DO NOT BUY FROM HERE!!! LEARN FROM MY EXPERIENCE! This was literally my WORSE experience ever for a first time buyer! I purchased a pre- owned certified 2015 Toyota Corolla LE June 17th. It was a nice car just not what I exactly wanted and I kinda got “talked into it” and was rushing just to purchase a vehicle. Then the price was too much for me to handle. So I decided to take it back Thursday on the 20th because I knew they had the 5 day or 250 miles NO HASSLE OR QUESTIONS ASKED policy. The car was under 250 miles for sure. So I left work and was there from 3:30 until 6:20 (which I had to be at my other job at 6:15) My salesman and I had a brief conversation about the car and why I wanted to return the vehicle. Then he went to get the manger Brent Jules, worse manger I ever came across!!!! He gave me the RUN AROUND! TOLD ME LIES, gave out FALSE INFORMATION just so I can keep the car. The first lie he told me was I could not return the vehicle because it was not an “as is car” he said the only cars that can be return under the policy is the cars with no warranty. The NEXT lie he said was that it would go bad on my credit and the funds have already been process and it was nothing he could do about it. Then he also told me that if I was to leave he would just have to drop it off in my driveway. So I told him I had work at 6:15 I need to leave and I want to return the car I didn’t care for what else he had to lie about. He goes in the back to call “corporate” and like 10 mins later my salesman comes out to me again and said “the manger said we can’t do anything about it because you already sign the papers” So now I’m panicking because I had to be at work plus I KNEW they were lying. They thought I didn’t know much because for one I am a female and a first time buyer! But I was DETERMINED to return the vehicle that day! So I talked with a few other people that worked there and they was giving me different stories. So I finally decided to call another location, to see if the Manger Brent Jules was BS me or not! The person I talked with from a different location but SAME DEALERSHIP gave me WONDERFUL advice!! Helped out sooo much! Told me exactly what to do! By that time it’s 6 pm and the manger decided to HOLD A MEETING WITH ALL THE SALESMEN IN HIS OFFICE! While there were customers still waiting and I was ONE OF THEM!!! I asked someone can he get him to come out so u can hand him the keys and he told them he would be out in a minute. But he knew I had work so he thought I was just going to leave with the car!!! Nope, so at that point I was angry and ready to leave! I walked in the meeting and dropped off the keys and he told me it will count as a repossession. This was literally my worse day for buying a car! I would NEVER RECOMMEND THIS PLACE! It’s so unprofessional and their business is BAD!

by far the worst experience I have ever had buying a used vehicle. the used dealership was extremely dirty/nasty and very unprofessional. a bunch of18 YR old salesman cussing costumers and slamming phones right in front of me. I wouldnt reccomend this dealer to anyone.!!!

Bought a car at the used dealer ship and it was the worst experience I have ever had. It was a nasty/dirty dealer. The employees where very unprofessional. Sales guys all young kids slamming phones and cussing costumers after they got off the phone with them right in front of me. Trash laying everywhere and it took 3 hrs to do paper work that was supposed to be done before I even got there... Don’t buy a car from here.!!!

They lie. Truck broke down after having it 16 days. They scammed me with a deferred payment. The only good thing was how nice the salesman is.

Truck broke down 16 days after I bought it. They are refusing to help. They ignore calls and they lie.

We recently decided to purchase a bigger family vehicle and I was dreading going car shopping again because of past bad experiences with other dealerships always trying to sell you a car that you don't like or showing up to the dealership and the car you saw on the internet not being there anymore. I was helped by Jorge V. and I gotta give it up to him for the smooth experience and professionalism. He took his time to help me find the perfect car and he even helped out with questions I had, on his day off. I got to take a vehicle home for the day to get a better feel for it and see how it ran, with no pressure whatsoever. I usually never write reviews, but I decided to write this one in hopes of any people out there looking for some positive feedback or if they need a great sales rep to go to. This being the 10th car that I've purchased has been the best experience I've ever had, If you're reading this and are looking for a new vehicle, ask for Jorge V at Autonation. He helped us get our monthly payment in the ball range of what we were looking to a spend a month and was upfront of all the costs without trying to hide anything like other dealers have tried to in the past. Definitely going to Jorge the next time we buy another vehicle.

Very pleased with the Service Dept. Jesse Aguilar was very courteous, efficient and insured that my wait was a positive experience. Will continue to bring my vehicle here as this was my first time.

Largest Jeep inventory in DFW

1 star Don’t waste your time here.

From the initial phone call to the final handshake upon conclusion of my vehicle's servicing, Associate Tramaine epitomized, excellence, professionalism and a genuine concern about addressing my vehicles needs. You just don't find this high level of customer service and fail to acknowledge it. He was great. My fiancé and I were impressed from beginning to end. Thanks Tra!

Bought my truck used back in January and just had the wheel hub bearings on the front right go out last night. Now I’m being told that none of the extended warranties and original warranties won’t cover to replace the hub. Not happy at all now I’m looking at paying out of pocket for rental and out of pocket for the part(s) and repairs to my truck that should be covered under warranties

Sales rep Cody was wonderful. A gentleman and very sweet young man. He is new to the car sales business but learns as he goes. Honesty seems to be his main concern and he shows it. I give him a 5 star rate. The dealership itself fell short on two things. None of the trucks I looked at had had the oil changed and both had extremely black, dirty oil. This is a serious fault on a dealership that claimed the vehicles had be checked over. Also they do not disclose the known issues to you so check them out real good before you buy. The repairs can be very expensive. The worst is the bait and switch they do. They list a sale price online then add extra stuff bumping up the price 1000.00 plus. So push hard to have them removed if you don't want them or just get up and walk out. It is illegal in Texas to bait and switch.

The process was very quick and my salesman Manny is AWESOME!

Happy that we got the refund But, it was a complete nightmare. The vehicle broke down in less than 24 hours, Auto Nation seemed to be too busy to deal with us, Had to takeoff work to pick up my stranded wife With no offer of assistance by AutoNation After they diagnosed the vehicles Malfunction ( four days later),We were offered an upgrade to a newer vehicle with less miles for the same price (A switch out) Though we did not like the vehicle, we thought it a good deal... and right when we got ready to sign on it, the manager came back in and said he was not going to be able to do that but, we could walk out with that vehicle for about $1000 more... A vehicle that we did not like in the first place... we declined. Being that it was too late in the evening to cut us a refund check, we were asked to return the following Tuesday. We showed up, the guy that told us to be there, was not. Headache after headache, is how I would describe my first and last encounter with Auto Nation.

Our experience was excellent. Starting with Ivan the salesman was very kind, honest, willing to meet our demands, and with great knowledge of the product. There was a lot of transparency in the negotiation of my trade-in and there were no hidden numbers. I wish you all a lot of success.

Our experience was excellent. Starting with Ivan the salesman was very kind, honest, willing to meet our demands, and with great knowledge of the product. There was a lot of transparency in the negotiation of my trade-in and there were no hidden numbers. I wish you all a lot of success.

Complete crooks!! My daughter had a test drive gift card coupon and the GM and Shamar told her they would input it. We have kept calling and they all lie, saying for her to come back and buy to get it, etc. WE HAVE MADE CONTACT WITH AN INVESTIGATIVE REPORTER. Several other people have complained about the test drive gift card at the dealership, so the news wants to feature them. I also told corporate. Auto Nation better send Catherine her gift card pronto. All others, avoid this dealership.

They lie about what they will do and won’t fix anything even though they say it and refuse to talk to me and our sales men lied about down payment and is saying it’s our fault when they put the wrong amount on paper

This dealership is not ethical and cheat. They advertised low price on their website as no haggling price then when you goes to the store they add all kinds of dealer add ons to the car which bumps up the price. They also lies to us that the car key can not be found for the one I am looking for, so they can stuck you in the dealership to bid with others for a higher selling price. Not recommended at all this dealership, just a group of liers do not waste your time.

Had my vehicle for 5 months and it needed transmission work. I am currently preparing to go on maternity leave in 2 1/2 months and it seems like every 2 months something major goes wrong with the vehicle

David and Eric went out of their way to see that my car was ready for me when I really needed it. They were both very helpful and courteous. I appreciate the time they took to help me. Frances Hiner

I made an appointment to test drive a vehicle listed on the website. The salesman was over an hour late in meeting with us. The website advertises a no haggle price and claims the price listed is the price paid. This is not true. They tried to add on fees for wheel locks that were not on the vehicle, added door trim pieces, and window tint. When I disputed the add ons, I was told they ?would check to see if the wheel locks had been ordered? and if not, they could remove that fee. They employed the annoying sales tactics of ?let me talk to my manager? and ?we just took this car in on trade but there?s been a lot of interest? when the Carfax report they provided on their website clearly stated it was purchased at auction. When we finally reached an agreement, they were unable to run my debit card at the used dealership, and had to send me to the new dealership up the street.

Well I didn’t purchase a vehicle but my son did and our sales guy was Jorge ! He was super awesome in working with us ! He dealt with us for almost 3 full days and didn’t give up until he found the car that my son could afford ! I definitely recommend him to anybody that wants to buy a vehicle ! And I definitely recommend this dealership they have so many options available !!!

You definitely want to deal with Francisco Pozos (Salesman), Brent Jules (Manager) and Jonathan Coello (Finance Manager) as well as Mr. Charles Green who are all awesome gentlemen! They are the best in the business, fast, courteous and professional! I went to them with a huge need and a hard situation to deal with and they found a way to have me drive off the lot with a really great deal and a low monthly payment! Go see them for yourself and just be honest and up front because these guys have a good heart they're not just salesmen, they will go above and beyond to help you! Even shared their chicken with me because I didn't have time to eat omw to them! Lol... I Almost forgot, they didn't get upset or annoyed that it was closing time, they still took great care of me! God bless these guys and good luck to the shoppers out there! Thanks guys!

I just wanted to say that Jorge my sales guy that was helping me here was super awesome ! Definitely what you would want from a person selling you car plus more ! He dealt with me for almost 3 days I told him I wanted a camaro and he didn’t stop until he got me into one ! I’m proud to say that I finally got into a badass 2016 Camaro all thanks to Jorge! I definitely recommend him to anybody that wants to buy a car and also these cars that they have are so nice ! They have a wide variety of vehicles and the staff was outstanding ! Especially my guy Jorge ! 👍🏽 Would recommend 5/5 !

Sales professionals were very helpful.

Saturday June 1st bought a used Jeep from AutoNation, they claim one price but then they added tint for windows, door trip and lockers for the tires. They were not on the vehicle and I did not want them, but they claimed they could not take them off even though they were not installed. This was an additional 803.00 dollars. I should have walked away at that point, Bought the jeep and then they delivered it to my home 4 days later and had not even put the tint, lockers or trim on the vehicle and the floor mats were missing. Called about 10 times and finally they came back picked up the jeep and 2 days later installed these products and delivered the jeep back with 1/2 a tank of fuel from them driving it. Worst experience I have ever had. Stay away from this AutoNation. They don't care about you at all after you buy a product from them. Really bad dealership..,,,,I will never buy a vehicle from AutoNation and will tell everyone whom I get in contact with to stay away from this place.!!!

The service guy was curtious. He explain everything I need and what to do about my vehicle

This dealer is the worst. I should have known when I walked in and was never treated. Should have been my sign to walk out.

my car broke down while out of state and they were able to get me in that day, get me serviced, and I was back on the road to home by 3. They were very kind and concerned. Speedy service. thank you for helping me

I’ve been in the market for a Jeep TJ and after finding out a low mileage 97 had recently been traded in, I reached out to Mr. Kevin Maher. He answered all my questions online and was very understanding when I told him I was running late to come look at the Jeep (kids, lol). He was very personable, polite to my wife and children, and answered any questions I had all while fostering a zero pressure atmosphere. After agreeing on a fair deal and closing, he reached out to me to let me know they found some issues with the Jeep that they wanted to address before releasing it to me. He kept me up to date on the progress of the repairs and met us when we came to pick it up. I would highly recommend him if you are in the market for a vehicle and I would deal with him again.

I'll start by stating I worked on the Pre-owned side of the dealership. My deal started out ok. I found the vehicle I wanted, for a price that was acceptable. I came out of the finance office after 2 hours with a few more protection plans than I originally wanted, but hey, I expect that from the type of deal I was doing, so no big deal.. My issues started when I went to drop my vehicle back off to cash in the few things they owed me from the deal (this included a windshield crack fill-in, a Uconnect update, and a detail that was not done the day I purchased it). It was not conveyed to me that they would comp me a rental during that time, so under the impression I would need a ride (1 hour one way) from one of my friends to drop the truck off, but nonetheless, the first question I was asked upon arrival was "Do you need a rental?" Eye roll, whatever, just pay for my friends gas, I guess.. I was told this should be done in about 2-3 business days.. 2 weeks later, I pick up the truck (yes, 2 weeks), with a new windshield (instead of just a fill, that was required because they didn't realize at the time they promised the fill that it was a safety issue due to the severity of the crack, "Thanks."), and a detail (no update-as that was something I had to initiate myself, another thing not originally conveyed) and also MISSING EQUIPMENT that I had put into the compartment underneath my back seat. Granted it wasn't expensive, but regardless, it was gone. I have tried to make contact with several managers, however have essentially gotten curt responses and the "Dealership is not responsible for items left in the vehicle" run around. Ok that's fair, but I know that my vehicle was not broken into, and was in fact in your service dept., and that tells me one thing: There is a thief actively seeking valuable items in your customers' cars coming through the shop. So I know I won't be getting my equipment back, which is not ideal, but for the most part, my experience with this dealership was long, annoying, and severely lacked sufficient communication on timeliness, and expectations, and owning up to responsibility, or at least acknowledgement of it.

Absolute worst service I have ever received in my life. I bought a used truck with Desmond in the sales department. I have zero complaints about the truck, but the customer service on the other hand.... I signed a contract agreeing to a certain rate/APR, then they call me back after signing a legal binding contract and try to Haggle my APR up even more because the original APR isn’t “available” I bought the truck ablitba month and a half ago and STILL have not gotten my plates or registration. And it seems as if everyone there is ignoring my emails/calls. Shittiest service EVER, trust me when I say you want to take your business elsewhere.

No because I took my van i took my van in for couple of recalls on June 3 2019 didn’t get my van make until June 10 209. Cause Wednesday my van was supposed to have been ready but it was not ready cause the part was not in until the next day so I said ok. Well here it was Thursday and I call to ask about van then boom there was a delay on it again cause the service technician dad got sick which it’s understandable. Mind you still that I had plans to go on vacation Friday June 7 2019. And I had to take the rental truck which was very uncomfortable for my backseat passenger. And again I went to pick my van they said the two recalls were fixed but there was another recall and I said why didn’t you fix it while the van was there oh no we can do that cause it’s up to the service technician that works on that recall when he can fix it. I bologna so you mean I have to go though inconvenient just for the service technician. This is getting a little bit out of hand. Am not happy

I'll start by stating I worked on the Pre-owned side of the dealership. My deal started out ok. I found the vehicle I wanted, for a price that was acceptable. I came out of the finance office after 2 hours with a few more protection plans than I originally wanted, but hey, I expect that from the type of deal I was doing, so no big deal.. My issues started when I went to drop my vehicle back off to cash in the few things they owed me from the deal (this included a windshield crack fill-in, a Uconnect update, and a detail that was not done the day I purchased it). It was not conveyed to me that they would comp me a rental during that time, so under the impression I would need a ride (1 hour one way) from one of my friends to drop the truck off, but nonetheless, the first question I was asked upon arrival was "Do you need a rental?" Eye roll, whatever, just pay for my friends gas, I guess.. I was told this should be done in about 2-3 business days.. 2 weeks later, I pick up the truck (yes, 2 weeks), with a new windshield (instead of just a fill, that was required because they didn't realize at the time they promised the fill that it was a safety issue due to the severity of the crack, "Thanks."), and a detail (no update-as that was something I had to initiate myself, another thing not originally conveyed) and also MISSING EQUIPMENT that I had put into the compartment underneath my back seat. Granted it wasn't expensive, but regardless, it was gone. I have tried to make contact with several managers, however have essentially gotten curt responses and the "Dealership is not responsible for items left in the vehicle" run around. Ok that's fair, but I know that my vehicle was not broken into, and was in fact in your service dept., and that tells me one thing: There is a thief actively seeking valuable items in your customers' cars coming through the shop. So I know I won't be getting my equipment back, which is not ideal, but for the most part, my experience with this dealership was long, annoying, and severely lacked sufficient communication on timeliness, and expectations, and owning up to responsibility, or at least acknowledgement of it.

Impossible to make an appointment. Friendly and informative writer Brandon who got me out in the time promised. Waiting room is disgusting. No amenities and furniture should have been replaced 10 years ago.

