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“It’s nice not to haggle over prices. Their prices are good!”
— Misty H.
“They got me in my dream vehicle. They listened to what I wanted and I felt heard.”
— Eloni T.
“Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.”
— Tom D.
Reputation.com takes customer reviews and other indicators to create a measurement that helps us help you. It’s called our Reputation Score, and AutoNation has one of the highest in the industry! That’s because we use it to work towards one goal, improving your customer experience.
Our Reputation Score includes a total of nine metrics including volume, frequency, and reach that make up the full customer review picture.
All customer reviews are sent directly to our stores and corporate leadership team daily ensuring continual improvements to the customer experience.
Reputation Scores are authentic, since they’re based on customer reviews and determined independently by Reputation.com.
Very Possible they disconnected d the battery to hide engine light was on. Found exactly what car wanted good price.
Craig Stamp was very helpful and willing to make my experience a good one thank you sir!
Service advisor was excellent in answering questions and gave a honest time amount for the oil change
Anthony was great. He got me in and out without an appointment on a Saturday. He answered all of my questions.
Got exactly what I wanted, great sales help and great financing. Awesome service thank you
Thank you Matt for all your help in purchasing my very first car. The Auto Nation team has been amazing with the follow ups and constant communication.
Anthony is always welcoming and helpful. He takes care of my needs promptly and with care and professionalism. I am very grateful to have him as my service provider.
Schedule an oil change with this dealership they did an excellent job on time Always
Worked deal on phone visited dealership and bought 2022 Jeep Gladiator, service was excellent. I have bought close to 20 cars at various Autonation dealers.
Craig was great took care of everything. The dealership does great work and everyone was very helpful.
Service writer Truse was very friendly and knowledgeable. Everyone did a great job! I will be visiting again.
Matt and Anthony were friendly, reliable and did everything to help me out. Fast great service. They need a raise!
Got there at 7:00 AM had about 4 service reps in the room after a few minutes Lisa came over. Told her what i was having problems with. She said I needed a new FOB and explained what they needed to do. Lisa was very nice and helpful. She got my truck right in and about 30 minutes later I was ready too go. Another nice lady offered a free car wash which I took.
Awesome dealer ship would recommend to people to buy there cars or trucks. Salesman did amazing job
I had an awesome experience dealing with Autonation. Courtesy, efficiency, and patience was all I was looking for. Autonation provided it. Thanx. Ask for St. Louis.
Everyone I encountered at this dealership was Professional, courteous & helpful. They even feed me lunch. Kate & Daniel were a great help!
Best buying experience ever ! Very easy! Ask for Carl Kirk ! He made it perfect. Easy location to get to. I look forward to taking my daughter there for a Jeep for her. Go test drive and you will see what I’m talking about.
The salesman helped me out on finding the right truck for the job awesome place I recommend this place for next car or truck done deal
Great service at the dealership. Financing was easy and Marcus was professional and seemed to care about the outcome.
Great experience! Found the Jeep I was looking for, best price was at Richland Hills AutoNation. I made the trip from Oklahoma to TX on the train, finalized the deal, pick it up and drove back. Everything went smooth and was easy. Ask for Marcus Finnell in sales; he had the answers and was great to work with.
Shout out to autonation but especially to Marcus Finnell! He teaches out to me quickly after I asked about the Ram 2022 Laramie online . After that it was an Easy fast process! Amazing customer service! I also spoke to The manager ,sales manager , and the other team members and they were on top of everything! Seriously y’all have great service! Made me feel right at home lol You won’t leave unsatisfied 😉
I had an outstanding buyer experience here. Kate Kim was an extraordinary sales person and her knowledge, personality and attention to detail marked her as the best salesperson I have ever worked with. Entire team was friendly and I felt as if there were none of the games normally associated with car sales - Plus I got a great deal on my new car and trade in. I will seek to use this company again, and seek out Kate to be my salesperson as well
Great customer service. Marcus was great. Just turn the music down in the dealership customer service area.
Service was great as well as fast. Thank you for always being very helpful!! See you next time.
I had an outstanding buyer experience here. Kate Kim was an extraordinary sales person and her knowledge, personality and attention to detail marked her as the best salesperson I have ever worked with. Entire team was friendly and I felt as if there were none of the games normally associated with car sales - Plus I got a great deal on my new car and trade in. I will seek to use this company again, and seek out Kate to be my salesperson as well.
My salesman, Marcus, was amazing! He worked hard for what I wanted and needed. Kudos to him! Thanks again Marcus!
Unexpected breakdown created need for quick service which AutoNation CDJR was able to accommodate. Anthony (service writer) worked magic to fit in my repair turning my shut-down to a single day event.
