, around 4PM to find out that they hadn't looked at the vehicle and that it could still be a couple days before they got to it! Living 25 miles from the dealership posed a problem! I told them I wanted my truck back and was told it would be pulled up when I got there. When I showed up, around 5:45, not only did they not have the vehicle ready, they had trouble finding my work order, and then finding my truck, and then my keys! While very convenient to where I work, I will not be back. Hopefully, I'll be able to find a dealership who understands customer service and will take care of my warranty problem.

great experience at autonation with Hector Nunez. He was a great salesman and made the process quick and easy!!

I went in to auto nation and I worked with Charmaine, I had an appointment with Paola but she was with another customer when I arrived so Charmaine helped me, it was the worst experience I've ever had in car buying, I used to work for Ford as a saleswoman and this was awful... first we walk in and she breezes past us until her boss told her to greet us, no biggie, what pissed me off was the fact that it took from 1 pm to 3 pm just to get a freaking menu!?!!! Not even the official after your credit being run here's an actual menu---no---this was the initial menu based on average customer credit that took that long to be brought, It was a mess and then she left us outside to get something inside and it was rainy and freezing that day... I would love to buy a car but every time I think of going back there and dealing with that I get pissed...I was there from 1230 pm to 5 for nothing, saturday wasted

Steven Roeder was great. Definitely the guy who knows what the best deal is for you and your situation. He listens to what will best benefit you and not just what he wants you to get.

Good sevice in a timely manner.

Thanks to Steve for helping me get out of my 2014 Ram truck that had been in the shop for 3mo with air ride suspension problems. Very satisfied with my deal!

Always friendly, courteous, and helpful. They have the standard 'would you like xyz upsell' but they're not pushy. Have had Jeep since 02/14 and they're the only shop to do the maintenance. Used to be Allen Samuel.

This was a quick process. Adam was friendly and efficient. The finance department was helpful making it easy to close the deal and be on our way. Which is what we wanted.

I was dreading having to buy a car, but Steve Roeder made me feel very comfortable with what is usually a very painful process. Steve was able to get me into the vehicle I wanted any way he could. He's a very energetic, positive person. He even stayed and programmed my phone into the Uconnect. Then Corey Stokes in finance was also very helpful in the process. He is extremely knowledgeable and answered many questions after "thinking about my purchase" that confirmed what Steve told me. Great, great experience. Will definitely be back!

I've never seen a service department so unprofessional. The service deptment, Was great when it was Allen Samuels. I would not recommend this dealership to anyone. Waited 45 minutes to have my car brought around.

Worst car buying experience I've ever had.

Dropped off my vehicle and was told by service advisor to wait in the waiting room while he called rental car company to pull my vehicle around. He said it would be a few minutes. After 1 hour passing by I went to a different service advisor (the one who help me was not visible at time) and he stated rental car company was not called.

Good dealer friendly service helpful prices are fair

It's sad that you have to call repeatedly to get someone to talk to you. It was such a hassle to get one answer. Literally took me 3 hours to talk to someone without be "transferred" to a voicemail. And when they say they will work on something the next day, don't hold your breath.

I will never do business with them again. My RAM 2015 had a bolt come off the steering assembly while I was driving in a parking garage. I didn't realize what that was at the time. Had to have the truck towed to the nearest Dodge dealership per the Customer Care 800 number. The truck was purchased new and currently has roughly 19,000 miles on it. Customer Care and Keena the service advisor told me this wouldn't cost me anything since I hadn't gone over 36,000 miles. It was towed to them on a Saturday December 17th around 9 in the morning. I then had to call them on Tuesday AND Wednesday because I hadn't heard from them (yes, I had to call them). After begging Keena Wednesday she agreed to talk to the Service Manager to see if it could get looked at that day. Later that day Keena calls back asking me, "what I had had done to the truck" insinuating that I had work done to it, which caused the bolt to be removed. Seriously?!? She then transfers me to Collin Baker, the Service Manager, who over the course of 12 days (that's how long they had my truck) accused me of having had someone remove the bolt at least 5 times. This may shock Collin, but their are honest people in this world. I truly don't think they understand what "customer service" means. Finally after 12 days, no meaningful updates "your truck hasn't been looked at yet", and a $300 bill (Collin Baker said none of this would be covered by my warranty) my truck still wasn't fixed. So finally, on December 28th I picked up my truck (unsafe as it was to drive) and drove it to another Dodge dealership. This was my worst experience since I had my first vehicle 20 years ago. I do NOT recommend this service department.

Horrible salesman. Very rude

This one goes out to Steve Roder who has gone above and beyond to help me with my new car! He is always so professional and accomodating, and the best part is that he does it all with a smile! I have been in Food and Beverage for 20 years and I truly appreciate the genuine hospitality! Keep up the great work and Thank you!

It was a pleasure doing business with Jycen Lofton he found what we needed and we bought a new Dodge truck we love it

Horrible sales staff, they feed you lies and then don't back up what they tell you. Management at the store gives the response of " nothing I can do" and thats the end of the conversation. Whatever you do, purchase your vehicle from a different dodge dealer.

They help me out so much an put me in a jeep that's perfect for the family

Took over 3 weeks to get the part in our hands, when it should have taken 1-2 days. Terrible mishandling of my order. Hours of perpetual hold upon trying to talk to their parts manager. Get cut off while "holding" half of the time. In their defense, I can't imagine working at a Dodge dealership. Every single one of their designs SUCK!

Sales is great, just don't go to the service department! They are slow and un-professional at best and seemingly malicious at worst. Use this service department at your peril, just don't be surprised when your vehicle is returned dirty and with trash inside. This dealership must make some employee changes or expect to see more and more negative reviews.

Just didn't like them.

Sales is great, just don't go to the service department! They are slow and un-professional at best and seemingly malicious at worst. Use this service department at your peril, just don't be surprised when your vehicle is returned dirty and with trash inside. This dealership must make some employee changes or expect to see more and more negative reviews.

Very pleased with the entire car buying process. Customer service was really good and would suggest this dealership for buying a new Jeep.

Salesman (B. Pennington) was great! Delivery process was smooth, easy. Getting license plates put on was a lesser experience but OK. Customer lounge could use some attention - coffee pots were empty.

To put it short and sweet, I would not go back to this dealership if they offered me free oil changes!!

Very courteous. They took good care of me. Only bad thing I could say is I had to wait 1 hour and 30 minutes. Not too bad for an oil change and rotation on a Saturday afternoon.

If it were possible to give negative reviews, then they would receive them. Let me start by saying that I am not one to write bad reviews, but I hope that by sharing this review that Autonation will work harder to provide better customer service in the future. I originally purchased my 2014 Jeep Cherokee at Toyota of Fort worth, but my Jeep had a factory recall so I contacted Autonation for the recall "repair". I contacted Autonation two weeks before scheduling my appointment and informed the scheduler that I would need to get there as early as possible so that I could be in time for work. The Scheduler assured me that they would have everything ready for me to go when I arrived (ie. paperwork and rental car). I arrived promptly at 7:30am the time that the scheduler assured me that Enterprise Rental car would be open and have a car available. When I arrived on time for my appointment, the Autonation service department representative who met me at my vehicle couldn't find my appointment in the system, was not aware of the recall that I was bringing my car in and the experience was just completely unprofessional. When they finally "located" my appointment, I was told that my rental car would be there in the next few minutes. Needles to say, my enterprise rental car which is within viewing distance of the Autonation dealership took over 25min to arrive. This first experience with Autonation was not pleasant but I was willing to look past the confusion. However, this quickly changed, when I got my vehicle home and realized that there were black scratches on my front bumper which were not there when I originally took my vehicle in to Autonation for the recall. I spoke with the manager Collin who requested I bring my vehicle back in and that he would repair the marks on my car. Collin did as he stated and my car came back without the marks. On my first visit, I had paid for my oil to be changed and tires rotated. As I was reviewing my bill, I noticed that I had a Misc charge for my recall. As I looked closely, the fine print stated, "dealer is not authorized to perform recall repairs on non-dealer brand vehicles." What a minute! I have a Jeep Cherokee and this is a Jeep Cherokee dealer....hmmm. Although it was only a $6.36 charge, it is simply the principle. This dealership obviously does not pay attention to detail and doesn't take it upon themselves to ensure quality customer service. I will never be returning to dealership for any work on my vehicle much less any future vehicle purchases.