Set up an appointment with the salesman in pre owned this morning to see a car this afternoon but after driving 60 miles to get there I was told he was not available so I needed to work with the new guy. Turns out the car was not there anymore and I was given 3 different stories about what happened to it. Then we agreed to look at another car they said they had and when they went to get it I was told another salesman had taken it to drive to another lot. Proceed with caution on the pre owned lot. Lots of BS stories over there.

Ed was amazing and bent over backwards to make sure our experience was perfect

My sales experience with Kevin was top notch. He worked diligently to get me the deal I desired while not leaving me feeling like I'd been worked over.

Fantasitic service, they were a little busy when I got there and short handes but they made time to get started.

We recently decided to purchase a bigger family vehicle and I was dreading going car shopping again because of past bad experiences with other dealerships always trying to sell you a car that you don't like or showing up to the dealership and the car you saw on the internet not being there anymore. I was helped by Jorge V. and I gotta give it up to him for the smooth experience and professionalism. He took his time to help me find the perfect car and he even helped out with questions I had, on his day off. I got to take a vehicle home for the day to get a better feel for it and see how it ran, with no pressure whatsoever. I was helped out by another associate when Jorge was off and I almost didn't buy the vehicle because he was the opposite of what Jorge provided. I usually never write reviews, but I decided to write this one in hopes of any people out there looking for some positive feedback or if they need a great sales rep to go to. This being the 10th car that I've purchased has been the best experience I've ever had, If you're reading this and are looking for a new vehicle, ask for Jorge V at autonation.

We originally saw this Dodge Ram at another AutoNation CDJ dealer in Fort Worth - with an amazing salesman who, unfortunately, did not have a good sales director to help him take care of his customers. We really wanted the truck so we stopped at the NRH dealership where Zeyd made it happen! Then, two days later, I found a one-of-a-kind Overland Grand Cherokee that I fell in love with. Zeyd could see how much I loved the car and even had the market president of Autonation step in to help make the deal happen. We could not believe it! Now we’re the proud owners of a beautiful Laramie Dodge Ram and unique Overland Grand Cherokee. Thank you to all the employees at the dealership who made us feel so welcome and worked so hard to take care of our needs. We’ll be sure to send folks your way! Loren & Taylor, Fort Worth, Texas.

Went in looking for a grand Cherokee for the wife... met Kevin Maher and he showed me several beautiful jeeps, ... still waiting on my bank to get me cleared for a loan, but Kevin has been very helpful and not pushy like I was expecting! Cannot wait to get in the jeep!

Drove an hour and a half to make a deal . Was told I could negotiate price threw the phone but if I should up they would give me a deal. Needless to say I drove a hour and a half just to be told the same price . Employees don’t really try to work with you .

The experience was great. My salesperson Charlamaigne really did a great job and everyone helped to get me the best deal possible for my situation. I would have given 5 stars but I was charged a payment for the car I traded in because it had not been paid off yet and I am fighting to get a refund and not have it affect my credit.

I was in an accident 3 weeks ago and unfortunately my car was totaled and had to start the shopping process. I texted in and starting talking to Robbie at the Richland Hills location. I am so picky with what I wanted and he was so patient and understanding. My husband and I both went into the store on Saturday and met with Charlene she was so very helpful and we finally found my vehicle. Not only did they help me find the vehicle I wanted exactly as I wanted it but they went the extra mile. I only had 3 days left with my rental so I wasn't going to have a vehicle to move around in so they gave me a loaner while my vehicle got here. Both Robbie and Charmaine made my experience the best I ever had with any dealership and I am grateful. Thanks Autonation!

We got our Grand Cherokee from Kevin Maher, he was awesome. We didn't have to spend all day there and he got us the payments we wanted. Hands down the most stress free experience ever at a dealership.

Kevin Maher has gone out of his way to make sure everything was handled for my Jeep! Best sales experience thus far.

Bought my dream car today and was treated with the upmost professionalism by my sales person Jorge. He was patient and friendly in allowing me to choose when I was ready with no pressure. He is a valuable employee and she own the place.

Got a great price on a new vehicle & my salesman ; Desmond Clinton, took great care of me.

I walked in and usually do not like to deal with salesman. The gentleman named Jorge was polite and not pushy. He made my family and I feel welcome. He will have my business as long as he sells cars. Great job Jorge. I’ll be sending you everyone I know.

The price of the car was not the price they advertised. While doing the paperwork we found out it was the price they advertised and what they added on to the vehicle. They should have price the vehicle with the items that they added. I felt like they were trying to get one on me. If I didn't want the vehicle I would have walk and went somewhere else.

Very efficient.

Will G & Jonathan F Are the guys that took care of me And my ram 2500 6.7 i gotta give it to them and there staff will start going there instead Of going to a hole in the wall shops

Promptness and courtesy of salesman were excellent. He listened, no pressure, and showed me what I wanted. Erwin Caday is a salesman I would definitely use again and recommend to others! Love my Cherokee!!

I really enjoyed my shopping experience with Mr. Andre Speed at AutoNation. He really went over and beyond to ensure that all my questions were answered. This was the best and easy purchase of a new vehicle 🚗. I will be back for my next purchase and the financial manager Mr. Nick was also great. I am usually turnt off by the finance portion but this was totally the opposite. Because these gentlemen did a wonderful job. I would also like to give a special thanks to Mrs. Jennifer, who sit at the front of the dealership; as she ensured my wife and I were comfortable and that we wanted for nothing. My wife and I informed Mrs. Jennifer and Mr. Speed we were purchasing this vehicle for our daughter and wanted to put a bow on it. With no hesitations the two allowed us to take the bow and return it after I use. So thanks to all the staff at AutoNation Dodge Chrysler Jeep North Richland Hills. You guys are the best! Much love to you all! This was the greatest experience. You guys put your customers first! No doubt you guys take great care of your customers!

Purchased a new Jeep Cherokee and the team did a great job of ensuring all my needs were met with welcoming and determined attitudes!

Took 2013 Patriot in for repairs, David was extremely helpful. Drove me to get a rental (dealer didn't have loaners available), and I got the dealer discount on that rental. He made sure my car was ready in a timely manner. Thank you for excellent customer service David.

A++ From the beginning to end. Very prompt on service, we completed everything online before we even went in. Desmon met us at the door, we test drove our new vehicle, went back and signed paperwork and out the door with 2 hours. Nick who did financing was also awesome. Recommend this dealership to anyone.

I reserved my car online at 2AM, I received a call the following morning once they were open and I set an appointment to come in. I was over an hour late but my salesman, Erwin, was super nice, very genuine, the car was already pulled out and waiting on me when I arrived. Reserving online made it quicker and easier for me to purchase my car versus just going to the lot!

This was my last shot at having my Jeep serviced at Auto Nation. To begin with the service advisor who took in my car did not call me as he promised even after telling me I would be a high priority. When I called him to follow up all I got was voice mail. Then I called the main number and was told he had to leave in a hurry. Ok that's fine but why didn't someone else call. Well then I get a second service advisor who is going to really take care of me. He is calling back immediately. Well you know that never happened. Then after I continued to find out the status I finally got an estimate of $1200. Seemed to high so I paid $166 to be told the cost of what I had told them was wrong when I brought the car in. I went elsewhere and had repairs done for $550.

Erwin Caday was quick to welcome me to AutoNation. There wasn’t a rush or pressure to make a car deal. Nick, the finance man, explained and answered questions. I am very happy with my purchase!

BBB Alert: These guys pulled a classic bait-and-switch on me when I visited on 5/28. I went to see a '14 CRV that was well-priced. Called ahead and the lady confirmed they still had it and set me an appointment for 1 hour from then to come see and drive it. I arrive at the appointed time and go into the Used Sales center. Lots of salesmen, but nobody greets me for 10-15 minutes. They have a front counter but nobody at it. Finally get someone's attention and get the salesman I was told to ask for. He explains the vehicle I came to see is unavailable, it's tied up at one of the other lots and is "being viewed by another customer". His explanation is not quite clear. He does suggest, however, that they have a '16 CRV that is only $2000 more but '2 years newer and less miles'. Classic bait and switch. I tell him I won't buy it that day simply because it wasn't the vehicle I came to see, but I check it out anyways. Probably a good deal, but it wasn't the price I was shopping for. I test drive it and then ask for an Out-the-door quote, tell him I'll shop around and may come back. He gets his Sales Manager to talk to me and he tries to convince me to look at other cars. For the largest dealership chain in the nation, I'm surprised by this business practice. It supports all the stereotypes of dishonest and pressure-heavy car sales. Recommend to avoid this dealership and chain.

You had a customer come in that was wanting my husband to co-sign for him to get a vehicle. Not only was my husband not there you never talked to him or get his permission for ANYTHING but you ran his credit and he took 9 hits that all led back to your dealership. When he called to question the lady was extremely rude....beyond rude!!! Was told someone else would call back and never got the phone call.

Great place and great people, I completely recommend to everyone

Funny how this dealership only responds or mostly only responds to positive reviews. I've been there, seen what they're like, and agree with all negative reviews.

Worst customer service I've ever experienced in my entire life and cant believe this service department is in business. We had two fleet trucks with factory recalls and needed the repairs completed before we were able to pay them off. 3 weeks its taking to be lied to time and time again, parts are in parts need to be ordered......excuses excuses, at least keep the lies consistent. Dominic in service was absolutely no help whatsoever and when trying to contact the General manager in charge the 4 people I go the run around from would divert me from speaking to the GM by transferring me to one of the people I had already spoken to. This dealership has not only wasted my time along with 2 of my coworkers time. This business just brought back the definition of a shady car dealership. BEWARE OF THIS SHADY BUSINESS WITH SHADY PEOPLE.

None of the cars that were shown online, and WERE CONFIRMED BY THE DEALERSHIP TO BE AVAILABLE ON DAY EARLIER were actually on the lot. They had already been sold days ago, making me waste an hour of my time driving there

I went there to purchase a vehicle for my daughter who was turning 16. They had a 2007 Toyota RAV4 that was a one owner vehicle that I was told was owned by their finance manager. It turns out that vehicle was burning 1 quart of oil for every 700 miles. There was no way the finance manager did not know this since he was the sole owner and it should not have been sold on their lot or at least disclosed. This was not a safe vehicle for a 16 year old girl. When I figured out this problem and asked them to help make it right and was willing to purchase another vehicle they offered me close to half of what I paid them for a vehicle that I only put 2,800 miles on and was willing to sell me another used car at their full advertised price. I was able to get them to come up a little on the RAV4 but did not end up purchasing another vehicle since they were unwilling to work with me. I refuse to pay a profit on a bad vehicle and then give them a profit on the trade in and then a third profit on another vehicle. The experience for my family was not a good one

We originally saw this Dodge Ram at another AutoNation CDJ dealer in Fort Worth - with an amazing salesman who, unfortunately, did not have a good sales director to help him take care of his customers. We really wanted the truck so we stopped at the NRH dealership where Zeyd made it happen! Then, two days later, I found a one-of-a-kind Overland Grand Cherokee that I fell in love with. Zeyd could see how much I loved the car and even had the market president of Autonation step in to help make the deal happen. We could not believe it! Now we’re the proud owners of a beautiful Laramie Dodge Ram and unique Overland Grand Cherokee. Thank you to all the employees at the dealership who made us feel so welcome and worked so hard to take care of our needs. We’ll be sure to send folks your way! Loren & Taylor, Fort Worth, Texas.

The experience took over 4hrs and not a quick process as AutoNation prides themselves on. We were there buying a Jeep as a extra vehicle not something we needed and both of us have excellent credit, no trade ins, no bureau issues and still took forever. We had to ask to get updates since no one would come to us and as first time customers this was extremely not good customer service. The Jeep was not even filled up when we did finally get it as promised but we were just ready to leave at that point. Paperwork, had our address different on different documents. Definitely, will not be back and take any future car buying elsewhere.

No trabajan bien

Nicholas was my sales person, he made every effort to meet my vehicle needs. I knew I had some negative equity that needed to be rolled into my new Jeep. Everyone worked with me to make sure I was getting the car I wanted along with my financing terms. Very pleased with everyone involved.

Recently my sunroof has stopped working on my Dodge Charger. I called to try to schedule service and told them I would need a loaner car. They told me they do not have anymore loaner cars for at least 3 weeks. They said I would have to get a rental car but I would be liable for the rental car. Its still under warranty and I also purchased the platinum coverage. Now they did say if I brought it up there and they diagnosed it and the problem fell under warranty Chrysler would then cover my rental car, but they said it would take 4-5 day to diagnose the problem. I can’t wait 4-5 days for a rental car and I’m not going to pay for a rental car. Also the service rep couldn’t even tell me what my coverage even covered because I’m about to pass my basic warranty. Like this is seriously disappointed, you add all these extra coverage for peace of mind and it basically isn’t worth it. They honestly seemed like they could care less about my problem.

Sales person was extremely inexperienced, and made the process way more difficult than needed. Bad vibes from the get go, and walked away due to incompetence.

Everything done well, very efficient and friendly.

I bought a car last Saturday. My experience was Excellent. Too easy to buy car. They don’t play games like in other dealers. Mrs. Rose was the Sales Women that walk with us through the process. She help us to take the best truck for our needs. She was very supportive and ran the extra mile for giving us the best deal. I want to said that North Richland Hills was the second dealer that we visit on Saturday. The difference between both dealers in attention, support, customer service and courtesy is much better in North Richland Hills. I will recommend this dealer to all my friends.

First drop off date 26 Nov 2018 picked up 12 Dec 2018 (16 days). Dropped off for tailgate not closing properly, driver door not aligned properly and some "We Owe" work. First I had to call to get them to give me a rental, then I had to continue to call for the status of my truck. It took nearly a week to find the status and that it had not been touched at all, then I had to explain to the body shop guy how to align the driver door, after being told there is no way to align it. Today is 20 Feb 2019, and my truck has been back in the shop since 28 Jan 2019 (on day 23) for seat, tailgate (again) and window tint repairs and my truck still is not repaired. I have thoroughly expressed my dissatisfaction to all, including US Customer Care. They have denied my lemon-law buy back stating that it doesn't meet the requirements, when in fact there is another clause: 30 Day Test "If your new vehicle has been out of service for repair due to a defect(s) that substantially impairs the use or market value of the vehicle due to defects covered by the warranty for a total of 30 or more days during the first 24 months or 24,000 miles, and the problem still exists. If no comparable loaner vehicle was provided to you by the dealer during this time period, you pass the test." Today marks a total of 39 days. I purchased the truck in mid October and it has less than 10k miles. Both times, I was put into a Jeep Wrangler, and had to rely on borrowing other peoples trucks when I needed the use of my truck because they did not put me in a comparable vehicle. I submitted a complaint with BBB and they never responded to BBB in regards to the complaint. I made other complaints, and they made it all the way to FCA headquarters. Steer clear of their service department. Internet sales department was good.

Have had problems with another Jeep dlr so decided to try this one. Was really impressed with David. Kept me informed if progress and everything was done in a timely manner. Needed an oil change also and he suggested the 3 oil change and showed me the savings. I opted to do that. I had a great experience.

The young lady at the reception desk was very welcoming and kind. The Gentleman that handled the finances was extremely helpful and professional. Aside from those 2 people, this place is a train wreck. From the sleazy car salesman, people preparing the vehicle for sale, inspectors, even whoever makes the updates to the website. If I was local to this Dealership, there is no way I would have made my purchase. They lied about honoring a provided, same day CDJR trade-in appraisal I had done and emailed to them and they assured me they would beat the other dealers price. Just like the website says. They increased the vehicles price from the time I got in my car and got to their dealership. After all was confirmed and verified. It took HOURS to get the salesman to give me the numbers for the trade-in value and vehicle cost. I had to actually make a bit of a scene because he kept dodging the questions on why the numbers didn’t match up. The vehicle was missing essential parts to upgraded factory and safety equipment that was added to the vehicles price and it was agreed they’d provide and install. Also to fix the damage due to their complacency. Got home and not all equipment was provided. Nor was what was installed done correctly. Thus causing more damage to my “multi-point inspected” certified pre-owned vehicle. Do yourself a favor and go somewhere else for your maintenance and used car needs. I’m more disgusted with myself for putting myself in the position that I had to get the deal done and out to stay on schedule. Successfully ruining the purchase I’ve been preparing and so excited about since 2013.

This place ruined my credit score

My experience with this dealership was horrible. The staff tried to get me to place a $3,000 deposit when AutoNation obviously has a free online reservation system. The 2014 Subaru BRZ we were interested in had a number of visible defects not disclosed over the phone or online. There were significant internal defects that I learned about only after a prepurchase inspection. The inspection revealed two prior accidents. The diagnostic of the electronics revealed that the air bags might not deploy, and a body control module problem that left one of the heated seats and auto up/down window functions not working. The hood support rod was missing, and the steering wheel wrap was badly worn. The sales reps kept claiming these issues were already repaired or would be repaired, but the dealership has failed to live up to promises to show me they have. Online pictures and conversations we have had with staff indicate that accident damage and steering wheel wear have not been repaired. There are no pictures of the engine compartment which might show whether the hood support rod has been replaced. Management has invited us to call via email but failed to return our calls. I honestly think they’re not being up front about this vehicle and trying to get someone in to buy it that doesn’t know any better.

