Customer Testimonials

I had a truly frustrating experience when servicing my vehicle. From start to finish, communication was poor, timelines were not respected and I felt like a burden rather than a customer. I brought my vehicle in for what should have been a straightforward software update, but it ended up taking much longer than promised (02 days) with very little communication from Vivian, the service advisor. When I finally picked up my car, the recall was never completed, my advisor was off and no one owned the mistake nor offered any solution so I had to take my car back home without ... Read More

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DealerRater - Jun 15, 2025

I had a truly frustrating experience when servicing my vehicle. From start to finish, communication was poor, timelines were not respected and I felt like a burden rather than a customer. I brought my vehicle in for what should have been a straightforward software update, but it ended up taking much longer than promised (02 days) with very little communication from Vivian, the service advisor. When I finally picked up my car, the recall was never completed, my advisor was off and no one owned the mistake nor offered any solution so I had to take my car back home without solving the problem. It was a waste of time going back and forth twice for nothing!

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Great buying experience!! The entire team was absolutely great and pleasant. This was our fourth vehicle we purchased, so it’s safe to say we are loyal customers because of the quality of the team.

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Anthony was great and helped so much. Highly recommend. Thank you auto nation. Will definitely use you in the future.

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Oil change was done a very timely manner and everyone was very nice and professional

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All of the folks at AutoNation CDJR North Richland Hills are the friendliest and most professional dealership I have ever dealt with. Anthony Ozuna went above and beyond to earn my business, and I am completely satisfied with how everything went.

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Great experience. The salesman and Sales Manager were great! Switched from a 2024 Silverado to a 2025 Ram and love it!

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Ben, Freddie and Alberto were all very helpful in the purchase of a used vehicle, along with our trade-in. Each of them were very courteous and answered all of our questions. We are quite happy with our purchase and the efforts of all those involved in a smooth, efficient and personable experience.

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Great staffing. Specially Spanish speakers are great help . Sales person and financial specialist. Thank you wil definitely comeback

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The sales team and finance department was supper awesome and very efficient they were willing to help me and everyone was welcoming.

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I purchased a car from your North Richland Hills location. I did all the business on the phone with your salesman "Gonzo", the day came for me to pick up my car. The salesman texted me to tell me the NEW car that I was to purchase was unable to be purchased because the drivers door wouldn't open so would I be interested in a different color that was more expensive but he would give it to me for the same price. I was talking it over with my husband when he texted me back within 20 minutes ... Read More

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DealerRater - Apr 5, 2025

I purchased a car from your North Richland Hills location. I did all the business on the phone with your salesman "Gonzo", the day came for me to pick up my car. The salesman texted me to tell me the NEW car that I was to purchase was unable to be purchased because the drivers door wouldn't open so would I be interested in a different color that was more expensive but he would give it to me for the same price. I was talking it over with my husband when he texted me back within 20 minutes asking me if I was still interested. I told him I was thinking it over. We ended up going through with the decision. We got to the dealership at 7PM to pick up the car, but went on a test drive with the salesman prior to signing the papers. He sat in the front seat, my husband and son in the back. We signed the paperwork, drove off the lot as they were closed they had the gates closed, but we noticed that the passenger seat wasn't working - no power at all - can't adjust, no heat, no air -NOTHING! But I can't call the dealership because they are closed. My son said he noticed the salesman try to adjust the seat, because it was way up and you basically had to be 5 foot or shorter to fit in it. So the next morning, I texted him and he admitted to knowing it was broken but was hoping that it would "fix itself"!!!!! So then I had to drive back to the dealership, a 45-60 min drive to have my car looked at. The service people couldn't even figure out what was wrong with it, they didn't know where the fuse box(es) - because they didn't know that there were multiple - but my husband did because he had researched how to possibly fix it himself). So I had to leave it there, and it took an act of Congress to get a car to drive home - because they don't do that! Well I'm sorry - you sold me a broken car! The dealership's service department then put my car at the end of the line of cars to be fixed. They had told me that it would be looked at on Friday, but it wasn't until we sent a letter to the dealership saying it was illegal to sell a car knowing that it was broken and not telling the customer. I wouldn't have purchased a car from this dealership if I would have know that 2 cars that I had planned on purchasing were not in working order when they were BRAND NEW cars on their lots!!!!!! This dealership sucks!

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It was a great buying experience. There was no pressure, and the environment was friendly. I will purchase another car from here in the future.

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They have good reviews online from local buyers. I'm an out of state buyer. This has been a disaster. They have my money for the car and shipping fee and they still have the car on the lot. All the paperwork is signed. They won't give me any updates except for "I don't know" when I ask them a question of where is my car, when does it get here, where is the title, who is shipping it. Don't buy from them if you are not local and cannot take possession immediately

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Yahir was so patient with me and found the perfect jeep that fits my style and needs.. And Anthony W made the finance part so easy and has the best personality and very compassionate about what he does..

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Excellent customer service. I totally recommend them. Good prices and easy financing. Vehicles in very good condition and very nice.

