Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Went to look at 2013 Honda Civic on Saturday 2/15. Have excellent credit and a down payment in hand for half the total price of the car. After much discussion, the finance manager brought back an acceptable APR, but tacked on an unwanted warranty plan that added an extra 4 grand to the price. Finance manager insisted that the only way I could get an reasonable APR was if I had the warranty plan for at least 90 days, but I could cancel it after that if I wanted. Will be calling back in May to have it removed, as it largely mimics what standard car insurance offers. Took car to my mechanic for an inspection and many basic things were missing: spare tire didn't have air, brake fluid was below level, interior dome light bulb out, fog light cover cracked, all wheel wells missing fasteners, etc. Returned to the dealership with the car Monday 2/17 to speak with sales manager about issues being fixed. Sales manager assured me that he would have the issues taken care of and would give me a call later that day to confirm. Unsurprisingly, sales manager did not call. I called the dealership to speak with him, and he again assured that it was already in the service center. I receive a call Tuesday morning 2/18 from the service manager asking me to repeat the issues because the sales manager sent an illegible note the night before. After reiterating the issues, I called the sales manager for a rental vehicle. The sales manager never returned my call and made no effort to solve the issues. Didn't receive car back until Wednesday 2/19. Service manager showed the most integrity. TL;DR: Finance Manager tacked on unwanted warranty for acceptable APR, even with good credit and large down payment. After taking car to mechanic, many basic things were missing like air in the spare tire. Would avoid this dealership if you don't want a warranty that mimics car insurance in exchange for a reasonable APR. Would also avoid this dealership if you don't have a mechanic physically present.

Julia Anderson Mar 1, 2020

I have never had a great experience with this location. My recent visit started with my Jeep Grand Cherokee not starting. I explained upon arrival on a Monday, I believe it to be a Starter issue. By Tuesday, I was told it looks like a Starter issue. It was not until Thursday being given the runaway and false promises of a follow up call was I told it was the starter. Mind you this was after I had to go back up to the dealership to ask questions. I was finally called late Thursday between 5pm and 6pm just to be told to replace a starter would run me approximately $900 bucks afyerya discount was applied. I asked how much was the part and they stated approximately $200 bucks. I asked how long was the labor and was told approximately 3 hours. That is just over $230 bucks an hour. Who makes that much an hour???. I immediately called around for a second quote and was not quoted over $500 bucks from 3 other location (Not mom and pop shops). I ended up paying the diagnostic fee of $165., Towed from location to other repair shop and had my Jeep fixed for less then their quote. My first experience was similar were I was placed on a waiting list for 3 weeks to bring my Jeep in for service to receive a loaner vehicle needed to get to and from work. I was called and said they had the vehicle ready and I can bring my Jeep in. Upon my arrival, I was told they gave my loaner vehicle away to a angry customer??? Now I'm angry!!! Long story short, I needed the repair on my Jeep and I was left with no vehicle for a few days after already waiting 3 weeks. I was eventually provided a rental vehicle after waiting a week for my Jeep to be ready. Outside of recalls. I will not bring my vehicle back for service. I do not recommend anyone to go here for service. *********UPDATE******* I decided to call after receiving a message saying the GM would like to speak with me regarding my issue. The message stated they wanted to rectify the situation. When I called, I got ahold of a person and when I explained that I was looking to speak with the GM in regards to my message. I was sent in a loop 4 times and hung up on once. After calling back a 5th time I asked the person if they really wanted to rectify the situation or was that just a blanket comment to make people believe you all really care about the customer. She forwarded me to what I believe was the GM voicemail, where I left a detailed message. I received a call back approximately 10 minutes from a guy who was not the GM but stated he worked in the sales department. He listened to me vent (Thanks) but ultimately told me he was not able to help me due to him working in the sales department and not the service department. All in all, it's been a week and no call from the GM and situation was not properly handled. Hopefully this will save people the headache of taking their vehicles to a place that does not appreciate their customers and their hard earned money and time. This dealership does nothing that is in the best interest of the customer.

