Recent Reviews from AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Y’all ALMOST had me! Good thing I looked at their reviews before taking the long drive up there.

Had a recall and got my oil changed while it was there for $140 I didn’t even get my wiper fluid filled basic services

The process of buying my vehicle was great 5-stars. They gain your trust, get you where you want and everything seems great. It’s after you purchase your vehicle from them, they do not want to return phone calls, or emails. You’re sent through a loop after a loop. I’ve left messages, wrote emails, even went as far as asking for a corporate number. After they make their profit, they lose care for their customers in my opinion. Hopefully, this review will find someone and they can actually get in contact with me.

Probably the worst customer service I’ve ever had! Salesman didn’t even bother to try and sell me a car, did not show me anything about said car, didn’t do a walk around just basically said “you like the car then proceeded to say here sign here and here.” A salesman job is to sell you on the vehicle. I don’t remember going to this AutoNation in north Richland hills for anything!! If I could I would leave this review with 0 starts!!

They don’t tell the truth at all. Me and my husband drove five hours one way to look at a car that hadn’t even been ran thru the shop yet. Smoking oil under the hood, spray paint on the car, missing panels, rust, etc. No way would I recommend them.

My husband bought a new Jeep Wrangler Rubicon and we used my car as a trade in. We bought the car on 06/26 and the trade in still has not been payoff. The dealership supposed to pay off my trade in but they send the bank incorrect payoff amount and caused to have a payoff shortage. I have been trying to call them for hours and no one pick up the phone and kept transferring the call to the operator. The sales person that sold us the car Forest Loyd never pick up his phone. He said to us we can call him anytime but he never pick up his phone or call us back.

Cars are way too expensive here. I asked them to match an Oklahoma price and they literally told me to have good luck on my trip to Oklahoma. I went to Oklahoma and bought a fenomenal truck for a fair price. They lost me as a customer.

I made an appointment for 2 PM yesterday 7/20/21). I checked in and said I would wait. I was told that the total service time would be 1 hour to an hour and ten minutes. The oil change was covered under my purchased service agreement when I bought my vehicle from them, and I was having the tires rotated, and new windshield wipers put in. After an hour and ten minutes I checked, and my vehicle hadn’t been touched. I checked and was told that my vehicle was next up. After waiting another 25 minutes and seeing that my vehicle still had not been touched, i told the techs that I had enough of the foolishness, so I needed my car - it was blocked in by another car. My vehicle was moved around, and impolitely turned back over to me. I told them that I had better not have an oil change charged against the number owed to me, since I had not received service. I took my vehicle to Speedee soil Change and it was completed in 20 minutes. There is no sense in making an appointment when it is basically going to be ignored. If they were that backed up, they could have told me that my appointment would be better the next morning. The whole arrangement was pathetic, and their response to the problem was completely ludicrous and impolite

I gave 1 star because my service rep was punctual and did call me when asked with regular updates. The rest of the service is a huge joke. Kept my Jeep for 3 days and did not even fix the issue. I believe they did not even look. Not really sure they bothered to hook it up to diagnostics. Now truck still broke and I have to put it back in the shop. NOT this shop but a real one.

I purchased a commercial truck Dodge Ram 4500 over a month ago and the truck has just been sitting as I can not add it to my fleet due to document processing. The issue is I cant process it at DOT without the transfer docs which for whatever reason this dealer has delayed for over a month. This is a commercial vehicle that loses money every day it sits. The dealer seems to have a different story every day for the delay and the staff gets mad if I express my frustration. I have now been told to go complain to the manufacturer 🤷🏾‍♂️. Wow great! Definitely looking for another dealer for my next hotshot Dodge Ram truck.

BUYERS BEWARE! Well thought it was good at first. Now that almost a month has went by and they haven’t paid off my trade in and don’t seem to be bothered about it. The next stop is my Attorneys office. I’m still making the payments and carrying insurance on it just in case something happens while it’s still in my name. My credit union is saying still no payment has come in and there supposed to be a partnership dealer for my credit union. We’ll see how my Lawyers do with this situation.

Been calling for weeks to get ahold of the finance department regarding a warranty reimbursement. No one answers the phone and everything I’ve dealt with regarding this dealership has been a migraine. I want answers and to be done with this.

Wasted my time for 4 hours, showed me a dirty vehicle that was supposed to be new but was muddy and filled with dog hair and had over 1k miles on it. The salesman and finance manager acted like my time was completely unimportant to them, even walking away and casuallytalking with other employees for 15+ minutes at a time with no explanation as to what was taking so long . Refused to take my financing, and refused to tell me what rate they would offer me, only wanting to talk about monthly payments. I will never do business with any AutoNation franchise.

Good dealership

Thanks so much Kate Kim for all your help. I love my new 2021 dodge charger. I changed my review to 2 starts because it's been 2 months since I bought my car and no tags yet? I got pulled over because of expired plates. But yet they can't give me another temporal plate. So disappointed.

I love how Autonation supports breast cancer awareness with the pink plates!

My advisor was wonderful but I had to coach the mechanic threw fixing my car. He wanted me to buy a part that I didn’t need. Even though they may recommend something doesn’t mean you need it.

Probably the worst place to ever buy a vehicle or get it serviced. I HIGHLY recommend to literally buy anywhere or service your car anywhere but this place. Nick Kupara (finance) will have you believe you are purchasing the warranty you want and that you asked for and then a year later just in time for you to get your car serviced, they will tell you that you don’t have a warranty or service plan for anything. WORST car buying and WORST service center. The first time they detailed my car (the day I bought it) it came out of service with a giant dent/gash in the drivers side door. I worked in car sales for 3 years before buying my car here. Absolutely horrible.

Salesperson was great!! Talked with our Salesperson prior, set the appointment for a test drive it and he had the car we wanted ready by the front door. Car was great!! The finance department however was slow and seemed shifty!! We had filled out an on-line credit app days prior to the test drive but took almost two hours to get into the finance office. 1st lady that came by had no idea what we were there for, didn't have the credit app or any financial info on the car nor finance rate to discuss. She then left and came back later to have us fill out a new credit app. with no mention if the on-line app. was found. Seemed like she had other places to be. 2nd chap they sent in had some had written some car finance number on a folded piece of paper with a handwritten Apr. and asked we sign to lock in that rate.. We didn't sign. asked to see actual numbers and contracts. Shifty McShifterton! Finally, we were brought into the finance manager, corner office by the front door, he was pleasant and very professional. Took about 30 minutes, the final rate was half of the Apr. from the 2nd chaps handwritten numbers... Great car but F&I department..

I had a fantastic experience when I went in looking for a jeep. They listened to my wants and needs and helped me find what was best for me! They also paid top dollar for my trade. Tony was wonderful. He was kind and easy to work with!

SUPER disappointed with my interaction with them. I sold my Lexus to them and it is now 2 months later and they still have not completed all of the transfer papers. They have not accepted fault for this, its now affecting my credit score as late payments, AND they asked me to call Lexus to figure out the issue instead of stepping up and figuring it out. I asked why their manager of the finance or accounting department couldn't do this (as its THEIR JOB), I was told by Manuel they didn't real have one and just sat silent until I told them I would call since they wouldn't do their jobs. I have emailed and asked for follow-ups on this situation and NOTHING. Since this doesn't affect them personally they seem to not care at all, even though I signed over the car to them!

BUYERS BEWARE!!!! I was referred over to this location to see Matt Thompson. After 7 hours of being on the lot I was able to drive off with the car I purchased. I was told by Matt that he could get the HUGE crack across the windshield fixed… never happened; when asked about it he says “it passed inspection so we can’t” if I knew that I wouldn’t have got this vehicle! 9 days later my battery dies and NOBODY at this location would help me. They told me it’s past a 5 day warranty and that my 90 day warranty dosent cover the battery. I had to pay the $95 tow fee anyways and STILL have a car with a dead battery! I haven’t even had to put more gas in it yet, and it’s useless currently Also Matt has been avoiding my calls and messages ever since I left the lot that first day DO NOT GO HERE IF YOU VALUE YOUR TIME AND OR MONEY!

I just purchased a 2020 grand caravan. it does not come with a spare tire kit! when I tried to buy the parts it turns out dodge discontinued the parts!!! this is a brand new car and they discontinue parts for it!!! I tried to get what I needed with zero help from dodge! this is my fourth and last dodge product. don't buy dodge Chrysler! lousy service, lousy care!

Got a good deal on my truck.

Took my 2020 Jeep Compass to get serviced and it came back with my auto on/off function, disfunctional, and a check engine light... Funny, isn’t it?

Treylan in the service department was very efficient and helpful and nice. Staff was very helpful and courteous.

Anthony Johnson always takes care of me and my family when I need my cars serviced! I moved and I live far now but it’s worth it!

The best car dealer around. You walk in as a stranger and you drive out as a friend. Very kind and polite people. Specially Kate Kim and Manny Velazquez, they both go the extra mile to help you out. I strongly recommend this car dealer.

Worst experience ever.. Not friendly .. don’t care about customer service.. No one ever walked us out , no one sad Thanks for driving 4 hours to buy from us … no one knows what they are doing . Management is a flat out joke and it trickles down to employees. do not buy from them period unless your just sold on the vehicle and don’t care about anything else

This is the worst Dealership I have ever came in contact with. My total experience was awful here. I finally got my new Jeep back today after two weeks in service after having it only three weeks after purchased. I guess, I should be thankful the 4,000 dollar warranty you put on the contract we payed for covered the issue. When in reality you should be making sure before you make a sell the vehicle you are selling is a reliable mechanical vehicle. They sold us a Jeep Wrangler Unlimited with a bad power steering pump and gear box. I will be having it checked at another Dealership with the trust issues I have with this sell. I have lived half my life around dealerships. I know how they work. I observed and soaked in every department at this Dealership as my husband and I made this purchase. The only person that actually tried to do his job was the Service Advisor Pat and he is new there. The trade in on my deceased fathers truck was low balled. They actually offered me 500 less than the emailed quoted trade in. I watched it be listed and the price they asked for purchase. The sales person whom I will not mention called my husband to see if we were happy and how we liked our Jeep often in these weeks. Not once did he resolve any issue with his sale after being informed of the issue. I’m truly disgusted with this Dealership. Beware of every step you take here. Don’t bother to try to reply to this feedback you will get No response. Actions speak louder than words. Customers Satisfaction should be a concern in any business. This is Not the case here. I have a Corvette and wanted a Jeep to replace my fathers truck to drive in the metroplex here. Some of your customers will need to have a reliable vehicle it may be their only one. I’m not only voicing my feedback for what you did to us for those I’m sure you have wronged in the past and hopefully you will change for those in the future.

I love the service I received, thank so much

The service provided by Keylan was quick, courteous and lacked nothing. From the beginning he listened to my story and the problem I had with my vehicle. Then through out the process he kept me in the loop every step of the way! Underpromised and over delivered, Keylan said they could have my van diagnosised by Wednesday and then if everything went right I could have my car back the following week but man let me tell you, this guy had it diagnosised and back to me by the end of the week. Phenomenal! Will recommend this dealership and Keylan in the future to my friends and family.

The service department was quick in getting our 2018 Ram 1500 Lonestar in for recall fixes. Everything went smoothly the morning of the appointment and repairs and software updates were completed quickly. The reason for 4 stars has to do with the answer to the question my husband asked the service tech when he picked up the truck. One of the recalls pertained to the tailgate. About a month before service, our tailgate started not locking when the doors were locked with the key fob or the auto lock button in the truck, having to be locked manually with the key. Also, the back up camera had went to a blue screen only. My husband was unsure if this was due to the tailgate issue recall. Upon picking the truck up, my husband noticed the tailgate and back up camera issues still existed. So, apparently, not part of the recall on tailgate. My husband asked the service tech and was told that our truck was not equipped with an automatic locking tailgate. What?!? It was an auto locking tailgate until about a month before service. Husband comes home, checks wiring just under truck by rear bumper. There's a loose wire, he fixes that and, all of a sudden we have an auto locking tailgate again. Although, according to the service tech, our truck wasn't equipped with this feature. The back up camera also started working again. It just goes to show that even the dealership techs don't always have the correct answer

Pat in the Service Department provided great customer service. He communicated with me through the whole process of getting my sons car back up and running. He kept me updated on the status of the car and also contacted the warranty company, and made sure I agreed with work needed and cost.

I would never recommend AutoNation to anyone. Every aspect of their business has been severely disappointing. Finance is a mess, the sales team is not held accountable, service is a inefficient and unreliable, and the staff at all levels are lacking. If you are foolish enough (as I was) to pay for a service contract with AutoNation, expect misleading service, and a 2+ hour wait time for even the simplest of maintenance requests (out of the 4 oil changes I’ve received there as per of my service contract, the average return time on my vehicle has been 2.5- 3 hours. If you need additional service, team members may or may not tell you about additional fees that are not covered by your contract, even if asked. Do not deal with AutoNation. Friends don’t let friends deal with AutoNation.

Came in unexpected to look to do a trade. Sales consultant Tony was very impressive with his genuine approach to listen to what I was looking for and to see what he could do for me. Though there was some stumbling thru the process with some difficulty from both dealership and my side, Tony was on point to simply work to see if he could make a deal happen. I bought cause he was consistent and not salesy. He's new to the business but operates like a veteran. Managers Ruben and Vijay are stellar in their field by profession. My second purchase from an AutoNation dealership. This experience was much improved from my last purchase from a different brand under AutoNation. Thanks to Tony, Ruben, Vijay, and Brandon!!!

If you take your vehicle here and you say that something is not working properly they will not attempt to fix it. They will simply give you a quote for a new (whatever it is that is not working)

I am not sure what happened at this dealer, but it went from my favorite dealer that I loved so much … to a mediocre dealership. 2 1/2 hours for a simple oil change and tire rotation. All the people who use to work there are gone. Guess money is more important than customer service, since all their prices have more then doubled. Oil change and tire rotation over $100.00 now. I will be checking into somewhere else to get my car serviced. What a shame !!!

Great experience as always

Great but crooks

Went for an Express Oil Change - which took almost 2 hours The Service Dept was very disorganized and seemed no one was avail to assist anyone. Upon completion - wherein they usually give you paperwork of the things, they checked over that might need attention. Instead it was just the receipt for what was paid and no receipt or documentation of the work performed. Have been using this dealership for over 13 plus years and their service has definitely gone down from the quality they used to have.

Great service, service adviser Anthony was very helpful and knowledgeable. For the amount of work done, service personal brought their A game.

Purchased a vehicle for$14,000 and 24 hours afterwards, it began to have numerous issues. When calling into the dealership I was told, very sarcastically, " well there's nothing that can be done for you by phone so why wouldn't you just bring it in?" so, I did just that.. TWICE! First time, I was made to wait, and after two hours I had to leave due to having to be at work. Second time, after one hour, Freddy, the sales manager, said he'd drive the car and see what he thought. Myself and 5 other customers, watched him drive my car in a circle in the parking lot and immediately parked the car. Walked back in and said" I'm sorry there's nothing we are willing to do for you since you didn't purchase our warranty. I now have a car that needs a new transmission, new struts, and a new fuel pump! After 12 days of purchasing the car and only driving it 100 miles. I'm sorry, but what's right is right and what's wrong is wrong. HORRIBLE CUSTOMER SERVICE

Took a lot longer then anticipated to have my vehicle serviced, glad it was a spare vehicle.

Autonation Chrysler, Jeep Dodge had our 2021 Jeep Wrangler for almost 2 weeks. Mechanic could not figure out where the rattling was coming from. during the 1st 1 1/2 weeks I got 0 calls giving me updates I had to call if I wanted an update. Finally got a got a call from one of the Managers, Jonathan who apologizes and says he will be handling my case going forward. So they tell me they had to open up a case with the Engineering department but they can't call them they only communicate via emails, are you serious right now?Another 3 days and not a word from Jonathan. Finally called them and said I was coming to get the car for the weekend show up and they tell me the turbo needs to be replaced. 6 months old but whatever we can drive it until the parts come in. However the car is not back together so you have to come back later, even though I let them know when I would be there and I used my lunch hour. My wife's mom takes her to get the car. I go out an open the back to find the engine cover in the back of my Jeep. Call and leave a message for Jonathan and does he call me back, No. He has my original rep call me, Roland who does not even apologize, he simply says he is not sure why that happened because the mechanic told him it was good to go. It feels like they don't care because the car is under warranty and they know you have to bring it to them for repairs. Horrendously horrible customer service!

Happy with the process for the most part… I expect a lengthy wait during trade/purchase process. I’d give 5 stars if I’d been given a time for extra add items to be installed and at least a reply back from the call and email I sent to try and confirm. I know I’m not the only customer, but follow up after purchase is important.

Outstanding all around with great support & service. I want to send a shout out to Kevin St Louise who guided me through the process of choosing my truck & Brandon Kawachi who guided me through the financing part of the whole experience. Thanks again guys for your knowledge, service & most important………CARE!! Cheers!!!

Marcus and Nick were fantastic to work with! Buying our new truck was a pleasure at AutoNation North Richland Hills.

Great experience buying my new truck at AutoNation in North Richland Hills. Anthony was great to work with.

Nice and friendly service and decent waiting room

Customer service was excellent!

never go back there never

Purchased a 2021 Jeep Wrangler in March 2021 and was promised weather mats for my vehicle. I called two weeks after the purchase to check in and no update. Then they said back order. I contacted again via text a month later, and I received no response. It’s now the end of June and I never received an update. I also only used my windshield fluid maybe 3 times after I purchased the vehicle and an alert came up saying I needed to fill the fluid. I assumed there may have been a leak. When I had it checked out, they said there was nothing wrong with the hose and that the dealership probably didn’t fill it up (like they should have) before selling. There is a long list of other concerns, especially with the finance department, but I don’t know that they can be resolved at this point. I don’t think I would purchase another vehicle from this location in the future.

I highly recommend Sales Consultant- Adam Keele... he had my new Cherokee all ready to go when I came to pick it up and spent time showing me how everything worked. It was a pleasant buying experience!