Been taking my Jeep to Grapevine Jeep since I bought it new. Their service has gone in the pits so I came here. Great service. Jonathon and David are great service reps. If everything else goes well this is my place from now on. Get back later

While I bought my car the service was excellent. After I pulled off the lot I have had the worst service I have ever experienced. I have had no problems with my vehicle, all of my problems stem from the customer service aspect. It has been 4 months since I've purchased and I have called several times over the course of these 4 months. I have left several voicemails with a certain finace manager that have never been returned. I have asked for a sales manger and have never been able to speak with one. I have never been able to speak with anyone but the receptionist and a few sales people who weren't my sales associate. One particular sales associate named kassandra picked up the phone and screamed at me saying I was making her job difficult because I kept calling back, meanwhile they kept hanging up on me or transfering me to a voicemail box that hangs up on you. When I called back she asked me to come there and see her face to face????? I guess this company employs salespeople who want to fight customers. I'm literally looking for information about the extra packages that I bought while I was finishing up financing. At this point I'm trying to speak with a sales manger because they should be able to provide this info, yet they are also unavailable. I can write this saying whole heartedly that I have never had worse service or after purchase experience anywhere in my life. Can you imagine a salesperson asking you to come there and meet her face to face in a threating tone of voice? I wouldn't reccomend this place to anyone and it's not because of the car buying experience, it's purely due to everything that happens after that.

Horrible service!!! Can rate zero stars. I bought a 2006 Toyota Sequoia from these people and it's been a month and I still have not received my vehicle. They have been telling me lie after lie after lie. They have me driving around in a 2019 Dodge Ram, but that's not my vehicle. Joe Jasso is a liar. The credit guy who we signed the paperwork with would not allow me to put the vehicle in my wife's name. She's the one who's going to be making the payments. The credit guy said that because I was a guy then I have to me the primary loan holder. Seriously?

Do not use AutoNation. Not only did they lack any sort of professionalism, but they also delivered a vehicle that was very unsafe for the road and would never pass a state inspection. Their state license should absolutely be revoked. Everyone involved in the process of the sale was rude, nontransparent, liars, and in the end very deceiving and manipulative. They take advantage of you and say anything to keep you on your toes. I could have been in severe danger if my boyfriend did not notice the front end missing essential parts to pretty much keep the car on the road. Would never return here.

Andre Speed was my salesman and he was amazing. He worked hard to find the right vehicle that not only fits my budget but my personality too and did it all with a wonderful professional attitude! I have to say not only was Andre a pleasure to work with the entire staff from the service department to the manager was wonderful as well. I highly recommend AutoNation and Andre Speed as a great choice to purchase your next vehicle. Thank you Andre and thank you AutoNation!!

Great sales team with a nice selection of 2018 Ram trucks to pick from with amazing rebates and financing. Probably the quickest turn around time for buying a vehicle at a large dealership for me, not an all day affair.

Thanks to Jorge we got a new car 2016 fusion with lower miles and lower car payment and it was what we wanted than what Charmaine tried getting us in a wrecked nissan murrano and couldnt even test drive it because they where missing the key. I will always ask for Jorge for any car needs. Thanks He went above and beyond to help with our needs to get us approved for the right vehicle. He is an amazing asset to AutoNation and I'm am very happy to have done business with him.

Friendly staff, great salesman and finance person. Enjoyable experience. If you need a vehicle there is no better place to start than autonation

DO NOT DO CREDIT APP THROUGH THEM!!! Did a pre-approval credit app and moments later got flooded with calls claiming to be from "first financial bank". It wasn't really them! Avoid at all costs.

This is my second time taking my Jeep Cherokee back to them in less than 6 months for engine problems. I bought this car less than 1 year ago. I asked Autonation Chrysler Jeep to take the car back because it has completely stop and I can't start it up. The first time I couldn't shift the gears nor turn it off. The Jeep wouldn't allow me to turn the ignition off. This time it completely stop on me and wouldn't start up. The police officer tried to start it. I asked the dealership to take it back. Each time the dealership found nothing wrong. I'm very unhappy with the dealership and Service department.

Experience and vehicle is great. What I?m not happy with is the fact I purchased a 30k vehicle and when I get home I notice none of my fluids were topped off and my coolant was bone dry. When I brought this to the salesman attention it was hard to get any reply about this. I?m pretty upset and have yet to be compensated for anything. My engine could have overheated just because I thought it was full Having come from the dealership. I?m not happy at all.

Very helpfulin helping me find a replacement vehicle. Providing extra help and benefits for my situation. Ensuring that I got avehicle that would be safe for me.

Jorge was super helpful in finding me the car that I wanted to leave in, and he did everything to make sure I left in that car.

I have a hard time hearing, so I prefer to negotiate my prices via text or email. I worked out a price via text with Kassandra, but between Kassandra and Dustin Osborne, the price changed. I hate shopping for a vehicle, and dealing with these people at this dealership is why.

Terrible customer service. My advisor didn't communicate about my vehicle service. Never going back.

Nice atmosphere

They are amazing and took care of me immediately. I love my Jeep Compass sport and will for a long time. The transition from my Jetta to the Compass was easy and they helped me get comfortable and situated. I'm a Jeep girl!!!

Andre S. helped my husband and I for several hours finding a vehicle that would fit our needs. He was very patient with us and did thorough research so he could help us find the right vehicle. He was also willing to drive us around the dealership and made the process a lot easier than it could have been.

Great customer service. Advisor provided best support and quality service.

Service department was excellent on repairing my truck. Mackenzie Smith did an outstanding job on keeping me update on my truck even outside work hours.

service department did a great job fixing my truck in a timely manner. Mackenzie noel smith was my service representative and did an amazing job on keeping me informed and making sure my truck got done on time.

When I say that I have not received exceptional customer service like this in years, this service department rocks! The attentiveness of this service department made me a believer that customer satisfaction still does matter to some people providing a service. David in the service department went above and beyond. From the moment I called the service department, until I left. I drove from Wisconsin to Texas when my check engine light came on during my trip. Took it to AutoZone and was told that it was the throttle body. Even though it was a Saturday and the service department was busy, he had me bring it in. I was so happy as I was turned away by 3 other places and needed to drive home today. Come to find out I needed a battery as I expected and my throttle body was filthy. David made sure my car was diagnosed and serviced, he also made sure that I got something to eat. :) I really appreciated the hospitality and the professionalism. They just earned a faithful customer. I will be moving to Texas in a year and look forward to doing more business in the near future. :)

Awesome sales people. They will work with you no matter what situation your in. I highly recommend this Dealership.

I’ve never had bad customer service at a dealership till i came to this place!!!! A friend referred me to this place and a salesman name desmon. I reached out to desmon on a Monday April 29th speaking to desmon on the phone he seem very professional and genuine. I told him what i wanted to do and what i was looking for, he told me they had a car in stock that fit my budget, luckily it was a car i had been looking at online. I went ahead and made an appointment for Tuesday April 30th or Wednesday may 1. Tuesday comes he reaches out to me asking if i was coming in i told him no I’m going to go ahead and come in Wednesday @ 5:30 he told me no problem and scheduled me for Wednesday and that he will have them pull the car out. Wednesday morning comes he reaches out to me and tells me something came up and he won’t be in and ask did i want to reschedule for Thursday or still come in? I told him i will go ahead and still go in. He said ok cool my coworker Jose will assist you and knows what’s going on and i replied with on thank you. Me and my bf arrive @ 5:40 because of traffic and i stay a hr away from north Richland. We get inside the lady at the front didn’t even know we had an appointment (1st red flag) and told us Jose was in Plano delivering a car (2nd red flag). At that point we really didn’t want any help from anyone else because i had been working with desmon, but another salesman name Anthony greeted us and wanted to help so we went ahead and stayed, i told him who i had been working with and what car i was coming to see he looked the car up and told me that it wasn’t even at that lot and that it was at auto nation Arlington ford (3rd red flag). At that point i wanted to get up and leave but he told us let’s get the paperwork started and that he would go and get it if he had to. I filled out another application, gave him other information he needed, etc etc. he takes all my information goes into the little room about 3/4 times keeping us updated on what’s going on and finally came out with thumbs up letting us know it’s been finalize and i was approved. Since it was so late he told us he would give me a call back in the morning to come back when everything is ready to be signed he said that before he calls he gets in at 9:45am and that they’ll do a welcome call he’ll go pick up the car and have the paper work ready in finance. Sounded good so we accepted! Next morning hadn’t heard from Anthony and it was almost 11 my bf called and he told him that they were still processing the loan and it hadn’t went through yet and a few other things and said he would give us a call back when everything is finalized. We were so confused because the day before he made it seem like i was approved. So hours pass it’s almost 12:30 i texted him asking for an update and never got a reply, i texted desmon maybe an hr after asking him to see what was going on and he said he would check and never got back with me, hours passed i haven’t heard from neither one of them i reached out to Anthony in a text again and still no reply and it was 6pm we tried calling Anthony and no pickup 7:30 i reached out to Desmond in a text and he left me on read it is Sunday May 6th and no one has reached out to me about anything. THEY ALL NEED TO BE FIRED!!! Thank god no money was involved but i do hate they have my information.... Don’t go here don’t go to any auto nations go to a legit dealership that you know is reliable.

Jeep is just what I wanted, great price, Caday was excellent to work with.

Jorge in Used Car Sales is AMAZING!!! Very honest and up front. Went above and beyond. He’s a rare kind and they are lucky to have him and anyone he helps is lucky to have him as a sales person!!

A+ Satisfied with customer service! A great dealership with very nice and polite people.

Pretty bad customer service!

HORRIBLE customer service. Salesman Adam was great everyone after they got my money is HORRIBLE. I have been trying SINCE JANUARY to get a callback for my registration. NEVER ANSWER NEVER RETURN MY CALL

Horrible experience! After we had agreed on a purchase price and the going back and forth that goes with they refused to sell me the vehicle because I had my financing arranged. They pushed and lied to get me to fill out a credit app. What upset me the most is that the manager said to my face he didn't care how we paid for the vehicle, but as soon as I refused to go through them they said they wouldn't sell. BEWARE!!!

AutoNation as Whole, is a great Company, Could Use Adjustments!

After 3 trips to find the right vehicle and hours into the process they refused to sell me the vehicle because I had my own financing arranged. We settled on a price in writing and after I told them I had my own financing they pushed and lied to get me to fill out a credit app. After I refused to go through them they told me they wouldn't sell me the vehicle. I wasted so much time and money and to have this happen is very upsetting. Will never visit this place again.

Adam was awesome! He did everything he could to get us the new Jeep we were wanting.

GO SEE JORGE VILLALVA!!! He is your guy I'm very indecisive and wanted to take my time until the right car came. It took almost two months i never felt pressured into buying worked with me day and night until we found the right car. Worked magic on the number until it was affordable with my budget and got me in a 2018 Dodge Charger!!! Trust me HE IS YOUR GUY!! Don't waste your time elsewhere. Thank you Jorge for being patient and making sure my ever need was checked!

This was the best car buying experience of my entire life! I dealt with Andre from start to finish and he was great. He took the time to listen to me and find exactly what I wanted that fit my budget and I got my dream Jeep. I never felt pressured or as if I was being pushed into something I didn't want to do --- I can't say that about my previous interactions with other dealerships.

Service Dept (Robert) was stellar!

Terrible, had my truck for a day and a half, never returned my calls and never did anything with truck

1daful, 1daful, and very professional..A+..

Amazing experience from start to end! Very fluid and easy! They accommodated everything I needed and met me exactly where I had to be. Great job!

UPDATE: DO NOT purchase a vehicle from here!!!! Like many other reviewers have stated, once you purchase from here you will not be able to reach them again for anything. I purchased a car from here less than 5 days ago and they did everything in their power to seal the deal including making promises of an extended warranty and free oil changes for life and my rims painted. At least 3 other dealers had the exact vehicle I wanted, with LESS mileage, and the rims already the color I wanted and at better prices than AutoNation but I went with Autonation because of everything they said they would be throwing on top. I found out the warranty they were promising is a lie. The oil changes? A lie. And now 4 days later I can not reach anyone to even set up the paint job. Not even Jorge, the salesperson who helped me. I’ve called his cell phone several times, left text messages and even called the dealership directly and can’t even reach a manager. I’m going to file a complaint with the Better Business Bereau and I’m going up to Autonation tomorrow to either resolve this by the end of the business day or I will be returning my vehicle. BIG REGRET purchasing from here!!!! I BEG anyone thinking of going here to reconsider! Recently bought a car from Autonation and had a mostly good experience. Jorge was my salesperson and though fairly new he was very motivated and worked with me from beginning to end which I appreciated. He worked continuously to get me a good deal as I was trading in a vehicle with negative equity and the process was stressful, but he remained poised and patient. He was respectful, humble and down to earth. Management did their best to make sure I didn’t walk out the door without what I came for and at the same time did not pressure me into any extras. At one point I was ready to walk and one of the managers Cody said “what can we do to earn your business today?”. I appreciated that and even though I left, I thought about it and came back shortly after as it seemed like they value their customers. My only issues were how long everything took to be finalized as well as some serious miscommunication. I was told that since I was buying from a certified Jeep dealership that I would be getting an extended warranty at no extra charge which was ultimately the reason I purchased from here and not another place that had the same vehicle I wanted (same model, slightly less mileage, same price). While we were finalizing paperwork I was told that that wasn’t true, which as you can imagine was very disappointing and made me want to reconsider my purchase altogether. I would give them 3 stars for that, but because of Jorge, 4 stars.

Salesperson Adam Keele was great to deal with as well as the finance dept. Smooth & Easy deal...in & out in 2 hours. Got a great deal on an awesome Ram.

Do not go here received my vehicle dirty you did not have any def in it I did not have a owner's manual and I did not have the acessories installed I called the salesman 5 hours in advance and he promised me that it was all ready to go I have that on a text it's bait and switch at this dealership

Needed my fuel system replaced.

Horrible experience when I went up to pick up my vehicle it was dirty I did not have the accessories on it and did not have an owner's manual it was full of DEF fuel horrible experience

Had an check engine light on it was repaired under warranty. No complaints. I have to edit my review... Missing parts, job not complete... I must edit again... I went back and problems were corrected in less than hour. We are happy again.

Okay so I have come here for a while now, and I liked yall a whole lot better then 2 other locations I went for SERVICE. BUT Grant it I came on for an EXPRESS oil change and I came on Good Friday, but I would have thought you could have gone that extra mile and checked my car and tell me I needed certain fluids. My car over heated on Sunday and now am taking my car somewhere else to have my car looked at. Since I cant depend on the company i got my car from to tell me I needed something.

Worst management Attempted to purchase a used car After went through about four hours of looking, financing they told us car would be ready the next day. Called and now they found problems with the car. Asked for deal canceled they couldn’t return money until Monday. Monday is here and they will not return call or call to give money back. Totally bad customer service and untrustworthy. Would not recommend this dealership

Awful experience

I’ve reach out to your company and corporate several time. It has been two weeks and I haven’t seen my refund or heard anything about it. Everytime I call I am always told I will get a call back and never do. I will be getting the state involved now since this has affected my lifestyle greatly.

was great didnt take so long gave us all the right info took care of us the right way, we had adam electric went out and we still werent bothered by it cause they still treated us great

Jorge helped me out alot and didnt care what the time was he wanted me to get the great service that I possibly can

Very disappointed on services waiting for 20 minutes and nobody came I guess they don’t want to sell !!

My experience with autonation Chrysler sales person andre speed was so smooth and easy I wouldn't go anywhere else to purchase another vehicle. Loving the truck I got from autonation Chrysler Richland hills.

Jorge was awesome! He picked us up from the house and drove us to the lot. Got us into a great car that we could afford and didn't try to force us into something too expensive. Great guy and wonderful service!

Desmon came in on his day off to help me close my deal and get my vehicle. Competitive prices, friendly staff, and great service! I’ll definitely check them out for my next vehicle.

I did receive a loaner vehicle for the week my car was in the shop. When I picked it up, my power steering is still whining. I am very disappointed in there not being an AutoNation near me. The one I purchased my vehicle from sold out and the new dealer will not honor my extended warranty with no deductible. I will never purchase another vehicle from any AutoNation, nor refer anyone to purchase a vehicle from your business.

I had a very good experience at this dealership. I just moved here a couple of weeks ago and took my Jeep in for an oil change and there was also a recall that needed to be handled. My service advisor explained everything in detail and kept me updated as to what they found and what was needed. When it was determined that some extra work was needed he took the initiative and set me up with a rental car. I was taken care of and it was much appreciated!