Gregory Ray Feb 4, 2020

First time at a Chrysler dealership in Texas. Googled you guys and you had the best reviews out of all the rest, so I drove further to go to your location. I arrive and get checked in. Presented a coupon for an oil change. The man helping us told us we can show that at checkout when we pick up the vehicle. He tells us car should be ready in an hour and a half. Go home few hours go by no call that my car is ready for pick up. (In all my life I've always got a call that my car is ready for pick up) so 3 hours later I call. Man the picks up says let me see if it's ready. Never came back on the phone. Call back i told the next caller i was on hold a while i think they forgot about me I just need to know if my car is ready. He says sure, what's your last name? I tell him. Then he says oh your Martha right? No I'm not Martha. Give him my last name again and my first name. Oh you drive a dodge ram right? No i dont drive a dodge ram. (Now I'm just getting irritated) tell him what I drive. His response oh, your not the only Galvan that comes in here. I wanted to say many things and still didnt. He says yes your car is ready. Go to pick up the car show the coupon like I was told to do. Figured I should give her the coupon before she gives my total to include coupon. She looks at the paperwork on pricing. oh I dont have access to enter this coupon. I was patient with her. the first guy that helped me check in happened to walk by so she stopped him he looks at the paperwork the girl was looking at and looks at me and says "You got the price?" why he wasnt looking at the girl who saw the price and was clueless about it telling her it's been given and showing her so that she can understand the paperwork being that she work in the service department And since I wasnt given a price or paper to see that it was given already. So again I said ok I was told to show a coupon at check out she hadn't given me a price yet. Now hes looking at me with two heads. The girl hands me my keys and asks me if I saw my car outside 🤔. Apparently they dont drive your car up to you either. (In all my life of driving always had my car driven up to me.) Apparently You look for it in the parking lot with the panic button. I'm an easy going go with the flow kind of girl but they really need to get it together. Not coming back.

Launa Galvan Jan 27, 2020

So if you shop at this dealer for a new car, PLEASE come with your own financing! And then be prepared to negotiate. Or honestly just go someplace else. My wife & I have average credit and for the record I've done this whole buying process more than most reading this review. BY FAR the worst experience PERIOD! I reached out after shopping online and finding what I was looking for, and originally talked with Kate. After some slight negotiating over the phone I made the trip to the dealer and had filled out the credit apps online prior to coming. I talked to Chris and was assured that they could get the deal done within the budget I was trying to be at. So I showed up. Checked the truck over and they went to work. 12 hits to our Equifax and 11 to Transunion, the finance guy said "we can only get approved for 60months). So I left. Let me explain something here.... most dealers have 2-3 banks they use for certain credit/deal situations and will only send it to those banks. But they sent it to all of them. Fast forward a few days and I get a call from VJ (general sales manager) and he informed he that he thought he could get me where I wanted and apologized for the issue (was on vacation). Ended up turning down that deal as well. Fast forward a couple days and Nate reaches out via email and says he wants to help and thinks he can get it done. So after some going back and forth, I made a 2nd trip to the dealer. 1st truck sold the day before but they had a silver one that could work. Truck #2 cost less than truck #1 by about $1,500 & my trade also went up $1,000, but the payment stayed the same. General rule is every $1,000 is $20mo in payment (it's really more like $16.xx). After seeing the truck I just didn't like it, so we walked. That night talking with Nate I mentioned I like the Chargers as well, fast forward to numbers : Charger cost was split between truck #1 & truck #2, but payment was going to increase $21. Yes the deal could be done, but it just wasn't right. Between the cost, trade, etc and my guess is the Buy Rate for the financing was increased as well (meaning higher than the bank came back with). Overall, Nate was genuine and listened to my concern and went prob further than he should've. Past that.. nobody else cared. No apology for shot gunning the deal to all the banks, no explanation on payment vs purchase price etc.