Will never purchase another vehicle from AutoNation again, or refer anyone. We purchased a vehicle for my job, not only was the location run down, the customer service was terrible! The vehicle had a large crack in the windshield, and they agreed to replace it. We leave our vehicle that we just purchased there so the windshield could be replaced. I had to take a day off of work for that because this was my work vehicle. Call the next day several times no one answers, or call backs. We had to drive up there, and find out it would be another day. We took the vehicle home, and told them we would have windshield replaced on our own at the location of their glass people. The vehicle ends up with bad brakes, a bad strut, and an oil leak. I have only driven this vehicle for 1 day.We take it up there because this is still in warranty. They have had my vehicle for a week now with out touching it! I have been out of work this whole time because again this is a work vehicle. No one will communicate with us as to why there has been such a delay, and I am going on a week without pay. The departments will not communicate between each other, so we have had to call everyone for them to get the repairs done.

agoNEW *****Attention Don’t Buy Cars Here*********** Had to give one star to write this review I called salesman about a Mini Cooper I saw online a countryman oh yeah we can get you that car I go up there then advised they have to go pick it up in Dallas so I sit at lot and wait 3 hours he comes back with wrong car. I should have left right then but I thought okay I will try it out. Voice my opinion about wrong car and was ignored. Day 2 driving down road light cover comes off. Sit another 3 hours waiting on it to get replaced. The first week I had it I had to call Dallas BMW and take it due to check engine light coming on. Sales man advised me I would have to call Dallas because that’s where they got the car from. Week 4 of having car we start noticing a knocking and rattle in front end again told to go to BMW Dallas engine mount broke. Today after my tags have been out for a week I make my 3rd trip and 15 call to check status of my tags again I get told as soon as we get them we will call you. After no call I go up there I get I am sorry but tag office is closed and we can not get anything done today. I guess it’s my fault I work regular hours and don’t get a chance to call tag office myself to see where my tags are. I will never buy another car from this lot if I ever get this one tagged and legal. Update : 4 months later no tags still

Anthony did a great job get in my car prepared. Whatever your paying Anthony is not enough

No tags still bought car in April it is July an no tags and no answer about when I may get them

Luis was awesome!!! Everyone I encountered was so nice from the time I walked in to when I left. Definitely recommend!

Completely unethical and THE most unprofessional dealership ever. I had started the process of buying a truck from this dealership with the help of Adam Keele (salesman). After running some numbers and submitting a credit app which I was approved for…..I was told that I need to book a plane ticket ASAP (I live in California) as proof that I indeed will be buying the truck and that it would be put aside for me. Fast forward 2 days (today) I was notified the truck I was buying is being sold to someone else due to the fact that my purchase date would be July 1st 2021 and that wouldn’t satisfy the dealerships Q2 sales quota. So in order to meet their sales quote they sold the truck I had on hold to somebody else that walked in today. I escalated my concerns to the sales manager DJ and told him I have a credit app approval, and booked my plane ticket (which the dealer wanted as proof) and I had made a cashiers check for my down payment. He simply mumbled with his words and failed to take ownership of the problem. My questions is why would you run my credit and have me book a plane ticket and make a cashiers check just to tell me you sold my truck to somebody else? It’s unthical and unprofessional. I promise this will be escalated to corporate and my friends and family will never walk inside a CDJR dealership ever again because of these two unprofessional clowns. 🤡

Just purchased a 2019 Jeep Rubicon from the used car dealer here. Salesman was good (Drake), finance was fine. The thing that's crazy is that I just bought a fairly expensive vehicle from them, and they didn't include a full tank of gas? I was surprised to say the least. Of all the cars I've purchased from a dealership in my life, this is the first time I've ever driven off the lot without a full tank after purchase. I also do agree with some of the other reviewers here, the waiting area desperately needs an upgrade. The chairs are all trashed out. Seems more like a tote-the-note place than a national car dealership.

Automation is always awesome and very helpful when I go in for service on my truck. Very friendly and they take care of you always.

Kim Kate our sales person was great! No issues she looked out for us and as hard as i can be she kept on politely helping us with our requests! Great experience!

Service department did a great job analyzing and fixing the problem on my 2019 1500. Only draw back was there are no loner vehicles at this time. They made the turn around in 26 hours or so. Really quick during the summer months!

this was my first purchase from a dealership, and i was well aware that the loan application and financing process was as much of a time consuming hassle as it was. the reason for the 2 star review lies within the incompetence of the service department. the 2nd day i had my 2011 jeep wrangler the check engine light came on for a code p0740 and upon returning it to the dealership to have it fixed i also gave them a list of other small problems i had encountered in the week that i had it. after holding my jeep hostage for an entire month the only noticable thing they did was change the heater core which was only obvious because they refilled the system with the wrong coolant, other than that the CEL came right back on after a couple hours of having it back which makes me think all they did was disconnect the battery to reset the computer. since the dealership is responsible for all repairs within 30 days of purchase, one can only assume why they held onto it for the entirety of that 30 days. long story short its a good thing i bought the warranty and that it can be used at any licensed mechanic because the autonation "technicians" had their chance at making things right and completely blew it.

Do you own a Jeep Gladiator 20-21? then this is the last place you want to be for warranty and after sales service. Unprofessional service staff with little or no knowledge about your all new Jeep Gladiator. They blame you for every single thing that has happened to your car, to them there is no such thing as defective car parts or a manufacturing defect. I even don't trust them for a basic JEEP WAVE program. Choose a different location.

Over all service experience terrible Took my 2009 Town country for a recall for the air bag called ahead of time to make sure the recall part was there yes we have the part The car was there a full day So by 4pm I called and was informed not enough time to get to it today could be another day Picked up my van no safety recall done because when Igot my vehicle was then informer the part I needed for the recall was on a back order Autonations Are a joke in car business This is my we by KIa 3 of them supreme customer service by local KIa service department

The whole oil change process was okay, but when I received my truck back it had oil smugges from the oil change on the grill, hood, door, door handle and fender. After my truck sat over night my driveway has a spot where oil had dripped on it, I'm thinking it's just where oil had dripped from not being cleaned off properly. I will take it to another dealership for next service.

It was a good experience with excellent people. Stop by I believe you will like what they have to offer. Ask for Paul if you are looking to buy a car. Their service department is excellent also. Dominick is the one to ask for.

Toni Jackson is a great salesperson to work with! He was very straight forward and to the point. I went into sell my Ram 1500 and they gave me a great deal, no lowballs to start out with. He made the process very quick And easy! Paul Anderson had us sign paperwork and made it very easy to understand what we were signing for and I had a check within minutes of signing all of it! Thanks autonation for helping me out! I will be recommending this dealership and sales person to anyone I know looking to sell or buy!

I needed an oil change only. Anthony helped me out again and the service was great. Very timely, also got a heads up on services I need for my milage. I will be back soon to get these taken care of.

I bought a camaro as for $40,000 on a Tuesday, I was told it passed inspection, it had an airbag light on and even worse it had an oil leak. so Friday I brought it back to be repaired and sat in the waiting area for 3 hours while they knew I was in a hurry. Then to top that the loaner car they gave me is a 2009 Toyota Corolla with major hail damage and plastic parts dragging the ground when above 30mph. So upon calling to check the status on my car I was sent to voicemail several times and never received a return phone call. Then fast forward to the following Wednesday I was assured they would have my car back to me by Thursday evening or Friday at the latest. Friday after receiving no call I called to see when I could pick up my car and they said it wouldn’t be done till Monday now the job required is an 8 hour job by the book.

A few days after purchasing the vehicle we noticed the right bumper was messed up and hanging lower than it should. Unfortunately the day we were there it was pouring down rain and we obviously didn't inspect the car as we should have. Now a month later it is dragging on the ground making the car almost un driveable. I contacted a lady in service who said she would return my call but never did. A few hours later i contacted the sales manager. The sales manager whose email said "my job doesn't leave when you walk out the door only to be told to again contact the service dept. After multiple attempts I reached someone in service only to be told I needed to contact the sales manager. HORRIBLE CUSTOMER SERVICE after a decent buying experience. Will never recommend ANYONE buying a car here

Please don’t go here, they are so pushy, but thankfully I did my research before. After I got the vehicle I wanted they made me and my family wait over 4 hrs to close. Then when I stated we need to go home and come back in the morning, you would have thought I called them a bad name. Slummy dealership, please go somewhere else. They are a corporate entity and could care less about your business. Oh and the financial guy lied about the interest rate. Luckily I had already gotten quotes and showed him. Then he changed his town and dropped it. Shady shady people.

Very bad experience. The advertised pricing in website was one thing to get you in door then they try to add dealer add ONS that they state are added to all cars like windows tinit, wheel locks, door guards, and something else not clear on what value for over $2000. They would not remove after multiple talks with "manager" and no amount or value taken off.

Absolutely horrible service at the used car center. We filled out our application online, they ran our credit and told us we were approved for the vehicle we wanted. So then we drove our family down there, an hour away, young kids and all. We were ignored for 30 minutes. Finally we approached a guy, he said he would check on the info. He disappears. The next guy looks it up and says he's gonna go get the keys. Never see him again either. We sit there for 2 hrs and finally a guy had us fill out the same application as online...again. then of course it takes longer. Finally we leave because everyone was starving. They say they will call us in the morning. We get called in the morning, and after the manager had already approved us, now they want 4k down. Let's not forget that their advertisement said zero down. Absolutely a huge waste of time,money, hard inquiries, and sanity. Dont come here.

Absolutely horrible service at the used car center. We filled out our application online, they ran our credit and told us we were approved for the vehicle we wanted. So then we drove our family down there, an hour away, young kids and all. We were ignored for 30 minutes. Finally we approached a guy, he said he would check on the info. He disappears. The next guy looks it up and says he's gonna go get the keys. Never see him again either. We sit there for 2 hrs and finally a guy had us fill out the same application as online...again. then of course it takes longer. Finally we leave because everyone was starving. They say they will call us in the morning. We get called in the morning, and after the manager had already approved us, now they want 4k down. Let's not forget that their advertisement said zero down. Absolutely a huge waste of time,money, hard inquiries, and sanity. Dont come here.

I worked with Jordan, discussed ordering the truck I wanted a 2021 Ram 2500 Limited Mega Cab Fully Loaded. AutoNation has a massive inventory during this shortage right now. A vehicle hit the lot, Jordan called me immediately, I secured the loan and truck, bought a plane ticket and Jordan picked me up at the airport in my new truck. Got back to dealer was in and out in 40 minutes! Awesome customer service - would buy again from AutoNation without hesitation!!

Great, quick and easy experience. I originally inquired online and within the hour had a response from Kate Kim to set up a test drive. I actually set it up for the next day! Up until the time I arrived Kate Kim kept in touch through text to ensure it was going to be an easy process. I arrived, did the test drive and left the lot with a brand new car! Very good experience and highly recommend to go here. On top of the good service, the inventory was the best around.

Best dealership I have ever been. No hassle, wry respectful, helpful, and they took care of me

I was met quickly, given all the information I needed, typical dealer negotiation. They did not have the exact vehicle so the brought mine up from Houston. Salesman Greg did a great job. LOVE the new truck.

Anthony always takes great care of all my vehicles..

While the car buying experience itself was good, the so called 125 point inspection however missed a few obvious problems that given how proud they are as a company of that. the issues should have been fixed prior to selling the vehicle. There was a major oil gasket leak, warped rotors, all four tires were out of balance, and a fuel system recall. yes I understand it is a used vehicle and I did expect too have some work that would need to be done at my expense and I had extra set aside just for that, but at the very least the oil leak and the recall should have been taken care of. Instead I had to choose what to fix first; the oil leak or the brake system, while waiting on the recall part to deliver.

They add 1,000 extra to every vehicle there apparently for tint and door ding protection it’s a shady place

Apointments have a purpose, to save ppl time. It shouldn't take 90 mins from the start of appt time to intake the vehicle, that makes a simple service over 2.5 hours!

Had an appointment at 8 am for oil change and tire rotation. Cars sat in drive for an hour, no cars went into garage during this time. Will not go back here. Purchased my last 3 Jeeps from here. Got my keys and cancelled both work orders.

excellent service

Started slow, but was well worth it in the end. Love their patients and they made sure I was happy with my purchase in the end!

The staff members are very friendly, efficient and helpful.

Very mediocre experience. A mostly run down office that customers use to pay and request service. Extremely low energy employee that didn't give a time frame for the completed work or factor in taxes into the quote. I won't be going back and I'm actually getting a new GC and that will happen somewhere else as well.

I love AutoNation! They always take great care of me and my Jeep!

I came to this location for an oil change after making an appointment. I was sent to the waiting room to wait. After an hour and 45 minutes, I had seen multiple people come sit down way after I had and their service person came in to get them stating their car was ready. After this happened a few times I walk outside to see my car sitting in the parking lot. I approach my service advisor and she is just sitting there talking with other employees! I tell her I am following up and she asks if they pulled the car around. I didn’t realize it was my responsibility to be watching? Everyone had their advisor come let them know their cars were ready. I have no idea how long my car had been sitting there because I had been waiting for two hours! A complete waste of my time, so frustrating!

They gave us an Outstanding customer service and both the sales people and the financial people were seamless in the quality workmanship delivery Kudos to Nickie and Forest

Excelente atención

In May of this year I purchased 2 tires for the front of my Dodge Ram @ $200.00 dollars each. This month, June, 2021, I went to replace my rear tires. I learned that the particular tire had been discontinued and I noticed on the monitor, in large bold print, that the tires were now priced at $254.00 each. After having just replaced my front tires, I decided to see if the dealership had any of the discontinued tires in stock so I could match the front. After a lengthy search, there were 2 tires located. I asked the service tech why I was I not made aware in May, that the particular tire was being discontinued. Had been, I could have purchased all 4 tires @ $200.00 each and saving myself about $100.00. After completing the June tire change, upon returning home where I had access to my reading glasses, I noticed on the invoice that I was charged $317.00 each for a $254.00 tire. Prior to me giving the ok for the June tires, the service tech and I discussed the listed pricing of the tires ($254.00) I had asked if I could have a bit of a discount since I was not made aware of the discontinuance of that tire back in May. He checked with his manager, and it was agreed that I would receive a 10% discount. Needless to say, that when I got home to my readers, I was not happy with the whole thing. I felt like going back to return the new tires and having my old ones remounted. Thank you, God bless.

The sales person was awesome. He is the reason we give three stars( he gets 5) . He was very caring and professional. We felt sad when we saw the conditions of the used sales office. That building speaks volumes how this places feels about their employees. I could not believe you would put a costumer in that building? Clean up your act. No customer should ever see the conditions of the used sales office. Such a disgrace. we love the van. spare tire should have been included!!! ps, buyer beware, NEW CAR DOES NOT COME WITH SPARE TIRE!! WOW! someone from the shop said have the tire done elsewhere! Cheaper! Should have been free!! brand new car with no spare! total BS

This is the best experience I’ve ever had buying a new car. The dealership has all of the best people to help from selling to finance, everyone was a pleasure to deal with.

I had a recall on my Dodge Challenger, and Anthony got me in and out in under 90 Min. Outstanding !

The worst dealership I've ever been to. Very deceitful people. Dont waste your time or your money.

2 1/2 est repair time took 6 hours. Long time to sit in waiting room. No updates. No info. Not even a simple, ?We apologize for the delay,?. Only, ?Here?s your keys.? Cannot evaluate quality of repairs.

The Service Center provides the worst customer service I have ever experienced. My 2018 Jeep Compass was towed there on a Tuesday morning for engine issues. I called repeatedly throughout the day for status updates and could not get anyone to answer the phone. I finally spoke to a rep in reception and was told my vehicle was never dropped off there; I was told they would research more and was never called back. I finally received a call around 5pm, same day, and was told my vehicle was still sitting in the Bay Area and hadn’t been looked at and someone would contact me the next morning. I spent the remainder of the week calling and leaving voicemails with zero contact or call backs. NO ONE answers the phone at the dealership. Unless of course you’re interested in purchasing. My vehicle was finally ready that Saturday morning for pickup. Faulty sensors from a battery change locked up the entire engine. This is just one occurrence out of several since My initial purchase in late 2018. The level of service has been incredibly poor since finalizing purchase. Never buy a Jeep and if you do, avoid Jeep Chrysler Dodge in NRH. Jeep manufacturing is not worth the money or frustration. Currently looking at trading in.

We went to look at a truck my husband found online. Mr Drake was the sales man that was helping us. He road with us for a test drive. We decided to apply for a loan in just my name, with both our incomes. I did this 8 years ago when I bought my car, which has been paid off for a few years. I have two cars, a Harley, and a travel trailer in just my name with both incomes so I know it's possible. Mr Drake said I couldn't do that. He also said to me twice he would like to see the title to my car, even though I wasn't trading it in. Like I was lying that it was just in my name. I told him I wasn't trading my car in. I finally stood up said I'm done and walked out. He broke a federal law telling me I couldn't finance the truck in my name. Two days later we found a truck at a Dodge dealership somewhere else and purchased it. Mr Drake you lost a sale and you called me a liar to my face twice, big mistake.

My Jeep was there for 2 weeks for warranty covered issues. Got it back and the sensor light came right back on. Terrible customer service. No one answers the phone. It takes days for a call back. As of today, it’s been 4 days since I left about 5 messages and still no response. You would do better with a back yard mechanic. Oh, I almost forgot the outrageous diagnostic fees… Be safe and smart- GO ANYWHERE ELSE!!

Anthony Johnson is one of the best service advisors I have ever seen. He is courteous and friendly. He stays on top of the progress and makes sure the job is done right. He is a valuable asset to your company, and excels in customer service. With allthe custo.ers he has, he remembers each one by name, and their specific problem he addressed. Yall ought to give him a healthy raise....dont be cheap about it. I know that because of him, I will buy my next truck there

Great customer service when I bought my car awhile back and again today when I went back for an oil change. But was a little disappointed it took slightly over 2 hours when I had an appointment.

It was the customer service that was really over the top that I loved so much. Was definitely a smooth transition

My expereince has been terrible. The salesman I bought the car from has not provided much in the way of customer service and I have tried 6 times to talk to the service manager to no avail. I purchased a 2002 C-70 Volvo Convertible on April 24th. I was told that the car had been thoroughly inspected and was in excellent shape. I smelled burnt oil while driving it home from the dealership and had it inspected by another auto repair shop. They found the the oil seals were leaking and that the engine needed to be removed to replace the oil seals. It took three weeks for AutoNation to correct the oil leaks and when it was returned, there was a noise when turning the front wheels. I was told that the mechanic forgot to tighten up the bolts on the steering.... I am still awaiting window repairs for both the driver's and passenger door windows as of June 7th, I do not have the car and AutoNation has not refunded my money. Sincerely, Thom Tackman

Luckily a Jeep sells itself. The sales department was woefully underprepared to sell a vehicle on the day that we purchased our vehicle. I knew the vehicle that I wanted, I came to the dealership in the morning to look and test drive and I was connected with an amazing sales person. I let him know what time I would return in the afternoon with my family and we discussed financing. When I arrived in the afternoon with my husband and my children, I was passed to another sales person who was not at all informed on the vehicle, financing, or the situation. While we waited on the sales person to get up to speed on the transaction we were sat in a waiting room where they played music with unedited lyrics. (I love Cardi B, but I don't play it with my 6 and 7 year old in the room). The dealership added things into the price that had not been completed on the vehicle, luckily I caught this. We financed through our own bank because we were informed that they could not match the interest rate my bank was offering only to be to be told by the finance department that they will not accept financing from our bank because someone else is driving around with a $45,000 car the bank didn't send a check for. Every step of the way was painful and I would not have done business with this dealership if they did not have the specific vehicle that I was looking for. Buy a Jeep, they are awesome, just buy it someplace else!