Can’t be trusted. Tell them one thing they will do another. Let’s say this, I walked in with preapproval and walked out signing with Capital One. Got home a couple days later had another bank send me a letter saying they have my loan. Asked them to quit pulling my credit but someone on the team fell deaf or something. Raising this to the ends of the earth until I get a resolution that is satisfactory to me. I don’t know what that is yet but ready to find out. Stay tuned. My buddy went to Meador auto and they charge more but there is clearly a reason for it. #neveragaininmylife

Andre speed was cool,calm and courteous from the time I got there to the time I left next time I look for another truck I wouldn't talk to anyone else but him.

Go to Dodge Ram AutoNation in Fort Worth off 820 s for Jose in the used car and truck department and you are absolutely enjoy the experience

Jesse was great however the mechanic seemed a bit lost but overall got the job done

Jose was the best salesman used card salesman ever and he works at AutoNation Dodge Ram ask for him

I bought a Dodge Rebel and love the truck !! The process was painless and I did not sit in dealership all day!!! Definitely will be back.

David Popham did a great job scheduling my service and getting me in and out as quickly as possibly. Overall great experience

My experience was very bad. I utilize Dodge due to my having multiple vehicles that I bought at this Location. I usually have good service,but this time I was appalled. I took my Avenger in for a diagnosis when they opened and was advised would possibly take a day to get it in. No problem I understand there is a recall that has them back logged (my other car was serviced the prior week.) I did not hear from anyone Wed or Thur. Now we are coming to the weekend, so I call early Thursday evening and left a voicemail, No response. I call Friday Morning, another voicemail left, No response. I call a different advisor Friday evening, he places me on hold to advise its been diagnosed, but no estimate for repairs looking for the part. He apologized let me know my service advisor was out, but she would be in Saturday morning and would give me a call. Guess what NO RESPONSE all day Saturday. I call Monday morning and my service advisor states still no estimate, because the part is no longer manufactured. She then finally calls me back Monday evening to advise will be around $2300 for the repair, but the part can not be found at this time. She goes into stored codes, and new problems that were not there when the vehicle was dropped off, and how this fix may not solve the problem. I provided suggestions as to what part to check , requested to speak to a manager, and or the repair tech. I was advised unable to speak to them, and of course "the mechanic already checked that, and it's a much larger issue that is irreparable". After 2 more days She calls me back supposedly exhausting all options: i.e. unable to find the part, determine which wire, of many, could be causing the problem, and suggest I come pick it up and pay for the misdiagnosis. I took it to an AMAZING Repair Shop Thursday evening FIRM AUTOMOTIVE (after hours), suggested the same part to check, "It was unplugged" they fixed it Friday Morning and I picked it up after work Friday AFTERNOON. I am amending my review from a 1 to a 2. (The system would not allow me to increase the rating by 1/2 a point, because I would still only give them 1 1/2). The only thing that has changed is after this "rate and review" was submitted, a Manager was finally available to reach out to offer to reimburse me on the (MIS)Diagnosis charge. I appreciate the gesture even though it took an online review to receive it. They did also offer to provide me with two FREE OIL CHANGES, contingent on this amendment, but honestly if my other vehicle did not already receive FREE OIL CHANGES THERE, I would probably never utilize them again.

Really positive experience with the service department. They quickly tended to my car. Won’t hesitate to go back.

We were there from 12:30 until they closed the doors. They told us we couldn't get what we wanted and would have to get trailer hitches for our truck after market. No one makes a hitch for that truck after market. We were quoted one price for our trade in and they gave us $3000. less. They took off $250. for the tires that were less than 2 weeks old. After we finally agreed to the terms we were given paperwork that was not what we agreed to. The salesman came back in and double talked then asked us to sign another quote that was in line with the contract. Even the finance company said it was wrong. By the way I got the trailer hitch for the truck through our local Ram dealer in a day.

Dorsett was great to work with and made every thing fast and smooth. Great car great price.

Great dealership we will buy from them again!!!

Great experience all the way through. Jorge is your go to person. He worked hard to get the deal done. Bob in finance is the best. 2nd car in two years from here. Will keep coming back. Keep up the good work everyone

Sooo, I just have to send a shoutout to my salesman, Jorge Villalva. Don't let the young face fool you. This young man is wise before his time and was very instrumental in helping me with my vehicle purchase. I would recommend him to anyone I know looking to purchase a vehicle. Keep up the good work Jorge! We'll see you on the next purchase.

We recently worked with a salesman named Jorge and I was highly impressed. As a professional myself, he actually caught my attention. What impressed me the most was the knowledge he knew about the inventory and actually listened to our needs and this is what sealed the deal. Keep up the good work Mr. Villalva!

Gret experience!

The software wasn't done. I was told the software would fix the radio and the other issues.

Very easy and help to bring in my Jeep for a service.

THIS experience was terrible. I utilize Dodge due to my having multiple vehicles that I bought at this location. I usually have good service, but this time I was appalled. I took my Avenger in for a diagnosis Tuesday when they opened and was told could possibly take a day to get it in. No problem I understand there is a recall that has them back logged (my other car was serviced the prior week.) I did not hear from anyone Wed or all day Thur. Now we are coming to the weekend, so I call early Thursday evening and left a voicemail, No response. I call Friday Morning, another voicemail left, No response. I call a different Service adviser Friday evening, he places me on hold to come back and advise it's been diagnosed, but no estimate available for repairs looking for the part. He apologized let me know my service advisor was out, but she would be in Saturday morning and would give me a call. Guess what NO RESPONSE all day Saturday. I call Monday morning and my service advisor states still no estimate, because the part is no longer manufactured. She then finally calls me back Monday evening to advise will be around $2300 for the repair, but the part can not be found at this time. She goes into stored codes, and new problems that were not there when the vehicle was dropped off, and how this fix may not solve the problem. I provided suggestions as to what part to check , requested to speak to a manager, and or the repair tech. I was advised unable to speak to them, and of course "the mechanic already checked that, and it's a much larger issue that is irreparable". After 2 more days she calls me back supposedly exhausting all options: i.e. unable to find the part, or determine which wire, of many, could be causing the problem, and suggest I come pick it up and pay for the misdiagnosis. I took it to another Repair Shop Thursday evening (after hours), suggested the same part be checked, (It was unplugged) they fixed it Friday Morning and I picked it up after work Friday AFTERNOON. They quoted one price, but only charged half that price because of the suggested parts to check.

Quick fast and easy! I would recommend anyone looking for a new car to try them out! Very nice and will work the best deal they can for you. Check em out folks.

Truck went in for 5 recalls and the software was never done in the truck. They said it suppose to receive 3 software updates so I wonder if the other 2 was done.

Buyer beware. Tara will tell you they have a vehicle in stock, run your credit have you come after work only to be told "oh that's not available" Good ol bait and switch. I have NEVER like this place, unfortunately my husband bought a truck from here several years ago and wanted trade it in. Credit was approved, had truck picked out and then nope we cant get it. Hmmmm. This place is a joke. The waiting area is like waiting at a filthy old mechanic shop. If you want great service and a way nicer waiting area, go across the hwy to Huggins Honda! Not to mention the cocky salesman who continued to berate us on our way out. Corey must love his job harassing and scamming customers.

Great experience. I was unsure of which used vehicle to purchase. Autonation NRH had the exact vehicle that met my requirements and price. The staff was very professional and friendly. Nate in sales is extremely knowledgeable and helpful. Thank you!

If I could give no stars to these idiots I would, I cannot believe a car dealership would have such unorganized caos trying to buy a car , my sales guy would say he had a car available and then it wasn't. This place is a joke

Had a great experience! Thanks guys!

Tara, the used car manager, stayed with me the whole time I was needing customer care. She earned my trust and came through in the end. She worked to solve every concern I had pertaining to my 16 year old son's used truck. Tara and the team is really making a difference for this car lot.

I had a true 5 star experience with AutoNation. My ram diesel had several recalls and they told me 7 to 10 days to complete. They put me in a loaner truck, very nice one. I get a call 5 days later saying truck is complete! I was able to move my customers up and it saved me! They don’t up sell you, they don’t give you a list of things that need to be done. Looking forward to buying my next truck here!

Took my 17 ram dually in for warranty and recall work. After over 2 weeks I get my truck back on a Friday evening and was informed I'd have to bring it back on Wednesday to replace the xm radio antenna. Why the part wasn't ordered when I took it in 2 weeks earlier I have no idea. Said they "detailed" my truck for me, it looked like they washed it with a dirty rag. Saturday afternoon my girlfriend and I get ready to go somewhere and discover muddy dog prints in the back seat area and dog hair in the rear carpet. Decided to check the mileage to find out over 150 miles were put on my truck! Go to speak with the service manager Monday morning and was greeted by the rudest most unprofessional "manager" I've ever experienced. In was basically called a liar because his technicians didn't admit to driving my truck. Was also asked just what I wanted because I obviously wanted something. After about 30 minutes of his nonsense he admitted that they have had numerous complaints lately of excessive milage and pet hair. And the the tech "does have a dog". I was so aggravated at this point I just left. Long story short, I will never step on that property again. And will be contacting Ram care and AutoNation corporate.

went in to service our 2015 van and instead we traded it in for a 2018 van. Our experience was painless and sooo easy.

Took my truck in for service, engine misfire. They were great! Got my truck fixed and I was back on the road the same day!

I was very happy to be approved for the truck I've always wanted. I am not happy about the lack of professionalism. The truck was not detailed or clean when I got it. I bought my own floor mats from autozone for $30. A week later I realize it needs new brakes. Two weeks later I realized transmission was going out. Thankfully I signed up for the warranty they offer or they wouldn't have fixed it even though we have LEMON LAWS in Texas. Now on my 3rd week driving this vehicle I get pulled over and ticketed for driving around with an old dealers tag that apparently expired the day I purchased the vehicle. Didn't even bother to put new tags on it before I drove it off the lot. The license plate light was also not working. I'm pissed! To say the least. Went up to the dealer to get some new tags and the receptionist was rude and not helpful. Spoke to Tom about making things right. Nothing was made right except for the dealers tag. I dropped off the vehicle at the service center. They're taking 10 days to fix my transmission even though it's my only means of transportation. All of this happened within 30 days of purchasing this vehicle.

Took truck in for an engine misfire. They diagnosed and fixed the problem. Very nice guys, couldn?t have ask for better service.

Good experience. One suggestion, I made a inquiry on line and set up an appointment to view and test drive a perticular vehicle and when I arrived I had to wait for them to go get the vehicle, and seemed unprepared. So suggestion would be to have the vehicle cleaned up and there waiting for the appointment. Have dealt with a few other dealers and they had the vehicle there awaiting the appointment.

Good timing, didn?t take long for my truck to get serviced

My experience there was pleasant and thorough.

Pleasantly surprised. I will admit to being a difficult customer and they took it in stride. Got a great deal on the exact car I wanted. Service after the sale has been excellent. Second car we bought from them, will definitely shop them first in the future.

Unbelievable/ price was what I paid/ cheaper than private party and guaranteed. Special thanks again to my salesperson Dytaan Carter who made this go perfectly. It really is a team concept with them. My highest recommendation and by with confidence.

Had a recall and made an appointment to correct. Process handled very timely and efficiently. They even gave my vehicle a courtesy wash!

Anthony in service was great at his job.

Everyone was great. Excellent customer service. Got a great deal on my car . I would absolutely come back and recommend to a friend .

Everyone went out of their way to take good care of me. I was pleasantly surprised how easy they made everything!

My new 2019 Ram had spent about 2 out of the 5 months I've owned in the shop. I had to explain to the body shop guy how to align a door. New tail gate still has orange peel look to the paint. 2 out of the 3 times I had to be put into a loaner, they weren't a comparable vehicle. Dealership doesn't abide by lemon laws either. I filled a BBB complaint, I haven't seen a response yet.

My new 2019 Ram had spent about 2 out of the 5 months I've owned in the shop. I had to explain to the body shop guy how to align a door. New tail gate still has orange peel look to the paint. 2 out of the 3 times I had to be put into a loaner, they weren't a comparable vehicle. Dealership doesn't abide by lemon laws either. I filled a BBB complaint, I haven't seen a response yet.

Great customer service and so helpful. Would definitely recommend

Took car in for recall. Ended up with 1000 dollar bill. For what I got I feel very poor value.

Just contacted my AutoNation truck dealership with hopes that they can find me a similar match to the Ram Night edition KITT 2.0 that I just lost due to a guy evading arrest and tearing off my front end and engine by hitting me at 70 mph in the middle of an intersection, sent me spinning. Don’t think I can abandon my RAM family when it’s prob the only thing that saved my life along with my angels. If I had been going any faster the guy would have hit my passenger door going 60-70 mph, I’m quite sure I would have been a goner. Thankful that I am up and walking around. #ram

Took in for inoperative alternator that was on a call back. They replaced alternator and said they did a multi overall check they fabricated I asked for as they did not even top off the coolant reservoir In which hoses had to be removed to do the agreed on repair.

Overall good place

This place is so shady! It feels like you are being scammed.

My salesmen ( DT) & young agent he was training / along with his finance manager were, 100% reasoning for me completing my purchase. Both connected on a personal and business level. The product was accessible from Any dealership selling Ram products , the variable were these two men & their level of service . I had a choice to purchase the exact same 2019 truck at about 1000 saving, yet remained and completed with AutoNation . If service is what matters , make the drive to this location. Myself, I made my drive from Little elm .Tx past many other dealers just to have the pleasure of closing a deal at this location .

Recall work performed and rear light bulb replaced.

Few Days ago i stop by to look and Mr Caday (sales person) approach me and ask me how he can help., i explained what i want and he went to work. He was knowledgeable Relax (no pressure) an very Respectful. From The sales Person the Finance office to the delivery the whole Experience was Great. Recommended!!!!

Few Days ago i stop by to look and Mr Caday (sales person) approach me and ask me how he can help., i explained what i want and he went to work. He was knowledgeable Relax (no pressure) an very Respectful. From The sales Person the Finance office to the delivery the whole Experience was Great. Recommended!!!!

Jesse Aguilar was fantastic. Couldn't ask for better customer service. Will keep going back......

First class experience, very satisfied!

This location services department provided the BEST customer service I have ever witnessed. I work in Hospitalty so it takes a lot to impress me. David and team made certain I was provided a reliable vehicle for my family while taking care of my Jeep Wrangler and ensured she was 150% fixed end to end before letting her come out of the Jeep hospital. There is something to be said for folks who go above and beyond just minimum satisfaction. That entire service team should be commended and when I return from vacation I am taking them treats!!! ❤️

Great experience given the day started poorly. While on a family trip across town our truck broke down and we had to have it towed to AutoNation CDJR North Richland Hills late on a Saturday afternoon. The service staff was outstanding, welcomed us and took great care of us even though it was towards the end of their Saturday work day. Car rental agency onsite had closed for the day and we were 25 miles from home, and the Service Mgr gave us a ride home. What?!?! Awesome! We would have been in a huge mess if not for their above and beyond customer service. The Service Advisor Jesse was great, kept us informed on the warranty process, the repairs needed, and the time it would take for our truck to be done. Although not expected to have had to stop at this dealership, I'm very thankful that we did. Great staff, great experience, and I'll certainly go back, even though they are 25 miles away from home. I believe them to be honest and fair, and in the auto repair business, that's what it's all about. Great job AN North Richland Hills Team!! Thank you from our family to yours!

Anthony Johnson was very helpful with helping me the day I came in. Everyone was so kind and welcoming! I will definitely be coming back if I need anymore services or parts.

I had a great experience at AutoNation Chrysler Dodge Jeep Ram North Richland Hills. Desmond ,my car salesman helped me, no pressure. was so patient and guided me smoothly through the whole process. when I purchased my Beautiful Jeep, he had it detailed and had a big pink bow when he pulled up. I love my jeep and so very happy!!

The sales person worked hard to find what I wanted, within the budget I had and provided me with options. My concern after was with the financing and the number of hard hits to my credit report that cost me 25 points on my report. Running it through multiple financing companies continues to reflect badly. My suggestion is come with you on financing option and bypass Auto Nations options.

Had a great experience with David on get the oil service for my ram 1500

We called a week in advance to schedule a loaner which they could not provide, fair enough. We asked that the car be washed which most dealers do without asking, well we’d have to wait to pick up our car till next week. Ok, I guess so... While driving our recently repaired 2014 car in the highway a very strong odor of gas and loss of power to the vehicle, gas on a hot motor = not good. Pulled over with my family in the car on the side of the highway broke down, waiting for a tow truck. They did offer and provide a tow truck and “repair” the gas leak which is not what the car was originally brought in for. I guess we’ll see... Theses things are nothing extremely horrible but it gives you an idea of what could happen. Maybe these were just a series of unfortunate events but I can’t say that I will be returning.

Had a great experience with David on get the oil service for my ram 1500

Great service and in a timely manner

was quick and the service was very good

Desmond Clinton was very helpful in my purchase went out the way THANKS!