Great customer service and timely service. I’ll be back to buy from them soon
Autonation took good care of me. I definitely recommend. Fair, and efficient saleman. Ask for St. Louis.
I had no issues getting car serviced and the young man was most helpful with a smile.
Kevin was spot on. Delivered exactly what we wanted and gave me choices. Drove them all then made my decision. Easiest car buy ever!!
We have been dealing with this dealerships for years ,would not trust anyone else , we. Love it here
We came in with a very specific want and knew we would have to get a deal done to get this car and they worked with us and the bank to make our dream come true
Kate was amazing! Everyone did an awesome job! 2nd vehicle from here and loving it
Service department were excellent, they had an IT outage but kept me informed when truck would be ready. They are also super friendly. Thank you Anthony and team.
I’ve personally several new and used vechicles from this dealership. I’m a Mopar person and love the Ram trucks. The buying experience is always great but the after sale falls short as promised. If you have an issue with your purchase and have to leave it for repairs plan on walking. They don’t have loaner vechicles or rentals. You the buyer have to make all of those arrangements. That’s not good for the customer or the dealership reputation in my book.
Professional, no bs, would definitely buy there again, pleasurable experience, the staff was great from frost call to leaving the lot.
They were patient and worked with me to find a car that I loved and fit in my budget
The service department is outstanding. I have always had a great experience with the staff and technicians.
Craig did an outstanding job. I appreciated the fact he treated me like a person.
Matu was excellent, the process was very smooth! He really made my first time purchasing a car very easy for me.
Matt Thompson was our service advisor and he was very thoughtful and listened to all our concerns. We waited on the vehicle which included our normal service, in addition to replacing two tires which had nails. We were out in about 3 hours which was great since the tires were added after our appointment was made. I've been to this dealership for service previously and I don't feel I had the fabulous service that Matt provided. We will definitely schedule our future appointments with him. Kudos Matt!
AutoNation Chrysler Dodge Jeep Ram North Richland Hills has always been a great place to get my 2011 Dodge Mopar edition Charger serviced. I keep coming back because they always provide outstand customer service and have never failed to correctly diagnose and repair my car.
Quick and easy as far as buying a car. Everyone at the dealership was very helpful.
Great service by Craig! He was very professional and kept me informed of any and all issues with my truck.
Awesome customer service and really clean the installation. Friendly staff. Good selection of vehicles. Everything really presentable and clean
I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. Alberto and Casey was very thorough and knowledgeable. They was able to find me a vehicle that suited my needs at a great price. I was very impressed with they're teamwork and southern hospitality within the process. I understand that I maybe a total stranger, yet trust me when I say," Give Alberto and Casey at Auto Nation a chance. They really did get me a great deal on my vehicle.
The employees were incredibly helpful and the work on my car was resolved quickly. Thank you.
They did a great job on getting me in when I set an appointment at a different dealership. They were very accommodating. Also like the video of the tech walking me through what he was doing on my vehicle. Will definitely be back.
Customer service is always outstanding, they make it a priority to have your vehicle in and out of service in as little time as possible.
I purchased and had my first service maintenance performed on my 2022 RAM 1500. The staff were courteous and the service was done in a timely manner. I have an overall customer experience satisfaction and will sure to recommend them to my friends and family.
Too much hassle for my trade. Showroom looked run down and dirty holes in walls needed paint
Great experience with Anthony Williamson & the finance department when we recently purchased our new Jeep Cherokee L. We LOVE it! The new model Jeep Cherokee is so much more spacious and the bucket seats are the best. Thank you to the AutoNation team for a quick, smooth purchase.
I scheduled an appointment for a quick oil change in my SUV. I was in at 7:00 and out the door by 8:00, which is fast for a dealership. While not as fast as non-dealership oil change centers, I had piece of mind knowing that a dealership multi-point inspection was also performed. The mechanic was thorough and the service advisor on point, so it was a positive experience. Clearly, a five star rating, however; if they could reduce the wait time they would rise above the competition!
I took my 2017 Ram 2500 in for service and Anthony Johnson was very friendly, helpful and great to work with. I will continue to bring in my vehicle in for service at this location.
The experience was awesome! Anthony W did a great job getting us what we wanted for a great price. First class!
Manny Valazquez was a great sales person. Dealership was super clean and had so many cars in stock. Keep it up.
AutoNation got my truck in for service quickly. They did a great thorough inspection and service. And they gave me a ride home and back to the dealership!
Great employees friendly and professional. They helped with everything and they understood what I was looking for. Go check them out.