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Tried to negotiate a price with a salesperson after visiting dealership. He would not return my inquiry Instead, an arrogant sales manager called and quoted me a price $6000 higher than their online advertised price. Very dishonest sales tactics and rude management. Stay away from this dealership.

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The whole process started off good but quickly went down hill...Nothing that we talked about during the sale was received...It was very hard to reach the deal once we signed the paper work to get the work done tht we initial discussed..what was stated to be covered under the 90 day period was later announced it was actually a limited 90 day Warrenty...3 days after purchase..the check engine light came on, even though the dealer claimed it was checked out by their mechanic..it was taken to another Autonation &, stated it had several issues tht shld of ... Read More

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DealerRater - Feb 4, 2025

The whole process started off good but quickly went down hill...Nothing that we talked about during the sale was received...It was very hard to reach the deal once we signed the paper work to get the work done tht we initial discussed..what was stated to be covered under the 90 day period was later announced it was actually a limited 90 day Warrenty...3 days after purchase..the check engine light came on, even though the dealer claimed it was checked out by their mechanic..it was taken to another Autonation &, stated it had several issues tht shld of been caught...I've purchased several vehicles over my short years and this has been the only negative experience....wld definitely not come back to this dealership nor trust anything that they have on their lots....

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My service advisor was so nice and communicated so well … I was very impressed. I didn’t have to wait long to be helped, and check out was a breeze too

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Purchased truck from here, got home going over the paperwork and they do not honor the advertised sales price. Plus they add on over $1500 worth of xx they refuse to remove. They had the truck advertised as having an over $8000 discount, according to the paperwork they only discounted around $6000. BUYER BEWARE AND BE PREPARED TO PAY FOR OVER $1000 WORTH OF xx THEY SAY THE PUT ON THE TRUCK. Will be my last visit here. Bet no one give me a call about it as well. Cianni was great to work with. Had to go rounds with sales mgr. To get ... Read More

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DealerRater - Jan 24, 2025

Purchased truck from here, got home going over the paperwork and they do not honor the advertised sales price. Plus they add on over $1500 worth of xx they refuse to remove. They had the truck advertised as having an over $8000 discount, according to the paperwork they only discounted around $6000. BUYER BEWARE AND BE PREPARED TO PAY FOR OVER $1000 WORTH OF xx THEY SAY THE PUT ON THE TRUCK. Will be my last visit here. Bet no one give me a call about it as well. Cianni was great to work with. Had to go rounds with sales mgr. To get the correct trade in price, which she apparently deducted from the dealer discount.

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clean and relaxing space. People friendly and patient. Sales person very helpful and willing to Go above and beyond.

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We have purchased 2 jeep grand Cherokees from here in the past few years and the service continues to be great service.

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You have salesman Dorian Munguia Andino is the most outstanding person that makes the customer first. He was excellent to work with .

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I would recommend this dealership. They worked a good deal for me to get the vehicle I wanted.

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Great team very helpful get you what you looking for with what you willing to pay and how you want to pay it they let you have it your way Andrew went above and beyond as my sales guy to get me wat I needed and even after he still checked in with me to make sure everything was good nice job Andrew this beats a 10 out of 10 great finance team as well I highly recommend them anytime gooo AutoNation Chrysler dodge jeep Ram at NORTH RICHLAND HILLS

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The guys here went above and beyond to get me the vehicle I wanted and a deal that worked for me. Brian and Anthony can’t be beat.

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Mia and Cris have been amazing. They were knowledgeable and patient. The process was seamless.

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Good experience all around! Chris and Anthony were great to work with. Got my dream car at a good price.

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Was a good deal, charged my card twice for my down payment and now I have to dispute because they said they only charged once. Annoying

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I am highly satisfied by the professionalism and the friendship of all employees I met at N Richland Hills CDJR. This is one of the best experience I ever had buying a new car. I cannot do anything else except to recommend that dealership for your next buy!!!!!!

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The salesman I dealt with were great. Only good experience I had. The manager on the other hand being pushy about me trying to finance through them after already explaining I was going to my credit union. No one likes someone pushing them into doing something they don’t want to do. The following day I had a my approval from my credit union with an excellent APR that I knew the dealership couldn’t beat. Came in ready to get my truck. I had an email from the dealership stating the vehicle was marked down $1,000. But when I came ... Read More