Mr Kevin Saint Louis was very serviceable always answered my calls great customer service.

Service department is very unresponsive on status updates and clarity. However my sales person Katie did very well and was very patient with me and my wife. Definitely go see her when you get in the market.

Luckily a Jeep sells itself. The sales department was woefully underprepared to sell a vehicle on the day that we purchased our vehicle. I knew the vehicle that I wanted, I came to the dealership in the morning to look and test drive and I was connected with an amazing sales person. I let him know what time I would return in the afternoon with my family and we discussed financing. When I arrived in the afternoon with my husband and my children, I was passed to another sales person who was not at all informed on the vehicle, financing, or the situation. While we waited on the sales person to get up to speed on the transaction we were sat in a waiting room where they played music with unedited lyrics. (I love Cardi B, but I don't play it with my 6 and 7 year old in the room). The dealership added things into the price that had not been completed on the vehicle, luckily I caught this. We financed through our own bank because we were informed that they could not match the interest rate my bank was offering only to be to be told by the finance department that they will not accept financing from our bank because someone else is driving around with a $45,000 car the bank didn't send a check for. Every step of the way was painful and I would not have done business with this dealership if they did not have the specific vehicle that I was looking for. Buy a Jeep, they are awesome, just buy it someplace else!

First and foremost I recommend Dominique Johnson in the service department. All whom I have spoken with are GREAT people, but Dominique is the best!

Had a very pleasant transaction would definitely recommend. Thank you to Marcus Finnell for helping me through this process. This was my first major car purchase and he was there every step of the way. Very kind and very patient would definitely recommend him. Thank you Marcus!!

Friendly professional service with coffee & other refreshment available.

Friendly professional service with self-serve refreshments available while waiting.

I have called the service department several times in order to get an active recall issue resolved (NO SUCCESS). The 1st time I called I was told the part needed to be ordered, and once it arrived, I would get a call back. After waiting a few weeks and not hearing back from anyone I followed up. On my 2nd call to the service department, I was told it was never ordered the 1st time I called and that they had to order the part. My husband has called as well and told the part is in backorder. My last call to the service department was in February. It's now June. How long does it take a back ordered part to arrive (serious question)?! I had to get my car inspected and my passing report also indicated my car has an active recall. Just trying to get this resolved 🤷🏽‍♀️ like anybody else would.

They are getting so much better than what they used to be and Pedro is turning out to be a good parts guy

I counted and they called me 6 times, texted me 5, and emailed me 10 times. Without me responding to a single one. Don't give these people your information they will kill if they have to!!!

If I could give 0 stars I would. I've bought 4 cars from autonation Chevrolet ( amazing service) this was the first time from cdjr. It was an absolutely horrible experience. We purchased our vehicle on Saturday all paperwork etc. Complete. We asked them to fix the back window because it needed to be resealed to the rag top and fix a big scratch on the bumper. They agreed no problem and even put it in the contract. 5 days later after being lied to several times by several different people I went down there and the car was sitting in the rain (obviously it needs to be dry to reseal the window to a rag top) 7 days later it was finally worked on. 10 days later I was told it was done only to get there and they never even touched the bumper, so now I get to take it back so they can fix what they where supposed to. 14 YES 14 days after purchasing the car was still not done. William the finance guy is the ONLY competent person there. This was my wife's mother's day present that they ruined.

Love my new car. The people there are very friendly. Obviously there’s a lot of paperwork involved in getting a car, so expect to be there waiting a while. I bought used, so I just wish they did a more thorough inspection so I didn’t have to go back to get some stuff fixed. But all in all, a very nice experience.

DO NOT BUY A VEHICLE HERE. PLEASE READ: I went to this dealership needing a vehicle. I bought a vehicle and the next day took it to an auto shop because it was already acting funny. The mechanic opened the hood and the vehicle was smoking. It had less than a quart of oil in it and a bunch of other problems. Within only having the vehicle for 5 days, it wouldn’t turn over when I tried to start it. So I had it towed to another shop. They showed me that the MOTOR WAS BROKEN, and there were METAL FLAKES IN THE OIL. Also the CarFax report was wrong and the mileage was incorrect online and on the paperwork. Plus the vehicle smelt like something died in it after they told me they “took it to detail.” I was driving my 5 MONTH OLD BABY in this car.

This is not a dealership I would recommend going to for service needs. The only reason I'm giving 2 stars is because everyone was super friendly every time I went in. I will not be going back as it has caused more problems than I started with. I took my jeep in to have a few things looked at while it was still under factory warranty. They had my Jeep for nearly a week and they never called to provide updates or let me know what was going on (I had to keep calling). They told me it was done (when I called for an update) but when I got there it was having the same issue and it turned out they replaced something I never even complained about. When they finally looked at the issue I brought it in for they said it was my radio and returned my Jeep to me with a broken radio (it was working when I brought it in) and didn't even tell me it wasn't going to be working at all for the 2 weeks it would take for the new one to come in. Then I had a busted radio that constantly (even when the car was turned off) trying to update itself, would fail, and then cause my back speaker to pop. I had them look at the speaker when they replaced the radio and they told me it was fine, it isn't. The speaker is damaged and replacing the radio (that they broke) didn't even fully fix the original problem. They ordered me another part and I have never heard from them again. I called once to tell them about the speaker and find out when the new part would be delivered. I was given a date (that was now probably 2 months ago) and have never been able to get someone on the phone since. I've left voicemails with both my service rep and the director of the service department. Don't go here for service!

Had to get the touchscreen replaced on my Ram 1500 radio. The estimated wait time was about one hour. A little over an hour had passed and my service advisor (Jonathan) came and told me they were having a few issues and they would need more time. Instead of making me wait there longer, he put me into a loaner car so I could get back to work. They had the issue fixed by the end of the day. Appreciate Jonathan's attention to detail in this process.

I happened to have a very good warranty and service experience. I am very happy with Autonation. No B.S.

Made an appointment for 2 vehicles for oil changes. We live in Alvarado, which is about a 45 minute drive. We were told it would be a 2-2 and half hour wait. My husband was not very happy about this since that's the reason he made an appointment. However, they got the service done in about 2 hours. So I guess my whole Saturday wasn't wasted.

Awesome experience all around. No BS. Anthony Johnson was a great help.

Excellent service department. I always have a great experience here.

I really, want to thank Elizabeth for getting my radio order and put in in a timely matter.

They definitely took all the fun and excitement out of buying a new car. The customer service and communication were absolutely not there and absolutely made us feel like we were just a burden to their day. On top of all that our new 2021 Jeep did not have mats inside the car when we purchased it so our salesperson said someone would contact us the next day to order them. Almost a week later after calling and texting them i asked to speak to a manager but our salesperson magically decided to call us back as I’m waiting for a manager to answer, he ordered the wrong mats and claimed it was because he was “upgrading” us. Not true! So he said he’d order them again but they were currently on back order. Then a few day later again after not hearing back we just showed up to check status and he says Aw man i was about to call you the mats just got here! Worst experience ever. I would not recommend this place!

Was greeted as soon as we walked in. Staff was extremely friendly and helpful and attentive took care of us in every way possible. Our salesman Anthony was very knowledgeable about the product. Took his time to go over the truck with us and explain how things worked on the truck. Wasn’t trying to push us to purchase the first truck that we looked at but took his time to find out what was important to us in a truck and what features we’re looking for. (I can’t stand pushy salespeople that are more concerned about their commission than the customer needs). Highly recommend this dealership and the salesman Anthony Williamson. Just wanted to give an update. Don’t know who has dropped the ball but my tags that I received from the dealership has expired and I still haven’t received my permanent tags. Every time I call the dealership I feel as if I’m getting the runaround. I will check with the title department and call you back, they will be in on this date. Still no tags oh well what can you do 😏

Service Department came to validate a recall for my Jeep, this occasion I was attended by your Joshua Rasor (service advisor on training) no.4250. My experience was successfully completed in an Satisfactory manner, he took his time to review all details and a satisfactory car maintenance check inspection. I really feel pleased and well service.

Quick and professional service.

At first it was not a good experience. The vehicle I purchased had problems so I had to choose another vehicle but you did make it right and I just took my car in for service and it went well. My service contract was honored and I didn't have to wait too long.

Lisa from the Service team was courteous and seemed as concerned as I was about getting my vehicle serviced quickly and done well. I appreciated her assistance and will bring my Dodge Ram 1500 back to this dealership for service because of her. Thank you!

Still waiting for a return phone call from the title dept from last week , bought my 2021 Charger almost 2 months ago and I still do not have tags or registration and I can not get a answer as to where they are. I call weekly and get a I don't know answer each time. I'm about to file a formal complaint with Dodge corporate, the Texas DMV and the BBB , let's resolve this issue before it gets to that point..

I wish I didn't even have to give 1 star. They will take your money for a freaking diagnostic 🤣🤣

Took three hours to do an oil change and tire rotate.

BUYER BEWARE!! They add an extra $5,411.00 to your loan for an extended warranty and maintenance plan and cover it up by stating you’re getting “free services” due to purchasing a certified vehicle. They don’t do paper and pen... they scroll down for you to sign your signature on an iPad. I’ve called numerous times and left multiple emails. There’s been no response to my request for the contract and to cancel the warranty and maintenance plans. I’m leaving detailed reviews on every site and currently in the process of filling a complaint with the BBB, contacting the regional President and CEO and contacting my attorney. I’ll update my review once I receive a positive resolution and MY MONEY.

From start to finish, worst experience buying a car. Kept having to drive back to the dealership because they kept telling me to come back this day or that day to fix the issue they said they would and would just give me the run around every time I got there. Everyone is just sitting around and act like they can’t help you.

My buying experience was book perfect. My salesman was very prompt and knowledgeable about the vehicle. I couldn't have asked for a better experience.

Let's just say this place hurt my feelings in the first place, however the guys came together to move us into another car at the last minute! I'm glad my wife was happy so now I can sleep inside the house.

2nd vehicle we have bought from them … always treats us like family .. finds the perfect vehicle for us and makes sure the price is right. Rose & Kate were absolutely fantastic… Highly recommend Autonation and either one of these awesome sales ladies.

Jonathan is outstanding and the main reason no one has ever worked on my 2016 Challenger except Auto Nation.

The staff are very accomodating and friendly.

Unbeknownst to me, they'd added $10k in warranties ( which will never be used because their shop turnaround time is disgustingly inconvenient) turning a $44,000 loan into a $54,000, did not pay off trade-in until the date the payment would become late and effect my credit score AFTER my husband and I both tried to get ahold of anyone in finance for 4 days straight, they lost the copy of my ID (already not legal practice handling highly personal information) and informed me (30 min before closing hours on a Friday) that I would need to send a picture via text message (extremely high risk for identity theft) or the loan would have been declined by the lender because they didn't realize until 2 weeks after the vehicle had been in my possession. Just overall the worst experience purchasing a vehicle ever. Even though I love the vehicle itself, I am no longer as happy with the purchase as I was initially as I will never get $54,000 worth of use out of it... they take advantage of you just like every other dealership and very little, to no professionalism or sense of urgency in correcting their own, major mistakes.. I 100% regret purchasing through this location. Do yourself a favor, don't buy here.

Very disappointed in the attentiveness and the follow up on non service as scheduled.

Their service department is a disaster, my service advisor doesn't return phone calls and never answers when you call him. Left a message with the head service advisor to call me so I could get assigned to a different service advisor. No response. I suppose service isn't a thing at this dealer.

Great people, great prices , very knowledgeable ,and friendly.just a pleasure to do business with.will definitely be returning.have since returned twice to purchase and trade vehicles. Still no problems very helpful with everything. When issues arise they are quick to respond and correct them. Another satisfying experience.

Update today 5/19/21 8 days since original post. Jeep is repaired but not before my husband had to speak to the Service Manager. He was told that we should be glad we don't live in California because it would take three months to get our vehicle repaired. I understand that this dealership is busy. I don't understand why they cannot communicate that to the customer. Communication is the key to all great customer service. Hopefully my vehicle is actually repaired! I wish I could give them a big Fat 0!! I purchased my used vehicle (Jeep Wrangler) at Autonation Honda in Lewisville. We we're treated awesome and was happy with my purchase experience. I purchased a extended warranty package because it was a used vehicle and I wanted that protection. Thankfully I did because it's on it's third visit in 6 months. Unfortunately I have to use a AutoNation Jeep location because the warranty is through Autonation. My first two visits were not bad. First one was any thermostat in and out. Great! Second was my oil cooler which cracked during the Febuary ice storm. Was told it could be weeks to months and it was about 10 days. Now there is a tick in the motor and hesitation between a certain rpm. I made an appt last Friday for that Saturday at 12:30. Dropped it off, service tech said it would be Monday before they could look at it and he would contact me then. Tuesday afternoon no call, so I called. Service tech was off but they looked up my vehicle and it had been assigned to a mechanic but no information. Called back Wednesday morning and now they say it will be Friday before they can even look at it. What the hell!! I need my vehicle. I have a vacation planned!!! Everytime I visit this place there are different faces. I'm sure it because of the abuse they get because of the lack in management and support. Guess I'll pick it up at try the Fort Worth location!!

Although some have had issues. I have never had anything but a great experience with them . Have purchased new and traded several times, without a problem. Good people, good service and any issues have been taken care of in a timely, professional manner. I would highly recommend them . Will definitely be a longtime customer.

This was a seemless process. I came in for in entirely different vehicle but left with something even better!!! I 💙 my Richland Hills Autonation team

Stay away from this dealership! Horrible customer service from the sales team to the management. The sales associate was informed when we arrived that I was wanting to test drive a specific vehicle due to currently ordering a Jeep from the factory. Unfortunately the factory was no longer putting the automatic V6 in the Sahara Altitude and was now using the 4 cylinder turbo. They sat me down and asked if they could match the deal if they could earn my business. I agreed of course. Right from the start I informed the associate that I was ordering a Sahara Altitude and his response was “Are you sure it has to be a Sahara?”. Again I’m ordering that specific model for a reason and not looking to compromise for some random Jeep in their inventory because I checked and they did not have anything that met my criteria. After 15 min of waiting for the associate to return from speaking with his manager about attempting to match the deal given to my by another Jeep dealership he stated that they could not match it but expect me to still place the order with them. I asked the associate if he would pass up on the deal that I’m currently getting and he stated yes. He became upset when I told him that it was insane to pass up on my current deal that would save me and my family more money. His response was So is that a no and you’re not going to give us your business? I told him no that I could not pass on the savings but that it was nice that he tried to match the deal. He said thank you and that he was not going to be letting me test drive a 4 cylinder turbo Jeep. I asked him if that was common practice to waste customers time and not allow them to test drive a vehicle. He responded yes and walked out of his office. I spoke with the manager who stated that it was common practice but would allow us to test drive the vehicle. The manager didn’t appear to care much about the incident and walked away. Another sales associate approached us and said that she would take us on a test drive and when I asked her if that was acceptable to treat customers and she also said that it was their lively hood to sale cars so if they were not going to make a sale that it was not worth their time assist customers. They could not match the deal and felt like it was okay to waste my time even though I was up front from the begging of my intentions. I test drove several other Jeep’s prior to placing my order to Jeep and was never treated like this from other dealerships.

Very good service every time I’m there. Adam and Kate do a fantastic job!

Absolutely the worst! Unprofessional, dishonest, and useless in both sales and service! We tried to give them the benefit of the doubt, but their reputation holds true! Unacceptable service! This will be the last time they touch my Jeep, but it will NOT be the last time they hear about it! Run as far away as you can from these people!

The guy that was helping me didn?t really seem as if he wanted to be there. After waiting over an hour to get an update on my car, the guy said oh I?ll check on your car and let you know what?s going on. I waited another 20 minutes and he never came back so I went inside the building. Once I got inside and located the guy, I said, I was still waiting outside for you to return with the update on my car. He stated he forgot.?

Great service really took care of me

I had my car into service Dept. When I called to check on it no one would return my calls.

Not a good experience to buy a car. I wont' use AutoNation for my next purchase. I was told that all fluids were to be changed, I think just break fluid was added. Also I was told that new spark plugs were been changed, I don't think so either. I was told brakes were good, I had to purchase new brake pads the first week. It took a week to deliver the car to me. I was told that purchase documents were to be emailed, I am still waiting.

VERY HELPFULL, GREAT STAFF.

Caring service advisor, Russ. Great guy does everything within his power to make things right. What I don’t like is that when I have an appointment for minor service work the truck has to stay for days at a time. I have an appointment tomorrow morning, May 17th, 2021 and the parts are in. I still bet I am required to leave the truck and there will be no loaner available.

After reserving a specific car online, making an appointment, then calling half an hour before coming in to confirm that it was still available, our salesman was unavailable, and the car was nowhere to be found. Me and my 4 small kids waited in the car while my husband spoke to the next salesman. He was happy to help us, but even after giving him the VIN number of the 1 car we were interested in (it was the only one for miles around that would fit our very specific circumstance), first he said he couldn't find it, then three separate times said that he found it, but brought the wrong car for us to look at. Then, the manager came out and told us that the car had been sent to wholesale (even though it had been confirmed only half an hour before we arrived). THIS is what gives used car salesman a bad name. After an hour and a half repeated deception, we left, feeling used and abused. If even once, anyone had apologized for the confusion, or acknowledged our waiting family in the car, or said they'd made a mistake, we could have left on better terms. To reserve the car online, make an appointment, and confirm multiple times that it is available -- what more can a person do?

The service department is completely inept. Did not tell me they wouldn’t fix my flat tire on arrival. Returned vehicle a week later with actively leaking air from tire, passenger door gasket hanging down after dropping headliner, failed to reinstall dry cleaner hook in ceiling and failed to fix sunroof rattle. Their customer service is non-existent from start to finish. We have bought two vehicles from AutoNation and never will again simply because their service department is deplorable. I have written several similar reviews over the years and never received an acknowledgment from management. If they do read these it further proves they do not care.

Kate Kim was wonderful! The car buying experience was easy, fast, and painless here! No pressure salespeople at this location! Will definitely come back! Thank you AutoNation N. Richland Hills! You all ROCK!