This has to be the worst possible service department known to mankind. On November 12, 2016 I took in my vehicle in for a routine check engine light. The dealership told me the problem was with the Engine Control Module, and the Transmission Control Module, and both of those computers had been replaced. I Picked my car up Thursday November 17th and not 2 days later while driving, Saturday November 19th, the transmission computer the dealership replaced went haywire. My car over revved to the point it almost blew the engine, and from that point onward, it would no longer shift out of first gear no matter what. I tried for hours to get a hold of the service department, but to no avail. They did not answer their phones no matter how long I waited on the line. I ended up having to call sales to be given any attention. A salesman gave my information to the service department and assured me that I would be contact, which did not happen until 5 and a half hours later. I tried calling the service department again multiple times, but again I was never answered. Finally I had to call sales again and eventually got in contact with the director of service. He did manage to get my car towed in for free so I at least got that benefit. At the dealership I was given a loaner car. It had recently been washed, but the inside was filthy. All the controls were grimy and dirty, and the car absolutely reeked of marijuana. I picked my car up the next Friday, the 25th, and they had fixed the problem with the transmission computer. Then again on Tuesday November 29th, my engine light came on again for the second time after receiving my car back from this dealership. I tried contacting the dealer's headquarters, but all my attempts have been snubbed. Nobody will return my emails, or make any contact with me whatsoever. This is truly the epitome of terrible customer service. This dealership simply cannot fix any problems with my vehicle without causing further issues. Unless this is the last Dodge dealership in existence, I would recommend you avoid this place like the plague.

This has to be the worst possible service department known to mankind. On November 12, 2016 I took in my vehicle in for a routine check engine light. The dealership told me the problem was with the Engine Control Module, and the Transmission Control Module, and both of those computers had been replaced. I Picked my car up Thursday November 17th and not 2 days later while driving, Saturday November 19th, the transmission computer the dealership replaced went haywire. My car over revved to the point it almost blew the engine, and from that point onward, it would no longer shift out of first gear no matter what. I tried for hours to get a hold of the service department, but to no avail. They did not answer their phones no matter how long I waited on the line. I ended up having to call sales to be given any attention. A salesman gave my information to the service department and assured me that I would be contact, which did not happen until 5 and a half hours later. I tried calling the service department again multiple times, but again I was never answered. Finally I had to call sales again and eventually got in contact with the director of service. He did manage to get my car towed in for free so I at least got that benefit. At the dealership I was given a loaner car. It had recently been washed, but the inside was filthy. All the controls were grimy and dirty, and the car absolutely reeked of marijuana. I picked my car up the next Friday, the 25th, and they had fixed the problem with the transmission computer. Then again on Tuesday November 29th, my engine light came on again for the second time after receiving my car back from this dealership. I tried contacting the dealer's headquarters, but all my attempts have been snubbed. Nobody will return my emails, or make any contact with me whatsoever. This is truly the epitome of terrible customer service. This dealership simply cannot fix any problems with my vehicle without causing further issues. Unless this is the last Dodge dealership in existence, I would recommend you avoid this place like the plague.

5 Business Days to replace a battery! I purchased my Jeep from another great CDJ dealership, but when the battery failed after 12 months, this was the closest dealership to my husband's work location. It went in on a Tuesday. And they didn't even look at it for days. Even after repeated calls. My husband picked it up the next Monday after he called to ask if it was ready. (they said they called our old phone number (disconnected) even though they had current cell #s). The high point was that they gave us a loaner.

My initial experience was fantastic. The sales team went above and beyond to the point that we literally changed our plans and stopped looking at other cars and dealerships. The entire experience went downhill from there. First the finance manager was unprofessional. He insisted on pushing extra add ins, some adding 50% to the payments. When I repeatedly told him no and asked him to please stop doing this in front of my son, and informed him that I simply was not going to add to the payment as I was at my maximum already he switched tactics. He also refused to stop telling me it was his duty to make sure I see the value and add these services. He insulted me and made it clear that 4 out of 5 people take advantage of the great offers (statistics do not bear this out) and he couldn't understand my hesitancy. He was very pushy. The only reason I did not walk out was my son was very excited and that I didn't want Rose who was our sales person to lose a sale for this unprofessional person. The next problem was getting the plates. The first problem was the way they treated my son. I will NEVER forgive this or refrain from sharing. When my son showed up to get the plates he was ignored and felt insulted and hurt. He is 17 but still deserves to be treated with respect because without him this car would not have been purchased. He finally left forcing me to have to go in with him. Next was my negative experience with Chrysler financing. We made our payment right before the due date. A day of two afterwards I get a harassing call from a debt collector. He indicated I did not pay my bill. He was agressive and rude although he did mello put when I made it clear I had made the payment but would work to figure out what happened and get them paid. Interestingly he would not allow me to email any proof that I had made a payment. I had to go out to Kinkos because they only accept faxes. Regardless we figured it out and the payment was made. Then a week after we resolved this I start getting more harassing calls from a debt collector. I call to find out what happened this time and was told nothing was wrong and that they did not call me. When I explained that I literally used the same number to call them back they finally let me speak to a manager who reiterated we were current with our payment and that he would look into this. THE BOTTOM LINE IS THAT I WILL NEVER SP ND ANOTHER DIME WITH AUTONATION. I WILL DEFINATELY CONTINUE TO SHARE MY CONCERNS WITH FRIENDS AND WILL NOT RECOMMEND THEM. Good job Autonation. It's a shame because you have an outstanding sales team.

Bought a truck, traded my car. 30 days to make my payoff, forced to make payment on 2 cars, now damaged credit and still have no formal paperwork showing who financed my new truck.

Don't know much about this place.

Awesome sales guy got my wife into a new jeep very quick thank you for great experience

Went into autonatoin in NRH looking to trade my old truck for a new. Steve was my sales man he did an amazing job by working with me and getting me into my new ride. He worked his tail off to get all the numbers right to where I wanted them. I've taken 5 other customers to him and he did the same for them. I would recommend going to autonation dodge in NRH and talk to Steve he can get you want you want.

Steven Roeder was nothing short of the person I want to buy cars from the rest of my life. He really helped me out more than I have ever been helped out before. I was in and out with no problems at all! Keep this guy because my business will follow him!! Thanks for everything Steven!

Love my car ...Allen Samuel's customer service was so much better than AutoNation. May have to think twice about buy another one of their cars....even the simplest thing as getting a tire replace takes DAYS now!!

The service department is horrible waited for over 30 minutes just to have someone even help me. Then have to wait over 2 hours just for a oil change.

It was great, they got me the deal I needed and the truck I wanted

I went up there to have a recall performed on my car. They put me in a rental and Chris called Enterprise right in front of me. He was like it will be fifteen minutes but it seemed weird because of how he talked to her on the phone. I waited forty minutes with my one year old for Enterprise. In the waiting room another guest was like it always takes forever, she believed it was Dodge not Enterprise. I didnt think it was Dodge. Finally was like I have stuff to do, what is going on? Chris had someone give me a ride. I get to Enterprise and ask what took so long, she said she told Chris she the only one there she couldnt pick me up. I just think what an inconsiderate waste of my time Dodge was. Plus I had my baby there, are you for real??? Chris is gone now thankfully. Hopefully they don't continue to do this to others because i believe i would have just sit there however long I was willing and am glad I said something.

A salesman here named Steven Roeder didn't have the vehicle I was looking for, but still took the time to find a fair trade value for my vehicle. He told me what a good price for the vehicle I was looking would be and ultimately gave me the leverage needed for negotiations on my brand new car. I owe my new vehicle to him, even though I didn't buy through this dealership. That speaks volumes about his character as a salesman. When my wife is ready, we will be getting her car here for sure. I had to take the time to point this guy out. I've never heard of someone doing that knowing they wouldn't make a dime. Thank you guys, you really are training some good car dealers

Dropped my interest rate,payment and insurance also went down. Not exactly the vehicle I was wanting, but that is due to my credit. One of the best experiences I've had at an auto dealership. came in on a Saturday at 9 am and was out the door by 11am. didn't feel pressured and was treated with respect from the top down, every one I dealt with was professional and polite.

They played me well and suckered me! September 30 2016 I purchased a 2016 Dodge Ram Rebel from this dealership. First off they sold me a "new" truck that had 1,700 miles on it which I truly regret accepting. I drove it for a week and a half only to find out when I went to fill it up with gas for the first time that it would only take a quarter of a tank then would shut the pump off. Which was odd because when they filled it up for me the day I bought it, the sales man told me he had trouble "at the pump" but didn't explain it was with the truck. So I immediately took it in and they gave me a rental. A week later after hearing nothing from them I called only to find out they had sold me a damaged truck, the fuel tank and fuel pump were damaged. To make matters worse, they hinted towards it being my fault. Some customer service huh, but of course I explained I only had it for a week and plus it already had 1,700 miles on it when it was sold so someone obviously had driven it a lot before it was sold to me. The truck was not from this dealership, they actually picked it up from a dealership in Ennis. With that said they told me they would get back to me after they investigate this. What the hell??? No returned phone calls no help from my sales man, managers blaming each other for the delay. Absolute run around! Now almost mid November 2016, over a month later since I took it back to the dealership on October 14 2016 for warranty and I still do not have my "new" truck. It is apparently still sitting in the shop not touched until the dealerships decide to find out which dealership is going to pay for this work to be done. They are also still trying to play the "we don't know if you might have done this" card too, even though they sold it to me with this damage already done. I'm so stressed and saddened that I can't even enjoy the new truck purchase and now have no clue if I'll ever get this damaged truck they sold me, fixed. I've called the service department manager multiple times begging for an update and told "I'm still waiting on the sales department to tell me what to do." So I called the sales manager myself and he ensured me this would be fixed ASAP and he would call me back, yet no call and no solution. I've called corporate and no help either. At this point my first payment is due and I only drove it for a week and now still a month later I'm in a rental. Not only all this but they also messed up the transfer of my MILITARY DISABLED PLATES, that they promised they could easily transfer for me at the dealership. I'm going to take this as high as I need too. I've reached out to Dodge and have a case manager helping me fight this! The lates word from Dodge yesterday was it would be fixed yet the dealership is still sitting on it, maybe just to piss me off. Just an absolute horrible situation. I wish I never traded in my perfectly great truck that was paid off, for this drama and headache.