The Beej Oct 31, 2019

I would recommend certain individuals, I’m not sure about the company as a whole just yet...Undecided at the moment. I bought a new Jeep Cherokee on Labor Day, and before my tags even came in, there was a recall on the vehicle for the pressure sensor on the airbags (not their fault, but they should have checked for this before I bought the car). The area for test driving is all frontage road and side-streets and no place to get the vehicle up to a decent speed. When I bought the car it had decent power as far as I could tell - on side roads. I took the car the car in for servicing on the airbags on a Saturday... the only rental available form enterprise was a gas-guzzling minivan, great for communting🙄(sarcasm). They kept my car all weekend and said it would be ready on Monday... No call on Monday, so I called the service department.... very difficult to get through and when I left a message no one called me back. I called Monday afternoon, and they said the part would be in on Thursday. I called Enterprise for a replacement rental... a vehicle with better fuel economy since I needed it for 4 month days... and no one called me back. In my opinion, the dealership should have given me my car back until the part came in, and then called me to drop it off for repairs... or better yet, ordered the part and called me when it came in to bring the car in for repairs. Apparently there were a ton of Cherokees needing this recalled-part replaced... I would have thought they would anticipate higher need for replacing this part and stock their warehouse accordingly. In their defense, they are ALWAYS busy. After picking up my NEW vehicle, on the way home, it felt even worse than before. The steering felt lose, the alignment felt off, and there was much less power in the engine. I called the dealership right away and went back the next day. On my way to the dealership, I almost got into an accident because the gas peddle was unresponsive and I was almost rear-ended. A mechanic at Auto Nation was Very nice and drove the vehicle while I rode as a passenger. He confirmed there is definite something wrong... he thought it might be the Torque-converter. My initial assessment was the fuel injection system. From the way it was driving, it just didn’t feel right, and I’ve driven many, many cars over the last 30 years. A quick google search shows the torque convertor is a MAJOR component that should NOT be malfunctioning in a NEW vehicle!! I never would have purchased this vehicle if it was acting this way during the test drive. It’s the manufacturer, not Auto Nation, but I’m undecided on their customer service. I can say that Enterprise made my experience better on this second time around and went out of their way to find a more fuel efficient vehicle for this rental period (probably because they never returned my call and were afraid of a negative publicity. My NEW car is still in the shop, and dropped it off on 27 Sep, 2019. It’s Monday, 30 Sep, and I dropped it off on Friday. If Auto Nation can get me into a different vehicle, I’d feel much safer, and would confidently be able to recommend them to everyone. I’m just nervous about this car now and it feels a bit like a lemon that I’m stuck with, which really stinks because it’s WAY too $$$$$ expensive $$$$ of a vehicle to be having this many problems in the first 20 days of purchase. It’s supposed to be a safe vehicle for my family. I have two kids, and I don’t even want them in this car with me... it’s completely gutless and not safe. I would not recommend the 2019 Jeep Cherokee. 😒

Mary A Murphy Sep 30, 2019

Purchasing a car from this particular AutoNation location was the absolute WORST car buying venture that I have ever experienced. We had to go to Dallas from NRH to test drive the car in question. Upon arrival I asked that they pull the car around because I was rushed for time only for my agent from NRH and the one at the Dallas location to argue over who was going to show me the car - unprofessional. My daughter liked the car so they brought it back to the location. So that we wouldn't have to wait long, we asked to start working on financing before arriving. Completed online information before arriving but still had to wait over 2 1/2 hours to complete financing (when there is a one price option and no negotiating, AND no one else in the finance office there should not have been a wait - unprofessional. The next day the car start jerking and pulling so I took it back (well within the 5-day period) and it only got worse from there. The manager test drove the car and experienced the same issues. From there over the next 5+ days we were lied to saying the car was taken to a Ford dealership to be looked at only to get back over there to be told it was never taken anywhere. A different manager said he drove the car and didn't experience anything so there was nothing wrong with the car even though his colleague verified there was an issue. After I told the second manager Jessie Saenz that I didn't want the car because I was not comfortable putting my daughter in it knowing there was a problem he hung up the phone on me. We called back and his tone was less friendly even rude. We asked if they could start the process to undo the financing and he said NO we had to be there in person... Once we arrived so I could take back the 2nd loaner car (the 1st was rusted out and smelly), I had to personally walk into the finance managers office after the previous customers were finished because he was not told we were there only to be told there was nothing we needed to do (so another lie from Jessie). I did make sure we got a copy of the down payment refund as well as information showing the deal was denied and they had the car back in their possession. Over the next week, I did visit other AutoNation locations and ended up purchasing a car from one of those locations and the customer service was totally opposite. The salesmen were very hospitable and we didn't have to wait unnecessarily long lengths of time for the finance manager. So I cannot say all locations are bad but I will never ever recommend AutoNation Chrysler Dodge Jeep Ram in North Richland Hills.