I came here for my first oil change and tire rotation. Russell, service tech was great! They were short staffed on Saturday, but he took his time and made sure everything was taken care of. He told me the price of oil change and tire rotation so it wouldn't be a surprise. It did end up costing $12 more than he quoted . I know dealerships are more expensive, but it did seem like a lot for oil change and tire rotation. ($130) With a tire rotation, my husband said they are supposed to check pressure in tires. 2 days after I had my service, my computer said my tire pressure was 29 in back tires...normal pressure 36.

Zero stars. Worst experience ever. Stay away! Went to buy car that was listed online. Salesman was rude and condescending when I asked about the rebates I qualified for he said "not gonna happen, we are not applying any of the published manufacturer rebates". They had overpriced add-ons added to advertised price. When I asked to speak to manager he said he was a manger (found out later he was not). I received an email from general manager (looked auto generated) to call him with feedback good or bad. Called twice left message, never called back. We had a check from our bank for a pre-approved loan. I was told the bank loan check was too much paperwork and they did not get their money right away, so it would not be accepted. I would have to go to bank and get a cashiers check, if I wanted to purchase from them. I drove to Weatherford dealership, purchased same car, excellent price, experience and service. They valued my time, applied military rebate, and provided excellent customer service.

Used cars had trash in the seats, a bottle of chemicals was left in the parking lot, my husband reached under the seat of a $66k SUV to move the seat up and found a bare box cutter blade. The show room has shredded seats and huge stains in the carpet. Walked around the lot in the heat and was offered warm bottled water. One car had been owned by a smoker and was drenched in shampoo. It was overpowering. Overall it was the filthiest dealership I've ever been in.

Worst experience ever. Stay away! Went to buy car that was listed online. Salesman was rude and condescending when I asked about the rebates I qualified for he said "not gonna happen, we are not applying any of the published manufacturer rebates". They had overpriced add-ons added to advertised price. When I asked to speak to manager he said he was a manger (found out later he was not). I received an email from general manager (looked auto generated) to call him with feedback good or bad. Called twice left message, never called back. We had a check from our bank for a pre-approved loan. I was told the bank loan check was too much paperwork and they did not get their money right away, so it would not be accepted. I would have to go to bank and get a cashiers check, if I wanted to purchase from them. I drove to Weatherford dealership, purchased same car, excellent price, experience and service. They valued my time, applied military rebate, and provided excellent customer service.

They’re great!!! Customer service is great and the whole team is great! From sales all the way to finance! The transition was smooth and felt 100% confident on my purchase! Thank you Autonation!

We scheduled an appointment, easy process and friendly staff. Worked out very well.

They did a fantastic job selling me my truck. Everyone was professional and prompt. So happy with everything! Thank you.

I was very impressed with the salesman Kevin Maher he was very patient and understanding. He?s one of the best salesman at autonation and I would recommend him to my friends and family.

Kate Kim was fantastic and made my car buying experience memorable!

Walked in to purchase a used Jeep and too my surprise walked out with a brand new Jeep!!!!!Thank you so Much KEVIN.

Walked in to purchase a used Jeep and too my surprise walked out with a brand new Jeep!!!!!Thank you so Much KEVIN.

They give you a warranty of 5 days 250 miles, but ironically enough an exact week after purchasing the car is when all the problems began. My car is currently at the mechanic shop for the third time and I have only owned it for two weeks. More and more problems keep happening and I have already spent $4,000 extra on this car just to drive it 20 minutes at a time and then there is another problem. If I had known that Autonation does not check on their vehicles then I would have run far far away. This was my first car buying experience and my salesperson, Benjamin Flores gave me bad vibes from the beginning. I brushed off those vibes because I thought I was just overthinking. The first car he showed me had white smoke coming out of the tailpipe on my test drive and I asked him what was going on but he was pretty quiet. I wish so badly I would have left at that moment. All I can say is that, there are tons of better car dealerships out there who will actually take that time to sell you a car that will run properly. Autonation is not one of those places.

Was taken care of professionally and my car was worked on in a decent amount of time as well as me not having to spend too much money... Loved the service and will be going back to make sure I keep up the maintenance and have my car look brand new when asked for a detailed cleaning! 😊

Want to give ZERO STAR RATING!!! 1st time 6 years ago tried to by a car there. These guys tried to screw us! Shame on you! This time in April, tried to buy a vehicle there and these guys tried to screw us again! Shame on me! I should have learned After our visit to this dealership, I did purchase a vehicle from another dealership. They were extremely helpful. THEY did not require a BS service contract to buy their vehicle. THEY did not try to screw me with a 24% loan for 72 months. Finance companys kickback the extra interest over what they actually charge to the dealership by the way. I got a 12% loan for 54 months, payments we could afford, and free car washes for 3 months at the dealership. I realize that the car wash is just an added thing that costs them nothing, but it is something. I will NEVER set foot in AutoNation CDJR NRH Dealership ever again. I was so displeased by the way the manager tried to FORCE a $3k warranty just to pad their profit margin! I am telling everyone possible to avoid AutoNation like it was COVID! MANAGER QUOTE "I'm not selling you this vehicle without the added warranty to help make up our profit margin" MY RESPONSE "Im not buying something I don't want just to say yes to the vehicle" MANAGER RESPONSE "Keep it for 6 month and then cancel it to get reimbursed for the unused portion off your loan total" It put me off even more that I said I would pass on the DEAL they were giving us due to the warranty requirement 5 TIMES and asked for my license back before I got it. The sales person called the next day to ask if I changed my mind on buying? I ask if they had changed there mind on requiring the $3k warranty? My answer was their answer - NO I even called another AutoNation dealership later and spoke to a manager about the requirements put on the deal. They told me that was not the way they do business and that extended service agreement are optional if the customer wants it. Trust me, this is the nice version of what I want to say about this dealership! I am trying to be helpful to anyone else that might think they can get a good deal at this dealership. You can't! I sold cars for a few years and would have never treated a customer the way AutoNation CDJR NRH treated my family! If they have a vehicle you like, keep looking! A better deal elsewhere will show up, just like one did for me!

I had spoken to Luis about 2 days prior to my visit and we discussed the Jeep Grand Cherokee I was interested in. When I arrived for my appointment he already had the vehicle on the platform and ready to go. My overall experience was pleasant, Luis didn't go back and forth trying to get me to get something else which is what I really appreciate the most. The finance guy Issac was just as awesome as Luis. They both made me even more excited about my new car purchase! They are truly huge assets to AutoNation. I have not stopped talking about my experience and have definitely recommended AutoNation to a few friends. From the bottom of my heart THANK YOU LUIS, ISSAC, AND AUTONATION!!!!!

Great dealer experience. Service advisor Anthony was interested and knowledgeable. I have used him previously and each experience is good. Love my RAM.

Justin in Sales is absolute garbage!

Having had great purchase experiences with 2 other AutoNation dealerships we hoped when getting our son’s first car we had come to the right place. Unfortunately that has not been the case. We purchased a used 2015 Ford Edge that had the check engine light come on after owning it for only 6 days. We have reached out several times to get it resolved and have not received a reply/follow-up from anyone at the dealership. The car is currently at the AutoNation Ford Frisco getting serviced so fortunately there is still time to make it right!

Having had great purchase experiences with 2 other AutoNation dealerships we hoped when getting our son’s first car we had come to the right place. Unfortunately that has not been the case. We purchased a used 2015 Ford Edge that had the check engine light came on after owning it for 6 days. We reached out several times to get it resolved and have not gotten a reply/follow-up from anyone. The cart is currently at the AutoNation Ford Frisco getting serviced so fortunately there is still time to make it right!

Worst car buying experience ever! Walked out once because of miss information. Decided to still go with them because the truck was the exact spec I wanted. No effort was put forward to save me any time throughout the entire process. I was always waiting for something and it seems they view that the customer has infinite time to spend on a purchase. If I didn?t ask a question I was not going to receive any important information about the vehicle or the transaction. Auto Nation definitely does not value their customers nor make an attempt to give a transparent sale. Would never buy or recommend anyone to purchase a vehicle with them.

Bailey went above and beyond to get me into the Cherokee I wanted. She kept me updated on the process and always answered my calls. I highly recommend this dealership and most of all Bailey. Thank you so much!

My experience was absolutely wonderful!!! Luis and Isaac made my new car purchase so easy and quick. Definitely not the typical dealership experience you usually expect. I will recommend any and everyone to go there they really do care!

License plate light assembly broke. They had the part in stock. It took two an a half hours before they even looked at my car. It took the mechanic two minutes to install it. Seriously!!!! Had rear window moulding replaced. Great job there. However, they chipped the paint on the driver and passenger side door. NOT COOL!!!!!!!

Made appointment on April 22 to bring it in on April 29 because this was the first date they could get me a loaner to get to work. Danielle my service advisor informed me that they only have 1 tech for diesel engines. I finally got it back May 5 Danielle kept me up to date all the time an was very apologetic I don't blame her I blame auto nation itself. How can a big company like that have only 1 tech for diesel engines I'm sure their are many unemployed diesel techs out there they can hire. I give Danielle 5 stars she even had it washed a an vacuumed out for me an it was waiting in the drive for me when I pulled up. I was there only 5 minutes to deliver the keys for loaner sign paper work an I was out the door.

Bailey went above and beyond to get me into the Cherokee I wanted. She kept me updated on the process and always answered my calls. I highly recommend this dealership and most of all Bailey. Thank you so much!

We were in a bit of a time crunch when it came to finding a a new car, and Kate Kim at AutoNation was excellent! She was efficient, showed us cars that we were interested in and that fit our budget, and went to bat for us to get a great price. We were able to see several cars, test drive one, and finish our purchase in about three hours. We couldn?t be happier with our new car or with the experience we had with Kate. Go see her, she will definitely help you out!

Samantha and Ben were amazing in assisting me with finding exactly what I was looking for. Patient with my best interest in mind!

Bought a used truck in January. They told me about the tint and door guards "add on" in the contract after we agreed on a price. I was also promised a replacement pad for my step bar, which was missing. I called two weeks after my purchase and nothing. I called 3 more times with no call back. I called again and asked to talk to the manager, which was a guy named Bookman. He said they would do the tint and door guards, but they aren't doing the replacement. Luckily I had the replacement hand-written into the contract. After he looked it up he agreed to do it. Someone contacted me 2 weeks later and asked for pictures and said they would set up the appointments. I waited a month with nothing after that and when I texted them back they ignored me. They have been giving me the run around for 4 months on something I paid for and that is in my contract. They are super nice when making the sale, but ghost you when the deal is over. DO NOT GO HERE

Absolutely Horrible!! If you could give 0 stars I would. First, don't fall for the "you must schedule an appointment" if you want service BS. They don't honor the appointment, it's first come first serve. You have to wait in line and then it takes 5 days to get an estimate. So, the appointment was worthless. Then they made mistake after mistake and took another week to fix my truck. When I picked it up, they didn't even do the simplest repair which was to put the tabs on the tailgate. If they didn't do that, how can I trust that they actually did the repairs that I can not see. I will never buy another car there or get my cars repaired their again. I will drive out of my way for any other repairs. Also, I will tell all my Ram truck friends not to go their.

Absolutely Horrible!! If you could give 0 stars I would. First, don't fall for the "you must schedule an appointment" if you want service BS. They don't honor the appointment, it's first come first serve. You have to wait in line and then it takes 5 days to get an estimate. So, the appointment was worthless. Then they made mistake after mistake and took another week to fix my truck. When I picked it up, they didn't even do the simplest repair which was to put the tabs on the tailgate. If they didn't do that, how can I trust that they actually did the repairs that I can not see. I will never buy another car there or get my cars repaired their again. I will drive out of my way for any other repairs. Also, I will tell all my Ram truck friends not to go their. Don't waste your time at this dealership!

If you could give 0 stars I would. First, don't fall for the "you must schedule an appointment" if you want service BS. They don't honor the appointment, it's first come first serve. You have to wait in line and then it takes 5 days to get an estimate. So, the appointment was worthless. Then they made mistake after mistake and took another week to fix my truck. When I picked it up, they didn't even do the simplest repair which was to put the tabs on the tailgate. If they didn't do that, how can I trust that they actually did the repairs that I can not see. I will never buy another car there or get my cars repaired their again. I will drive out of my way for any other repairs. Also, I will tell all my Ram truck friends not to go their. The whole process took 3 weeks. Service manager would not contact me.

Mr St Louis was very helpful. I recommend him to anyone.

I have purchased quite a few vehicles in the past (around 7 or 8) and this was, by far, the best car buying experience I have had. The sales team and finance manager I worked with really took care of me and went above and beyond to satisfy my needs. Take note other dealers; here's a quick story about what happened when I went to sign the documents: while meeting with the finance manger, a very severe storm broke out. Sirens were going off, hail and "tornados" (rotation, but no touch downs) were around us, and it was headed towards the dealership. The sales manager we were working with came up to us, got our keys, and moved our car that we drove up there to safety, just in case it got bad outside. Luckily, the hail and tornado didnt roll through there, but that really shows the care this dealership has for it's customers. Everyone was truly outstanding.

If I could give them zero stars I would. My Jeep Wrangler stopped working completely, and I was told by them that either I had to tow it myself to them or they could find someone but they don’t know the prices of their towers and if it was above $100 then i had to cover it. I towed it myself, the towing guy I hired was having lots of trouble with them because I was told Elizabeth was in charge of my car and they were saying they didn’t have a Elizabeth. Anyways they finally took my car in. Elizabeth never answers her phone, never updated me on my Jeep they had it longer than a week couldn’t even provide me with a rental, I would constantly call to see how my Jeep was and no answer. If they would call it was just to say they still had to check it. They ended up calling me and saying my warranty was not covering and I had to pay almost $700 for a new battery & fuses, I said ok that’s fine, when I go pick up my car, they made me wait because they were gonna “hand wash it” and it wasn’t even washed, there was dirt, bugs everything all around the car, I asked if they gave my car an oil change since it hasn’t got one since I bought it they said no because I didn’t ask them to, what kind of dealership is this, my car also needs an alignment already and that wasn’t done either, you would think since they had it for longer than a week these stuff would be done but nope. I love my car but Auto nation and their employees suck and I hate having to give my money to people who don’t even bother doing their job. This dealership is a joke. -Maria conche

The initial service was good, but the follow up service was not good. The service tech took pictures of my drivers seat that was cracking and I've only had the truck a little of 2 years, 51000 miles to see if it was covered under my extended warranty I purchased, that was on 3/29/21. I called and left her a message on 4/1/21 to see if she had found out anything. As of 4/3/21, I have yet to hear back from anyone! This is not how I run my company!! As of today, I have yet to get a response from Lisa Alvarado. I was there on March 29th, 2021 and today is May 4, 2021, ridiculous!! This should just be called a Department because there is NO SERVICE AT ALL.

Quickest deal we have ever made!! Jordan was there to answer all questions about our new jeep. We feel we got a great deal on our trade in as well on our new vehicle...Happy Customer!!

Great, great salesman that worked with me took good care of my wife and me.

Over a dozen phone calls trying to tell someone at this dealership that I WANT TO BUY THIS CAR.

Excellent Customer Service !! I was approved right on the spot no hassles or anything. Manny was very helpful and the entire Finance team. He continue to follow up with me after the purchase. This is my first purchase from Autonation. If I have a question he always has a answer. I purchased a 2021 Dodge Challenger. I will definitely recommend them!!

Lord to get me drive 30+ miles and then tried to pressure me to pay 4% higher interest rate or lose all my incentives when I had preapproval which I told them 3 TIMES before I drive out there and was told it’d be no problem to use. I would not recommend them to anyone EVER!

Worst experience I ever had in buying a car. I would not recommend any one to this dealership. Made me drive across town for a check and didn't even replace the gas

I made the easiest deal a used-car dealership could dream about. I made an appointment several hours ahead of time to come in and pay cash for a vehicle. I arrived on time. It was Friday afternoon and the place was practically deserted except for the sales staff. I told my designated salesperson I was there and ready to buy, cashier's check in hand, and proceeded to be ignored for two hours. The only way I was able to get the place's attention was to threaten to leave and take my check with me. Then, I waited another hour for the paperwork to be processed. Then the information on the title application was incorrect. I asked to get a corrected copy and the sales guy told me, "It's fixed. Trust me." You cannot make this stuff up. Talk about a stereotype sleazy-used car operation. I refuse to leave without correct documentation, which took another 30 minutes of waiting. All told, I went in with a check for a cash sale, and waited 3 1/2 hours. That is about as unacceptable as it gets. I am 66 years old, and have bought and sold dozens of cars. The vehicle I bought was fine, and a decent (not great) price. Even so, this was by far the worst, and most demeaning car-buying experience I have ever had. My family and I will NEVER buy a vehicle from Auto Nation again.

Worst experience I ever had in buying a car. I would not recommend any one to this dealership. Made me drive across town for a check and didn't even replace the gas

Great selection of vehicles and an excellent team! I purchased a 2013 F150 and was provided with exceptional service from A-Z. My sales guy Cody, Sales Mgr. Jonathan, Finance team and Amanda all did their part to ensure that I was completely satisfied with my purchase. I highly recommend this dealership and hope you consider them when making your next purchase. I’ll be back!

This was the worst car buying experience I have ever had. They sold me a truck that was in need of plenty of repair. The salesman told me the vehicle had been through a 100 point inspection. I bought the truck in August of 2020, when we had the first cold spell of the fall season it killed the battery. I called the salesman and he didn't even return my phone call. So I got a new truck, hadn't even made my first payment and got to buy a battery already. Went to get my first oil change and the service department wanted to charge me 54 bucks for a air filter, really? Noticed a squeaking noise when I took it in for the oil change and asked if they could look at it. I was told to bring it back cause the person that does the oil change only does oil changes, again really? Finally got a diagnostic on the noise and come to find out all 4 shocks are leaking and upper and lower control arm bearings are shot and none of this is covered under the warranty I was talked into buying.

Overall the process was quick and easy, mostly because I came to look at a specific car and I was paying cash. My issue is that there was a piece of the car that was loose and the salesman promised it would be fixed by the time I came back to pick it up that evening. When I arrived, it had not been fixed. The salesman told me to return the following Monday, Tuesday, or Wednesday and he would get it fixed. I texted him what time I would be there Monday. When I arrived, he wasn't there and no one knew anything about it. Apparently it's fairly common for the sales people to make under the table deals with the techs to make small repairs that the manager won't approve. So if you purchase a car that needs a specific repair done, make sure it's in the paperwork and done before taking delivery. This is the kind of thing that gives used car dealers a questionable reputation.

Was very pleased with the welcoming upon my arrival and care for my vehicles needs to match my everyday driving I was giving all my options and instructed on every detail of my purchase thank you to Matt Thompson and Amanda I recommend seeing them to purchase a vehicle..