They deleted my last review that said the sales person & sales manager wouldn't return my calls or emails that I was looking for my license plates. I bought the truck 3 months ago still nothing. I get a call from someone the other day saying my truck was never inspected for some reason and I need to bring it in. I DROVE 4 HOURS FROM HOUSTON TO BUY THIS TRUCK IM NOT BRINGING MY TRUCK BACK FOR AN INSPECTION. Guy said he would have someone call me to set something up in houston. I've called him back twice and he's told me someone would call me, that was a week ago. If I have to call again I'm going to raise hell I want my plates and my title!! Pathetic experience all the way around! I used to be in the car business and this is PISS POOR SERVICE

ask for JJ in Sales. he was super helpful and patient and made sure i was happy with my new Jeep Cherokee Overland.

One of the worst experiences I've ever had in this place screwed me more than I could've imagined like I got my car back and things that were not wrong with my truck does not open on my car let alone that you cannot call them or get a hold talk to them because their phone system does not work you will sit on hold for the whole time and no one will get your call this has the worst customer service ever do not take your card not car repair not go to the service and parts do not buy a car do not care about you but this sounds weird I'm typing it with my talk to text so I apologize but do not go to AutoNation

I called for a part, WAITED ON HOLD FOR ABOUT 15 MINS, and they said they had it. I drove over 30 miles to get the part, get there, and now they say they don't have it. Not a competent dealership.

Salesman and sales manager I did the deal with won't return calls or emails. All I want to know is where my plates and title are. 2.5 months and nothing

My Jeep that I've had since 2009, in which I purchased in Georgia is fine. However, my recent visit with the staff and service at the Jeep North Richland Hills location was ABSOLUTELY AWFUL!!! After I made the appointment for service on a recall, the service technician could NOT find my reservation. Then I was told that my vehicle would be ready in 2-5 days, just for them to check to see if there was dust in the clock spring for my airbag, as they were already backed up. The price that I was previously quoted on the phone by a service technician, to request a separate look into a diagnostic for my car key, was incorrect when I arrived at the service department. The new employee told me that this was not a problem to correct, and they could take care of the quote I was promised. Moments later, after returning to get things out of my Jeep once it was dropped off, the same service technician was knocking on the window of my rental, again stated that he was the "New guy", and that they actually CAN NOT HONOR what I was quoted (which was a $45 difference). Two days later (although only a 0.2 hour diagnostic was performed), I arrived to pick up my vehicle and there was not a single customer service technician available or eager to provide me with any details specific to my service recall. The receptionist tried to interpret what my receipt stated, but was unconvincing as she was unaware to what was SPECIFICALLY done on my vehicle. When I called a few days later to get a better answer, a different female representative stated "I don't know why your receipt in front of you is different than the one I am looking at?" It then took roughly five to seven additional minutes while I waited on hold on the phone, for them to find someone qualified to answer my simple question. After declining the quote of approx. $300 to diagnose and replace my 1 car key, I was able to order 2 of the same keys online for $30, then have both cut and programmed at an independent location for $110 in less than 1 week. Lastly, to top everything off...the rental car location that they partner with (Enterprise rental car) charged my credit card A SECOND TIME when I brought my vehicle back, INSTEAD of returning the refundable rental deposit. I then had to correct this issue a few days later. The customer service is poor at Jeep North Richland Hills (as I also overheard a separate service representative complaining to his co-worker about while I was waiting on my rental car), and the staff is not motivated enough to perform the basic requirements of their job. There was also NO "good-faith" effort attempted to possibly regain this first-time customers business in the future. I hope to NEVER have to return to a Jeep dealership (as I DO NOT TRUST THE INFORMATION PROVIDED), and in the event it is absolutely necessary, I most certainly WILL NOT EVER RETURN TO JEEP NORTH RICHLAND HILLS!

I purchased a Jeep Grand Cherokee in July and opted to pay to have my wheels powder coated black. Due to contractor error is was done incorrectly. After the dealership failed to tell me about this issue, they also failed to tell me that my car wasn't ready to be picked up and couldn't "find it" when I arrived. After this dealership caught the error and promised to reimburse me for the cost of the powder coating since I would have to wait even longer for my vehicle to be picked up, they gave me a check that was short $180. After multiple phone calls since July, I still have not received the portion of money that was promised to me.

Have called this place a million times trying to see the status of my car after a week of waiting for the "three day waiting period". Service here sucks and I do not recommend bringing your car here for repairs.

Our salesman Tommy Scott was great to work with. He walked us through every step of the buying process.

I miss the way things were when this location was Allen Samuels Dodge. I have bought 3 vehicles from this place and have been an active customer for the past 10 years. I will not go back. They combined the oil change service with the rest of the service department. They increased the price for an oil change over 10 dollars while reducing the services they provide. I did not feel welcome while i waited for an hour for them to provide the oil change service to my van. Auto nation has run this location into the ground. Thanks sooo much. 😠

Bought a new Scatpack Challenger from these guys. Price was right, but they didn't have anyone available to make me an extra key that night. No problem, I can just come in next week and get the key. They even offered to pay for my gas. When I went back to get my new key, we also signed the paperwork to cancel the extended warranty. Service kid has to take my car around back to refuel it and revs the car up to around 5k rpms and drops the clutch in the service drive through. Of course I complained, but no one really cared. A few weeks later, they still haven't cancelled the warranty. I called and left multiple messages and no one would return my call. I ended up speaking with the sales manager (who claimed he was the general manager and the highest authority) and he promised to take care of it. I emailed him and sent text messages to him over a two month time frame trying in vain to get him to find out a status. He then tells me that they lost the paperwork and I will need to resubmit it. We ended up calling the corporate office and find out that the sales manager lied to us. Corporate is unable to even contact the general manager and we are now waiting on the district manager to help resolve the issue after a 3 month wait.

My husband and I purchased a used truck that is amazing!! Dodge 2500, only 35,000 miles. Great deal!! Until... we have only had this truck less then 2 months and it is in the shop twice. This time they can not find the paper work showing I have the extra warranty. I pay $45.00 per month for this warranty. I have called and left 6 messages for 6 different people and not 1 person has called me back since Monday (10/03/2016) at 6 PM. Okay so a few days later we get the response from someone to contact the GM to get the problem fixed. I have called and left 3 messages for that person to call me back and guess what no one has called. They have now had my truck for 10 days and still have not fixed it. So I called the service department and was told the 60 day warranty they give all used cars will not cover mine because it is a major part. They are now waiting on my extended warranty to see if they will cover it. I have only had this car 2 Months and now I have to put a $4,000 part. That should have been covered. I suggest if you buy a used car you ask everything about that warranty we were told at sign on that it covered EVERYTHING bumper to bumper.

Great service, friendly and professional representatives

Called about bringing in my 2014 Jeep Wrangler for a rattling noise and a leak of some kind. Got told on the phone that I could not get a rental car that I purchased in my warranty until they diagnose the problem to make sure it was covered by my extended warranty. When I bought the car I was told it was a bumper to bumper warranty and their own employee told me on the phone that "ya the finance guys will tell you that to sell a warranty when it really isn't bumper to bumper". So I asked about making an appointment to bring in my vehicle in to be diagnosed and he said they don't do appointments that I just have to drop it off and wait, and that they are running a day behind. So I take my vehicle in on a Tuesday night hoping to get in line to be looked at Wednesday and the lady that helps us says "I don't know who you talked to but we are running 4 days behind". So I am supposed to go at least 4 days with no car?? Well she got it looked at that next day and lets us know it is a oil leak but they don't know from where or why and the ONLY mechanic they have there that can diagnose that problem won't get to it for 2 days. It's an OIL leak there isn't much of anything that leaks oil that wouldn't be covered by a warranty. But still unable to get a rental car. After a call to the manager the lady says ok we can get a rental car you just have to be there by 6 to pick it up. We were told it had all been arranged and the rental car place knew we were coming. Get to the rental car place and nobody had called them at all. The rental car place had only one car available and it was much smaller than the car I bought and paid for but had to take to the shop. Guess I was lucky they had that one car or I would still be without a car. The service department says they will call you and let you know this or that and you never hear from them until you have called over and over. I called the lady on her direct line over and over with no answer or call back. I called directly through the main number and get connected to the service department and she just happened to pick up the phone. That was the only way I got to talk to her. What in the world happened to customer service?? Don't you want to keep customers and get their repeat business?? I can't even bring myself to give them one star on customer service.