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DealerRater - Oct 16, 2024

The salesman I dealt with were great. Only good experience I had. The manager on the other hand being pushy about me trying to finance through them after already explaining I was going to my credit union. No one likes someone pushing them into doing something they don’t want to do. The following day I had a my approval from my credit union with an excellent APR that I knew the dealership couldn’t beat. Came in ready to get my truck. I had an email from the dealership stating the vehicle was marked down $1,000. But when I came showing them the markdown the salesman kept playing middle man on going back and forth from me and the Manager trying to tell me they would only honor that markdown had I financed only through them. Which was not stated anywhere on the email which was frustrating having to deal with pressure again from financing through the dealership. In the end they honored it, but was very frustrated on how they went about it Unfortunately my credit union wouldn’t give me cashiers check due to the title not being in the dealership’s name. So I had resulted in having to finance through the dealership just to get my vehicle. I specifically let them know to just give me one hard pull and I’ll go with that since I already knew I would re-finance through my credit union. They went along and gave me 3- hard pulls on my credit to “shop around” for the best price for me dragging my credit down. Still their quote wasn’t even close to the APR my credit union was giving me. Come to find out the very next day the title “miraculously” came in and was in my name already. Telling me they had it all along.but played this tactic just to have me finance through them. Overall this experience took in all about 8 hours between 3 days. This was a horrendous experience from AutoNation and would not recommend anyone I know to go there. This was very obvious they did not have my best intentions in mind. Only their own. This is not how to take care of their customers.

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I’m not happy with the performance of your service department and here is why: I had my 2021 Jeep Cherokee (that I bought from you) towed into your store on Monday, September 16th. The car wouldn’t start. Sometimes it did, sometimes it didn’t. That day was a no-start day and it had gotten stuck in park. I had to manually press the tab in the gear shift column to get it out of park and have it towed there. I was helped by Service Advisor, Mitch Meisinger. I informed him about the no start sometimes and the unable ... Read More

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DealerRater - Oct 9, 2024

I’m not happy with the performance of your service department and here is why: I had my 2021 Jeep Cherokee (that I bought from you) towed into your store on Monday, September 16th. The car wouldn’t start. Sometimes it did, sometimes it didn’t. That day was a no-start day and it had gotten stuck in park. I had to manually press the tab in the gear shift column to get it out of park and have it towed there. I was helped by Service Advisor, Mitch Meisinger. I informed him about the no start sometimes and the unable to get it out of park. I also told him that I believed the no-start condition was caused by the car not sensing it was in park. Perhaps a faulty gear shift sensor. He asked “crank but no start?” I said correct. Mitch took my info and said it would probably be at the end of the week before you would get to it. He also informed me the cost of investigating the problem and that cost would be taken up by the repair cost if I okayed the repair. The car was out of warranty so the bill is all mine. On Wednesday, I received a call and text from Mitch telling me the fuel pump was inop and needed to be replaced at a cost of $1770. I asked how is that causing the car to get stuck in park? He said it was all connected. You didn’t have the fuel pump on hand but would order it and it would be in next week. I had no communication from your service advisors until: On Friday, October 4th, I called your service department to find out what was going on with my car. Unfortunately, it was 4:41 and no one answered. I left a message on AJ Nunez’s phone as that was the only service advisor number I had. I then called you, the Service Department Manager, and left a message on your answering machine. I called back on Monday, October 7th at 3:17pm since no one had returned my Friday call. I had AJ transfer me to Mitch. When Mitch got on the line, he informed me that the fuel pump was replaced and it drives good. The maintenance tech had taken it out a couple of times to ensure it would start. However, he said the tech found a stored code indicating the Electronic Shift Module needed to be replaced. This would cost me another $1300. This is the issue I stated when I brought the car in. Can you imagine how incensed I got when I was told that the tech found the problem I TOLD YOU WAS THERE in the first place after changing a fuel pump that probably wasn’t the issue! And now you want to charge me another $1300 to replace it the Electronic Shift Module! Your service department did not do a good job. Your service advisor didn’t listen to me and probably just entered “crank but no start”. Your service tech probably took that and checked voltage coming out of the fuel pump and declared it inoperable without checking to see if there were any stored codes? The lack of communication is just plain bad. I don’t think I should have to pay to replace the Electronic Shift Module as that should have been found before replacing the fuel pump and probably would have fixed the problem. Need I say that this is the last time I buy a car from your dealership. One might think that a customer who bought a car at that store would be treated better.

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We love the Jeep! Thank you Jordan, Jose and Nick! We appreciate you and I will be back for the Hellcat!! As soon as I can talk Bonnie into it!! Wish me luck!!

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Javier and Nic made my experience the best I’ve ever had. I was in by 10 and on my way home, waiting for the car by 1pm!! 10’ Stars!

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The gave a fair price on a nice Durango. I am pleased with my purchase.

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Dorian did a good job of communicating issues with me during the entire process. Suggestions: have vehicle ready going through checks before listing

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Great service, got a better finance deal thanks to the staff, great experience thank you

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ESTOY MUY AGRADECIDA CON LA TIENDA. LA ATENCION DEL ASESOR Y LA PARTE ADMINISTRATIVA FUE RAPIDA EFICIENTE, CORDIAL Y ALCANSE A REALIZAR LA COMPRA DEL VEHICULO QUE NECESITE, LOS RECOMIENDO A TODOS LOS CLIENTES.

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I’m pleased with the service and will be back. Employees were friendly and attentive to me

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i'd give zero stars if i could. i just called the service center asking a question about software update for my jeep. and she put me on hold just to hang up on me. nothing was answered or anything. i called back. and straight hung up again. did this for about 3 times more. no customer service skills at all.