Great customer service and quick and easy financing. Will definitely purchase my next car through them.

Marcus Finnell was my new car sales person - ASK FOR HIM!! He is no nonsense and quick. Listened to all my questions carefully and followed through. Highly Recommended!

If I could give their service department zero stars I would! I took my Jeep there over a year ago because I had a recall on my dash, it was bubbling. After waiting for over a year to finally get my dash replacement in, I finally got a call to schedule the service. I took my Jeep there just to get a call the next day that they had a technician quit and had to reschedule me. 2 weeks later I was scheduled and left my Jeep overnight. My dash was replaced and looked good, except that the TECHNICIAN broke the decorative trim and LIED about it saying it was already like that! Neither AutoNation or Chrysler are going to fix my dash because they said they aren't responsible for the damage! The pieces are also discontinued, meaning all my trim will need to be replaced or have mix matched pieces. Thanks A LOT to the lying technician and service department for covering up for him. Now my Jeep will lose value at trade in and I'll have to pay out of pocket to replace my entire trim! This was my first and LAST time ever going to AutoNation NRH! I would not recommend them to anyone! They have no integrity and are now dodging my calls! UPDATE: They offered me $150 towards the replacement parts which was not even half the cost! No word back from the GM, or customer relations manager. I was promised a call back but a week later and nothing. UPATE: They told the BBB that they would except my trade at full value and that they tried to find me other options. HA! I WILL NEVER GIVE THEM ANYMORE BUSINESS. THEY HAVE DONE NOTHING TO HELP ME. I HAVE NOT HEARD FROM ANYONE AT THE DEALERSHIP IN WEEKS! I am just going to replace it myself and I hope this never happens to anyone again. WHAT GOES AROUND COMES AROUND!

Called about a safety recall and had a couple of questions. Left a message and never got a call back. Found the info I needed out on the internet. Called back about a month later and made my appointment and got the safety issue fixed. Customer Service needs work in my opinion.

I had to text, email, chat AND call to get someone to sell me a car!!! And after all that, I was still at the dealership for almost 3 hours before getting a loaner due to other difficulties. As soon as I left, the low-fuel light on the loaner came on and when I took it back, instead of just gassing it up and letting me go, I had to get into another one, because someone wanted to look at the one I had just been given! Two days later when I went to return the loaner and pick up my new car, I was tossed the keys and pointed in the general direction of my car. If the deal had not been above average...

Ask for Nick Martin; Great customer service!! Picked out my car online, did everything but sign over the phone. Everything was ready to go when I got there. Well worth the 2 hour drive!!

Johnny was one of the best sales reps I have ever encountered.

Muy bien

Was told that they pre-inspect their used cars and don't allow their customers to take it for a pre-inspection before buying and give a paltry 5 day/250mi warranty, but failed to tell me that the car i was buying when i had it checked out after the purchase that the transmission fluid was BLACK, not brown not red but black and the front struts most likely needed replacing soon. They then proceeded to tell me after the fact that they don't change the fluid on risk of it ruining the transmission, yet failed to even mention the transmission status during the sale. Also waited around 2 hours just to see the financial rep. for no good reason. Would not recommend they take no responsibility for their product or look out for their customers best interest in buying a reliable vehicle and use deception.

Great service and short wait time. Polite and friendly staff

The employees were extremely knowledgeable and very professional

My headlight failed too soon for parts warranty so they replaced it and labor all for free! Thanks Chrysler.

Purchased two vehicles from here. I do recommend.

I just bought my 2016 in October only made 7 payments the first night I had check engine came on I took it in the very next day Cadillac converter wanting me to pay over 2000 and I barely had it a jalf dau now I took it in last week on thursday they kept it til Monday the service rep told me my warranty would cover everything Z i had stated was wrong after keeping it 4 days they call and say its going to cost me 1000. all of this stuff that was wrong should of been taken care of when I bought it its like a used car off streets Im stuck aith it like the brakes a wiper blade come on now I would never recomend them to anybody I am so unhappy and they wont call us back Dont go to them

They had the correct model and good pricing.

Bailey is knowledgeable, and very friendly sales person. I had the best car buying experience in my life with her! Would recommend this dealership to anyone!

We love our new van from Auto Nation 🥰

Prices are fair if you buy from inventory for Jeep Wranglers, but if you custom order they will charge MSRP. IF YOU PLAN TO CUSTOM ORDER, BEST TO ORDER FROM OUT OF STATE. RECOMMEND IDAHO (Smiths) AND ARKANSAS (Conway).

Anthony was an amazing sales person. He was energetic and understood exactly what I wanted. I was able to get my new car with all of my terms. Thank you Anthony for being exactly what I needed during this buying process. Please please ask for Anthony at AutoNation North Richland Hills!

Had a Great experience there.....love it....my ram dealer to go.

Bought a used 2018 Dodge 2 weeks ago with issues that popped up in the first 24 hours. Notified and had multiple conversations with them the next day and still haven't gotten a response. Was told they are waiting for my warranty to start before they order the part. Not happy.

David M has been the best car salesman!!! He made car buying less stressful and accomplished ever thing I was looking for. I definitely recommend anyone to this dealership!!

My wife and I walked into the dealership on a Friday night and boy was it busy. Anthony was with a couple other customers but still greeted us to find out our needs. Anthony was full of knowledge on the Jeep Wrangler that we purchased from him. Anthony took the time to run through all components on this Jeep. Anthony wouldn’t let leave without making sure our smart devices were synced and ready to use. If you’re looking to purchase from this dealership, go see Anthony and he will take care of you.

We had a great experience with Autonation from sales to finance. Customer service was wonderful and would definitely purchase from this dealership again.

We called and spoke to a salesperson. We told him that we were very interested in the vehicle and would like to pay cash for it. The salesperson was very helpful on the phone and explained it was new to inventory and that he would push it through the "inspection process" and have it ready for us to pick up by noon the next day. We explained to him that we lived four hours away so we needed to be sure everything was good with the vehicle before arriving. We showed up the next day and they said they would not accept our check unless they ran my credit. I told them that was ridiculous but eventually gave in since we had driven 4 hours! They refused to accept an ACH or wire. I sat in the lobby for 30/40 minutes not knowing if they were going to let us pay with a check.(after driving four hours!) By the time I got the bill it had a $499 window tint charge.(for the front two windows!) The salesperson said "they tint all the cars." I said, "well this is not something I agreed to." He just kept saying "we do this to all the cars..." He led us back into a small office to speak to the finance mgr. We were wearing masks. The finance mgr did not ask us if he needed to put on a mask. We sat in the room with him for an hour. I explained that the salesperson was not rude but seemed clueless, very unconcerned and unempathetic. By this time I am already pissed inside and sick from worry. No customer recovery, no apology. He just smiled and started telling us about the salespersons personal situation and why he "had not figured it out yet." At this point I knew I had to just hold on and finish the transaction. He hands me the title paperwork and it describes the vehicle as a hybrid. I brought this to his attention and he said it was fine that I wouldn't have any issues with the title. He ran the check once and said it did not take that he could only run it twice. In a panic I said to my wife, "quick call the bank again." He said, "no sometimes the check reader malfunctions." He said, "it only lets me run it twice." He ran it again and it went through. I breathed a huge sigh of relief. He said, "what were you worried this whole time?" I said "yes, you guys have treated us like criminals since we told you we wanted to pay by check. We told you this on the phone before driving down here." He explained that due to COVID they have had a lot of people stealing cars and that they are taking extra precautions. That would have been great to know before driving four hours! I've never felt so terrible trying to purchase a vehicle. We drive the vehicle home and the back passenger door does not lock and the check engine light came on.(because we live 4 hours away we've already exceeded your warranty)

I would like to say Cody our Sales Associate at AutoNation CDJ in N Richland Hills provided us with an excellent buying experience on 3/27. We’re from Memphis, TN and Cody provided us and our Credit Union everything needed in record time to make our purchase happen. He was very knowledgeable, friendly, and made sure everything was to our satisfaction. I have no doubt that Cody is creating customers for life one customer at a time. “You’re the best Cody”

A total joke! You are wasting your valuable time and life. I'm sure the other lots are awesome but the used car super center is a place for no one to ever do business. I would rate this place with negative stars if I could. I literally have nothing good to say about this absolute insult to consumers except that Samantha and B.Jules are the only people that seem to do their job. EVERYTHING about my experience has been terrible. Buying a car from here was a bad decision and was hands down the worst experience purchasing anything anywhere ever. I have never been involved with such an unprofessional, non-communicative, pass the buck, talk in circles, promises broken, non-responsive business in my life! My list of complaints is long, here is a summary. Bought the car it needed some service work. After days of hearing nothing and trying to get an update I was finally told the car was ready for pickup. I go in, it's not ready. I leave it to pickup a couple days later. Again, no communication from them. I'm finally told the car is ready almost 2 wks after I signed the lease. Pickup attempt #2, [oooh sorry oh you didn't get my message??? No the car isn't ready. We had to order a part. I don't know when it will be here but you can take the car and when the part comes we'll call you and give you a loaner while we make the repair]. I take the car and realize 2 days later they let me leave the lot with plates that expired 1 wk before I bought the car! Now, 3 wks later no one will respond to me and I am still waiting for 2 of 5 promised repairs. You want to buy a car from here, just DON'T you will regret stepping foot in this place and wasting your life here. Oh yea and while I waited on day 1 a salesperson told a customer they lost her car in transit and didn't know where it was but she could have a different car of the same value. She explained she already signed for the missing car and that is the one she wanted. I'd sure like to know how that was resolved. Still thinking about buying here?, read the reviews on as many sites as possible!

Great experience and interactions. Kate and Jordan did a fantastic job.

It was cool not so quick but friendly and honest that?s two thumbs up for me

Justin was a amazing saleman,Looking for a new vehicle ask for Justin.He will treat you right,He makes sure you are in the loop about everything going on.Highly Recommend Justin.

Elizabeth (Lisa) in Service was very helpful. Anytime I called she would answer my call. If I had to leave her a message she would make sure to return my call. She answered any question I had and if she didn't know the answer she would make sure to find one for me! Went out of her way to get our car fixed!!

EXCELLENT and always has been. My go to dealer for 5 years

They are amazing and took care of me immediately. I love my Jeep Compass sport and will for a long time. The service department is quick and polite, I had no problems getting in and out. Thank you so much, love my Jeep!! I'm a Jeep girl!!!

I LEFT MY CAR FOR ALMOST 2 WKS WITH NO LOANER AVAILABILITY, WHICH I AGREED TOO. SPECIFIC SERVICES WERE SUPPOSED TO BE DONE INCLUDING AN OIL CHANGE. WHEN I PICKED UP MY TRUCK THE OIL CHANGE WAS NOT PERFORMED. I NOTED FIRST THE OIL PERCENT WAS NOT RESET, SO I DID IT MYSELF BUT IT MADE ME CURIOUS ENOUGH TO CHECK THE OIL AND IT WAS STILL OLD, FILTER WAS THE SAME. I CALLED BACK AND WAS MET WITH "WE CAN CHANGE IT INFRONT OF YOU IF YOU WANT.." SO I DID TAKE IT BACK AND LEFT FOR A DAY SO THAT COULD BE DONE. TO MY SURPRISE AS I WENT TO CHECK IN THERE WAS ANOTHER CUSTOMER UPSET ABOUT A SIMILAR SITUATION.-LEFT HER VEHICLE AND NOT ALL SERVICES WERE COMPLETED. WILL NOT BE GOING BACK TO THIS LOCATION AND NO I DONT RECC.

Great sales department, low key, no high pressure . Seemed to take a while to get paperwork done.

I brought my Jeep in for an oil change and tire rotation. George and Russel were awesome, great customer service!! They were both very friendly and kind, above and beyond making sure that everything was taking care of in a timely manner.

Manny any Greg was awesome people and they helped me with new Rubicon to get out the doors. I like my new 2021 Rubicon. We bought 2 Jeep?s from here. Thanks guys.

Trey helped me when I was in last for an oil change and he was awesome thanks man!

They were quick and efficient with my sensor replacement. Anthony did a good job of walking me through the issue and pointing out the area on the vehicle. Also, the shuttle was combiner to take me home so I didn’t have to spend the whole day at the dealership.

The SUV is nice, very nice. Autonation sold it to me and DID NOT DISCLOSE that the AC DOES NOT WORK! THEY KNEW THIS. THE VERY NEXT DAY after I'd picked it up, I called them, and Drakes EXACT WORDS WERE: "HOW DO WE KNOW IT DIDN'T WORK BEFORE YOU LEFT.." It has been a month and I STILL haven't received ANYTHING from the "Financing Company". Back in 2015, when I first discovered Autonation- when I bought a SUV CASH, they were LEGITIMATE. NOW, I DO NOT TRUST AUTONATION, they are a bunch of LIARS, And NO GOOD FOUL PEOPLE....once you sign the papers and drive off the lot, THEY HAVE NOTHING ELSE TO SAY TO YOU! You can call until you're blue in the face.... YOU WILL NOT GET THE ANSWERS OR THE PERSON (SALESMAN) THAT SOLD YOU THE CAR! The salesmen become VERY RUDE AND IRATE when you want answers! How dare Drake, with Autonation Chrysler Jeep and Dodge(NORTH RICHLAND HILLS) SAY TO ME THE VERY NEXT DAY "HOW DO WE KNOW THE A.C. DIDN'T WORK "! AUTONATION- RUINS YOUR CREDIT! Autonations sales men, try to FORCE you into the unwanted vehicles that have been on their lot too long! They LIED to me and said in order to run my credit, I would have to pick out a vehicle! And he ARGUED me down about this.... So, why did I have a ding to my credit before I even looked at anything! (REAL TIME CREDIT INFO using Credit Karma- I'm able to see the HARD INQUIRIES RIGHT WHEN THEY HAPPEN) The CREDIT INQUIRIES are NON STOP! I HAVE 9 HARD INQUIRIES ON MY CREDIT FROM DEALING WITH AUTONATION A FEW WEEKS AGO! 9 HARD INQUIRIES! My credit score dropped! I no longer have a "Good" credit score because of Autonation! I had no intentions on purchasing the vehicle I'd purchased... I came in, BY APPOINTMENT to purchase an Expedition priced at $5995.... Basically setting an appointment is a waste of time! I drove all the way to North Richland Hills specifically for this vehicle! I get there EARLY for my "appointment" and someone else is already just starting the process to purchase it! Basically, Don't look at or for NOTHING online! They will LIE to you and tell you its available.... make you come all the way there..... KNOWING IT'S BEING SOLD OR they just don't have it- and try to force you into one of those vehicles that have been on the lot too long! Very deceitful. Like your time and money don't even matter! The FINANCE DEPT, ALTERS YOUR CREDIT APPLICATION !! Financing changes your HONEST information and fabricates it! You fill it out honestly.... and as they are "typing it into the system".... THEY MAKE "MISTAKES".. yeah, sure... "mistakes" like changing your yearly income to $50,000... advising you to LIE to the financial company and tell them you make $50,000! Hello, I'm no college professor... but, wouldn't that make your loan and or financing VOID? If that financing doesn't go thru... THEN YOU'VE JUST LOST YOUR DEPOSIT! Because they WON'T REFUND IT.....NOW will you, AUTONATION? Too many bad reviews.... too many ANGRY customers! Too many no good, LYING SALESMAN JUST GIVING A xxxx ABOUT THEIR COMMISSION!! I WILL NEVER IN LIFE DO BUSINESS WITH AUTONATION AGAIN! ** I DO NOT WANT TO TALK TO ANYONE FROM AUTONATION!** Please keep your fake, apologies... if AUTONATION really cared, their dealerships would have better training and better ethics... they would be so much better dealing with customer service. I guess if I want A.C. in this truck I just bought from Autonation... I have to cough up $2,000 of my own money to get it fixed! No sir... I will consult with a Laywer 1st, before I spend my HARD EARNED MONEY to fix this Vehicle that should have already been "FIXED" from start! *NO WINDOW TAGS * NO WINDOW PRICE!

it was good

Friendly and quick service

We bought a Chrysler Pacifica and are very pleased with it. Talk to Mr. Paul, he will do you right.

In early March we found a Jeep we wanted to look at. We drove from Dallas to N. Richland Hills and the Jeep was no longer available, they found us another one that was located in Amarillo. We agreed to have them transport the Jeep. For 3 weeks we received no updates unless I sent a text - kept saying "it's a process". When the Jeep arrived they stated after the inspection it needed a new motor - fine we agreed to wait. Took over a week finally we were able to pick up after 3 weeks of waiting. Now we have financed the vehicle, get it home and the whole rearend is leaking. We informed them the very next day and they agreed to have picked up to repair - a week later, nothing. Our sales guy is now on vacation. I don't recommend this dealership.

Bought my last two trucks from Adam Keele. Always a smooth process. Honest and straight up with no bs. I'm in and out. Nick in finance always gets me the best deal possible. The staff is very welcoming and make the car buying experience great.

My experience with AutoNation was very good and I really appreciate the patience and effort that they put in into getting me into a nice vehicle. Keep up the great customer service and work ethic.

My husband and I received the absolute BEST service at AutoNation Chrysler Dodge Jeep RAM North Richland Hills. Greg Whitman was extremely helpful in getting the deal done within our range and rushed to ensure we were done and driving home in our new Jeep Grand Cherokee in record time! On top of that the finance team (Nicodimus) help with coupons to support Gap Coverage and Warranty needs. This location has a lot of inventory to choose from. Overall we would highly recommend AutoNation Chrysler Dodge Jeep RAM North Richland Hills to friends and family. 👌🏽

awesome experience. Great team and easy transition on trades.

As soon as I requested information online, about my new renegade the AutoNation staff were quick to meet my demands and were able to help.

I stood in the middle of the service center waiting for over 5 minutes for any service advisor to acknowledge I was waiting. I noticed one advisor BS’ing with the parts guy than go into managers office. That service advisor looked at me 3 times. I than went to the managers office and asked the service manager if it was normal to have a coustomer just sand around with any one acknowledging them. Surprise the advisor that was doing nothing became available. Than it took over an hour just for an oil change. When I was checking out the service manager told the check out lady to just let me sign the receipt there would be no charge. Really I have a service plan that allowed me to receive a free oil change. Thanks a lot.

Just walk in and talk to Manuel Velasquez, he will know how to help you, he was very professional and friendly, he is not the type of salesman that will push you or stress you out to buying a vehicle, we were really lucky to walk in and talk to him, it was late about an hour before closing time and he stayed and did not rushed us at all.. we are really happy with our new vehicle and a new friend. Manuel Velasquez habla Español y es muy amable si usted están buscando un carro nuevo o usado el les puede ayudar. Es muy atento y no esta empujándote a comprar algo que no quieres, nosotros les recomendamos a el al 100%.