Called about bringing in my 2014 Jeep Wrangler for a rattling noise and a leak of some kind. Got told on the phone that I could not get a rental car that I purchased in my warranty until they diagnose the problem to make sure it was covered by my extended warranty. When I bought the car I was told it was a bumper to bumper warranty and their own employee told me on the phone that "ya the finance guys will tell you that to sell a warranty when it really isn't bumper to bumper". So I asked about making an appointment to bring in my vehicle in to be diagnosed and he said they don't do appointments that I just have to drop it off and wait, and that they are running a day behind. So I take my vehicle in on a Tuesday night hoping to get in line to be looked at Wednesday and the lady that helps us says "I don't know who you talked to but we are running 4 days behind". So I am supposed to go at least 4 days with no car?? Well she got it looked at that next day and lets us know it is a oil leak but they don't know from where or why and the ONLY mechanic they have there that can diagnose that problem won't get to it for 2 days. It's an OIL leak there isn't much of anything that leaks oil that wouldn't be covered by a warranty. But still unable to get a rental car. After a call to the manager the lady says ok we can get a rental car you just have to be there by 6 to pick it up. We were told it had all been arranged and the rental car place knew we were coming. Get to the rental car place and nobody had called them at all. The rental car place had only one car available and it was much smaller than the car I bought and paid for but had to take to the shop. Guess I was lucky they had that one car or I would still be without a car. The service department says they will call you and let you know this or that and you never hear from them until you have called over and over. I called the lady on her direct line over and over with no answer or call back. I called directly through the main number and get connected to the service department and she just happened to pick up the phone. That was the only way I got to talk to her. What in the world happened to customer service?? Don't you want to keep customers and get their repeat business?? I can't even bring myself to give them one star on customer service.

Josh was great to work with - upfront about everything (price, condition, etc). I would definitely use him again.

Great experience. They really worked to get me the best deal.

I took my jeep into this location to be serviced. While it was at the dealership, my jeep had been broken into and everything was missing right down to the owners manual. I have been trying to get this issue resolved for months! Not one person in the service department has been helpful in this matter and I have left multiple messages. Terrible Customer service. The only reason that I gave a two star rating is because the issue that we took the jeep in for was corrected.

I was an Allen Samuels customer for eight years. I am not an Auto Nation customer because of my service experience.

scheduled oil on my 2013 ram. Kevin was the tech who I have used for almost 20 years and the service rep (Javier) was top of the line. Will be back for next maintenance. THX.

Breanna was SO helpful and kind we couldn't of asked for a better experience!

Would give them zero stars if that was an option. They not only did not stand by a warranty, they were dishonest and I cannot say enough bad things about them. The experience was a couple of years ago, and I made sure to tell one person a day exactly how bad it was. If I saved even one person from dealing with Allen Samuels, it was worth it. Please save yourself the trouble of dealing with them, and Dodge products in general. Tom Hervey was the manager we dealt with and may be the least honest person I have ever had business dealings with.

After negotiating the price of my vehicle, I arrived at AutoNation to finalize the purchase. Their computers had crashed and they were unable to find the truck. The following day, I was asked by my salesperson to arrive later in the day because he had another customer he needed to attend to. After what had happened the night prior, I should have been his priority. I decided to look elsewhere for the truck. I ultimately decided to go ahead with the purchase at AutoNation, just to learn they could not sell me the particular truck because it had been damaged by someone at the dealership. I picked another truck with a different color because AutoNation did not have another black one. I only received one key fob. I was told they would find the 2nd key fob and overnight it to me. It was never found. They asked if I would come to AutoNation so they could make me a new key fob. I drove the 46 miles to the dealership just to find out that the service department had no key fobs and that I'd have to come back another day. I've had it with this AutoNation.

The service reps are friendly but our vehicle was not fixed when returned. They did send a tow truck to pick it back up and finally repair. I guess we'll see how it goes.

Excellent, no problems and wait was about 45min. about right for the work done. Will be back for next oil change and tire rotation.

Rose and Afton were both knowledgeable and experienced in all aspects of this sale, inventory, and trade-in. Would recommend either of these ladies to prospective buyers. I discussed my purchase on the phone prior to making the trip (about an hour for me). Satisfied with the information provided, I made the trip and am extremely satisfied with my purchase. A+ experience. Thanks.

Sales persons have great attitudes. They are very helpful.

Dishonest sales team, wouldn't recommend unless you enjoy wasting your time.

AutoNation made the Jeep buying experience easy! Thank you to Joshua!

My husband found a vehicle online we were interested in purchasing. I had to go solo with our 3 yr old to look at the car. The facilities are older and tired, but the people were outstanding. I don't need a fancy building when you are giving me a fair price and moving through the process efficiently. Joshua Veach was my sales consultant and I have nothing but praise for him. He was patient and applied no pressure. It's truly appreciated when a sales professional can just give me the walk through on a vehicle and let me make a decision without hovering! So far my family has been VERY pleased with the vehicle we received.

Went on line, saw that AutoNation Jeep in North Richland Hills (suburb of Ft.Worth) had a great inventory of Jeeps and several Renegades in Colorado Red, the very color I was looking for. Arrived at the dealership and spotted two right off one was a Sport and the other a Latitude, Walked into the showroom and was warmly greeted by Bryan Pennington. He invited me into his office and after a brief interview to hear what I was looking for, we went outside. He brought the Latitude over for me to look at. He explained the equipment package that came with the car and answered my questions. He was very knowledgeable. Went for a test drive. He explained the pricing and their deep discounted price since the Jeep was a 2015. I countered one time and we had a deal I got a great deal!!! It pays to do your homework and shop around. Thanks to Bryan and the great team at AutoNation North Richland Hill. - Jim C.

Salesman Joshua Lay and the team did a great job for us. Only drawback was the wait for financing dept, seems they could've have staffed up another person on the expected busy day they had at the end of the month.

Worst car buying experience ever! That's all I got to say about that 😒

thank you Jesse Aguilar expedited my Aspen for service. he s great !! yes. expensive. yikes. Thank you! !Denice

After almost a week, the $500 hold we placed on a Jeep (that we purchased) still has not been returned. There does not seem to be anyone who wants to come to the phone and discuss it, either. I would trust getting a phone call back if they actually called back when asked. I figured a $36,000 check would have covered it, but hey. Aaron Roeder, our salesman, had stated that we would have Sirius radio for 1 year and had discussed Bluetooth in the Jeep (Wrangler Unlimited Sport - S), which it has neither of. The radio he discussed was not even the radio in our vehicle. In our continued contact with him, I feel that we have been run around in regards to questions that we have had - "Oh I'm not sure, let me ask someone" and we never hear back, or "I'll get with him and let you know" and we hear nothing. Corey in finance was nice, up until we told him that we did not want the extra coverage, after which being in his office was very uncomfortable. I did not appreciate the patronizing questions about why we thought we didn't need it. Thankfully we did outside financing, so our time wasn't terribly drug out in there. My husband is active duty Army and was not told that we would need to bring his leave and earnings statement to the dealership (170 miles from Fort Hood) and Corey told us that he was "doing us a favor" by giving us the discount without making us have it right then. Overall, I would never buy another vehicle here again. My family purchased two new vehicles from Autonation Chevrolet in Austin at the same time in May and that long process was more pleasant than the two hour frustration fest we had at Autonation Chrysler Dodge Jeep Ram in North Richland Hills. If my husband had not had his heart set on this Jeep, I would have walked out.

I bought a new 3500 Ram, the dealership was great, they went about 350 miles just to go and get it, because the first truck was sold that we agreed on, and he said the the other one located had a few less bells one it. When I got it looks really nice. I was under the impression it had navigation because the first truck they found me had it, they I was told to set a time up to come back and they would show me how to use everything, I needed to find a place. Texted the salesman to find out how to use the navigation system. He responded back, " Your truck is just nav ready and you have to pay $699 to for it to work. Now my ABS/ Traction control light is on, I don't have even 500 miles on it. And the first deal they have $2000 more given to me for my trade, well when I left I found out after reading through the paperwork $2000 less for my trade. I had bought leather seating so we will see how that goes? They are to install it next week. Other then the few thing I feel the salesman was great, and I am geatful they found me the truck I wanted , but I feel they should have said it don't have NAVIGATION!!!

I have bought from several dealerships over the years and I can honestly say this is the most horrible experience yet. It started off bad. I politely asked them not to submit to any more than 3 banks. I expressed this 4 times. They completely ignored my wishes and hit my credit 6 times counting their pull against my credit. Jacob wheeler was my salesman. He was very pushy to the point it was annoying. I could not seem to meet the payment on the Dodge Ram so after several times of them calling me at work and my finding out about the hemi tick I did away with the whole thing. I found a few of the people including my salesman to be very rude because apparently with all the time they spent trying to make the deal upset them. Guess they forgot I was a customer.

Worse service EVER .. rip off.. don't ever buy a car here

Buying our Dodge Ram pickup from Adam Dekkinga at North Richland Hills, Chrysler Dodge Jeep Ram, AutoNation was an easy, enjoyable, positive experience. The dealership is so clean and bright, and we felt comfortable there. Adam Dekkinga was so helpful, professional and friendly. He really went "above and beyond" for us, helped to guide us in with directions, to program systems on our truck for us, and he even returned our rental car to Enterprise for us so that we could drive off the lot and home in our beautiful new vehicle. Thanks, Adam!