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Hi, My most recent visit to AutoNation was very bad and they were unprofessional. The `Jessica the sales person, Francisco Pozos and the General Manager, Dave Campbell, sent me emails and text saying I was approved for my car. I had also gave them a $500 deposit to hold the vehicle, the sales person took my deposit set the appointment for Wednesday after noon, only to drive there 3 full hours from Bossier City La, after I arrive nobody new I was coming, no one could find my folder and no one knew about my appointment time for arrival, I live in ... Read More

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DealerRater - Jun 14, 2024

Hi, My most recent visit to AutoNation was very bad and they were unprofessional. The `Jessica the sales person, Francisco Pozos and the General Manager, Dave Campbell, sent me emails and text saying I was approved for my car. I had also gave them a $500 deposit to hold the vehicle, the sales person took my deposit set the appointment for Wednesday after noon, only to drive there 3 full hours from Bossier City La, after I arrive nobody new I was coming, no one could find my folder and no one knew about my appointment time for arrival, I live in Bossier City LA, 3 Hours away They have poor management, not a TEAM for sales. Poor salesmanship. No courtesy to let a customer know their decision to one from driving that far. "Blessed anyway we drove home the car we desired from another dealership, the 2023 New DODGE CHARGER GT. My Advice don't go to AutoNation! Bad experience!!!!

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Bought a new car from this dealership at the end of March. Everyone was helpful and friendly when buying the car. Upon getting the car home we noticed a scratch on it. Contacted the dealership to have it fixed and 2 months later the scratch is still on my car. Have contacted the dealership numerous time and no one will help me with the issue. Sad part is they make you feel important when buying the car but once the deal is closed you are not their problem. Very disappointed and would not recommend buying a car from them.

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BEWARE bogus fees & fake pricing! The car was internet priced at $55.8K but then had and additional $3,500 in fake 'mandatory' not-negotiable fees like $500 door edge guards, $300 for 4 locking lug nuts, $600 window tint, $680 MOPAR electronic vehicle Sys. (that he couldn't even explain what it was), $700 in an appearance protection wax, and $700 in dent protection in case I ever got a small dent. The salesman even laughed when I asked for the details on each of the bogus fees, like he knew it was crooked. They initially appraised my trade-in and I had to negotiate the price upwards of $10K ... Read More

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DealerRater - May 17, 2024

BEWARE bogus fees & fake pricing! The car was internet priced at $55.8K but then had and additional $3,500 in fake 'mandatory' not-negotiable fees like $500 door edge guards, $300 for 4 locking lug nuts, $600 window tint, $680 MOPAR electronic vehicle Sys. (that he couldn't even explain what it was), $700 in an appearance protection wax, and $700 in dent protection in case I ever got a small dent. The salesman even laughed when I asked for the details on each of the bogus fees, like he knew it was crooked. They initially appraised my trade-in and I had to negotiate the price upwards of $10K to get it close to another appraisal I got a few weeks earlier from another dealer. All this for a 'new' car they had sitting on the lot for 1 year. They kept me sitting for almost 2 hours dragging out the process when I told them up front I only had 1 hour during my lunch break. The appraisal manager tried hi-pressure tactics like trying to get my credit card info for a 'deposit' without me agreeing to a price or the bogus fees. They had no intention of negotiating the overpriced vehicle price or the bogus fees. This is the 2nd Autonation I've done business with and both experiences were very poor. Beware this dealer.

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AutoNation North Richland Hills is a great dealership. They strive to get you out as soon as possible when buying a vehicle, my experience usually is around 2 and 1/2 hours to do the deal. My last experience lasted about 5 hours only because they had one manager at the time to handle all the deals that were going on. I was patient because of that situation, but normally it will be quicker than that to sign your paperwork and drive off in your new vehicle. I am so happy with my new Dodge Ram limited edition that I've been looking for ... Read More

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DealerRater - Apr 20, 2024

AutoNation North Richland Hills is a great dealership. They strive to get you out as soon as possible when buying a vehicle, my experience usually is around 2 and 1/2 hours to do the deal. My last experience lasted about 5 hours only because they had one manager at the time to handle all the deals that were going on. I was patient because of that situation, but normally it will be quicker than that to sign your paperwork and drive off in your new vehicle. I am so happy with my new Dodge Ram limited edition that I've been looking for and I sold them my 2023 Dodge Charger Scat Pack wide body for my new pickup. Tony Jackson was my salesman, and he tried to get me the best deal he could. I am very happy with what I have purchased. This is my third vehicle that I purchased from AutoNation North Richland Hills, but I am a big dodge fan. Thank you Tony and AutoNation North Richland Hills!

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Fantastic experience! St. Louis is great, and listened to what I needed that was not sales related, which in turn had me listen to him regarding a new car. The finance manager, every dealership needs an Anthony on their team. Both St. Louis and Anthony are great assets to the team at AutoNation NRH

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The dealership has a hard working team, they will do whatever it takes to make sure you as a buyer is satisfied when you leave.