This was the worst car buying experience of my life. I spoke to Greg and we had a deal prior to my arrival. I called prior to making the 1.5 hour drive to confirm the deal. I asked that he have everything ready, since I was not financing it should have been a fairly short purchase. When I arrived Greg was busy and I was placed with a new salesperson who was "unaware" of the deal. I told him the deal and presented the text messages to prove it. He then attempted to tell me that was never the deal and they wanted 5,000 more dollars than what was agreed to. I reexplained and showed the advertised price. They took the car off the website and told ne was never listed at the agreed price. I showed the screen shot. They said the could come down 3,000 dollars but would not honor the website price. I asked why they were advertising a lower price than they were willing to give. And he said it was a fincianced price and they could not give it to me since I was not financing through them. I then had to pull up auto trader and show the price was all rebates, none of the price was tied to financing. After 5 hours of haggling on a deal that was already agreed on the day before, they gave me the deal. They lied and tried to cheat me every step of the way. Not sure if they thought they could do this because I am a single woman or if this is how they treat everyone. DO NOT PURCAHSE FROM THEM, THEY ARE LIARS, DISHONEST, CHEATS!!!!!

Did a fantastic job on my truck! I had a 100,000 mile inspection done! Only thing was that it was a little pricey!

Other dealers I’ve gone to have horrible customer service after you buy the car. I didn’t even buy my car here and the service advisors always go above and beyond. Definitely purchasing my next vehicle here

Very friendly. Very knowledgeable very thorough. Katy was the best!! Thank you

Russ was great! He was very friendly and kept me updated on my repairs. He arranged a ride home and also a ride back to pickup my vehicle.

This has to be the best Dealership I’ve purchased from, I came in yesterday didn’t make the deal due to personal reasons. They did not pressure me at all, worked with Marcus he was very patient with us. End up coming back in today they made the numbers work and I couldn’t be more happier with the outcome. Thank you all at AutoNation CDJR NRH.

Great Dealership, has the best Jeep Gladiator inventory in the Metroplex area , so many to choose from. I was lucky to work with Marcus and he did a great job getting me into my new 2021 Jeep Gladiator Mojave. Very patient as I was probably not the easiest to work with lol!

Love the Challenger! Thank you Ruben and AutoNation!!

Ruben T was amazing! Best experience I’ve had, will highly recommend. Thank you so much AutoNation!

Amazing staff, process seamlessly easy. Thank you Reuben for such a good experience.

Very friendly and. knowledgeable,I moved to rhome to but I still use them as my service professionals

Hunter was so patient and understanding to our needs. After showing us car after car, he finally found one I fell in love with. He stayed positive throughout the entire process, even when it was a little harder for me to give up my trade in and needed a few minutes. I would recommend him to anyone I know!

there was a problem with car they went above and beyond to fix immediately

Everyone was awesome to work with. Anthony really helped me before, during and after the sale! They made it fun and enjoyable and the truck is great!

I HAD TO DRIVE 4 HOURS TO BUY MY 2020 DODGE RAM, BUT IT WAS WORTH IT.

All my issues and the maintenance on my Durango. My breaks were looked at and all fluids were refilled/filled.

Had my truck for 2 weeks and when I got it back it wasn't fixed. It is now at another dealership

We searched for a good deal on a Longhorn and were presently surprised that Autonation sold new vehicles and had a fabulous experience from their sales team in buying our mew vehicle this March 2021. The icing came when we asked what the cost of a 5 year bumper to bumper Warrenty would be and found it to be under $4k and include 150k miles and transferable if we sell this in the future (future value has to easily exceed this insurance type expense).

The process of trading and buying was fast and fair I have never had such a positive experience buying a car My salesman, Greg, went above and beyond

The mechanic has always done great work. Have always stood behind the work they?ve done

We love the vehicle we purchased and have not had any issues so far. However, the buying experience and aftermath have been terrible! The day we purchased the vehicle we got a lot of run around from the sales people and then went that evening to pick it up and wound up sitting in waiting to sign the papers with finance for 3 1/2 hours. We were told we would receive the documents by email within a day or two and didn’t receive them until 8 days later and that was after calling and emailing multiple times asking for them. After finally receiving the documents we noticed a discrepancy and I’ve been trying to get clarification as to why we were charged more than we were supposed to be and I’ve been told by the person in finance that they would call me to explain. It’s now been 5 days and he won’t return my calls or emails!!!! This is the worst customer service I’ve ever experienced buying a vehicle!!!! 😡

great on integrity and a bunch of inventory even the hard to get stuff

My experience at AutoNation was just what I wanted. They should me what I was looking for and we made a deal in 30 minutes. They were fair with my trade-in and I am very happy with my 3 year lease on a new Jeep Wrangler Unlimited.

Super easy to work with gave me what I wanted for my trade I would definitely recommend to anyone!!

Bought our van at the dealership in Lewisville. After having it for 2 weeks the sliding door broke. They recommended it bringing it here since it's a Dodge house. Not a problem. After submitting the claim through the 90 day warranty and the extended b2b warranty (in which we verified was a true b2b) the claim was denied. After two weeks of round and round BS the Lewisville dealership told us to bring it to them and they would fix it under the warranty. No thank you! I am no please at all with their inability and unwillingness to live up to their word. No integrity whatsoever. Not good business in my book. And as a business owner myself I understand the having to eat the cost to honor my word. I do not recommend this dealership at all.

Buying process was smooth. Bought the car for the same advertised price

Made my purchase on my 21 Ram. Thank you to Zo Washington, Vijay D, & Bailey A. Amazing people who take care of your needs! If you’re looking for good people visit AutoNation CDJR North Richland Hills and ask for those 3 people! They’ll take good care of you! Thanks again to you all.

My tech guy, Tra, was spot on and everything was handled on time and correctly.

What an experience!! Auto Nation Fort Worth really went out of their way to take care of our needs. My customer service person ACTUALLY ran around to each area to see we got our Jeep Wrangler Rubicon in a timely fashion. I have never experienced such good service at a dealership before

I chose yes I would recommend but read on. The service people are great but I really don’t like it when you try to sell me something I don’t need. You keep trying to sell me a alignment. My Jeep Grand Cherokee drives straight and the tires are wearing normally. The last dealership I used gave me a print out each oil change that showed the alignment. No charge. Last oil change you tell me I need the throttlebody cleaned, the rear differential oil changed and the brake fluid changed. That was at 30k miles. No! I checked them myself. No all three are fine. On the most recent oil change the brake fluid is checked yellow and the rear differential fluid is checked green on the report. I come to you because you should know my Jeep better than anyone. If I can’t trust you I’ll go somewhere else. The general manager sent me a email not long ago and I responded with this complaint. No response back. Use this dealership knowing they may suggest hundreds of dollars of work you don’t need.

Great service from Liza, she help me to process the claim with the Warranty company, all the process was very smooth.

Store:7740 NE Loop 820 , Fort Worth, TX 76180 1st I ask to speak to finance manager twice in the building selling used cars . He knew I was waiting because i saw two people notifying him.Each time he wasn't on the phone or with some one else he didn't attend me. I waited 3 hours, so I decided to go up to his office and ask if he had time to attend me. All the sudden he started having a attitude and he kept saying to go across to get help. I ask him if there's anyone who can take me since I didn't know where exactly it was . He started approaching me worse until he finally got a salesperson to take me. 2nd I barely started driving there car that I was going to purchase and the car had electrical problems. It also spark and the fuse burn down .I call the manager name Freddy, He said "I will call you back." He never call and I call him and text him over 1week. He never answer. I had to pay for towing the car and getting it out the city towing place for 500 dollars. 3rd Nick in the the building that sale's new cars in finance was amazing. He attend me appropriately with amazing customer service. 4th Amanda in public relations was awesome on listening to my issues. She was very attentive. Thank you Amanda and Nick.

Was one of the easiest car buying experiences I have ever had. Greg in sales and Brandon if financial services were great to work with.

Excellent job and efficient service. When I buy my wife a new car, it will be my first choice.

Great staff very friendly and helped very great turn around compared to other dealerships I?ve dealt with

Service great - Reasonable time for the service - Did not try to sell extra unneeded services

Matt was attentive to our questions & worked hard to get us the best deal! We were purchasing a car living 5 hrs away from the Richland Hills Autonation location & we did everything but test drive over the phone for both our trade in vehicle and our pre-owned purchase. Great team work sales, management & finance. Thank you Autonation North Richland Hills!

The only bad thing was I had to call late in the day only to find out they were going to keep my car overnight. It was fine, but it would have been nice to know so I could plan.

Great service when I needed it the most critical time

Needed general service on my 1500. Made appointment for 8 am on a Sunday. They had me in and out in less than an hour. Full service, polite, quick and helpful. Found out the other Autonation place in North Fort Worth had put the previous oilf filter in wrong. Had oil all over the underside of the engine. They cleaned up the mess and now all is good! When I got home I noticed the oil had been dripping in my garage for months. Where the truck is parked you would never notice the oil leak unless you were in the garage without the truck in place. I never see that spot. Autonation CDJR in North Richland Hills basically saved my engine from a costly repair caused by carelessness of Autonation CDJR of North Fort Worth Thanks guys!!

Can't say enough about the great service we received from Ruben Tarango and the Autonation staff. They made the buying process a breeze! I would recommend Autonation to anyone looking for a new car and we will definitely be coming back.

Always do a good job I have no complaints.. Staff is courteous and have great attitude towards what ever you are there for.

We had an excellent experience with this dealership. Being 3.5 hours away the negotiations we all done via phone. They actually offered us more on our trade in by several thousand $$$ than any other dealership we spoke with. When we arrived at our scheduled time to look over our new 2021 Dodge Laramie Longhorn and sign the necessary papers, the transaction was much better than expected. Everything went smoothly, our trade was what had been agreed upon and we went straight to signing paper work and we’re out of the dealership in less an an hour! Keep up the good work!

If I could give the service department a 0 star I would. No one comes out to greet you. When you walk in no one says hello and they do not make you feel welcome. Then to top it off you are left to go find your own car after the repairs are done.

Worst decision I ever made. Wouldn?t recommend buying from here.

My vehicle was dropped off for the rear window moulding leaking. This was four months after having it fixed. After three weeks I picked up my vehicle and stopped for gas. That is when I noticed an unbelievable sight. There were several scratches in my trunk. It was almost a punch in the face. I was disgusted at what I was seeing. The scratches are so numerous and deep. I could and still do not believe how they could treat someone's vehicle so horribly. My service advisor is trying to have the trunk repaired. Kudos to her. How dare they do what they did. Shame on you.

After agreeing on a price, sales person informs me that there are some options already installed on car and such options cannot be removed. Lready installed on car

Customer service! Friendly, helpful and very knowledge employees.

DO NOT PURCHASE A VEHICLE FROM THIS SHADY DEALERSHIP!!!We bought a used truck in December. Sales guy barely knew anything about it but we had looked at the specs online and it seemed to fit our needs. Sales guy claimed all their vehicles had 125 point safety inspection. We test drove the truck and decided to purchase it. They made us wait hours for the finance person to help us. We arrived at 5 PM and didn't leave until 11:30 PM. Ridiculous!! Three weeks later while on a 9 hour road trip to South Texas, we notice a noise/vibration coming from the driver's front wheel/tire. We thought maybe it was because we were hauling a trailer. Nope! A few days later the noise got worse. Had to take it to a mechanic while on our Christmas break. They told us the wheel bearings on the driver's side were bad. Called Autonation and let them know about the issue we were having and wondered how it had passed their 125 point inspection. Our sales guy refused to do anything about it because we hadn't purchased an additional warranty. So here we are, 3 weeks after buying a new truck(well new to us), having to spend over $600 to replace the wheel bearings that shouldn't have gone out until the truck reached over 100,000 miles! And now, 3 months after having the truck and we still have not received the license plates or registration sticker. Have been calling the dealership for the past 3 weeks and keep getting the run around by their receptionist! Today I called the DMV to find out what the delay was. Come to find Autonation hadn't even submitted the paperwork and that's why we have nothing. The DMV sent me a link to file a dealer complaint. I gave the dealership one more chance to do what's right and called again asking for a manager. A person named Freddy took the call and said he would get in touch with Finance department and call in 15 minutes. Just as I expected, no phone call. So I've submitted a dealership complaint through the DMV and plan to reach out to the Better Business Bureau as well! Do not shop for cars at this place! Plus it is dirty as hell and not Covid safe!

The service department is great at getting what you need done. Tra is great at getting exactly what you need to have done and is knowledgeable about how to get it done.

These all get 1 Star cause they all sucked the bathrooms had xxxx on the seat and messy for over 6 hours. Yes 6 hours it took to buy a car of pre approval, not the it mattered, they did not even follow our written instructions to ONLY USE capitol one they did not even run it they ran their own. We also sat waiting for over 6 hours and nobody checked on us not even once. When we asked why the manager ran away ALOMST LITTERALY, into the back room where everybody was talking and not helping. I also watched this wet rag my new car. Came out of “A detail and wash” FILTHY they weren’t expecting me to watch the drive to front door with it when they walked me inside and i walked back out i watched them finish a quick rag down with water. OVERALL. This was a horrible experience. Only reason we bought it cause we said 15min and we out. Still took them 20.

Great sales team! I drove my trade-in from Corpus to Ft. Worth to get my brand new 2021 Jeep Gladiator Mojave. It was absolutely worth the time. The sales team were very polite and helpful. They did everything they could do I ensure I got the best deal and were very informed. I love my new 2021 Jeep Gladiator Mojave and will be back for my wife in the near future.

Went to service department for key battery replacement. Only customer in the place and it took over 30 minutes. Service advisor and person that changed battery never welcomed me or even asked my name a couple service people playing on their phone!

I took my vehicle in to have it serviced for a leaking rear window moulding. When I received my vehicle back after three weeks, there are deep scratches in my trunk. Very deep and very noticeable. I am disgusted that they would treat my vehicle that way. It was also filthy on the inside of the vehicle. The driver side floor mat and the plastic moulding along the runner. I cleaned that right away. I am very proud of my vehicle and would never treat it that way. I hope that nothing else like that happens to any of their other customers. My service advisor Danielle is trying to help me get the scratches repaired. Kudos to her for helping. Carlos Martinez

The actual sales rep was great to work with. Direct, honest, and very responsive. There was a mistake on the paperwork by the dealer. No big issue, just needed a simple change. I was contacted by an Accounting Manager that did not identify himself or indicate that he worked with the dealership. He was threatening and lied about the previous contact. I reached out to my sales rep and he got everything corrected right away. I asked to speak with the general manager to share feedback on the inappropriate communication. I left messages and have not received any call back. I will not buy another vehicle from this location and would encourage anyone to find another dealer to work with. Very disappointed with the conduct of upper management.

This was a no hassle purchase. The sales price didn?t change like it did at other dealers. It was a pleasant, expedient purchase made from friendly folks.

Nice place and great service, would return for another vehicle in the future.

Trey in the service department always takes care of me hands-down I always can count on him to get my wife and my wife vehicles taken care of. Thank you Robert

Greg Whitman was very knowledgeable about my truck. He was very professional and helpful but not pushy. He was open and honest which I appreciate. He?s even followed up with me several times. My next car will be through him at automation in north Richland hills. I got a fantastic deal. I have researched what they sell for and my deal was far better than the average with these high retailed jeeps. I have several friends that have used this dealership so they are definitely going for the high volume. Very happy.

They made my car buying experience easy, simple and well worth the 2 hour drive.

I appreciate Anthony?s great customer service. He always makes you feel like a friend as well as a customer!

My shopping experience was outstanding. All my needs were taken care of. The sales staff explained everything fully. I felt like I was getting the best and fairest deal out there.

Great experience Kate Kim was a pleasure to work with. I feel she went above and beyond and worked very hard for my business. The Autonation sales managers and finance made this a painless process and well worth the 2 hour drive.

I have many problems with the statement "If you know of anyone who would appreciate the same level of service you have received" I feel I did not get great level of service in the negotiations either on purpose or mistake (which should not have happened) your dealership put in over $8,000 in extra options for oversized tires and wheels (WHEN IN FACT THERE WAS NO AFTER MARKET WHEELS OR TIRES INSTALLED ON THE RAM 1500 LIMITED) to off set the rise in trade-in value for my truck when caught doing this as we negotiated the trade-in value for my truck was told it was by mistake. That should not have happened. Then after two weeks of the deal and when I inquired about when and how my payoff check was sent to my lienholder I was told the check had been sent via overnight, when pushed and asked and pushed and asked I was told the check did not go out the prior two days when in fact by your Sales Director I was told the payoff check had been sent out to my lienholder. And two days later I received an email from your Internet Sales Manager that the check had not gone out yet; It took me numerous times calling and emailing to get answers about the payoff check. Then when I finally complained about being told one thing about the payoff check and than another in speaking with the GM of the dealership whom told me the check indeed did not go out yet after two weeks from the deal and two days of trying to get an answer about the payoff check. I made it clear to him to get the check out that day Thursday and again the payoff check still did not go out until Friday making the arrival of the payoff check to my lien holder on Monday making me pay even more daily interest in extra days the loan was open. This does not seem like a big deal but to me it's the finer details and tells me how I will be treated in the future with any issues of the truck. I know you and the dealership do not care and think these are small unimportant issues, however, to me they are huge and shows me the level of deceit, unprofessionalism, and lack of customer service by your dealership for someone who just purchased a $70,000.00 truck. Not bragging merely letting you know you lost a life long customer and someone who switched brands, who by the way has two career opportunities to now make an additional $10,000.00 a year making my salary well over the mid six figures a year and thinking of purchasing a 1500 TRX will not be doing so at your dealership nor will I recommend your dealership to family and friends. Your dealership is lucky I am not submitting this with email documentation for any reviews. Disappointed and disheartened customer.

This was my first time buying a car and the way everything was done really made it quick and easy to get in and out. They took their time with me to ensure I got a great deal and helped me find exactly what I was looking for.

Autonation Dodge Jeep Ram took care of my Cherokee quickly and properly. They went through the options and needs and communicated with them with me.

Super easy buying experience. My sales person, Kate was very accommodating. Love my new Jeep and the best price in DFW.

Great experience , Jamal was awesome made the day go by faster!

Took my Ram into the collision center. Had to keep for almost a month due to parts on back order. They kept me informed every step of the way. I can?t say enough about the advisor, Zach. Extremely professional.