Quick friendly service. Nice waiting room with coffee and TV

Great while going through the car buying process. Very helpful. Afterward...well basically, it stands to reason if you work in the service dept. You shoukd probably provide SERVICE

Awesom Truck. Didn't know what I was missing. Overall truck, performance, gas mileage, price beat ford out hands down.

Didnt get van when promised. Still wating for the luggage rack to come in.

i changed dealers because of service...you did great....th only bad moment was when I ask for the mem's room...I was sent back into the employees area to use the restroom....if you are going to use th employee restroom...you mght want to check them out ...but the main thing is that service was everything I expected

took Jeep in Mon after work and dropped off. got back Wed after work though was ready Wed mid morning so very fast. a/c running fine now with new compressor and cooling fan. I do miss the bottled water in waiting area though.

Service here is AWFUL once owed by Allan Samuels where they didn't care about customer service then and now owed by Autonation where they still don't care!!!!! I took my 2007 Ram for a recall on the driver airbag and was told to make an appointment so I did the 2-3 weeks passed and July 18th came which was the drop off date so I left it and was told the repairs would take about a day and I'd have my vehicle back the same day. When I called to see if the work was finished I got the run around and could not get ahold of the service adviser (FOSTER WELCH) over my truck. Then when I was finally connected with him he said it was sitting in the back lot not even looked at by the tech yet and said I would have to wait another day. The next day came and I called again still haven't even touched my truck so I tell them don't even mess with it I'll come pick it up so soon I walked in I waited about 15 minutes before anyone even spoke to me and most of the advisers were on their cell phones and finally Foster said are you here to pick up and I said yes, gave him my info and he said will the tech just pulled it in and started working on it so it will be about a 20 minute wait. I waited an hour and no one came to get me so I walked out to the shop found my truck and asked the tech in which stall my truck was in if he's even touched my truck and he mopes around and say ugh I don't think I've touched it yet they just brought it around and said to get it done real quick but no he hadn't touched the truck then finally said well it should be good to go they wrote up the paperwork that took another 30 minutes. So I was mad and walked back out to see my truck in the same spot in the techs stall, as i walked out i was greeted by the service manager and asked how I was doing I said not to well and walked out he then turned around and said smart something to the service adviser closest to him. So now I see foster drive up with my truck and paperwork and he says youre all good to go and I signed the paperwork and left as i left i noticed my inurement panel glass was cracked and it wasn't before i dropped it off gave foster a call and told him and have yet to hear back on whether or not they will replace the glass they broke!!!!!!

I took my vehicle in for a standard oil change and rear differential service on 7/18/16. When my vehicle was near completion I was contacted by the service department stating that I had a leak coming from my rack and pinion. Keep in mind that I just had a brand new one installed 2 day prior from getting my oil changed. The technician {Kevin) showed my where the alleged leak was coming from and to have it looked at. I informed him that I just had it replace 2 days prior at this facility. His recommendations were to take it over to the wash rack, have them hose off the rack and pinion then check myself to see if it was still leaking. Really!? As a technician, working on a customers vehicle should be priority # 1. In my opinion you should never tell the customer to go crawl under their vehicle to make sure a part is functioning properly. That's why you put it in for service so they can do it for you and get paid for it. He should have either taken it to the wash rack himself or at the very least taken a water/spray bottle, cleaned the area, then checked the part for any leaks. I may start taking my vehicle to a local jiffy lube or smaller repair shop to have work of this nature performed. At least they will address the issues, top off your fluids and vacuum out your car.

Overall ok to good experience. Eventually got the truck I wanted after two trips. I had done all the work to locate, research and price so really didn't need a salesman other than go between to decesion maker. Had given up until a voicemail from sales manager prompted me to try again. Was greeted by Kerron (Salesman) and he was very quick and attentive to what I was telling him I needed the second trip. The "finance" guy was a little overbearing trying to sell the extended warranty but I understand that is his role but still wasted too much of my time. 6th vehicle from this location even though change in dealership. Suggestion; try to understand individual buyer needs and experience and adjust sales process as needed. IE: my priority was time.

I didn't have to wait very long and the service representative did not try and push services on me that I did not want. Overall a very smooth process.

Honestly, for the most part everything was done well! Customer service was good. However we specifically went over a dent in my hood that's been there since I first drove it off the lot on 2.17.16. When we showed the work needing to be done to the body shop manager the dent was included in the circleday defects, however when I picked up my Durango it wasn't repaired. It's very bothersome that first, Chrysler was saying it wasnt covered, when it's clearly been there since I bought it. I even notified my salesman when he made a follow up call with me a month later. He said he would set me up with service but he never did. Another disappointment. Again, the customer service is good, but the follow up, not so much. He said he'd schedule my service and I ended up having to call in. Then the dent wasn't fixed. It's and easy dent repair, it's very small, and I want it fixed. This car was $40,000.

Great experience buying a new car. Our sales person was awesome.

I had a great salesman that I feel went the extra mile to get me the terms that would work for me. It was great. Jacob Wheeler

WORST CAR BUYING EXPERIENCE EVER WOULD BE AN UNDERSTATEMENT!!! HAS NOT BEEN TWO WEEKS AS I BOUGHT A NEW JEEP RENEGADE FROM THEM, IT ALREADY GOT A FLAT ON THE HWY. TO MY SURPRISE, MY NEW JEEP DID NOT HAVE A SPARE TIRE, THE COMPARTMENT FOR IT WAS EMPTY. IT DID NOT HAVE FLOOR MATS, EITHER... WONDER WHERE DID IT ALL GO... THEY SAID THE CAR WAS DELIVERED FROM THEIR OTHER LOCATION. GLAD THEY DID NOT TAKE OUT THE RADIO WHILE DELIVERING. JUST CALLED THEM TO ASK IF IT CROSSED THEIR MIND WHEN SELLING TO LET ME KNOW IT COMES WITH NO SPARE, THEY GOT ALL RUDE (!!!) DO YOURSELF A FAVOR, STAY AWAY FROM THIS DEALER. MY BRAND NEW GOT TOWED AND I DO NOT EVEN RECEIVED A TITLE YET!

Experience was horrible , arrived at 11:45 to get a simple oil change. Was quoted one price after they started the oil change was quoted a new higher price. 2 hours later truck finally finished went to pay and price was even higher. Truck still not right, taking it to a real dealership.

Tania Gonzalez was our salesperson and I've never dealt with a more gracious and thoughtful person. I felt like I was a patient getting tender compassionate care in a hospital. It was an enjoyable experience and they all seemed to be genuinely interested in my satisfaction as a new truck owner. I would recommend Auto Nation and Tania Gonzalez to anyone.

Oil change should not be 50 dollars. I may have to find a new place to get my oil change

I originally went to the dealership on 6/29/16 because my battery light was on. (I had called the night before and the woman I spoke with suggested I use the express lane.) I explained to the technician, Javier, that additional lights came on while I was pulling in. I also told Javier that I had gotten a new battery a few months ago. He immediately told me that I needed to go back to where I bought the battery. I asked him to look at it anyway. When he went to look at my car, it wouldn't start. He told me that he would give me a boost and I should go back to where I purchased the batter and then come back to Auto Nation to get a new alternator. Using jumper cables, he gave me a boost and told me to get a new battery. My car died not even 1 mile down the road and had to be towed to Auto Nation. When I returned to the dealership, Rebekah was helpful and listened to the problems. However, the towing could have been prevented if Javier had listened to all of my concerns. In addition, I didn't need a new battery, it only needed to be charged. Advance Auto Parts charged the battery and were also able to tell the alternator had drained the batter.

Bryan made buying a car fun and easy. He has made a customer for life.

Absolutely the best car buying experience we have ever had! We will forever do all of our car and truck buying thru them! Steven Roeder was amazing!

First of all let me say that I was having the usual nightmare shopping for my vehicle,...some of these places make car sales a true nightmare,i.e., MacChurchill, Clay Cooley Nissan,...just to name a few,...then I got in contact with Shannon at Audi Plano who directed me to JJ ,...who tookover from their,...got my credit approved and Tommy who received me at the dealership did a great job during delivery, and generally everyone did a good job,...thanks!

I bought a 2016 Ram and the sale was smooth without any pressure , done the deal over the emails, then I came in within 20 minutes I done with all paperwork , the employees are very nice , clean place , location can serve both Dfw and ft worth area ,picked me up from train station, gave me a loaner truck similar to what I bought while my new truck waiting for add on accessories, next day they deliver my truck to my home because I live far and they want to make it easy to me , I really didn't expect those extra services , I definitely will buy from them again. Thank you

Recently under new management. Higher prices now. Would be three star but has lost its family ownership attitude.

Peter Bach went out of his way to help us find the exact vehicle we have been looking for! He not only found what we needed and wanted, but had all the paperwork together and ready to make buying the vehicle a much quicker experience than expected! He followed up to ensure we were very happy with our purchase and we are ecstatic! Thank you Peter!!!