Donniese Jordan Sep 3, 2019

I'll start by stating I worked on the Pre-owned side of the dealership. My deal started out ok. I found the vehicle I wanted, for a price that was acceptable. I came out of the finance office after 2 hours with a few more protection plans than I originally wanted, but hey, I expect that from the type of deal I was doing, so no big deal.. My issues started when I went to drop my vehicle back off to cash in the few things they owed me from the deal (this included a windshield crack fill-in, a Uconnect update, and a detail that was not done the day I purchased it). It was not conveyed to me that they would comp me a rental during that time, so under the impression I would need a ride (1 hour one way) from one of my friends to drop the truck off, but nonetheless, the first question I was asked upon arrival was "Do you need a rental?" Eye roll, whatever, just pay for my friends gas, I guess.. I was told this should be done in about 2-3 business days.. 2 weeks later, I pick up the truck (yes, 2 weeks), with a new windshield (instead of just a fill, that was required because they didn't realize at the time they promised the fill that it was a safety issue due to the severity of the crack, "Thanks."), and a detail (no update-as that was something I had to initiate myself, another thing not originally conveyed) and also MISSING EQUIPMENT that I had put into the compartment underneath my back seat. Granted it wasn't expensive, but regardless, it was gone. I have tried to make contact with several managers, however have essentially gotten curt responses and the "Dealership is not responsible for items left in the vehicle" run around. Ok that's fair, but I know that my vehicle was not broken into, and was in fact in your service dept., and that tells me one thing: There is a thief actively seeking valuable items in your customers' cars coming through the shop. So I know I won't be getting my equipment back, which is not ideal, but for the most part, my experience with this dealership was long, annoying, and severely lacked sufficient communication on timeliness, and expectations, and owning up to responsibility, or at least acknowledgement of it.

Lauren Denise Jun 12, 2019

THIS experience was terrible. I utilize Dodge due to my having multiple vehicles that I bought at this location. I usually have good service, but this time I was appalled. I took my Avenger in for a diagnosis Tuesday when they opened and was told could possibly take a day to get it in. No problem I understand there is a recall that has them back logged (my other car was serviced the prior week.) I did not hear from anyone Wed or all day Thur. Now we are coming to the weekend, so I call early Thursday evening and left a voicemail, No response. I call Friday Morning, another voicemail left, No response. I call a different Service adviser Friday evening, he places me on hold to come back and advise it's been diagnosed, but no estimate available for repairs looking for the part. He apologized let me know my service advisor was out, but she would be in Saturday morning and would give me a call. Guess what NO RESPONSE all day Saturday. I call Monday morning and my service advisor states still no estimate, because the part is no longer manufactured. She then finally calls me back Monday evening to advise will be around $2300 for the repair, but the part can not be found at this time. She goes into stored codes, and new problems that were not there when the vehicle was dropped off, and how this fix may not solve the problem. I provided suggestions as to what part to check , requested to speak to a manager, and or the repair tech. I was advised unable to speak to them, and of course "the mechanic already checked that, and it's a much larger issue that is irreparable". After 2 more days she calls me back supposedly exhausting all options: i.e. unable to find the part, or determine which wire, of many, could be causing the problem, and suggest I come pick it up and pay for the misdiagnosis. I took it to another Repair Shop Thursday evening (after hours), suggested the same part be checked, (It was unplugged) they fixed it Friday Morning and I picked it up after work Friday AFTERNOON. They quoted one price, but only charged half that price because of the suggested parts to check.