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The staff were super friendly and made my experience the smoothest and most efficient vehicle buying process ever.

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Sales and Financial Staff were helpful and friendly. Our communication with them before the transaction was pleasant, too.

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Sales staff was friendly and very helpful with getting me into my new truck. Best car experience that I have had buying a car by far I also appreciate the finance department for there help and getting me the most protection for my vehicle. I would recommend auto nation anybody they don’t try and sell you something you can’t afford.

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Highly Dissatisfied. Purchased vehicle six months ago. AutoNation processed my title incorrectly, leaving off the credit union as lienholder. This should have been an easy fix, but the finance director Anthony said I should have noticed it earlier at the point of sale. What?! Nor did he apologize for my inconvenience. From the moment I walked in the door, his attitude was "Not my problem". Thankfully I was able to reach their title clerk on my own. Terrible customer service.

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All the personnel are friendly, very accommodating and respectful! They processed everything with no hassle! Best Customer service rendered ever!More sales to come!You deserve those sales!

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I have been with you guys for at least 5 - 7 years however it seems like forever Jonathan was my first service advisor (however he got promoted and now he’s all over the place with that same helpful attitude still never to busy to fill in “amazing “)which set the bar however no one is greater than the team because in my opinion team work truly makes the dream work and with that being said you have an all star lineup such as Anthony Dominique, Isaac, Matthew...just to name a few and then there’s the service guys( not ... Read More

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DealerRater - Feb 18, 2024

I have been with you guys for at least 5 - 7 years however it seems like forever Jonathan was my first service advisor (however he got promoted and now he’s all over the place with that same helpful attitude still never to busy to fill in “amazing “)which set the bar however no one is greater than the team because in my opinion team work truly makes the dream work and with that being said you have an all star lineup such as Anthony Dominique, Isaac, Matthew...just to name a few and then there’s the service guys( not forgetting the ones that we lost during and after the pandemic.) Then there's Kevin David John George (Wow) and the list continues to grow and this of course is a reflection of management I can't name everyone however I have watched and observed and these guys are ever so professional yet they always give you that sense of homeliness not to exclude that feeling of family and the service that they render/deliver is A+ quality fast and always courteous I can't say enough about what they do there but I can say try them for yourself and experience the true AutoNation difference...!!!!

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Everyone was pleasant and very helpful. We saw swag hang on the wall and asked if we could get one and by surprise I had not just one but two shirts delivered to my door two days later. Daniel allowed us to carefully review the documents we signed without rushing through it.

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Absolute crooks. Tried to charge me $8,000 for routine maintenance and a brake job on a 2 year old truck. Stay away and don’t buy to service anything from or with them.

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Service was great saleman worked hard to met my budget financing was great as well

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Very professional. My salesman Eli was fantastic. Was not pushy, but paid attention to all the details. Great experience.

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Toni is a great sales guy and I appreciate the kindness and professionalism. Highly recommended

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Autonation North Hills offered a great vehicle selection served by a great staff (my salesman Anthony, my finance professional Anthony, my sales manager Mia), resulting in a GREAT buying experience both during the process and after the purchase!

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It was one of the easiest and friendliest dealer and financing we have ever experienced

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After being turned down for a new pickup at a different dealership I tried auto nation. Told them I was only interested in a new pickup truck. They had a few a little out of my budget. But they found a way to get me inside that truck. We had a few snags along the way during the process but with a little patience we all ended the day with great business. Friendly atmosphere. Highly recommended.

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Very bad experience live in Rockwall tx so it too little over an hour to get there didn’t do what they said they would do over the phone call with Alberto Sotomayor Gonzalez he lied about what he could do to help me an my wife out 3hrs with Hanna she did what she tried to do but Alberto Reinsured that it wouldn’t be a waste. I would not leave with my own car. I would actually get into another car and help us out. Hannah went over and above to try to talk to the new car ... Read More