The Service Department was courteous and attentive when my Jeep was in for an insurance claim, the turn around was pretty quick considering the number of vehicles in the shop. My Service Tech "Foster" was very knowledgeable about my vehicle and the mechanic as well. I am still having some problems with the Jeep after it was delivered but have been given prompt attention when I brought it back to be checked. The issue appeared to have been resolved but has returned today. If the issue was resolved I would have rated them a four or a five but I have to bring my Jeep back again so I give them a three..

I dropped of my Jeep at 8:00AM and Jesse greeted me immediately. He was very thorough and attentive and made sure that all of my concerns were addressed. He told me what to expect ahead of time so there were no unwanted surprises. He began with the end in mind and delivered what he promised. Check out was quick and easy, and I was on my way. I felt like a valued customer and am very happy with the service he provided.

Buying the truck thru Tijan went fast and easy. Tijan didn't try selling me something I didn't want or couldn't afford, listened and stuck to that, getting me the best deal he could get for me. I was in and out in less than 2 hours, after the initial contact thru the internet. No complaints and if their service dept is as good as the Tijan, will defiantly be going back when the time comes to buy again.

Great services and deals always a good experience buying a car from Steve Roeder

My experience and service at this dealership was good and within the time promised.

Awesome job. Quick service for an oil change on a late Saturday morning.

I actually live closer to the Alliance Dodge dealership, but choose to drive to this dealership because of their awesome customer satisfaction. I have had an issue with either the driveshaft or the transmission. When I dropped off my truck the first time, they did fix the issue. It has slowly started back up, so I decided to bring it back in. I met with Jessie, my service writer. He explained that he would have a technician address the issue again and let me know. A day later, Jessie advised it was better to go ahead and replace the part in question (that was covered under warranty), so I would not have to bring it back. I was extremely appreciative that he took the initiative, so I would not have to be inconvenienced over and over. Jessie also told me that since I have the extended warranty, I have some free oil changes as a bonus for buying the extended warranty. I was never told when I first purchased the warranty. Thanks Jessie for your help.

Never taking my Truck back their again for service!

My car was services for frond end suspension it was there a month before they lifted it to only determine there was way more damage than the initial estimate and my car was declared a total loss. So waiting for a month thinking my car was going to be ok it wasn't. The manager told me it would be done in two weeks then he said a month 1/2 then get a call from my agent that he stopped by and it hasn't even been touched. I wouldn't have minded if they were honest from the beginning but they weren't.

Pete Silva in finance told me I could use the free lube and oil package I purchased at any Jeep Chrysler Dodge dealership. This was a false claim and a rip off. Sales and incentives come first; not the customer. And of course, it's "non refundable." Make sure to really read the contracts would be my advice to inexperienced buyers. Don't just believe anything they tell you.

stopped in tuesday am for a fast oil change.first time since autonation took over. stood at counter for 5 minutes before any talked to me . price of oil change has gone up 20 dollars since last. time. i do not think i will return. my last two cars have been purchased there

I absolutely love my newly used car and our sales guys did a great job! They were easy going and no pressure at all, I would recommend any of my friends and family needing a great car and deal to go check them out and give them a chance!!!

Was told that replacing the ignition switch would fix the vehicle from not cranking and just clicking since the key was set in properly. This was a recall issue. Well the vehicle is still having same issue. Was told the service adviser would call everyday with daily updates guess the guy that checked us i. That said he never calls was correct he kept making a joke saying he doesnt call anyone. The only time I heard from him was when it was time to get my vehicle. Was ok service but they did not seem very knowledgeable on any issues. I asked the service advisor about my daytime running light turning off when i use the blinker and hos answer was "Hmmmm I dont know.Never heard of that." My main concern is the clicking and the vehicle not cranking.

I have been dealing with the Dodge service center since I bought my first Charger, I am now on my second. Used to be the same friendly faces time after time. For the past year or so every time I come for my oil change or any other service, it's ALWAYS someone new. Now, Saturday I was told to expect my car back by 11 am. The technician claimed it should be done by then. Nothing hard to do only an alignment and an oil change....at 1 it still wasn't complete. It was so bad I told them to park the car as I had to come pick it up because I had someplace I had to be. I arrive at 1:15 and as I'm trying to just pay and leave I tell them to bring me my car they pull it into the bay and start draining the oil...AFTER I tell them to bring me my car! I had to sit and wait for them to change my oil....not a big deal except that I had been told the car would be finished by 11 and there it was almost 2!!! EXTREMELY POOR SERVICE. You don't keep doing something to someone's car after they tell you to park it.

A great team! They all looked out for me from the time I stepped in the door until y walked me out to my car. All my concerns were handled. Thumbs up.

Had my 2010 Ram 2500 diesel pickup in for an oil change/filter change and tire rotation. I was professionally treated and the work was performed in an efficient and professional manner. Would highly recommend them, especially recommended over the Grapevine Dodge dealer. I really appreciated the service director who worked there for many years under Allen Samuels nameplate; time will tell if/how AutoNation will carry on with the great, honest service reputation built by Allen Samuels. Unfortunately the prior service director was terminated...

William (Bill) Wagner From Auto Nation Jeep Dodge Ram in North Richland Hills,made getting a new car easy and simple. I was able to trade in my 2010 Mazda for a better option. He made sure that the payments would not go over what I wanted and I walked away with a certified pre owned 2015 Dodge Dart. Everyone there was very friendly and helpful, I have already recommend them to my family and friends.

It's merely impossible to get anyone on the phone....... been on the phone trying to reach the service dept. for about 20 mins and finally get the someone they transferred me to a voicemail.

I rate AutoNation Chrysler Dodge Jeep 5 ,For excellence service if you need t have your Chrysler service check them out Thanks again Ask for Mr.Nichols

This is the first time I went to this dealership and will be returning! The staff was extremely friendly and the wait time was small.

Went there to get my oil changed and a air bag recall done at Allen Samuel dodge and the place was now auto nation . The fast lube service guy was nice but that was it the prices jacked up nothing the same really disappointed. I mess the old place . Want allength Samuel back. This place sucks. They took away the water bottles and coke machines in waiting area , completely different on service and price.

I reserve the five star rating until I put some miles on the jeep after the repairs. Sometimes it is good to wait a while, just to see how things turn out. Otherwise a very good experience.

Went in on Saturday 5-7-2016 at 11:45 for an oil change. Stood at my car for a few minutes and then had to go and find someone to write my van up for the oil change. I was the next car in line and I asked if it would be done within an hour or hour and a half, the advisor told me he couldn't make any promises as his guys were about to go to lunch. That's fine and all but that's not how Allen Samuels did their business, Allen Samuels would've pulled the car in and not said anything about lunch. So I walked around the dealership to look at the inventory and then sat in the waiting room. They had my van done within 20 minutes or so paperwork and all. Walked out to my van to find oil hand prints on my door handle, my door, my door panel, steering wheel and the hood of my car. Once again, that's not how Allen Samuels did business. The oil change guys need to take better care or customers cars or people won't be doing business there very long.

Great sales rep, always in contact, but not annoying. Dealership had plenty of cars to chose from and I found the one I was looking for. Couldn't be happier with my purchase and I would recommend them to anyone. I drove 230 miles for my.car and I'd do it again.

Rebekah in service was very helpful and kind..I was having a recall for a dodge 1500.3 recalls in fact.. Kept me updated with the process..

My wife and I had been searching for a low mileage 2014 Durango for a couple of months. I spoke with Jake Wheeler and he researched and returned to me with several options. Over the phone we were able to come to an agreement and price match to another that was for sale locally. I received a vehicle with several upgrades (power seat, luggage rack, 20" rims, dual exhaust, 8" touchscreen) for the price of the base model. 80% of the process was completed over the phone. I would recommend anyone to give Jake Wheeler a call and give him a chance to find the vehicle you need.

Stephen is the best salesman I have ever encountered. Professional, hardworking, and goes above and beyond to get you a vehicle and to ensure it makes you happy. If you don't buy from Stephen, well don't buy at all! He's the best!

Almost bought the 2016 wrangler got there late they couldn't finish paperwork next day I did like 20 calls to the salesmen people keep transfer me to voice mail berry poor service so I didn't do the deal call another dealer they got my business berry happy whit them this people go above and beyond for my business and they got it I will not recommended

Everything was cool besides the salesman BURNNIE RIVERA! He has to be the most unprofessional salesman ever. Completely rude and will treat you like dirt. Right when he found out I wasn't buying the car right then his attitude did a 180 and he was a jerk. Your loss BURNNIE!

Great customer service and really went the extra mile. Adam was really great and helpful.

Took truck in for issues with starting , did not fully diagnose problem. They also charged me money for a recall check AND IT SAYS ON RECIEPT ' DEALER NOT AUTHORIZED TO PERFORM RECALL REPAIRS FOR NON DEALER-DEALER BRAND VEHICLES '. I bought my truck from the before Auto Nation took over I was charged for this service. WATCH OUT SERVICE WRITERS ARE NOT VERY EXPERIENCED.