Scott Lasley Apr 8, 2019

I visited on December 13, 2018 and wanted to wait until after the holidays to let the events of my visit sink in and make sure I was not going on an off the cuff rant. I am sorry to say that it did not live up to my expectations. There are several reasons for this and I hope you have a few minutes as I would like to tell you why. #1. The Costco Auto Program. I was referred to this dealership through the Costco Auto program. This program according to their website is very straight forward buying experience. Which I did not get when visiting this dealership. I submitted the model and package I was looking for on the Costco website, and that info was passed along to your dealership. Desmon Clinton contacted me trying to help me find what I was looking for. The car I was looking for was not available so I was ready to order what I wanted from the factory. According to the Costco Auto Program I was supposed to receive the MSRP sticker and a Costco Auto Program price sheet. This is taken directly from the Costco Auto website. They did price out my vehicle for the factory order, but I did not receive the Costco price sheet. I was told that they could not get the price on the factory order because it did not yet have a VIN associated with it to put into the computer, and therefore could not give me a Costco Auto Program price sheet. (Talking with Costco customer service after my visit I learned this was incorrect. There is a few different ways to get the Costco pricing including on those being factory ordered, and that the staff at the dealership should have known this.) On top of this I was shown in the computer on several other models that are supposedly in the Costco program that the Costco program would only save me $200 off MSRP. I did not say this at the time, but I worked for Costco for 10 years and can assure you that one thing that Costco and its members look for above all else is quality and a good deal. For $200 off MSRP is not even worth the time and money Costco puts into this program for its members. The warehouse manager from the location I worked at has purchased his last 4 vehicles, and numerous other people I have talked to have bought cars through this program. I can assure you that they would not have wasted their time for only $200 off the sticker price. When I contacted Costco customer service they were very shocked at this pricing as well. Also according to the Costco website only certain authorized salespersons are supposed to deal with customers utilizing the Costco Auto program. When I submitted my request online I was sent a page with several names of individuals at this dealership authorized to work for this program. None of them were the ones I talked to or ended up dealing with during my visit. While Desmon did try and assist me there seemed to be some confusion on the staffs behalf on how the program and pricing worked. This left me less then impressed especially when I had to keep informing them what I was supposed to be getting as part of the program. #2. Pricing and shipping. Desmon and the staff found a close match to the car I was looking for. Unfortunately it is located in the State of Utah. When I inquired about the possibility of getting this vehicle shipped here to DFW I was told it was possible, but the shipping for it would be $1900. (I had a quote from another dealership that found one in North Carolina, and was told it would be $850 to have it shipped) On top of that the shipping cost of $1900 is absolutely astronomical and ridiculous. For $1900 I will fly to Utah and pick it up and drive it back myself. The MSRP sticker price on this vehicle was $45k. The staff indicated that if I ordered it that they would take off the shipping cost for me. Seemingly doing me a favor. When I informed them that the $45k price tag and options on this car were more then what I was looking for I was asked what I thought would be a fair price on the car. I indicated $38-40k. I was told that was way too low and they could not give it to me for that price. Upon my own research I learned that this car was internet priced by that dealership for $40k. When I informed the staff of this I was told that they could get the car for me for that price but then I would be charged the shipping cost of $1900. When I informed Desmon that I’m paying for the shipping either way I got a sheepish “well.. yeah I guess so” I found this attempt at not informing me about 1. the dealers internet price and no attempt to match it for my business and 2. the attempt to make it seem like you’re doing me a “favor” but actually hiding the shipping cost of the car in the sticker price, to be dishonest and in bad faith. #3. Overall customer service. While Desmon did help me price out and attempt to find the car. He seemed distracted during my visit, checking his cell phone several times while seated with me in the lobby as we were going over the package options I was looking for. I got the feeling that the staff was more interested in selling what is in the lot than what I really wanted When I indicated that if we could not find what I wanted that I was going to factory order it and was willing to wait for it to show up, that all interest was lost in trying to help get the car I wanted at a good deal. There seemed to be a lot of push back on pricing trying to get me to pay a higher price then what other dealerships had both quoted me in person, and showed on their internet pricing. With the car in Utah as an example, I was told that MSRP was the best they could do until I showed them proof from that dealers website, then suddenly the price was able to be dropped. To me this reminded me of the old slimy car salesman trying to pull the wool over the supposedly unsuspecting buyer. DFW is a large area with plenty of dealerships in it. Several of which are participants in the Costco Auto Program. If a dealership truly wants my business they have to fight for it. In this day and age of the internet being at your fingertips the odds of a customer only visiting one or two dealerships and not have an idea of what options and price they want are slim. This dealership was stop #4 for me, but the first Costco Auto Program participant. The others before had about the same pricing, but did not participate in the Costco Auto Program. The others who were not Costco participants were willing to drop their sticker at least to try and compete for my business. At these locations and this I asked a lot of questions. A lot of which I already knew the answer to, but waited for the answers. Honesty is #1 for me. If I feel I am being deceived I would rather drive to another city or even pay a bit more if I feel the crew is being fair and upfront with me from the start. In the end. I did end up going with another dealership for my purchase. They are a Costco Auto program participant and not only provided all the advantages of the program, but gave me a price sheet $1000 BELOW invoice (not MSRP) on a factory order for exactly what I was looking for. That is also before all the other possible manufacturer and dealer rebates are applied. So I ended up getting it for below $38k. Getting a automated email from the GM asking how they did and replying to his "personal email" also got no response. I guess they don't really care. Not only can I not recommend this place I will do all in my power to inform others of the lack of integrity, honesty and just plain ineptitude and steer them to a place happy to have their business.