I was in and out in under an hour for a recall on my Jeep. The WIFI worked great and I was glad to be able to efficiently work while my vehicle was being serviced.

Jesse in service helped me and was awesome!! I love this dealership!!! I drive a decent distance just because this dealerships handling of customers!!

Jeep fix on time. No problems.

Jesse in service helped me and was awesome!! I love this dealership!!! I drive a decent distance just because this dealerships handling of customers!!

Sales person Chris Morrison an Paul were honest more than helpful I?m a tough undecisive cookie. I had some credit issues they really worked with me!

Great service great staff

Above average but... down the line, you discover that the deal wasn't as good as you first thought. Especially on the so-called "extended warranties".

Convenient, fast service, pleasant employee

5 Star Service Department!! I recently had to bring my truck in for a lengthy repair. I was blessed enough to have William Gonzalez and his counterpart Jonathan Fernandez on my team! This dynamic duo went to great lengths to take care of all my needs. Not only did they communicate every step taken, but were selfless along the way. Their professionalism is stellar and I would highly recommend any one to bring in their vehicles for any kind of service to Mr. Gonzalez and his team of service professionals. You will not be disappointed!! My hat's off to you gentlemen! You have earned my business for a lifetime.

Dropped my truck off early morning during the week to have it serviced. Service advisor Jesse A was very professional & personable in providing details and options for my trucks service.

Never ever going back!. Had the worst experience!!.

Service was good

The problem that caused my service light to go on was fixed. But when I picked up my car, there were dog paw prints on my front passenger seat and on my back seats. I let the service rep know and told her that it was disconcerting to find those since I’ve never had an animal in my car. She didn’t know how they got there, but told me that she’s seen cats around the shop and maybe one got in my car when the mechanics weren’t looking as the driver’s side window is usually left open when the cars are in the shop. I thought that information was strange to offer, but again, they weren’t cat prints, they were dog prints. She said she’d have the car seats wiped down and since her manager was busy, he’d call me later. I didn’t receive a call (or at least no voicemail was left) and they almost got all the paw prints off my seats. It was a disappointing experience.

I went through a couple of sales people and then got contacted by Vijay Desai/Sales Director and he was horrible to work with, very unfriendly, never called me back so we can work out a deal. So I decided to go to another Ram dealership and purchased a truck.

Everyone we spoke with was upfront and honest, and I felt like we got the best deal possible.

Excellent transaction. Anthony was attentive to my needs and remained in touch during entire transaction. Had minor issue that was resolved very quickly to my complete satisfaction. I got a great deal on a used Jeep, which my wife and I really enjoy. Everyone I met was in tune and very pleasant to deal with.

Good service, nice people, willing to help

I enjoy it when I got my new car but someone ran a red light and total out and I got another car without a down payment I don't have

We got a great truck at a great price. Also, the finance officer, Bob, was great. However, the rest of the experience was terrible. We went there because they advertised the truck I wanted at a fantastic price. When we got there the salesman tried everything he could to sell it to us for a higher price. He tried to charge us an additional $500 for tinted windows when the advertised price already included it. You couldn’t have a conversation in the showroom because the sales manager was blasting dance club music. The salesman was too busy to be bothered to go on the test drive with us and sent another member of the staff. At delivery, he gave us the fab and took a photo; nothing else. He didn’t offer to explain any features, connect my phone, nothing. They didn’t remove stickers from the inside of the vehicle. They even put the floor mats in backwards. If we didn’t have the internet ad on our phone and repeatedly say “no, we want this truck at this price” we never would have gotten such a great deal. Very unprofessional.

I should have read the reviews before taking my vehicle here!

Very happy. Jorge did a superb job getting us into our new Ram truck.

Great service and very reasonable for a dealer's shop. Preserved Allen Samual's good reputation when taken over by AuoNation, even though I was concerned about it being a chain operation.

Sales Representative was great and made sure everything was ready to go in a speedy and timely fashion!

Friendly staff great service felt like family 😊

Had an awesome experience with this Autonation. Got an amazing deal and everyone there was so awesome and so attentive. Shout out to my salesman Manny Velasquez. Hands down the best he went above and beyond to get me a great deal! Would recommend this place to anyone

This service was fast and trouble-free, and the technician who helped me was outstanding! He was very courteous and professional.

Sell a vehicle at the agreed contract signed price… Don't sell a ordered vehicle to someone else and then charge more when you have to reorder… Have more then 1 finance person servicing 20+ customers… I waited 3 hours to sign 7 documents and pay cash…All paperwork was supposed to be filled out and ready for my signature to sign and drive away…. What started as the best experience(Best Instant Quote" ended as the worst experience(Selling ordered vehicle and charging more to reorder)…Have someone knowledgeable about selling accessible vehicles…

Can not repair brake problem- even after 4 return visits over a 3 month period. Do not take your vehicle here for repairs.

Huge selection. Wow. Staff was very friendly.

Unable to diagnose and complete repairs the first time. Four times returned to make the repair and it's still not fixed. Do not take your vehicle here for anything more complex than an oil change or water pump replacement. You will regret it.

Great experience from sales to financing and pick up of truck!!!

As much as I despise the idea of "one price" policies with no negotiating. The team at AutoNation especially Cody and Manny provided SO much service that I was able to recognize fare more value than what I could have negotiated in price. We live 25 minutes away in downtown Dallas and these guys dropped a car off for me to preview at no cost to me. I hadn't even signed anything. They trusted me and I reciprocated. When I'm ready for another Jeep, this is where I'll go without hesitation.

Amazing service! Thank you to Manny, Francisco, Jonathan, Tom and Bob!!!

Terrible service after the sale, I would never buy from them again. Empty promises on service

All these 5 star reviews are probably coming from all the sales people that work there. Don't be fooled, go to the Better Business Bureau and see all the complaints and they don't even respond. Horrible service, read the BBB complaints before you come here!

I have nothing but good things to say about the workers at AutoNation.

Great service and great team!

Always great service with competent techs and minimal waiting time.

Very nice and friendly people that work there.

They have great service. Quick fix and returned the same day!

What a GREAT experience I had purchasing a new Jeep JK Unlimited!! They had exactly what I wanted and at a fantastic price!! Thank you Andre!!! I love it!

we recommend Charmaine Higgins, she did a great job as our sales woman.

Never again. This was the 3rd car my family purchased this year. They under paid my bank almost $400 the week before Christmas and the manger Calvin told me he would take care of it. Well he quit! And never did. My car had $5000 in positive equity! I shouldn’t have had to pay my bank almost $400 a week before Christmas because they didn’t verify pay off. I emailed them the account information “as I bank with them” I had a app that showed the pay off! Horrible! I also put in a BBB complaint.

I was there to pickup my new fleet vehicle. Truck had upgrades they were to be done by dealer or coordinated by dealer. The truck arrived and sat on their lot for 3+ weeks. After reaching out to pick up the truck they informed me that the vehicle was not ready. Set another appointment a 9 days later to ensure they could complete the upgrades. When I picked the truck up it still wasn't complete. Tonneau cover was not installed. Guess I will schedule another appointment elsewhere. So after 3 calls not returned and rescheduling 2 times. Person who was in charge of this apparently was out sick. I did request a call from the service manager to discuss and didn't hear anything back. I realize that they technically didn't sell me my new Dodge truck. I realize they probably receive a much smaller fee for delivery and service. However, I would figure they would handle any new Dodge owner or transaction much better. So I wouldn't recommend them to anyone I know. Glad to be done with the whole process and interaction. I would be afraid they would not take care of something if you had an issue. Getting a 2 star because the people were friendly when I entered the dealership and as I left the dealership.

I bought a 2017 tahoe this past weekend. Anthony was great as well as the manager and finance guy. Sorry, I didn't catch their name. Overall great experience!!!

I recently purchased a 2019 Ram 1500 from Auto Nation in North Richland Hills, TX. I had a pretty good idea about the bells and whistles that I wanted and those that I didn't need. The sales team that helped me out was able to search a 300 mile radius to find my perfect truck! I enjoyed working with them and it was a good experience - imagine that!

Great service

I have been a Ford fan for more than 20 years. I found out about this dealership about 4 months ago and have spent a lot of time learning about the Jeep product. I took my Ford into the service department and received excellent service. I would recommend the service department to everyone! I am also considering purchasing my next vehicle from this dealership. They are awesome.

Update: ****So they made it right and I’m very pleased. I’ve got a brand new wheel & tire for my brand new car. It took awhile and some hassle but they did turn my experience around. It was nice to hear the GM wanted to fix the issue at hand immediately. Again, thank you Desmon, Bob, Nick, and now also Lisa, Mr. GM, and the service team! **** I want to give more stars but for what I’m going through I just can’t. I’m STILL going back & forth with this dealer about my wheel and tire that was damaged on a brand new 2018 Dodge Charger. It’s 17 days later and still waiting now going back & forth over text. I’m happy I got the car I wanted but I will not return or refer anyone to this dealership. While there are a few honorable mentions Bob, Desmon and Nick, the customer service is literally a joke. In their minds if they don’t make the money they want on the sale you are garbage. I just want my tire and wheel replaced that was not disclosed as damaged upon purchase!! That’s it’s! I purchased new,I want new, not damaged. I feel this dealership is hit or miss. Either your experience is great or terrible. Again I’m so thrilled with my ride but good grief the after stress is more than I ever thought I’d experience. Buyer Beware! If you go deal with Desmon or Bob to help get it done they are fair and amazing human beings.

I went ti the dealership pre approved with my own financing and Bought a truck and left the dealership at closing time on a sat night. when I got home I noticed they added five thousand dollars extra to my sales price by adding every warranty they had as well as a $600 windshield protectant. This increased my payment by about $100 a month. I didnt authorize thilese add on. I returned to the dealership the next business day requesting to return the vehicle under the no questions asked promise they advertise. The truck had not yet been driven 250 miles. The manager refused and was very rude I was there 2 hours and they literally argued with me and would not hold to their promise of the return policy, they refused to cancel my extended warranty at that time so my payment could be lowered. They told me how terrible my credit was and that my trade in wasn't worth anything and that all they would do was remove the tire and windshield warranty. I will never go there again and dont recommend auto nation to anyone as they do not keep their word

not good

My experience with AutoNation Jeep was above excellent, everyone was super friendly and the prices are the best around.

I went in on a Recall, the wait was minimal the customer service was excellent.

This is one of the best places to buy cars. The salesmen go out of their way to find exactly what you want and prices are better than most places. Have bought 2 cars from auto nation

Made an appointment for an oil change for 0800. Arrived on time. Nobody came to my truck to process me. I waited outside next to my truck for about 10 minutes before going inside (service writers inside could and did see me waiting outside). Went inside and waited about 10 more minutes before getting service written up. By then, at least 3 people WITHOUT appointments were placed in front of me in line for an oil change by going to the Express Lane. Over 2 hours to wait for an oil change is too long. The service manager made it right when I asked why other people were placed in front of me when I had an appointment. If not for him and his prompt action, I wouldn't be returning. The coffee in the waiting area was good. Be advised, this AutoNation does not provide a car wash with an oil change, unlike so many of their competitors.

They let me know they had a deal so I saved money.

Read reviews STAY AWAY FROM THIS NORTH RICHLAND HILLS DODGE manager Calvin Neal is awful!!! I wish i would have read reviews first. Sales people are great but the management is full of lies and false promises. You WILL REGRET buying here

Charmaine Higgins (sales) Is awesome, but I’m not really happy. I bought a brand new 2019 ram and have a few details, one on the doors and other on the headlights. I bought it 2 week ago and it’s not fixed yet. The day that I buy it was raining and I didn’t check that my truck doesn’t have the led lights ( probably my fault) but I ask couple days after if they can upgrade the lights and they want to charge me $1,600 more. Nobody wants to work with me about the lights, they told me that I already sighed and there’s nothing to do. I still waiting for the call to fix my brand new truck , it’s the second dodge that I bought in the last 6 months and in a couple months I’m gonna buy another for my daughter. Thanks

Good friendly service from all the employees that I encountered at AutoNation. Plus the repair to the ABS system is one that I can trust. Thanks to Jesse Aquilar for getting this done for me.

Very good customer service by Desmon!

TERRIBLE CUSTOMER SERVICE. READ THE PAST REVIEWS!! Don't let these guys fool you with stories about the old Allen Samuels Dodge and how they had a big mess to clean up when Autonation took over. It is just as bad if not worse. Repairs take weeks rather than days, staff does not communicate, and in general, these people really do not care about customer retention or satisfaction. Suggest you drive a bit further down the road and find a dealer that wants to please customers.

(**** UPDATE - SEE BELOW) - DO NOT BUY OR TRADE A VEHICLE IN AT AUTONATION DODGE NORTH RICHLAND HILLS *** NOTE - I CALLED THE GENERAL MANAGER, PAUL SOLOMON AGAIN TODAY WITH NO RESPONSE FOR 18-DAYS NOW... PAUL RESPONDS TO REVIEWS (SEE BELOW AND IN LOTS OF OTHER REVIEWS) BUT NOT TO HIS CUSTOMERS. THIS DEALERSHIP HAS NOW BREACHED THEIR OWN CONTRACT - BUYERS BEWARE !! - READ ON: There is no way to express just how BAD my experience has been since 2016 and thru 2019 with this dealership and the Dodge Promaster City Vans that I purchased for my business... I returned 2 - 2016 Promaster City Vans to this dealership for trade-in because of continuous break downs before and after the warranty was over. The last 10K miles alone cost me $10,000 in repairs. Each van had 70K miles... I could write a book about just how bad this service department is and how bad these vans are... I would never have sold these vans to ANYONE and been able to sleep. This dealership was happy to take the trades and bump the price $4,000 each. I'm fine with that BUT READ ON - I purchased the only good Dodge that would work for my business which was 2-Dodge Caravans (to be used as cargo vans)... NOW GET THIS - 6 Weeks later this dealership has not - as of yet - sent the pay-offs to my lender. My lender is calling me to make payments on Vans I no longer own that are now for sale / or sold by Autonation Dodge. This is Deceptive trade practices, Breach of their own contract, and as far as I’m concerned, theft. Again, I could go on and on (and I will at every opportunity, believe me) But suffice it to say - RUN AS FAST AS YOU CAN FROM THIS DEALERSHIP!!! AND DO NOT BUY THE PROMASTER CITY VANS (BUILT IN TURKEY!!!) *** NOTE - ONE OF THE TWO VANS I TRADED IN ON 12/3/18 - HAS STILL NOT BEEN PAID OFF AS OF 1/15/19 AT MY LENDER, ALLY FINANCIAL BY AUTONATION DODGE NORTH RICHLAND HILLS - BUT IS FOR SALE (OR HAS BEEN SOLD) AT THIS DEALERSHIP - THEY ARE 30-DAYS PAST THE 10-DAY TIME PERIOD IN THEIR OWN CONTRACT !!! **** UPDATE - FINALLY, AFTER 45 DAYS!!, ON 1/16/19 - THIS DEALERSHIP FINALLY PAID OFF THE VEHICLE I TRADED IN (ON DECEMBER 3, 2018) AT ALLY FINANCIAL… NOT SURE WHAT THE PROBLEM WAS BUT ABSOLUTELY NO EXCUSE FOR THIS... THEY HAVE IMPACTED MY CREDIT AND COST ME MONEY IN FINANCE CHARGES (DUE TO LATE PAYMENT) ***** I HAVE NEVER BEEN LATE WITH A PAYMENT OF ANY KIND IN MY LIFE, UNTILL THESE IDIOTS ENTERED THE PICTURE... THIS IS A POORLY RAN, OVER STOCKED, UNDER FUNDED, DYSFUNCTIONAL DEALERSHIP - RUN AWAY FROM THIS PLACE!!!

when you appointment time for service is 8 30 am and sit behind 20 cars in line & nothing is moving forward there is some sort of problem . i finally just left , still no fix on my recall