Tommy was our sales consultant and he was amazing! Everyone involved with our purchase was very helpful.

if you go to used car sales over there avoid sales person BURNNIE RIVERA!!!! other than that the sales manager justin was cool got me approve for my car

Worst dealership ever. Was in today Feb 9th and had a handsake deal on a vehicle. Once in finance and alot of trying to double talk us into another deal and being called on it the Business manager says we can't make a deal. Waste 6 1/2 hours in this horrible place with alot of double talk and not holding to the agreement made. Than after we walk away they try to call and make another deal. Totally disgusted with this dealership and its so called managers. Its no wonder why they got bought out they lack the intergerty to follow through with their deals and try to alter deals to make more money and when they get caught they kill the deal altogether. Please stay away from this dealership because they will try and rip you off.

Tried several times to get my 2015 Chryser 200c recall and.software update done, and everyone I talked to was clueless and then when I asked for a service writer I get their voicemail and they do not return calls! Was hoping since Autonation bought them they would be better but nope. Same crappy rude incompetent people, same horrible service. Angry enough to trade my new car off and be upside down just to never have to deal with them or Chrysler again! While a nice car it had open recall when I bought it and they wiuldnt fix it then, and now it has all kinds of problems. Crap dealership, crap service department! And completely incompetent employees!

We found the jeep we were looking for and drove all the way to this dealership from Midlothian and it was so worth it. I am so glad to have purchased from here. Our sales consultant was Steve Roeder and we couldn't have found someone better than him! Overall everyone that was involved with our purchase was very helpful.

Made an appointment for some scheduled maintenance and to get the driver’s side airbag inflator replaced. Once the two “service” representatives got done gloating over how much money they’d just made from another customer, they got around to asking what I wanted. Repairs were supposed to take an hour, but they said it would take at least a day, all while treating me to some of the worst customer service I’ve ever endured. Bye!

We bought our santa fe sport from here new in 2013 and have had to return the vehicle for issues under warranty three times and every time, even after making appointments, have had a issue getting a loan car. From the time I walked in to purchase a vehicle to today it's been a bad experience. Not sure why I purchased from them. Do yourself a favor and avoid this dealership.

First, I filled out their application online the day prior at 5:30 p.m. The finance individual I was talking to said that he was leaving, but would make the internet sales manager aware and contact me as soon as my report was run that night. I wanted to make sure the finance guy I talked to knew that I had my score drop 50 points from recently purchasing my house and I would not accept anything more than a 6% interest rate. I did not receive a call that night as I was told I would. The next day I talked with my salesman at 12p.m. who tells me they have not pulled my report yet, they had already been open for 4 hours. Next, after they supposedly pulled my score around noon, the finance manager said he could match or beat the current interest rate on my car by a point. This was the reason I submitted my application in the first place, before I negotiate or even bother coming in and wasting my time, I want to know what they can do for me. My current interest rate was 2.99, I refinanced my wife's car with our credit union before our home purchase hit our credit report. I show up at the dealership and they start running numbers and they bring back my credit report with a low score (I knew this and told them the night before, hence why it was important to know my score before showing up). They offer me a 9.99% rate...some match or better. Third, they flat out lied on their website about the internet pricing. Look at it for yourself, a discount is applied and then theres an asterisk with "Rebates not Included". Well, to my surprise the sheet comes out with not only the 9.99% interest rate, but also the internet price with a "discount" of $1,500 and $5,500 worth of rebates. I thought that didn't include rebates?! Glad I got a screenshot of that, I am sure it will come in handy later on. Then the sales manager tried to make me feel stupid for assuming I could get a certain payment out of the deal based upon the interest rate I was told to expect and the internet pricing plus the rebates I was expecting. Turned out my math was still right, he just lied about his numbers and when finally caught and called out about it tried to confuse and redirect the blame. SHAMELESS. So to wrap it up, they don't respect your time, lie, lie some more, deceive you, and leave you with nothing. I wouldn't buy a vehicle from there if it was the last one in the country on principal alone. I was upfront about my scores as I knew them and willing to risk an inquiry for the chance to get a good deal on a truck, thanks a lot for returning the favor Allen Samuels. I will also be sharing my experience with FCA.

Went in to purchase a used Dodge Van. They added an extra $1000 in window tint and Lumar but the add showed Window tint. False advertising!!! They removed the items from the price and used that as a "negotiated item" leaving the van at full price. Then they added $150 fee with no description as to what it was. Claimed it was dealer prep (Really? $150 to clean it???) and a $125 DOC fee. (Really? $125 to print out some forms???). I will never go there again and recommend you go else where too.

Was lied to twice to my face. Avoid at all cost. No body can ever tell you the truth up there

I bought a car there about 5 years ago and sold it about 3 years ago. The reason I am giving 1 star is because I have been harassed by them ever since. After Numerous phone calls and requesting to be removed from their call list, they switched to texting me. It was at that time that I threatened legal action for harassment and failure to remove from contact lists, that I have finally, after 3+years, had 4 months of peace. What a nightmare! I will never do business with them again.

Allen Samuels on the Loop 820 gave me the worst experience I have ever had! They lied over and over and then lied some more to cover it up! I was astonished that there were ANY positive reviews for them and then after realizing who left them, I get it now!! I scrolled through the reviews and noticed many were left by employees of the dealership!! Robert J is the General Sales Manager and he left a great review, and even under his own name!! Just a small example of the deceit and misrepresentation you will get that this dealership!

The "new sales" department is fine. However on a different note, the service dept. sucks. The are rude, very unprofessional and we caught "Foster", one of the service advisers lying. Not once but 3 times. Then I called to speak to the manager and he tried passing me off to one of his buddies I assume. The man was going to lie for him. Good thing I had called earlier and already knew who the service manager was. Don't schedule service here to many other dealers that are more professional.

Bad dealer the sales manager , the Finance guy and the sales man cheated me Got me to sign a lease for 5 years and all of them know I was thinking it is 3 years After I talk to the big boss He said he can not do any thing I should have payed more attention at signing the lease The finance man tried to stop the deal because i told him verbally I am buying the Jeep 3 years lease and he make me sign 5 years lease He went out before I signe to tell them but I guess they told him shut up get him to signe if he did not pay attention let him go to heal

My husband and I decided to buy a Jeep from the dealership and it was the worst decision we ever made! The salesman was just awful! As part of the deal we wanted a spare tire because this Jeep did not have one. So, it was made part of the deal but when it came time to get it-the salesman NEVER ordered it!!!!!!! When I tried to contact the salesman he was NEVER there! That was just one of MANY problems with this dealership in buying this Jeep. DO NOT go to this dealership to buy a vehicle-they don't know what they are doing!!!!!

When I first saw the 3-star rating for this dealership, I didn't think much of it. They have an outstanding inventory of cars with pricing clearly posted online so I thought it would be a fairly straightforward process. Not happening. I brought a printout of the online pricing for a new 2015 Elantra and instantly informed that they weren't making any money on these cars and were just trying to move inventory. Then I was informed that every car has a $1500 "Security" package installed and that the additional dealer add-on price wasn't negotiable. Lastly, I was informed that they are the least expensive Hyundai dealer in DFW (don't forget the +$1500) and that I wouldn't find the same car elsewhere for less. I found the exact same car, color, and package the next day and saved $1300 versus what I would have paid at Allen Samuels Hyundai. You will definitely find the car you want, but be prepared for the game.

Horrible horrible horrible dealership. They'll be your best friend until the vehicle is sold. After the sell you're a no body and if you have a "we owe" paper saying they promise to do something they'll loose it. Worst place to purchase a vehicle. Only thing I liked was the truck, and I picked it out online to go buy it. They didn't have to search for a truck. I knew what I wanted and it still took 3 days to finalize

If your looking for a cash car don't count on them on having anything but a red pickup from the website. We got there and they said all there other cars went to auction but still had them online. But quick to want to get us into financing. Don't waste your time.

Just bought a 2015 Chrysler 300S from this dealership and I'm very happy with the purchase! Everybody was great, sales, financing, and the director who showed my wife exactly how everything worked on her new car! We knew exactly what we wanted before we went, so the process was quick, professional, and a pleasant experience!

We were interested in a used vehicle listed on their web page. Was told at 1 PM that the vehicle was on the lot and available for immediate delivery. Had appointment for 2:45 PM. Got there are 2:30. After being placed in a cubical for 45 minutes they came told me that the vehicle was sold at 11 AM. When I asked why I was told at 1 PM that it was there, they could not give me an answer.

They made sure to look into exactly what I was looking for in my vehicle. They kept in touch with me throughout the few weeks that I was looking into buying a new car without pestering me with phone calls and emails. They had just the right amount of contact.

DO NOT service your vehicle here. Like the other reviews stated, they will wait until everything is out of warranty to inform you that it needs to be done. I have taken my vehicle into this dealership on two different occasions, paid for services I was told would fix my car, only to have the problems continue. When I took my vehicle to other servicers they immediately identified the problem and fixed it. The last time I had my 2006 Dodge Charger in the shop for an engine that was cutting-out, they told me that they did not know what the problem was, but they had seen it before in other chargers, and it could be fixed by replacing the spark-plugs and coils. I asked if there was a problem with the fuel tank (my sister had this exact problem) and they said no. I replaced the spark plugs and the problem persisted. I took the vehicle to Don Davis and was told that it was the fuel tank. There was a recall for my fuel tank and the replacement would be free. I wasn't surprised.