Brian Janzen Jan 16, 2019

(**** UPDATE - SEE BELOW) - DO NOT BUY OR TRADE A VEHICLE IN AT AUTONATION DODGE NORTH RICHLAND HILLS *** NOTE - I CALLED THE GENERAL MANAGER, PAUL SOLOMON AGAIN TODAY WITH NO RESPONSE FOR 18-DAYS NOW... PAUL RESPONDS TO REVIEWS (SEE BELOW AND IN LOTS OF OTHER REVIEWS) BUT NOT TO HIS CUSTOMERS. THIS DEALERSHIP HAS NOW BREACHED THEIR OWN CONTRACT - BUYERS BEWARE !! - READ ON: There is no way to express just how BAD my experience has been since 2016 and thru 2019 with this dealership and the Dodge Promaster City Vans that I purchased for my business... I returned 2 - 2016 Promaster City Vans to this dealership for trade-in because of continuous break downs before and after the warranty was over. The last 10K miles alone cost me $10,000 in repairs. Each van had 70K miles... I could write a book about just how bad this service department is and how bad these vans are... I would never have sold these vans to ANYONE and been able to sleep. This dealership was happy to take the trades and bump the price $4,000 each. I'm fine with that BUT READ ON - I purchased the only good Dodge that would work for my business which was 2-Dodge Caravans (to be used as cargo vans)... NOW GET THIS - 6 Weeks later this dealership has not - as of yet - sent the pay-offs to my lender. My lender is calling me to make payments on Vans I no longer own that are now for sale / or sold by Autonation Dodge. This is Deceptive trade practices, Breach of their own contract, and as far as I’m concerned, theft. Again, I could go on and on (and I will at every opportunity, believe me) But suffice it to say - RUN AS FAST AS YOU CAN FROM THIS DEALERSHIP!!! AND DO NOT BUY THE PROMASTER CITY VANS (BUILT IN TURKEY!!!) *** NOTE - ONE OF THE TWO VANS I TRADED IN ON 12/3/18 - HAS STILL NOT BEEN PAID OFF AS OF 1/15/19 AT MY LENDER, ALLY FINANCIAL BY AUTONATION DODGE NORTH RICHLAND HILLS - BUT IS FOR SALE (OR HAS BEEN SOLD) AT THIS DEALERSHIP - THEY ARE 30-DAYS PAST THE 10-DAY TIME PERIOD IN THEIR OWN CONTRACT !!! **** UPDATE - FINALLY, AFTER 45 DAYS!!, ON 1/16/19 - THIS DEALERSHIP FINALLY PAID OFF THE VEHICLE I TRADED IN (ON DECEMBER 3, 2018) AT ALLY FINANCIAL… NOT SURE WHAT THE PROBLEM WAS BUT ABSOLUTELY NO EXCUSE FOR THIS... THEY HAVE IMPACTED MY CREDIT AND COST ME MONEY IN FINANCE CHARGES (DUE TO LATE PAYMENT) ***** I HAVE NEVER BEEN LATE WITH A PAYMENT OF ANY KIND IN MY LIFE, UNTILL THESE IDIOTS ENTERED THE PICTURE... THIS IS A POORLY RAN, OVER STOCKED, UNDER FUNDED, DYSFUNCTIONAL DEALERSHIP - RUN AWAY FROM THIS PLACE!!!