Bought a used car from Autonation. Had to wait a long time to do paperwork due to Covid so by the time I finally started signing stuff i was pretty much rushing through it. Got home and noticed they charged me $500 for window tint (car only has factory tint). Also noticed I was charged $400 for door guards after they said they give them to you. So ok I signed they paperwork so I call to get a time to get my door guards put on and about the tint and never get anywhere. Call to speak to the manager a number of times and can’t get a call back. Charged me $900 for things I didn’t ask for or receive. Buyer beware

Take their online prices with a grain of salt. They can look good, but then they hit you with the "extras" . $499 for window tint, $579 alarm, $199 wheel locks. Of course they "put them on all their vehicles when they inspect them" and they can't be removed. Then they get you with an interest rate way above market. Overall the pricing may beat the competition, even with the unnecessary add-ons, but is it really worth it with the games they play?

Great customer service. No haggle prices. Everything upfront. Will buy from here again

I made an appointment for a recall on my Charger, set the appointment for over a week out at 7:00am. They told me the part needed to be ordered because they didn’t have any and it would be no issue since it was 9 days out. Cut to 7:00 when I take it in and guess what, they don’t have any. They gave me the excuse “Oh well we can only have 2 on hand at a time and we JUST put the last one on a car”. So either they lied and never ordered it OR they ordered one for me and gave it away to someone else who just happened to come in. And the best part they basically told me “Well that sucks, see ya because its not coming in.” Told me they would call when they get one.... two weeks ago.

I am very excited and pleased to purchase my first Jeep, I would do business with and recommend Anthony W. to my friends/family

Satisfied would recommend people to buy car from here

Had a noon appointment to get an oil change (notice the word appointment), I instructed the advisor that I had brand new tires on the front, which she acknowledged and commented that new tires should be on the front. It took 3 hours for them to change my oil and they did a tire rotation that they should not have done. There is absolutely no excuse for a 3 hour oil change at a dealership. If you are short handed don't make appointments that cannot be handled in a reasonable amount of time. You guys are supposed to be (and tout yourselves) the end all, know all, be all of the vehicle service industry. There is no justification whatsoever for this kind of service. 👎👎👎

Had set up an appointment for an oil change and was promptly greeted and taken care of by Lisa. She was friendly and quickly accessed my Jeep’s history explaining what was suggested at certain mileage but by no means pushy. My waiting time was what I would expect and she personally came to let me know when it was finished. And on a cold morning, a hot cup of coffee being available was much appreciated!!!

Great service always .. Jonathan took care of me no hassle in and out the door this is why I always come here

Not your typical buying experience. I told Jacob Sanchez what I was interested in, How many miles on the vehicle and about what I was wishing to pay. The next day I had 5 choices and chose the one I am driving today. Jacob is an asset to your company, CUDOS!!!!

10 am service appointment for a oil change and spent 3.5 hours waiting. Was told to come at 7 am when they open wouldn’t have taken that long they were busy. So what’s the point of making appointments ahead of time ?

Great place! Got the Jeep of my dreams

I did not buy my vehicle at this auto nation but I got my service done here. Danielle was awesome!! Always keeping me updated on the progress of my Jeep and even got me into a loaner wrangler. Can’t say enough good things about her! She will definitely be my go to when I need to take my Jeep in for future service!

I did not buy my vehicle at this auto nation but I got my service done here. Danielle was awesome!! Always keeping me updated on the progress of my Jeep and even got me into a loaner wrangler. Can?t say enough good things about her! She will definitely be my go to when I need to take my Jeep in for future service!

Kate was an absolute pleasure to work with! She was able to answer every question I had and work with me to get the truck of my dreams within my bidget!

It was my first time buying a new car and AutoNation NRH made my purchase very easy. Anthony Williamson was a great sale associate and provided everything I needed as a customer.

The service department is run very well. Efficient and knowledgeable. We do make an appointment, but usually get our car back before the estimated time. We always deal with Tre, he is a great young man, always keeps us up to date on what's going on with our car.

Elizabeth Alvarado (Eli) performance,excellent to handle and assist me in a long term time in the replacement of my Jeep transmission replacement. Fight with all the "inside" system to find the liberal solution with Chrysler Department in order to give an acceptable positive solution for a problem back for years of service.

Elizabeth Avarado (Eli) at Service Department, made an outstanding job, in the overall process to reinstalled a new transmission to my Jeep, she communicate with me, giving follow-up, for all my questions and fast respond.I personally recommend Eli as a Trustworthy advisor with proven success.

The service was absolutely phenomenal! The car salesman, Forest, was exceptional along with the entire staff that helped us!

My overall experience with Lisa Alvarado, at service Department, was excellent, reliable, customer oriented and fast respond. I personally recommend Lisa as a Trustworthy with proven success.

Awesome place to do business. Friendly staff!

Sales rep found a great truck for us! Buying process and financial assistance was great! Friendly, personable staff!

Really pleased with Ross and Isaac. Very friendly and professional. Will buy from here again.

Good dealership price, cleanliness

My husband and I purchased a new Ram 1500 on 11/30/20. Kate Kim is the best sales person! She made the whole experience painless and quick. Even when my absent minded self forgot my checkbook 45 mins away and we had to drive back to get it and then back to the dealership, Kate kept a smile on her face and was still very welcoming to us. The lady in finance made everything simple and quick for us and was so friendly also. Heck everyone we interacted with was great! Thank you so much!

The fellow in finance was one of the better closing experiences I've had when buying a car.

Charged $200 for diagnostics to find out everything wrong with the vehicle is covered under the warranty I bought, but the mechanism that originally failed voided the warranty on everything else to bring a grand total of $1800 for repairs. Also was told my battery was bad (never had an issue with it since I bought the vehicle from them 7 months ago) and yet now that I have it back, it’s taking longer than normal for my vehicle to power up. Suspicious. I don’t recommend them at all. I think they are sabotaging vehicles to make a buck. Go to a mechanic you trust.

I was told by a good friend to come to this dealership for a Ram Truck , and I wasted 3 hr to get the deal done , and when it was done and ready to sign the salesmen changed the terms and down payment after I sign that I was good with the deal . He said the bank only price me at a different price point , but earlier told me I was approved with no conditions . He said it was the GM..... Waste of time .... I guess they don't like business!!!!

I purchased a Grand Cherokee a few weeks back and now I'm starting to regret making the purchase. I was already preapproved for a much lower interest than what they were able to give me. However, I wasn't able to use my lender because of "fraud issues." Then we went back and forth on an extended warranty plan. In the end I said I didn't want it. The salesman then said he would be able to give me the extended warranty for exactly what I wanted my monthly payment to be. I was firm on term of the loan but come to find out, he increased the loan to meet his goals. In the 3 weeks from making the purchase I have an "airbag service light" and "service shifter" warning. I've called the salesman and left a message. No response.

Was NOT happy about the bait and switch on the vehicle I went there to purchase. Was told it was there and available and got there and it was amazingly just put into service as a loaner vehicle? They did manage to find me another one similar and I feel I got a pretty good deal but was NOT happy about the game playing and the attempt to make me finance with a certain lender that would benefit them instead of me. Games I thought dealers stopped playing but apparently not.

go see Kate Kim. I waited a whole 10 seconds before I was promptly greeted by a friendly professional. She made the process quick, easy, and answered all my questions honestly. She even hand delivered my new vehicle at almost 9 pm on Black Friday. Will definitely be back again.

They are just out to take your money. I bought a very expensive car in August, funny enough they were more than happy to take my money (12k and also 17k worth of a trade-in). Three months later and I need to trade in the car that I just bought because I found out I was pregnant and this challenger does not have enough room and they were just trying to take more money from me. They said my payments for a less expensive car/truck would be higher than what I’m paying for my challenger!! Unless I put another 5k down. Haha nope. They weren’t helpful at all. Even the service department! They tricked me into buying 2-$800 tires for the car I’ve had for 3 months! I DO NOT RECOMMEND THIS DEALERSHIP!

Pushy salespeople! I had not even found A vehicle yet and they wouldn’t help anymore until they had a phone number! Ridiculous. I gave them my email and told them to send me an email when they found the vehicle I was looking for. Guess that won’t be happening.

Good prices on vehicles, and staff are real nice. Vehicle was clean and a full tank of gas when I left the dealership.

I would definitely like to send my gratitude to George (manager) in the service department for making the little situation that arose a couple of weeks ago a lot better! He showed that he genuinely cared about me as a customer, and for that I give AutoNation a 5 star review! Not many times these days do you run across genuine people, but George i must say was awesome!

Kate was great! Very professional, smart and made us feel at home.

Tried to buy the truck and the best they could do was 1300 over the advertised sale price due to dealer added items not disclosed in the advertised sale price

Great car buying experience. Fast and easy. Professional and courteous.

Swindled out of 1000 cash. Took 3 weeks to get contract, only to find 5000 of unwanted add-ons and digital signatures on documents we never saw. Vehicle supposedly passed 127 point inspection and had 90 day warranty. Was told that problems reported the day after buying weren't covered, (drive train related). So why would anyone buy from them when the is no advantage over Joe schmoe independent car lot.won't answer calls or emails, THE ABSOLUTE WORST! !!

Dominique took great care of my an my ram 1500, in an out quick, got a ride home an back to the dealership to a washed truck 🚚

We’ve bought two vehicles here and always had great customer service. The service department always takes good care of me quickly and efficiently.

My car needed a new engine and was under warranty. It took 3 days before I was given a rental to use. No oil light came on and was told it had no oil. The throttle body light and check engine light came on when it stopped. I was told it needed a new engine. I realize it may take time, which it took a month. No one had ever heard of something like this happening. I was told the oil had absorbed?? This did not make any sense to me or anyone I told it to. Nothing made any sense, but I finally got my car back after a month and everything seems good, and no cost to me. I’m just happy to have my car back. Being a woman, I don’t think I was given a fair shake on answers, just my opinion.

We've bought 2 vehicles from AutoNation. Our salesperson was able to get us into the vehicles we wanted without much hassle. I love my Dodge Charger!

We went to purchase a car with money down. They sold us a car at night time with significant hail damage when we were not told it had hail damage. They took 3 days to get us our car due to having a recall and get the tint done. They still managed to messed up on the tint that they put on the car. Now they are refusing to help with the hail damage.

Was quick and easy staff was nice and friendly. Did a great job handling my vehicle for me.

terrible customer service!

Recently moved here. First time at your establishment. Customer for life unbelievable service. Every step of the way. Great job!

Horrible Experience. Went to purchase used truck. Was ready to pay cash, sales and finance manager told me if I financed, the finance company would pay for a warranty to get my business. Total LIE. When I went to sign papers I pointed out the amount was wrong by almost 5000.00, I was told that's because the 5000.00 deposit I was paying was not applied yet. Never received paperwork, they said it would be emailed. When I got it, it was missing forms. That is because they are forms I never signed. MY SIGNATURE WAS FORGED. FRAUD! It took three weeks to get attention of the senior management. Their offer to fix this was to take away the warranty and service plan they added and refund the 5000.00. I was ok with this because I was never offered to purchase a warranty, and never signed the paperwork for it. It took two months to get the refund. Afterwards, I checked their reviews, they have a D- with the BBB. Horrible reviews in many places. WARNING, STAY AWAY FROM THIS DEALER!

Anthony Williamson assisted me with my new Dodge Ram 3500. He took the time to explain all the features and buttons in my new vehicle. He was wonderful! Made me feel good about my purchase. He worked with me on my trade, and made the whole experience quick and easy.

Generally, good people. They?ll work with you if you?ve got credit issues, and won?t try to screw you on the APR.

Best customer service in town

s not able to have taken off the contract. The next Business day I had decided that I really did not want or need the wheel locks and since they had not been put on when they were supposed to, they could just refund me that money( FYI, wheel locks on Amazon are around $26, I was charged $199 for them at the Dealership) .I texted both Cole and Bailey first thing that morning and told them this. They both said they would speak with their manager and get back with me. And Cole did, telling me the Service Department had already charged them for them and they could not refund me. I happen to know that with a couple clicks of a button these wheel locks could have been put back into inventory no problem. He told me they were shipped out by UPS at 3pm that day and there was nothing they could do. I am thinking they were in breech of contract not providing me with equipment I had already paid for and I should have been able to receive a refund for so called mandatory " optional equipment". I spent 35k dollars on a brand new Jeep and they are nickel and diming me over $200 wheel locks I did not get to start with. I also realize why that is, because they would have had to refund me $199 for $26 wheel locks... I also checked with Cole two days after them mailing them to see where they were and he provided me with a tracking number which showed that had not been sent yet and only a label had been created. So they had not been sent at all. we are currently into day 5 and no wheel locks yet. Moral of this review is this: Salespeople will bend over backwards for you to make the sale and give you great service... as soon as you sign that dotted line they could care less and the after the sale experience has been less than stellar and for me that is the biggest problem. It is not about the 199 Dollars, it is the principle of selling you an optional add on you can't get out of, then not providing you with said add-on and when they get caught ( how many people do you think pay for wheel locks and don't receive them and never even know it), they will not make it right. Will I buy another vehicle from them in the future? Maybe. Will I expect them to provide great customer service after the sale? Absolutely not!

The initial conversations by text between Cole and I were great. He was very responsive and worked on getting a breakdown of cost for me before I committed to driving 2 hours to get there. Once I got there I ended up working with Bailey, who was great and made the process very easy. My gripe is with their finance person, who had only been there a year and when i asked a specific question just said she did not know the answer. In any customer service business that should have been followed up by " ..but I will find out for you". Not the case here. She also forgot to have me sign one of the disclosure forms and I had to sign electronically 5 days after the purchase. I do chalk that up to being new, but the first part is just good customer service and should have occurred. Once we got ready to leave I noticed that my Jeep did not have Wheel locks even though I was charged for them. So I went back inside and told Cole , who was there, about it and he said they would send them out to me the next business day and I should have them within 24-48 hours. This was an add on I had not chosen, but was not able to have taken off the contract. The next Business day I had decided that I really did not want or need the wheel locks and since they had not been put on when they were supposed to, they could just refund me that money( FYI, wheel locks on Amazon are around $26, I was charged $199 for them at the Dealership) .I texted both Cole and Bailey first thing that morning and told them this. They both said they would speak with their manager and get back with me. And Cole did, telling me the Service Department had already charged them for them and they could not refund me. I happen to know that with a couple clicks of a button these wheel locks could have been put back into inventory no problem. He told me they were shipped out by UPS at 3pm that day and there was nothing they could do. I am thinking they were in breech of contract not providing me with equipment I had already paid for and I should have been able to receive a refund for so called mandatory " optional equipment". I spent 35k dollars on a brand new Jeep and they are nickel and diming me over $200 wheel locks I did not get to start with. I also realize why that is, because they would have had to refund me $199 for $26 wheel locks... I also checked with Cole two days after them mailing them to see where they were and he provided me with a tracking number which showed that had not been sent yet and only a label had been created. So they had not been sent at all. we are currently into day 5 and no wheel locks yet. Moral of this review is this: Salespeople will bend over backwards for you to make the sale and give you great service... as soon as you sign that dotted line they could care less and the after the sale experience has been less than stellar and for me that is the biggest problem. It is not about the 199 Dollars, it is the principle of selling you an optional add on you can't get out of, then not providing you with said add-on and when they get caught ( how many people do you think pay for wheel locks and don't receive them and never even know it), they will not make it right. Will I buy another vehicle from them in the future? Maybe. Will I expect them to provide great customer service after the sale? Absolutely not!

My service experience was exceptional at AutoNation Dodge. Anthony Williamson was my sales associate. He displayed great knowledge and professionalism throughout my sales experience regarding features of the vehicle, test driving, and follow through regarding the completion and final transactions. Finance Department was knowledgeable and informative regarding vehicle warranty protection programs without being pushy or insistent. Overall very pleased with purchase and experience. Would recommend dealership without reservation. Darnell Powell.

we filled the finance papers. got my vehicle went home. five days later come to find out they put me in the wrong vehicle. so I said ok I will come down and switch out. can't they had what was supposed too be my vehicle out on loaner. had to wait a couple more days and all the salesman kept saying it wasn't his fault. once I finally got the right vehicle. Marcus the salesman said he would get me 3 months free satellite radio. That was 2 weeks ago. I'm still waiting. was far as I am concerned nothing but incompetence and liars.

I don’t know why I keep doing this to myself. Horrible! Charged for over 600$ worth of services that they didn’t even do. Liars, scammers, cheaters! Stay away!

They lies to me for me to buy force warranty for my used car i bought from them. They said that if i do not added warranty to my car the bank won't give me the loan but after talking with the bank they lies to me.

I have brought my vehicles here four over 4 years with excellent service and repairs. The advisors have always been helpful and the work has been performed correctly and as promised.

I stopped to check out a FJ Cruiser on the "1 Price" used lot last weekend. I worked primarily with Matt who I really liked. After a short look-over on the vehicle I went for a quick test drive. I liked it and went home to look at financing options and asked in my communications with Matt if I could put some money down on it to hold it until I got funding squared away. The director called me and basically said that unless I was 100% ready to move forward they wouldn't hold the vehicle for any amount of down payment, citing if I changed my mind, it would be hard to get the money back and basically money down = down payment, etc. Ok, I'm 98% but I guess I get that, even if it other dealerships are be willing to reserve a car for a customer. I got pre-approval through a bank your dealership works with and went back to the dealership around 4:30 to go over the vehicle in detail and took another test drive with Johnny. He was very nice and helpful as I checked that the options that I didn't have time for on my initial visit. He walked me through the fwd, diff lock, etc. After Johnny and I arrived back at the dealership I told the Matt and the Director that I was ready to pull the trigger and filled out the credit app and was approved. About this time I see the FJ drive by with other customers in it, which I find a little confusing since I'm pre-qualified and committed. However the numbers that are coming back to me are not matching up to the pre-qual through Capital One. I didn't realize it at the time, but I was getting slow-rolled while another salesman was working the new customer who was engaged after I was for a higher interest rate. I have no way of knowing who was responsible for making that decision... The director or perhaps a finance manager, but someone realized the situation and perpetuated it. There is a certain level of trust that has to be realized on both sides of a deal, and the actions taken last night made it clear that is not something that is pursued from this dealership. Perhaps one could say, "It's just business," but this goes against what I heard on the phone with the director, which was the vehicle would go to whomever was "committed" and "ready to pay." I was the first in line ready and willing to do so. If I would have realized I was being pitted against another buyer after my commitment, I would have walked immediately. I fully understand that car dealerships are in business to make money and I know it has been a seller's market since early summer. However, I am actually surprised when the dealership put was willing to sacrifice integrity to gain for a few points from their share on an auto loan. Maybe I shouldn't be. It's probably a rare situation to have two customers ready to move on the same vehicle at the same time, but I guess that's what happened. Maybe I'm just old school, but there is something to be said about building relationships with your employees and customers. Every bit of research I've seen over the summer shows that dealerships are doing record numbers. However, one day the worm will turn. If an organization has been conducting ethical ways of doing business, there will still customers and staff who trust in your reputation and business practices that will continue to work with you in the future. I doubt most who have had an experience with the dealership will be willing to come back for a second time. I wish I would have read the dealer reviews before going in. If you've followed this far, do yourself a favor and do business somewhere else.