I visited on December 13, 2018 and wanted to wait until after the holidays to let the events of my visit sink in and make sure I was not going on an off the cuff rant. I am sorry to say that it did not live up to my expectations. There are several reasons for this and I hope you have a few minutes as I would like to tell you why. #1. The Costco Auto Program. I was referred to this dealership through the Costco Auto program. This program according to their website is very straight forward buying experience. Which I did not get when visiting this dealership. I submitted the model and package I was looking for on the Costco website, and that info was passed along to your dealership. Desmon Clinton contacted me trying to help me find what I was looking for. The car I was looking for was not available so I was ready to order what I wanted from the factory. According to the Costco Auto Program I was supposed to receive the MSRP sticker and a Costco Auto Program price sheet. This is taken directly from the Costco Auto website. They did price out my vehicle for the factory order, but I did not receive the Costco price sheet. I was told that they could not get the price on the factory order because it did not yet have a VIN associated with it to put into the computer, and therefore could not give me a Costco Auto Program price sheet. (Talking with Costco customer service after my visit I learned this was incorrect. There is a few different ways to get the Costco pricing including on those being factory ordered, and that the staff at the dealership should have known this.) On top of this I was shown in the computer on several other models that are supposedly in the Costco program that the Costco program would only save me $200 off MSRP. I did not say this at the time, but I worked for Costco for 10 years and can assure you that one thing that Costco and its members look for above all else is quality and a good deal. For $200 off MSRP is not even worth the time and money Costco puts into this program for its members. The warehouse manager from the location I worked at has purchased his last 4 vehicles, and numerous other people I have talked to have bought cars through this program. I can assure you that they would not have wasted their time for only $200 off the sticker price. When I contacted Costco customer service they were very shocked at this pricing as well. Also according to the Costco website only certain authorized salespersons are supposed to deal with customers utilizing the Costco Auto program. When I submitted my request online I was sent a page with several names of individuals at this dealership authorized to work for this program. None of them were the ones I talked to or ended up dealing with during my visit. While Desmon did try and assist me there seemed to be some confusion on the staffs behalf on how the program and pricing worked. This left me less then impressed especially when I had to keep informing them what I was supposed to be getting as part of the program. #2. Pricing and shipping. Desmon and the staff found a close match to the car I was looking for. Unfortunately it is located in the State of Utah. When I inquired about the possibility of getting this vehicle shipped here to DFW I was told it was possible, but the shipping for it would be $1900. (I had a quote from another dealership that found one in North Carolina, and was told it would be $850 to have it shipped) On top of that the shipping cost of $1900 is absolutely astronomical and ridiculous. For $1900 I will fly to Utah and pick it up and drive it back myself. The MSRP sticker price on this vehicle was $45k. The staff indicated that if I ordered it that they would take off the shipping cost for me. Seemingly doing me a favor. When I informed them that the $45k price tag and options on this car were more then what I was looking for I was asked what I thought would be a fair price on the car. I indicated $38-40k. I was told that was way too low and they could not give it to me for that price. Upon my own research I learned that this car was internet priced by that dealership for $40k. When I informed the staff of this I was told that they could get the car for me for that price but then I would be charged the shipping cost of $1900. When I informed Desmon that I’m paying for the shipping either way I got a sheepish “well.. yeah I guess so” I found this attempt at not informing me about 1. the dealers internet price and no attempt to match it for my business and 2. the attempt to make it seem like you’re doing me a “favor” but actually hiding the shipping cost of the car in the sticker price, to be dishonest and in bad faith. #3. Overall customer service. While Desmon did help me price out and attempt to find the car. He seemed distracted during my visit, checking his cell phone several times while seated with me in the lobby as we were going over the package options I was looking for. I got the feeling that the staff was more interested in selling what is in the lot than what I really wanted When I indicated that if we could not find what I wanted that I was going to factory order it and was willing to wait for it to show up, that all interest was lost in trying to help get the car I wanted at a good deal. There seemed to be a lot of push back on pricing trying to get me to pay a higher price then what other dealerships had both quoted me in person, and showed on their internet pricing. With the car in Utah as an example, I was told that MSRP was the best they could do until I showed them proof from that dealers website, then suddenly the price was able to be dropped. To me this reminded me of the old slimy car salesman trying to pull the wool over the supposedly unsuspecting buyer. DFW is a large area with plenty of dealerships in it. Several of which are participants in the Costco Auto Program. If a dealership truly wants my business they have to fight for it. In this day and age of the internet being at your fingertips the odds of a customer only visiting one or two dealerships and not have an idea of what options and price they want are slim. This dealership was stop #4 for me, but the first Costco Auto Program participant. The others before had about the same pricing, but did not participate in the Costco Auto Program. The others who were not Costco participants were willing to drop their sticker at least to try and compete for my business. At these locations and this I asked a lot of questions. A lot of which I already knew the answer to, but waited for the answers. Honesty is #1 for me. If I feel I am being deceived I would rather drive to another city or even pay a bit more if I feel the crew is being fair and upfront with me from the start. In the end. I did end up going with another dealership for my purchase. They are a Costco Auto program participant and not only provided all the advantages of the program, but gave me a price sheet $1000 BELOW invoice (not MSRP) on a factory order for exactly what I was looking for. That is also before all the other possible manufacturer and dealer rebates are applied. So I ended up getting it for below $38k. Getting a automated email from the GM asking how they did and replying to his "personal email" also got no response. I guess they don't really care. Not only can I not recommend this place I will do all in my power to inform others of the lack of integrity, honesty and just plain ineptitude and steer them to a place happy to have their business.

(**** UPDATE - SEE BELOW) - DO NOT BUY OR TRADE A VEHICLE IN AT AUTONATION DODGE NORTH RICHLAND HILLS *** NOTE - I CALLED THE GENERAL MANAGER, PAUL SOLOMON AGAIN TODAY WITH NO RESPONSE FOR 18-DAYS NOW... PAUL RESPONDS TO REVIEWS (SEE BELOW AND IN LOTS OF OTHER REVIEWS) BUT NOT TO HIS CUSTOMERS. THIS DEALERSHIP HAS NOW BREACHED THEIR OWN CONTRACT - BUYERS BEWARE !! - READ ON: There is no way to express just how BAD my experience has been since 2016 and thru 2019 with this dealership and the Dodge Promaster City Vans that I purchased for my business... I returned 2 - 2016 Promaster City Vans to this dealership for trade-in because of continuous break downs before and after the warranty was over. The last 10K miles alone cost me $10,000 in repairs. Each van had 70K miles... I could write a book about just how bad this service department is and how bad these vans are... I would never have sold these vans to ANYONE and been able to sleep. This dealership was happy to take the trades and bump the price $4,000 each. I'm fine with that BUT READ ON - I purchased the only good Dodge that would work for my business which was 2-Dodge Caravans (to be used as cargo vans)... NOW GET THIS - 6 Weeks later this dealership has not - as of yet - sent the pay-offs to my lender. My lender is calling me to make payments on Vans I no longer own that are now for sale / or sold by Autonation Dodge. This is Deceptive trade practices, Breach of their own contract, and as far as I’m concerned, theft. Again, I could go on and on (and I will at every opportunity, believe me) But suffice it to say - RUN AS FAST AS YOU CAN FROM THIS DEALERSHIP!!! AND DO NOT BUY THE PROMASTER CITY VANS (BUILT IN TURKEY!!!) *** NOTE - ONE OF THE TWO VANS I TRADED IN ON 12/3/18 - HAS STILL NOT BEEN PAID OFF AS OF 1/15/19 AT MY LENDER, ALLY FINANCIAL BY AUTONATION DODGE NORTH RICHLAND HILLS - BUT IS FOR SALE (OR HAS BEEN SOLD) AT THIS DEALERSHIP - THEY ARE 30-DAYS PAST THE 10-DAY TIME PERIOD IN THEIR OWN CONTRACT !!! **** UPDATE - FINALLY, AFTER 45 DAYS!!, ON 1/16/19 - THIS DEALERSHIP FINALLY PAID OFF THE VEHICLE I TRADED IN (ON DECEMBER 3, 2018) AT ALLY FINANCIAL… NOT SURE WHAT THE PROBLEM WAS BUT ABSOLUTELY NO EXCUSE FOR THIS... THEY HAVE IMPACTED MY CREDIT AND COST ME MONEY IN FINANCE CHARGES (DUE TO LATE PAYMENT) ***** I HAVE NEVER BEEN LATE WITH A PAYMENT OF ANY KIND IN MY LIFE, UNTILL THESE IDIOTS ENTERED THE PICTURE... THIS IS A POORLY RAN, OVER STOCKED, UNDER FUNDED, DYSFUNCTIONAL DEALERSHIP - RUN AWAY FROM THIS PLACE!!!

Overall great, but they are a bit slower than expected in paperwork and they didn't do a super job in the detailing of the car

No hassel service and done an hour ahead of time.

Jonathan Fernandez was my service advisor. He was polite, helpful and knowledgeable. My service was done efficiently.

I took my 2017 RAM LongHorn Laramie in for 3 recalls at NRH AutoNation near 820 & Hwy 26. They were very easy to work with, even allowing me to stand just outside to the bay where the mechanic worked on my truck. The work was done quickly and they were genuinely interested in my satisfaction. I was treated with respect at all times. Many thanks to Shaun the service director, Dean the mechanic, and Dominique the service writer. The facilities are dated being there before I moved to Texas in '93. A new, larger, and more modern shop would be amazing for the mechanics and more appealing to customers. Of course, they would likely need a larger lot. xxx BTW, I went to AutoNation in N. Ft. Worth (along I-35 and between Golden Triangle and Keller-Hicks roads) first and the service director and shop foreman there would NOT work with me to oblige any of my requests. I left there feeling slighted with their "our-way-or-the-highway" attitude. They did have nice, new, and large facilities, however. Still, I am much more welcomed and cared for at the NRH AutoNation. Yes, I recommend the NRH AutoNation. Thanks for listening. TexasDave in Keller, TX.

Took jeep in for recall on air bag, had no appointment, they got shuttle to take me home. Repairs were done fast and jeep was delivered back to my home door the same day. Great team to work with, everything happened much faster than I thought it would. THANKS.

Charmaine Higgins (Sales) was awesome to work with. She was knowledgeable about the Jeep, had an abundance of patience, made our buying experience worth it. I also want to mention Mr. McNeal's (finance) professionalism, his wittiness and charm. Thank you both!!

They let the phone ring and ring. It rang at least 50 times before someone answered.

Great team to work with, went over the top to deliver my jeep to my home after repairs, thanks

Take note and listen to all the other bad reviews. This place only cared about us when we were giving them money and buying a car, and the experience then wasn’t so great either. We came back to the finance department for a warranty cancellation they said customers buying a car come first. SERIOUSLY?! Am I not a customer too? A cancellation takes less than 10 minutes to do. After waiting over an HOUR to be seen, we were told cancellations are only made M-F.... Um, that’s a lie and why did I just wait one hour to be told that. Auto Nation has yet another unhappy customer. Oh and the number they always comment to the bad reviews that apperently reaches the GM, no one ever answers or calls back. They don’t care to resolve anything.

Take note and listen to all the other bad reviews. This place only cared about us when we bought a car, and the experience then wasn’t so great either. We came back to the finance department for a warranty cancellation they said customers buying a car come first. SERIOUSLY?! Am I not a customer too? Then after waiting over an hour, we were told cancellations are only made M-F.... Um, that’s a lie and why did I just wait one hour to be told that. Auto Nation has yet another unhappy customer.

Desmon was very nice and not at all pushy. Place seemed clean and tidy. Everyone was very friendly. Only down side is it took forever and ended up being only one guy in the back to wash and detail. What else can you expect for a Friday night though...

Worst customer service. They wont give you a call back even when you request it. They wont help you until you come to their branch. And even then, they wont give you the 100% of their service. Not even the GM is willing to help in keeping customer satisfaction. I would rate this 0 if I could.

This is the worst customer service I have ever experienced. I've had nothing but issues since I bought the brand new car. I've been trying to reach them for a month now since the temp tags expired and can not reach anyone. Have left multiple messages and texts to different departments and nothing. Do NOT buy from here.

My experience at AutoNation was beyond what I expected. #Kevin was very helpful, gave great information regarding the vehicle purchased, and made sure it was exactly what we wanted regarding the color, etc. Thank you all!!! We're Loving The New Car😍😍

My experience with my pre-owned vehicle and the numerous times it's been in the service center has been a nightmare. I haven't even had the vehicle for a year yet. I feel ashamed to admit how badly we have been taken advantage of.

Loved my experience at AutoNation at North Richland Hills Chrysler, Jeep, Dodge and Chevy! They gave me a great deal and worked hard to work with me and I definitely left happy! I recommend them very highly! Got a new Jeep Compass and this makes my 3rd in my lifetime! Awesome service!

Slow service

I have a great experience at AutoNation N Richland Hills. DT Carter took his time and helped me to make a great purchase that will bring me lasting memories. Highly recommend this salesman and this location as inventory is amazing. Thank you

I met with Charmaine Higgins and she was awesome and made it a great experience! She and the whole staff were super nice!

It was a good experience overall, i would just recommend that the services the customer purched be completed before picking up the vehicle.

I purchased a jeep from this dealership last October. The salesman who had the extra key quit and kept it. Being from LA, the sales manager asked me to get a new key made and that they would reimburse me. He quit in the meantime and now no one will return my call. Poor communication and follow through. I've left voicemails for the GM and the service manager and still nothing.

Messed up paper work multiple times. Had to wait hours and hours. Then after the 3rd time signing paperwork they messed up again and shorted my pay off by $400. I had $5 grand is positive equity! Calvin said he would take care of this, then QUIT or got fired idk witch. BTW this was right before Xmas so I ended up having to pay this. I emailed the GENERALS MANAGER about this, never got a response. DONT GO HERE! BBB complaint will be the next place I go.

We took our car in for a warranty issue and Anthony our advisor was very helpful every step of the process. The parts had to be special ordered which took some time to arrive from the manufacturer. Anthony kept me in the loop with constant communication . The Technician even followed up with me after the repair. Great job guys!!!!

get a new phone system i started using a different dealer because it take to long to talk to a person.

Service guy was arrogant and inadvertently gave me the previous owners information vs my correct info I updated at the time of intake. 2 star only because the wait ended up be less than promised (2 hours)

Nice service department and very helpful!

Very professional!

I will send every one to autonation because they let u pick out whatever u want and if they cant get u in what u want they give u the next thing to what u like and u will enjoy i will be back for that hellcat soon

David Popham went beyond my expectations for dealer.

I had a VERY poor experience here. Knew that I wanted a new Jeep GC and found this dealer through the Costco buying program. Things were smooth initially and we agreed to terms for a 2017 with 3k miles. I purchased this SUV in “new” status and expected the deal to happen that way. EVERYTHING related to a typical new car experience has been bad. XM and UConnect 1 yr contracts were used up and, after many requests to add these back, were replaced with 3 month contracts (UConnect still pending - I’m doubting it happens). An agreement to install a trailer hitch at cost has not been honored (they say it’s “cost” but UHaul is $250 less. BS). There’s some aftermarket phone thing that I noticed after I drove off the lot and they can’t aren’t explaining that... All this headache for a $750 “saving” at purchase. I won’t do this again and will be copying Costco on this. These guys are Exhibit A for why car dealers have a bad rep.

Mr.Carter was the most professional person I’ve worked with in a long time, it was very refreshing! He’ll definitely get my business in the future!

The manager Calvin will lie too you. DO NOT BUY from here. My brand new car was damaged by detail guys! I was offered FREE window for my troubles..but guess what I was charged $399 for the window tint when I bought my car. Nobody will return phones calls.

Jonathan was my service advisor, from the beginning he took really good care of me, he showed he really care for my situation and gave me great advise, great personality and customer skills, car was repaired in a timely manner

I had an excellent experience buying my son a car at Auto Nation Chrysler Dodge in North Richland Hills. From the managers to the salesperson, everyone was professional and courteous. I received a great price without any hassles. Thanks to everyone at the dealership.

My Service Rep was awesome, took care of me and my car. Made sure I knew everything that was goig to be done and when it would be ready and how they would contact me. We were going to have issues picking up my car because of work and one of the service guys drove to my home and picked up my husband and they drove back to the dealership. That is over the top awesome service. YEAH!!!!

The process was professional and thorough. The car we purchased was well maintained and in excellent condition, and I feel as though the price was great.

Andre Speed and Paul were both friendly and helpful and they worked to make the car buying experience as smooth and as easy as possible. I highly recommend this dealership and I’m thoroughly pleased and impressed.

I bought a used Jeep there last Thursday. The salesman, Lane, was great. Everyone was friendly and I got a really good deal. 😎

Service was prompt and great thanks to service consultant.

Do Not Buy from them YOU WILL REGRET IT managment is awful! detail guys damaged my BRAND NEW car before I even had a chance to drive it home. Did not even say anything about it and Calvin Neal will LIE to you and could careless about it. HORRIBLE EXPERIENCE

Lisa my coordinator was very helpful. Another gentleman was extremely helpful in detailing my car. The detail shop missed residue tape on the passenger side after the repair. You cannot call because the phone system routes you all over the place and back and forth between Hyundai and dodge. No one but your service coordinator will pick up the phone, so if they are not there or out of the office, you will not get an answer. I had to fix my interior molding myself after repairs were complete.

This was my first experience with AutoNation and it was a great experience. Jesse made me feel welcome and kept me informed as my JK received its 60,000 mile service. This will be my new Jeep home!

Salesperson was great but after a week an engine light came on my vehicle when I took it to the service department this is where it gets bad I had to beg for a loaner vehicle to get home since I live approximately 40 minutes away from the dealership also they want to charge me $3 a gallon for gas . I asked to speak with the GM Paul Solomon but never heard from him buyer beware treat you nice when they you buy the vehicle but once you bought by it you're on your own buyer beware

The moment I walked into this location, the service was outstanding , and I am very bless with the service that Mr. Jonathan Fernandez. Fast & Great Service is what I experience! :) Very Happy Customer!