Brought my truck in for service all went smooth and the shuttle was fast in taking me home and pick up
They made the process of buying a new truck very easy as I went in late at night to look at one that I found online ended up buying it that night and said I would pick it up tomorrow after I got off work so it was a seamless transition
Kate and the team at AutoNation CDJR Richmond Hills were amazing and gave me a great deal.
I like their customer service and how they help you to know more about the cars and their really friendly.
I was happy going there the workers was very kind and courteous I would recommend my friends and coworkers and family to go there
Everyone I dealt with was friendly, courteous and willing to help in any way they could. They wanted to make sure that I and my daughter were comfortable with every vehicle that I had an interest in.
Great customer service from the minute we walked in the door. Rose was amazing an would recommend her to anybody.
Awesome dealership to work with, fast and courteous. Kate was awesome and will answer any of your questions.
Anthony worked my vehicle in quickly and had it out as promised the same day.
Scheduled my oil change online and when I showed up I was able to get right in. Waited for truck and it was done in about an hour. Everyone was very professional and helpful
It was really great service since we got there they treated u really well and maded sure u got what u wanted
Very accommodating and helpful, didnt drag their feet and I can tell the people were genuine.
The guys in the service shop are very helpful and professional. They’ve been more than helpful in past visits and have gone the extra mile to make sure my vehicle leaves in optimum performance.
Matu was professional and knowledgeable about what I was looking for and the finance department made it a breeze!
Great service .Anthony was very helpful and explained my situation about my service plan. Got a car wash too .
Very good staff helped me and answered all my questions. Definitely will come again and get my service done ✅
I have gotten 3 cars from this autonation Paul Anderson helping me out each time big shout out to him helped me out!!! I love it great customer service I never was told " no " thank you autonation
Kentre, Steve and the rest of the team were friendly and of great help throughout and even after the process. I really appreciate the follow up calls and texts after the process.
Tray took care of my service with the most pleasant attitude. Car was ready on time and contactless drop off and pick up was so convenient.
Anthony kept me informed throughout the service work. Friendly efficient service. my truck was returned washed and ready to drive.
Wuick and easy, they always fix my issues and get me on the toad again.
Kentre and the staff here were pretty cool. The whole process was smooth and everyone was very down to earth. I never felt pressured throughout the process. The dealership itself was clutter free and clean. Would definitely return for the next new vehicle.
Had a great experience nice environment they got me the Jeep I was looking for and was in and out fast
Everyone is very friendly and helpful. The service was quick and efficient. Would highly recommend to others.
The whole process was good from day 1, the agent answered all my questions, I will come back to continue the services of my RAM.
We were shopping for a new car and this dealership made the transaction painless and quick! Our sales associate Daniel Thomas went above and beyond to make sure we were taken care of and all of our needs were met!
Absolutely great place to purcahse a vehicle, I strongly recommend meeting with St Louis. He helped us acquire our vehicle in a short time with a great attitude.
I have to say that I was very impressed with the level of customer service. Jose Mares/ Matt Harmon and the finance guy that took care of me were all great guys and took care of every question I had. Autonation is lucky to have each one of them and the new manager that checked in with me at the end is new to your company, but he is a winner as well. Very happy with the ram 2500 that I got and the service is why I will be back. This is the ONE dealership I went to that gave ...
The sales person was a professional at all times. He kept his promises, even after the deal was done. Great customer experience! I will definitely recommend this dealership to family and friends!
Superstar salesman David C. and financial manager Jonathan C. And all the other team members thank you for your excellent customer service you guys are all over and I appreciate it you guys are rock stars
I was met quickly, given all the information I needed, typical dealer negotiation. They did not have the exact vehicle so the brought mine up from Houston. Salesman Greg did a great job. LOVE the new truck.
Anthony always takes great care of all my vehicles..
Best dealership I have ever been. No hassle, wry respectful, helpful, and they took care of me
Started slow, but was well worth it in the end. Love their patients and they made sure I was happy with my purchase in the end!
I had a recall on my Dodge Challenger, and Anthony got me in and out in under 90 Min. Outstanding !
It was the customer service that was really over the top that I loved so much. Was definitely a smooth transition
Had a very pleasant transaction would definitely recommend. Thank you to Marcus Finnell for helping me through this process. This was my first major car purchase and he was there every step of the way. Very kind and very patient would definitely recommend him. Thank you Marcus!!
I really, want to thank Elizabeth for getting my radio order and put in in a timely matter.
My buying experience was book perfect. My salesman was very prompt and knowledgeable about the vehicle. I couldn't have asked for a better experience.
We scheduled an appointment, easy process and friendly staff. Worked out very well.
I was very impressed with the salesman Kevin Maher he was very patient and understanding. He?s one of the best salesman at autonation and I would recommend him to my friends and family.
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