Do not, I repeat DO NOT, do business with this dealership. Great brand, horrible dealership. Shop does everything they can to mess u over. If you have any issue get it checked b4 12000 miles. Get your alignment checked b4 12000. Dont just assume they will do it like they should. They will wait till its not covered then tell u about it so they can charge u. Shady business practices all around. YUCK

This dealership is in Texas and had the car that I'm looking for and wouldn't do business with me over the phone. I live in Seattle, have money to put a deposit on the car, have transportation setup and have an inspector setup to come look at it yet the dealership didn't want to bother to hold it for me. This happened last Thursday, January 22nd and as of today...they still have the car!!! We did get a customer service follow up email, I responded and no one has bothered to call or email me back. Don't wanna do business with a company that doesn't need sales! Going somewhere else!

I'm quite surprised with the other reviews because I just got a great deal on an amazing vehicle AND they worked on the price and a few extras! We drove all over the Dallas area looking at various SUVs and minivans, but came back to look at the Chrysler and I'm glad we did! Thank you very much Troy and Jane for your help and service and I will recommend this dealership to my friends and family.

very poor quality people work there.. what can you expect when you walk in and here a group of grown women acting like they are in high school... it was like the mean girls group .. so sad.. after about 10 minutes of this trash talk my girlfriend and I went elsewhere. still in search of my car.. but will not be using this place... this only point to PISS POOR MANAGEMENT... I usually do not speak up.. but I am against bullying... I refuse to do business with bullies!

Don't buy anything from this dealership they are inept and the service dept sorry no more words for them. Purchased a vehicle January 2013 and just found out yesterday that the $1999 I paid for extended warranty wasn't activated. We have since sold the car this past weekend so we don't have to deal with this poor service cheating dealership

We bought a 2013 Ford Edge from the Allen Samuels dealership on northeast loop 820. The salesman, who's name I can't recall for the life of me, was a very very nice man. He was very comfortable to be around and he was very helpful. I must say it was probably the best buying experience I've had, and being 73 years old, I've had several. I feel that my wife and I made an excellant buy and a good price for the vehicle that we traded for. Would I recommend this dealership to my friends and family? Heck YES I would.

I purchased a new Hyundai Santa Fe Sport October 15th, 2014. I was not informed that the heavy duty floor matts came with the car. When I found them I asked to trade for a rear cargo trade. The matts sell for $223.the cargo matt sells for $69. I was told it was against policy to do this, I think it is a ridiculous answer, who do I call next? I have been on hold twice today for 14" with no call back, Rich Stroot

Their listed prices are misleading to get clicks and people to their lot. Unfortunately they are being dishonest. Any straight up dealer would not lie about their pricing and instead stand by their products quality and value. Unfortunate.

The salesman was very nice, informative and helpful BUT this facility is very dishonest and misleading. They quote though cars.com and other websites very reasonable prices BUT when you get there, the prices are not real and they say "everybody does it" ---- literally thousands above what they advertise on the web sites............the rebates are so remote no one qualifies and are NOT evident on the sites................lost a potential customer for life

We have been on the search for a car and after weeks of looking online, we found that Allen Samuels Hyundai offered NEW cars for under 12,000! I didn't believe it at first, until we looked on their website and saw that yes, indeed, they were deep discounting the new cars. I should have known better! After speaking with a salesperson on the phone, who made sure I knew that they were always upfront and honest with the customers, I was not happy. He said that I could get that price IF I was able to apply all of the discounts they offered. The main thing that bothered me was that I had to scroll through about 4 pages of junk to find the discount page (in which the salesperson told me it was right on his first screen...go figure!) So in order to get the car at the price that was stated, I had to have just graduated college, be in the military, own a Hyundai prior to buying this car, and be able to use the mobility discount (whatever that means!). I am beyond frustrated that places would willingly bait people just to make a dollar. I am thankful that there are Hyundai dealerships closer to my house so I don't have to deal with this one again.

The dealership does not honor their advertised prices.

I am on my 6th Jeep since 1989. I have enjoyed all of them. I purchased a 2014 Jeep GC from your dealership earlier this year. From day one I noticed and reported a high pitch whine. The salesman tried to act like I was crazy.....uh, you hear it now?...the service department said it is normal and I will just have to get used to it. Really?? It is a brand new vehicle. It shouldn't be making odd noises. We listened to the service managers GC and it did not make the noise. The janitor at my office backed into my rear bumper cover. I had it replaced at your body shop. When I went to pick it up the new bumper cover didn't align with the adjacent body panels. I asked if it could be adjusted. The body shop rep said, "they all fit like that". I looked at every other new Jeep on the lot and all of the were aligned with the adjacent body panels. I asked the service department and the standard SAT radio resetting the presets randomly and he told me they never heard of that and did not do any testing or even offer to look into it. I found on several review websites that this is a common complaint. That tells me either the problem is being ignored or your dealership doesn't care. Now, when braking hard, I have noticed a squeak in the front suspension. Is this something else I will just have to get used to? I have a feeling my next trip to the dealership will once again leave me unsatisfied. I like the car. I like the gas mileage. I like everything except the support I get from the dealership.

Come check it out!!!!

I bought a 2005 Porsche Boxster from them. The process with John was smooth. I drove the car long enough, i had some punch items and they took the car to Porsche dealer to bring an official report that everything is okay. We negotiated on price in a non-friction way and i bought the car. Even though my personal check did not clear somehow, they let me take the car and next day they came to me to pick the check up. I have so far driven 2 weeks and very happy about the car. Nothing was hidden which popped up afterwards. They also give you written 30 days return promise as advertised.

They are not honest about the car since it's sold already.

She was very kind, caring pro-active person. And they sold in a week what I wanted.

Great place to buy, or lease. Pre Inspected inventory and crazy deals.

This makes the seventh vehicle we have bought from Allen Samuels. We appreciate the help and effort that Jeremy Rhudy and Tom Titus made to get us in our new vehicle. After driving from Weatherford and spending all that time at their location on a Sunday Afternoon, Allen Samuels really should have a free hotdogs/hamburger, chips and drink stand for their customers.

Just a overall great experience! Had inquired over internet for best price. There were the lowest pricing.. Called and spoke with Jeremy Wichman and he broke everything down for me so everything made so much sense! I drove 1.5 hour and passed so many dealerships to get there and WAY WORTH IT!!!

These guys went out of their way to make me happy..!!

talked to manager ,I made a mistake and am sorry.There are great people and are trying to help me with my truch please foregive me for acting out

DID ALL THE SHOPPIG ONLINE, CAME IN AND THE CAR WAS READY & CLEAN. EASY TO BUY

I am raising my review of Allen Samuels Fort Worth for one reason and one only---Kevin Coder!! He is still working hard to get me the Veloster at close to MY price and I commend him for that!! I hope to come back later and remove the less than normal reviews and give Kevin an excellent review!! Hope that happens because I want the car but I will stick to MY price and the one they quoted very closely no matter what!! I know Kevin will read this sooner or later so Kevin I hope the deal will be sealed soon!!! IF you visit this dealer---ASK to Kevin Coder!!!

I got a LOCKED IN quote from this dealer over the internet since my son lives near them!! The quote was sounded good to me so I had my son take the car he has by for a trade in appraisal!! The Manager not only gave a very low trade in price (according to Blue book and Nada) but he UPPED the price of the new car by over $1100 and told me I was quoted a price on a base model and not the one I wanted!! The EMail they sent is specific and says the price they will sell for and the MSRP of the new car---I even went on their inventory and found the car---It was red so I asked for a dark gray one that was $135 more!! There is NO DOUBT about what I wanted because I told them up front so this manager was either ignoring the EMail or unaware of it!! I have tried to contact this dealer two times concerning this situation but it has been two weeks and NO response yet!! I even tole the original sales person to get me a CASH price without a trade in but no response!! I just want a decent explanation for this mess from this dealer but have been unsuccessful so far!!

I called about a 2007 Honda Accord this dealership had on their used car lot, it was the EXACT vehicle that I had been looking for forever. I called about the car as soon as I saw it listed on their website, and they told me it was still available and, if I was planning on financing the car, to submit a credit application, which I immediately did. They obviously knew I was interested in purchasing the car based on our phone conversation, and there was never any mention of anything I needed to do to ensure they held the car for me (a deposit, or anything else.) While waiting for the credit approval to come back, i received an email from them saying the car had been sold to someone else. Their "excuse" was that its first come first serve when selling cars. Well, please explain how I was not FIRST when I was the first one to inquire about it while it was still for sale. The sad truth is that this dealership, probably like most, considers a customer physically standing there that they can make a sale to immediately, much more valuable than someone who expressed genuine interest in the same vehicle FIRST, but doesn't happen to live RIGHT NEXT DOOR and had to call about it. This was the EXACT car that I had been looking for for a few months, and they had no reservations whatsoever about selling it right out from under me. Thanks guys.