The first person that approached me was rude. When I was called to pick my car it wasn?t fixed. I told the guy it was the second row passenger side the seat wasn?t sliding when I picked the car the guy showed me the passenger front seat that it was folding when that wasn?t the problem.

Don't waste your time here. Their advertised prices are false

The service department doesn't have a manager right now and it shows, took my car in for service and they damaged it even further. Take it back in to have the damages fixed and have probably had the worst experience hands down that I've ever had with a service department, from the rude service advisors to the technicians trash taking other customers in the middle of the service department (in front of other customers). The North Richland hills service department has convinced me to never buy a Dodge product again just so that I don't have to deal with service at AutoNation Dodge

I purchased a Jeep Trackhawk from this dealership. I purchased several F&I products because of the cost of the vehicle. I have sold the vehicle and am due a reimbursement for these products. I was instructed by the dealership where I sold the vehicle to contact AutoNation's F&I Department where I purchased the Trackhawk and they would handle it for me. I have made 8 calls to the dealership and left messages, NO ONE has returned my call, I started this process 30 days ago. Horrible follow up for customers after they purchase. Would not recommend this store to my enemy let alone a friend.

We travel from out of state for our repairs. We have over 200,00 miles on our 2009 Town and Country. Consistent good work keeps us going. Shooting for 300,00.

Stay away people! All of the negative reviews are true. I was quoted a price, then they add $1,300 of dealership add-ons that can’t be verified that are even there, and won’t remove them from the car or price. Also, they make it impossible to buy online. I was told by one salesperson that they would overnight the paperwork, then the next day I was told I have to come in to sign. After numerous texts, phone calls, and emails, I’m still waiting 3 days later for someone from finance to give me a straight answer. The sales team will be very helpful at first, but won’t answer your text or call you back. Then not tell you they have the next day off, and you will have to start the whole process over. Every bit of this experience has felt like a scam. It seems they try to lure you in, so they can scam you once you are at the dealership.

Very Impressed with Amanda?s professionalism and attention to us, her customer! We feel like she went above and beyond to help us!

David Popham takes very good care of my 200

Very pleasant and knowledgeable. Always give excellent service!!!

Great staff, excellent mechanics i will only trust my hellcat at this dealership. Autonation Dodge NRH is the place to go. Talk with Anthony for all your questions and concerns. 5 STARS

I left a negative review because of an inexcusable experience I had with this dealership. They leave the same generic response on all the negative reviews to contact the GM so they can help resolve this. I’ve called the dealership 2-3 times every single day this week and the GM is “not there right now, can I take a message.” I’ve left messages and no one ever calls back. Again, this is just proving all these negative reviews right.

Thank you Kevin Maher and the staff here. I entrusted Kevin with helping my Daughter make her dreams come true. She is now smiling ear to ear with her new to her 2018 Challenger. I don’t know who’s more excited me or her. Thank you AutoNation!

Would have rated 0 stars if possible. My boyfriend had found a truck that he loved. His credit was ran and discussed the finances. Scheduled an appointment to pick it up the next day. He messaged the car salesman, Matt, that morning to find out that the truck was just sold. Not to mention, my boyfriend had just sold his truck privately before hearing from Matt. Extremely shady.

I was shopping online for a Jeep Gladiator and was fully aware of how online pricing could be misleading. AutoNation was offering a retired service loaner for $39.933 online and I had been in communication with their salesperson for a week or two. When it came time for me to purchase the vehicle, they sent me the credit application. I completed the application and then heard nothing in response. After multiple text messages to the salesperson requesting a response, I was informed that a manager would be calling me. (I do not have an issue with my credit, btw) A manager never called. After over 30 hours I finally told the salesperson to give me the name and number of the manager that was supposed to call me. At that point, I was informed that the price was incorrect online and that the price was now $5,000 higher. I asked for the name and number of the manager that made that decision and chose not to honor the posted price. Her response was to hand me to a manager (not the one that I asked for) without any background information and then run away. When explaining the situation to him, I was told that I should have known that the price wasn't correct because it was too low! Really? No offer to reduce the price to even get close to their posted price. (I also had the price via an emailed buy sheet as well) The manager that made the decision finally called me after I requested a call back from the other manager and he informed me that he was never supposed to call me. When I asked why everyone involved in the situation seemed to be blaming each other, he hung up on me. I left a voicemail with the GM and never received a call from him either. Poor service, no ethics, and an illegal bait and switch that they claim is an "error". Don't ever deal with this dealership, salesperson Kate Kim, manager Vijay Disai, or GM Dustin Osborne.

30mins for financial advisor, wanting to buy my 4th vehicle from there..I left..had gap questions

don't recommend they screwed me out of 4800 dollars in warranty I did not want told them to remove they didn't and have no paperwork for what they even changed me left messages for finance and management and sales rep and they have blown me off almost considering on filing a lawsuit just to get my money back !

I took my truck in for a ticking sound coming from the engine with only 22000 miles on August 5th. After a few weeks they finally get it in the shop , the tech found metal in the oil and it needed a new motor. I was lead to believe that it was going to be covered under warranty and they were ordering the parts. After 3 weeks they said they needed oil change records that i had to chase down from 2 prior owners that I provided. The deal said that if I provided them the oil change records that it would be covered under warranty. Then they said the oil change records didn’t have the Vin # s on them and that it was required. It had the License plate number on it .I provided the link to look up Vin # that matched the license plate.The oil had been changed 5 times. This definitively proved my truck was the same vehicle. So what I am saying here is that this place will find every reason not the warranty their vehicles. So beware of the factory warranty and certainly don’t buy the extended warranty from them as It would be a waste of your time and money. I have reached out to this dealership numerous times leaving messages for the service manger as well as the general manager and yet to have received a call from either! My truck is still in the shop to this day! Also, by the way Ram care is not your advocate either. They don’t return phone calls or help either. Buyer beware!!!

Took our 2019 Jeep Cherokee to have a new engine put in after failing a consumption test. It took nearly 3.5 weeks just to have the work approved and another 2 weeks to get the car back. I had my car for a total of 15 minutes. The technician failed to secure the bolts to my brake caliber. The caliber shifted after losing one bolt, resulting in my rim being punctured and locking up the passenger side of my vehicle. Had I not been braking I would have undoubtably wrecked, with my infant son in the car. The Service Director (now former) never acknowledged the danger his technician put us and other drivers in. He approved to have damaged components put back onto the vehicle. If there was one thing consistent during our experience it was corners being cut. The car is fixed and I will never set foot on this lot again. ETA 9/28/20- I now have a coolant leak in addition to the other issues that have not been resolved.

Took my Jeep in for service and some other things that could no get it to do again. When it was ready it was parked in front of a bay door. Was handed the keys to my car and was asked “Did you see your car”? I replied yes and then was sent to go get my own car to be on my marry way. Paid for a tire rotation of $30.00 and I just bout this car brand new 8 months ago.

Best dealership ever. Greg was a great salesman. The whole staff was polite. The quickest I’ve been able to get in and out. Love this place!!

Best dealership ever. Greg was a great salesman. The whole staff was polite.

We did everything on-line and never had to leave our home. They even delivered our new car to us, we signed all of the paperwork here at home, and they drove our trade-in away. It was an easy transaction and an enjoyable experience.

by following the pandemic guidelines and enforcing employees to wear a face mask to protect customers that are following the guidelines.. like myself. clearly a lack of concern to customer health

Reuben was great, we were in and out in a short time with the car and deal I wanted. Will buy my next vehicle from them

I found the vehicle I was looking for online and found it to be better than expected. I arrived as soon as the doors were open and met Jake. He quickly got me in the truck, listened to what my needs were and found a way to meet them. Overall everyone there were helpful, and provided me with the best car buying experience I have had so far. Thanks Jake!

So apparently no one did their due diligence to make sure the job was done correctly, going to go there tomorrow after work.

What a joke dealership is this. Their finance won’t work with you once they sell a car. If you are canceling any plans you bought their, good luck getting out. GET YOUR OWN FINANCE COMPANY.

I only wished I could have come to Autonation first. After being turned down 3 times from CarMax, I visited Autonation and Rose help me purchase a New Car. She will forever be my angel.

Our service representative, Elizabeth, was so helpful and considerate during our recent visit for a complimentary maintenance visit. She made sure we had everything we needed, she kept us updated on the process throughout our appointment, and made sure we were happy with our choice of service. The service we received was superlative, and we will definitely return for further automotive needs.

Had a terrific experience here. Everyone worked very hard to get me into the truck I have always wanted. Professional and fun!! Marcus, thank you so much for making my dream of owning a Ford Raptor a reality! You rock!!!

I was hooked up with Nate as my salesman. I knew it was gonna be bad when he kept calling me "dude". I'm 50 and deserve better. Anyway, we got into the process and I told him I was pre-approved and asked him to pull the vehicle so it didn't get sold and he responded by telling me "dude there are lots of people buying trucks right now, I cant do that". I had to remind him that I was trying to buy THAT truck right now. He was like...oh ok, let me talk to my sales manager. So he also lets me know that I probably wouldn't get as much as I wanted for my trade in bc you know, times are weird right now (they actually gave me 4k more than I thought I would get). Anyway we get 2 more hours down the road and I comply with everything and get an offer and he comes back and tells me a guy from California has already put money down on the truck and he can't sell it to me. So, at this point I'm pissed...BUT willing to walk away. Until he tells me the price of the upgrades on the truck. Where was that info when I was asking for it earlier......instead I get a sparsely worded text saying "its lifted". So we get into a text war and I tell him to grab some xxxxx and go challenge his manager and fight for me his customer and what does he do....sends me a text GIF that basically calls me a crybaby. And what does his sales manager do.....sends me another GIF of sponge bob crying and basically says LOL at my complaints. Bottom line, these guys.....from the top down......don't want your business. They have more time to engage with you in a GIF war than they do to help you secure a vehicle......and I can prove it with the texts IF their corprorate office ever wants to see them.....or anyone else for that matter. Its one thing to not go to bat for me as your customer....its a whole nother thing to try to ridicule me for your own incompetence and hide behind a billion dollar corporation while doing it.....basically challenging the shareholders to do something about it. Good luck and go elsewhere as fast as you can!!!

Used Car Sale. The sale Proccess was smooth. Good young salesperson. But sadly It went downhill when we moved to financing. I was pre-approved with over a 800 credit score from Bank of America and it still took 3 hrs. No follow through. Finally when someone did pickup the file, they just fumble again and again. We finally got it done. No attention to detail not well trained. Oh well it is a nice car.

I bought my 2010 Nissan murano there very happy with it thank you Antony and Desmon Clinton they both went out of there way to get me into that car in Antony had my sisters car detailed for me the next day because I drove it up there to get my new car thank you both for the good work

Love dealing with Trey. Great customer service very polite

Marcus Finnell, was very knowledgeable about the Nissan that I purchased. Pleasant and swift, I would recommend anyone to this location(North Richland Hill).We'll be back for our next purchase! Thanks Autonation, stars!

Mr MANNY VALQUEZE spelling may be wrong super salesman with a positive attitude not just to sell u something but to help u find it and no hard pressure to make it a pleasaent process

Absolutely the worst experience ever. They run your credit, make a deal with you and leave you sitting for hours just to sell it to the person that test drove it after you because you didn’t buy their outrageous warranty.

I would give it 0 starts if I could and I will never buy a car here again! CDJR in Richland Hills is a scam! I thought it would be a trustworthy place since it is no-haggle, but in hind site I realized they used multiple distraction strategies in the finance room to slide in some extra fees. I realize I should have looked closer, but I was made to wait two hours for a truck I had a 24 hour hold / $500 deposit on. By the time I was in the finance room, I was tired from a long day of work and then car buying. On top of that, they have a 5 day, 250 mile return policy. I would have returned the truck, but come to realize that they used the mileage that they purchased the vehicle at (confirmed via CARFAX) so that I would easily have went over the 250 miles and not be able to return it. I literally only drove home and back to the dealership, but they wouldn't let me return as it was over 250 miles. I understand both of these things I could and should have caught, but hopefully you will either catch them or not buy from them.

I dropped my 2020 Ram Laramie off because the air conditioner was not working properly, i.e. the air coming out was not cold and it took forever to cool down the truck to a reasonable temperature. I picked it up today after apparently considerable work had been done on it and it was worse than when I brought it in - I had to immediately return it. My service advisor, Dominique Johnson, was super nice, very efficient and I had used him before - but my new truck is back in the shop.

Super fast and easy! Anthony was extremely knowledgeable and did not try to pressure sell me. The no haggle pricing was actually a critical component in my choice to deal with Autonation, I can't take that "what if I could get a better price" element to car sales that makes it such a pain to do.

This guys are going to try to change the price of the car during the finance appointment using the classic reprint of documents. I have excellent credit and a huge down payment and they still manage to change it. Once I found the mistake the finance guy couldn't tell why it was a discrepancy on the paperwork yet he didn't change the mistake and told me to talk to his manager which by the way is no where to be found. On top of that it has been 3 weeks and this xxx dealer have not payoff my trade so I got charge this month for a car that I don't have anymore. Stay away from this place there are plenty dealers in the area that can sell you a a ram or dodge vehicle.

Outstanding Service. The Service Advisor told me it would be an approximate 1 hr for the service performance and it was completed right on time. Knowledgeable and friendly personnell.

Thank you to AJ and everyone else that helped me with my purchase. AJ is the best salesperson. I was very nervous about buying a car at this time, but they heard my concerns and helped me find answers that I am comfortable with. Thank you again.

They were able to get me in for an oil change at the end of the day with out any problems.

Poor customer service with the finance department. I was over charged and promised a refund on the over charge but it was never refunded all calls to resolve problem have gone unanswered. They go for the one sale and ignore repeat customers.

Great service and made the car buying experience very smooth.

We have been here 3 hours waiting on a new tire. This place is so bad. Customer service sucks

Took my charger in for maintenance and waited on it. It was fast and professional, great customer service. Talk to Anthony he was awesome.

Just bought a new grand Cherokee this week. The price could not be beat.

Nothing like being lied to and laughed at from the service department stay far away from this place. New truck 1600 miles bad bad bad

My wife and I both have Jeep wranglers and she has been using the same service advisor since she started going to autonation. Recently, I had to have some engine work done and I went to the same service advisor and had the same great experience.

Love the car!!! I purchased the car with the promise that I was going to get new tires for it. The tires it has are too worn-out. This was all set and done Saturday 07/11/2020. Today, 07/16/2020 I get a call from my sales rep, Chris Morrison, he said he did everything he could, but that they couldn?t approve new tires on my car, even though that was promised to me and it was on the initial paperwork. So now I am stuck with this old tires and just pray that I don?t get a blowout while driving, because it will be a nice story to tell my lawyer. I am super pissed about the whole situation. This was my 3rd car with them, I was happy till just now. They sure lost a good customer. Never again!

Purchased a used vehicle. They messed up the bed cover causing me to make three trips tobget it right Then 2 weeks later transmission failed and sales manager pretty much said, "oh well" talked to service manager and she said i can do anything on oarts but can work deal on labor. Well, they marked up the part cost to compensate for the labor reduction. I understand business but a major part of business is cooperating with your custumer. This dealership has not demonstrated one ounce of customer cooperation, and no concept of fairness.

Service rep was lacking in her communication skills. Rarely did callback of voicemail.i left 8 messages in two days. No contact on her end.

We went in after 3 days of talking to several different reps, told them exactly what I want looking for and told them I was already approved with Carvana and if they couldn't help me to just let me know before we took the risk of coming in. I was told they would be able to help me and so I made the appointment. We sat up there for 2 hours and I think they said like 15 words the whole time. We should have walked out after an hour. We purchased the exact vehicle we wanted the next morning from Carvana. This dealership has no considerations for their customers time.

I did not receive any paperwork or email to support the service that was done on my vehicle.

I did not get any email or paperwork to show that service had been done on my vehicle.

Always good customer service from the service advisors, never take advantage nor are pushy of the recommended services, always glad to go back spite the drive, worth every dime

you people suck! pretty rude and don't care about customers!

I met with Kate at the NRH location to look at the Dodge Ram Rebels, she was absolutely amazing!! Not pushy at all and very warming, she made my buying experience flawless!!

Purchased on 6-26-20 Everyone from Reuben the sales person to Isaac in Financing and service dept were GREAT. Recommend Highly

Exellent service!!!!! Clean and confortable environment, competitive prices and Best of all “Ruben Tarango”👍👍👍# 1 Best Sales Associate!!! Go Ruben!!

Excelente servicio, el personal es muy amable me ayudaron con las dudas que tenía e hicieron su trabajo muy profesional lo recomiendo

My husband and I are SO pleased with our recent experience at AutoNation! Kate Kim was so professional, personable, and kind! We could not be more satisfied with the service we received from all! Thank you Kate!

Hands down the best car buying experience I’ve ever had. I went in knowing exactly what I wanted and expressed it to Nate and the team made it happen. Nate was awesome and everybody was straight forward and helped me to understand each process.

The very moment that I walked into the showroom, Anthony W. greeted me. I told him why I was there and that I would need to come back after work. He was extremely attentive while not being the ?pushy salesman type?. Once I returned from work we quickly found the perfect vehicle, and I was out the door hassle free! Thank you, Anthony!!

Purchased a truck 6 months ago and I am still waiting for me licence plate. Come to find out there is a lien on this vehicle, which prevents me from moving forward. Horrible communication from department to department. Do not waste your time and money here.

all 3 of the salesmen that helped me & my family out were outstanding. they got me into the car i wanted for the price i wanted & didn’t disappoint. i highly recommend coming here!

They guided me very well and answered all of my questions. I am very pleased with my experience.

I've taken 2 Jeeps there for recall issues and both times they press for more service than I asked for and even if you tell them ahead of time I only need ONE thing done. You'll get a call about all the things they wanna do and it's only $1500! "And we have a $125 off coupon"!! I only go there because I could walk there. I'm willing to drive further or go to a Jeep shop.

The ease of processing my car at check-in. Raised my eyebrows at the speedyness of servicing my Chevy, it was a pleasant experience, couldn't have been happier.

Great experience, great services, great people. Very satisfied.

Got my car in and out with no problems. Happy with the work done.