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DealerRater - Dec 31, 2023

Very bad experience live in Rockwall tx so it too little over an hour to get there didn’t do what they said they would do over the phone call with Alberto Sotomayor Gonzalez he lied about what he could do to help me an my wife out 3hrs with Hanna she did what she tried to do but Alberto Reinsured that it wouldn’t be a waste. I would not leave with my own car. I would actually get into another car and help us out. Hannah went over and above to try to talk to the new car area to her friends over there when we got there. My wife is already wanting Out because it was the most worst experience she’s ever had when I told them that they have an hour to try to figure something out because my daughter was hungry. Been there since 3:30 in the afternoon get over there to the new car side they said there’s a lot of incentives they can help with the upside down. We already told him where our payments could be on the used car side and the lady that I had at the side acted like I told him he had an hour to try to figure it out what they could do act like she didn’t care after I said that it was a wasted six hours when it highly recommend this dealership only if you want a bad experience screwed around and left very unhappy and lied to and also they try to put me in a jeep gladiator when I was looking over at the used I wanted to look at the chief wranglers cause I was told over the phone that I would be leaving with the car if I come over there then they want to put a bunch of money down lowballed me on the used car side new car side wanted to give me 25,000 used car side only said they could give me 12,000 is that it’s the same dealership when they gave the numbers for the gladiator on the new car side, it was gonna be almost $50,000 with almost $900 a month payment. How’s that help? They could’ve done more to help us out because as long as we’ve been there waiting to see if they could do anything for us and try to make us a customer like they said they wanted us to be. They said they needed to sell cars. They had a quota they needed to meet before the end of the year. Only once they were the only ones they were helping out and doing the most for is the ones that look like they had a lot of money fancy cars they were bringing in and didn’t want to help out the working class people so if you look flashy with a lot of jewelry or anything on, they helped you out more than they would anybody else very very very bad experience and left very unhappy and ticked off that they get it done more than what they did, and a lowball, the crap out of my wives SUV, and wouldn’t even help her after I denied what they were trying to make me do on a jeep gladiator in the new side was told by me that I had no credit probably no money to put down but they still said they would work with us. I have 708 credit on Equifax. They asked me if I wanted to cosign to try to get the deal to go through after all that they asked if we had someone to cosign we said no , after that, we were pushed off on the back burner like we didn’t matter to any of them at all anymore acting like we were homeless people with no money and not very good service time. I need to put two to $4000 down on the gladiator and I told her I said I couldn’t do anything like that payment. They wouldn’t even help to lower it down at all to where I need to be to make us customers that want to come back and make more car sales with them all said and done from 330. We didn’t get out there until about 745 very unhappy. Only one that replied back and said sorry we couldn’t do anything at all was Hannah and she was telling us that have a good happy New Year’s. Sorry again that we couldn’t do nothing for you. They lowball my car cheaper than Carvana vroom Cowboy Toyota and Carmax so if you wanna go to dealership and get a used car and try to get a good value for your trade-in, they will lowball your cars Value lower than everybody else, so I highly recommend not using this dealership for any purchase

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A great dealership with an excellent Sales Manager named Dave Campbell, who makes sure you are satisfied..

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Vwry little wait time when I arrived for service. The staff is friendly and helpful when I picked up my Jeep 5 minutes before closing.

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After my experience, I had to make sure I was a not a ghost. Terrible communication, lost order in parts after several follow up calls. Service manager Anthony was dismissive and one of them was aggressive. One of the mechanics took pity on me and tried to help, we were both ignored. I then thought I would let the GM know how incredibly bad it is back there, left a message, still has not called me back And my wrangler xe is being recalled due to fire hazard…..Chrysler is fun stuff.

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Had a warranty recall completed by the dealership and it was finished within the time frame that they said it would. It was easy to make an appointment for repair. And the best part was I didn’t have to pay for any of the repairs.

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Very friendly easy to work with service department was very prompt wish they had loaner cars

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Madeleine was great to deal with!! She kept me updated on when parts were to arrive & when the work was completed!

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Mr. McNealm was very helpful. After looking up the part and verifing it's there and checking the warranty... Everything went quickly and smoothly. Good job McNealm.

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BEWARE OF FINANCE TRYING TO SELL YOU EXTENDED WARRANTY EVEN IF YOU DON’T WANT IT! CHECK THE VEHICLE FOR ANY SCRATCHES OR DINGS BEFORE PURCHASING. My sales rep was Kate Kim. I was overall satisfied with her customer service. She was pretty genuine and professional. I did notice some scratches on the vehicle that no one bothered to tell me about. (I’m sure at least one person at the dealership knew about it.) It was a brand new car so really, it should be flawless, but whatever, they did fix it when I brought it to their attention. ... Read More

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DealerRater - Nov 13, 2023

BEWARE OF FINANCE TRYING TO SELL YOU EXTENDED WARRANTY EVEN IF YOU DON’T WANT IT! CHECK THE VEHICLE FOR ANY SCRATCHES OR DINGS BEFORE PURCHASING. My sales rep was Kate Kim. I was overall satisfied with her customer service. She was pretty genuine and professional. I did notice some scratches on the vehicle that no one bothered to tell me about. (I’m sure at least one person at the dealership knew about it.) It was a brand new car so really, it should be flawless, but whatever, they did fix it when I brought it to their attention. My problem was with the finance rep, DANIEL THOMAS. He is my reason I will never purchase from this location again. **After I told him SEVERAL TIMES that I did not want ANY extended warranty, he managed to sneak in a 3 year/36k mile “aftermarket” extended warranty on there for around $1000.** I think $1045 to be exact. I even questioned him about it before signing, and he made it seem like it was a factory warranty…Which, in part, was my fault due to my ignorance and rush in signing the paperwork. Factory warranties does not come with an extra charge, and I was stupid enough to let it go even though in the back of my mind, I knew that was the case. It wasn’t until he messed up on the paperwork, putting my last name first and first name last, and having me re-sign it all that I realized he snuck in that extended warranty! Thankfully, my husband is knowledgeable in purchasing vehicles and brought that to my attention when I had to re-sign. I am so upset at the fact that he did that to me and felt like he really took advantage of me. Never again! I’ve attached a photo of my conversation with him through text when I reviewed the paperwork after he told me I had to re-sign. I’ve also attached photos of the scratches on a brand new vehicle that shouldn’t even be there. **Side note: They had me fill out a couple of surveys while I was there… during the purchasing process in which at the time, I was overall satisfied and had put that on the survey. But now I wish I could go back and change it.** MAIN POINT… Read all of the paperwork thoroughly, don’t rush, question every $ amount that is on there, and don’t trust FINANCE because they will try to sell you extra things that you don’t need.