Macsterguy Jan 16, 2019

Buyer beware! Worst dealer ever! Be careful with salesman Anthony and their finance manager Bob Little! He said he will call the police if I don’t get out of his office because he didn’t like what I had to say which is the truth! I told him I’m not going anywhere until they will give my van back! We went there Saturday with already approved financing and wanting to see the truck we had in mind, come to find out salesman said that truck is not available and told us our finance company won’t approve anything over 125k miles on it w/c is a complete lie! Because finance company said they couldn’t find a link that this dealer sent them the car we wanted. They kept telling us to pick a different car and finally got my husband test drive a 2009 Acura which has couple problems w it, power steering was whining so bad and front wheel vibrating on highway speed! Made us wait for another two hours got back to us said everything got fix and car is ready to go, agreed on a $401/mos. 36mos terms and when my mom and husband got in to the finance office the whole terms was changed! This man Bob Little said he got the payment down to $396 but it will be on 48 mos with 18k mile warranty! Are you freaking kidding me! You got it down for $5 dollars and you want to charge almost $6 thousand dollar worth for an 18k miles warranty!??!! and you got mad when I said ethics just went out of the window when the terms changed!! Which is absolutely true!! Called Monday talked to Anthony said we’re taking the car back to them as we’re not happy he said we CANNOT fully take the car back as it’s over the 250 miles which again is a lie! Took back the car and this Bob Little said he doesn’t have the title of our van as it was sent to corporate, I told him that’s fine give me something in writing that you will give me back my title and he wrote on a piece of paper “Return title of 2005 Dodge Caravan” I said this means it was returned to us, he then grab the paper back and added the word “will”, he proceeded by telling us that there should be some kind of trust between us and when I said that’s hard to achieve as “ethics just went out the window when they decided to change the terms when my mom and husband walked in his office as that wasn’t what was agreed in the first place” that’s when he lost his freaking mind telling me “do you know I have been in the car business for 30 years and you need to leave my office or I’ll call the police!! I told him I’m not going anywhere until I get my van back! There was a nice gentleman who was willing to help us by putting the plates back to our car this finance person Bob Little called him the “N” word and that he was a “racist”!! Really!!???!! Where’s your work ethic!!??!! Absolutely no work/business ethics!!!

Sam N Max Nov 19, 2018

We dropped our car off on Saturday right before closing to have it serviced. We didn’t hear from them on Monday. We called on Tuesday afternoon and was told the car still had not been looked at it. We received a message on Wednesday with only the price of what we owed to fix the car, no other info. After talking to the account manager he hadn’t even called our warranty. We were overcharged for the labor so our warranty wouldn’t cover what they charged. When we picked up the car they had somehow lost our warranty information. The whole process there was little to no communication from them. They acted like it was an inconvenience to do business with us. We will be in the market for a new family vehicle soon so this helped us eliminate this dealership when we start looking. When we told the service manager he told us to pay and move on instead of trying to use the warranty. When we told him we wouldn’t do business there again he said that was fine. I would never recommend the service department. They obviously don’t care about their customers. They kept us in the dark the whole time and we had to pull any explanations out of them. I’ve read previous bad reviews that have a response to contact the general manager. I have a feeling that won’t do any good. We told the service manager we would talk to the general manager and he said that was fine with him. I won’t buy a car from somewhere I can’t trust to fix it and not screw me over. If they had contacted us in a timely manner and let us know it would be 4 days to fix a pretty simple problem and that our warranty would only cover 30 mins of labor when they charged us for 2 hours we would have been fine. I wish I had read some of these reviews before bringing our car there. Sounds like some serious management and customer service issues. Most dealerships I’ve dealt with in the past want to exhibit superior customer service in every department, but not this one!