Serbice rep, Tony L, was exceptionsl as was the excellent service he provided. And, the mechanics detail in providing repair was also appreciated. I am very pleased on the running and operation of my car. It really even sounds better! The svc rep was very clear and detailed when asking questions, and, he even took time out to drive my car. Also noted, the next day i had a svc limo come to my house to dtive me to the facility. Curb svc was unexpected! Thank y'all!

Took my Jeep in to get fixed and it was originally estimated around $300 and they would only have it for 3-4day which turned into almost 3weeks. By the end of it all I was looking at a $3400 bill and the main problem wasn’t even fixed.

My worst experience with a dealership ever!

I know nothing about trucks and had a check engine light, Dominique walked me through not only what was needed to fix the check engine light, but also discussed the recalls and maintenance schedule.

Always quick and complete; David was helpful and took care of all my needs.

Buyer beware! Worst dealer ever! Be careful with salesman Anthony and their finance manager Bob Little! He said he will call the police if I don’t get out of his office because he didn’t like what I had to say which is the truth! I told him I’m not going anywhere until they will give my van back! We went there Saturday with already approved financing and wanting to see the truck we had in mind, come to find out salesman said that truck is not available and told us our finance company won’t approve anything over 125k miles on it w/c is a complete lie! Because finance company said they couldn’t find a link that this dealer sent them the car we wanted. They kept telling us to pick a different car and finally got my husband test drive a 2009 Acura which has couple problems w it, power steering was whining so bad and front wheel vibrating on highway speed! Made us wait for another two hours got back to us said everything got fix and car is ready to go, agreed on a $401/mos. 36mos terms and when my mom and husband got in to the finance office the whole terms was changed! This man Bob Little said he got the payment down to $396 but it will be on 48 mos with 18k mile warranty! Are you freaking kidding me! You got it down for $5 dollars and you want to charge almost $6 thousand dollar worth for an 18k miles warranty!??!! and you got mad when I said ethics just went out of the window when the terms changed!! Which is absolutely true!! Called Monday talked to Anthony said we’re taking the car back to them as we’re not happy he said we CANNOT fully take the car back as it’s over the 250 miles which again is a lie! Took back the car and this Bob Little said he doesn’t have the title of our van as it was sent to corporate, I told him that’s fine give me something in writing that you will give me back my title and he wrote on a piece of paper “Return title of 2005 Dodge Caravan” I said this means it was returned to us, he then grab the paper back and added the word “will”, he proceeded by telling us that there should be some kind of trust between us and when I said that’s hard to achieve as “ethics just went out the window when they decided to change the terms when my mom and husband walked in his office as that wasn’t what was agreed in the first place” that’s when he lost his freaking mind telling me “do you know I have been in the car business for 30 years and you need to leave my office or I’ll call the police!! I told him I’m not going anywhere until I get my van back! There was a nice gentleman who was willing to help us by putting the plates back to our car this finance person Bob Little called him the “N” word and that he was a “racist”!! Really!!???!! Where’s your work ethic!!??!! Absolutely no work/business ethics!!!

scammers plus the finance guy is very rude and racist ...he need to fired !!!!

let me tell you about our experience here at Autonation Chrysler dodge jeep ram well we bought a 2019 Jeep Cherokee from them. an the night we bought it we had it go through detail an we left. well we stopped to get dinner my husband did a walk around of the New vehicle an there was a stain on my bumper. the next day I called the salesman an spoke with him about it he didn't know what to do about it. an we kept getting the run around about it. Finally my husband took to service got it in the shop to get fixed an then they supposedly fixed the bumper the day I pick my car back up after they said it was fixed. they didn't fix the right part of the bumper. then I speak to the GM an the part was suppose to be ordered. well looks like it never got ordered the parts dept. argued with my husband about it an made my husband pay for the part. so needless to say I WONT BE GOING BACK TO THIS AUTONATION I WILL TAKE MY CAR TO CLASSIC DODGE FOR ALL ITS NEEDS.

My experience with the service technician was completely awful. Each encounter he complained that he 'had to leave' or was 'running late' and didn't really have time to address my question(s). He also included an approximately $280.00 repair which I hadn't asked for, nor did he first communicate with me the total cost of repairs prior to beginning work. Lastly, it took two days longer for my vehicle to be repaired than was originally stated by the service technician due to a service repair technician being away for 'training'. As a customer, these are dealership personnel matters which I shouldn't be privy to

David in service department was very helpful. 2 thumbs up.

Service Advisor was exceptionally kind and very helpful. service time was as promised. Tony went above and beyond to provide all details needed for future service to my vehicle and really took the time to ensure I had everything I needed.

My brake job went from rear only went frome around $250 to over $600. Every time we go to get service we are leaving paying more then double

Agent was very prompt and professional. Ask if I had any questions about the services that were done.

After attempting to schedule service with this dealership three times, we got there and the service adviser nicely mentioned that there was a $160 diagnosis fee that they will charge you even if they find nothing wrong with your vehicle. (Note: this is not the service adviser's fault. We realize that. He was very nice.) However, we believe this is a terrible policy and the fact that we could not get a service appointment was disconcerning. We were also disappointed to learn that all of the Dodge dealers around us are all specialty type shops. We are used to the convenience of bumper-to-bumper shops. This is an antique method of shop and it shows in their wait times for something as simple as diagnosis. I cannot recommend this or any of our local Dodge dealers.

Calvin Neal. Was the worst manager I have encountered. He was rude and acted like he didn’t need our purchase. I was waiting for him as I was told I needed to talk to him and it took nearly an hour before he showed up and night was already setting in.

I am always very satisfied with my service at Autonation CDJ. The service advisors are very friendy, The waiting rooms are nice, and mechanics always do good job. I will always recommend Autonation for Service, parts and buying a vehicle. :)

Our Pacifica was repaired on time with absolutely no problems. Good job!!

Jonathan Fernandez is a great person helped me with all my needs I would highly recommend his service to anybody I know well organized place

Our Pacifica was repaired on time as promised, Good Job!!

took my moms car in for a oil change they i thought i was going to pay to help her out jonanthan f in service found a servuce contract we didnt know we had and got a free oil change and rotate thank you !! and keep up the good job i will be coming back and let every know how good the service was

Jonathan took care of my tire needs came in with a tire light on found nail in tire not patchable so he recommended the same factory tire and had it in stock

Jonathan Fernandez great person, he understands my situation and has very positive attitude. I am very happy with the service and the rest of the people that work there are very friendly, great service.

I took one of our fleet Dodge vehicles in for a misfire and diagnostic service and was Very happy with the outcome (our regular mechanic had recommended that we take the Grand Caravan to a "Dodge House" since he was unable to find a resolution for the misfire condition and other DTC codes). I have taken other vehicles to AutoNation and have always had a satisfactory result. Our service advisor, Tony L, was very knowledgeable and helpful and made sure that we were stayed updated until we were So happy to pick the van up in excellent running order. This repair was an unusual one that came to a very happy ending. A-Plus to the service Department.

I just bought a new 2017 vehicle. A couple days later they called because the inspection was out and it couldn’t be registered to bring it in. My boyfriend took it in for me, The service guy never looked up from his desk and asked if He has the insurance card which I hadn’t given him. The guy refused to listen that they still owned the car unless it was inspected so then my boyfriend asked if I could email it. The service guy held up his card and said fine email to this and still never looked up from his desk. I contacted the sales guy who went over and talked to the service guy and then said no prob it will get inspected. 2 hours later the car was inspected, my low pressure light for my tires is still on. How can u inspect my car and not air up the tires. This was horrible service and although I would buy a car from the sales guy I will never serve my car there.

Anthony did a great job getting me the car I wanted and didn’t try to pressure me into buying something I didn’t want.

Had an appointment to look at a car was there 3 1/2 hours to do paperwork didn’t see the car until the end of the visit and I had ask where it was it wasn’t even on the lot when I got there. Somethings were supposed to be fixed on it was going to pick it up Saturday finish the paperwork when I got there they were done they acted like they were no big deal they kept the car!Go back on Monday to finish paperwork looked over the car the finance guy wasn’t even there and that took another two hours!

Dealer/Service dept combo review This is a terrible dealership and service department. I got my 2015 Ram 1500 Laramie for a discount with "damage" on carfax that they "couldn't figure out how to get 'damage' report." I liked price though. I had to stay at dealership all day to get it purchased by 9PM... I was promised running boards. I was given wrong size running boards. It was a fiasco and a strain on my life for like 2 weeks... Several months later my wheels/axle is squeaking and I have a leak in back speaker (1st heavy rains since owning truck). I take it in to them. I had to wait around 2 hrs to drop truck and get loaner. 1 MONTH LATER after dozens of calls and texts I get my truck back with leak fixed and squeak still there--took a week or so for me to realize squeak. AFTER many more texts and calls they "refuse to do further work due to aftermarket 3" level lift DAMAGE" and refer me to lift shop. Will be reviewing "McKinney Pronto Mufflers" shop that did minor lift later this week. I give Autonation Dealership 2 STARS for fiasco and inattentiveness to others time. I give the Autonation Service department and enthusiastic ZERO STARS. If you have warranteed work, take it somewhere else--don't buy from them if you want them to back up their vehicle with service.

I took my Jeep in for a radio upgrade and everyone there was very helpful. David was very quick at setting and getting everything done .

When I came to pick up my car from getting repair. I stood in the lobby for 10 minutes before anyone would help me. Employees passed me, said nothing. I felt invisible.

You quote price via emails/texts When customer comes in You add 9,000-10,000 more to price And say “ oops - we made a mistake”... It wasn’t a mistake - you clearly did this to scam a first time car buyer. Shame on you. You will be reported to BBB.

Everyone was friendly and they worked fast. I was not there long at all!

they should say what they mean and mean what they say don't have you sign and disclosures of any sort make sure that you have time to read them because if you don't they will stick you with no Vaseline no grease no baby all no nothing they will just stick you and leave you stuck

Service was quick and the service coordinator was very helpful

Excellent, I have purchased 6 new cars and 2 new trucks and hands down this has been the best ever. Erwin Caday was my sales person laid back no nonsense person very nice. And the management people were also great. I would strongly urge any one looking for a Chrysler product too call Erwin. This dealership is under new management which have strong ethics and practice them. So discard any early reviews and give them another shot you will not regret it.

Dealing with Anthony was a pleasure. He was straight forward and honest. He

We called to get service for my jeep because it was randomly needing a jump start. I didn't know what the problem was. We called and spoke with Brandon Cromer. He was EXCELLENT, from the start to the finish. Which was, I am happy to say, only OVERNIGHT! He arranged for my rental car and had it ready as I stopped in on my way home from work. It was too easy! The very next morning before I even left for work, he had already called us to let us know what the problem was (winch was wired wrong) got approval for the repair, and said I could pick my jeep up in the next 30 minutes!!! He was professional, polite and prompt and I left feeling like he really cared. It made my day and I want to share this experience because Brandon's above and beyond demeanor needs to be recognized. I asked for his card so I had his last name and share this experience. Thanks Brandon Cromer--I know who to call next time!!!

Adam did a great job getting me in the vehicle I wanted. They worked well with my budget, and upfront with me on every step.

They were aware for over 2 days that we were driving 10 hours to buy the truck, we had the bank check in hand and they knew it. We arrived at 7:45 p.m. We did not get out of the dealership until 11:30 p.m. None of the paperwork was ready for us to sign, the truck was not prepared to drive off the lot, the manager looked at the check from State Farm Bank and asked it was a real check. Really? You are a manager of a major car lot and can not recognize a Bank check when you see it? We checked in often on our location on the 10 hour drive in. They knew when we were arriving! There is no excuse why they did not have everything ready for our arrival. There is absolutely no excuse for our almost 4 hour wait time. The truly sad part is the enjoyment of buying the truck was taken away because we were so angry and exhausted. It took almost a week to fall in love with the truck because of the treatment we received.

Great selection and very competitive price. Manny and Jeremy were both of great assistance getting my new truck. I was an out of state buyer too.

Took my truck in for service work. David was great He explained the problems clearly. Called me with estimates and kept me updated on progress. I will definitely use them again

Our Service rep was quick on ensuring we had a loaner even when close to closing time. I rec'd daily up dates on the status of my car!

Great customer service and fast repair. Very pleased with this visit!!

it was just fine,it usually is Thank you I bought my car new from Alan Samuals

There customer service was amazing from the moment I walked in the door. Mr. Popham was helpful, courteous. Mr. Popham explained all that they were going to do, they even washed my Jeep. The young lady at the counter had all smiles and helpful. The AutoNation off 35 can sure use some lessons from this place. I will defiantly be back... Thank you for a great experience!

Todo excelente vehículo y excelentes Mecánicos

They were accurate with the projected completion date and time. Very friendly and informative. Went above and beyond to help and take care of all of the issues with my truck and one I didn’t even know about. Would definitely use again and recommend. Thanks guys!

Made deal online from out of town. Truck was ready and I was in and out quickly the day of purchase. Everyone was polite and attentive. I shopped several dealerships and they provided the best deal and customer service.

wasn't a pleasant experience. nice people just something was off.

David Popham provided the best customer service I have ever received ! He stayed on top of the progress of my vehicle to ensure all work was done in an expeditious timeframe.

My experience started with what looked like an office of chaos. The kid who greeted me seemed to be annoyed to look up from his coffee to deal with me. When I said I had an appointment, he laughed and said, “so does everyone else.” He said someone will get with me or I could just go to the other dealership and gave me the address. He told me to wait around the corner for someone. I said I would wait by the desk because I didn’t want to be overlooked. He said I was probably right and turned his back. Shortly after, Jesse came to help me. He is the model perfect service representative. He was professional and courteous. He walked me through the entire recall process. Offered me a ride home and back. I decided to stay. He regularly checked in with me, letting me know where things were. He also, had them wash my baby. All in all, despite the millennial working the front, my experience was a good one. I would bring my car back if I needed Dodge specific work done. I will call Jesse directly though.

My car salesman Anthony K is the worst salesman! He had no knowledge of what paper work could be used. After having the car 3 weeks it’s stopped in the middle of traffic! I called Anthony 10+ times he answered and hung up in my face after telling him it stopped. Me and my two year old had never been in this situation. That was Saturday here it is Wednesday and Anthony has not called me or texted me. He has also blocked my number. I had to get the car towed and no one from AutoNation has reached out to me! Never will I refer them to anyone! If my money that I put down isn’t returned I will be contacting corporate. My child life was in danger!

The service Dept definitely leaves something to be desired. We brought our car in about a month ago for a recall, a problem with the alternator and issues with the DVD player. They fixed the first two but didn’t listen to us at all on the DVD player so it wasn’t fixed. They didn’t have any loaners so we made an appointment for today and were assured they would have a loaner. I got there for my appointment and the lady at the big desk just sort of pointed to the desk where the lady I had my appointment was with. She had her back to me so instead of the lady at the big desk getting her attention she made me take my child and go through all the desks to get her. It took a while for her to even acknowledge us, but then when she finally did we were told there was no loaners available. I left with my van unfixed AGAIN. She said she would call when they had one. The whole thing was just a huge mess. So unprofessional. The lady we were working with was nice but the whole experience just left a bad taste in my mouth. We won’t be getting our next car through them.

Good service and a loaner car. I leased my car there and so far so good.

Jonathan was incredibly helpful and a real pleasure to work with. As smooth a process as you could ask for. Everything was taken care of promptly and the pickup process was easy as well.

Very friendly and smooth process on buying a new Ram.

I bought my new Jeep Compass 2wd I was working with Abigail she did her best to get me in a new vehicle and has been there every step of the way and made sure I was satisfied with everything.

Service was great. Welcomed my manager and kept updated from service contact.

I had a unlimited tire rotation that I have used ever since I bought my wrangler. When I went in for service there was no record of it. I decided not to have autonation rotate and went to my Goodyear dealer for the rotation. Another issue, I tried to call for an appointment I called 15 times in a hour and could get no one to answer the phone. I finally had to call sales and have someone go over to service to have a service person call me back to make an appointment. Service appears to be in a state of chaos. I will not be back!

The GMC Terrain has a nice comfortable feel and handles really well.

Brandon greeted me as I came thru the door and was a able to get my vehicle handled immediately. He made me feel as if I was his only customer. Truly Great Service!!

Adam Keele was a great salesman. Very nice & friendslu, not pushy at all.

I am thrilled with the service Lindsey Cox gave my daughter and I as we shopped for her first car. Lindsey made her feel comfortable and special. She went the extra mile answering questions, making sure everything was ready, and making the purchase an easy and pleasant experience. I look forward to shopping at this dealership again for my next purchase. Thanks again, Lindsey!