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Mathew was great in helping me take care of an issue that jiffy live caused. He and the service team were very patient as it took three months to get the issue taken care of. They are Great!!

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Nice staff. Just took over an hour and a half to get an oil change that had an appointment. Walked in before 4:30 and left after 6:00.

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Follow up is one of the key success of Auto nation. For my service, they keep on follow up, check availability, schedule appoint, sending reminders, once done, inform to the customer, fix the issues properly and get it delivered. One issue i noticed, There is no more space for parking or in the waiting area until service is done.

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The workmanship was good as always. My car was clean. The problem is my Jeep Liberty is white and the mechanic left oily hand prints on the driver side door and the hood. The last time this happened the service writer had my car detailed. I’m not telling you this for that. With my car being white you couldn’t miss it. I know the dealer makes a spray that will remove oily hand prints.

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Seems to take forever to get oil change.people are nice don’t appreciate having to write long teview

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GREAT PLACE TO FIND THE PERFECT VEHICLE. EASY TO WORK WITH AND SERVIVICE LIKE IT SHOULD BE. THEY TAKE THE TIME TO INSURE YOU THAT YOUR A VALUED CUSTOMER.

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It was a great change of service than last time I went 4 years ago My service personnel was very easy to work with The new system they have in place versus old I’d great

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Matt was great and his approach to customer care was nothing less than perfect.. Text book communication!!

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Great customer service Knowledgeable Care and dedication to their customers Communication and timely manner and cost

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The gentleman who sold me car was great. Service dept not so good. No communication in that dept my car is 2023 and it's been shop 4x

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After finding a Gladiator online, the salesman emailed me a buyer worksheet with a higher price and milage at 16. When I arrived at dealership, the vehicle had 3500 miles. The salesman admitted to it being a demo. I refused the purchase, so he said he would find an identical vehicle for same price. When he handed me the new buyer worksheet, it was for $1200 more. I talked with the sales manager, and he said it was because that one was more expensive, even though it was identical. I recommended one that had less options and with a cheaper MSRP. He priced ... Read More

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DealerRater - Oct 11, 2023

After finding a Gladiator online, the salesman emailed me a buyer worksheet with a higher price and milage at 16. When I arrived at dealership, the vehicle had 3500 miles. The salesman admitted to it being a demo. I refused the purchase, so he said he would find an identical vehicle for same price. When he handed me the new buyer worksheet, it was for $1200 more. I talked with the sales manager, and he said it was because that one was more expensive, even though it was identical. I recommended one that had less options and with a cheaper MSRP. He priced that one even high than the previous one. They tried a "bait and switch", then lied about why they couldn't honor their word. Do NOT buy here!

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Their large inventory of Jeeps first attracted me to go there. The showroom and cars surrounding the showroom were freshly washed and ready to be driven. Lexi was my salesperson. She had the Grand Cherokee that I had seen in their ad ready for me to see and she went over all the features of the vehicle. We discussed the advertised price and she made adjustments to be more competitive. I was then introduced to the finance department and they arranged financing for me. I was introduced to other members of their team who gave me their cards in case ... Read More

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DealerRater - Oct 8, 2023

Their large inventory of Jeeps first attracted me to go there. The showroom and cars surrounding the showroom were freshly washed and ready to be driven. Lexi was my salesperson. She had the Grand Cherokee that I had seen in their ad ready for me to see and she went over all the features of the vehicle. We discussed the advertised price and she made adjustments to be more competitive. I was then introduced to the finance department and they arranged financing for me. I was introduced to other members of their team who gave me their cards in case I needed anything after I took delivery. Then, what really surprised me, Lexi offered to drive my new Jeep to my home in Wichita Falls that is 120 miles away. That was great since I thought I was going to have to pay for a delivery service at my expense. I love this Jeep and Lexi and the AutoNation team made it perfect.

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Great walkthrough of the truck with all of the features. Great job offering finance options to close the deal.

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Great customer service and very focused on making sure everything was handled very quickly. In and out very quickly.

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Autonation had the car I wanted at the deal I wanted and my sales person Hannah was amazing. She was with me through every step of the process and was a great communicator. I would visit Autonation again for my vehicle purchasing needs and ask for Hannah.