Kressa Bankston Jun 29, 2018

I hope everyone reads this. You couldn't do business with a more awful company. Auto Nation are a bunch of crooks who's bait and hook scheme bit them in the ass on my deal. I will also talk about how horrible unprofessional and arrogant DAVID BAKER the General Manager this dealership. To start with Auto Nation puts vehicles on line at a great price so you will call about them just to be told " I'm sorry that vehicle was sold last night and we haven't taken it out of our system yet". But I do have this vehicle on the lot. It's the old bait and hook scam. Since Auto Nation has a bunch of undertrained incompetent people working at their dealerships they can only chase their tail and lie so many times before they get wrapped up in their own lie. On June 25 2017 I found a ram truck at a wonderful price and contacted a salesman at my local dealership to purchase it. I was already pre approved. My salesman contacted this dealership in Ft Worth Texas to verify the vehicle was there. He was told it was and could start working the deal. I signed the paperwork to hold the vehicle and we started working with my bank to do the poet work. My wife signed her portion of the paperwork and since I work a hour and a half from home I couldn't sign as quickly. Later in the day my local dealer called me and said that the Ft Worth dealer didn't properly verify the truck and it was sold the day before spinning me into a world of pissed off I haven't been in a while. They contacted me apologized and offered no other solution to help smooth things over other that to find me another truck. After I calmed down a little I decided to call the Ft Worth dealer to see what they would do to make matters better since it was their fault. The used sales manager was a nice guy but said he couldn't help so I told him I wanted to speak to the General Manager. This goons name was DAVID BAKER. From the moment he answered the phone he was on the defensive mode and arrogant. I explained the situation to him and he started pointing fingers at my dealer. I asked how it could be their fault when the truck was at their dealer. He wanted to chalk the whole thing off as a "miscommunication". This was far far beyond that. When I told him I just wanted him to find me another vehicle and help me out with the price for the inconvenience. He acted as if I asked for his wife. He took offense to it told me there was no way he could do that. Before the conversation was over the was shouting at me to talk over me. I felt like I was talking to a mechanic not the General Manager of a nation wide auto dealership. I told him I would write the worst review he had ever seen and told me he couldn't stop me from doing that's and if that's what I felt like I needed to do them so be it!! No sir please don't do that what can we do to make the deal right. We can't come down to your offer but we can do this nothing NOTHING!!!! This goon could care less. I tried to call his cooperate office, like I told him I would and he didn't care and now I know because they are impossible to get in touch with. So instead I called Mopar and explained everything. They tried to call the dealership and NO ONE ANSWERED!!!! She said that defiantly doesn't look good. A report was filed and I was given a case number. Mopar was great to deal with corporate was easy to get on the phone and more than willing to help and even offered me 2 free oil changes for the trouble. End of story DAVID BAKER is a sneak sorry car salesman that somehow made it to GM Auto nation sure doesn't mind putting a moron in charge of things. Last of all I would be SHOCKED if Auto Nation responds to this post. Even more so if they do I can assure you they will offer absolutely nothing to make me happy. Buyers STAY AWAY!!!!!!!

Jordan Fleet Estess Jul 26, 2017

Was very unhappy with this experience over all. We couldn't find a parking place so we called and someone told us that we could find what we were looking for over at the used car side so after getting my toddler and pregnant self into the used car side we had a run around because the people standing around at the front didn't want to help us because we had spoken with someone on the phone even though they hadn't given us his name and we just wanted to look at something specific. Finally they tracked down a phone person and we had to wait for him to get off a call and hen he still didn't remember speaking to us and turns out the car we wanted to see wasn't even at this place but over where we had started so we needed to load back up and drive that way. Once we finally parked and went into the other building it took an inordinate amount of time to get ahold of someone to speak with and then they left for a really long time to pull up the car we wanted to see. Finally they said it was outside so we go out but no one has the keys so they leave us standing outside while someone goes to get it. It was warm and again I'm very pregnant and have a toddler getting fussy and there was no seating or anything. After a long time someone came out and said they couldn't locate the keys so needed to get keys to a different one. (Why didn't they just bring out the other keys?) so they go back inside leaving us outside to stand. Toddler getting pretty restless and belly really heavy after another really long time I go in to try and find someone and see the guy standing around. I walk over to him and overhear him asking someone to please go get the keys to the van we wanted to see. This guy said he need to go out and get the number of the vehicle first. - what had they been doing before I walked up to them?? It took another really long time but eventually we did get to see the car and it was fabulous. I'm definitely wanting to get one but wouldn't buy it from here because they seemed so unorganized and didn't value the customer experience at all. On a side note we eventually were able to go sit in a kids area and the toys seemed noticeably filthy like they hadn't been cleaned ever. No particular person was rude or anything, I'm sure everyone was doing his best and there maybe were outside factors or something (I like to give benefit of the doubt) but it absolutely could have been handled better.

Jessica Carpenter Apr 9, 2017

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