I was pleased with the work I had done on my 2015 jeep wrangler unlimited. They took care of me and listen to the things I needed done.

Our salesperson, Daniel Oseida was amazing. His professionalism and knowledge made the buying experience much better than anticipated. He valued our time and did not make us wait. However, I do not believe he is with your company any longer. I highly recommend you incentivize professionals such as Daniel to stay.

Great salesman Erwin Caday. Good selection. I was able to find a Limited in the color I wanted with the 20 inch wheels. Great rebates and discounting. Fair value given on my trade in. Arrived at the price without to much back and forth that some dealerships play. Completing a 2000 mile trip to Colorado and getting 24-26mpg. Only 2 weeks old but so far we are really loving the Jeep. We looked at Jeep and Explorer and selected the Jeep based on exterior styling, 20 inch wheels, exterior color (Red).

I bought my Jeep over 2 months ago & still haven’t received my plates. My temporary plates have already expired, My fiancé and I have made SEVERAL calls to get this resolved. They first said they would email temp plates then didn’t. And now they said SATURDAY they would over night my plates and today is Wednesday and I called just to be informed they “forgot” to mail them so I’m still waiting for them and driving with expired tags. �

they got the truck in fairly quickly but i had to wait almost two hours to get a rental car ( paid for thru my extended warranty agreement) which was ridiculous considering that I called for an appointment. This should have been handled by the dealer and been waiting for me. Check in was just as bad. After Autonation calling and telling me it was done I picked it up and 2 days later the same codes showed up. MY TRUCK WAS NOT FIXED!!!!!!!!!!!!!!!!!! I WILL NEVER BUY ANOTHER CAR FROM AUTONATION, SALES SUCKED, FINANCING SUCKED AND NOW SERVICE SUCKS. TELL ME WHY!!!!

Anthony is a great service advisor that goes out his way.

buy sell or trade your vehicle in they will take good care of you.

Excellent customer customer they promised my car would be done on Friday and it was done on Thursday the service writer (mark )kept me informed as the work moved along

Excellent service the whole process went smoothly, and did a very good fixing my truck and the service was very kind and mannered

Awful awful awful! If I could leave less than 1 star I would! I was told they had a bunch of 2017 left overs. I go there, they can’t find the one I inquired about. Every model I test drove had 3,000+ miles on them even though they are labeled as “new”. I didn’t see or get to test drive anything actually new! The manager was rude telling me that I expected to only pay for half of a car. Well if I am buying a car with 3,000 miles on it, it should be priced as a used car! Such a waste of my time! Don’t waste your time here! It’s not worth it! I don’t even know if they actually have new cars or just sell demos at new car prices!

Bryon in service writer was great solved my problem got my car fixed was great

Great service and quick response. Got me in and out in no time.

The young lady that helped me was awesome. Very courteous and professional.

We dropped our car off on Saturday right before closing to have it serviced. We didn’t hear from them on Monday. We called on Tuesday afternoon and was told the car still had not been looked at it. We received a message on Wednesday with only the price of what we owed to fix the car, no other info. After talking to the account manager he hadn’t even called our warranty. We were overcharged for the labor so our warranty wouldn’t cover what they charged. When we picked up the car they had somehow lost our warranty information. The whole process there was little to no communication from them. They acted like it was an inconvenience to do business with us. We will be in the market for a new family vehicle soon so this helped us eliminate this dealership when we start looking. When we told the service manager he told us to pay and move on instead of trying to use the warranty. When we told him we wouldn’t do business there again he said that was fine. I would never recommend the service department. They obviously don’t care about their customers. They kept us in the dark the whole time and we had to pull any explanations out of them. I’ve read previous bad reviews that have a response to contact the general manager. I have a feeling that won’t do any good. We told the service manager we would talk to the general manager and he said that was fine with him. I won’t buy a car from somewhere I can’t trust to fix it and not screw me over. If they had contacted us in a timely manner and let us know it would be 4 days to fix a pretty simple problem and that our warranty would only cover 30 mins of labor when they charged us for 2 hours we would have been fine. I wish I had read some of these reviews before bringing our car there. Sounds like some serious management and customer service issues. Most dealerships I’ve dealt with in the past want to exhibit superior customer service in every department, but not this one!

Third experience with this dealership, all three experiences have been bad! If you have a Jeep, PLEASE take it elsewhere!!!

After previously having a horrible experience at a different Jeep dealership for service, I went to the North Richland Hills location. Brandon was my service tech, and he was great! He did a great job of keeping me informed of where we were at and what the time line was .

They made our purchase so easy and were very friendly.

This was the 3rd experience with this dealership and all 3 have been bad! If you have a Jeep that needs service, PLEASE take it elsewhere!!!

David helping me get a car I was looking for,he is a good guy We were walking in and out with him showing me everything. And I asked him about the price he told me the price I sow is the price I pay Everything was good, in a few minutes payed for my car on the same price I sow

No hassle and the process didn’t take very long. Mrs. Anita help me find exactly what I needed for my family.

This dealership has been the best one I've ever dealt with. Sales and the Service dept have both been great.

My car was towed to them May 8th due to it losing power on the highway. May 10th they called me and said my car was ready. I picked it up, exited the dealership and instantly realized something was horribly wrong. The whole back end of my car seemed as if the wheels were going to fall off. I pull back into the dealership on the other side and I called my service technician who stated, “I’m at lunch.” So I drove the broken car back around to the Chrysler side and went inside and told them what happened. The technician, Nick, stated that it was test driven before he gave it back (which obviously was a lie). Nick came back from lunch and drove it around. Stated, “this car is not safe to drive at all!” And again my car was in the shop. I knew it was the tow truck people who broke the car but I could have been seriously injured or killed by him giving me back a car with a broken rear lateral stabilizer rod and bent knuckle. I had to get an Uber to take me to Enterprise to rent a car and drove home. I live two hours away from this dealership. Over the next month I was told by their personnel that my car was ready three other times, only to drive two hours and it not be ready. The last two times they did it I just didn’t leave the city because I could see the trend. The manager was very apologetic the second time they told me my car was ready. Told me he would get it detailed and fill it up to make up for it. Neither was done when I finally got my car back a month later. The third time I was told it was ready I called and spoke with the assistant manager who I thought was just a rude employee. Just no. No to this place. No.

The service from start was horrible and no one smile there. It took me 30 minutes to check out

They did exactly what I asked them to do. No complaints.

I Purchased the new Dodge Demon from them, they were supposed to put the paperwork in the car they never did. They don’t answer any phone calls or return any phone calls. I Purchased a lot of cars, this has to be the worst dealership I ever dealt with in my life.

It was great purchasing our vehicle at Auto Nation! Wonderful customer service and it was all done in a timely manner. Loving my Jeep!

We have only used this dealership for our purchases and repairs, and have always been taken care of. Can’t imagine going anywhere else.

Oil change and state inspection was done in the time I was told to expect.

Great service Mr.Eric at the service department very professional and very knowledgeable. Thanks

The whole process was quick and easy. Adam was very helpful and friendly and would definitely buy here again.

Please do yourself a favor and take your vehicle elsewhere .. I had a oil leak covered under manufacturer warranty... one thousand miles later my transmission is burnt .. I was told I was recieving a new transmission it is clearly not.. I was also told Ram doesn’t even flush lines or transmission cooler .. This explains why dodge rams have repeated transmission failure.

I won’t be bringing my jeep back! When I took it in for an oil change this weeks ago, I had noticed prior that there was a piece of the top rack that had come off. I told them about it letting them know that it was under warranty and I was told that it was more a cosmetic deal and they wouldn’t fix it. Well I called the place where I had bought it from and they looked letting me know YES it was under warranty and that they would take care of it. So no I will not be going back to your dealership for any future maintenance, nor will I purchase a car there.

Dominique was great and kept me updated through the process!

If you are a single girl make sure you bring in someone with you to review the papers and make sure you are getting a good deal AND not be pushed with the sales associate saying there are two other buyers in line for the vehicle you are wanting, and you need to decide ASAP. I know that is a scam now that they do to pressure you into making a quick decision. Also, the going back and forth from the sales person to the manager negotiating the price is crazy! I am just so unhappy, and I normally never write bad reviews on anyone. My anger is what is driving me to make sure I send this review and share with others my experience. I was also told my first payment would not be due until 45 days after purchasing the vehicle and it was 30 days just as if it was the car payment for the car I had before. When I reached out via email, text and phone calls no return anything. You are just a number there, they need to make their quota no matter what, after your deal is done they are done with you!!! I have never done business with any company like this before, super sad that these kind of people are still in business to serve.

Very professional. Very courteous

I've been a lifelong mopar fanatic. A lot of the dealerships around dfw have left a sour taste to the point I've almost lost faith in the dodge name. Few years back when she was still under warranty had a cyl misfire. They replaced it then and in half the quoted time. Back then it was called Samuel Adams though and I left a review then as well. My alternator recall they handled as well. It had smoked up. They had said 2 weeks. I began talking to the service tech about how the Arlington dealership had really shaken my love for the name dodge. He went above and beyond. Got me a rental car at no cost to me and even took me over there. They talked it over and got me in so fast. I was standing in line at the rental place and he came in and picked me up. From two weeks to under an hour. Talk about impressed. I've since moved up to fort smith arkansas. So when I started having tcm issues guess who I went to. I replaced the tcm and got it ready. It wasn't communicating though and I'm a old shade tree there's some things that just gotta go to the shop. I wasn't given a time on the repair. But told it may be awhile. Which was more than alright by me. See this dealership earned my trust and respect way back. About the time I got home in Arlington Anthony had called as well as sent me a text notifying me that they had found the issue and she was up and running. This dealership has forever earned my business. Time after time they've came through with far better results than what was estimated.

Excellent facilities, very crowded and busy when I arrived to drop off my vehicle, but was handled in an efficient manner.

Brandon was my service advisor he made the process fast and also had a transport to take me to a local eatery while I had my truck serviced would recommend

The staff was efficient and courteous. They were professional and helpful. I will definitely recommend them to my friends.

I had a really good experience last week when I brought my Jeep Wrangler In. The problem was solved and free of charge and they gave me recommendations of what else I needed without being pushy!

Go elsewhere unless you want to have multiple issues. Management is a joke.

Seen a truck online called and then came and saw it. It was as described except missing all the center caps. They said they would mail them to me. I bought the truck no hidden fees or costs and I received the caps in the mail.

Hudson was great in helping me get a new car. I was in and out within a few hours and they were willing to work with me on how much I was willing to pay for my car.

I purchased from AN two years and would not again. AutoNation is a really difficult organization to work with and has very poor communication. Your experience might be different, but I know I am not going back. Try to contact someone with authority and you will understand.

very good; salesman worked very hard to find us the pickup we wanted

great experience, salesman was low pressure but very helpful,

I called to schedule a oil change and tire rotation, and use my service package I purchased that was for 3 oil changes with rotations. The service desk told me they don't honor the Chrysler service package. That I already purchased, and told me they would cut me a deal and do the service for only $30. I told him, I Already paid for your service, and shouldn't have to pay extra. He tells me they haven't honored it for as long as he worked there, which was only 2 years. I told him. I just had my oil changed there 5k miles ago.. you serviced my car then for no extra charges.. then he goes on to tell me that I should take it back to the dealership I bought The package at do get the service done. Which I bought while I was on vacation in Michigan, then tells me no dodge dealership in this area will honor the package. For the record, this is why I didn't buy my grand Cherokee there in the first place, the salesmen weren't any better. To sum this up Autonation, I called Mortiz dodge in fort worth. Which is 26miles from me and they serviced my jeep today for free using the package I ALREADY PAID FOR!

Took my vehicle in for a recall (scheduled appt.), and had informed them I would need a ride to my house after dropping off my car. After waiting for 35 minutes, I fortunately had a friend that was there picking up his vehicle that was able to give me a ride. This is the second bad service experience in a row I have had there.

Great customer service Erik is always welcoming & has you in & out . Brought in my challenger 2017 scatpack shaker 392 . Loved the customer experience thanks guys

I had a leaking front axle on my Jeep Wrangler that was fixed under warranty by the staff here. They took amazing care of me. I called their competition in west Fort Worth and they couldn't get me in to look at it until April 4th and I was calling on March 7th. I continuously tried calling the Jeep dealer south of Fort Worth but I could never get the scheduler to call me back to confirm any date at all for my vehicle to be looked at. I called these places first because they were closer to my home. I called Auto Nation Jeep in North Richland Hills and they answered the phone and got me scheduled the very next morning. They took great care of me and were the most professional staff I've dealt with in a very long time. The courtesy shuttle got me to work and back and there was no hassle. In the future they will get all of my business. Thank you Will and Jonathan! Jason

Horrible since several people have commented about how your service team seems to ignore the customers which happened to me you might think you have a problem that’s not being fixed my issue just got worse 2 1/2 days for a tire you said had a whole after I find the tire after get gm involved I get home next morning Sunday of course it’s flat again

Best I ever had buying a car the people treated me like I was the most important person in the world. Couldn't have been better

AutoNation made my car buying experience stress free. I came in one night after work and was already tired, after seeing 2 cars I didn't like and instead of being forced in something I didn't want. Andre and Pete suggested that I go home get some rest and come back tomorrow. When I returned I had a God sent salesman, Daunte he was AMAZING , (actually everybody in the building was nice, I didn't feel like I was at a dealership.). Daunte made this a piece of cake for me he had the car I wanted, the deal was already sealed, this was truly a GREAT experience for me. Thanks everyone @ AutoNation Chrysler Dodge Jeep NRH

I went in to the dealership with my husband to get his truck serviced for an oil change that he purchased from the NRH location about 4 or 5 months prior. Had no intention in purchasing a vehicle at the time but was looking at the new cars. The salesman Arthur came out and asked if we needed any assistance we informed him no we were just looking and not ready to purchase a,vehicle at this time. He asked what vehicles we were looking at we stayed the 2018 Chrysler 300 he then replied I have a great deal on a brand new never been registered 2016 Chrysler 300 we took a look at it he told us the price. He got the keys for us to look inside the vehicle we went home. I called him about 30 min later and asked what items I needed I wanted to purchase the car. Arthur was very professional and helpful with assisting us with purchasing the vehicle.

Extremely happy with the customer service Andre and Derrick did a fantastic job. I recommended a friend who is looking for a new car!!!!!

Andre is the best. Everyone was great. I got a great deal and was in and out quickly. Thanks guys

Extremely satisfied with my salesman Andre I recommended him to a friend who is looking to purchase a new car!

Absolutely terrible!!!!!!!!! My car is now illegal. They have been nothing but an absolute joke. DO NOT BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!!

Overall I was happy with the service needed. Took RAM 1500 in for a safety recall and oil/filter change. No issues with safety recall or oil/filter change. Asked about replacing TPMS on one tire, but repair cost was outrageous (ultimately took to tire shop and they fixed for much cheaper and Dodge repair even told me the wrong tire come to find out, which would have costed me more I’m sure). Also the service department was pushing me to fix dings in my front windshield. Funny thing is, I had a new windshield put on 5 days before and didn’t drive the vehicle except to the service shop. Just seemed like overkill on those two items. Intended services were taken care of with no issues.

The staff was up front and honest with me and work to reach a reasonable deal.

On 2/13 I found a new 2016 Jeep Grand Cherokee Overland I was interested in online, I chatted with the online operator who put me in touch with g. Obika. I told him I had a trade, gave him the vin number. I then get a call from Derek Butts stating he was the sales manager and told me that they could not give me the maximum trade value without seeing the vehicle, I told him I would come by at 10 am on 2/14 I arrived On 2/14 at 10:15 am and asked for Derek. I was told by the receptionist that he was in a sales meeting but she would text him. She asked if he was expecting me, I said yes. Evidently he did not remember me, the receptionist then said he just left and introduced me to Irwin. Irwin had my trade, in which I filled out online on 2/13 confirmed, and said we would drive the Grand Cherokee. 25 minutes later they cannot find the grand Cherokee . Finally Irwin stated he would locate it and then come and find me. Another 15 minutes he comes over to tell me the vehicle is not presentable, battery is dead and the carpet needs to be replaced and he did not know when it would be available. This vehicle was supposed to be a demo with 6000 miles, new carpeting? I emailed Derek later in the day, no response, I chatted with Austin and John A. Neither were helpful and John refused to give me the general managers contact info. But took my info to tell him to contact me. So I found ithe number on here. I have texted him....NO RESPONSE. I wish it could be a zero- not even the GM cares Michele W

Horrible experience today. Had all but said no on a deal we had worked on remotely and the GM contacted me saying they had a buyer for my Jeep Wrangler and that they thought they could help me get what I wanted. Promised me they wouldn't waste my time. Drive 2 hours and they presented me with the same numbers I said no to a few days before. Then they tried to sellme a demo at new vehicle price and it was so dirty! Once they began to pedal lesser vehicles to me I left. Total waste of time! Don't do business here! Worst experience!