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They had the car I wanted and got my car with smooth sailing. The team was great at Autonation. I will go back in the near future again Thank you Autonation!

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Purchased a used 22 Ram and was promised a full tank of gas which was not done,there was a half tank,also requested license plates be removed from trade in and front license plate bracket be put on the Ram while I was signing papers which was not done. Talked to Joe, who is used car coordinator,who told me I had to go to service myself after signing, and request to have one put on which they did. I purchased the Ram the night before and put down a down payment of 1,000.00 and was promised the bracket,wash,gas,... Read More

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DealerRater - Sep 23, 2023

Purchased a used 22 Ram and was promised a full tank of gas which was not done,there was a half tank,also requested license plates be removed from trade in and front license plate bracket be put on the Ram while I was signing papers which was not done. Talked to Joe, who is used car coordinator,who told me I had to go to service myself after signing, and request to have one put on which they did. I purchased the Ram the night before and put down a down payment of 1,000.00 and was promised the bracket,wash,gas,would be done and ready for me the next day when I came in to sign papers. I feel that once the sale was done they could of cared less about me,the customer which I no longer am.

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Complete check ✔️ of my vehicle and and text me a copy of the video. Excellent

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Easy check in and prompt service. Was in and out decent time frame. Will always go back.

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The service staff needs to better their customer service skills. I will be going to another dealership when I need service again. As far ask the sales staff and managers inside are Awesome I love the VIP Service they provided😃😃

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Kate answered all my questions up front before I even got to the dealership. The trade-in was fast and fair, and financing was quick and made sure they got me where I wanted to be on payment. Overall I am very happy with my experience and my new truck.

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The process of buying a car here is too slow They have only one finance manager taking care of 80 customers at one time. You were sit in the lobby for 5 and 6 hours and end up having to come back the next day. I was able to leave with a vehicle And every day it was something different. ( bring this, bring that) I drove back and forth for weeks and it's been a month now and my contract is still not signed. I am waiting for them to email it to me. I've made numerous calls and all I ... Read More

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DealerRater - Sep 14, 2023

The process of buying a car here is too slow They have only one finance manager taking care of 80 customers at one time. You were sit in the lobby for 5 and 6 hours and end up having to come back the next day. I was able to leave with a vehicle And every day it was something different. ( bring this, bring that) I drove back and forth for weeks and it's been a month now and my contract is still not signed. I am waiting for them to email it to me. I've made numerous calls and all I ever get is they will get back to me which they haven't yet. The people are nice though whenever you can catch up with them.

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Great staff. AJ is awesome. Trying to fix my truck.but I think I have a lemon. Not dealers fault.

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The dealership handled my warranty issue very professionally. AJ was nice and called back right away if he wasn’t able to answer. It took longer than expected so they were able to put me in a loaner vehicle which helped out a lot. He also remembers my name which I love!

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Daniel was awesome explaining everything in financing an warrantee coverages alexandria was great too very helpfull

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My experience with everyone was pleasant. Marcus and , St. Luis were very helpful and very informative about the vehicle I purchased. I am very pleased. I have recommended plenty of my friends to visit the Dealership. Thank you

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Lies more lies and finished with lies. Chris the salesman was one of the worst I have ever dealt with.

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they did a great job happy with our purchase would recommend to friends who are looking for a car

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Madeleine is always super nice when I come in. Very knowledgeable about what my truck needs and doesn't need.

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They did a great job on the service of my truck. They cleaned it up also.

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Dan the sales manager, Sara, Greg sale staff, and Anthony in finance all did a great job in assisting with the purchase of new vehicle. It was easy and the deal was transparent without any issues. To get the sale they even offered additional incentive.

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Dropped off my truck for the second time took a bit longer than expected, but glad I had Anthony N at the service dept he kept me updated trough it all and was amazing the whole time he truly goes above and beyond!!! grate definition of customer service!

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Dropped my 2023 Jeep Grand Cherokee off on Saturday for an oil change that would take less than 2 hours. Got a call that it was not save to drive due to a recall, but they couldn’t get to it until a Monday and they have NO rental cars, so I either drive my jeep and risk something happening or be without a vehicle. I ended up leaving it as much as I didn’t want to. The only thing that kept me sane was Madeleine in the service department. She kept me updated through text and was amazing the whole ... Read More

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DealerRater - Aug 23, 2023

Dropped my 2023 Jeep Grand Cherokee off on Saturday for an oil change that would take less than 2 hours. Got a call that it was not save to drive due to a recall, but they couldn’t get to it until a Monday and they have NO rental cars, so I either drive my jeep and risk something happening or be without a vehicle. I ended up leaving it as much as I didn’t want to. The only thing that kept me sane was Madeleine in the service department. She kept me updated through text and was amazing the whole time!! If only everyone was as nice and caring as her! My vehicle was done on Monday around 1 so atleast it wasn’t too long. My main complaint is, if you are buying a brand new vehicle and spending all that money, you should definitely get a rental car one way or another!!!

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